Harley Davidson

Jeffrey Kretschmer 1105 Doubletree Ln Mansfield, TX 76063 510-552-3406 [email protected] 06/13/2019

Harley Davidson 3700 W Juneau Ave Milwaukee, WI 53208

Dear Customer Care/Complaint Department:

This letter is to complain about service I recently received from Texas Harley Davidson in Bedford TX. I purchased a bike in January 2018 and traded it in for a new bike in January 2019. One of which wasn’t my choice of a bike but they talked me into buying this one as they said, “Could make it work.” However, the monthly payment of $600 is not going to work and need to trade it in. I went in on Saturday, June 8th, 2019 with the bike and checked in with my salesperson. He then proceeded to get finance (Jerry Moore) to get with me so they could print bank statements. Then said, “they…

bought a new 2018 heratige the drivers seat is collecting water then my butt becomes a spoung, I called with a comlaint was told seats are not covered under warrentee this is a new bike how can this even happen I have owned 7 Harleys never had a seat do this

hello harley Davidson i live in Israel and purchased a 2015 streetbob which I love I bought the bike brand new from your harley shop here in Israel in the first week it was opened For no reason of you company nearly 3 weeks ago a screew managed to loosen its self from a vance and hince filter that a had installed also not your companies fault my problem is the service of the company here A screw managed to get sucked into the engine through the air intake and

destroyed one side of the engine i had the bike towed there 3 weeks ago and from this time I have called them many times only to be told that who is in charge is not there and they will get back to me which most of the time they havnt They asked me to give them a deposit for the work i borrowed a car to drive there to do this. 000 ??…

2018 Trike bought july of 2018 at Abernathy's in Union City Tenn. Rear rim metal is pitted. Harley is telling me it is corrosion by the enviroment. Have sent pictures myself dealership has not been helpfur at all. The bike is less than a year old.

We should not be having this problem.

Well this may sound silly to all of you , however I have a 2019 1200 Iron I have had it for 3 week it has 300 miles on and the left driving light went out so I went to my dealer Pensacola Harley , and first of all had to pay almost $5 for this little light they had none in stock this place has 250 bikes and

no light in stock ? but 3 weeks old and I had to pay , I will go to ever site I can and tell people do not buy HARLEYS go with HONDA that is what I should have stayed with getting rid of this bike asap!!!

never again will I think about a HARLEY

Today 5-28-19 I drove 2 1/2 hrs to Stinger HD in Medina OH. I was pre-approved for a 2008 FLSTC Fireman/Shrine less than 6k miles being sold for $7,999. While on my way I was contacted at 10:49 AM by Dave who said financing is done and the bike is mine with 10% down.

I informed him I was only 20 minutes away from the dealership and wanted the bike. When I arrived I went to the front of the dealership where the bikes were displayed. A man came out and asked what I was looking for.

I explained I was already approved and was contacted by the dealership about this bike and pointed to the FLSTC. The man identified himself as Dave and stated he did call me however he had good news and bad news.

The good news was he got to meet me. The bad news was the bike had just sold if the other purchaser…

00 for these boots and not able too wear them I’m very disappointed in this product I sent an email thru amazon and thru another Harley Davidson compliment site but have heard nothing I’d like too speak too someone able these boots I would like too get my monies back or get another pair maybe it was a defect but the heel is completely caved in and part of it missing and I am very upset and disappointed in these boots please contact me thank you Carrie McCuistion

Hello, I own a 2017 Road Glide Ultra and I did get the clutch recall. I called my dealer around April 22nd of this year. I mentioned that I had the recall and I would like to make an appointment.

I also said I needed to wait for the repair. They Calumet Harley in Munster IN said ok. My appointment was May 7th 11:00am. On May 7th I had my bike there the service department told me I might have to leave the bike if I need parts.

I was surprised because I figured that is why I made the appointment. I asked when they would know and they said shortly. They told me that I needed the part and they would have it the next day which would have been the 8th and that I could pick it up.

I said ok just call me. Two days go by no call. On the Thursday I called and they said they didn't have the part.…

Went to Central Texas Harley Davidson on 05-11-2019 to finalized an opportunity of them supporting a local golf tournament. Took some photos with the sales staff and of a motorcycle.

Once I got home, realized one of the "gentlemen" in the photo decided to flash a "white power" hand signal while a black man is snapping the photos.

I would like to thank Harley Davidson and Central Texas Harley Davidson for helping me in making my decision of ever purchasing anything with the name Harley Davidson on it ever again in my lifetime.

Photo of the employees attached.

Tony Rawlins Desert Strom Combat Veteran

I recently bought a used 2006 dyna wide glide that started giving me problems. My mechanic diagnosed it as bad fuel injectors that were recalled (service bulletin M-1185). Harley Davidson no longer honors there warranty and of course I have to pay for the parts.

I was under the impression that a warranty is a warranty. Very disappointed and it has left such a bad taste in my mouth that I am honestly thinking of buying another bike from someone else.

A year and a half ago I purchased a used 2006 V-Rod from the HD store in Little Rock Arkansas it was in January when i had delivered to my house *very cold the year* did not get a chance to ride until late spring *but always making sure to start it every day as well as keeping it on a charger. So when it came time to ride it worked fine for about 2 weeks issue is temp light was coming on with in about 5 to 8 minutes of riding as well as coolant running out of the over flow reservoir and radiator.

00 for what because I got it home took it out to ride and the something happened again I called them they told me to bring it back in and they would look at again but would most likely cost the same or even more **a young guy that works there made a comment that if you can't afford to fix it you…

Misleading sales Managers/team and defective unit unsafe motorcycle, not honouring stated trade-in agreement on Sportster model as told. Mr Graniela Purchased a defective unit and is trying to remedy the issue with no help from Orlando Harley Davidson, Florida, his intelligence was tested and insulted.

this is a serious safety issue that OHD is aware of, If Mr Graniela is harmed or injured due to this equipment failure and it is verified, this will serve as a testimonial that Mr Graniela tried to solve this without litigation, your response will be noted and we look forward to hearing from you.

I bought a 1998 HD from Treasure Coast Harley Davison I finance the motorcycle motorcycle came from Canada I live in the USA the motorcycle odometer is in kilometers which is fine five years later the title comes and it is in miles I called up treasure Coast Harley Davison and explain the situation and they told me there’s nothing they could do when I have all the records from the bike being originally in Ontario Canada so instead of having 65384 kilometers it’s saying miles How do I get this corrected

5 mile from my house quit on me on highway took me 5 times to get it home,Cozhiar coming tomarrow pick it up 4-9-19 this is getting old paid all them deductibles for nothing , this needs something done about this issues im not paying no more deductible , this needs to look in to it by HD Rep, would you call Cozhiar HD to get this resolve they have all work orders from Legacy HD what been done to it, Please help get this done Thanks Herschel Weaver

On 6/2/62017 I bought a 2006 FLHRI from Gowanda (NY) Harley Davidson. I was told that since the dealership had to put so much work into it to get it ready, they would not come down on the price. I paid what they wanted and was happy as hell. Then I found out they lied to me...a lot.

1. On 7/17/17 I went back and told them my handlebars kept vibrating down. They moved them back up, but never checked to see if there was a problem. Turns out there was no knurling on the bars. I later had to pay to have the bars re-knurled. 2. They told me they installed a Power Vision tuner. I took the bike to Jamestown HD for service and asked about the tuner. They had two techs check and both said there was no tuner to be found. I could have a one time flash...again, at my expense. 3. They installed a new…

I was told by the parts manager Larry to drop my bike off and because they were busy they would get at it in two weeks, it’s going on seven weeks now. It’s one bullshit excuse after another. They looked at it at week 3, parts were ordered and I was told when the parts arrived the bike would be fixed the next day.

The next excuse was all the parts didn’t arrive at one time. When all the parts were there then it would be a day or two for the bike to be fixed. Then when they got to fixing the bike something else was wrong and they had to order more parts.

After six weeks of waiting I’m sick of this shit. I’m being treated like crap and what can I do. My next choice is I’m getting a lawyer and suing them. This is Kauai Harley Davidson.

I have been a Harley Owner for over 30 years. I took my 2016 to Wildcat Harley in London Ky for service over $300 for just oil change that said my front tire was bad which on had 3100 hundred miles on your Harley Dunlop tires another $300 and

then they want to up sale me to flush my brake fluid for another $170. If I have moisture in my brake fluid then your motorcycles have a problem, I paid top dollar for one of your bikes and then too much for your extended warranty and then when you go to your dealerships you want more.

( and you wonder why your stocks are down) I have owned many Harleys in my time but it is over. I'll buy a metric bike I will get rid of Harley and I will do whatever I can to advise anyone I know to buy anything other than your over priced motorcycles!!

I bought a bike at Central Texas Harley Davidson on February 18, when we bought the bike we told the dealership that Mississippi requires that we buy the tags within 7 days of purchase. Well, today is March 11 and we still have not received anything to buy tags.

There is a penalty after the 7 days and only gets larger the longer it takes to buy the tags. We have called the dealership but no one will tell us anything about where the information is so we can get the tags.

We were told over a week ago that it had been sent overnight. Then we tried to find out where they sent it but could not get an answer. What is going on? This has been the worst experience I have ever had buying a motorcycle from an HD dealer, and we have bought several.

I am even wondering if I should pay the 1st…

Dealerships approve you for new bike pricing @3.99% but want to finance you at 17% on a 2016 Road King and not offer the Harley promotion of 4.99% on the used bike …. or something close - MAKES NO SENSE!

Matt Ruzicka 216-246-2945

My complaint is with the company Harley Davidson. I cannot believe HD would built a Road Glide Special 2019 with an all blacked out engine and exhaust etc... What would posses HD to not at least offer a chrome counterpart? What is HD thinking??????

Further, the color options are horrible. I am sick and tired of black bikes and red bikes. Why doesn't HD introduce some eye catching colors like Moroccan Gold offered in 2015. The Flat colors are horrible as well. Why doesn't HD offer colors that buyers want? Do a survey.

Some of the CVOs and one Street Glide had a nice color scheme but I ride ROAD GLIDE SPECIALS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Keep it up HD. I am 59 years old and make 6 figures a year. I can afford to buy your bikes.

Not the millennial's…

I bought a new free wheeler 6 weeks ago. 1 week after I got a recall for faulty clutch. it said ride at own risk but be ready to hit kill switch. still waiting for a call to fix it. $41-000 ornament'. laughing stock Harley.

still waiting to ride at your convience'

As a Marine Corp veteran with 2 combat tours and service connected disability I have been supporting the Toys for Tots charity (Marine charity) for about 20 years. As a Harley rider its been part of life as long as I can remember to include my 1st ride in 1973 on a Harley 50cc mini bike. My father rode a 48 Harley in the 50's and I have his actually leather jacket from that time frame which is cool! All of my fathers and brothers hot rods (which was about 30ish over the years) they all had Harley stickers or items attached to rigs. Oldest daughter was raided in a 52 Harley sidecar, a lot of great memories. I currently have 8 motorcycles with my pride being a shovel springer. Summary is its always been part of my life, always!

What occurred this past Saturday was disgusting and the fact…

HD Pamona charged me almost $3000 for labor for 2hours and 45 minutes and added on over $1200 in parts I did not order, HORRIBLE SERVICE do not go to Pamona HD for anything.

I just purchased a 2019 Street Glide Special from Harley Davidson World in Oklahoma City. The original one that I wanted was the 2 tone Orange and Black Street Glide Special. 00 per month on this bike compared to a payment of nearly 550 a month for the Street Glide Special I purchased!

He told me he couldn't sell me the Harley I wanted at the original price because it is a limited paint scheme and it draws customers in. So you mean to tell me that the difference in the base price for the Street Glide Special I purchased and the one I wanted would come out to a 200. Per month excess payment? Do the math!

I was straight out schemed out of the original Harley I wanted and made to take something that wasn't exactly what I wanted. He had me settle on the Denim Red Street Glide Special! That…

this my first motorcycle buying experience at Riverside Harley Davidson in CA. by far the worst experience, nothing but disgust over the level of customer service at this dealership. Salesmen Scott, finance director, internet sales, and customer service manager. deal is done, deal is not done, were working on it, is all I get from them, need down payment different amounts from 3 different people.

When I got the down payment I contacted the sales guy Scott he said alright cool is all good. never returned an email or phone call after that, my complaints to management went unanswered and ignored after promises that I would receive a call back from them and never did.

I would go on and on with this but there is not enough space. I wish I could give 0 stars but it wont let me. somebody please…

2012 switchback Brought it to Manatee Harley Davidson because the red light was coming on and they said it was the front brake assembly and it's been on order for at least a month and they said it won't come in until November I just want to know what's going on

I want to know who to contact in reference to a service done at my local dealership , That I am More Then Unhappy With , No answers from the Manager of the service department. So Many Discrepany's in the readings of tire tread and Many more items.

If these are Harley Davidson Trained Mechanics and they are using the Proper machines and Tools ?? How and why am I having a Problem getting any Answers ?? I Need to Speak to Someone and When I call I am On Hold way too long.

Please Advise me of a contact Name and Number. Disapointed and Disgusted

I need a gas tank for a 2005 softtail standard, my local H.D. service can't seem to get one this is going on 2 months now. why can't I get one?

had bad experience with many Canadian dealer this is the last one. I had my first tune up with brand new 2018 road glide ultra the day before living for are motorcycle road trip we do every year. I was concern about a noise in my engine and the over heating of my bike.

What I said to the service. The answer they come back with is: THAT'S NORMAL IT'S A BIG ENGINE" without making any test. So left for vacation in new Hampshire stop at Meredith and tell the service my concern about the noise and the heat.

The guy come to see the bike ride the way. So he told me that was not normal and he would like to do some test, what my Canadian dealer did not do. After test he told me the noise was coming from the inside of the engine, so they will have to open the engine to see but they have to ask…

I own a 93 Moo glide (FLSTN) - the only bike numbered bike you've ever released and I can't find or buy the tool I need to maintain it. I need a Transmission Pawl Adjuster (H-D 39618). No dealer has one and their service departments have no idea how to make the adjustment even if they did....

Where can I buy the tool I need to make this adjustment?

This is Harley Roadside Department filing complaint in behalf of customer. per customer "I have been trying to contact Harley Davidson Head office but it always lead me to voicemail even it is during business hours. I would like to confirm with the consultant regarding the incident of my motorbike.

My motorbike is brand new i only had it for 2 months and it has already been towed 3 times. "

I purchased my bike from Battle Creek Harley Davidson. I have had the bike there four different times, each time no fix. Was told since an engine light has not come on, can't find the problem. problem located, voltage regulator.

Now I am out of warranty and have to pay for it myself. This is not right! 00!

My bike is a matte black 2017 and pain on it is horrible it has faded badly and is all scratched up I have never dropped my bike and I keep it in a garage

Bought a new 2016 FLATCU and the rear and went in for maintenance back in April or May only had 9,000 miles on it and they said the rear tire was warped and charged me over $400 on a new tire and my question is. With that new of a bike why was the tire not covered under a warranty with only that many miles on it.

At least a tire warranty. I love Harley's and this is my 3rd Harley. And I do have the Maintenance plan.

Just bought my new 2018 Harley-Davidson Softhtail Deluxe.(Did'nt come with a passenger pad,or rack and pegs for a passenger.This is my 6th Harley-Davidson,that I bought with Harley Corporation.(John James Breslin-text me 727-241-3018) I bought my H.D at Newport Richey Harley Davidson.Florida.There the best H.D guys.(Help me to get pagger pegs,or Minnie floorboards)

I own a 2015 roadglide ultra cvo. Purchase at bowling green Kentucky Harley feb 2018. Assured it had had all service performed at this dealer. Little issues like vent not closing, radio sound not working but during our ride out west, specifically Colorado, i had the clutch stop workin on independence pass and pikes peak.

Both times i was on switchbacks with traffic around me and no where to go but about 10000 feet straight down. Pikes peak Harley said it happens to the hydraulic clutches in newer bikes and had a recall. Took bike down to Harley was informed my bike not in recall!!!

They can’t duplicate problem there( duh) so not worried about it. Spoke with Harley customer service and they said the factory techs make that decision... I’ve owned 10 Harley’s bought three at this dealer but…

I took my Harley to black bear Norwich because it had a rattle in the lower engine , it was heard by a member of staff who said he would book it in to be looked at , in a couple of weeks. (due to being busy and all morning was needed to pull it apart) meantime he said it was still rideable .

when it went in to be looked at , it was only put on a computer , which doesn't cover engine faults . at this time a mini service was suggested which I agreed to , when I got my bike back the noise that I can only describe as tappety was less but still there .

I was told no fault was found and I wasn't charged for the two or three hours that was spent trying to find what caused the initial rattle . having a building project at home meant I haven't put many miles on the clock since mini service , so…

I bought a2010 Roadglide used. I owned it around 2 years when I received a recall letter from HD in the winter months. So when I got it out to make a appointment for the recall it had no back brake what so ever hard as a rock.

And when I contacted HD headquarters they informed me they would only cover a brake fluid flush. They would not cover the $530 part caused the problem. t makes me want to get rid of both of my Harleys and buy something American made and trustworthy.

And what about those HD rides that didn't get there recall letters in time?

I bought my 09' FLHTCU used from a Harley Dealership in Bossier City, La. in Sept 2014. I have owned a few older Harleys. None that use this POS Dot4 fluid. Besides the dealership not inspecting anything on the MC when I bought it, and had to take it back 2 days later for repairs, I was never given an owners manual nor was I ever informed about issues with this Dot4 fluid and

needing to flush my brake system every 2 yrs.. So now my brakes have failed and I am being told that I will most likely have to replace my entire abs system. If I have to spend the money to replace a system that has gone bad due to Harleys design, then I am done with Harley!!!

I Plan on selling this piece of crap after I pay to have it running safely. I have owned and been riding Harleys for 30 years now and have…

Brought bike in April 23rd for brake fluid recall. Dealership called that afternoon said abs module bad new one would be in April 30th. I called May 1st and service said May 3rd abs module would be delivered. Did not hear form dealership.

I called May 10th and they said bike was finished. They told me they would deliver bike to my house May 11th. I told service to make sure to air up rear of (air ride) so it would not scrape fender when loading on trailer.

Delivery guy called May 10th and said he could deliver bike evening of May 10th instead of May 11th. He came to my house and when I walked up he said "hey man do you have an air ride on your bike" I told him yes.

When I looked at bike in trailer you could see rear fender paint was scratched off about a half inch up form tip of fender.…

Moving and opening and building in Thailand. Put Americian workers out of work making Americian history. So Harley will be considered a metric bike I guess. I usually buy every 2 years. I'm done and will no longer buy Harley Davidson Thailand metric bikes.

Word of mouth is the worst for advertisement, but I refuse to spend this type of money on a metric bike. To many companies out here to buy from. People here at th he plant were I work agree they will no longer buy Thailand Harley Davidson.

So I guess this is goodbye.

I have a 2008 Screaming Eagle 110 Springer Softail with 17,000 miles. Motor died. Got it restarted and it was knocking on top end. Took it to Tripp's Harley Davidson in Amarillo, Texas. This is the 2nd time I've had problems with this engine.

They had to rebuild the engine shortly after I bought it. All the work has been done by Harley Davidson. I bought this bike brand new in Liberal, Ks. This dealership went out of business several years ago. I can't seem to get any help or any answers to satisfy me and would appreciate your help in this matter.

00 bike in the shop and no answers. com. Thank you for your attention to this matter.

I am exporting my motorbike from Doha to Cape Town South Africa. I have applied for the CoC at Harley Davidson in Doha on 8 March 2018. I have spoken to Ahmed (and he was very helpful) BUT the problem is that their is no response from Europe, to whom Ahmed has send various e-mails.

My motorbike will be arriving in South Africa shortly and I need the CoC as a matter of urgency.

my wife and I bought our 2016 street glide in june of 2015. had an awesome buying experience with our salesman Dave and that I wear it stopped. we bought extended warrantyand service since it was a brand new bike.

of course they were happy to do services cause it was part of what was paid for. I took the bike back at least to times because the throttle was sticking and a ticking from the motor. the first time I took for the throttle it was greased and was written down if continues would need to be replaced.

oh yea the ticking was within spec{yea right}. take a second time cause of throttle and tick same bullshit. s0 I went to Cox's Double Eagle West End,NC. From the second my wife and I walked we felt welcome. {Lee,Jodyand the service manager Mark} where awesome from the start.

listened…

I visited Red Rock Harley-Davidson located at 2270 S. Rainbow Blvd in Las Vegas Nevada. Walking through the showroom I noticed bikes on one isle with pricing information. I saw a bike on another isle that caught my eye. An employee walked up and I asked why there were no price tags with listed options.

The individual explained that new motor cycles no longer come with price and options listing. So I asked what the price and options were for the bike I was looking at. The individual would NOT tell me. I asked him 5 times.

First answer - I can work up something for you.

Second answer - Its in the 20s.

Third answer - Upper 20s. Forth answer - 28ish. Fifth answer - Closer to 29. Is it the policy of Harley-Davidson NOT to provide pricing an options information for the new motor cycles. If…

I’ve own Harley’s for 20 years bought two brand new and Finance them through your company and never had a problem until now your company lost my title in the mail and now they’re telling me that I am responsible to pay for a duplicate title because I didn’t receive it in the mail I would appreciate it if you would contact me back I don’t think I should be responsible to pay $60 for a duplicate title thank you

I have a price, rip off complaint with the Lakeland Fla. 00 $, if you approve of these extreme prices- you should be ashamed of yourselves, I didn't pay that much for 4 tires for a full size car, you guys want loyalty but rip people off, those rip offs, jerk offs @ Lakeland Fla.

Harley shop will never see me again, corp should reprimand this dealership, they do represent Harley, don't they, and one other thing, my bike's gas tank was full when it went in but was on empty today when I picked it up>>> wonder where the gas went, I can't complaint strong enough to how cheated I felt when Kevin told me the amount due, I'm not a wealthy man so

I was very disturbed, you've lost my business & you may not care but I will spread the word and am planning on calling the Better Business Bureau…

I purchased a new Harley-Limited in Meredith, NH and I am not happy.

They misrepresented my deal costing me addition money and apparently had not problem doing so.

I've received only lip service.......... No satisfaction. They don't stand behind their word.

Not to mention the poor customer service buying the bike, mistake after mistake what a joke.

If someone in customer complaints actually cares call me 603-848-6001

Not Happy

Dan Aversa

I have a 2012 FLHTK that I bought new and has approximately 11,000 miles. I am on my third battery and third voltage regulator. The first voltage regulator was replaced approximately one (1) year after I purchased my bike from a recall.

I bought a new battery in 2015. The new battery failed on an interstate in Virginia and shut down my electronics and bike. I had to buy another battery, I continued my trip but the battery charging was erratic, showing high charge then low.

I took my bike to Richmond Harley Davidson in Richmond, VA and they stated that my voltage regulator was bad. My five (5) year warranty ran out in February, 2017. Apparently I had trouble then, but I didn't ride during the winter, but the check engine light and battery light came on then.

The voltage regulator is on…

I was just told the main bearing in the transmission is gone. Bike is a 2012 Softail classic with 50k. Warranty is expired. What gets me is I was told this is common problem on the 6 speed Harley. If I had known that, I would not have bought the bike.

I am now looking at a 2-5K to get it fixed. You would think because of the abundance of the this problem the company would have done something about it. I am getting it fixed, selling it and purchasing a Honda or a Yamaha.