Harley Davidson

Took my Ultra Limited in to Richmond VA Harley for tire replacement and State Inspection. Of course the tech said all wheel bearings and front brake pads were in need of replacement. So it was done. Took the bike home in trailer and rode it the next day.

At highway speeds it acted as if tire was out of round, serious jumping feeling to the point of nor road safe. I took iij t back. The same tech said he could not find anything wrong with it. It road smooth as silk when I took it in before this service so they did something to it but will not do anything to fix it.

I spent $1200 and now it is unsafe to ride.

In January, 2018 I took my Dyna Wide Glide in for an insurance estimate after a wreck with A US Postal Worker. I had a feeling something wasn't right and went back and asked for a copy in person and was denied, a few years went by and I asked again by phone and was made to produce original pictures.

The Finance Manager GT Hurley at one was a prospective member of The Tucson Hell's Angel Charter and two other prospects were at the dealership the day I dropped it off for my estimate. The Tucson Hell's Angel's are under investigation for attempted homicide on me currently and this is a motorcycle I am alleging they tried to steal.

After years, of arguing and being denied a copy of an estimate. I finally received it and they had left the entire paint job out of the estimate. I am not…

I moved to Monterrey México and purchased a new Street Glide Special at that time, I do all my own maintenence on my bikes.

Now both dealers in MONTERREY REFUSE TO SELL PARTS TO THE GENERAL PUBLIC.

I do believe it is ilegal to sell motor vehicles and not offer parts.

I hope we can avoid a lawsuit in this matter

Treated like a rock star one minute then like a sucker the next, what’s with your dealerships and customer service, just purchased a street glide and all of a sudden my local dealerships are crooks and back yard mechanics, no services are reliable in any dealerships local after I have done my reasearch on local rides and get together for help from fellow bikers, luckily I am mechanically able to perform my own maintenance on my brand new street glide but

would not recommend an average person to buy a new harley unless he himself is able to maintenance out of the box, terrible stuff

I Purchased a Harley Davidson ultra classic 7/21/2018 along with an extended warranty from what was then called Brian’s Harley Davidson 600 S. , Langhorne, PA 19047. The price of that extended service contract was $2313. I sold this Harley July 9, 2021 my contract was good until 7-21-2022..

I tried to get in touch with the old Brian‘s, which is now stars and stripes Harley Davidson, to Cancel my contract as of July 9-nobody returns my calls and then after writing a letter they said they were putting it through; to this day I have not received anything of a refund from my contract they keep avoiding me and my phone calls keep going to message and they do not return my calls they are terrible!!!

Today is oct 5th so it has been 3 months trying to obtain my refund Stars and Stripes HD are…

In November of 2019 I bought my 4th Harley its a 2010 ultra classic I purchased the esp and premium maintenance package with 3 months and 12 days the piston exploded in the block then it took 3 months and 6 days for them to fix it then a week later I brought it back for the 500 mile oil change then 3 days after getting it back there was fluid leaking on the back tire pulled out the saddlebag and

pulled off caliber the piston had went through the back of the brake pad and was shaving down so I ordered new caliber and pads and replaced them cause at this point I don't trust these techs cause they basically endangered my life for another service call cause if it shaved it down far enough the piston came out of the caliber would of locked up the rear wheel and been a disaster so anyways all…

My 2020 Harley is a lemon it was sold to me not even a year Transmission replaced brake line leaking oil the month of August 18 days in shop September 10days so far

Traded my BMW Grand America for a 2021 fat boy. I put $2300 down. They paid $600 over payoff and said I would be getting a check from BMW.

However when I checked with BMW the the bike was paid off for the exact amount. Where is the money that I over paid for the Fat boy? It took two weeks to get the fat boy and my wife and decided to up grade the bike to a road glide.

So we traded the fat boy for a road glide. I put $1500 down and waited a week to get the bike. After I got the bike home Blue Ridge called and said I owed another $1500. If I knew I had to put another $3000 down for an upgrade I world have went somewhere else.

This was a rip off and they took advantage of a first time Harley buyer. Very disappointed with my Harley experience. I haven’t put anything on social media yet but…

I bought a 2012 harley davidson FLHX I sent it in still under warrenty because the front brakes locked up completely without even touching them causing the front tire to go out of control into a skid then the dealer said it was fixed now and that he replaced the both front calipers well I noticed after having the same issue again that only 1 been replaced after it slid into another bike and

laying it down now I got 2 bikes messed up because of this issue and I could have been killed very easily being on the highway 5 hours away in the rain on twisty turning roads I also told them there was a serious squeak in the rear wheel which was never even resolved either This was warrenty repair that was never fixed in the 1st place from kokomo Indiana dealership I had to unbolt and remove the…

I experienced the worst series of screw ups in my life, dealing with service at your St. Charles Illinois location, spanning over three months !!!

I ordered front & rear tires on March 31, 2021, which were on sale, (and came with a $ 60.00 rebate) for my Ultra Classic On April 6, 2021. I ordered brake pads and a brake pad kit for my Ultra Classic.

I was told they could start the install on the week of April 19th, and all the parts were in, so I brought the bike in on the 17th. so it would be there ahead of time.

I stopped in to the dealership on the 24th ( one week later). They told me that it was promised to me on the 28th. I have no idea who made that promise, or who they made it to, but it wasn’t me.

So, I waited until the 28th. and called the dealership. They said it would still be…

Bought a bike and gear. All the gear was supposed to come to my home 2 hours away rather than me coming back. Parts guy lied and they came to the dealership. Then bikes never been ridden. Its litterly been broke down since I bought it.

The salesman and parts dept lie till they get your money and then you crud out of luck

Contacted H-D online store about exchanging two Father’s Day gifts that were the wrong size. I was told by “Sarah” who’s supposedly the manager in the e-commerce section of the Milwaukee corporate office, if that’s her name, that there is no exchange policy.

You have to return the items, get the refund, then reorder them. ” Then, I became upset and she said I’m only upset, because I’m mad there’s no return policy and again, I’m just being silly. I’m not sure how this woman has a job!

To call a customer silly three times, because they stated facts about other retailers, is just wrong. I never raised my voice, called her a name, or uttered one single curse. I don’t get how she can get away with treating people like this.

I guarantee I’m not the first person she’s done this to. Not to…

Hi, I just had to share…..ever since I was a little girl, I dreamed of riding a HD. I just loved the rumble of a loud and bad ass Harley.

I purchased a 2021 Harley Softail Heritage in May, which is eye catching, but it purrs like a baby kitten instead of roaring like a ferocious hungry tiger! I cannot believe how soft and weak my brand new toy sounds. It actually sounds similar to a Honda Goldwing!! I was soooooo disappointed!!! Having kick ass loud bad ass pipes should be standard in ALL Harleys. I am truly sad and embarrassed to ride my HD. Is this new soft pipe install a way to save money? Do u want us HOG members to pay MORE than I did to be a VIP? Loud pipes save lives!! Don’t skimp on the pipes. It’s like putting earrings on a muddy pig!

#loudpipessavelives #makesomenoise…

I called The Winterville Harley-Davidson Dealership for a inspection. I was for 9:00amm the next day. They open at 10:00am. I left a message, and not return call. I call the next day, and it was arranged at 11:00am. It started raining, and I called, asked for service, and a lady slammed the phone down and off.

Called back no answer, and left message. No return call. I have sensed negative vibes there, and racist ones visiting the store, which they aren't affiliated with Harley-Davidson Dealership other that small minded customers. Now, I will do all I can to rid myself of the motorcycle, and Harley-Davidson.

I can do without that stupidity. I will never return again ever. Just another one of the hateful attitudes of some humans.

My motorcycle over heated and was taken to Harley Davidson Gold Rand, Boksburg, South Africa where they quoted me on a price to repair my motorcycle and has now taken more than four months for them to repair it but i now received a call stating that all eight of the valves are now bent which will cost extra as it was not in the original quotation.

I had to hire a vehicle from a friend since the motorcycle went in for repairs as it is my only means of transport. I would appreciate any assistance if possible. Thanking you - Hendre Labuschagne.

Talked to three different sales person from one from each location at little Rock conway and ft Smith. Ft smith acts like it's a hassle to respond and talk to me Conway will not contact or talk to me and little rock doesn't know the price of a bkme in the floor I want more info on the private party financing and noone can answer my questions and than y'all wonder why your going bankrupt your sales man dont do they're jobs

I’m contacting you regarding a complaint that I filed on April 16th, 2021. The complaint number is:#4344820 and I spoke with “Vince” regarding my disturbing and unacceptable situation that I endured at Harley Davidson of Tucson, while my motorcycle was in the service department waiting to get worked on.

My bike was there for 3 and 1/2 months and yet the underlying reason’s for me bringing it there were never addressed. I was charged for things that never got done, and I do have the work orders and receipts to confirm my complaint.

The experience was more than a disappointing one at that. I was waiting for an email from Vince regarding my concerns, as he advised me to attach any and all receipts, work orders, and pictures that I had taken prior to my complaint.

I never received an email…

This is the only email I could find. I hope you can help or forward this to someone who can help. I took my bike in for a headlight recall notice today and while I was waiting I went out back to hang out around my motorcycle and noticed a big dent in rear fender with very large piece of paint gone from the fender. I am quite sure it was not there and when I brought to the sales manager he talked to me like I was a Moron and said he was not responsible for something that someone may have did to my bike while it was waiting to be fixed. He couldn’t get his story straight about who and where a walk around inspection was done and said their people noticed it before. I am quite certain it was not there.

I believe I would have noticed a one inch piece of paint gone from my fender.

Tha man…

MULTIPLE CALLS TO THE DEALERSHIP ABOUT WARRANTY ISSUE.. WILL NOT CALL ME BACK. WORST SERVICE I HAVE EVER!! EXPERIENCED

I last bought a new bike in 2006 (Road King Classic) and had previously bought a new sportster in the 1990's I am now 53 yrs old and am probably purchasing my last new bike. I have visited 2 Harley Dealers here in NJ and found that they only want to "HIT HOMERUNS" with maximized profit willing to let a viable customer walk with out even negotiating.

I could understand this if sales of new HD were increasing but we know thats not the trend. I was looking at a 2021 Road Glide Limited willing to pay $400 month with my trade they were at $474 and never budged even when I came to $415 then

$425 all with an 800 credit score the obscene trade in $$ ( I understand trade in dealer has to make $$) but how does a dealer let a totally viable customer walk. Online searches have the dealer making…

You need to find out why your voltage regulators are going bad. I have a 2017 Ultra Classic Limited low and my voltage regulator went bad. 00 dollars for a regulator plus labor. Only 15000 miles and it failed. Never had a regulator go bad on any of my Harleys.

Bad place for a water pump too. Made it real difficult to change the regulator. I heard that when the water pump goes bad its about a thousand dollars. Where are you getting your parts from China.

00 deposit. I was told i would receive via email an updated invoice with the current customizations within it from cassandra which i never received. I followed up on 05/03/19 with an email to the manager, liz, trying to confirm that the updated parts were added to my maintenance request to which i didn't receive a response.

I followed up via phone on 05/21/19 and was told that yes i was allowed to make changes as per insurance, and they asked that again i come in person to give the changes because my account did not show changes i requested on 03/29/19. I showed up at the dealer after returning from georgia sometime between 05/22/19 & 05/24/19, where i was escorted to a maintenance office in the back by the nephew of liz, the general manager, and a technician with a boot/cast on his leg.…

I brought my bike (2007 ultra glide) in on July 1 2020 for steering adjustment, and noise in transmission , they said I needed steering bearing and transmission bearing , of which I gave the ok (est. 00) promise in couple days to week.

I understand there was a problem getting parts, but after parts came in still (3 weeks later) no bike even after several calls , After I asked to speak to a manager (on Thursday July 30, she said that I should get back today July 31 ,late in the day. My issue is why dose it take so long to make repairs, 3 weeks?

I love Harley products but if this dealer runs this shop like this, they will give Harley a bad name on reliable products and service.

I bought a 2012 road king. I made a deal with the salesman and agreed to terms. I go to the finance department and thought I had already agreed to the terms so I really didn’t read the paperwork as I was signing.

Well long story short they added 2 years to my loan. I’m not happy about either. This is my first Harley-Davidson and it’s been a terrible experience. The second thing is I’ve never got an ignition lock key and have been asking for one since I got the bike and it’s Ben over a month now and still not key..

needless to say if this is how Harley operates I’ll never buy another. Totally unacceptable and dissatisfied!

trying to get a return label for ajacket and no repley email or phone just want to exchange lg to xtra lg

Harley-Davidson I bought 2019 road glide brand new I have that two year warranty I have problems with my bike number one vibration high speed I was told get the belt was too tight then I was told I got to break it in number two my lock switch pops out it's the time it happened a certain time I couldn't ride my bike at the lock-in and

position I have complained to Holly three times on this lock three times on the vibration I was told by Concord Harley-Davidson that my primary is leaking into my training do a thousand miles and bring it back and I'll check again but if it's leaking primary into my training and maybe with a vibrations coming from I do not know I'm not a mechanic air quality a poor Your service is very poor I have not received a call anybody high rep from Harley-Davidson I…

Dear Harley Davidson representatives

Good day,

I am Barış Bayrak, living in Aydın / Turkey. My bike is 2005 softail deluxe. My bikes had been tuned dyno jet in Ankara H-D in 2018. I have the records and necessary papers to prove it. My bike's license plate is 35 FA 4041. I believe that Ankara HD will also show that it is true. My bike has vance&hines exhaust and mach2 Air filter. After the dyno jet , the consumption of the bike was still 7 - 7.5 litres per 100 km which is extremely high value for a softail deluxe. By the way, at the time that dyno tuning was made, the cost was more than 2000 turkish liras. So yesterday i went to Harley Davidson İzmir, to learn what is wrong with my bike and why the consumption is so high although it has dyno tuning. And also it began to show error code…

I get bike home and while detailing bike i noticed seat was loose and if my wife was on back and i went around curve me and her with the added weight would have fell off and gotten killed. Friday and got the run around and was patronized when i told them…

I bought a new 2019 Ultra Tri-glide in December of 2018. I traded my 2009 Ultra Tri-glide in. I had spent a fair amount of money on my old trike to get free storage. My trike was in good shape so they allowed me the maximum trade-in.

I don't think I got the best deal on the new trike I wasn't allowed what I spent on repairs my old trike because it didn't need new brakes, but I had put them in anyway. I would of been better off to pay for the storage for my new trike.

I guess why I bought the trike there my wife likes shopping at department stores and Costco. I like the salesman there, I didn't question about the deal which is my fault I can't blame anyone for that. In January of 2019 I spent over $4,000 in accessories so that qualified me to get free storage I got like 15% off which…

Harley-Davidson is providing with information they claim was made from an employee 6yrs ago that is not true. I feel they are engaging in continuing a fraud action.

Called order a throttle position censor in March for 2007 xl1200c. Was given date of 2 weeks after 2 weeks have been checking with dealer and still no part after being told it had shipped Monday April 13th and would be available Friday April 17th.

After still not receiving it called dealer again april 27th said they would have it FedEx from another dealer . Colbach Harley Davidson called Monday afternoon confirming part would be at dealership Tuesday 28th. Called still not there was told would be that afternoon so stopped on Wednesday 29th still no part and was told that no from dealer had called and given date for part so was called a liar and been expecting part for over a month.

Cycle City Honolulu, Hawaii Appointment time 7:30am 2-6-20 Ordered Parts for BV350 were in Shop, EST. work 4 hours. I waited 8 hours and returned to shop. The Maint. Man went down to see the Mechanic and he had left the job and never worked on the bike all day long and failed to tell anyone and he was the only Mechanic they had to do the job.

Lost a whole day and had to Re-Schedule to try again next week. This is unacceptable! Thank you, Donald Haynes Chaplain of The Gideon's International (We have over 300,000 Members)

On the Saturday following Black Friday I ordered a quick detachable tour pack from Gateway HD. As you know special orders are paid in full prior to ordering,now some7 weeks later the last I've heard it is on backorder. So today Janurary 16 2020 I have not received my paid for order, which another Dealership in St.

Louis has it in their shop and another dealership looked on your HD's ordering platform and HD has the parts in stock. I do not tolerate false hoods when it involves my cash, I request my parts be surrendered and the free installation, pick up and delivery be performed as stated in the Black Friday sale

I made a small purchase as a gift it has taken almost 2 weeks and now I am told one item is no longer available, I get that but 2 weeks? Now I cannot get a email response and have been on hold for hours to find out when the rest of the order will ship?

This is poor customer service and these are gifts that I need to mail out. I think 2 weeks is plenty time, when the website states ordewrs will be received within 5-7 business days. Livid and will never shop for my son here again.

Harley Davidson Avalanche in Golden Colo customer service is the worst. After buying a new 2019 Road glide from Avalanche I took my bike in for it's first oil service. during the time I wanted to handle bars adjusted to my comfort which the tech had dropped my bars on the tank and leaving two dents in my tank.

The service manager offered to replace the tank and I countered with a gift card to save them money and time. 00... My mistake doing that by taking it. 00. I rode my bike in to have work done and live over two hours away from this store.

I told the parts person (Randy) to hold my old parts and I would return in two weeks to pick them up. Randy told me it wasn't a problem. I called a week later and spoke with a person in service asking if they still had my old parts and I would be…

***PSA*** review Is for Outer Banks HD

Mike Anderson is a conman. He lies on paper work. Will never get you your permanent tags. He will belittle and Threaten you with MC. He’s a spineless weak little man. I wouldn’t buy a quart of an oil from the POS. He puts parts on his friends bikes and makes them disappear off the paper work so Maurice can’t catch him. It’s mind boggling with as bad as Harley stocks and profits are that’s he’s the face of the OBX dealer. Total douche bag liar.

We went to Buckeye Harley on 7-29-2019 to cancel the tire protection and the extended warranty.signed the paper work the gentleman told us we were good to go and it will take about six to eight weeks.called Buckeye Harley couldn't get anywhere so we called the warranty place directly and they said that Buckeye Harley never sent the paper work in. Help thank you

set up on Tuesday 9/10/19 to have a rear tire and tube replaced on the rear rim of my 99 Road King. on 9/11/19. The rim was off the bike. I came in on 9/11/19 and it had not been changed.

They apologized to me as they got busy so my appointment was rescheduled for 9/12/19. I was promised it would be changed the following day 9/12/19. I told them I understood. I came in after work today and nothing has changed. really???

It was not a big money maker for them and not important, but to me it was. their word and promises mean nothing. I will not return to M&S Harley Davidson. Markham Grimes Jr. Veteran USAF.

rotor assembly has failed at 8,000 miles. 20165 Harley Street gx750 bought brand new. vin# 1HD4NBB17FC511165 the bikes lock position was stuck after Freedom Harley Canton, Ohio delivered. they replaced the parts damaged. or so i thought. this summer the bike would not start. acted like low battery.

i buy battery, then act like no fuel. i replace fuel pump. then starter clutch oneway bearing goes out. is the whole rotor assembly that is bad? what changed from 2015 to 2016? why would this part wear out at such low milage? will you replace it?

just send rotor assembly with all parts and roller bearings

My bike was taken in on 05 June 2019 for repairs or rather replacement of the windshield, engine guard, indicator light and I also asked them to sort out an oil leak. The oil leak hose was about R70,00 and the Service Advisor promised then that the technician will sort it out.

I continuously followed up, every * weeks they would tell me they are waiting for a part here and there. There is always this bad attitude from the General Manager, Service Advisors, Technicians and some Sales Consultants. The only civil people are the Sales Consultants at Merchandise section only.

The feedback is always what can they do if they have not received shipment; they are overloaded with work and do not have time to answer technical related queries. Even the owner acknowledges that the parts I need are not…

Harley Davidson been wrking on my 2007 street glide over a month, and to as now they can not fixing it, they are over charging me plus billing me for something they burn out like my ecm system

I have chatted with harleydavidsonsportcenter of Duluth mn about getting a new oil drain hose for my 2006xl1200r sportster.and have not received any answer. where do I get that part.they cant seem to give me an answer can you???

Btw The guys at lands end The Outpost in Fairbanks Alaska are Awesome, and they all need to be reminded that their level of Customer service is top notch. Please call them and tell them they are the shizznit

So you guys and gals need to listen to me before someone gets killed. I almost got killed on my 2017 Harley sportster, because you used a galvanized steel pretzel ring for holding together the entire kickstand assembly. I don't at all like the idea of not having a bolt holding the assembly together, but you should be using a Stainless Steel pretzel ring instead because it lasts longer.

My story, last Sunday at around 60 mph, i all of a sudden hear this clanking sound. I look down, and i see my kickstand foot dragging on the ground. I pulled over in a remote area, and reached down to investigate.

The pin was sliding, the spring was still attached, but nothing was there to hold it. Fortunately i had a carabiner and used that to hold the the foot upfrom dragging.

Seconds later, the spring…

I gave this 3 stars only because the people working at the dealerships are good people. I have owned several harley's and then went a bought a new one. What a money pit. I took my bike in for the 1000 mile service.

It runs way better than it did when i bought it. Besides the high payment which i have come to terms with. You have all these charges you need to pay for to get your bike through the break in process.

If thats what it takes then harley should absorb these costs. I should have to pay for preventive maintenance not adjustments that need to be made to make it run right. One harley dealership wanted me to drop it off and leave it for a week so they could do the 1000 mile service so i had to take it to a dealership that was 2 hours away so i would be able to ride it this weekend.…

Jeffrey Kretschmer 1105 Doubletree Ln Mansfield, TX 76063 510-552-3406 [email protected] 07/13/2019

Harley Davidson 3700 W Juneau Ave Milwaukee, WI 53208

Dear Customer Care/Complaint Department:

This letter is to complain about service I recently received from Texas Harley Davidson in Bedford TX. I purchased a bike in January 2018 and traded it in for a new bike in January 2019. One of which wasn’t my choice of a bike. but they talked me into buying this one as they said, “Could make it work.” However, the monthly payment of $600 is not going to work and need to trade it in. I went in on Saturday, June 8th, 2019 with the bike and checked in with my salesperson. He then proceeded to get finance (Jerry Moore) to get with me so they could print bank statements. Then said, “they…

Jeffrey Kretschmer 1105 Doubletree Ln Mansfield, TX 76063 510-552-3406 [email protected] 07/13/2019

Harley Davidson 3700 W Juneau Ave Milwaukee, WI 53208

Dear Customer Care/Complaint Department:

This letter is to complain about service I recently received from Texas Harley Davidson in Bedford TX. I purchased a bike in January 2018 and traded it in for a new bike in January 2019. One of which wasn’t my choice of a bike. but they talked me into buying this one as they said, “Could make it work.” However, the monthly payment of $600 is not going to work and need to trade it in. I went in on Saturday, June 8th, 2019 with the bike and checked in with my salesperson. He then proceeded to get finance (Jerry Moore) to get with me so they could print bank statements. Then said, “they…

We bought our 2016 ultra limited low brand new off the show room floor. We took a trip for honeymoon, from Wisconsin to South Dakota. At 8,800 miles the check engine light and temperature light came on. The engine was overheating.

We needed to call a tow truck to come get up and bring us to the nearest dealer 39 miles away. On arrival, the service guy says your overheating? We say yes. He says, “your check engine light come on? We say yes again.

He says let me guess you got just over 8,500 miles on your bike. We are impressed and say yes again. Then he says it’s your water pump. Apparently it’s common knowledge that at 8,500 miles the water pump goes out and it’s an $800 fix!

If it is such common knowledge why isn’t Harley doing something to fix the problem?!? If this is how they treat…

Dear HD, I just traded in my old bike for a new one a week ago. I have already confirmed with the loan company, put my down payment down, and they took my old bike.

Meanwhile I’ve been left without transportation for the week and nobody at Jet City Harley seems to be able to tell me what the hold up is. I am beyond dissatisfied because I was not informed of any such delays and now I am out on money and transportation!

This is the worst customer service and business practices I have ever experienced during my time riding!

Bought a 2019 trike 42000$ the rims are defective the dealership said Harley Davidson will not do anything about it