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Harley Davidson

3.0
40 complaints

Address

3700 W. Juneau Avenue, Milwaukee, WI, 53208

Complaints

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John skaggs

Jul 31, 2018

I own a 2015 roadglide ultra cvo.

Purchase at bowling green Kentucky Harley feb 2018.

Assured it had had all service performed at this dealer.

Little issues like vent not closing, radio sound not working but during our ride out west, specifically Colorado, i had the clutch stop workin on independence pass and pikes peak.

Both times i was on switchbacks with traffic around me and no where to go but about 10000 feet straight down.

Pikes peak Harley said it happens to the hydraulic clutches in newer bikes and had a recall.

Took bike down to Harley was informed my bike not in recall!!!

They can’t duplicate problem there( duh) so not worried about it.

Spoke with Harley customer service and they said the factory techs make that decision... can’t trust bike to ride anywhere at altitude...…

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david pottle

Jul 22, 2018

I took my Harley to black bear Norwich because it had a rattle in the lower engine , it was heard by a member of staff who said he would book it in to be looked at , in a couple of weeks. (due to being busy and all morning was needed to pull it apart) meantime he said it was still rideable . when it went in to be looked at , it was only put on a computer , which doesn't cover engine faults . at this time a mini service was suggested which I agreed to , when I got my bike back the noise that I can only describe as tappety was less but still there .

I was told no fault was found and I wasn't charged for the two or three hours that was spent trying to find what caused the initial rattle . having a building project at home meant I haven't put many miles on the clock since mini service , so…

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James Cooper

Apr 17, 2018

I have a 2008 Screaming Eagle 110 Springer Softail with 17,000 miles.

Motor died.

Got it restarted and it was knocking on top end.

Took it to Tripp's Harley Davidson in Amarillo, Texas.

This is the 2nd time I've had problems with this engine.

They had to rebuild the engine shortly after I bought it.

All the work has been done by Harley Davidson.

I bought this bike brand new in Liberal, Ks.

This dealership went out of business several years ago.

I can't seem to get any help or any answers to satisfy me and would appreciate your help in this matter.

Right now I have a $30,000.

00 bike in the shop and no answers.

Please call me at 580-461-2084 or email me at Sharonpatick2112@gmail.com.

Thank you for your attention to this matter.

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Danny Adams

Feb 10, 2018

I visited Red Rock Harley-Davidson located at 2270 S.

Rainbow Blvd in Las Vegas Nevada.

Walking through the showroom I noticed bikes on one isle with pricing information.

I saw a bike on another isle that caught my eye.

An employee walked up and I asked why there were no price tags with listed options.

The individual explained that new motor cycles no longer come with price and options listing.

So I asked what the price and options were for the bike I was looking at.

The individual would NOT tell me.

I asked him 5 times.

First answer - I can work up something for you.

Second answer - Its in the 20s.

Third answer - Upper 20s.

Forth answer - 28ish.

Fifth answer - Closer to 29.

Is it the policy of Harley-Davidson NOT to provide pricing an options information for the new motor…

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Dan cremin

Jan 17, 2018

I’ve own Harley’s for 20 years bought two brand new and Finance them through your company and never had a problem until now your company lost my title in the mail and now they’re telling me that I am responsible to pay for a duplicate title because I didn’t receive it in the mail I would appreciate it if you would contact me back I don’t think I should be responsible to pay $60 for a duplicate title thank you

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Mike shelton

Sep 21, 2017

I backed into my harley in june.causing damage to the rear finder and saddlebags so i took it to perry hd to have it fixed on july 5th.

I have been told that the saddlebags we're out of stock I have been told that the paint job was taking this long not quite sure how long it takes to paint a fender and get a saddle bag but it seems like an awful long time where in September 20th I haven't heard from them I have called every time I call something's on backorder and they are extremely rude

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Bert LaBrecque

Dec 17, 2016

We bought a VIP service plan at Yankee Harley.

We were told by Pete that we could use it anywhere just like the pamplet says.

Pete knew we were moving to Florida.

We went to use it at Gator Harley and Yankee Harley owner Erin said we can not use it anywhere except for Yankee.

The policy cost 1999 dollars and its useless now.

This is false advertisement and we would like to use what we paid for.

Please call back at 8602056240 or email us so we can rectify this situation.

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Lewis Webb

Dec 9, 2016

I live in Australia and am the owner of a 2010 FXDC model Harley Davidson (HD).

I purchased it used in July 2014 with 3,669 kms (2,779 miles).

The vehicle identification number is 5HD1GV4G1AC322044.

After the purchase, I was given an Australia wide warranty (non-HD) which requires the bike to be serviced every 6 months or 6,000 kms, which I have been doing.

During the last service, the technician removed the primary case cover and the primary chain compensator is damaged with gouges and there is scoring of the inner primary case apparently caused by the primary chain.

This work was completed because he suspected a problem as the primary chain is making excessive noise.

The bike now has 12,066 kms (7,497 miles) accumulated.

The warranty company will not cover the…

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Jackie Parker

Oct 23, 2016

I have a 2016 Softail Slim.

There are 746 miles on the bike.

It is in the shop for the third time.

Twice it's left me on the side of the road.

The dealership I am dealing with wants to "diagnose" it every time.

At this point I have no need want or desire to keep this bike for the fear of what's going to go wrong next.

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Sandeep ravat

Oct 18, 2016

From day one of purchase bike came with bent handle cross forks.

Then there was problems with the idle air controller and now the spark plug fail.

All of these problems with my Harley in one and half years.

I am very dissapointed and ashamed to have bought this bike.

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Robert morano

Sep 20, 2016

My motorcycle has had two problem this season, will not start and lose RPM and stalls out.

I have lost the motorcycle so far over 9 weeks, they have replace crank sensor, starting sensor and ignition switch housing kit, replace recall parts, yet not running.

Engine light coming on loss RPM stalling out, back at The Rock Harley Davidson again, have being charged over thousand dollars and still not repair.

Considering calling a lawyer about being charged and motorcycle not repaired.

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Darren sheen

Sep 14, 2016

I own a 2003 road King classic and I am currently on tour of Europe (now on public transport might I add!) the back wheel spokes snapped and nearly spat me off.

I had the bike recovered to la rachelle harly Davidson by my insurance company, to be told it couldn't be repaired for two months because we can't get a wheel sent out until the 28th of October which I find completely unacceptable.

As if nowadays with all the next day delivery services globally, it would take that long to rectify seemingly a pretty simple repair.

I'm an now carrying on my trip to southern Spain on trains and planes at great expense to myself.

This trip not only frightened me at the time,but has put me off touring, and certainly put me off Harley Davidson as the back up is shocking the bike is now left in France…

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steven kelly

Aug 22, 2016

My complaint relates not to Harley Davidson superb motorcycles but to one of their dealers.

Stonewall Harley in Orange VA recently purchased Waugh Harley Davidson.

Ken Barner, the new owner was preceded by a very bad reputation from his dealings at Quantico HD in VA. (ranked in the bottom 10% of all Harley dealerships).

Since he took over, the reputation of this once great dealership has tumbled.

Mr Barner is flat out rude to people, has lied to me, and has absolutely no clue as to customer relations.

He recently sent a letter to our HOG group that has caused several people to quit Orange HOG, me included, with more to follow.

Not only did he fire our HOG director, but fired him without telling him.

The reason for this was that our Director's wife had her Harley serviced at another…

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Janette

Feb 5, 2016

Harley Davidson is the master of all things motorcycle.

I bought my last three bikes from Harley Davidson and have loved all three purchases.

The staff are always friendly and professional, helping me in whatever needs or questions I might have.

My road king is my best friend and I recently took it through a tour of Japan.

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Anonymous

Mar 16, 2015

My Fat Boy from Harley Davidson needed a customization and I was absolutely amazed by the way they professionally took up the task.

They are true to the brand name they carry.

Harley Davidson is an experience one can never get with other bikes.

They may be many in the market but the kind of ride one experiences with Harley is simply amazing.

They perfection is what drives people like me to like such bikes.

You know for sure that your money isn't going wasted.

Price and Value for money is worth the experience.

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