Harbor Freight

RE Order #1324447

I understand this was a special order but told it would take 4 to 6 weeks to get. Must have meant months because took 5 months to get it here. Think it sat in customs like 2 months.

Then I get a letter dated 08/26/2019 post marked 09/22/2019. They put amount due as $51.6 not $51.36.

How about some kind of refund for all the trouble.

I bout a big tool box about 400 lbs I paid for it. then they told me to go to the loading dock witch I did I seen that they brout out the tool box put it on the dock. then left.

when I backed up to the dock waited about 10 minutes while yelling hello can I get some help. heard some one arguing with some one so I had to load the box my self then when I was pulling away I seen someone come out so I stated to the guy thanks for the help.

he started yelling at me. I stated to him I was going to call corparate he then started yelling at me go ahead do it. so I went back into the store to talk to the manager. to find out that is how was yelling at me in the back.

so your store manager started yelling at me in front of the hole store. telling me to call corparate. there were 2 other guys…

Hi this is really not a complaint its more like a shock harbor freight has always been my go to store when ever I am doing a job and run into a need for a tool I don't have or left home not worth going all the way back to get I was in need of a 3/4 inch masonry drill bit. I went in and the store there was only one selection of masonry bits.

It was a pack of like five in it and it only went up to 1/2 inch most have many different sets to choose from and sell all the sizes individual in case what you need is bigger then the set. Was just very shocked first time I could not get what I needed Thanks for you time Robert Hoerl

So disappointed in harbor freight. Gave my dad a gift certificate for his birthday. He went to the Albuquerque store. There were no associates on the sales for to help and only two cashiers. A man in line said his son used to work at this location and he said the associates sir in the camera room and laugh at the customers because they go down the isles looking for help.

My question is who is watching those associates and how sorry I am for purchasing this gift card... wow harbor freight you can do better

I ordered a $50 gift card on-line. I rec'd an email stating it shipped on 9/13/19 via FedEx. Well here it is the 20th, still haven't rec'd it yet. I called trying to track and was told it shipped on 9/16/19 via the mail.

I was told I should get it by the 30th. I asked where is it coming from. She said California. I said it takes that long to get something from CA, she said yes. I then told her the info that was emailed to me was incorrect and she replied back yes. No sorry, no nothing. Complete silence.

If I knew it would take so long to get a gift card, I would have gone to one of the stores. What sucks is, it was a bday gift for someone today. Never again. Not a happy customer!

I BOUGHT A PORTLAND POLE SAW & USE IT 2 TIMES. THE THIRD TIME IT WOULDN'T CUT. I WENT TO A HARBOR FREIGHT STONE TO GET A NEW BLADE THINKING THAT MIGHT BE THE PROBLEM & YOU DON't SELL THE CHAIN.

SO I CUT THE TREE WITH A HAND SAW. THEN I PURCHASED OTHER PRODUCTS & TALKED TO A MANAGER & WAS TOLD IF I BROUGHT IT BACK THE NEXT DAY THEY WOULD REPLACE IT. WELL AFTER A 50 MILE ROUND TRIP I CAME BACK WITH THE PIECE OF JUNK THAT I HAD, BECAUSE THEY WOULDN'T REPLACE IT.

SO NOW I FEEL IT'S BETTER TO PAY A LITTLE MORE BECAUSE I KNOW THEY WILL STAND BEHIND THERE PRODUCT & HAVE THE REPLACEMENT PARTS.

Visited your store in HarlingenTx on 9/16/2019 and had a horrible experience with a cashier named Natasha. She would no let me use the coupons on the monthly booklet that is send out. Ask for a manager which also refused to allow me to use.

I did not understand why. They were extremely rude. I believe they refused due to the fact that I am a Hispanic older handicap woman. This was my second visit to your store and it left a very bad taste in my mouth.

Will never visit store again and will be sure to share with my family and friends on Facebook to beware of your false coupons. Employees at this store sure be given a refresher course on coustomer relations. When I tried to speak with manager on phone she refused to take my call.

Yikes a good way to lose customers.

I was recently let go from harbor freight and was sent a package from Calabasas and it was returned to sender. I do t live at the address posted in ADP and would like to know if y'all could send it to my new one.

I called harbor freight in cape Girardeau before I drove 50 miles to find out if the coupons I receive on line are good on in store purchases and was told absolutely they are. When I got to the store then they told me I could not use any coupons for floor Jack's.

The sales person very rudely told me maybe I should read the fine print closer. If this is the way Harbor Freight treats it's customers on a regular basis I don't see how you stay in business. As a regular customer I am appalled at your customer service.

I will have to rethink my loyalty to your establishment and will definitely share my experience with everyone I know both in person and on social media.

This place is a joke . Never again will I purchase anything

ITS TOO BAD COMPANIES LIKE YOURS CANT TAKE COMPLAINTS AND MAKE IT INTO A POSITIVE. I GUESS ,POLITICAL CORRECTNESS HAS TAKEN OVER YOUR COMPANY. ) IN REALITY IT IS ( I DONT LIKE WHAT I HEAR) I HAVE BEEN GOING TO YOUR STORES SINCE 1978? IN SAN PEDRO ,CA.

NEVER HAD TO COMPLAIN UNTIL NOW... WHE N I CALLED THE STORE AT VISTA,CA. TRYING TO FIND OUT IF THEY HAVE AN ITEM . --- WRONG , IT TURNED INTO A RUDE ENCOUNTER OF THEIR CUSTOMER SERVICE.. I WAS HUNG UP THEN CALLED BACK TALK TO MANAGER...

I TOLD HIM WHAT HAPPENED, REOMMENDED TO IMPROVE ON CUSTOMER SERVICE, HE STARTED WITH ,I DONT LIKE HOW YOUR TALKING TO ME.. I DIDNT RAISE MY VOICE, I JUST WAS COMPLAINING ABOUT HIS EMPLOYEES PHONE CUSTOMER SERVICE. HE JUST DIDNT LIKE ME STATING MY OPINION THATS ALL, BUT USED THE POLITICAL CORRECTNESS CAME…

Two times now, I’ve rushed in over my lunch hour to pick up items. Both times an elderly lady working very slow was the only checker. There were multiple employees in the store not busy. Put items back and purchased elsewhere.

Another time I went in to pick up an item using a coupon from the catalog that comes to my residence. Employee told me they did not honor the coupon. Went elsewhere again. I was excited to see a Harbor Freight store come to Cape Girardeau Mo.

but that’s not the case now.

Me and my husband had a really nice shopping experience at your Clifton Park store but paying for the items wasn’t enjoyable. My husband had asked the cashier about your books that get sent out to the customers. The cashier kept cutting him off and was very rude and snotty.

Then she started whispering something to the cashier next to her. The cashiers name was Nicole. She wasn’t professional at all. In the future we will be shopping at a different location.

I saw a co worker sitting out back in a harbor freight uniform her tag read KRIS and she seemed to have some kind of pipe in her hand not sure exactly what that was about but I definitely would not want that kind of attention at my store.

A Vulcan Welder on display with price tag zip tied to shelving rack with sale price $449.00 and rung up @ check out the price was $699.00. Rebecca the manager walked over there with my bf and she said there was nothing she could do about it.. We purchased the other items, put things in truck I told Matt to go back in and take a pic of the price tag and Rebecca had already removed and cut the tag off.

We went to Harbor Freight today and bought two items. The cashier, John, was rude and does not have customer service skills. While purchasing our items he asked if we wanted the 2 year protection plan. We said no to the first item.

He asked about the second item and we again said no. He then proceeded to tell us "well if it breaks it is yours and we won't replace it". Between the words and the tone of his voice I would say he doesn't care if he has a job in the future.

If that is how you treat your customers by guilting them into spending additional mo et, I don't need to shop with your company ever again.

bought 4x8 utility trailer from harbor freight at 7800 connector drive florence ky have title,bank stament date i bought and how much i payed for need reciept for with price and sale tax for dmv. to title....... store manger wont help your customer service wanted copy of title and bank statment sent to the them now title department hasent responted since last e mail ..... com

On 4/13/2019 I purchased a reciprocating saw and extended warranty from store 00766. This morning while in use it broke and I took it back and returned it for another( good thing I bought extended warranty on the first one).

I wanted extended warranty on the replacement saw and they refused to sell the extended warranty to me and said Management would no longer allow them to sell extended warranty on any replacement product. If this is the case I guess the quality of your products are very questionable.

I probably will not be purchasing anything else from Harbor freight. If your stuff is so unreliable why sell it in the first place?

I caller 800-444-3353 to talk to someone about parts I wanted order and I was on hold for 202 minutes then I called 800-866-5797 then I was on hold for another 10 minutes and on answer . what kind of a business does that to costumers

We purchased the 10 x 14 greenhouse which took over a month to arrive. The directions are written wrong which makes it difficult to assemble. You sent us a extra #17 piece but not enough #16 pieces. Which is now not allowing us to finish assembling our greenhouse, Please let me know how you intend on fix our problem.

Yesterday me and my wife wen to the store in Newton NJ. I was looking at the utility trailer in the store. I asked a sales girl with blond hair if they have the trailers in stock.. She said no there changing vendors.

I asked if she knows when there getting them in. Her reply was "when we get them" as she was walking away. She didn't seem like she liked her job. That's not very good customer service.

The cashier named natalia cruz is very disrespectful and wanted to sell me stolen products from your store on mesa st in El Paso Texas

terriblile customer service from the call center after I placed an online order still wasn't shipped 5 days after ordering 2 items

Currently at 12 weeks and still waiting for a replacement part that wasn't in the box. Ordered April 26 2019 and Today is August 2 2019. When I call I keep getting told the same response that the order is still active but have not received it from the manufacturer.

Part number 23 Front-right Gable post.

Harbor Freight has not come to ALASKA, Fairbanks or Anchorage are big cities and could support a store, there are a lot of people who would shop there. thanks, Victor

I went in my local store today to buy a coil nailer and a couple of other items. Attempted to pay by check, mind you i have paid by check before and no problem. Your computer system declined my check.

Needless to say, I went straight to home depot and purchased a makita coil nailer and paid by check . No problem!! This was a very embarrassing situation because other customers were in line also. I do not bounce checks!!!

You have lost a customer for life. I will never step foot in your store again.

7/27/2019 I arrived at harbor freight as as I parked my car and proceeded to put on my lipstick I turn to the right and noticed a white Chevy Trailblazer that the female inside was acting suspicious as I continued to watch this female she proceeded to put a meth pipe to her lips and take a lighter and light the bottom of it and inhale and blew out the biggest cloud of meth smoke that would put someone smoking a cigar to shame the female never noticed me and

continue to hit the pipe more than four to five times has my daughter and i walked into harbor freight the first person we approached was the female in the car and I noticed her name tag and it said Jamie on it and as I watched I could see that she was clearly high and none of the managers or other employees said anything about it or…

I shopped online, saw that Harbor Freight had the best deal for a tire I wanted to replace my wheel barrow tire, and went to the local store to buy. When I looked for the item there was an empty bin where it should have been.

I asked the store associate to check inventory and was informed they were out. I asked when they would have it back in stock and was told that they didn't know. 99. I asked the associate if they could match the price with the out-of-stock item to that of the less desirable (my opinion) in-stock item.

I was told no, all they could do was give me 20% off which still made the item 24% more than the item I came to purchase. I went ahead and made the purchase because I had spent so much time in this process already.

I really feel like Harbor Freight did a classic…

Calling your 844-416-9141 return number with no answer after 48min hold time is ridiculous. Spoke to a representative after 36min he took some information (product #) asked me if I had a receipt then put me on hold for another 12 min before I hung up.

As I write this complaint I've been on hold for 24min without anyone answering I'm just listening how great power tool warranties are with Harbor Freight. Harbor Freight treats it's customers like family? I have never been put on hold by family for this amount of time.

Either hire more representatives or make process easier by having us do whatever the next step is online.

i am used to being treated like a bum when i go out in public as im sure you would look down on me if we met .. i get it i know i look like a homeless person .. will never know themselves..

after this i will be contacting an attorney and discussing discremination lawsuit against harbor freight. but first i am advised to inform you of the events that a manager i would assume he was had felt…

This is another time I am trying to send in this complaint. Com. Old complaint # 1563938260. PROBLEM: Temporary storage containers blocking front view of church from the South until you get right at the church and they will act as a dam and back water up on our property in case of a storm like Hurricane Harvey flooding the area.

Your Houston store id located at 1000 Federal Road Houston, Texas 77015. There is two containers ,one long and one short just South of the longer one. Both are located right next to the fence between the church and the shopping center property.

They were placed there after Hurricane Harvey for temporary merchandise. I had complained to the store manager about the visibility from the street and older folks not being able to see until they had pulled out real close…

Temporary storage containers blocking front view of church from the South and will act as a dam if this area floods again like it did in Hurricane Harvey. The Houston store is at 1000 Federal Road Houston, Texas 77015. Our church is North of the Harbor Freight on the street just West of the center.

The containers were placed next to the fence between the church and the back of the store for extra storage after the storm. One long and one short container. I talked to an area manager that was out taking photos one Sunday.

I do not know his name but he talked to the store manager and told me they could remove the long container and replace it with a short one and slide it down the fence so you would not have to be right at the church before you could see it.

He also said in six months they…

Will not be doing business with them again. It's not necessary for them to have my phone number or my name to purchase an item.

No customer service at all the 2 supervisors there at the store both walked away wife I was trying to resolve a problem and refused to do there job and refused to talk to me while I was trying to make a 400 cash purchase they refused to give me a phone number to reach there boss or to file a complaint I guess this is why they still have a job there boss has no clue how they run there store this is totally BS I would lose my job in a minute if I disrespected a customer

These guys are a joke! Will never shop at harbor freight because of their sorry excuse of custom service! It’s been 4 months and still haven’t received my $500 tool box. I hate these guys, never shop there!

I order tools on 7/6/19 and needed the items by 7/17/19 for a project deadline. I expected the items to get here as I ordered them 12 days in advanced. I received confirmation and told I would get email when shipped.

On 7/10/19 I called and spoke to Emanuel who said it was at warehouse and would be shipped 7/10/19 or 7/11/19. I received no emails either days. I called 7/12/19 and spoke to David who said one item was backordered but it was in warehouse.

He said I would get shipment email on 7/12/19 or 7/13/19 the latest. Again I received no email. At this time I was upset because I knew I wasn’t going to get the items I ordered in time. I called 7/14/19 after work and spoke with Delores.

I explained to her my frustration because no one told me about how long this was going to take and…

We went into HF in West Monroe, Louisiana, store 657 to purchase some things. I couldn’t find anyone to help us bc I was asking about a generator and when I did find someone she said she was too busy at the moment to help us,she asked if we could wait bc she was helping someone else.

So, we waited about 15-20 minutes and she never came back to help us. We found her on a different aisle on her phone not helping customers. We were very aggravated by this so we just went to the front to pay for our other items.

There was 1 cashier all alone with a line of about 6 people waiting. She called for help but the same supervisor refused to open another line bc she said she was too busy. We felt bad for the cashier bc she was doing everything she could possibly do to get her line down with no help…

The manager at store number 00759 refused to open a register and rang customers despite a line of over 10 people waiting to check out. The supervisor Liz was doing 2 warranty returns and the line backed up for over 25 minutes.

The manager was requested and a Black female came up named Florence. She refused to open a register and told the lady that requested a manager that another employee would be there in 5 mins. When she was asked why couldnt she open a register, she replied that she was unloading a truck that just came in but if anyone on the floor needed help, she could help them.

The lady further asked her , So the unloading of a truck is more important than customer service? She walked away and said Liz is only backed up because she is doing returns and some will be here to open a…

I entered the store to purchase a connector for my air compressor hose, but was not sure what I needed. I asked Barbara who was walking by for some help and she politely told me that she was unfamiliar with air compressors and would be glad to get me someone who could help me.

A male worker came to help me and I explained to him what I needed and even showed him a picture of the air compressor and the end of the hose. [the hose that I had already purchased from Harbor Freight] He proceeded to tell me that the hose was 3/8 inch and Harbor Freight didn't sell attachments to fit it.

His phone rang, he answered it , walked away and never returned. I purchased the air compressor and the hose from Harbor Freight so could not accept what he had told me. I then called my brother in New York and…

At 7-6-19 3:06:05 cashier Skylar after the transaction was completed rudely and abruptly said excuse me and proceeded to step through my wife and daughter to set down and begin texting where the items i had purchased were I had to reach around her to retrieve my bags without her acknowledging anything I have had some terrible service before BUT THIS was UNBELIEVABLE Nothing anywhere to compare to this if this is the kind of people representing your store you WILL NOT be in business much longer

the employees at store 00160 are smoking outside main entrance and throwing their cig butts on sidewalk when a trash container is 10 feet away!! DISGUSTING PRACTICE!!!!

Over the past year I have purchased three of the 12 volt battery chargers you sell. All three within a few months failed. The last one I bought never worked at all as a brand new device. I returned the last one I purchased, and carried the other two back also, not expecting to get any exchange or returns for the earlier purchased chargers.

In attempting to return my most recent purchase I ask the clerk if he could return all three so whoever was providing the machines with failures in them, may be able to fix the problem so fewer returns may be possible. JOHN the clerk was acquiring an attitude over my suggestion, and didn't listen to my request to return my money, so I signed the receipt thinking he posted the money back on my debit bank card, and I left the store.

I checked my bank…

On July 4, 2019 the harbor freight store in oak grove Oregon was out of the item (500 lb. deluxe steel cargo carrier). They told me to go to the store on 82nd drive which was 5 miles away. I went there and the store was closing.

I was out of luck using my 25% coupon. I clocked the mileage, and it was over 10 miles. I think, at the 1st store, she could have told me the store was closing at 6 o'clock. I was not a happy camper.

Cashier demanded my personal info (phone#, email, etc.) when making purchase with credit card. NOW I GETTING ALL KINDS OF JUNK MAIL AND HARBOR FREIGHT CATALOGS AND FLYERS.

I WANT OFF OF YOUR (and all your affiliates) mailing list.

I value my privacy and do not want to share any information about me on the internet and via mail.

I wrote a detailed message to you Friday and had no reply. When the Fitting cracked it also sucked the oil out of the new vacuum pump which I also purchased from you. It now makes a rattle noise and needs replacement.

I purchase allot of equipment from you with no trouble that is why I am giving you a chance to right this matter. My eyes are still burning since Thursday even with safety glasses on. I am not the litigious type, people that were there are that type think that way.

refund and return shipping label is fine. So please don't be like the store workers. Thank You, Joseph A Maggio

Why do you not offer the American Flag coupon in Minn??

comes over and starts yelling at him, that he was going about it the wrong way. yelling so much To the point I told her not to be yelling,her response was "I always talk like this" needless to say she made the situation worse and unnecessary.

If this is not corrected I will have no other choice but to take my business somewhere else. She has no customer service. And notice she might of been under the influence. Please look into this.

order number 108118725 invoice 5122557 today, 06.21.2019 i received one box of 10 gloves. i ordered 15 boxes of gloves.

where is the order 5 boxes of gloves?

I was dealing with an older woman at the Harbor Freight in Madison, GA. The ladies name was Kendra, and she was the rudest most racist human being I have ever encountered. I asked for help and was simply ignored several times until another associate helped me find what I was looking for.

She became hateful and very demeaning once I returned to check out. This store is great, but this lady shouldn't be working with the public. She's killing the other workers and chasing customers away.

Went last week for a slide hammer was told by a seemly overwhelmed manager lady would be Tuesday go back Tuesday no slide hammer ! looked at the presses like 16 purchase tickets hanging on it . I make my own slide hammer get the axel out .

I go back Thursday to purchase the press grab a purchase ticket go to the register the still seemly still overwhelmed manager tell cashier let me go look? doesn't even comeback tells the cashier on radio they only have a few pieces for that press !

so i ask why the hell you have it on display WITH purchace tickets ? i got i don't know!!! and why pieces did you hock the rest wth? Apperantly the manager their has major traning issues and limited skills on running the store this is the 7th time i got screwed by harbor frieght this year not having anything…