Harbor Freight

,IF YOU HAD TO CALL ME,,YOU HARBOR FREIGHT YOU WOULD HANG UP OR BE VERY MAD,, SO LET FIX THIS, I DID MY PART CALLING PLACING MY ORDER An Item is on Backorder An item(s) from your order is currently out of stock and its delivery date has been delayed.

We are unable to provide an estimated ship date at this time because we do not have a ship date from the factory. Your action is required within 21 days to proceed with this order. ACTION REQUIRED If you still want the item(s) and are willing to wait indefinitely, please call at 1-800-444-3353.

If we do not hear from you and we have not shipped by 07/09/2019, the item(s) will be cancelled and removed from your order. You may also use this toll free number if you wish to cancel this order. /.

, , SO PLEASE FIX I CAN NOT SIT AND WAIT 50…

I bought 4 things yestersday and only got 20% off the cheapest item. so i have to but everything separately if that be the case that's crazy 20% should come off the whole bill not just stop one item I've had issues with you guys over a timing light that took 3 weeks to get here and

I was never going to buy from you guys again and decided to give it another try and back to being really ridiculous so maybe we can take care of this issue otherwise I will return all my items and go somewhere else thank you and have a great day

My wife and I stopped by the Lancaster, Ohio store yesterday. They were not busy. We picked up 2 items and walked up to check out. There was one cashier waiting on a customer. She was starring at her terminal.

This particular check out has a counter on the left and right with the cashier in the middle. The customer being served was in the left lane so we got behind him. The cashier never once looked up to acknowledge our presence and continued to stare at her terminal.

After standing there approximately 5 minutes, another customer walked up to the right lane and asked the cashier a question and she immediately opened up a HF catalog and began leafing thru it. Understand the original customer was still in front of us and hadn't been satisfied.

I don't know if he was purchasing something…

Phone customer service is non- existing. Or you are disconnected. Your star rating should be 0 - 3. You would be a 0 at this point.

Approached me and said it was about time someone told her something that's when I realized it wasn't just me I normally send my workers to go buy tools throw out the week at your location I will not be sending them anymore to your location anymore cashiers name is Dawn customer number 8880163554539 did not get co-worker name in my opinion this not good for business

Approximately 2 to 2 1/2 months ago I purchased an aluminum 2 1/2 ton floor jack from Harbor Freight in Knoxville, Tennessee on Broadway. I used the jack two times and two days ago I was going to jack up my car and it wouldn't lift the vehicle.

I took jack back to store today and since I couldn't find my receipt I asked the lady to look up my phone number. After entering my phone number she said there was no record of purchase. When I purchased the jack I provided my phone number to sales clerk.

She told me there was nothing she could do. 00 for after taxes that I can't use because it is junk. I have purchased several items from Harbor Freight however after this experience I will not be back and I'll tell all my friends about the products…

I am not complaining I am inquiring about a order I placed on line5/21 19 order no.5033778 I recived conformation , a few days later ,but as today I have not seen any part of order. Thank you deb Delbert Henderson

I visited the Hickory, NC store where I purchased several items. I had at the time a free coupon for one of this item. A very bright Led light. the item numbers for this item is as follows. 60566, 63601, 63878, 63991, 67227, 69567.

The store had none on either trip. I was told that they only received one small box. Here to for you have always had the advertised free items. Has something changed in your policy?

The Easllake store offers a free flash light but it is never in stock. Not good business practice

Ordered a 5000 lb winch for my husbands birthday using his account and shortly after received an email that I needed to verify our shipping address and name. I proceeded to call in and wait on hold for 15 mins to do so and was rudely told that they could tell me nothing and had to speak to my husband.

I was the one who placed the order and considering it is for his birthday my husband knows nothing of it. Very irritated with the poor customer service

Placed an order online, it never showed up, I had printed my secure checkout at purchase, I tried many times to call the 800 number just to be on hold for over an hour each time, there are no other numbers listed anywhere on the site, so I called the BBB and filed a complaint, then just by chance I searched "Harbor freight complaint" and turned up a number for the corporate office and this site also, along with other complaint sites dedicated to harbor freight, apparently the company has a few issues more than I thought, will not be ordering from them again, still have not received my order after some time now, but

if I call the original number that's never answered, I can get my money back??? Crap

From the sale catalogue previous to the one I received today. I ordered two 3 ft x 5 ft. AMERICAN FLAGS WITH EMBROIDERED STARS. 49 each with the coupon. I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper. I think you should send me the correct flags and postage to return the flags i received. Thank you!!!

From the sale catalogue previous to the one I received today. I ordered two 3 ft x 5 ft. AMERICAN FLAGS WITH EMBROIDERED STARS. 49 each with the coupon. I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper. I think you should send me the correct flags and postage to return the flags i received. Thank you!!!

Harbor freight wont take me off mailing list

I simply would like to find a replacement security camera (or a compatible replacement) for the Bunker Hill #62368 system. Approximately one year ago I spent over $500 on two kits and have been completely satisfied with the arrangement of four cameras on one monitor, however, I am now needing a replacement camera due to damage caused by squirrels, Very carefully installed and

with three cameras continuing to function well, I am utterly discouraged at the difficulty finding parts to make the system complete again. I am elderly and disabled with no interest at all in technology functions beyond a simple surveillance system with desk monitor.

Please advise of a reputable source for the camera, which was an abruptly discontinued item with no customer service/parts availability provided.

Done my home work and decided to purchase a 12 ton shop press that you advertise on sale in ur flyer, that fit my needs. you advertised on line and in the stop on the floor. so i wasted my time and gas just to see that you do not have one in stock.

refuse to sale me the one on the floor. i feel this is wrong false advertisement. not happy. this sorta practice can, lose a sale, and a customer

Liars and thieves! Ship accessories when the main item is on backorder! RIDICULOUS! Complain, then hit my card for the backordered item.

Still no notice that it's shipped!

Smart ass customer service girl, Anna, who smarts off about "how would I know your order #", when the message on hold states they're looking up your order based on your phone #. When I call her out on it, she puts me on hold (I've already been on hold 15 minutes for her rude self!) she sends me to Lorena Geein who doesn't bother to pick up the phone or call back! SURPRISE!

Worse that anything is the message playing "WE OUR CUSTOMERS LIKE FAMILY & TRY NOT TO LET YOU DOWN!" I laugh...I want a divorce from this pathetic family! You've let me down at every turn! You've STOLEN hundreds of dollars and so far I have NOTHING!…

My wife and I was shopping in a Harbor Freight store in Mattoon Illinois. When we entered the store there was a table with discounted items. There were flip on lights that glue to the wall and look like a wall switch.

99 my wife and I picked up 4 and put them into our cart and continued shopping. 99 for the lights. I brought it to the attention to the clerk. She said she couldn't do anything about it. I told her they were on the table. 99.

My wife saw the manager take the sign off and put the marked up sign on. This was 10:25 in the morning. I asked to speak to the manager the clerk said he went to lunch and cannot do anything without his ok.

This kind of treatment is unacceptable. I shop there often but not anymore. The manager needs to be available to settle things like this, by phone…

00 of your products. I was in the store for about 15 minutes got everything i needed. Went to check out with a personal check had all my info on check including drivers license number date of expiration including my birthday.

I waited almost 20 minutes after i had wrote the check out the guy at the counter called someone to verify my check was OK after he told me he couldn't verify my account. Its not the first time that i had bought supply in the store in Houma Louisiana .

I told him in a nice way to give me back my drivers license and my check left everything in the cart i tried to purchased and walked out and said i will never shop at Harbor Freight again. No!

i didn't talk to the manager at the Houma store yet, but as soon as i finish writing about my compliant i will call.

Been a loyal customer for 15 years or more. Have been on hold for almost 20 minutes to ask a question about my 2 inch gas trash/ water pump. Now the phone just simply disconnected on it's own. Sorry but that is way too long to wait to have a person from your company answer the line. So now i have a pump that does not work and have been unable to get it resolve.

Steve M

Called to check on a order and got the rudess person i ever talk to, this was 4//1/19 around 7.30 to 8.00 oc east coast time, and after saying thank you and have a nice day the bitch hung up on me, very pissed!!!!!

Ernesto 263830 - This is not me! I have had this (or so they said) corrected a number of times. Some one is using my email illegally and your letting them?? Fix it or I will have my Co's attorney do so.

Your co is adding and abiding a criminal STOP it. I will seek monetary compensation for all the time I have logged on this. 908 788 0102 please leave a voicemail on our Co line as to your action.

Chris (Christopher)at 2418 Commercial way Springhill,Fla was borderline rude,first I am a black American I took offense to him thinking I was trying to get over but he helped the elderly white man in front of me with savings,did something in the computer told him he saved him $30 instead of $15. My name is Katie Bryant in your computer under the number 352-600-8395,to email me the number is 352-942-5292 hope to hear from someone in authority soon,what I have to say can't be summed up in 100 words.

I recently purchased your item 61729 3-speed portable blower along with the heating attachment (which took over 2-weeks to receive)! However please be advised that the blower unit would not run as the motor bracket was putting pressure on the squriel type fan! This is not a complaint as I remedied the problem by installing 3-1/8" flat washers on the motor brackets that allowed the fan to operate!

This is just a advisory not a complaint!!!

Thank You Art Long @ [email protected]!!!!

just left this store in Dothan on 431 the worst experience ever a lady in front of us her card was declined so the female behind her had some rude stuff to say than the cashier tasha is her name joined the conversation about this lady even questioning the womans mental stability I would say put a sign in front for a mental check before entering the business since we have to be mentally competent to shop there the worst customer service ever my 11 year old was going off about this the woman they were talking about had a hospital bracelet on even smh wont be returning until theres real customer service AGAIN

I bought a new compressor today. they brought it to the truck and said we could lay it on the side because they weren't sold with oil in the compressor. I went back in and asked if there was oil in the making box and they said no and that I would have to buy some and put it in.

when I go t home and unpacked the box there was oil everywhere. I finished unpacking and used a rag to dry it off. I want to know if I should return it or go ahead and fill it with oil and use it.

The store is an hour away and very inconvenient to return. The employees were great but I am unhappy and apprehensive about the motor and the compressor.

8 volt cordless screwdriver) as a gift (door prize).

Finally opened item yesterday, after a lapse of more than 90 days; charged battery and screwdriver would not operate after several trials. Since I do not have receipt nor do I know how purchased, HF store in Exton, PA (where I have purchased for many years) will not exchange for a new item.

Since being a long time customer of HF, I certainly think I should be entitled to a replacement inexpensive screwdriver. My name should be on file with HF as to my many past purchases

I purchased an infrared thermometer 3 days ago at the harbor freight in Tifton Ga. I attempted to use a coupon to purchase it at the coupon price.. It was scanned but I realized when I got home I was charged full price $26.

+ instead of $19 +. I attributed this to simple error and was willing to accept.

However, when I opened it this am to use it, the device would not power up after attempting to use three different new batteries. I really desperately needed this tool so I attempted to return it. I live in Lenox Ga which is approximately 15 miles from your Tifton store.

Upon arrival, a very friendly employee stated I could exchange the item at the cash register and it would be appropriate to get a new one off the shelf. I believe employee was at a lower managerial level. I also wanted…

Tried to buy a 20 ton press... did not have one for over 5 months... called every week. happened to be in store.. and seen one in the back!!! bought it. however even though I have been holding a coupon all this time it expired... I had to pay full price. Trying to buy a wood lathe... same thing for the last 2 months!!! love Harbor Freight but constantly being told we cant order anything... if you want it you have to pay for shipping or we cant control what corporate ships out or even when they ship... well I am frustrated now.

If your advertising a product... or have a sale on a product... how about you actually have or stock the product???

If there is something can be done please write [email protected] Thanks Scott

PS your website has a few errors where links actually takes you to…

This company offers great toolboxes at a very reasonable price. I have purchased many from them, both upper and lower cabinets.

They also sell an end locker which hangs from the lower cabinet. Again, fairly well made and roomy.

The problem is the lock assembly. Its cheap and can break. The owner manual shows the assembly in the illustrated parts list and states to call HF to get parts. Good luck.

On their latest end lockers, they offer NO locks. So if you lose a key or break the lock, you are on your own. Customer Service say there are no parts available and may not be any until 6 months from now.

I have repeatedly communicated via email to HQ, and to the local store manager. Following up with them, they ignore emails and calls.

This company does $2 billion in annual revenue. It seems…

I bought a 10 inch sliding compound saw with laser guide system. I was working with the saw and the Miter Lock broke. I called the 800# in the manual and they said they do not have that part. com.

I went on both sites and they do not have a part at all. I then went and sent a complaint and they said they would get back with me in two days. I have not heard anything. This afternoon I call 888-866-5797 and the lady said they do not carry that part.

I then asked to speak to the Supervisor and he got on the phone and said we do not have the part. Asked him what am I suppose to do with the saw. He said it is your saw do what you want to do with it.

He was not what I call a…

I went to harbor freight in somerset Kentucky I live in corbin Kentucky about a hour away we got two swivel head lamps free with any purchase now you may say they were free but you did have to make a purchase to get them I got home and the stupied things won't even come apart to put the batteries in the one that supposed to come apart to put batteries in is molded on and

won't come off I think they may have known this because they we're up front in a box but they didn't say anything when I ask if they had anymore they just said they we're in the box and pointed I go over there all the time i've got a building of tools from harbor freight ladders saws grinders this very dis hearting is this gonna be my kind of experience now that a shame 606-523-9404 home number

I went to the Harbor Freight store today in Dover Delaware to purchase something I needed like I have done several times before and I took out my gift card that I get every year at Christmas and the girl at the register says you cant use the gift card because of the fires in California, I looked at her like she was crazy we are all the way to the other side, So

when I do get to finish using this gift card I' m pretty sure I wont go back to HARBOR FREIGHT !!!!!! And I didn't purchase what I went in there for, I went to ACE HARDWARE and bought what I needed.

Just stopped at the North Ft Meyers, FL Store on HWY 41 at 5:30 pm! Went to the Check our line. They had 2 Lines open, no Customers!

First Cashier completely ignored me so I walked over to other Line where 3 Employees were engaged in a chatting session! Female Cashier said it would be a few minutes, so I just laid down the $300 in Merchandize and went down the Street to Northern Tools!

I see why your a Company has such a low Rating! Evidently it’s deserved! Tell you the a Truth, I’m not sure why I waste my Time complaining!

I have received harbor freight catalogs every month for several years . But the last two months i have not received a Harbor Freight tool catalog . I have been and still are a Track Club Member . I have purchased many , many items large and small from Harbor Freight over the years and still do .

I believe that if my business to Harbor Freight is not justified to receive a tool catalog any more and to start receiving a coupon book then i guess maybe i should take my business else where . Thank You and please help with the catalog problem .

I love your stores but like to pick out what i need before i go to your stores in different places and states ..

000 at your tool store in Michigan. Love the tools love the servce. Over the last 6 months your prices and your product line have went crazy. Your medium quality tools were more than fair priced now your new line products are at the prices of the real guys.

You put sears out of bussiness and now you think you own the world but the world is a very large place.!!!

Called 3 times to return a sprayer on the 844-416-9141 line. On hold for 30 minutes first call and then 10 on second-third call waited for 15 min and then they disconnected (I had excellent cell phone coverage). she said EPA bla bla bla.

Spent $15 in gas and hour of life needs to be compensated but won't. Now I understand why many of my friends don't like shopping there. Bad taste and will spend my money elsewhere next time.

I had bought Electric Chicago 4-1/2" Angle Grinder last 3 months ago. it used at home only. There has something wrong inside of motor that bad shake when runs grinding. then I drove far as more than one hour to habor frighter store and told sale woman about happened to Grind tool.

she said it is too late to return tool back as one week late. unable to do willing return tool back and refund.

also do have a reciept with me. what shame to Store who won't accept late as one week. Other store like Walmart, Lowes, other stores do accept return as little late of date.

Purchased your large sand blast cabinet light didnt work contacted mtpleasant mi store where i purchased it to get replacement told me they would only exchange entire unit I spent almost a whole day assembling this unit and they refuse to exchange just the bulb

The clerk told me that if I wanted to return the item I had to call 844-416-9141. When I opened the box, I saw that the item did not meet my needs. When I called the 800 number, I was told that the item was not returnable and that I could only get a store credit.

I don't want a store credit. I want a refund. Had I known at the time of purchase that the item was not returnable I would not have purchased it. The first I learned about the item not being returnable was when I called the 800 number.

I understand that you may be complying with the law, but you have both a moral and legal obligation to tell me that the item is not returnable at the time of purchase. When you refund my money, this issue will be closed.

Otherwise, I have no choice but to pursue the matter in whatever way I can.

Sioux City Iowa Harbor freight store: I called complaint in about Manager 7/22/18 she would not help and informed me several times the store did not carry wheels. (That is what I was getting) My son hearing this returned to the store and got the wheel and said something to the clerk I just wanted to pass this information for such poor service from a manager. I think another clerk was going to try to help but the manager was visiting with 2 clerks and I guess didn't want to be bothered by customers.

in Rockingham NC. He said,I,ll do it this time. That's not how you talk to people. Something needs to be done.. 704-640-1548 I made the return a couple weeks ago. I will be speaking to the person whom Talked to me, like that,

To Whom It may concern. (Eric L. Smidt, CEO)

I am a valued customer, and was at Harbor Freight (Rocklin Store) over this last weekend with my daughter to get a price adjustment on and item that she had a sales paper for.

The person at the front counter, wearing tattoos but no name tag told my daughter that the policy for adjustments was 30 days and returns were 90 days. He pointed out on the receipt we were past the 30 day mark. So at that point we started to leave the store and my daughter showed me her receipt and add. I said to my daughter, go back in and see if we can bring back the item and get a return, since we were still within the 90 return window.

So as my daughter was standing in line waiting to deal with the "RUDE" guy at the counter with no nametag, she asked another…

I have bought a lot of tools.from harbor freight in auburn maine,,bought an 1/2 earthquate impact gun,used it maybe five times,850 pounds I think,,well wont work when u switch,to forward and revirse,,very un happy,going to take it to the dump..sure did not get my moneys worth,,maybe six months,, why me,,just had to tell someone,,tom webster

I have been buying from H/F since 1980 when there was only one store in CA also have been having my maintenance dept. put together an order every month and i would call it in. I am currently retired and my entire shop is H/F tools from hand tools up through metal working tools.

I am also a member of your ITC. I currently reside in Shawnee OK where a new store has opened. Yesterday i purchased an ATV/ mower lift, today i get a coupon where it is $15 less. I called the store to inquire about a refund and was told to just bring it back.

Gary, the store supervisor made no mention of just bringing in the receipt and coupon code which i found out i could do after calling talking to Karen in your sales. I am well over 75 and was so pissed i picked that thing up and put it in my truck myself and…

to start with i travaled 60 miles to go to youre ridgecrest ca. store where i purchased a 10 in. the manager of that store did not have time for my questions about why i had to bye another warranty or anything else i needed i have drove a total of 240 miles to return the saw so

how i see it i should have just bought a dewalt and not had any of these problems but i do like youre tools ive bought 5 differant pneumatic tools from you and had no problem with service or items im here to tell you im a loyal costumer have been one for a while i fill some kind of compensation is in order for gas time and

everything that goes with it. ps 4 saws where got with same model #, 3 differant styals of saw where got, dont know if that means anything but there it is my complant in short .

I live in Canada... I often got to Harbour Freight in Plattsburgh, NY.

I bought the Bauer grinder and the small battery. I had to return the battery because it only lasted 10 min. (that meant a long trip to Plattsburgh) Then I thought to buy the bigger 3.0 amp batteries to avoid this problem... I bought 2.

1 is working well... the other, I used once and now it does not work anymore even though the lights say it's fully charged.

I am not about to make another unscheduled trip to New York from Montreal to replace yet another battery.

This is a very unpleasant situation, what happens now?

I was in harbor freight in Bellingham,WA on 6/11/18 trying to talk to an employee named Delaney, and she was very rude. As I went to ask her a question she put her finger in my face and said you can just wait I am trying to stock the shelves.

I said ok well their is no reason to get upset, I have no problem waiting but the way she handled it was very unprofessional. This is not the first time I have seen her act like this and I really don't understand why she is employed at harbor freight.

99 EACH,THEN SOME RUDE ASS WANNA BE JERK OF ASST. MGR. SORRY ASS PEOPLE IN THAT STORE AND WOULD NEVER GO BACK TO THEY GET SOMEONE IN THERE WHO HAS COMMON SENSE,& SOMEKIND OF PROFESSINAL BACK GROUND WITH BRAINS.

My name is Samuel Cuellar, I'm a customer who was treated horribly at one of store's located at 4601 west Cermak Road Cicero, Illinois 60804, Store # 00820 on March 31, 2018, at approximately 2:15 pm. I was at this store to purchase a service cart that I have seen on the Harbor Freight website.

When I entered the store I was unable to receive any assistance in locating this item. I finally located the service cart of my desire and proceeded to the cashier where I presented a 25 percent off item discount coupon.

The cashier scanned the coupon and said it's not registering. I told the cashier to please manually input the coupon numbers and the cashier complied. Then the cashier said again it's not registering and just stared at me like there's nothing that could be done.

When I told the…