Harbor Freight

If you don't have something in stock then you don't need to have the papers out saying you want to get something I went over to a harbor freight to get a engine stand and it had like a whole handful of papers in the slot get up to the register and it said don't have none available so they said they check the other store they didn't have none either these were the stores in Lubbock Texas I think y'all ought to ship between one to my house

Queensbury, NY location. Went in for a second interview with Ryan and he was rude because I showed up on break from my other job. Was a little sweaty due to working outside. Called me "scummy" for not being prepared. Seems like a winner.

I worked for harbor freight & was a good worker & seen myself working there long term but when it was time for me to roll over they didn't hiring me on because of my driver record & it's very confusing because my job was in a truck unloading it not nothing dealing with driving so I've waited & it's been a lil over a year now & they won't rehire me but they have people that's quit & rehired them back the have people out there with felonies they have people that's on probation out there but

won't give me another chance because of my driving record it's just seem strange & confusing because I thought I was a good worker & my supervisor fought for me & it still didn't help they told me it was corporate so I'm making this complaint because it is not fair when u work at a place & see yourself…

Your fasten pro rivet gun is a piece of junk. Used it 2 times and its broke!

I made an online order and was attended by a Miss Gina. I would like to say that she has managed to make my day absolutely horrendous.

Her tons was off. Snarky comments and she was sulking to serve me. I love harbour freight don’t mind me. Employees like her are a shame and besmirch the company name.

Do observe her closely. Thank you and good day.

Order a $500 tool box and $6 shelf liners. Got the $6 shelf liners delivered and now it says my order is complete? Whaat? where is my $500 tool box??? Customer service is completely useless and so is the website and after waiting hours on hold only to be told they can do nothing to help you and will not find out what the issues are and

call you back they tell me to call back later as computers are down? Ok then all the customer service lines crash 3 hours later?? On hold for over hour only to be hung up on. Some one needs to be fired in this so called company!!!

WTF is wrong with this company? Order #:111780072

Store #528 Washington, UT

As a former employee of Harbor Freight. I truly have a love for this company and those who support as well. but some employees have made me not want to shop there .i was terminated from harbor freight for a misunderstanding and basically threatened into admitting something i didnt do. cause they were gonna call the cops they had no physical proof of anything . they just needed someone to blame it on. well it is what it is. nothing i can do now. but after that i still enjoy shopping there i spend alot of money there. i have every reciept and theres alot i can assure u of that. well the manager by the name of Bowman Leparto or something like that. he now has this hatred for me and makes me uncomfortable when i shop. he says rude comments and curses in front of…

The store in Sikeston Missouri is being very irresponsible. I called 4 times in a row after the first call picked up and hung up on me. If you want people satisfied get some decent management there or reprimand them.

Please do something about the foolishness at this store. Thank you.

My dog got locked in the car and the locksmith came out with your piece of shit Bauer Drill and couldn't even drill out the lock on my car . the drill bit was spinning in the chuck locksmith kept tightening chuck and drill bit kept spinning.

It was supposed to have a 9 HR work life on piece of shit battery drill was dead after 15 min along with my dog . 00 for this Piece of Shit and in Salt Lake City Utah your management is as worthless as your piece of shit drill. RIP Challie

I am an avid buyer of Harbor Freight, and decided to take out a credit card. I received my credit card this week, I went to Harbor Freight at 2441 boston road in bronx, ny. and made purchases and it would not take the new credit card in three separate machines they had.

So the card was not working, they gave me a slip with and a temp acct at the store after an hour there. I am 80 years old and strong. So I had my daughter call and the customer service rep fake name Alex gave me a hard time, I wind up calling again and Alex picked up again.

I was so upset, a big runaround. I call again got stacy to either issue another card or close the account. I should not had gone through something as simple to get resolved. After putting me on hold, to finally get another card issued.

Sounds…

Bought a titanium 45 amp plasma cutter and when I got home there was no wand /torch. If I could, please send a replacement torch wand. Thank you for your time and efforts in rectifying this temporary inconvenience.

Jeremy Petko 1164 Woodrow lane Medford, Oregon 97504

There is someone using my name and my account. This has happened before and I thought the issue was resolved but it has not been. Please investigate and resolve this issue for me please. I love shopping at the Quincy illinois store.

I'm also in the inside track club. Thanks for listening. Let me know that you have resolved this issue as soon as possible.

I purchased a new heat knife and didn't test it right after getting it. When I did go to use it for the first time, it was DEAD and would not heat up at all. The brand new heat knife was taken back to the store. They refused to replace it because it was greater than 90 days. They were willing to replace it if I bought a service plan. The shinny new broken knife went home with me after the manager of the store refused to replace it. Defective products are apparently okay to sell there.

I wrote customer service at Harbor Freight and told them I planned NEVER to buy another Harbor Freight Product unless they did something on this. They wanted a receipt which I did not have. Guess it's my fault I bought a broken product from Harbor Freight and didn't test it when I got home. I made the…

Went to Irondequoit store 00149 today (6/12/2021) and bought two battery power tools. Ticket 01406135. The Lithium-ion Trimmer was on sales for $75 on the close out table. The cashier explained it was tested and is good with a 30 days guarantee.

So I purchased it along a battery power chainsaw, battery & charger. 99 instead of $75 marked on the tag. The cashier called the supervisor to help me to resolve the overcharge. After back and forth for 10 minutes, he couldn't figure out why I was charged more.

He said he has to go to the back to talk to the manager to see how to give me the money back. I stood and waited for 15-20 minutes and saw no sign of the supervisor/manager coming back. I then asked the cashier how much longer do I have to wait.

He radio the back and then told me that the…

Hello my complaint is that your manager at your lacey,wa, location failed to get my money back on a 790 dollar purchase that didnt go through cus my card said i was over my limit for that day . my bank at the time had called that manager, i spike to him in person gave him bank info , and he never did anything, i didnt know your company needed to steal from people, and

thus really pisses me off, i dudnt really feel like taking u to small claims court, so i would…

Unprofessional went to buy a air compressor that was on sale at a new store stood in line 15 minutes got to counter cashier said I ring you up when we get it up here . 20 more minutes later I asked how much longer she said I don’t know only 2 of us working and both are ringing up people.

I said forget it she said ok . Unbelievable that a multi million dollar company would have a holiday sale with 2 people working and a cashier that just said ok like she didn’t care this happen in sayre pa very discussed with attitudes and

service from people at harbor freight no way to run a business harbor freight

I ordered a toolbox February 18th and have not seen it yet. If I new it would take 3 months to get it I would not have ordered it.

I am a long time buyer at your store and today I went to harbor freight in Doylestown PA first time and the Manager tried to make me wear a mask And he made me feel very uncomfortable I do not have to explain to him why I cannot wear a mask And he has no right to tell me to put it on Pleas advise him of the law .I never had a problem in any other store Please let me know you are taking this seriously because I will be back to make sue he compliance

Returned unopened backpack sprayer within 30 days payed $30 with credit card . When I took it back they would only give me $ 20 and then put it on a gift card . very very disappointed . ....

Defective dvr i spent 60 dollars to get it trouble shooted now more in gas horrible store shoul get something for my inconvenience

I'm very disappointed with the Racine Wi. Store. The website has a 12" Chicago miter saw advertised at $147 and listed in stock only at the Racine location. I took a half day off to make the 2 hour round trip only to discover they are NOT in stock.

When I asked a clerk why all she said was I don't know. I asked to speak with a Manager and found out it was the Woman at the cash register whom was very busy. When I was finally able to inquire with her all she said was she doesn't control the internet.

This practice is known as Bait and Switch. A retailer advertises a bargain priced to get customers in the store and when they discover the item promised is no longer available they will hopefully buy the more expensive item. I will be contacting the Better Business Bureau but would like to…

They get a 3 only because it shipped quickly, ordered a tool cabinet, when it showed up it was the wrong color and there was a dent in the side of it! For charging almost $100 for shipping you would think they take better care, when I called customer service the lady kindly issued me a refund of the shipping due to they sent the wrong color and the dent, after a week I still did not receive refund.

Called back and the lady today had absolutely no knowledge of the refund being issued and tried to tell me they couldn’t do it! After 10 minutes of arguing sick and forth and me asking to speak to her supervisor she finally agreed to issue one!

Now I have to wait another week to see if they actually did! Beware for anyone that has an issue that needs corrected! Will not order online anymore,…

No manager came to here my complaint I was at the register for over 30 minutes TRACIE never came to see what was wrong I purchased a wireless remote for a wrench it was the wrong one I had my receipt and they offered me a gift card I wont my cash back I only had it over night never been opened

When making a purchase at the lee davis store a large purchase, l was told that every online coupons l tried was no good and no attempt was made to help me but to make me look like a fool in front of a large crowd of customers.l will never chop at HARBOR FREIGHT again.l would like a apology letter.or l can take this futher.

I own two (2) Greenwood, two (2) gallon sprayers (ITEM number 95690 63145) purchased from Harbor Freight and both are very good products. I managed to brake the handle on one and on 03-25-21 (Thursday) called Harbor Freight at (888)-866-5797 (at 1500 hours) in an attempt to obtain a replacement.

After being on hold and not advancing on the holding line I disconnected and called (800)-444-3353 to continue my attempt to purchase a replacement handle. I finally got thru to A VERY HELPFUL, COURTESS individual who after I provided him with the Harbor Freight ITEM and PART numbers advised me that one could NOT purchase the handle only but had to purchase the entire sprayer.

99 and he further checked and confirmed that it would be on sale thru the weekend. I thanked him profusely and completed…

Terrible come customer service the female's especially at the local store on rude and don't give a squat a ridiculous policy where you pay for something upfront that they don't have and it takes for 5 months or more to get it after you've already paid for it do not go there and prepay for anyting it's yes bulshit

They told me they only hire Hispanic workers.

This is blatant racism.

Too bad I can’t put 0 stars because that is what I would give it. I’ve had multiple bad experiences and I’ve finally just gave up on trying to like this store. The employee and the manager at the Lakewood Washington location are unprofessional and rude.

One employee actually said over his radio earpiece to other sales associates (right in front of me like I couldn’t hear him) “she doesn’t even have enough to pay” because I left my wallet in the car on accident. Then the manger wanted to tell me and my boyfriend that “we NEEDED to do our shopping earlier because he had to go to the back to grab two workbenches.

We were in line the first time they called for customers to do so. When we went to the counter I put the ticket on the counter along with my other items and told them I wanted 2.…

I have frequently gone to Harbor Freight Co in Torrance on Artesia blvd. I was turned away 15 minutes before store closing and told the man blocking the door that I needed a box of nitrile gloves. Wouldn't take more than 5 minutes and he refused to allow me to come in.

None of the personnel working at that store know anything about the sale items, coupons, etc. 99, and showed the coupon to the supposed mgr. He said it needed to be a printed coupon and wouldn't sell it to me WITHOUT THE COUPON.

I told him it is shown online and to look, using a computer. He said he didn't have to and was very rude. I asked for a rain check on the item.

First the cashier said "we don't give those" and then another cashier corrected him. He wrote out a rain check for the item and dated it March, 2020,…

Returning items that wouldn’t work . Return customer service was rude and non helpful

Seems that if I can not pull up a coupon on my phone, I don't get the sale price..Clerk acknowledges item is on sale.I know it's on sale.BUT, If I can't prove it via cell phone. S.O.L. I'm afraid that is just not working for me..AND,It can't be just me..

The woman told me I need to pull my mask up , I suggest you inform her of what the governor suggested,which is if you have a medical condition you don't need a mask . I shouldn't have to explain to anyone and I should not have to comply to give you my money .

Next time I'll give my money to someone else who knows the rules . I am sure you will address this matter thanks ...

The Store Manager of that store is an arrogant little Man , his name is Randy doesn’t make eye contact, extremely rude walked away from me when I was asking questions! Will never shop there again! I will pass along the info on social media!

And then over heard him tell another employee that the customers are trashy that shop at the Harbor Freight! Good Management skills “Not”

I would give Harbor Freight a 0/5 because the service at your Lafayette Louisiana location is horrible. My husband went to harbor freight twice to look for a generator. The first time he went he was told to come back two days later because the truck would be in.

He went back today and asked if they had said generator is stock. The employee ignored his first 3 request as he said "sir" 3 TIMES.

Finally he answered and my husband ask if they had any in the back and the employee said he would go look. Once he walked off another customer asked another employee if they had said generator so that employee went look.

The employee that my husband spoke to NEVER came back to tell my husband if they had the generator or not. He received his answer from the other employee. I don't know if your…

I'm a 60yr old man with stage 4 advanced metastatic prostate cancer. Me an my wife went in to buy a few items. Went to where the circular saws was an the 1 I was wanting wasn't on shelf. Had to walk all the way across store where 2 employs were just taking doing nothing.

Could I get any help NO. In the moment of being angry talking to my wife about them. A man came from back of store an got in line at cashiers. He turned an smarter off at me saying there's 2 people with name tags right there an you need to shut up.

All the workers heard him an didn't do a ---- thing about it. All I can say is harbor freight is lucky if I don't take them to court over it. Uncalled for an as rude as you can get.

I made an order on the 17th of last month. The website said a 7 to 14 day shipment date was expected. It has now been well over a month I still do not have the bulk of my order.

Although a few things did show up. I cannot get in contact with customer service as the customer service department has been shut down. I've tried to do so through phone and through email. Two weeks ago I did talk to a customer service agent before they shut down the office and he guaranteed me that my order, my entire order, would be coming from South Carolina the following week.

A few things did show up but the more important and bigger price items did not. So now I'm in need of those tools and don't have them several weeks after the advertised shipping delay and there's no way for me to find out what is going…

I was at the Harbor Freight store in Santa Clarita and purchased like 10 things when my cashier was just a nasty bitch! She started off dumping my items out of the basket then threw the basket like 6 feet to her left.

She had the worst attitude I’ve ever witnessed any employee had! I’m here spending money and this bitch treats me like shit . Her tone was nasty she acted like she was doing me a huge favor and I was taking her pay check.

I will never come back here again and I will tell everyone I know not to do business with this place who thinks they can treat customers this horrible !

Bought a 10 x 12 green house. 20 plus hours into the build found out one of the parts was wrong. Called the number on the box an found to be harbor freight customer service. Advised after 30 plus minutes of no idea of what to do they would call us back following day after 12 and talking with a manager.

Next day after 1oclock called the number back no one had a clue as previous call. Still customer service had no idea of what to do. Over an hour later and only option being told to just take it back to the store.

Impossible but they could not understand the 20 hours already to erect it not counting $300 for stone and leveling that took over 10 hours. Final answer was they were sorry but I should have filled out the form on line.

Next day after calling in an finally having results got the…

How many times do I have to fill this complaint out? Sam is very rude to me every time I go in there. She won’t even let me talk to the manager. She tells me he’s busy! I won’t go back there!!!!

Went to your Casper store this week and found that your cashier Sam was more interested in visiting than helping customer. She didn't seem the least bit concerned that she had customers waiting . I now know more about her kids than I care to know.

When it was my turn to check out i told her she needed to visit on her time, not while waiting on customers she gave me a dirty look and was not very pleasant. She needs to find a job she can do that allows poor customer service.

My invoice is #3674192. I am not going to go through all my trials with this purchase... just the highlights. I purchased a trailer online early last year. The item was shipped on February 7, 2019. I received it on February 25th. The axle was missing.

I requested the part and was told I'd get it in 8 to 12 weeks. That's the first sign of a problem. that's 7 months later.

However, I never got a certificate of origin for the trailer, therefore, I cannot register it in the state of PA. Requested said certificate on November 5th 2019. Never got it. I am still waiting for it today on March 5 2019.

That is 14 months after I purchased the trailer. with no satisfaction. but I do not have it. Forgive me if I think I have been run around. Is there ANY WAY that Harbor Freight actually believes a…

Not to helpful. I don't think these people in this store seem to care. They seem more equipt. henry heinsman

i am complaining because I have purchased the 5 drawer mechanics tool box 2 weeks ago when you had it on sale but did not have the black in stock.The lady told me I can go ahead and purchase the item and they would call me when it came in but I have not received a call yet and I have even been there twice and they said the truck will be here Thursday,I have still not received a call!

5 Pittsburg jack: Originally I bought a 3 ton floor jack which it lasted very little time. It stopped lifting. 5 Pittsburg one that only worked occasionally. On 10-19-19 my son call me that he had a flat and the jack was not working.

I went over to help but to my surprise it was happening again. Today 10-20-19 I took it back to the Harbor Freight of Bay Shore, New York. The manager a young fellow told me that the jack not lifting was my fault because I was supposed to refill the jack with some oil gear or liquid at least a couple of times a year.

I bought a jack and no where it said that I was to do that. If I was to refill oil like a car is not going to work for me. You see I have a quadruple bypass with 2 stents and the jack was to make it easier for me to venture out and change a tire…

Every time I go in the Rome ga store they act like I'm there to steal something .even though I spend alot of money . I don't know her name but it's the only blonde women maybe manager but if I have to take my business elsewhere Than you

Every time I go in the Rome ga store they act like I'm there to steal something .even though I spend alot of money . I don't know her name but it's the only blonde women maybe manager but if I have to take my business elsewhere Than you

Every time I go in the Rome ga store they act like I'm there to steal something .even though I spend alot of money . I don't know her name but it's the only blonde women maybe manager but if I have to take my business elsewhere Than you

The. Red Bluff store need serous training with customer service the elderly gentleman that works at a store is very disrespectful to customers also the management very one-sided and don't listen to what is going on this door needs to be reviewed people are going to stop shopping there and

just go ahead and try for wedding guests for the respect. Of the employees I've spent thousands of dollars at this store in Red Bluff I can also show receipts don't appreciate being treated by them the way they have treated me please please deal with the staff at the Red Bluff store maybe New Management needed

Was told to come pick a concrete mixer up, drove there and they had none.i was then told the vestal store had one so I drove 30miles and they don’t have one. Thanks for wasting two hours of my time and 25$ in gas

I brought a water pump and the 2 year warranty and the pump broke about 3 months ago and i cant get your company to exchange it or fix it. I have been calling the 800 number that the store in monroeville pa gave me and after 4 hours on hold the phone disconnects. If this is how you treat your customers that buy your tools and warranty then i will never shop there again