Harbor Freight

Liars and thieves!

Ship accessories when the main item is on backorder!

RIDICULOUS!

Complain, then hit my card for the backordered item.

Still no notice that it's shipped!

Smart ass customer service girl, Anna, who smarts off about "how would I know your order #", when the message on hold states they're looking up your order based on your phone #.

When I call her out on it, she puts me on hold (I've already been on hold 15 minutes for her rude self!) she sends me to Lorena Geein who doesn't bother to pick up the phone or call back!

SURPRISE!

Worse that anything is the message playing "WE OUR CUSTOMERS LIKE FAMILY & TRY NOT TO LET YOU DOWN!" I laugh...

I want a divorce from this pathetic family!

You've let me down at every turn!

You've STOLEN hundreds of dollars and so far I have…

My wife and I was shopping in a Harbor Freight store in Mattoon Illinois.

When we entered the store there was a table with discounted items.

There were flip on lights that glue to the wall and look like a wall switch.

They were marked $2.

99 my wife and I picked up 4 and put them into our cart and continued shopping.

When I got to the check out the receipt showed $4.

99 for the lights.

I brought it to the attention to the clerk.

She said she couldn't do anything about it.

I told her they were on the table.

When we looked they were marked up to $4.

99.

My wife saw the manager take the sign off and put the marked up sign on.

This was 10:25 in the morning.

I asked to speak to the manager the clerk said he went to lunch and cannot do anything without his ok.

This kind of…

i tried to purchase about $240.

00 of your products.

I was in the store for about 15 minutes got everything i needed.

Went to check out with a personal check had all my info on check including drivers license number date of expiration including my birthday.

I waited almost 20 minutes after i had wrote the check out the guy at the counter called someone to verify my check was OK after he told me he couldn't verify my account.

Its not the first time that i had bought supply in the store in Houma Louisiana .

I told him in a nice way to give me back my drivers license and my check left everything in the cart i tried to purchased and walked out and said i will never shop at Harbor Freight again.

It like the guy didn't know what he was doing..

No! i didn't talk to the manager at the…

Been a loyal customer for 15 years or more.

Have been on hold for almost 20 minutes to ask a question about my 2 inch gas trash/ water pump.

Now the phone just simply disconnected on it's own.

Sorry but that is way too long to wait to have a person from your company answer the line.

So now i have a pump that does not work and have been unable to get it resolve.

Steve M

Called to check on a order and got the rudess person i ever talk to, this was 4//1/19 around 7.

30 to 8.

00 oc east coast time, and after saying thank you and have a nice day the bitch hung up on me, very pissed!!!!!

Ernesto 263830 - This is not me!

I have had this (or so they said) corrected a number of times.

Some one is using my email illegally and your letting them??

Fix it or I will have my Co's attorney do so.

Your co is adding and abiding a criminal STOP it.

I will seek monetary compensation for all the time I have logged on this.

908 788 0102 please leave a voicemail on our Co line as to your action.

Chris (Christopher)at 2418 Commercial way Springhill,Fla was borderline rude,first I am a black American I took offense to him thinking I was trying to get over but he helped the elderly white man in front of me with savings,did something in the computer told him he saved him $30 instead of $15.

I saw all the complains on line I take action,this is my first contact about this situation.

My name is Katie Bryant in your computer under the number 352-600-8395,to email me the number is 352-942-5292 hope to hear from someone in authority soon,what I have to say can't be summed up in 100 words.

I recently purchased your item 61729 3-speed portable blower along with the heating attachment (which took over 2-weeks to receive)!

However please be advised that the blower unit would not run as the motor bracket was putting pressure on the squriel type fan!

This is not a complaint as I remedied the problem by installing 3-1/8" flat washers on the motor brackets that allowed the fan to operate!

This is just a advisory not a complaint!!!

Thank You Art Long @ along642@hotmail.com!!!!

just left this store in Dothan on 431 the worst experience ever a lady in front of us her card was declined so the female behind her had some rude stuff to say than the cashier tasha is her name joined the conversation about this lady even questioning the womans mental stability I would say put a sign in front for a mental check before entering the business since we have to be mentally competent to shop there the worst customer service ever my 11 year old was going off about this the woman they were talking about had a hospital bracelet on even smh wont be returning until theres real customer service AGAIN

I bought a new compressor today. they brought it to the truck and said we could lay it on the side because they weren't sold with oil in the compressor.

I went back in and asked if there was oil in the making box and they said no and that I would have to buy some and put it in. when I go t home and unpacked the box there was oil everywhere.

I finished unpacking and used a rag to dry it off.

I want to know if I should return it or go ahead and fill it with oil and use it.

The store is an hour away and very inconvenient to return.

The employees were great but I am unhappy and apprehensive about the motor and the compressor.

Received item 68394 (4.

8 volt cordless screwdriver) as a gift (door prize).

Finally opened item yesterday, after a lapse of more than 90 days; charged battery and screwdriver would not operate after several trials.

Since I do not have receipt nor do I know how purchased, HF store in Exton, PA (where I have purchased for many years) will not exchange for a new item.

Since being a long time customer of HF, I certainly think I should be entitled to a replacement inexpensive screwdriver.

My name should be on file with HF as to my many past purchases

I purchased an infrared thermometer 3 days ago at the harbor freight in Tifton Ga.

I attempted to use a coupon to purchase it at the coupon price..

It was scanned but I realized when I got home I was charged full price $26. + instead of $19 +.

I attributed this to simple error and was willing to accept.

However, when I opened it this am to use it, the device would not power up after attempting to use three different new batteries.

I really desperately needed this tool so I attempted to return it.

I live in Lenox Ga which is approximately 15 miles from your Tifton store.

Upon arrival, a very friendly employee stated I could exchange the item at the cash register and it would be appropriate to get a new one off the shelf.

I believe employee was at a lower managerial level.

I also…

Tried to buy a 20 ton press... did not have one for over 5 months... called every week. happened to be in store.. and seen one in the back!!! bought it. however even though I have been holding a coupon all this time it expired...

I had to pay full price.

Trying to buy a wood lathe... same thing for the last 2 months!!! love Harbor Freight but constantly being told we cant order anything... if you want it you have to pay for shipping or we cant control what corporate ships out or even when they ship... well I am frustrated now.

If your advertising a product... or have a sale on a product... how about you actually have or stock the product???

If there is something can be done please write vs@samsrental.com Thanks Scott

PS your website has a few errors where links actually takes you to…

This company offers great toolboxes at a very reasonable price.

I have purchased many from them, both upper and lower cabinets.

They also sell an end locker which hangs from the lower cabinet.

Again, fairly well made and roomy.

The problem is the lock assembly.

Its cheap and can break.

The owner manual shows the assembly in the illustrated parts list and states to call HF to get parts.

Good luck.

On their latest end lockers, they offer NO locks.

So if you lose a key or break the lock, you are on your own.

Customer Service say there are no parts available and may not be any until 6 months from now.

I have repeatedly communicated via email to HQ, and to the local store manager.

Following up with them, they ignore emails and calls.

This company does $2 billion in annual revenue.…

I bought a 10 inch sliding compound saw with laser guide system.

I was working with the saw and the Miter Lock broke.

I called the 800# in the manual and they said they do not have that part.

That was Dec 31st,2018, The lady told me to go on the computer and go to TOOLPRICEDIRECT.

COM and also eReplacementparts.com.

I went on both sites and they do not have a part at all.

I then went and sent a complaint and they said they would get back with me in two days.

I have not heard anything.

This afternoon I call 888-866-5797 and the lady said they do not carry that part.

I then asked to speak to the Supervisor and he got on the phone and said we do not have the part.

Asked him what am I suppose to do with the saw.

He said it is your saw do what you want to do with it.

He was not what…

I went to harbor freight in somerset Kentucky I live in corbin Kentucky about a hour away we got two swivel head lamps free with any purchase now you may say they were free but you did have to make a purchase to get them I got home and the stupied things won't even come apart to put the batteries in the one that supposed to come apart to put batteries in is molded on and won't come off I think they may have known this because they we're up front in a box but they didn't say anything when I ask if they had anymore they just said they we're in the box and pointed I go over there all the time i've got a building of tools from harbor freight ladders saws grinders this very dis hearting is this gonna be my kind of experience now that a shame 606-523-9404 home number

I went to the Harbor Freight store today in Dover Delaware to purchase something I needed like I have done several times before and I took out my gift card that I get every year at Christmas and the girl at the register says you cant use the gift card because of the fires in California, I looked at her like she was crazy we are all the way to the other side, So when I do get to finish using this gift card I' m pretty sure I wont go back to HARBOR FREIGHT !!!!!!

And I didn't purchase what I went in there for, I went to ACE HARDWARE and bought what I needed.

Just stopped at the North Ft Meyers, FL Store on HWY 41 at 5:30 pm!

Went to the Check our line.

They had 2 Lines open, no Customers!

First Cashier completely ignored me so I walked over to other Line where 3 Employees were engaged in a chatting session!

Female Cashier said it would be a few minutes, so I just laid down the $300 in Merchandize and went down the Street to Northern Tools!

I see why your a Company has such a low Rating!

Evidently it’s deserved!

Tell you the a Truth, I’m not sure why I waste my Time complaining!

I have been a hf customer for 30 years have spent over 100.

000 at your tool store in Michigan.

Love the tools love the servce.

Over the last 6 months your prices and your product line have went crazy.

Your medium quality tools were more than fair priced now your new line products are at the prices of the real guys.

You put sears out of bussiness and now you think you own the world but the world is a very large place.!!!

Called 3 times to return a sprayer on the 844-416-9141 line.

On hold for 30 minutes first call and then 10 on second-third call waited for 15 min and then they disconnected (I had excellent cell phone coverage).

I went in to a store and told the manager my situation-she couldn't do anything even though I only put water in it...she said EPA bla bla bla.

Spent $15 in gas and hour of life needs to be compensated but won't.

Now I understand why many of my friends don't like shopping there.

Bad taste and will spend my money elsewhere next time.

I had bought Electric Chicago 4-1/2" Angle Grinder last 3 months ago. it used at home only.

There has something wrong inside of motor that bad shake when runs grinding. then I drove far as more than one hour to habor frighter store and told sale woman about happened to Grind tool. she said it is too late to return tool back as one week late. unable to do willing return tool back and refund. also do have a reciept with me. what shame to Store who won't accept late as one week.

Other store like Walmart, Lowes, other stores do accept return as little late of date.

Purchased your large sand blast cabinet light didnt work contacted mtpleasant mi store where i purchased it to get replacement told me they would only exchange entire unit I spent almost a whole day assembling this unit and they refuse to exchange just the bulb

I recently purchased a garden sprayer #95690.

The clerk told me that if I wanted to return the item I had to call 844-416-9141.

When I opened the box, I saw that the item did not meet my needs.

When I called the 800 number, I was told that the item was not returnable and that I could only get a store credit.

I don't want a store credit.

I want a refund.

Had I known at the time of purchase that the item was not returnable I would not have purchased it.

The first I learned about the item not being returnable was when I called the 800 number.

I understand that you may be complying with the law, but you have both a moral and legal obligation to tell me that the item is not returnable at the time of purchase.

When you refund my money, this issue will be closed.

Otherwise, I have no…

Sioux City Iowa Harbor freight store: I called complaint in about Manager 7/22/18 she would not help and informed me several times the store did not carry wheels. (That is what I was getting) My son hearing this returned to the store and got the wheel and said something to the clerk I just wanted to pass this information for such poor service from a manager.

I think another clerk was going to try to help but the manager was visiting with 2 clerks and I guess didn't want to be bothered by customers.

Making a return,I was talked to like a child,I'm a 60 vet,made a return,and exchange.in Rockingham NC.

He said,I,ll do it this time.

That's not how you talk to people.

Something needs to be done..

704-640-1548 I made the return a couple weeks ago.

I will be speaking to the person whom Talked to me, like that,