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Gillette

2.5
186 complaints

Customers report significant quality degradation in Gillette razor blades that now dull after 1-3 uses instead of lasting weeks, representing a major departure from historical performance. Secondary issues include unwelcome formula changes to Foamy shaving cream creating strong persistent odors, and widespread offense at advertising featuring pubic hair grooming. Long-term loyal customers (20-50+ years) are threatening to switch brands due to these quality and perception issues.

Generated 3 days ago

Common Issues

42% (78)
dullpullingone shave
22% (41)
foamyfragrancesmell
16% (30)
pubicaddisgusting
12% (22)
rustbrokenwatery
8% (15)
no responserefundwrong address

Complaints

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Jerry Salzberg

May 9, 2021
0

I have been shaving for 53 years and I have used Gillette products, Wilkinson, Schick, et. al. For the past 8 years I have been using a Fusion 5 blade. For the past year I have noticed a rather steep decline in the sharpness of these blades.

Previous to one year ago, I would be able to us the Fusion 5 for a week of shaves. Now, maybe 4 at best. What has happened to the Gillette brand?

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WILLIAM S MARTIN

May 9, 2021
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I HAVE BEEN USING GILLETTE SINCE MY MID 40'S FROM MY DAD I AM NOW 78. I REALLY LIKE YOUR FUSION BUT I HAVE BEEN HAVING A PROBLEM WITH THEM LATELY . THE LAST TWO I'V USED THE TOP BAR OF THE BLUE , WHAT EVER , HAS COME OFF AFTER ABOUT HALF OF THE USE.

NEVER HAD HIS PROBLEM BEFORE, IS HERE A PROBLEM ON OUR END? JUST A THOUGHT. YOURS BILL MARTIN RICHFIELD WISCONSIN

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Tennisha Bourne

May 1, 2021
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Good Morning,

First I would like to say that I love Gillette razors, they are they only razors I can use. However, I am beyond upset that the last two purchases I made at two different locations I discovered used and broken razors! Upon opening my Gillette fusion 5 razor package I noticed the there was hair on my hand. Then as I flipped over the Razor I say the plastic covering for the blade was cracked and once I removed the plastic covering, I noticed the blades are damaged completely and it has in fact been used before. This is the second time this has happened, wtf? I thought the first time that I must have used the razor or something and used it anyways. I broke out everywhere I used the razor, like in a really bad way. I have a condition where I am unable to use anyone else's razor…

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Nina

Mar 28, 2021
0

Your venus public hair shaver commercial is beyond disgusting, I am a wife/mother, and I find it VERY OFFENSIVE and embarrassing. I was shocked to have think i would ever have to witness something so personal and private right in my living room.

I will discuss and make known the contents of this commercial to ALL I can, and will not be doing buisiness with your company any further. Please consider those of us in the viewing area who have not gone hip and want to keep our families clean and moral, please!

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Karen Heisner

Mar 28, 2021
0

Your new venus commercial is totally unacceptable. I do appreciate a woman shaving her groin area on tv. This is not appropriate for children to be seeing on tv. I am a little tired of all the commercials trying to tell me what I need instead of me being able to make up my own mind.

I think as girls/women get older, they can make up there own minds on how to take care of their bikini area without having a company telling you on tv. I have started making it my goal to boycott companies that feel the need to yell me how what I should think and do.

Completely disappointed in your company and their advertising agency.

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Michael Ben Michael

Mar 25, 2021
0

They don't cut at all. They slide over my face and BEARD asbo THE plastic wrapper. Was still on THEM. INVISABLE PLASIC WRAPPER.

THIS MAKES NO SENSE TO ME.. I'M AT A TOTAL LOSS. HE BOUGHT THEM ABOUT MONTHS AGO.. I'VE BEEN USING AN ELECTRIC RAZOR SINCE.

WHAT HAPPENED? WHAT CAN I DO WRONG??

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BASIL G. PETIMEZAS

Aug 13, 2020
0

I have used Gillette products since 1962. This the first time I've had to complain. The last Sensor 2 Plus 10 pack that I bought at Walmart was a huge disappointment. The first four blades that I took out of the package were so dull that they cut my face and caused a terrible skin rash. My 2 week old blade from a previous package was sharper and more comfortable! STILL.

Would you have an interest in my package for R & D?

I noticed that this product was imported from Mexico...does that explain my problem? Will I have the same problems if I buy a replacement package of 10 razors?

Additionally, I have always used the Lemon-Lime Foamy...were can I buy it in the 15904 zip code area?

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MP

Jul 27, 2020
0

8 oz. Deodorant SKU 09772 8. The spinning wheel on the bottom would not advance the part that pushes the gel up to dispense. Bought a second one and the same thing is happening. I've tossed bought in the trash and am reluctant to buy another one and have the same thing happen.

Is this a common complaint or did I happen upon 2 defective packages in a row?

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S.N.BASU

Jul 26, 2020
0

I am using Gillette MACH3 blades more than 10 years and found exceptionally good. 260/ is getting RUSTED after 5/6 shaves. I am surprised that the quality of the blades are very much deteriorating and this is the first time I noticed such defects in Gillette Shaving blades.

The manufacturing date as printed on the pack is 02/20. I, therefore, request you to do the needful for the better performance in future . BASU

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Carrie Reiman

Jun 27, 2020
0

HELLO MY NAME IS CARRIE . AND I WOULD LIKE TO SAY IM VERY UNHAPPY WITH THE RAZORS I HAVE GOT .. AND I STILL HAVE HAIR . THESE ISNT THE FIRST TIME THESE HAS HAPPENED TO ME . I REALLY DID LIKE GILLETTE RAZORS.

I PAY GOOD MONEY FOR GOOD RAZORS . BUT LIKE SAID THE LAST 2TIMES WERE BAD BAD BAD. SO I HOPE YOU GUYS PLEASE GET THE RAZORS RIGHT. AND STILL NO LUCK . 00 FOR A PACK OF 12 FROM WALMART .

IM SORRY I CANT PUT A RATING ON SOMETHING THAT REALLY SUCKS THANK YOU HAVE A GREAT DAY

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Debbie Davis

May 31, 2020
0

my husband purchased gillette proglide and the were dull and didnt shave good 4740065615 Keith Davis 2515 Culver rd apt233 Rochester ny 14609

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Debbie Davis

May 29, 2020
0

My husband purchased gillette fusion and he was not happy with them at all the blades were very dull and didnt shave good

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Pete Solana

Mar 20, 2020
0

I am currently a Mach 5 user but tried the new skin guard blade to help with my razor bumps. I found that it didn’t come close to giving me a smooth shave. I had to go over my face 3-4 strokes in one are to get the stubble down.

Turns out my neck got very irritated due to the extra effort to shave, and my razor bumps got worse. I hope that someone will actually read this and perhaps take some action to see if this is a trend.

I have been a loyal Gillette customer for many years and felt you needed to know. Thank you. Pete Solana

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Don Vickery

Mar 5, 2020
0

The price of blades has gone beyond reasonable. I cannot afford them any longer. I am growing a beard.

sincerely, Don

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Annie Augustus

Feb 20, 2020
0

I OPENED A PKG OF GILLETTE SKINGUARD NEW NOUVEAU TO DO MY LEGS. THE RAZOR DIDN'T REMOVE THE HAIR. THE RAZOR COST WAY TOO MUCH TO NOT WORK. I WAS VERY DISAPPOINTED WITH THIS RAZOR. I DONT KNOW IF IT WAS A DEFAULTY PKG.

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John R Sandraco

Feb 16, 2020
0

Had about 10 days worth of growth and with a brand new gillette blade had to struggle thtough cutting it. The blade did not seem capable of handling it. I remember years ago with a similar amount of growth, your blade zipped right through it John Sandraco

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trent herron

Jan 29, 2020
0

I purchased Gillette Fusion Proglide Shaving Gel. ( 6 oz. ). The Gel will not dispense from the container. The number stamped on the bottom is 92338323E2. How do I get a refund for the defective product?

Sincerely,

Trent Herron

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Ssg l. Bradley

Jan 6, 2020
0

These blades are a big waste of money. I only get maybe 3-4 shaved per blade before I need to change it. Did you go to using cheaper steel? They sure don’t add up to a clean close shave. I might try Harry’s to see if they are any better.

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mark altork

Nov 25, 2019
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was supposed to be contacted by art of shaving people regarding warranty screw up very upset no contact wasting of my time and goodwill shame on you

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PETE PETERS

Oct 29, 2019
0

I HAVE USED PROGLIDE FOR A LONG TIME . NOT HAPPY THIS TME DOES NOT SHAVE GREAT .NOT UNDERSTAND WHY SHOULD RECEIVE SOME KIND OF CREDIT P.R.PETERS

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Beverly

Oct 25, 2019
0

I have been using your Mach 3 razor cartridges for years and now the blades are not sharp and they are not as good as a cheap disposable razor and they cost more then most. This is very disappointing given the name Gillette is a name that I have always trusted.

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Tim Janssen

Oct 25, 2019
0

We went on vacation and bought Gillette cool wave 5 back from Costco, took one of them along with us and after my shower I peeled off the foil seal and turned the knob and nothing came out the screw does not move the pusher, don't know if the other 4 work or not because we are on vacation, but very frustrating have to pack everything up and go get deodorant.

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David R Levin

Oct 5, 2019
0

I purchased the Gillette Series 3X Action Shave Gel. Numbers on the bottom of the can are 5316832302 and barcode 047400130623. I cannot remember where I purchased it as it was a couple of weeks ago. I opened it this morning to find that it would only dispense the content at an extremely slow pace. Took almost 2 minutes to get enough gel out to shave. This is the first time I have experienced a problem with one of your products. Please advise what we can do to resolve this problem.

Thank you

David R. Levin 40 Woodbine Lane\ Holyoke, MA 01040 0

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Paulette Gehrke

Oct 3, 2019
0

I have been using your Mach3 for years. I prefer your razor for men over any woman's razor.

However my last purchase was a multi pack of razor blades and we all know they are not cheap. I have tried multiple razor blades out of the 20 that I had in the package I bought and none of them were sharp enough on the 1st use.

It left stubble and did not remove my hair as it normally does. This was very disappointing. I have used these razor blades as I said for many years and this never happened. I had to throw them all out and now I'm considering trying a different men's razor and am not happy to spend money and not get what I paid for. I am so disappointed.

I have bragged about your Mach3 for a long time and now, not so much. never imagined it.

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GaryLong

Sep 19, 2019
0

I recently bought your new Gillette skinguard razor blades . I usually get the Gillette mack 3 ,but watching your commercial , & knowing I have sensitive skin ,decided to give them a try . They're not worth the money !

Itryed the blade twice ,it failed to do the job . I'm disappointed your product wasn't as advertised ,& feel I have wasted my money . Sadly disappointed in Gillette ,they're not what you've advertised . Gary Long Charlotte N. C.

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kenneth nickerson

Sep 16, 2019
0

this is the second time I have purchased gillette fusion blades and the yelloow plastic at the top came off again and almost cut my face but it didnt. I through away the blade.. this is the second time this has happened..

I perchase these blades at walmart in bradenton Fl. I have been a gillette custumor since 1954.. i am not looking for anything. someone could get an serious cut. Ken Nickerson

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Thomas Reinholdt

Sep 9, 2019
0

On August 31, 2019, I purchased a Gillette Razor that included a box of 5 cartridges. I paid $14.40. When I opened the sealed package, the box that was to contain the cartridges was empty. I tried to call the Gillette Customer Service number of 800-445-5388. I held for over 30 minutes. Someone answered and said if I didn't "answer" in 30 seconds, I would lose my place in the queue. When I talked, I got the same person saying I needed to "answer", then he hung up.

I need Gillette to call or email me about this problem.

Tom Reinholdt; [email protected]; 907-738-8830

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Robert Boyd

Aug 25, 2019
0

Thank you for the commercial. Now I use safety razors which are better and cheaper than your products. When you got political and you call us talks if you lost a lot of business I and I hope you lose more until you fire it I idiots that have destroyed your company and came out bag down and make a public apology.

I would never buy it again and the of your products

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John L. Sturges

Aug 17, 2019
0

I have used your products since I started shaving many years ago. I am now 69 and will now be trying Harry's. I am on my third Fusion razor in the last 18 moths. the rubbery material on the handles gets gooey and starts to spread out and even come off in my hand. Very poor quality razor.

First time I could say just one of those rare lemons. But three in a row! This is not the best a man can get! Not the same Gillette quality that I grew up with. Just a side note. I think your commercials suck! Thank you.

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ned moss

Aug 13, 2019
0

earlier this month purchased fusion razor with two blades, both are dull by gilette standards. i have used your razors and blades for 50 plus years and these are the first dull blades i have gotten. an amazing record for quality. i wish i still had the package, so you could have the lot number. i hope you are aware of the problem and can give me information on how to avoid this problem with my next purchase.

ned moss

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Michael Negich

Aug 12, 2019
0

I buy the refills by the twenty pack from Walmart. I’ve noticed a change in the refills. They are more flexible but they don’t give me a good shave. Around the mouth, neck, and lower chin. I’ve begin using an old harry razor have for these areas. k Michael B.

net 5968 quartz valley Cold spring, ky. 41076

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Susan Hayes

Aug 11, 2019
0

I purchased a double pack of Gillette Endurance Power Beads Cool Wave and upon opening the package and using it, it started leaking making it impossible to travel with and a mess to store. I would like compensation for these products.

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John Kucia

Aug 3, 2019
0

Gillette "Toxic Masculinity" politically correct promotion has nothing to do with shaving. I have been using Good News and then Sensor 2 razors for at least 30 years. I just bought my first order of Schick disposable razors and will continue to use them or another brand until Gillette retracts any association with PC "Toxic Masculinity" absurdity.

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Kevin kelley

Aug 2, 2019
0

It all started super bowl Sunday I was shocked at your commercial. I switched to Harry's and so did a lot of other people get your head out of your. Today I saw you have 8 billion loss

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Evan Cole

Aug 2, 2019
0

I just watched your insane anti-man commercial. Wow!!! Even if you do hate your customers you probably shouldn’t tell them about it lol. Your products are incredibly overpriced. I’m glad you showed your true colors, it was just what I needed to get off the fence and switch shaving supply companies entirely. I used to buy Gillette Mach 3 razors exclusively, however, I will never buy another one of your products. I’m going to avoid Proctor & Gamble in general as well. Take your man-hating, virtue signaling SJW nonsense and shove it. You suck!

Sincerely,

A former customer

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Raelynn Wilkes

Jul 21, 2019
0

Hi my name is Rarely Wilkes Let my start by saying I have used gillette for years I have not had a problem tell now I don't know what happen but I got a pack of gillette sensor3 sensitive and they were horrible I got Razer burn I cut my lag like 3 times it says they have comfort gel but I think my lags look like they went through a grinder

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Tracy Lisk

Jul 17, 2019
0

Is it cheaper to ship if there not filled all the way its not like chips an product settles during shipping. Know convince me to keep using your product. Sincerely yours Mr Tracy Lisk

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Thomas Pelton

May 29, 2019
0

I stopped buying your razors and shaving cream after your toxic masculinity ad. I will now make sure to exclude all P&G products for my shopping lists. What other fringe group have you ever stood up for. Why have you not done more for other groups.

If you championed other groups in the past, then I could understand. What about religious freedom for Christians to not pay for abortions. Maybe the "right to privacy" from Social Media. I love when a company will exclude large populations of it's customers for one Political Correct idea.

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Michael Cowden

May 28, 2019
0

Your Commercials are offensive! I do, However, want to thank you! Because of Your Commercials, I have started to shave with Harry's Razor's and Blades! I have used your products since I first started shaving in 1965! I have spent thousands with your company!

As a Toxic Male and a Person offended by your recent commercial, normalizing certain behavior, I will not spend another dime on inferior products! I have told My Sons and Friends to use Harry's! Get a Better shave with less money spent!

I would have never switched until you thought it was OK to offend the Majority of Your Customer's! 8% of the American Male Population! Michael J. Cowden

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Martina Evans, Esquire

May 28, 2019
0

I vehemently oppose one of your latest ads and request that you pull the ad immediately. It portrays a Black female being taught how to shave (I couldn't even watch it all). My initial thought was, "Unbelievable! Why would they have a Black girl?" Also, "This goes against your slogan, "The Best a Man Can Be." Is this the best you can do for Black masculinity? Clearly, your target audience is not Black males because I don't recall Gillette ever having an all Black commercial before. Yet, when you do, it's of a Black female transitioning. This is a gross imbalance to say the least. Moreover, it is racist and destructive to the Black family and the Black male. It is also a very inaccurate portrayal of the majority of Black families.

By and large, almost all Black persons who use your…

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Jim Fawley

May 27, 2019
0

I received an email re new heated razor, however when I hit "Buy Now" the site does not come up. There's a message about unexpected problem. com the same message appears. I have been a member for a year, and now can't get on the site.

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Michael Nix

May 27, 2019
0

Latest Gillette Ad Features Dad Teaching Transgender Son To Shave For The First Time???? You stupid pukes .....NO MORE GILLETTE FOR ME!

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Patrick Potak

May 7, 2019
0

Hello, I have used Gillette razors for years, I am 57 years old. I was using the Atra Plus, now the Mach 3 Turbo. I have been using these with no problem.

However, this last 6 cartridge pack I bought does not shave my face like they had before. They leave my face with cuts all over. Have you changed the way you manufacture them? I would like to keep using this brand but they are expensive and I am not sure if I just got a bad batch or if this is the way they are now. Please let me know! Thank you, Patrick Potak

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Arthur Greenblatt

May 4, 2019
0

I purchased Gillette Invisible Spray 48 hour anti-perspirant/deodorant in the Cool Wave scent. The product was new, as I had never purchased it before and in the tall size, this container was double the price of the regular deodorants but I wanted to give it a try.

I am happy with the product results, but the delivery system is flawed. After about half the product is used, the spray stops working. It sprays air, but product must be vigorously shaken to get any out of the top.

It is way too hard to get any product out of it and I am forced to throw it out. It looks nice, it just doesn't work.

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Jeff doyle

May 3, 2019
0

Listen you donkeys.. why is it every time I buy replacement blades for my razor they don't bloody fit.. I'm sick and tired of buying blades between $10 and $20 only to get home and find the handles and blades are always different..

how bloody hard is it to make your blades and handles fit each other.. i know you probably don't give a fat rats wether I do or not but you need to get your act together and stop ripping off your customers by changing the configurations all the time..

I'm picking you probably make as much money hoping people buy the wrong blades all the time and in non refundable packaging of course!!!!. Regards from one pissed off ex customer

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Mr.L.LEWRY

Apr 28, 2019
0

Bought pack ten blades in boots cost 9. pounds 99 pence worsed blades ever used always buy Gillette blades but these can not use these.never had had one's before.MR.L.M.LEWRY. 67 cleveland close basingstoke.RG225AW.

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John Wellman

Apr 27, 2019
0

I purchase the Gillette Fusion 5 Proglide. I am very disappointed that P&G/Gillette, have packaged the product to look like I was buying a Razor and four Blades. As you are aware there are only two blades included in the package. My opinion is that this is a Blatant attempt to deceive your own customers. This product is very expensive, the fact that only two blades are included is ridiculous. There is no excuse for the way this package is designed other than to deceive consumers. I will not be purchasing your product in the future.

Good Day to you,

John

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John Des Ormeaux

Apr 11, 2019
0

I recently was shaving when the handle to the razor snapped. The blades cut my neck. This took me totally off guard. It took some time to stop the bleeding. This made me very nervous about buying another Mach 3.

I have used your product my whole life and have been satisfied with your quality up till now. I did buy another Mach 3 mainly since I recently bought more blades. This razor was purchased at Walmart in Seabrook, NH approximately 3 months ago so it's not that old.

I am submitting photos of both the cuts on my neck and the broken razor....... if this format allows me. That’s another thing. I came into this with an open mind. But the user friendliness of this complaint form is terrible.

This is my third attempt to get this through. Very discouraging! John

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NICHOLAS LEVENE

Feb 16, 2019
0

I have been using your products for the past 37 years and have never had any issues. Today I used a new blade from my pack of razors [Gillette Fusion] unfortunately the blade in the middle was buckled, I didn't see this and cut my face severely in 4 different places, I can only assume this was a factory default. Lets jut say I'm not a happy customer and this should be reported immediately to the necessary departments and reporting agencies that monitor your products.

I am unsure why this product has slipped in to the normal retail chain and therefore expect a full explanation, cutting ones face so severely is not appropriate and requires an investigation. I will also expect your reply with in 4 working days prior to me making a further complaint to your board.

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john M Kelly

Feb 3, 2019
0

I was a user (almost exclusively) of Gillette shaving cartridges from High School until my early 50's with no complaints; I don't recall specifically why I decided at that age to give Schick cartridges a try (I probably saw a promotion that I could not pass by) and wound up sticking with them until fairly recently; I would say that my shaving experience with Schick was very comparable to my years with Gillette; then about a month ago I saw a promotion for Mach 3 cartridges (20 in the package); I decided to buy them given my prior good experience with Gillette cartridges and

the attractive terms of the promotion; BIG MISTAKE; I nicked myself twice with my first shave and the next few days it felt like I was using a disposable (one use and toss) razor; the cartridge blades dragged and…

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