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Gillette

2.5
186 complaints

Customers report significant quality degradation in Gillette razor blades that now dull after 1-3 uses instead of lasting weeks, representing a major departure from historical performance. Secondary issues include unwelcome formula changes to Foamy shaving cream creating strong persistent odors, and widespread offense at advertising featuring pubic hair grooming. Long-term loyal customers (20-50+ years) are threatening to switch brands due to these quality and perception issues.

Generated 3 days ago

Common Issues

42% (78)
dullpullingone shave
22% (41)
foamyfragrancesmell
16% (30)
pubicaddisgusting
12% (22)
rustbrokenwatery
8% (15)
no responserefundwrong address

Complaints

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Fran Baurle

Aug 3, 2022
0

My husband has used Gillette Foamy Regular for his whole life. This latest can is TERRIBLE! I think it is menthol....in the wrong can. He can't use it. For someone who doesn't like menthol, it is DISGUSTING. It was purchased at WalMart, 11 oz 20488323x1- from bottom of can.

Fran Baurle 166 Old Ridge Rd Coraopolis PA 15108

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K. O'Connell

Aug 2, 2022
0

Went to buy replacement blades for my Gillette Fusion 5 razor. Thought a 'special' at Dunnes, Childers Road, Limerick, Ireland was great value, but as that I was getting a razor plus 5x blades, was very disappointed! ). Hoodwinked I'd say, as only 1x blade!!!

Sure many others caught like me - sadly, particularly as the razor is good, but I'm a pensioner who can't afford to spend so much with little return value!

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Sandra Wilson

Aug 2, 2022
0

I have a set up an account to have my razors shipped once a month. The last deduction from my account was Jun 7th 2022. I haven't received any razors since June. I have had great service up until now.

Could we clear this up plz.

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James L Shafer

Jul 24, 2022
0

I just saw the most unprofessional, unnecessary, disgusting Gillett razor commercial. I guess the people at Gillett believe they can not sell ladies razors now, unless they sell the idea of "pubic hair" shaving. Oh yes, dancing pubic hairs included.

This went to a new low in advertising. Gillett/Venus has not just sunk to the bottom of the barrel, they lifted it and climbed under the barrel. Ladies, do you need dancing pubic hair to let you know that their razor can be used to shave that area, not just your legs ?

No you do not, you are intelligent enough to know this without Gillett/Venus playing down to you with such a disgusting ad. I will not be buying Gillett products again. You have degraded women across America with your sorry attempt to be woke, or whatever this commercial is…

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Ron Kathman

Jul 20, 2022
0

About a month ago I Bought a set of Gillette razor blades that cut my face but not my beard. Very disappointed…..And I’ve been shaving with Gillette product for 60 years.

SEE PHOTOS.

It would be nice if you would send me a coupon of equal value to Gillette’s MSRP for the product I purchased .

Thank you. Ron KATHMAN 6211 Sedona Dr NE Albuquerque, NM, 87112

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William Scaletta

Jul 19, 2022
0

Foamy shaving cream no longer spreads easy. It is also scented. Not happy after using the product for over 50 years.

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William Scaletta

Jul 19, 2022
0

Gillette Foamy no longer spreads easily. The new scent is unpleasant. Used for over 50 years. Why the change? Might have to go to Barbasol.

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Jolinda Pipkin

Jul 15, 2022
0

My rating is as far down the scale as possible. Less than 0. I just watched a commercial on television that was about Venus shavers. The entire commercial was about pubic hair. I am beyond disgusted. My nephew watches/sees commercials.

I’m appalled that he will, no doubt, see it. I have always bought your products and have a box of Venus shavers right now. I will throw them all in the trash immediately and never purchase a Gillette product again.

And I will certainly tell everyone I can about this ridiculous commercial. Shame on you Gillette.

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Dawn M. Breault

Jul 5, 2022
0

I purchased Gilette Series Shave Gel A Raser in a two pack. One the the cans did not spray the product.

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Krystal Smithson

Jun 29, 2022
0

Disappointed in Ur product mach3 as gave me huge rash bf a work funchion n resend my night n gave me a complex n invaded the hell out me and for some crap reason it won't let me up load the photos something else in sicseffull so not happy about this at all becouse the prices off Razer's these days ARE DESKUSTING ...

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Jeff

Jun 24, 2022
0

Please stop advertising your silly company on youtube. Your attitude towards most of your potential customers was well noted 3 years ago when you claimed we were all rapists, you can't take that level of slander back. I don't want to see your products, I don't want to see your commercials, I don't want you to exist. Go away.

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Joanne Grasta

Jun 9, 2022
0

I purchased the Gillette Lab Razor. Aside from being very expensive I found it to be extremely abrasive on my skin.

Also the refill blades are very expensive. I find this product very inferior especially for the price.

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Mark

May 20, 2022
0

I purchased a Gillette Styler Power Razor and Beard Trimmer a few months ago. In no more than a week or two since purchase, I watched, mid shave, as the flimsy little tab broke off somehow rendering the blade portion of my new razor useless.

Coming from a strait raor background I use the least pressure needed to shave so I find it highly unlikely that I pushed to hard and broke it off. I'm permanently disabled and on a tight budget from a botched surgery, suffer from chronic pain and severe pain attacks; sometimes, thankfully not often, they can be bad enough I pass out from the pain.

This razor was a big treat for me. It sped up shaving a lot which really helps on those days I have to see multiple doctors and am running late. So far I had been able to jury rig the top portion (that…

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Subramanian

May 1, 2022
0

Blade sharpness not ok .money wasted

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Landon Owen

Apr 30, 2022
0

Dear Sirs : I recently purchased 4 reusable replacement blades at CVS in Chantilly , VA . I paid over 27 dollars for 4 blades . Will no longer purchase Gillette blades . Keith Owen

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Leo M Ryan

Apr 26, 2022
0

Gillette Mach 3 razor blades; I have used this razor with correct blades, Gillette Mach3, since date of purchase 17/02/21. Excellent razor and shave. ) & TESCO (IRL). Assured that XL was exactly same as blue stripe Mach blade. IT IS NOT, GOODS ARE BEING MISREPRESENTED.

The XL blade is several millimetres wider than those I have been using. For a man with a thin face this blade is useless for shaving ones upper lip and around the mouth. 00, or a replacement 10 pack of Blue Striped Mach3 .

If you wish to have the opened pack of 8XL blades returned please contact me to arrange price + postage refund. A disappointed long time Gillette customer. Leo M. com Tel: +353870919128

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Joe Pitzl

Apr 23, 2022
0

I bought Gillette 3 sensor disposable and it so long to get a bad shave I took the Gillette 2 out of the trash and finished and threw the bag of Gillette 3 in the trash

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Joe Pitzl

Apr 23, 2022
0

I bought the Gillette sensor 3 disposable and it took so long to get a bad shave that I took the Gillette 2 out of the garbage to finish and threw the Gillette 3 in the garbage where it belongs

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Sherri Weeks

Apr 16, 2022
0

I am greatly offended by your commercial which shows a young woman shaving her pubic hair. The commercial is far too explicit and totally unnecessary. It is being aired on prime time also, however no time is good for this, crude display.

Many people I know are offended including my husband. It is embarrassing and tasteless. I will not buy any more Gillette razors thanks to comnercial.

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Jeremy Krentz

Mar 21, 2022
0

Everytime you come out with a new product, your old product fails to preform as well as it did when it debuted. Mach 3 was awesome until proglide came out. Proglide was great until fusion came out. Skincare works great, but the wife got me proglide.

It just rips my face apart. I can't use them. I'd like a refund so I can get the skincare. I'd like acknowledgement that you are intentionally doing this to get us to buy the newest and most expensive razor blades you sell.

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ray reynolds

Mar 4, 2022
0

I bought 12 razor refills from Amazon that seem used or defective, they pull even when new, they don't cut whisjers, they hurt to use, will probably never buy anything Gilette makes again. I didn't use right away so Amazon won't replace.

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Page Luttrall

Feb 10, 2022
0

They changed the formula for the clear cool wave endurance 48 hr to the dri tech 72 hr. My husband has used this deodorant since middle school (and he's 40 now) he bought a big pack at sam's not realizing it was different, only to find that the shit doesn't wash off!

He jumped in the shower and as soon as water hit his under arms, his pit hair matted together and became sticky. Nothing literally nothing would get this shit out of his hair. He had to just let it "wear off".

We can't find the original stuff anywhere so I'm guessing they changed the formula and are not going back? If it's not broke don't fix it. We will find a different brand that is comparable to switch him to.

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A.K.M ANISUL ISLAM

Jan 28, 2022
0

I have Used gillete mach3 turbo, it is made in India, indian mach3 turbo blades and others countries made mach3 turbo blades so far quality deference. Indian made mach3 turbo blades lower quality, So Request We can give all gillette products equal quality in all countries. Best wishes, A.K.M Ansiul Islam Bangladesh

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Richard Casher

Jan 28, 2022
0

Yes I recently bought a new razor fusion blades well I put a new blades on my razor this morning and the first swipe across my head It cut the hell out of my head now I've been using Gillette razors for years and never had this happen I looked at the blades really close and the top blade was bent extremely bad

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Sam Carson

Dec 24, 2021
0

00, only to find the product was white, not clear. It marks my black clothing. We immediately called Gillette, they explained it was a factory error, no compensation received at 15 business days. We called again, it's been another 10 days waiting.

What kind of company charges that kind of $ with no quality assurance back up? We are buying something else.

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Deputy Marshal Jeff Davis

Dec 1, 2021
0

I purchased refills for my Gillete Fusion5 the 5 blade razors 12 pack through Walmart These are the WORST razors I've ever used. they cut my face and feels like the razors have been used 30 times. I tried 2 more blades and they also have been doing the same thing.

I'm a Police Officer and I need a great smooth shave. I believe I will go back to using the shave club razors..

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Randy Schering

Nov 17, 2021
0

Tired of buying your shaving gel and its running out of pressure with half the product still in can. Seen many complaints in regards to this annoying problem and I am sure your company is fully aware of this unfair practice to your once loyal customers.

I will be buying another shaving gel in the near future along with discouraging any other consumers from purchasing your inferior product. As I mentioned I've noticed countless complaints about this problem years ago, FIX IT!

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J Waterbury

Nov 2, 2021
0

I purchased the Gillete Series 3X shaving cream a number of times. I like the cream.

However, you only get about 1/3 to 1/2 of the cream before is stops coming out of the can. This has happened every single time. It's too bad that a good product is ruined by its delivery system.

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Mary Ann Kokindo

Oct 1, 2021
0

I bought the razor with 2 cartridges only came with the main razor no other cartridge I always use your razors very disappointed

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Scot Lacy

Sep 24, 2021
0

My partner and I have been purchasing the Mach 3 blades. They don't seem to last even one week. The last couple packs we purchased were horrible. So, I bought some disposables and to my surprise, they work great and have outlasted the EXPENSIVE Mach 3 blades.

What a disappointment to spend that much money for a product that don't last.

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MEL G MELTZER

Sep 15, 2021
0

I bought I heated razor it’s no longer charging The razor just flashes orange and no longer works

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AMITAVA DEY

Aug 30, 2021
0

I purchased a Gillette Mach3 shaving razor few days back. According to your advertisement and information shaving should be smooth by this razor and never our chick will be cut by the blade. But I am very dishearten with this product as it was not as per your commitment. I would like to suggest you that the product should be more accurate and smooth for the customer.

Thanks & regards, AMITAVA DEY Contact No. 9804822986 E-mail id : [email protected]

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JOLYN WEBB

Aug 28, 2021
0

About 1/4 way through using it then it wouldn't dispense, simply spurted/spit out A VERY little and stopped. Number on bottom of Satin Care ultra sensitive: 1127832301. VERY disappointed!

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George Clair

Aug 20, 2021
0

I have been buy track ll razors for the last twenty five years. I am very disappointed with your razors. They cut my after one shave. I spend hundreds of dollars buying your product. Maybe I should go to a different company?

I get a lot of my razors from Sams Club. I think razors now are being cheaply made. Pretty much one shave and then replace it with a new one.

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Joseph P. Robbins

Aug 12, 2021
0

Why don't you tell your engineers to stop picking their asses and looking out the window. You have too many razors so finding the replacement blade is impossible. The razors and blades are VERY POOR at best. Two months ago I bought a Harry razor.

This is by far the best razor in the World. I have never had a good shave until now. they might learn something. Oh yeah............ tell your Board of Directors to stop picking their asses, looking at the secretary and looking out the window.

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Konrad Talbot

Aug 1, 2021
0

My recent purchases (3-5) of Gillette Fusion Proglide sensitive gel shave gel has not been useable because the top press button does not squirt out shaving jel. My most recent purchase did not operate from the beginning . I know others must have this problem since I have had this problem for many months.

I can feel that their is more gel in the can but the push button on top dose not pressure the gel out of the canister. I will have to stop purchasing your product since it cost $5 and I am only using part of the gel in the canister before it goes flat and no more gel comes out.

Pleas advise me if I need to stop using this product. com

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Sherry thompson

Jul 27, 2021
0

Commercial for Venus razor . I sincerely hope a woman did not come up with the pubic razor commercial. Women do no want to be looked at for sex only . Now you have targeted up close the region. To be watching TV and guys sitting around you sayin I like this commercial .

Wow does your girl shave hers like that. I think this is way over the line . Embarrassing young girls in front of young boys. Now you know the young boys are going to say something to the young girls.

I say cut the commercial before law suits are happening because of this trust me.

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Rinku

Jul 22, 2021
0

Gillet gard 3din ki hi shave krta ha .is ka solution kro.may're pas solution ha.

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Paul Letendre

Jul 16, 2021
0

After 55 years of religiously using Gillette, I'm signing off. The blades have gone down hill, at first I thought it might be my imagination, but it's not. , I have no proof of this. I'm sure that no executive at PG would cut corners to save a few bucks.

At any rate, the Fusion 5, which I thought was the epitome of clean, close and comfortable shaves, have now become dreaded morning scratching sessions. I did try to speak to a customer service person, but gave up after 10 minutes or so.

I was so aggravated that I wasn't even going to give you the earned courtesy of letting you know why I am dropping Gillette. Then I went online to "chat" with a customer service rep, but "Julie" signed off before I typed first sentence.

I'm sure that your stock is doing great, keep up the great work.

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Brandon Foster

Jun 17, 2021
0

I bought a 4 pack of Gillette Slate Razors from Walmart. When I opened the pack only 2 of the razors had heads. The other 2 were broken. One of the heads was laying on the bottom of the back and the other one was completely missing from the package!!

I would like my money back. This was a terrible experience.

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Kathleen Helwani

Jun 16, 2021
0

Over 30 years I have used sensor 2 razors. Now I think either the Garda on each side is the blades r protruding so far that the blade does not reach your skin and the blades are not sharp as well. Shame on you.

I’m going to Harry’s where I know the blades are sharp. What a shame Gillette. Never again. U lost a faithful customer and I will tell everyone I know to stop using them as well.

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Ross Pintaudi

Jun 15, 2021
0

Purchased a box of Gillette CustomPlus3 razors (36) with the expectation of getting at least 3 shaves from each of the 36 razors. Extremely disappointed to discover that after a single shave, each of the 36 razors were dull to the point they would not shave.

Yes, I have a tough beard but I fully expected, in light of the fact that Gillette itself advertises 5-7 shaves per razor, to get perhaps 2 or maybe even three shaves per blade! Did not happen. One shave per razor!

At today's soaring prices, that is totally unacceptable. I'm certain Gillette has not forgotten how to make an excellent razor- they made them in the 1950's, but obviously, they are content with the junk made in China, Mexico, and other Third World Countries!

To add insult to injury, Gillette has devised a nearly…

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richard tebaldi 2205 Boston Rd. N129 Wilbraham, MA 01095

Jun 15, 2021
0

Bought some Gillette series 3x for sensitive skin. After about 10-20 shaves, it started "spurting" out small and slow measures of shaving cream. 10 more shaves and it's out of gas. Like the shave but the "bomb" doesn't work.

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Ross A. Pintaudi

Jun 14, 2021
0

Purchased box Custom Plus 3 Gillette razors and while the shave was average, the problem was that each razor (36 in all) was only good for 1 shave before becoming totally dull. It is totally unacceptable that a five minute shave would cause a brand new razor to become useless!

Yes, I've always had a tough beard but I could count on at least two, maybe three shaves with other brands. To add insult upon injury, there was no easy provision for contacting Gillette. I am more than certain that Gillette still has the ability to craft the excellent razors they produced in the 50's -before the advent of this cheap Chinese junk but, for the here and now, at a dollar for a single shave, that is asking way too much!

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Paul Redmond

Jun 10, 2021
0

Hi I bought a 5 pack of fusion blades and they seem to be blunt I'm using gillette blades for 30 years and this has never happened I don't have the receipt to return them have you seen this before Paul from Republic of Ireland

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Jeffrey tuck

Jun 9, 2021
0

bought a new razor from local supermarket starting using it blades keep falling off end and after one shave they are blunt paid a lot of money for it not very happy as that's all I used for years is gillette

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Mark Allen Fischer

Jun 4, 2021
0

Recently we purchased a package of clear gel advance cool wave deodorant from our local Costco. The trouble is that then twist button on the bottom of the deodorant stick is hard to turn and the gel does not come out of the top. The screw seems to be turning inside but no gel is coming out of the tiny holes in the top of the stick. This situation happens every time I try to use a new package. This is a waste when the gel comes squirting out and goes everywhere. Please respond to this email and let me know if I am doing something wrong or is this a malfunction of this package when trying to turn the screw.

Thank You

mark A. Fischer

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Peter Van Liempt

May 21, 2021
0

I have been using Gillette shaving gel for years with complete satisfaction. However, I want to complain about the fact that I am now in possession of a Gillette series 3x action shaving gel, which it is still filled with at least 1/3, but I cannot get it out anymore which is very annoying. There is no pressure anymore on the nozzle. I bought this can at Coles, Runaway Bay Centre about a month ago. The barcode on the can is 3 10460 214692. Please can you explain to me how this inconvenience comes about .

Your sincerely,

Mr. P. van Liempt Labrador Australia

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Lena Lampley

May 15, 2021
0

The current commercial for ladies shaving their pubic hair is not appropriate for tv. I draw a line at viewing another ladies pubic hair. I don't see you need to show her actually shaving her hair to sell your product.

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Charles Brown

May 13, 2021
0

Why don't you package your replacement blade where a customer can see the part where the handle attaches rather than showing the blade itself. I ONCE AGAIN spent good money on the WRONG replacement blades. How the F am I supposed to remember which is which.

this is SO EASY and you literally hide the back of the blade so I have to guess which one I have.

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