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Gillette

2.5
186 complaints

Customers report significant quality degradation in Gillette razor blades that now dull after 1-3 uses instead of lasting weeks, representing a major departure from historical performance. Secondary issues include unwelcome formula changes to Foamy shaving cream creating strong persistent odors, and widespread offense at advertising featuring pubic hair grooming. Long-term loyal customers (20-50+ years) are threatening to switch brands due to these quality and perception issues.

Generated 3 days ago

Common Issues

42% (78)
dullpullingone shave
22% (41)
foamyfragrancesmell
16% (30)
pubicaddisgusting
12% (22)
rustbrokenwatery
8% (15)
no responserefundwrong address

Complaints

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John miller 96 Berryhill rd Artigarvan Srabane Co Tyrone N.Ireland. BT82OHP

Feb 3, 2019
0

I have been using Gillette series 3x shave gel for a long time but my recent can seems not to be of your usual standard. The problem is the lack of pressure coming out of the container. The gel barely comes out onto the shaving bush.

The can would have been purchase in a local supermarket approx two weeks ago. I have tried lots of different ways to overcome this problem but nearly impossible to get the gel out. Look forward to your answer.

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Darrel Chenoweth

Jan 31, 2019
0

Congratulataions! You just lost a lifelong customer with your recent advertisement. I don't buy my shaving products to be lectured to in a ridiculous commercial about masculinity.

I am now a very satisfied Harry's customer.

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Scott E Pappert

Jan 27, 2019
0

I bought a Gillette fusion razor about 3 weeks ago. it broke in half, general use, not dropped just broke in half while using.

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Alex Joachin

Jan 27, 2019
0

That commercial you put out was embarrassing to say the least. You basically said all men are toxic. "wEll wE WaNTeD tO STaRt a cONVeRsaTiOn" nope, you fucked up trying to be political. You are mainly a razor company, thats like if a tampon commercial said "women need to be more obedient" I just really want to know who the egg heads were who thought of this ridiculous idea.

Thank You from former customer.

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Brent Johnson

Jan 26, 2019
0

Seriously? what are you thinking Gillette, you have made a long time purchaser to dollar shave club.

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Guy Marsh

Jan 24, 2019
0

I feel it infers men are rapists and we need guidance on how to behave.

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Paul Toth

Jan 24, 2019
0

I would like to file a complaint about the sexism in Gillette's latest ad campaign and its portrayal of men.

You would not run a campaign telling black men that they are fundamentally flawed and need to improve because they were fundamentally flawed due to their race because you know that would be racist.

You would not run an ad telling women that they are fundamentally not OK and need improving because you know that that would be sexist. You wouldn't show examples of women being rude to and disrespectful and show other women telling them to stop it, and you would not imply there was something fundamentally wrong with women.

But through your ads, you have portrayed all men and boys as being fundamentally flawed and have judged an entire gender based on the actions of some.

This sexist…

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melody

Jan 19, 2019
0

Your ads accusing men of being toxic is prejidiced bigoted hate speech! And it is a violation of equal rights for all! As well as defamation of character and slander! Honestly this brainwashing crap and emotional abuse will backfire because all you will do is create a bunch of Norman Bates! Feminist dumbasses!

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ROBERT WESTOVER

Jan 17, 2019
0

I am a 50+ year old male and I am sick of this war on masculinity. One question: If it is considered misogynistic to claim females are inherently flawed, isn’t it also misandrist to claim that males and masculinity is inherently flawed?

I am not the only male that feels this way. With this new man hating commercial, Gillette may have just cut their own throat, and I for one hope that is the case. Gillette just made it very obvious they do not want the business of masculine men.

I intend to honor that wish. I have used Gillette razors and blades for many, many years and I will no longer buy any of their products.

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Charlie ober

Jan 17, 2019
0

Congratulations on your crap commercial yourwhite male bashing commercial, you have got money out of me for years but you just lost a customer .

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Germaine Murray

Jan 17, 2019
0

My husband and I have thrown away or given away all of our Proctor and Gamble products. We are sick of sanctimonious corporations moralizing to us about what is right and wrong. We will not use a Proctor and Gamble product again until the bigoted position toward men depicted in that insulting advertisement ends.

We mean what we say and we use social media.

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William Hawley

Jan 16, 2019
0

Hello, I just threw all of my Gillette products in the trash. Here's an idea for the executive team. Why don't you do an anonymous survey of all of Gillette's employees that were not in the board room when you decided to air that commercial and ask them how they feel about it? Good luck.

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Scott Harms

Jan 16, 2019
0

I feel very insulted by your latest commercial. Assuming all men are scum is a very bad marketing plan. I have always used your razors but now I will be seeking an alternative. Very sad to see another corp product get into politics for no reason other than virtue signaling and it is sick.

You have lost 4 customers in my household and most likely many more. Just stupid business.

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Dennis DePriest

Jan 16, 2019
0

After at least 80 years of loyalty to the Gillette brand, I can speak for my late Father and Grandfather by stating that my family will NEVER purchase another Gillette product due to your reprehensible new ad campaign. Would you dare do the same for women who don't meet your standards?

You've let the Communist left into your company. Beware! They will never be satisfied and you will be their next target.

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Joseph

Jan 16, 2019
0

I need to return all of my Gillette products ... Handles and Blades

I will no longer buy you products and have found that they are hazardous to public health.

Please advise Stat... Where do I send this heap?

You lost me at Toxic

When did you go wrong?

Sincerely

A formal loyal customer of 30 Years

Joseph

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Dr. M. David Chambers

Jan 15, 2019
0

I wish you guys had just stuck to selling products rather than the politico-social "garbage" you have chosen to call advertising-I have used Gillette products literally EVERYDAY for 35 years but that ended today-I am "shaving" Gillette out of mine and my sons lives from this point forward UNLESS a genuine apology for the latest commercial is offered up-Since I expect no such apology -goodbye Gillette. :-(

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Alan Silver

Jan 15, 2019
0

" Beliefs!?? You're a god damned razor company not a feminist propaganda outfit! Who the HELL do you think you are??? Would you run an ad pressuring women to 'confront toxic feminity'? The dismissive way that you [and specifically Mr Gary Coombe] have responded to >>>your customers'<<< backlash has settled it. Lifetime boycott. Don't even reply.

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Tim Morrison

Jan 15, 2019
0

I find your political correct new add insulting and offensive, and as a result I will boycott all P&G products until the add is canceled and an apology is issued publicly. You have great products, perhaps you should stick with your products features and benefits and stay out off all political issues.

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Tim tant

Jan 15, 2019
0

Your company add is as racist as it get to male gender

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Roger Wuellner

Jan 15, 2019
0

I was thinking about switching from Dollar Shave back to your product, until I just saw your biased, disingenuous commercial. Bad call. Do more homework and get some REAL men working for you. RWW

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bob

Jan 15, 2019
0

That advert. It's vile, nasty,disgusting and I am no longer a customer

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Ken Kazmer

Jan 15, 2019
0

Reviewed your new ad campaign (The best a man can be) this morning and have found it most condescending and offensive. Whoever signed off on this needs to know that sales are not increased by bashing your customer base. You have lost a lifetime customer.

Unfortunately I'm required to give you a one star rating as zero stars is not an option. P&G will never get another dime from this household.

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Al

Jan 15, 2019
0

Get out of political commercials Stop swearing people politically through your commercials I don’t need you to tell me how I think Your product is now junk

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J Eskew

Jan 15, 2019
0

Stupid commercial. Toxic Maculinity? Gillette is attacking men, looks like actually singling out white men. You are a razor company. Put whoever you want in your commercials, but don't become so PC you fall for the fake. Traditional masculinity doesn't offend or attack or threaten anyone. Stop being ridiculous.

Or maybe The Dollar Shave Club will become our family's choice.

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A man

Jan 14, 2019
0

Toxic masculinity?! Go fuck yourselves. Go woke, get broke. Now do a commercial on toxic femininity. So everything is “equal”.

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John

Jan 14, 2019
0

Communist social justice warrior propaganda is destroying America, but now that your company had exposed itself and is complicit in it, I hope it destroys you first I will never use or purchase another one of your products ever again.

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Mel Peltz

Jan 13, 2019
0

Hi, I've been using Gillette Fusion 5 ProGlide Blades since they came out and have enjoyed my shave. Today I tried to change the blade but it fell out of the handle! This has never happened before. Please send a replacement.

Thank you,

Mel Peltz 106 Anawan Street Brockton, MA 02302

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Robert A. Parkhurst Sr.

Dec 9, 2018
0

It is unfortunate that I take this time to inform Gillette that Fusion 5 which I use is not up to advertised standards. According to the public Ads one blade should last a month but it doesn't I am able to get 2 shaves out of one cartridge Fusion 5.

00 see my complaint ) when one razor is supposed to last a month ????

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Ravi Prakash

Nov 24, 2018
0

I am a user of Gillette blades since 20 years , but these days blades are coming of worst quality as compared to other brands, even in first shave it feels that blade will root out hair completely while shaving. Please provide the best quality blades.

Regards

Ravi Prakash

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Michael correia

Sep 22, 2018
0

I used one for your fusion 4 blade razors on my face and one of the blades came detached from the housing and made a slice in my chin. I was finally able to stop it from bleeding by using medical glue and a steri strip.

I've been using your product on face and head for years and never had so much as a nick. I have no idea if this has happened before to other consumers, but this unexpectable.

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grant dyson

Aug 24, 2018
0

I have been using your mach 3 razor for quite a while now but lately the blades don,t last very long, the cost of them keep rising they are not cheap to buy. I am getting no more than 2-3 shaves per blade where I used to get 6 or 7 if this continues I might have to grow beard and fallout with the wife or find an alternative, Yours, Gdyson.

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Karen Albert

Aug 23, 2018
0

I used the new waterless razor once. 36 hours later I broke out with a horrible raised angry rash that was hot to the touch. I used a prescription Cortisone cream to heal my legs. It took 14 dsys for the rash to go away.

Worst product I have ever used!!!

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terence LeBlanc

Jul 28, 2018
0

Shaving cream with Gillette brand use for over 40 years . No more....... If I had wanted a1/2 can before pressure gave out , I would have bought a smaller can ?

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Robert Troyer

Jul 8, 2018
0

I have been using Gillette shaving products for over 50 years and have always had pretty good experiences with your products. Recently I purchased a 10 count of the Mach 3, which I have been using for quite some time now.

Those 10 were the worst blades I have ever tried to shave with in my life. I tried all 10 and they were like shaving with rusty old blades. It felt as though they were pulling the hair out instead of cutting them.

For the amount of money those blades cost, one would expect much better quality. I have never complained to anyone like this before so that should tell you how bad they were. Your quality control department was sound asleep the day those were produced.

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thomas hunter

Jun 26, 2018
0

I have been getting the blue 3 blade 5 pack blades and I want the servic to stop, I get them 1 each month please stop the service has of now .

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maged sedhom

Jun 7, 2018
0

Hi

I bought gillette fusion pro glide sensitive (gel +skin care)

It stop working after few uses and all air pressure leaked leaving it useless as it is full but not pressure inside

It happened before twice

Thank you

Maged Sedhom

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D J Epstein

May 27, 2018
0

Having a problem with a can of Gillette shaving cream. In March 2018 I contacted customer service through the Gillette website. Apparently I was at the wrong site and was told, in a very unprofessional manner ("Hey David"), to contact some other site. This site was no help as well. I then made two attempts to contact Mr. Louvet, President of Gillette, and that too provided no response nor acknowledgement of my problem.

Gillette's customer service has been totally non-existent over the past almost three (3) months. I have made several attempts to get them to resolve my problem, but they won't even acknowledge that I have a problem.

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Robin McCulley

Mar 23, 2018
0

Hi, I purchase Gillette shaving products for my Son and Husband All the time, I have never complained about Any of them; However I have a problem with shaving Gel I purchased around Christmas for Stocking suffers. It is Gillette Fusion Sensitive 2 in 1, Ocean Breeze; I have bought this one before and had a problem but let it go, now I tried it again and the pump on the top does not work, this was the problem with the other one I purchased.

I purchased it Walmart Stoney Creek Super Store on Centennial Parkway as I said around Christmas (stocking stuffier), I do have the can for proof. The UPC number on the can is-047400653184, there is also a number on the bottom of the can it looks like the number is 526683231.

I purchase Gillette blades and a lot of other products made by Gillette and…

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Romney Gaudet

Mar 1, 2018
0

Replacement blades I purchased for Fusion 5 where dull had to discard and buy more replacements. What is your policy?

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Paul abbott

Feb 19, 2018
0

After using Gillette razors for many years my wife bought me a multi pack of blades costing £20 plus, the first blade pulled on the second shave next blade was ok then 3rd not good The mach 3 blade normally last about a week but these do not .i know some lesser quality must slip through. Just had to say. Paul

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Onslow Leights

Feb 7, 2018
0

I have been using Gillette Shaving gel for many years and once I open a can it is always defective the foam keeps oozing out.I have called about this before and was told that I would receive coupons but never ever got them.There must be something you guys can do to make the cans better so the foam don't ooze out when you put the cover on.My Mailing address is Onslow Leights.1A Thomas Street,GrandFalls-Windsor,NL,A2A2V7

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Darrin Rogers

Feb 6, 2018
0

I bought the fusion 5 kit with the razor and the replacement ones in a kit.Yesterday I opened the package and put shaving cream on my face and when I went to shave I felt a sharp pain and blood went everywhere.When I looked to the razor that I took out of the package part of the razor was sticking out at an angle and cut my face in numerous areas.I have been buying this product for years and never had a problem.The company needs better processes to make sure they don’t ship product like this out

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Mr. Rodney Crane

Jan 1, 2018
0

nd i must say these blades are the worst i have used. Crane.

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[email protected]

Oct 30, 2017
0

I bought a Gillette fusion saving gel and after only 2 applications I was unable to use it again because it would no longer dispense the gel.This is the second time this has happened ,I always use Gillette products but the quality seems to be faultering

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Stephen Zurich

Sep 13, 2017
0

I purchased my second Gillette Fusion Proglide power razor. While the first one lasted many years, this one stopped vibrating after one year. I would appreciate a replacement. I have been using Gillette razors for many years and have been satisfied with them, except for this one. Stephen Zurich. 102 Sharon Garden Ct. Woodbridge NJ 07095.

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Douglas Sikorski

Sep 8, 2017
0

High performance twist deodorant twist Brok e on first twist...this angers me since I paid almost 7 bucks firva product I now can't use. I know this will never be read...but if it does...yu can call me at 619 381 1995. ..anytime

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James Genius

Aug 9, 2017
0

I put a new cartridge on my handle directly from the clear holder. I started shaving the back of my head. Within 3-5 minutes the back of my head started burning. I passed a couple of strokes on the left side of my face and felt something scratching.

I got out of the shower to inspect the cartridge in the light and found a defect to the middle blade.

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Jon Stuckey

Dec 19, 2016
0

I have used Gillette Mach III razor blades for as long as I can remember, I am 47 years old. This past week I purchased a package of 5 blades from Walmart in Sullivan, IN. The next morning I opened the package and used the first blade.

I noticed immediately that the blade was EXTREMELY dull. I double checked myself to make sure I wasn't using an old blade by mistake. I was not, I replaced this blade with the second blade in the pack and the result for no different, I then choose the third blade and again the blade was as dull as a blade that was used multiple times.

Not that it matters in this discussion, but I have very sensitive skin and easily break out if I don't have a sharp, fresh blade. I only use each blade once or twice because of this, so shaving is very expensive for me.…

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Rachel Gillette

Nov 4, 2016
0

HiI've always used The Gillette razor as I think it's by far the best plus my sure is Gillette too haha. But unfortunately the latest one I bought i used once and it ripped a long peace of my skin of my leg.

So I checked the blades and they were all bent. So I'm wondering if you could send me some vouchers as I cost £15.

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John Fitzpatrick

Oct 31, 2016
0

I paid over twenty dollars for five blades. I was only able to get about six shaves from each before the blade dulled. This is outrageous and extortion. What are customers going to do about it? I hope we can boycott Gillette until they decide to make blades more affordable.

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