Firestone

I purchased a set of tires for my 2016 camry and I purchased a 4 wheel alignment.

The tires were recommended by a manager on duty.

The tires were very noisy and created an uncomfortable ride.

I returned, thinking that I purchased defected tires.

The manager offered to allow me the opportunity to purchase a better set of tires and I agreed.

Unfortunately the tires were not in stock.

I received an estimate and a projected date to return for the agreed service and terms.

I drove over 70 miles from work to the Opelika, Alabama location 4 times to be informed that the tires were not available during each visit.

The 5th visit, I spoke with the store manager after previous engagements with 3 supervisors out of 4 failed attempts.

The store manager failed to get the tires in as promised on…

YESTERDAY, I WENT BY FIRESTONE STORE HERE IN ROANOKE VA.

FOR AN REINSPECTION AT 08:00 AM GOT REINSTECTED IN AND OUT QUICKLY!

NOW THIS MORNING MY SON GOES OVER TO THE SAME STORE 30 MINUTES EARLY AND WAS TOLD THERE WERE 13 AHEAD OF HIM, HE'D HAVE TO LEAVE HIS TRUCK!

AND WE BOTH HAVE BEEN TOLD 1ST COME 1ST SERVED, TO BE THERE WHEN THEY OPEN, WELL THIS MORNING HE WENT 30 MINUTES EARLY AND WAS TOLD THERE 13 AHEAD OF HIM AND NO PEOPLE THERE, JUST CARS!

WHAT THE HELL KIND OF BUSINESS IS YOUR FUCKING COMPANY RUNNING WITH A BUNCH OF DAM LIARS!

YOUR GOING TO PUT A STOP TO HAVING YOUR IDIOTIC PEOPLE LYING TO PEOPLE, WE'RE TOLD 1ST COME 1ST SERVED, TO ME AND EVERY ONE ELSE IT MEANS IF I'M AT THE DOOR WHEN YOUR DOORS OPEN FOR BUSINESS THEN I AM THE 1ST ONE SERVED!

WELL FIRESTONE I'M GOING TO…

I brought my car to Firestone this past Thursday night, because I had an apointment to have my oil changed on Friday.

I got my car back tonight Monday.

It took them 3 days to fix a Power Steering hose and to turn on a swich for the gas tank, unacceptable!!!!

The comment I got on Monday was also unprofessional from one of the co-workers "since things have toned down here we will start fixing your car", really after 3 days of waiting?

Unacceptable customer service.

Please see attached review below for detailed complaint

Firestone Complete Auto Care 4834 Virginia Beach Blvd, Virginia Beach, VA 23462

I had only been to two Firestone locations ever.

The first time was in Norfolk Virginia.

They cracked my wheel well and said that was already like that.

The second time was at the Firstone Complete Auto Care at 4834 Virginia Beach Blvd.

I had bought this truck only a week before visiting this location and had cleaned my chrome wheels twice and the second cleaning was only the day before.

I decided I'd like new tires on my new truck because the other tires were too small.

I went in and got the new tires put on.

When I left that "God awful" establishment we were having a torrential downpour so I didn't do a walk around to look at the tires.

The next morning I went out to my truck to take a look at them I…

Came to get flat fixed for 20 dollars now ended paying 140 dollars for a stripped lug nut that they put on when I bought tires.

Spoke to manager only gave me a discount will never come here again for any reason not even to put air in tire.

Firestone Complete Auto Care 4834 Virginia Beach Blvd, Virginia Beach, VA 23462

I had only been to two Firestone locations ever.

The first time was in Norfolk Virginia.

They cracked my wheel well and said that was already like that.

The second time was at the Firstone Complete Auto Care at 4834 Virginia Beach Blvd.

I had bought this truck only a week before visiting this location and had cleaned my chrome wheels twice and the second cleaning was only the day before.

I decided I'd like new tires on my new truck because the other tires were too small.

I went in and got the new tires put on.

When I left that "God awful" establishment we were having a torrential downpour so I didn't do a walk around to look at the tires.

The next morning I went out to my truck to take a look at them I…

i Went to Firestone at 306 North HWY 7 Blue Springs MO 64014 at 1 p.m.

4/27/19.

I went to get my Driver Rear tire replaced because there was 2 nails that i knew about that happened the night of 4/26.

After the visit i went to fill up gas and noticed my Passenger Rear tire looked brand new.

I called the shop and they said they'll get me helped out.

I got back to the shop to find out that the paper was Marked "RR (Right Rear)".

I was told before the tire change all of my tires needed to be replace sometime.

I didn't have the money for all 4 tires My girlfriend gave me money to get just the 1 done.

Because the Driver Rear that had nails in it.

I was told that i HAD to of said Right Rear when i know i said Driver Rear.

Not to mention i had mentioned there being nails in it and having…

Took a tire to be replaced to the lockhart tx. location told them not to operate the windows now the drivers window will not operate, cannot secure vehicle or put drivers window up when it rains worked before. will be glad when the tires I purchased go out of warranty I will never do business with ((Firestone car care company again....

If employees can not do what manager tells them.

On 4-19-19 at 11:51am I took my Toyota corolla le into firestone to have service done for the 5000 mile and I was told it would be ready at 3:00pm.

So about 2:55pm I called firestone to see if my car was about ready upon calling I was told that I had nails in two of my tires so well how much would that cost and I was told $20 each tire I told Laith no he was my service advisor I will take it some where else and so today I took my car to have the tires check out and have the nails that I was told by firestone remove and there are no nails in none of my tires.

And I'm upset because they lie to me about that.

Now had I said yes fix my they would have charged me $40 for nothing what a rip off I am done with firestone they lost a good customer. place: firestone complete auto service 435 N.…

St.

Louis loughborough location does not want business, called for a quote on struts & couldn't get a call back?

Went to your facility on Paxton Street Harrisburg PA.

Had a coupon for Ac performance check.

Was told system was empty fill with dye recommended.

Refill completed.

The frustration was that the performance check cost was not applied to the fill.

If I told them I needed.

Charge I should have only been charged for the fill.

Took my car in for inspection.

Asked how long I was driving with bad brakes.

I did not know what they were talking about.

I am old but not stupid.

No signs of bad brakes, no mushy brakes, no noise, no brake fluid under the car I was told I could drive it home and park it.

Well brakes failed in the parking lot, I damaged my car and their building.

I trusted these people and they put me and others in danger.

Now they go on their way while this will probably cost me thousands.

I have a citation for driving with faulty brakes.

I have driven since I was 16, never had a ticket or warning, anything.

I have a lawyer.

This is not fair.

I am a widow who lost my husband and grown son less than 2 years ago.

I live on social security.

Body shop thinks my car will be totaled .

Then I will…

Good Afternoon,

This letter is out of concern for my grandchild Mia J. who has been unable to get a resolution to the problem one of your stores as created - located at:

608 Valley Hill Road SW Riverdale, GA 30274 Ph# 800-367-3872 678-263-8824

My name is Ms.

Butler an I have been given Mia permission to assist in the handling of this situation.

The matter started back on March 25, 2019 when Mia took her 2015 Chrysler 200 which had about 62,000 miles on it into the above mentioned Firestore Care Center in for a simple oil change.

She left the shop the same evening to get about a few blocks down the road before her vehicle started knocking an smoking.

It was to late to take the car right back, therefore; the next morning on March 26, 2019 Mia began attempting to reach Firestone, but;…

Would’ve been a better review if the mechanic wasn’t revving the piss out of my car as if it was his own absolutely unacceptable and un professional.

I am not sure if he is bad at driving a manual or if he just wanted to make some noise but I’m NOT happy about that.

This will be my second time coming in after messed up the first time and they still are giving me bad service and repair my car was fine into I came here

took 2004 dodge ram for brakes rotor alliangment cost 1,300.

00 waited for truck all day mechanic drove around building said it was all set took it how 7:00 pm notice it would go to the right still would not drive straight!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bought a battery from firestone about 2 years ago.

Called them a day prior to coming in regarding battery needing a charge.

Employee tells me who i spoke with and that that employee didn't work today what does the employee who i spoke with have anything to do with my battery issues.

The wait was extremely long .

Employee needs training in Customer Service .

Take battery out of car have to get back in line.

My whole Sunday is wasted.

Not a happy customer will never recommend Firestone.

I bought tires and do business with clay.

I applied for your credit card at your cleburne Tx store.

When buying some tires so I could get some other expensive work done.

I forgot I had temporarily locked my credit file as I have great credit and keep eye on it. cfna called the store and told Chris I had my credit locked while I was standing there.

He told them I was right there.

He then hung up and told me I was declined because they can’t see my credit?

I immediately unlocked it and Asked him to tell them it’s unlocked and he said would have to run another ck on my credit.

I’m in finance and that’s the reason cfna called so I could unlock.

Chris said no way to call them back to let them know unlocked credit.

So I now have a credit hit, no credit card and that is wrong.

I have…

i am so shocked at how you ignored my complaint on how your store on loughborough in st, louis charged me for work that wasn,t done right, i had to pay to tow my car off your lot and pay someone to do the same work right. i am sorry, but i can,t let this go, so i,ll contact my news stations and highway safety dep. and anyone whom can help me

Today my son was at the Firestone Complete Auto Care located at 15697 SW 88th St Miami, FL 33196 for a vibration check on the front wheels, when picking up the car we realized that he had a blow on the front left fender, precisely in the side where he was working, a blow he did not have when he left there.

We met with the general manager and with the technician Rogel (31), who with much discourtesy, wanted to pass us off as fools, denying our claim.

I am a customer of you approximately two years, our four cars are taken to their workshops but today I left very disappointed in the bad treatment and discourtesy for a client.

I tell them that I will not visit their facilities anymore, that all those who ask me for references will give the worst opinion and that I will stop using their…

Firestone tech overtightened the lugnuts on my car.

Next time the tires were removed two studs broke off.

Asheville NC Firestone manager Chris says I have to pay $150 for each stud repair.

Dropped my car off for an alignment at the Meriden/Wallingford Firestone.

A week or so after picking it up, I realized that there was a dent in my brand new 2018 corolla.

The dent was under the back passenger door, right near the tire, where only a lift could damage.

The paint was chipped, but no scratches.

It was not there when I washed the car a few days earlier, (before I took the car into Firestone).

I did not put the dent there.

It looks like someone tried to lift the car in the wrong spot and did not realize it until the damage was done...

Spent $189 for lifetime unlimited alignments and got a huge body work bill.…

My college son spent over $750 to have an alternator and battery replaced at a Firestone on September 28th, 2018.

Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again.

The alternator installed by Firestone was defective.

My son broke down in another town and had to get it replaced right away to get back on the road.

Firestone won't make good on the bad alternator because he didn't come back for them to replace it.

After store manager said there was nothing he could do, I was put in contact with Area Manager.

He said there was nothing they could do since they wouldn't be able to return the bad alternator to their supplier.

But, I have the bad alternator to give them so they can return it to their supplier..."oh, well there is still nothing we can do".

I…

My college son spent over $750 to have an alternator and battery replaced at a Firestone on September 28th, 2018.

Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again.

The alternator installed by Firestone was defective.

My son broke down in another town and had to get it replaced right away to get back on the road.

Firestone won't make good on the bad alternator because he didn't come back for them to replace it.

After store manager said there was nothing he could do, I was put in contact with Area Manager.

He said there was nothing they could do since they wouldn't be able to return the bad alternator to their supplier.

But, I have the bad alternator to give them so they can return it to their supplier..."oh, well there is still nothing we can do".

I…