Firestone

I had them replace my struts and front control arms.

After they completed the suspension work, the car made a ton of noise.

I found out they forgot to use lube!

I After Firestone fixed this error my suspension was still knocking and again I had to take my car back.

This time the Firestone couldn't hear the noise.

So I had to go back the next day to recreate the sound.

The third time around the tech discovered a few lose bolts and stated the problem was solved!

But that was not the case.

Now my car is still making a clicking noise in the suspension.

I'm on my 4th time taking my car to this terrible location and I'm still hoping they can fix the problem Firestone created.

MY RECOMMENDATION IS YOU NEVER GO TO THIS LOCATION.

Been a firestone since 1997 .

Purchased many sets of tires from firestone on broad street and tires plus in north Augusta Sc.

The quality of product is very poor on Firestone products quality of product does not match price every time I go in for a tire issue I am told I have another tire that’s need to be replaced just today had a sidewall blow out this is the second tire to do this I stoped by Firestone on broad street today .

They looked at tire and said I hit something.

Its allways some excuse about why.

Today firestone lost a customer for ever and I will tell everyone not to shop firestone or buy their product and I will close my charge account

I am a Firestone credit card holder for many years and have spent thousands of dollars there.

My son went for an inspection and was told that the rack and pinion needed replacement.

He took it to a Nissan dealer who said it was fine.

My son went back to your Warwick, RI store and was told to challenge the inspection.

They never put the car back on the lift.

The challenge said the rack was perfect.

He went back to Firestone and they put a sticker on the car.

We would have paid more than 1,200.

00 in a repair that was not needed.

Please call me at4017874388 because I will not be using my card at your facility again and I want to speak with someone about this as I am extremely upset

I took my van in because it was overheating and adding antifreeze didn't work.

I told him I only had enough money to pay for this one thing.

He called me at work and told me it was gonna cost me 598.

00.

I said that was outrageous and the van wasn't worth me spending so much.

He said hold on a minute and then quoted me a price of $388.

00.

I told him to fix it.

I picked up the van after work.

I was driving no more than ten minutes and the van started to smoke.

I pulled into a parking lot and my son lifted the hood.

The hose that they put on was dangling there not attached to anything.

A kind man walked over and helped us attach the hose as best we could.

I was driving back over the bridge, heading towards Firestone when it konked out two more times.

My van completely died and…

I have been a loyal customer of Firestone for over 20 years as was my father and my grandfather.

Between my self and my family we have purchased literally hundreds of auto and farm tires.

However today I took my daughters car to my local Firestone to have a used, but better tire on her car temporarily until she could afford all 4 new. ( she has been saving) ( I feel its important for her to learn responsibility. ) Imagine my surprise when I was told by the manager that Firestone policy will only put a new tire on her rim.

I call B.

S. from your company!

Really!

Bottom line is only the short sighted gain.

Profit over customer loyalty.

We WERE going to purchase all 4 very shortly, BUT no longer.

Discount Tire here we come :

I went to the Firestone on commercial blv in lauderhill close to university and in ask the service advisor to put air in my tires I ask for 50 pounds in each tire which he refused to do so so I ask if I can put the tire in my own tires which than he responded you know what I dont even want you using my tools I thought that was very rude to say to a customer

I have a complaint against Adam, I believe he is the manager at the Firestone on 11318 north Fwy location.

I want up there on May 29, 2019, because I had a piece metal in the left rear tire; and a nail in the right rear tire.

The left rear tire was purchase on April 09, 2019; he said, my road hazard warranty would not apply.

I was good on the days, but not on the depth.

He said, the depth was 8/32, but he would not show me.

So I ended up buying a new tire for $60.

71.

I remind you the tire is a month old with 922 miles on it.

I think the tire should have repaired or replaced free on charged.

The right rear tire he said, he could not repair, because I was missing two studs, which I understood.

He gave me an estimate of $135.

00, which I thought was high just to replace two studs…

Stopped by the Rio Rancho, NM location off of Southern.

Didn’t get an inspection nor a price was only told if I required service I would need to leave my car until 1PM.

I was there at 8AM

Representative was rude, lacked empathy, and for a potential first time customer, he insured I will never think about giving my hard earned money to Firestone.

Company needs to enforce professionalism, and standard courtesy.

I don’t care about your budgets or staffing issues PERIOD.

Competitors was able to provide inspection, quote, and service completed by 10AM

I made an appt. for 4 new tires on sunday, 6/2 for 4pm today, 6/5.

It is now 4:40pm and my vehicle has not even entered the bay! "We only have 1 alignment machine" is one reason for the delay.

Seriously, this is not the consumer's issue!

Whatever is the purpose of making an appt if they will be unable to honor the schedule??

Will not do business with Firestone again.

The gentleman sitting next to me has the very same issue.

Will also report out to the BBB.

I went in to do my lifetime alignment.

The representative asked me the reason for the visit.

I explained to him rhat I drive for a living so I had put 5,000 miles into the car and replaced the shocks so there was probably something that needed to be adjusted.

He said this may change the height of the vehicle and he cant help me.

I complained to the manager but I feel its not fair they would try to deny me service and i doubt its legal.

Never told me about not having any brakes at all just a fluid leak.

Had working brakes going in to drop off .

Leaving had no brakes and backed into car in parking lot.

They never said anything about it when I picked car up

On January 29 I visited the Firestone Store in BELLEVUE to change the rear brake pads of my car, when they delivered my car as a finished service I felt a noise in the rear wheels every time I tried to brake, call the Firestone to explain what happened, returned to the place two days later and informed me after a technician checked the brakes, that everything is fine that the noise was gradually reduced, I did not agree with that information and continue with my car, in April I have first an appointment at the Firestone to align my car and report that the noise has not gone completely, I suggested that they review it and they informed me that it could not be done at that moment that I had to make an appointment, finally when I am going to change the oil of the car in another establishment,…

I went to Firestone on Madison Ave in Memphis TN because I had a screw in my tire..

The manager told me I had to buy a new tire for 70+ dollars and this is with my warranty..

I left and went to another tire shop and was told that it was not even in the tire and he pulled it out and said ma'am there is no charge..

So why would they even try to screw me over and I have a 2018 Chrysler 300 and already let them charge me 900.

00 for a set of tires in March

My wife and I have been a Firestone customer for many years.

Recently I had my wife's Repaired at the Goose Creek SC.

They Replaced three gaskets on the engine that was leaking oil last week on 5-29-2019.

On 6-1-2019, around 2:10 pm.

My wife started to drive the car from our residence.

After getting into her car that is a 201 Chevy Cruise LT, a short distance the car overheated and the A/C shut down.

She pulled over by our house which is only a block away from the Goose Creek Firestone.

When I got there with my vehicle.

I popped the hood and saw oil and debris all over the engine and it looked like the accessory belt was broken.

I shut the hood of her car and drove it over to firestone Goose Creek which was about 100 feet away.

I pulled into one of the car bays and shut the…

I had my tires rotated at this shop and have received work various times.

I really didn't want to write to you but, I feel as though I have been taken advantage of.

Without given concrete dates, I'm sure you can visit any customer work orders and or customer service history.

My last 2 visits at this facility has been absolutely horrible.

After having my tires rotated along with oil changes etc, my driver side front tire 2011 VW Jetta SE center cap showed up missing.

I didn't notice the missing center cap until the next day.

I called the shop immediately and the assistant manager Adrian who was really nice informed me that they had the center cap and for me to come in to pick it up.

When I arrived at the facility the next day, no center cap was found.

Adrian gave the card to me with…

Went for oil filter and tire rotation Tec never rotated tires I stood and watch from the time my car went in the shop till the time it came out.

The tec told his bosses he did it first, well I know he did not as I said stood there the whole time and never seen a wheel come off my car and I also marked them as I run in to this all the time but usually its at a dealership or shop where you cant see what their doing.

I will never return to this shop and definitely will advise all to stir clear !!!!!!!!

I want to thank the team at Lackland Air Force base, San Antonio, Tx for their courtesy, professionalism, fairness, customer service and just old fashion way of treating customers with respect.

The team is coordinated and just makes you feel as if you are family.

Explains their work and don't try to pad it.

Honesty and fairness.

Thanks

to start I made an appointment at your Montclair California office.i waited 90 min. before anybody even looked at my car.

I had aready told them my power steering hose leaked .they informed me the part was special order and 220 dollars plus labor . they told me they were going to change the return power steering line .which is what I wanted .

I waited more than 7hrs at the shop , then the service manager came and informed me he had information that was going to make me happy. he informed me that they only replaced the section that was leaking and that they were only going to charge me 220 dollars. now my problem is the piece they replaced is made of rubber but not the only rubber section of the power steering return line , if the most likely cause of this line failure is age .then by…

Good Morning, I am sending this complaint for a simple oil change at 953 chimney hill shopping center virginia beach va.

23452-3048.

I had set up an appointment with them for Wednesday at 08:30 am.

I drop off the car at 6:30 and put my envelope with keys in drop box.

So when I was getting ready to pick up at 5:00 pm I called to let them know I was on the way pick up, they didn't know that my car was there so they finally said that my envelope with keys didn't fall down into the box right and they sill have not done nothing to my car that I had Appointment confirmed.

Reservation # 77148871.

Didn't get a sorry we will take care of or nothing.

I go to that Firestone because it treats me right and I have done a lot of work done.

I was very pissed!!!!

Went Firestone in aberdeen Maryland to get oil change and tire rotation on March 5 2019 they checked a lot of stuff out on my car that I didnt authorize and told it would be 2400.

00 worth of work I drive a 05 Nissan Altima I told him just do what I asked for would never put that much money in this car.

Checked else where and got everything done for less then 1000.

00 and 5 days after they rotated tires noticed the hub cap on my drivers side was broken I replaced and will never go to this place ever again they are over priced and dont care.

Oh almost forgot brought 4 tires from them about 2 years ago the most uncomfortable ride I've ever had.

They keep losing air took my car back and I have insurance on them and of course they find nothing wrong.

Do not recommend them to anyone I…

my abs light came on and stayed on so I went Fire Stone for repair.

I was giving a quote of 327.

99 and I told the manager ok repair!!!

When I was called to pick up my Van and job was done I was presented with a BILL of 455.

15!!!!!

I paid the BILL under protest and unless I am giving a refund I will file action with elder abuse with false information .

Phillip McCaffrey 804 397 4763 your store Regency Sq 1414 N Parham Rd.

Richmond Va.

23229 Service Mgr.

Bill 01 customer #345477 I also know that I was not given full information under the LAW

I went to firestone in San Antonio tx off of 1604 and culebra.

They were real nice but didnt catch the problem i was having with my tires.

I asked what was wrong with them they said..

Oh it just needed to be balanced.

I said okay.

I went on my way.

I still heard the noise and it was still shaking.

This was on Saturday May 4, 19.

So today May 7, 19 i went to an other firestone on Nacogdoches.

Well the man that was at the counter was very rude, condescending.

I explained to him what happened at on sat and that the sales person from enterprise sent me over to get my car checked out.

He said i need a P.

O. i said ohh i can call my sales lady.

She said if u had any questions to call her.

He laughed and said she is not the one who approves them.

I said okay well how will that…

LAST WEEK I TOOK A TIRE WITH A AIR BUBBLE ON THE SIDE, AFTER 25 000 MILES ( 50 000, MILES WARRANTY), I HAVE THE HAZARD ROAD EXTENDED WARRANTY TOO. .

THE PERSON IN THE FRONT DESK WANT TO CHARGE ME $90 FOR ANOTHER TIRE, THEY SAID, IT WAS MY FAULT, THE WARRANTY WILL NOT COVER THAT, AFTER A VERY LONG ARGUMENT, THEY SAID, THEY HAVE NOT THE TIRE THAT I NEED, AND SEND ME TO ANOTHER SHOP.

IN THE OTHER SHOP IT WAS THE SAME LONG ARGUMENT AND FINALLY THEY REPLACED IT, AND CHARGE FOR THE INSTALLATION ONLY, I AM 70 YEARS OLD AND THAT WAS A VERY BAD EXPERIENCE FOR ME, I KNOW I DID NOT DAMAGED THE TIRE, I KNOW THE HAZARD ROAD COVER THAT , AND I KNOW THEY TOO KNOW THAT, WHY THEY DO IT ?

TWO DIFFERENT SHOPS SAME BEHAVIOR, TRYING TO OVERCHARGE ME $30 OR $40, AND IN THE LAST 3 YEARS I EXPEND THERE AROUND…

Billing is fraudelent.

Cannot speak to anyone to fix what needs to be fixed, cannot update accou t information have paid my bill in time up until the last two and half months because I cannot access it change correct email . now they're charging interest and late fees.

This is the only company who's is shady and shoddy enough to manipulate and be underhanded.

I should have NEVER EVER gotten a card.

I've been a Firestone customer for more than twentyfive years and have paid either cash or personal credit card and to be treated like this I'm going elsewhere for service.

What bull$h!t.

Don't s shop or go to FIRESTONE OR get their credit service - SCAM.

Not what it used to be, I promise it's nothing but trash

Quoted out the door price of 130.

00- picked up my tire and actual price was 212.

00.

Very deceptive