Firestone

I am very angry with firestone since I only lost my time and work I went on Friday to r make oil change and tire rotation to my 2013 are loading and were busy we made an appointment for today Monday at 12pm and they tell me that they can't do a flat tire rotation after a while they tell me that they can't do the oil change because they are loaded since they have always been going on since 2015 or before they have been doing tire rotation and oil change in the same conditions and There was never an excuse so far I have been disappointed to pay my firestone card and I will not continue with you I will not follow them recommended.

worst service i ever recieved in my entire life.

Eugene couldnt sell ice to an eskimo.

Acted like he was put out by doing anything and sat out in the garage while customers waited in the lobby.

I brought a tire to be re sealed .

Eugene said he would try to fix it but probably couldnt.

So after he told me he couldnt i asked if he could sell me a couple new ones.

I told him what size I wanted just rreal short said he doesnt have them but did not try to help me out getting another pair at all.

Piss poor service and sales ability really hes your manager pathetic purely pathetuc .

Will never spend my money at firestone again.

Never

Greetings Y Last week an email was sent to you concerning an individual names John T.

I requested for him to send me the specific specs of the oil that was used in my car in 12/2018.

I noticed in the letter from the third party many typos and untrue statements.

For one it’s repetitively mentioned that the oil was services in 05/2018.

Next my BMW was just serviced 07/2019 For a faulty drain plug and I was not given any documents clarifying what type of oil was used in my car.

This situation has been a real eye opener for me and after 10 years of spending my hard money John T has given me every reason to question any work completed by Firestone.

At first I thought it may be safe to just visit a different Firestone after my car had being totally violated and the representative totally…

I made a appointment for 9:30 am.

I arrived early to make sure the vehicle was ready.

Maria checked me in and told me it would be 20-30 minutes before they start working on it.

It was 9:00 when she told me that.

She left and another guy walks in and never smiles or talks to anyone in the waiting room.

At 9:50 I asked if they were going to start on my truck the tech tried to tell me the work ticket was just put on the board.

I told him that wasn’t true.

I explained that I had been there since 9 am.

That’s when the other guy walked up and told me Maria told him that she said it would be awhile.

I told him no I made an appointment for 9:30 and if they can’t keep it then why didn’t he walk in and tell me what was going on.

At 10:00 my truck finally was pulled in.

When my truck was…

My Tires were rotated but they did not reset my tps.call them about it said it would cost me 20 dollars.

I think that should have been done when tires were rotated.

I brought my car in for slightly overheating (but never going more than halfway), which had only been going on 2-3 days.

I was told it would be $409 for parts and nearly $850 for labor.

I took it to a Dealership and was quoted $650 for the WHOLE thing, with less than $200 for new parts.

The staff at Firestone was rude, took forever to complete simple things (even with an appointment), and made me feel guilty for not being able to afford that much to fix my car on the spot that day.

I will never return.

I am an active duty service member who has had two questionable incidences with the Firestone on Fort Bliss to the effect that I felt they were adding services, being deceptive about services and not telling me everything for my vehicle.

I've had an instance where I had an LED on on my vehicle and it was recommended that changing my battery would take off the led error.

It did not.

When I inquired about it, I got vague answers.

The most recent situation was when I took a vehicle I had recently acquired to Firestone to get a road inspection.

I was told that my rear left suspension was leaking and that I needed to change it.

Then I was told that they just don't change one but both of them at the same time.

The price was over $300.

Something was bothering me about that so I got a…

Walked into the store right before they closed in distress because my tire had popped and I did not have a spare.

The store manager would not cooperate and stay open to help my family and I.

He showed complete ignorance and no sort of customer support once so ever.

We were also not the only people at the store having problems with the staff.

Another family needed their keys to get back into their car to grab stuff and a staff member was unwilling to cooperate and give back the keys until the customer had to beg.

Everytime I think about this I am furious this is my second post.

I took my 2016 Dodge journey to Firestone thinking I had a battery issue.

I guess they replaced the battery not sure because after I got my car back 5 miles later it was not running again and they damaged my vehicle.

See photo below the battery is hidden under wheel well when removing wheel well they bent the frame of my fender and a screw is missing.

I called manager to see if they would tow my car back to Firestone 2126 s.main St.

Wake Forest NC spoke to manager Travis he would not I called corporate to make a claim regarding the damage too.

Horrible......

I requested to have work done on my vehicle 2016 Dodge Journey I thought was the battery.

I have my vehicle towed to Firestone 2126 S.

Main St.

Wake Forest NC on 7/13/19.

I thought they would run diagnostics to make sure it was the battery.

I waited about an hour told the vehicle replaced.

As soon as I drove the vehicle lights began flashing on the dash.

I only got about 5 miles vehicle wont start again.

I am stranded with my children that have special needs and I am disabled myself.

My family was already in a crisis now this.

I noticed today the metal where Firestone removed the wheel well cover is bent and a screw is missing (see photo).

I have no money for a 2nd tow all I am told by Travis Manager is to bring the vehicle back.

I have no money someone paid for the battery for…

I called after getting a flat tire asking if they have a replacement available.

They said yes.

When i get to the store they don’t have it.

I got the tire in another place and it took them 2 hours to replace the tire.

The guy gave me a nasty attitude and on top of it .

Took a 15 min knowing i was waiting for a long time.

My complaint is about Enrique Origel's extremely RUDE behavior with me.

A year+ ago, I took my very old Honda in for some work.

I was talked into getting a lifetime alignment package that I paid for.

Shortly after getting the alignment package my Honda died so I never got a chance to use the package.

So I asked Chris who was the manager at the time if I could transfer the alignment package to my new car (Toyota Prius C) He told me YES.

Today I brought my Toyota for tire rotation and alignment.

Enrique was at the counter.

I explained I have the lifetime alignment package that was transferred from my old car and that the prior manager approved it.

I told him I never had a chance to use the package as the reason because my car died shortly after purchasing it.

Enrique Origel told me…

I purchased tires from your location in Cape Coral, FL approximately a year and a half ago (Jan 2018) and they are 65,000 tires and I also purchased the tire protection.

I brought my vehicle in today 7/12/18 and my vehicle has roughly 26,000 miles on the tires and I'm being told I need 2 new tires because of the thread.

When questioned on why that would be I was told the best they could do for me was $40 off and my bill would be roughly $200.

I want to know why my tires arent covered.

I had my pervious tires on for over 3 years and didnt have this type of problem!!!

I took my Van for a Brake Job on 6/28/2019.

Firestone (6500 Dykes Road, S.

W.

Ranches, Fl 33331) changed front Pads & Rotors.

Mechanic "Carlos" told Firestone service manager that the brake pedal is spongy (Goes all the way to the floor).

I returned the van back to Firestone on 6/29/19.

They changed Master Cylinder, Brake Fluid & ABS Hydraulic Unit.

Now the van shows four indicator lights on the dash board (ESP & BAS), ABS, Traction Control System Picture, malfunction indicator lamp).

My Cruise Control doesn't work.

Firestone told me they will take the van to AutoNation Pembroke Pines Dealership & get my van fixed.

It's been 5 days & my van is still not fixed.

I must confess the Firestone Managers have been extremely courteous during these issues.

I need my Van back the way I…

My name is Patricia Bolden in your system has Patricia Davidson which was before I got married.

Which I don't think he changed.

I had appointment on Thursday July 11, 2019 after 5 p.m.

Called in and they told me to come after I get off work to have oil change and my tires rotate and balance.

My husband deliverd for Firestone stores in Nashville, Tn. with Bolden Express for a long time.

I even helped him on weekends and your staff has always been very nice and helpful.

WE always had our vehicles serviced with you and buy our tires with you.

Mike my husband passed away in February and he was delivering up to when he went in the hospital.

I went to the store after I got off the first time I have been back to Firestone since Mike's death and it was hard to do so.

When I walked in your…

Took my car in for a tire rotation and alignment and come out with my front wheel bearing broken and nothing was wrong with my car when taking to firestone they are a piece of shit people I had my daughter with me and we were there for 6 hours or more and they let u drive off the lot with my cars making thumping noise.

So I took it to Toyota who fix it for me and had to pay 500$ later and now fire stone won’t do anything and they need to pay me back.

2005 Toyota RAV4 I was aware of a slow right front tire leak.

I went to Firestone on 7 July 2019 for my oil change, free tire rotation & spin balance since I purchased this coverage when I brought the tires along with my lifetime alignment.

I thought Firestone would tell me there was a problem with the right front tire since I knew that was the tire that would be low in air pressure since I checked it before I went to Firestone.

According to my paper work everything was fine.

Yesterday (10 July 2019) my tire sensor light came on.

Indicating a tire was low on air pressure.

After checking all 4 ties for air pressure, the right front tire was 7 pounds low.

I came to the conclusion that my tires were not rotated, spin balance or tire pressure checked.

I know there is no way prove that…

I have taken m6 car to Firestone going on the third time to fix the same problem an never get f8xed right yet it was no problem for them to take my money an car is in worse shape than when I first took i

We purchased 4 new tires for our Jeep on 11/28/17 at Bauer Built in Albert Lea, Minnesota.

Part of the purchase was the promise of free tire rotation.

At the time of purchase the mileage on our Jeep was 154,241.

At 157,930 we returned to Bauer Built for rotation, then again at 166,562 miles.

Now we turned to 173,00 and called for an appointment.

We were told the facility was closing in 2 days.

I asked if I could get an appointment but was told they were only there to clean out the shop.

So what arrangements have been made to stand behind promises made as incentive for people to buy from you?

Please don't tell me I can go to Mankato or Rochester.

I don't care to drive a round trip of 120 miles to rotate tires!

I made an appointment on 7/5/2019 to have the bulb in my passenger headlight installed in my vehicle. my confirmation # is 79666603 I ordered the replacement bulb from amazon and only needed it installed.

I live in Middletown Delaware which is about 30 miles away from your location which is the 2098 New castle ave, New castle De. when I arrived at the location the manager there who would not give me his name finally calls me up and asked me what I need, i told him I had a 10:00 appointment and I needed to have the bulb in my vehicle replaced and I have the bulb already. he rudely tells me we dont do that here!

I ask why he tells me its a fireable offence to install something the customer brings in.

I calmly explained to him I visited the Elkton Md location the week prior and they had no…

I recently had my 2007 Tahoe towed to the Ballytyne Firestone Auto Center in Charlotte NC.

It just stopped running on my way to work.

I was contacted shortly and informed I needed a new alternator and battery for which I paid 700.

00.

I picked the car up after Memorial Day weekend.

I noticed it just wasn’t driving right but thought I may need to break in the alternator.

I contacted the office after a couple of weeks and voiced my concern that the alternator was incorrectly installed.

They told me to bring it by and they would check.

When I got there they said the only way to find out what was wrong was for me to pay 10.

00 and have it hooked up to a computer, which I did.

Shortly I was informed the alternator was fine but I needed shocks and struts replaced for 2,800.

00.

Oh…

Bought a set of fire stone destination ATs with a 50,000 mile tread warranty I bought them from the canyon and Pierce store in Littleton Colorado the guy that I talk to today by the name of Dale and for me that even though I have only for 30 seconds left and only 19,000 miles on the tires there's nothing they can do I've bought a lot of tires from Firestone but if this is how your warranty works I'll make sure I pass it along to everybody else never to trust your mileage warranty

Serice at the Green Valley Arizona Firestone repair shop is horrible.

First incident they UNDER filed my fluids which made the transmission NOT soft.

Then we went in to have a slow leak on our tire repaired and our tires rotated. they fixed the leak, and NEVER rotated the tires.

We took it back within 5 mintues and THEN they rotated the tires.

To top it off, on the same visit for the tire repair and rotation, they wanted to sell me a brake flush we declined, but then they NEVER put the Brake resevoir CAP BACK ON!

And to top it off they always say they changed my air filter, well it is the same air filter we installed ourselves and have to change ourselves AFTER it is has been in for repair.

Courtesy checks lead to "you need this and this and this and this.

Sounds like they want…

supplied the guy with all info needed about run flat tires for a 1999 corvette.

I was assured he would call me back with a delivery date and a schedule for installation..

No call back after waiting all day.

It took me 5 minutes to find what I needed somewhere else.

Shame you employee people that care less wheather firestone makes money as long as he gets a ckeck.

No courtesy call 0R anything.

Waited till closing time thinking I would eventually here back.

NOTHING.

RIVESIDE DRIVE FIRESTONE MACON GEORGIA

I just purchased a new ram 2500 in January 2019 it has 7000 miles on it it came with firestone trans force at the left rear tire is popping and crackling never heard a tire do this before called fiirestone center they never heard of it either very loud any ideas