Fingerhut

Not Happy...I've ordered many things from finger hut in the past...recently I ordered a pool...thw pool got delivered....on our porch...within an hour....the company came back and picked it up off our porch and said fingerhut said we didnt order it....shows online that it got delivered....then today we called again finger hut said there was nothing they could do because it gor sent back to them...and that they will refund our credit. Pretty ridiculous that it was delivered and here then they came and picked it up while we weren't home and said we didnt order it....very disappointed....

Worst customer service ever! Don't call them unless you want your time wasted. 1hour and 25 minutes later after speaking with representative number 16 on the same day. Jean employee id #79178 was very rude and impatient, so unprofessional. She was speaking as if I called her personal contact line to harass her or something.

I wanted and need the help that I did not receive. Jones employee id #216 just rubbed off my situation with a humourous attitude as if I liked calling their company just for fun. I have paid my account in full but I will NEVER buy anything from that site again.

They were also mad at the fact I had a promo code, I had the credit, and money to make the purchase and kept declining the same card I used to make the Fingerhut payments on. I was told sometimes they don't…

I have been dealing with Fingerhut / safeline going on for months now. I have all of my documentation for when I spoke with individuals the day and time their name and I have not been able to get my situation resolved, which is they owe me a lot of money and they are not reimbursing me.

I don't know what to do I've ran out of options I could really use somebody's help like I said I have letters from Fingerhut I've asked him to send me a certain documentation but the end up sending me what I'm not looking for but eventually I received what I was looking for and I've gone through it and it just does not make sense my balance has not gone down in 7 months and

I make my payments on time every month this is ridiculous and I really need some help thank you and I look forward to hearing back…

Bought a set on knifes 2/2/2021 they arrived 02/09/2021 with a hidden defect. The handles fill with water when hand washed and leak out over the next few days. Impossible to use in a safe manner . They are refusing to allow a return as of 10 days ago which is unreasonable and mn law is reasonable.

The promo code was not applied for the magic chef $100. And balance would have been $129. And with that I was paying off items already placed and the other 2 .. I was was going to pay off too .

Maybe it was too much for them what I am saying and that's another reason why I am asking you to help me . I have the promo codes of you need them or something you can use instead ..

I would greatly appreciate it . Thanks for the help.

$100. = $129. And the person who I talked to wouldn't listen to me and I told her I was going to work on it until I get it fixed . So with your support I need this done soon as possible. thank you.

I am a valued customer of fingerhut I order from them all the time but I m on the verge of cancelling my account because of the way i m being treated. I asked to speak to a manager or supervisor and the girl put me on hold came back on and pretended to be someone else and I can hear her voice its the same person.

Again i told her I want to speak with someone incharge please and she told me to hold and hung up on me. I am a disabled person this is how I do all my shopping I already got a credit increase because of my payment history I pay ontime and when I m supposed to I am not supposed to have any stress or things upsetting me and

I am VERY upset that I am being mistreated this way. 2x s time I m tryi g to order offline and its telling me to call and verify my account. Someone either…

I have been with you for a while very disappointed. I will pay off The TV that I can't watch and close out my account. Products shouldn't stop working just because they don't have a warranty. That's just bad products being sold.

I purchased a TV which I am still paying for now and No I did not put a warranty on it.The sound comes and goes. It's not even a year old that's just show's how bad your products are.I will pay off this TV that I can't watch and close this account .I no longer have confidence in your products.

I purchased a laptop from them .. when I received it didn’t work properly. I called for a replacement laptop to be expedited because I needed the laptop for work purposes. I was told at first they couldn’t expedite my order.

Then I was told they could expedite it but I would be responsible for the shipping fees. Which is insane. I asked to cancel the order I was then told they could send me a replacement laptop which would go over my spending limit which would effect my credit.

This is the second item I purchased from Fingerhut that’s I was not happy with! I wouldn’t recommend them to anyone, nor will I ever purchase from them again!!!

I bought a Lenovo android tablet from fingerhut. It is only a year old. It is not working. I want a replacement. I even agreed to pay for shipping. I have been fighting between fingerhut and Lenovo for a week about the tablet that is not working.

I also bought a water pick from them and that is no longer working either. They refuse to stand by the products they sell and should be put out of business.

This place is so unprofessional. I tried to make a purchase March 25th 2021 as soon as my order was placed they canceled it but still took my money. would not give me an explanation to why my order was canceled.

I called them to find out when my money will be back on my card. No one could give me a straight answer . I asked to speak to management they would not transfer me. Today is April 2nd and I've been calling every day with no results.

Order # 0108186891 NPUJ8 Size 11 NQUL3 Size 11 Promo Code NCVB7 Total: $33.92. Fingerhut canceled my order will not let me paid for because fresh start but offered me the promo code let me place the order now when I try redo the order Fingerhut now won't accept the promo code and let me get my boots I'm disappointed

I had gotten covid and fell behind on my payment. So they put me in a program and lied to me better yet then put it on my credit report. This is the worst company I have ever dealt with.Not happy at all The representative have the Worst English ever.Hire people who know there job .Lying to me not a smart move.I will let all my friends and family to never do business with this lying ass company All head games Get your head out of your ass.

Last month I called 4 times because customer service kept disconnecting the call when I asked for a supervisor. I was trying to paid the bill minus late fees as I was told. I left my phone number for a supervisor to call.

No call and now another late fee has been added. I called again and left my phone number for a supervisor once again... Now another late fee. I feel like I am being scammed on my bill to pay late fees.

This issue need to be addressed immediately. #3873253182 Please and thank you.

I got a message that my order was return to the sender which I did not request it to be return and it really piss me off at this time giving me alot of stress and it very important to deliver the order as soon as possible

Worst customer service i have ever experienced with a company before. Even with legal documentation they still wouldn't comply with my situation. I would never recommend them nor ever order from them again!!!!

I ordered a bedtime that was supposed to come with 6 metal rails and support for the frame and they only sent 3 rails so now I have half a bed frame which I can’t do a thing with. I called customer service to get a pickup return set up and a confirmation email and they had a representative on the phone telling me I have to wait 48 hours to receive the email that return appointment was set.

But told me they would pick it up in 3 days. I’m not understanding why I need to wait 2 days for an email to confirm someone will pick up the return in 3 it seems highly unlikely that I’ll get a pickup in 3 days and I’ll get the pickup confirmation only a day before they come.

I’ve never had that with any other company or return. Service was terrible product is terrible overall it’s terrible and I want…

I had an a fingerhut account and was doing good I even got a limit increase after 5 months with them and one day I tried placing a order only to find out that my account was closed and the reason given that I called and closed my when in fact I did'nt I was told they would investigate and give me a call back supervisor #519 I never received a call back and I lost a total of 41 points on my credit scores for no reason at all

Hello. I really wanted to put down a 0. My problem has been going on for months. I have good credit with Fingerhut and I have been with them for years. Some how they gave me another account number and I would have to apply for credit again but I can't because of my SS number, it will not let me.

I did not get names but have sent plenty of letters and calls and they just don't get it to look up my old account. Then they pass the buck to someone else. There was a lady that did say see sees my old account and I asked her to put it in the computer.

I thought maybe she did but did not. I just don't understand these people. They just will not HELP ME at all. I hope someone can help me with this matter. I sent nice letters out the first time but as this went on for months I did get very ugly and…

I'm disabled on SSI and even amidst the pandemic they still harassed me and brought my good credit way down... they refuse to communicate and have zero understanding at all the attack even put me in hosp. they pick at disabled people.

I was approved for credit of $600 and went shopping. I'm the home page it states $25 off for new customers with promo codNCBCJ. But when entered it was invalid! It would also not allow me to view "details. Then I attempted two promo codes from Retail me Not but they also not work.

I feel that when the code on your own website doesn't work, empower your customer service to offer a compromise of 10% off as a good business practice. You lost a new customer.

1 cu ft. 1000watt microwave oven (Item #NOXFG, order #ORD0101978323). It was delivered on 04/01/2020. It worked up until 06/14/2020. I was informed by customer service there was nothing they could do about it. 00 for a defective product that worked for approximately 43 days????

If I don't receive a satisfactory reply to my complaint you can consider me a former Fingerhut customer. I will also let my friends and family know how Fingerhut conducts their business and how shabbily they treat their customers. I am a great customer with exceptional payment history and I expected better from this company. com

I called the Fingerhut number,they were having problems trying to find stuff on there and in their computer they wanted my full social security number which I would not give them since I gave them the last four two times. I was trying to get onto my mobile app and it says you get three attempts on the third attempt I tried to redo my password and it automatically lock me out of my account and

they are of no help trying to help me so if I don't hear from back from you I won't use a mobile app with you people anymore.

I have called them for 2 days straight so I call the Jefferson County Sheriff on June 4,2020 at 4:35 pm I called Fingerfut Representative I talk to 4 or 5 Representative I keep giving them my information n everyone was like to me so I call b so the Deputy Sheriff talk to him and gave him the ram around so I call my Lawyer

I ordered and received a play house for my little girl however it was missing instructions assembly products and stickers. I never did I have called a total of 4 times and they tell me its being handled? Its been a month and I haven't received anything or heard from anyone ..

My little girl is still waiting to have her play house built.. Totally unacceptable..

Fingerhut is trying to make me pay a lot of money I do not owe and I have the payment stubs to prove it I am trying to understand why would they try to scan a loyal paying customer and I need something done about it no runaround

My wife joined the Fingerhut shopping account in February 2020. She placed an order and while we have a billing address in Wisconsin, her 1st order was going to our temporary address in Alabama. I do outreach ministry and am in Alabama. The order was placed.

So it actually hadn't come, so my wife contacted the Customer Service Department and found out that after the order had been shipped, Fingerhut actually intercepted the order while en-route and returned it to the warehouse. The reason she was given was because all first orders have to be sent to the address of record. 00.

She explains that she has never received the item because of this unknown policy not listed as any condition on any of the companies Ordering Policies or any other Company Policy. This is just someone at Customer…

I ordered and received a countertop dishwasher. The shipping fee was $70.00. The product is not what I am in need of. I called to have it returned. I took the item to UPS to have it returned. I am being told that I am going to have to pay $148.00 to have it returned.

This is too much for shipping of a product that cost $320.00 which was paid in full.

Said my check bounced checked with bank check never came thru just trying to RIP me off

I was disrespected belittled because there dresses showed up it cost me an extra 300 dollars tried to return it but didn't get my return stickers by then it was to late all I'm asking is a refund and those dresses do to the lack of communication rudeness I f we can't fix this I will be reporting u as well as cancel my families accounts and I will escalate to corporate and the bbb

They are trying to charge me for something I returned , they came up with four different stories of where my order was , I filed an affidavit and they are still playing games . I am sick of this company .

Got approved with fingerhut never received any sort of card or email giving me info to use the credit and they closed my account with out notification and lowered my credit score by 30 points when I called them they had no answers for me it's like there mindless robots reading a script

My complaint starts with customer service. Y. I had been calling creditors to see how they are helping right now. All helped including Fingerhut, I thought. Taking my revolving payment down that was taken out of my checking for 3 months I thought was great.

As my Wells Fargo account did the same. But Wells Fargo stuck to their promise. Fingerhut did not. Just got a call that I have to pay because its 2 days due. Well I set another payment schedule up. I had no choice.

You all need to realize we all need help right now and no money is coming in at this time, I am not alone. Shame on your company!! I will continue to pay you and cannot wait to pay you off!!

Many will know about this as you probably are not helping many more. Good luck, stay safe.

Charging accounts an never shipping out. Spend time shopping only to cancel or never shipping still having to pay

00. 00 monthly pmt. I kept noticing after I made the big pmt my balance was still going up. 00 pmt and paying ahead doesn't erase the balance. still pay. It makes no sense to keep paying you more than what the balance is.

I'm due money back . 00 over the total balance. Not one rep or supervisor will assist me to clear this up. I keep being told I'm in the wrong even tho I have paid in total more than what I owe.

I asked to have the acct closed in December of 2019 given a confirmation number it was closed but guess what still getting billed. I'm not taking this to civil court.

00 credit limit ,that took 4 years to build ! Haven't used card in 2 years cause it had s zero balance! Good for credit score! 00 credit limit and that I SENT AN EMAIL TO CLOSE ACCOUNT !! I got played, beware of the same happening to you !

Go SOME WHERE ELSE THAN FINGERHUT ! THEY WILL EVENTUALLY SCREW YOU TO!! CUSTOMER SERVICE COULD HAVE CARED LESS !! NEVER LATE ON ONE PAYMENT IN OVER 5 YEARS !! THIS WILL BE YOUR REWARD ONE DAY ,WHEN YOU FIND OUT THE CREDIT YOU WORKED ON DISAPPEAR JUST LIKE THAT !!

RUN PEOPLE ,GET AWAY FROM THIS COMPANY !! MARY PALAFOX .

i would like to know why when i make full payment it never gets to my account i made 3 payments to finger hut not even 20 dollars made it to my account so why are you stealing my payments 509 525-0613 Barry a Kidd a customer no more i have been a customer for years never had a problem before all my payments have always made it to my account till now by what you are charging me now i will to pay a 1000 dollars for 200 dollar perches

Fingerhut in the pass two years start adding temporary credit increases to you account close to the holidays if you refuse the temporary credit is removed who’s is ok but at the same time it affects your credit score the first time I called regarding they said it does affect your credit either way again they add a temporary credit Oct 2019 for $1000 I used $600 on Jan 2020 my credit score dropped because $400 balance was removed so

I spoke with customer service I asked that going forward pls take me off the temporary credit increase don’t want it added to acct any more Fingerhut removed all the available credit they given to me previous to the $1000 before my available credit was $2510 on Jan 2020 $400 was removed the balance remaining $2110 after I called my new available credit is $110…

Im DONE with fingerhut! I have an account that went to the max credit and instead allowing me to keep making ON-TIME payments to bring the balance down, they took away my available credit. 00 balance, my credit would be reinstated. 00...

" The agent says YES just allow 1 business day and you should see it applied. " The agent said YES! 00... 00... I call customer service and just take a wild guess at what they told me. "Unfortunately we are unable to reinstate your available credit.

" As you can imagine, I was LIVID after being LIED to TWICE!!!!! ) So now instead of having a loyal customer who would've continued to spend money and pay it back, they are losing out on money. I wont spend another dime here and I will warn others to stay far away from these lying crooks!!!!

I brought a Nintendo switch in July for xmas gift for grandson, found out later it wasn't the one he wanted, so I ordered another one in December got that one, I spoke to someone letting them know I had sent back the all black Nintendo switch hoping for a refund, well I found got that because it was only 30 days when you can send it back and they would return it back to me, I got a email around Dec 13th it was on it's way so that was fine.

I called and called and emailed waiting for it to give to another child never got it. So finally I spoke to manager after ever customer service rep was very rude to me, I was told that they disposed of my item!

I didn't understand that Why? He said because I sent it back! That never happened at all! Then I found out that it was delivered to a hair…

We bought a sandbox for our son during a sale but it came in cracked. We had to argue with them to send us a return label for the exchange. Then when we sent it back they claimed that they never got it even though the tracking said that they signed for it and we'd have to reorder it and they'd refund the original order.

But we wanted the exchange because the sale was over and we didn't want to pay more for something we already bought. They told us that they would credit us the difference but they never did and when we contacted them again they just said there was no record of the conversation so we could just live with it or we could pay to send it back for a refund.

Terrible. At first I was happy building my credit with them and then they sent me an offer to temporarily extend my credit By 1200 for the holidays Back in November . I just had to use the credit by 2/29/2020.

Whatever I used would be my permanent increase. I went ahead and used some and was going to go back to Use more but they had with no warning dropped that offer and applied it against my available balance and over that so I’m no over my credit limit.

So they didn’t live up to their end of the deal and when I call their agents can barely speak English and have no idea what I’m talking about saying I just overspent and if I keep things good I’ll be eligible in future increases. That’s all they know how to say.

Fingerhut has not refunded and returned my thirty dollars back to my bank card. It has been over days that they said that would receive it back. I got amount that taking from my card without my permission

Asked for a supervisor. Had to call 3 times and be on hold over 30 minutes each time. I was cancelling an order and have no faith I will get refund. They took money off my card immediatley, but said 3 to 5 days on refund.

This is a shady way to operate. I will never spend a penny with this company. I am calling BBB next business day.

May 21, 2019, I paid in full for the last item received from Fingerhut. and Fingerhut made no request for any money. On November 4, 2019, I bought a Xmas tree in full using checking acct 5487 because Fingerhut stated that they would discontinue sending catalogs.

On December 4, I purchased 2 Spirographs and 2 Fingernail & Manicure sets totaling roughly $150 dollars that I also paid using my checking acct 5487. Today, I was billed for $305 roughly when I paid in full for everything.

The billing lady name wa$15s April and she stated I paid $15 dollars roughly since those orders. I paid in full SO EXACTLY WHAT IS GOING ON WITH MY CREDIT?

I had two items that went bad . They would not call me back.I call 27 times no call back.The ones I talked to did speak good English.And I find out they are not in the US.They do not paid tax in the US .May be the reason I didn't get my items replace.

I ordered a 20" boys melee freestyle bike green. When the package got here. It was a girls 20" melee freestyle bike. Purple/green. Complete apposite bike. I called one of your agents about returning the bike. Got very little help.

The package did not have a return label on it. So he said he would send a return label to me. Mail usuly takes 2 to 3 days to arrive. Then he said to give you guys 10 days to get package then 10 days to receive credit.

The bike was ment for Christmas. That amount of time puts it past Christmas. The problem was not mine. Now I pay for it. It's my 1st order from fingerhut. And this happens? Terrible business practice. Now will probibly have to pay shipping.

I'm not happy at all.

The company sold me a gameing chair for 300 dollars and a week later the same chair was online for 200 dollars they wont give me the chair for the lower price insted one of the mutable people i have spock to over a three day period told me i hat to burst your bubble but we cant help you they keep transferring you back and forth like a ball and nothing gets done the only way im going to get the chair at the lower price is to stop paying them wen it gets to the 200 dollar rang this company point blank sucks

I called the customer care service because I was having a problem place an order online so after I place the order I asked the customer service rep could they send me out of catalog because I prefer to order out of a catalog than online so she tells me that she don't have enough information to send me out a catalog then I asked her what information she needed so I could get the catalog she couldn't tell me so all I want is the catalog