Extended Stay

I have called front office 4 times this morning between 3:00 a.m. till now 8:30 a.m. there is a child or something or someone running back-and-forth since 330 this morning making really loud noise making anything noble vibrate and we have not slept there was no point of renting a Room to rest this is ridiculous I want a refund

I stayed at Extended stay in Chicago/Ohare/Des plaines due to a fire at my residence.

My mother ended up passing despite my attempts to pull her out of the house through the flames.

I also lost my beloved pet who alerted me of the fire.

While at the hotel i was taken by ambulance and hospitalized for several weeks.

All my property that i was able to salvage and sentimental items that can not be replaced was in my room.

I got out of hospital and called about my property which can not be located.

I was told several different reasons what happened to my property.

This is not acceptable.

Is there any way i can get help getting this property back.

If not i believe i should be compensated for my loss.

Thank you.

I can be reached at 630 854-3056.

Thanks Robert Braschko

Watch your credit card .

They will run your card and someone else's card if you don't watch it.

Their billing system is very flawed .

My bank is looking into them .

How can you be paid up three nights and come back and charged money you didn't not allocate with no correspondence in question for said amount .

Hey extendestay running someone's card with authorization is a crime .

Accommodations - poor - the temperature could not be regulated and would go from hot to cold regardless of the temperature setting. we had to get an extra blanket to use when the system would kick in cooling and blow cold air and then open the window to help when we started to bake.

Kitchen had scars on the countertop and both burners on the stove-top were messed up. the bathroom had an ongoing stream of little flies (coming up from the drain - ??) and by the time we left there were a collection of dead ones on the wall where we smashed them.

Since we had housekeeping in, the fact that they did not notice and/or clean them off, is greatly disturbing.

Speaking of housekeeping...horrible as well - besides the lack of bug clean up, she also did not replenish our toiletries and we needed to…

I usually get good service..my mom is 84 and reserved a room.

We complained about ac unit making a loud noise.

We were told maintenance would come fix it the next day..it was cold here in Dallas..so they offered to bring extra blankets..we had our own...we were cold our whole stay...maintenance never came so we couldn't use heater...horrible stay...for paying 338 dollars for 3 nights...never got fixed.so disappointed...wont stay again .

Was told that I was in the rear by almost 10,000 dollars, I said that was bullshit, I pay every month and next payment is due 5th Jan.

I check in to this hotel in September 15th and have paid every month, I am here until March 31 for work.

The manager that was at the front desk I have not seen before today and I have been here 3 months. she did not like me using the word bullshit and was offended.

I told her what do you except a person to say when you tell them they owe almost 10,000 dollars.

I said why would you let someone go that long without saying anything.

I have not had room service from the time I checked in, and do not want.

The room is out dated, the iron was broke, the hair dryer was broke, the refrigerator was not clean, the stove top was not clean.

If I am asked to…

I wrote about this incident at hand.

I was band from your hotel, because of false accusations made by your employee, who quit after the incident at hand.

I requested, you guys contact me so that this situation be resolved. please contact me asap so that this matter be salvaged.

Thankyou for reading this letter.

Alphonso Burnett

Checked in to extended stay 8801 perimeter park blvd Jacksonville Florida.

Dec 13th 2018 OUR VISIT TO JACKSONVILLE WAS DUE TO WIFE HAVING SURGERY 1 First we had to wait a while before getting help to check in 20- 25 mins with no one in line.

2 We where checked into a room 227 that was already occupied so we had to move to another floor 3 Once we gather all our things and moved to another room 308 we noticed my wife was unable to use bathroom due to toilet not working and major rust around bowl filthy , Another issue was going to sink to wash hands and we where unable to cut water back off due to faucet not working so water had stayed running until maintenance came and repaired .

Also my wife was unable to call her doctor from hotel room due to phone not working .

4 What really done it…

Extended Stay located on 3103 Sport Ave Cumberland Pkwy Smyrna Ga 30080.

I stayed there for a few days I had a suite but the room was full of ROACHES the staff was ok especially Donavan he’s a great guest service agent the manager April seems like she doesn’t know what she’s doing most of the day you go into the office there’s no one in there to assist you.

There giving you prices for these rooms online and as soon as you check in there’s a price change which is more than your expected to pay they have a new system that they can’t work which is so stupid I waited for a long time to be checked in standing and I just had a back surgery a few weeks ago I’m so angry and it’s extremely cold

We have been frequent long term guests over several years here in Frederick.

Our complaint is about the TV service.

They have DISH TV and it has been nothing but disrupted service every time it rains, wind or snows.

As of today we are without any TV again.

We are so frustrated and they don't appear to be putting any priority on the matter and it Takes so long to get the problem resolved.

We really like watching TV and wish this matter could be resolved in a more timely manner.

Your assistance in this matter would be greatly appreciated.

I can be reached at 301 401-8550

First I'll start with saying this I should have ensured I was ready to leave by 11am check out the day I was scheduled to leave.

Unfortunately the night before my husband fell very I'll and was up almost the entire night keeping me up as well.

So when his doctor called us to come in that morning we were relieved to know my husband could be seen.

The timing however was not a good time since we were no where close to ready by 11am but we couldn't miss the appt.

So I went to speak with the ladies at the front desk about extending our check-out to 12:30.

I first spoke to the girl sitting at the front desk, she told me the latest they could give me was 11:30 this even after I explained my situation she stated if it was any later id be charged a another nights rate.

I said "there's nothing…

on the day of October 29th. my wife ad I carried my barber chair to the lobby as I prepared for departure, in the process, the chair fail out of hand, cutting it and spilling blood through out the elevator, Entering the lobby area, my wife and I acknowledged the receptionist to clean the blood up because we were afraid that someone will slip and fall. the receptionist asked us "was everything alright.

We assured her everything was o.k. and we continued about day as we chatted in the lobby.

As we spoke in the lobby utilizing the area, Police entered the hotel, saying they got a call about a disturbance. the receptionist was there listening to our conversation.

The receptionist then explained to me, "anytime there is disturbance she must call the police.

After explaining to the police,…

I'm having a problem with the general manager at the stone ridge location taking it upon himself to cancel my reservations.

I'm having a problem with the prices changing due to him meddling with my reservation.

On more than one occasion he has cancelled my reservation and lied when asked I've been in this hotel for almost 3 months well over 4,000 dollars and they are horrible downstairs.

My room has never been cleaned once in three months after I went to find the housekeeper.

Trash in the hallway constantly dog urine on the stairs daily.

I have not complained due to the extra kindness of the assistant manager who tries his best to deal with all the issues.

But the general manager is rude and nasty and has his kid helping him with the new couches he ordered.

They keep asking me to do…

I arrived on Sunday August 19,2018 at Extended Stay Indianapolis Northwest 9370 Waldemar Road Indianpolis, IN 46268.

My experience so far has been terrible.

I am contracted with a Company called STROM, for 6 weeks.

We are working at CNH Enterprise in Indianapolis.

Upon arrival of the hotel, I was sent to a dirty Queen size room.

I went back to the front desk to ask the clerk to accompany to the room, so i could show her the condition of the room.

She stated she could not leave the front desk, but accommodated me with a King size room at no additional charge.

I had no dish pack in my room.

I requested dishes and was told I had to be put on a waitlist, because they didn't have any pots.

As I continued to check on the status of my position on the waitlist daily which ended up to be…

We just checked in @ 5:00pm they charged us $100.

Extra which I demanded back they did honor E-mail Confirmation Quote , but the room was Empty of all the Amenities , I had to ask for each & every pieces for the kitchen , I still am waiting for spatulas , pots & Pans because quest service keeps saying they are dirty and I can’t get them till tomorrow that’s ridiculous we are staying here so we can cook here but we can’t cook if we don’t have the right amenities , that we paid for up front . $750.+.

So needless to say been here for a few hours and Very Unsatisfied . & Irritated .

This is not right whatsoever .

We are from Florida and for our summer vacation me, my husband and my son planned to drive to New York and back with stops every 6 hours to sleep.

We stayed at two Extended Stay hotels. (Or tried to)The first one was in Raleigh NC. (911 wake Towne Dr.) We didn't have a good experience but nothing that was a big deal.

Then we decided to book again in Roanoke VA. (2705 Frontage Rd.

NW) a nightmare!!!

First we arrived at the hotel around 10pm super tired, the person at the desk was so lost she couldn't find our reservation; She had to call another person to help her.

We'd booked our room with an online service.

She wanted me to cancel my reservation because she said that there were no rooms available for my family, then after 30 minutes finds my reservation and finally she gives me the…

If you want to stay in a horrible hotel chain with African-Americans and their families and friends just hang out at all hours of the night, then this is your hell hotel.

I stayed at two different locations hoping that it was just a isolated situation but it was not.

I felt complete reverse discrimination from the thugs that hang out at the parking lots.

They take up all the parking spaces for actual quest from their friends and family.

I am sure you will dismiss my complaint as you might assume I am a racist but I am not.

But when its so obvious, one cannot help but to scream from the top of your lungs and voice your factual opinion in hopes that it will not fall on deft hears.

Additionally, the Indian controlling management will Nickle and dime you and argue if you slightly…

I have been stating at the melville location.

Since April as we lost our home and we get no breaks and i think its crazy been here 3 mintha whwre is iur tax money back?there is a blavk women assist ant manager who works at feont desk at rhe melville new york location she is mean rude and constantly insults me over charges me and cahrges my card without authorization she insulta me calls me at work for stupid things I want to file a harrasemenr letter against her I wany my tax money and want a discount 800 a week is crazy please help me I feel so violted

We recently booked a room through Priceline at Extended Stay of America and our experience was horrible.

They treated me and my family like we were criminals.

First, when we arrived 45 minutes prior to 3pm, the manager was very and told us to come back after three and did not offer to assist me further and told me to come back at that time.

When we return after 3pm, the older lady in the front office was rude.

We had paid through price line for a double queen and she was giving us a full.

We requested to please give us a 2 queen and she just said there is nothing she could do.

She said she did not care if we booked with priceline, she said she had 2 full in the top floor but their elevators were out of order.

Interestingly, I saw people getting out of the elevator.

I makes me…

I know 100 percent for sure that a certain employee Chris Allen Ralston as been stealing blankets towels trash bags and food as well.

He has also been high on the job which explains his tardiness. he has had sexual relations with other employees as well as with guest. he has distributed drugs in your facility located at 87th and frontage road in Lenexa, Ks.

He has also been taking money from your corporation by means of change.

And also scam your system to give free rooms to people he associates with his drug distribution.

This needs to be immediately be attended too. because that property has so much drug traffic its that obvious. plus he let women run a brothel for cash. sincerely Deena

I got a room today 11/24/17 for a week my first room was room 144 it smelled like urine it had burned holes on the floor wan panties behind dresser under bed make up under bed so toilet didn't work now the put me in room 133 it smell like it had a fire in it it smell like smoke damage the refrigerator is broke it won't close it not leveled it wobble it don't touch floor when turn on the burners to cook it smell like that's were the fire was I used my perks I been a customer's for along time I'm very I'm satisfied and I will be talking to the front desk and maybe switching hotels this hotel is so nasty and give u guys a bad name

The one in Jackson Ms on Beasley Re are full of shit they charge you for housekeeping after you leave for nothing they told me three different lies why I was charge 56.

00 n the bitch ass manager told me file a dispute and not giving me my money back the dumb ass nigga don't even know I have a witness that heard him say he charging everyone a cleaning fee all because they dumb ass rented rooms out for folks to throw party there police was called from what I was told weed smoke every where and they just ride as fuck

I booked a room through priceline express and the hotel Extended Stay America off of Stemmons Freeway in Dallas Texas to night and it has terrible reviews.

I want to continue to book through priceline and keep my reservations with them, but would like a different hotel.

I am even willing to pay a different price or upgrade, but I think this is really unacceptable.

I have never had this problem before.

Again I am not happy with the current hotel and willing to work with priceline to make this right.

Please help me with this.

I don't want to have to cancel my reservation and cancel payment through my credit card company.

First I have been here at Extended Stay America for 30 days with another 60 days left on my contract for work, the house keepers don't do sufficient jobs when cleaning my room 312, no pots and pans have been available since I arrived!

I find the laundry room and hallways dirty, in fact I have picked wrappers and softeners on floor!

This is probably one of the worst ESA's I have ever stayed in and I have been all over the country and I have stayed in several.

When a customer is paying 70.

00 plus dollars a day to stay one expects much better service!

I have asked to be moved to another room and that has yet to happen!

I am a driver and I use clc card I first went to one Extended Stay and asked if they had a room.

I told them I had a clc card and they said for that they had no more rooms so I went around the corner and stop at the other extended stay and asked if they had rooms.

They said yes than I pulled out the clc card and the lady that was working looked at me like she did not want to give me a room.

She said that clc was the cheapest card and I should not be able to use it and I will be calling clc to and let them know what happen.

I feel like I was treated like crap and I will not be coming back to other one and I will be letting my company that I am a driver for know not to go to Extended Stay hotels anymore.

We have about 40 driver that we have driving this is by far the worst I have ever…