Extended Stay

Why is a sex offender onMegan's List allowed to live at the Red Bank, N.

J.

He list your hotel as his home address on Megan's list.

The hotel is full of children and sex offenders are never cured.

Made reservations with a rep on phone gave me advance payment rate, which didnt explain cancelation policy is 24 hours nor that I'm getting advance rate.

Now you will not refund me since I need to cncl.

Even my email confirmation didnt say advance payment.

My complaint is that there are never any bedding nor towels available.

I have just moved here from out of state and get up each morning from 6:30 a.m. til 6 oclock p.m. to bust my butt to find a job.

I have rented a room for 7 days and the pricing was $513.

00 dollars total .

I come back from moving most of my belongs in a storage and asked for bedding while stripping the sheet I looked under the bed and had trash pilled high under the mattress that you could see the other side.

I have stay 7 days for spring breaks and had issues with the room.

I'm in the same exact room!

Extended use to a 3 or 4 star tho it gets any stars from now on.

This is ridiculous.

They dont change they sheets I saw I worker not change the sheets in like 3 rooms & there's roaches they dont call nobody out to kill them, and the boss do know about it he keep it a secret they talk to the guest unprofessionally they smoke weed in back i saw them driving pass an you can smell it on them every one in there be high they steal stuff an act like they don't know what happen this is the worse place ever.

I spent a week there an my cousin work there an she tell me everything the boss name is Mitchell.

(5315 Carnaby St, Irving, TX 75038 ) DONT EVER GO THERE I REPEAT DONT EVER GO THERE!!

I have more than one complaint unfortunately.

But the most pertinent is the price fluctuation and the lack of customer service I have received in resolving the matter.

I tried to make payment yesterday (Sunday may26th) when it was due and was told to come today to make payment because the person on duty could not fix the rate to reflect the correct amount due.

Today the manager told me I am 3 days behind which is untrue since payment was due yesterday.

I have been attempting to pay since Friday and was told it was due Sunday.

Now the amount is $652 instead of $612 and the explanation given was that I am 3 days past due!

Besides that being inaccurate I have been given no explanation of the $40 additional charges added to my account except that im 3 days behind.

Besides being paid…

I work at extended stay I can get into my adp again can u please call me at 7049659774

My complaint is that I stayed at one of your Hotels over the weekend.

The service was very poor although there was one lady that knew how to conduct herself in a professional way the majority of them didn't.

I had never stayed at a Hotel where you couldn't receive services throughout the night, there was no one at the front desk to service me and my complaints to start.

My other issue is there were roaches in my room, I asked for an upgrade due to that and the size of the bed.

It was said that the bed was a queen but it was more so like a full size bed my husband is a big guy so the full size bed had us balled up together.

I have a queen at home and it's never sleeping like that.

On Sunday night around 8 or 9 I went to the front desk and asked a question the clerk act like she wanted…

The man that worked on the sunday night shift on May 19 at the suburban extended stay navel base in Pensacola florida, is a very rude person...after we check in, he then ask me for my license..when I place license on the counter..this man went on to say that i didn't have to put my license down like that...after I ask for my license back,and I put them on the counter...he said, we can.

Leave, he wasn't gjven us a room .

When my wife ask him for the money back on the card ..he said ,again very rude, of how long it took to get it back..he is selective bully that use his job to vent anger

My girlfriend and I stayed at extended stay in st.peters ,mo.off veterans memorial Pkwy.

We received a room ,rm 200.it only had a shower no tub.

The shower head you can take off and and use by hand,or put it back up in adapter to make free standing so we extended our stay and asked If we could have a different room with tub.

They would tell us to check In the morning,and we did ,and they never accomadated us.also the shower head adapter to hold shower head was broke ,so you had to hold by hand or a let hang.we left yesterday and told I have (2);$100.

00 dollar cash purchased on my card ,I called bank card they informed me it was the extended stay ,st.peters.im very dissatisfied why this was taken from my account without me knowing?

Also I believe I made reservation for Fri May 10 til…

We did not notice our room in extended stay America in Temecula California on Jefferson Street the room we had was horrible full of dog hair underneath the beds on top of the radio and also on the dresser this is unacceptable since my daughter is allergic to dog and cat hair she did not sleep good we did not notice until the morning we came in in the evening and did not notice this until the morning I did report it to the front desk but this is very unacceptable and the room next to us had a dog that kept barking all goddamn night and I had to go in for surgery on front Street at 6:30 in the morning I will never stay again at extended stay America.

Thank you a disgruntled customer.

Tony Perez

Hotel location - 3015 Denmark Ave, Eagan, MN 55121

I reserved a room on line for 2 queen beds on 5/2/19; the reservation was for 5/3/19 to 5/4/19.

When my wife arrived at 9:06 the room with 2 queen beds was no longer available and she unknowingly was given a single bed room.

At 9:20 pm she went back down to the desk and explained she needed a 2 bed room.

Since my wife had flown to Minneapolis to pick up daughter from college she needed 2 beds in the room.

The first lady she encountered was real nice and tried to help.

The second lady who took over was rude and unfriendly.

My wife was given a choice of a second double bed but for an added $20.

When When I was booking the rooms a one single queen bed room was $2 cheaper than the 2 queen size room so I booked the 2 queen size room.…

Ok so I have been staying at extended stay from April 28th to now May 4th 2019, and I'm reaching out because the customer service is horrible , reason being I stayed in room 303 first and the room was half way cleaned and guess what If you shut the bathroom door you basically locked in and my boyfriend had to struggle to get me out the bathroom door i then informed the staff about it a few days later because i work 10am-7pm and was later moved moved to room 327 where I then informed them of the horrible cleanliness and pet odor that smelled so bad as well as dirty floors , being my guy is allergic to dogs we told staff we needed a new room which we never received one , manager doesn't work on weekends and I'm requesting my money back or a new room with free nights stay i have spent alot of…

GM very rude. (Tracey) she took down health and sanitation rating off wall. “Didn’t see any sense it being up” was her response.

I told her it was illegal for her to take it down.

I had pointed out to her that her inspection was overdue.

Rating was from 2017.

Pillows were flat as pancakes.

Called and Made reservations at front desk.

Asked for queen size beds...was given double size at queen size price, “continental breakfast consisted of plain oatmeal/grits packets and coffee, broken handle on door, no dishes or utensils like brochure states, drawers were filthy, etc.

If I could give a zero stars I would.

I check into extended stay on April 5th, 2019, I had 3 rooms reserve the room that I had stayed in with my family was 208, once we had check-in we took our things upstairs and ran back out, for an appointment, once we got back I had gone to the room and notice that the room was not clean, there was trash all under the couch, ketchup packaging under there. the phone in our room was not working, and the oven was dirty, so I couldn't cook anything.

I went downstairs and told the asst.

The manager who was working the desk and she told me that she would get someone up there to take care of it.

She also told me that she couldn't move us because they had overbooked and didn't have any more rooms. the room stayed like that the whole weekend. when I checked out I ask to speak to the Manager and…

I was charged $250. for smoking in a none smoking room.

I don't smoke!

This was in Clearwater Fl. on Clarion.

I live in another state so I can't face to face, so... they have free reign of my credit card number.

I will never stay at a extended stay hotel again.

It is illegal to use unauthorized credit card numbers.

Hope this catch'es up with them.

Criminal.

Don't you think corporate would see this action and do something about this.

Could this be there standard, gouging the customer?

Easy money.

Shame on them.

Don't stay there!

My complaints: Been staying here for 300 days, - almost no housekeeping - over charging me every week - ceiling almost fell on my head... insulation and all in the bathroom so I had to switch rooms... - management doesn’t manage the place - they are messing with my money - charging each week not done on same day so one week they charge me on Saturday the next on Wednesday - Called coorporate office before had a scheduled time to call me and never did!!!!

I PAY OVER 8000 EACH 3 MONTHS AND I DESERVE BETTER SERVICE THAN THIS!!!!

Upon arrival at the extended stay of America, in Atlanta, Ga, I was told that the 3rd party from which I booked my room through had currently been overbooking at this location and there were no rooms available, after traveling 4 and 1/2 hours this was very upsetting, the front desk clerk then went on to tell me that I could have a room that belonged to another guest that did not want the room, being in a city, away from home, where there were no other hotels available I had no choice but to take it, I was also charged more than what the initial agreement was online...

The next day my toilet was stopped up, I called down to the front desk and I was told that there were no other employees here and the only option was to come down get a plunger and unstop it myself...

My stay here has been…

At the chino hills extended stay your employee Laura was so rude and cussed at me when I was asking what the master pass was cause the card I had was not working.

She told me to get out now.

I was in a emergency situation and I have never been treated so awful in my LIFE.

I want something done about this employee or I'm going to report this to the BBA the Better Business Bureau is something is not done about this employee I have never been disrespected so badly in my life and so I suggest you guys need to do something about this lady or I will report you guys and I'm and I'm seriously not playing and I in whatever you feel that I should be accompanied by or like accommodated for after I had made a reservation they charged my card they told me they didn't but they did so now I have to…

The satellite tv is Dish and multiple channels continuously go out.

The main NBC channel has been out for over a week, with no real attempt to get it resolved.

The TV is not even in HD, but a service call could have been easily been made by now and the reception fixed.

When the front desk is questioned, the response is "I don't know what the manager has going on to fix it"

Coming in from miami flordia to support my family in the flordia relay!!!

To enter to a dirty room 337!!!

I called front desk to inform them of the problem.

The young lady at front desk stated that she would write the comment down.

It should be taken care of tomorrow!!!

Well i am mad!!!

This is not good bussiness!!

This is after me cleaning the floor!!!

I stayed 3 diffrent exstended hotels for 3 years and was treated rudley by 4 employees my edarly moms money on her card was stolen 290 dollars my 100 refund was not refuned to me i was lied on by one hotel staff for signing a check for the refund that i did not cash the refund eas sent to another adresss that was not mine i went in to grab coffee and breakfast the hotel staff then retaliated against me and told me not to come back in the hotel for breakfast the staff then mentioned my 100 dollar refund that they new about and the employees new who i was cause i was homeless abd also paid at those hotels for 2 years some of the hotel staff let some customers check in a room with out paying and the tryed to blame or have other customers confused for fees owed by other customers i talkex to…

Blood and drug Filled uncapped syringe under my bed...noticed on 4th night!

OmGod!!!

Noone, after telling nasty supposed manager, did Anything to Remove it or file a report!!!

I found Corporate phone #s...omG etc...cant...just cant go on w the HORRORS N TRAUMA IVE BEEN THRU W THESE DRUG PROSTITUTION ENABLERS OF CORRUPTION...* DANGER ZONE!!!

MY ROOM WAS BROKRN INTO AT 4AM WHILE I WAS SLEEPING...

TRASH LADEN PROPERTY...

BLOOD ON TOWELLS IN COMMON AREAS...

N ON!!!!

Drug USE Presence Rampid, insinuation of the SYRINGE filled w BLOOD AnD Narcotics was NOT in MY Room prior to Me POKIN Myself on the UNcapped Blood/DNA FILLED DIRTY NEEDLEBENEATH MY BED!!!!

ON My 5th Paid night stay

Stating to me "well that room has(212) was thorouly cleaned....before.

YouArrived" omG, relly?!

No she t7qm inHorshm, Pa.

19044- DI NOT INCINUATE THE DRUGS/BLOOD FILLED SYRINGE HAE ANYTHING TO DO W MY ARRIVAL?!!!????,!!!!! #PUKING !

SO she wants Police and NewsMedia?!

Okay...or a Week Compensation pls.

The TRASH Strewn ALL OVER OUTSIDE IS HIDEOUS!

Ok I purchase a room in my name and one of your customer services rep gave a person my room key without my constant didn’t call my room or nothing to get my consent I’m very upset and when I call to confront her about the situation she got very loud and hung up the phone in my face

I want to file a complaint at extended stay America in Fremont blvd Fremont CA.

First of all I want to say that manager at that location was rude and unprofessional.

Her name is Grace I believe.

We expect for manager to help and resolve issues for the customer.

But this particular manager doesn't do that.

She is not qualified to be manager I feel bad for all her staff.

Now I don't want to recommend this place to everyone.

And the front desk personel lied to us told us that the manager was always busy.

What kind of business are running there.

I'm really disappointed.

I rather go to extended stay warm springs Fremont CA.

The manager over there her name is Kelly Mitchell.

She's amazing!

She will do above and beyond to satisfy customers.

Wish all managers be like her.

Then all…