Extended Stay

We stayed at the extended stay in castleton Indianapolis recently for over a month.

We never had our taxes taken off after 30 days.

Then yesterday we got a phone call from the front desk,one of the front desk employees..she was extremely rude second time that happened.

Telling us we had to check out due to the hotel being booked which it wasn't.

The day previous to that she informed me rudely that if anything happens again we'll be asked to leave.

She was referring to me asking about a guest staying there , cleaning rooms ,taking out trash etc.

When they made it clear guests couldn't work there.

The management is horrible.

There's a strong marijuana smell , cigarette smoke also.

It's disgusting.

People come in& out without a key & prop the doors open with sticks etc.

My room hasnt been cleaned over 23 days all the washers and dryers are broke the vending machines are broke the light to enter the building is hanging off the wall its broke and i dont feel safe leaving the building at 4 in the morning.

40 state farm parkway

The room we received at 77$ per night at Louisville Kentucky on Dutchman rd was horrible .

I had my disinfectant wipes to go around and clean things because we have compromised immune systems.

They came out gray and dingy after wiping off surfaces.

People were BBQing in parking lot .

Elevator was so disgusting looking with fingerprints , I questioned our decision to stay two days .

We thought we might stay longer but I can’t wait to get out of here .

I’m not in the habit of cleaning a room when I travel but this was disgusting ,dirty and totally unexpected .

This was the first time and the last time I will ever stay here.

Oh and by the way the sink would not drain properly .

Sorry to be so brutal but this was so unexpected .

I Gracey Walker made reservation for 7/6/19,through the 7th in which i paid in advance 197.

00 on arrival the ladies in the office said i check out that morning i i ask what were she talking about then she said wait she didn't see it the computer after a long ride i paid for Friday night, Saturday morning we were kicked out my husband and I are seniors, with health problems, we were there for our GRANDDAUGHTER wedding one hr later i got a call with from the manager saying they were sorry they made a mistake and were refunding 197.

00 we were treated so awful, it were incredibly bad, it cause anxiety, and hurt, and rushing to find another hotels this is the worst i ever had to experienced your office in brandon fl need to re train staff members they were worng nite shift and morning…

I was charged $100.

68 for a reservation that was not honored.

I booked a two day king suite for 7/12/19 and 7/13/19 through hotel.com.

Upon arriving to check in I was told someone else has the king suite and I could get a double and they would try to accommodate for a king suite on 7/13/19 or go somewhere else.

So, I canceled my reservation and asked if I would have to pay any penalties or extra charges, The clerk (dreadlocks) replied “No, it would be as if you never made reservations.” My daughter stayed and her room was horrible the pull out sofa was filthy with matted hard candy attached she complained and the receptionist replied “ We’re not responsible for the condition of the mattresses.

My daughter took pictures.

I called the hotel Sunday to speak with a manager and was told…

VERY UNSAFE HOTEL.

Door keypads were broken anyone off the street could enter the building at anytime, locals can enter the pool area as well, again keypads broken.

Questionable activity going on in parking lot at dark.

NO security whatsoever.

2 toddlers with an infant in the hallway at 1:30am unsupervised until the father stumbled off the elevator at 2:30am, the kids (not their fault), were very loud, but again totally unsupervised.

This is the worst hotel I've ever been in would NEVER recommend or stay ever again even if it was free!

Didn't feel safe, I wouldn't even let my 17 year old daughter go anywhere in the hotel by herself.

Again very questionable activity going on late at night as well.

Front desk staff were barely around had to wait for a long time 3times!

Unacceptable,…

I booked reservation through hotel.com with Extended Stay America-Memphis-Wolfchase Galleria. for two nights 7/12 -7/13/19.

Upon my arrival to the hotel, I was told that someone else booked the King suite that I made reservation for (Reservation #8066564652276 King suite) with a check in time for 3pm -12 midnight local time) I arrived at 11:45 on 7/12/19 and was told by your employee (dreadlocks) that I could get a queen suite and maybe get the king suite for Saturday night (7/13/19) or I could go across the street or some where else to stay.

So, I requested to cancel because this is absurd.

I showed the young lady my picture ID and my reservation number but it was a waist of my time.

I also asked the employee if I had to pay any penalties for the unfortunate problems and she stated…

I would like to report a complaint regarding the front desk staff name Sam.

He is rude, unprofessional and does not deserve to be working at the front desk to deal with guests.

The worse customer service rep I have ever dealt with.

I have been staying at Extended Stay Simi Valley since 2008, I've seen employees come and gone.

Some good ones had left and moved on, and some who are still employed are good as well, specifically Melanie and manager Marina.

Melanie and Marina are the greatest.

They provide excellent customer service, very professional and show with care.

Sam on the other hand has no manners, rude, the worse human being I have ever dealt with!

Complaint is avengers piss poor he sorry ass customer service reservation system with a Hotels.com and for your own people and your own corporate place of employment I’ve booked a reservation through Hotels.com today for $71.

30 in Jackson Mississippi I booked the same hotel through your app on my phone for 6320 so I had 2 reservations, same hotel same night I. , I called hotels .com and Canceledone with Hotels.com.

Dude called the hotel to confirm the cancellation and said I would not be charged any penalties.

I got I got a confirmation email About the cancellation from them as I’m sitting in the parking lot of the hotel to go check in under your app reservation So before I could get out of my truck into the hotel lobby motherfucking charge card was charged $71.

30 from that…

It was my worst experience in my life.

I was put in a room that had problems.

The problem was not resolve.

I contacted Guest Relations over 4 times.

Problem was ignored.

I was not offered an upgrade nor a discount on my room.

They had 4 days to fix the issue So they left me no other choice but to contact the Health Department and considering hiring an attorney .

My rating is minus 5

Housekeeping refuses to clean our rooms.

The night auditor told one of our crew members that he was getting to much coffee in the mornings.

I’d make three cups, one for me and two for my coworkers.

The staff is so rude that you hate asking them for anything.

I went to pick up the vacuum and when I got upstairs with it, it wouldn’t stay on cause the bag was full.

Tried to get another one, I was told that they were out.

Never once offers any kind of solution.

This is, by far the worst hotel/motel I’ve ever have stay at.

The rooms are dirty.

I’ve been here for six months and only been asked for service twice I’m that 6 months.

I clean my own room because they won’t.

My ac isn’t working well.

I was told there was nothing that can be done.

So we’re just supposed to sit here and…

Please Call me at 661-331-7391 to dicuss a Stay At Extened Stay Hotel At Cintennial Co.

My Stay was for 7weeks VERY UN HAPPY WITH MY STAY PLEASE LEAVE A MESSAGE THANKS MURRAY EMERSON

Booked a suite.

Hotel gave room away.

Front desk staff horrible.

Tried to put 5 people into 1 room and charge for the same price as a suite.

Rooms given were dirty and not cleaned.

Mirror cracked in one room, shower was dirty with hair stuck to walls and shower curtain; toilet seat broken.

Other room finally given after complaining loudly so others could hear and embarrass the front desk staff, the door to the bathroom was broken and wouldn’t close.

No sheets, pillows, or blankets for the pull out couches.

The mattresses on the pull out couches are disgusting and discolored and stained.

For amount paid for the room expected better accommodations and better management and staff.

Cannot use keycards to enter building from other doors as the card readers are broken.

When one set of…

In ft lauerdale florida if you want to be yreated bad and be discrimated. and told one price and they change rates on you stay there the door s dont allways lock at some of the hotels and drugs and hookers are allways there what i sean and they let it go on i allways stayed at a esa i will never again and i hope others boycott them to i tryed to speak with corporate management but they don't get back to you

Hi

When I arrive this hotel I lost my cash from here .

I just came from LAX by shuttel .

I have money staffs .

I went to the Japan and I exchanged money from yen to dollars .

My cash was envelop .

I went to Walmart and only here.

I checked camera at Walmart .

I want to see security camera this hotel

I am staying third floor .

I left my bag inside room and front desk .

I want to see those security camera.

I called police already.

Please help me up .

It is almost $4000

Thank you

19200 Harborgateway ,Torrance ca 90501

room 313

We've been out of tv service for a month at ESA Lexington Park, MD.

Senior management for this property has not shown any urgency to correct the problem.

Sent a team of techs out yesterday and not only did they not fix it, but the internet at the front desk of the hotel is now down.

This is my 7th year staying at this location, each time for 90 days, but never experienced such a problem.

Missed the NBA final, Stanley Cup finals, US Open (golf) and the French Open (tennis) during my stay.

I also watch church services on Sundays but unable to do so.

HELP!

I reserved a room at the location 5831 Overton Ridge Blv Fort WorthTX 76132 United States of America for a friend through booking.com.

I reserved the room in his name but used my card to guarantee the booking.

He checked in 12am on April 26th.

He gave the attendant his credit card and license upon his arrival.

According to your fine print, a customer have to submit a license and credit card when checking into the hotel.

Unfortunately the attendant did not give my friend a receipt once he checked in.

Later that afternoon when he checked out, he called me to tell me that the hotel charged his credit card more than double for the one night.

They apologized and stated they would return the appropriate amount within 3 to 4 business days.

My card was then charged a few days later more…

I stayed at the Crabtree location in Raleigh NC.

Last night.

June 13 ,2019.

As soon as I walked in the door the foul odor of mildew and mold was so noticable it smacked me right in the face.

I am appalled that the manager would allow to occupy this room with such a bad odor.

Mold spores I'm absolutely sure are present.

It's a breeding background for anyone with a history of respiratory problems as myself should steer clear.

I'm worried about the public health of wake county.

I believe that this needs to be resolved in a timely fashion.

Hope that no one rents the king suite 287

I awoke at night to find roaches scurrying about the room.

Their were roaches in the bathroom and sleeping area.

This was such a bad situation that I checked out early after shaking out my belongings.

Please have those rooms fumigated; I could never recommend to hotel to anyone until this is rectified.

Marcus Robertson

Check in time was 2 hrs late, I was told the maids had just gotten there at 3.

No discount, manager never responded after I let the clerk know I wanted to speak to her.

Our room smelled like urine No towels available on 2nd day/night- it’s 8:38 pm right now.

The first time I called clerk said if I could get quarters in 5 min bc she was on her smoke break.

At 5:30 she said towels would be ready in an hour and ten added another hour and a half- no towels Hall carpets not vacuumed, We play softball everywhere and this was one of the worst experiences!

June 5-2019- Douglas Jennings and I checked into your hotel located @12270 Greenville Ave.

Dallas,TX following his cancer treatment.

The American Cancer Society had reserved the room for us.

We checked in at about 2:40PM Room 204.

From the lobby it was too far for Douglas to walk, so I moved our vehicle to the back entrance and we used the staircase.

Approximately 5pm we exited to go get Mr.

Jennings something to eat, in the hallway we were confronted with the strong odor of marijuana.

We returned approximately 1 hour later to an even heavier odor of marijuana in the hall.

At approximately 1:40 am the odor became more than we could bear and we were forced to check out.

When he checked out Mr.

Jennings brought this to the attention of the desk clerk, who showed no interest in the…

I stayed in the hotel for one night.

I saw a few bugs when I first walked in but figured I wouldn’t be in the room for long and was in a rush to get to the convention I came in town for.

I woke up to cockroaches running around the room everywhere.

I had a bag of open pretzels in the work bag, and there must’ve been 10 cockroaches that scattered as soon as I grabbed my bag.

The room smelled awful too.

Just a terrible experience.

Advanced Reservations quote a price for a one to two month stay, then the various braches of Extended Stay in the Waltham MA area refuse to honor the quoted rates and they refuse to honor 55+ and military discounts.

After speaking with reservations, you are to assume that you are all set.

That's not the case.

Every day at the Waltham facility has been miserable.

I am of the opinion that the majority of receptionists (male and female) are ill informed or just plain rude.

In addition, when a customer comes into the office to book, I am appauled at the fact that in many cases the person behind the desk is just too casual and act like they are talking to their own close acquatntances.

I am ther for business.

In Waltham, I found trash under my bed.

Very disgusting and disappointing.…

Ask housekeeping did they clean my room prepaid till June 3 they put me out: june1

I am a guest here at Extended Stay and an employee named Sammy and Angel have repeatedly been giving me and my mom poor service and giving us dirty towels.

The policy of the guest is to give the staff dirty towels in exchange for clean towels.

Sammy refuses sometimes to give me toilet tissue and she always gives us dirty towels with hair on it.

I pointed out the hair and she got angry.

I told Sammy and Angel that there is hair on my towel and Sammy and Angel gave me a nasty attitude.

Sammy told me to get a job and wash my own towels.

I told her no.

She also lied and said there was no mail for my mom one day when in fact there was mail.

Then she came into my room to complain to my mom which added insult to injury.

This is the worst service I have ever experienced and it is a poor…