Extended Stay
3.0
Phone
1-800-804-3724Website
www.extendedstayamerica.comAddress
11525 N. Community House Road, Charlotte, NC 28277
Extended Stay properties are experiencing severe operational failures across multiple locations. Primary issues include consistently rude and unprofessional staff, egregious cleanliness problems (roaches, mold, dirty rooms), serious safety concerns (broken locks, drug activity, unsanitary conditions with syringes), billing disputes and overcharges, and lack of basic amenities like towels and functioning equipment. Many complaints indicate systemic management failures and potential health/safety violations.
Common Issues
45% (36)
rudeunprofessionalattitude
40% (32)
dirtyroachesnot cleaned
25% (20)
broken doorskeypads brokenunsafe
30% (24)
overchargedrefundprice
25% (20)
no towelsbrokenTV out
Complaints
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