Davids Bridal

4/21/21 To whom it may concern, My name is Bless Warner, I am reaching out to David’s Bridal corporate office to sincerely express my disappointing experience as a first time customer. I had high hopes as a bridesmaid that my DB experience would be just as magical as I imagined it always would be and how it appears on the commercials.

Unfortunately for numerous reasons, this was far from what played out. I came into the North Olmsted, Ohio store on 2/12/21 to purchase my dress for a wedding scheduled on 5/9/21. The initial fitting went fine and upon checkout, I was routed to another section of the store where I was informed I could schedule my alterations appointment.

The young lady who helped me was patient with me while I looked at my calendar to confirm a good date to come back for…

My complaint is about customer service. I had an appointment at David’s Bridal 4/9/2021 at 9am.

However, when I got there I was directed to the restyles by Crystal (a store employee at the front desk). She did not give a stylist to help us. I observed her giving all of the white customers stylists to help them.

She was also attentive to them but didn’t treat us the same. I am wondering what is the point in making an appointment if we’re not given a stylist to help us. I had to ask her for a stylist.

I decided to leave and not purchase anything because I didn’t like how I was treated. The store is in Richfield Minnesota.

I am extremely unhappy Purchase a dress for my niece for her communion... mind you we are still in a pandemic so we can’t try anything on in store so purchase online it was too big and as well as the shoes.

I go to exchangeee the dress for a smaller size they tell me I have to send everything back get a refund and come back and then purchase everything all over again.... ARE YOU KIDDING ME after all this money I spent with this company I will never shop with you guys again.....

I couldn’t exchange a different size in store and had to pay more money for another item I am beyond pissed I will be calling corporate with my issues... again I willlll never purchase from this company ever again you guys are terrible....

Lost all my info for all my bridesmaids

The zippers in our bridesmaids dresses were awful. One had to have it fixed before wedding. The day of the wedding was very scary. The zippers were so Hard to zip up and barely made it. Maybe you all could use a better zipper.

At this point I want recommend buying the dresses.

Also , my daughters wedding dress was not measured correctly and we had to do lots of alterations with it.

Bought a beautiful mother of the groom dress April 2020. I had a difficult time getting it because the store was closed due to the pandemic. After several emails and phone calls, it was finally delivered to my home. Well, the wedding ended up being postponed due to COVID.

In the meantime, I have lost 60 pounds. I emailed the company and did not receive any type of response. I called my local store and spoke with the manager and very nicely explained my situation. I asked if I could have a new dress ordered to replace the one that Is still in the original packaging with tags on and she said no because it has been over a year.

Given the extreme circumstances of a world pandemic, I was really shocked that nothing can be done except to pay to have it altered. She didn’t give me an “estimate”…

I hardly know where to begin. My granddaughter, Kaitlynn Gabauer, came all the way from Kansas so I could shop with her. She found a dress and veil she loved and the tailor came out to do the pinning/fitting. We specifically told them she was from out of state and couldn't come back until May 20th, so we made an appointment for then.

Two days ago, I received and email stating two items were there and must be picked up within 14 days. I called the store, in Ft. Worth, this morning. I was told the veil was there and "something else" but she didn't know what the "something else" was.

She further explained that the email I received was just automatic because they have a very small storage room at the Ft. Worth store. Question - why were we given an appointment on May 20th and received an…

I had my appointment Sunday March 28th for my bridesmaids to try their dresses on. We arrived the lady that was appointed to us had the most nonchalant personality I've ever seen to be working in public. She never smiled the first time and she was very impatient when I asked a ?

Or even made a comment. She at one time slammed her clipboard down on the stage and was looking in the mirror pulling up her hair while we just stood there. She was very rude to my stb stepdaughters she told them to go sit down because they were in the way and that really upset me because they were a part of my party and so they went to the car.

I have never had an experience this bad before! I think she was new and if so she needed to work with someone else and get more training or with a bride not a whole team.…

@davidsbridal I want you reach out about my horrible experience with your company. I paid about $350 to have my wedding dress altered and when I went to pick it up it was several inches to small. Instead of the woman doing my alterations apologizing or offering a solution or accepting even 1% of responsibility for this mistake but instead she decided to blame it on me.

Her first response was that the dress does not fit because I am not taking care of my body and her second excuse was that because I have my period My boobs must swollen and that's why the dress I paid $350 to alter later didn't fit. I have had body issues my entire life and I have been on a diet for the last few months before my wedding I finally found a wedding that made me feel beautiful.

I wear dresses almost never…

Well the first thing they can improve on is after a client pays over $350 for alterations when the bride comes in two days before her wedding to pick up the dress, and it doesn't t fit how about you coach your workers not to tell the woman that it's because she doesn't take care of her body calling somebody fat after she paid almost $400 in alterations is not a good move.

Also asking the client after calling her fat if she's on her period As another reason why the dress doesn't fit. The only reason I didn't hear that my dress was 2" too small was " maybe I messed up maybe there was an error , I apologize " but no instead it was that my body was the fault body that's been trying to diet for the last few months a body that has had body issues her entire life I finally found a wedding dress…

Back in December I went to David's Bridal with a friend and my mom (on video chat) to try on some dresses to see if there was a particular style that could work for me. I wasn't even intending to buy a dress while I was there.

I try on 3-4 dresses and the dress that looks the best on me has a lot of appeal. It was a ~new~ dress, it has a slit, it was satin, it was very plain, and even had pockets. The only drag was the fact it has a train and it was strapless. I really did not want a strapless dress, I wanted flutter sleeves, and I did not want my dress to touch the ground. I made that very clear with the saleswoman. The only "short" dress they had was a tea length dress that had zero appeal for me, but she assured me with alterations it can/will be trimmed to how I want. She then got a…

You guys gave me the wrong color dress than I originally tried on and now u won’t exchange it and I obviously know it’s the wrong color because I found photos of the one I tried on first and that’s how I figured out it was the wrong dress after being sworn to that it wasn’t and that I was just trippin come to find out my dress I wanted was rose gold and

the dress you guys gave me was ivory And I still haven’t had my wedding because of COVID shutting the churches down and on my receipt it says I can exchange til my wedding date and now there saying I can’t even though I’m still buying braids maids dresses one yesterday and have another appointment to buy 3 more on wensday and have an alterations appointment where I plan on paying to have a corset put on my dress next week.....

and I paid…

As soon as I walked into David's Bridal in East Brunswick with my two sisters and my mother, it was a disaster. " I was very confused because no one ever expressed this rule to me. As I turned around to leave, my mother expressed that we traveled from Staten Island and to please make an exception because we did not know about this rule.

After dealing with a very rude receptionist, I found out that my reservation was lost. The rude receptionist called over the very helpful manager. She expressed that although my reservation was lost, she would be more than happy to help me.

She explained that she would assign me to Daisy, who would be also assisting another bride as well. The entire time I felt like a complete burden to Daisy, as she was just giving me dresses the other bride did not…

I purchased and picked up a $175 flower girl dress in February 2020. As we all know, COVID-19 hit and the wedding my daughter was scheduled to be in was cancelled. I waited until the retail stores opened back up recently to return the dress.

However, I was told that they could give me an in-store credit or exchange the dress. I couldn't get my money back because I was outside the allotted return window. This is absolutely ridiculous and terrible customer service! We'll see if anyone from corporate cares to reach out to me to explain.

Or better yet, realize they must change the return policy immediately!

There’s a lot more in depth complaint but the short is they are not standing by their word. When this pandemic started my wedding was canceled therefore no need for a dress. On two separate occasions I was told I would be able to return the gown.

Not once was a 14 day return policy mentioned. Not only that the stores were closed for close to 60 days. Now the store is telling me I can not return the dress. I mentioned these two conversations and they don’t care.

I purchased it on a David’s bridal credit card so the local store is out no money. The dress was a floor model and has never been worn so they are able to sell it again. I just want someone to honor their words.

This store is the biggest waste of time. We went to the one in Natick, Ma just about every employee we came into contact with was super rude. Especially the lady the first greets everyone and checks you into your appointments.

The place is a disaster. Every dress you try on is ripped practically. They have two sizes in most of the gowns 0 and 20 so that really doesn’t give you a true idea of how it will look on you.

When I finally found something I was slightly happy with and went to pay it was a nightmare. I was ordering 3 dresses a flower girl, junior bridesmaid, and a bridesmaid. Without going into too many details there was a problem with each dress ordering it. 3 for 3 Unbelievable!!

I hope to honestly never set foot in a David’s Bridal again and would never recommend it!

Once again, deb from customers service management team I talked to about daughter in law, we are having alot of issues with Sara manager at your company on Niagara falls blvd and would like to talk to Deb again please

First of all, there is no way to rate this particular store so i do not even give it a 1 star rating. Had an appointment at the David’s Bridal in Roseville, Ca on 02/08/2020. Showed up at scheduled time told them my name and they assigned us to Hollie.

From the get go, Hollie seemed to really hate her job. She was far from interested in helping as well as accommodating us. The dress selection in sizes in store was little to none of choice. In dresses they didn’t have in store we were told they couldn’t get the size needed in time.

However when i got home and got online i found that i could order the specific dress and have it delivered between 2/14-2/20. Myself as well as another bridesmaid and the flower girls were all trying on dresses with no luck in finding any in sizes needed.…

management at davids bridal is awful, not understanding on a family member who has passed away. will not encourage anyone to go back there

Trying to call corporate and it says there closed due to the holiday, what holiday? My daughter in law got her wedding dress and we picked out and did measurements for bridesmaids dresses. We picked them out. Because nobody put money down they said it was discontinued and never called us. That is very upsetting.

How could you guys do this to the bride? It's her big day. If one of the bridesmaids didn't go there to put money down we wouldnt have known. If I could talk her into going somewhere else I would.

Also we were told we would not have gotten our money back if we did put money down. Horrible, please call us . My name is Sharon I am the mother in law and very upset. Cheri Woroniecki is the bride to be and has been crying over this.

Not a good business to deal with. We did all this…

Hello, my Fiancé recently visited David's Bridal in Fairview Heights, IL. She visited the location for her wedding dress and bridesmaid dresses and had a horrible experience with one of the employees named Brittany. She was incredibly rude and condescending while my fiancé and family looked for dresses together.

She constantly said to my mother-in-law that she was "way too picky" and was not helpful in any way. They spent three hours there because they picked out a dress they were told was available, to later find out it wasn't as they checked out.

Brittany was disrespectful and made what should have been a very enjoyable experience on two different occasions into a very stressful one. My family was all very frustrated and will no longer be using David's Bridal after the experience we had…

I'm a maid of honor in my sisters wedding and my daughter is a bridesmaid . We went to the store in Frisco texas months ago to find dresses with the entire bridal party plus the bride . We picked our dresses ordered them and paid for them we recieve them and mine and my daughters didnt even come anywhere near fitting way too small.

So I call the Frisco store they say oh well u need to come in and be fitted . Shouldn't that have been done the day we picked and paid for the dresses. so I go to the Lewisville texas store to be fitted the dress is 4 SIZES TO SMALL for my daughter and myself.

im told they will be here by the 24th I call today jan 13th and I'm told my dress wont arrive to the store till the 5th with NO alterations and the wedding is on February 15th . This could potentially…

When I went shopping my experience was great. I could not ask for better service. Unfortunately I can’t say the same when I picked up my wedding dress. The unfriendly girl named brandy that gave it to me... handed it to me in a clear bag so I couldn’t take it home because I live with my fiancé.

She also didn’t let me try it on, and when I asked about scheduling alterations she looked annoyed and advised me to call. Very disappointed and uncomfortable

On November 23, 2019 my bridal party purchased 6 dresses after our bridesmaid appointment. All of the sizes we requested were available for purchase. We chose the long strapless chiffon dress in chianti and plum. Our stylist ensured that they had all of the dresses in the sizes we needed.

Then today, 11/26 my bridesmaid received a call that the size was no longer available in her size, even though it was already purchased. The person she spoke to on the phone was not helpful at all. Now, all of my 6 bridesmaids have to change their dresses and cancel the purchases they already made.

We specifically made an appointment and came to the store so we could avoid any issues. Now I do not know what colors I can use, because of a mistake made on your company's part. You also have a 0…

To Whom It May Concern,

I visited your Strongsville, Ohio store. Not just once.

Here's the time line of experiences at that location.

First Visit, I went in to look for a wedding dress. The lady sitting at the table at the door, was not welcoming since I did not have an appointment.

I did find a dress and bought it on the spot. No alterations needed. I also bought shoes, veils, jewelry, and hair accessories.

With little help from your staff.

My fiance was with me. Which we were given a bit of attitude about.

2nd visit

I needed a tea length slip. Store manager rude rude rude. She finally ordered it after arguing with her for 20 minutes.

When it came in, the slip I went and picked it up. It was so crinkled. I hung it for 3 weeks no change. I tried it on and it just fell off me.

I…

I have tried several times to get help with my father's account. I call the number on the card but once I enter the requested account information the line goes dead. I am trying to accept responsibility for an account that should never have closed.

I bought a dress a few days ago. It was ordered, then later found out it was discontinued. I came in to get a refund, only to find out EVERYTHING IS FINAL SALE. NO REFUND ONLY EXCHANGES. WHAT A RIPOFF!!!

Ordered my daughter a homecoming dress on Oct 5, 2019 from the Mobile, AL store. Was told it would be in on Oct 22nd. Called on Oct 24th no dress, management contacted warehouse, turns out it was never shipped out.

Was told it was going out that day or the next, then it would be overnighted to me, days pass Still no dress! Called back Oct 28th still no dress. Operation Mgr says she has been waiting for it to come in, then will overnight it to me.

My daughter’s event is in 2 days, haven’t tried the dress on in size, able to match accessories or anything. I’ve ordered a dresses from China and got it back 3 weeks. I’m So upset!!!

My daughter, Annmarie Nagy, is getting married on November 3, 2019. When she went to David's Bridal in Taylor they did not do the alterations right on her dress. " The top did not fit her at all. There were threads everywhere and the straps were not finished.

The cups on the dress hung on her to the point where she couldn't even wear the dress. She had to take the dress to the Madison Heights store to get it done right. Then, my other daughter's dress came in a whole size too small.

They had to order another one in a larger size. Then when the went to do the alterations on her dress, it was all wrong. They have to completely re-do the alterations. You need to hire in people who know how to fit women for these dresses.

This has caused a lot of stress on our family and this is not…

I was scheduling an appointment for a dress fitting and since something came up, I had to reschedule a few times. When I called to reschedule the lady at alterations rudely said “Why don’t you just call us when you’ve made up your mind?” This is not a service somebody should be receiving for spending thousands of dollars at David’s bridal. When asked to speak to the manager, she simply said “We apologize” and hung up. I’d not recommend going to this store or for any bride if you want to get treated poorly by the alterations department.

Store location- Scarborough, Toronto

I am an employee at David's Bridal and I wasn't sure how else to reach David's Bridal corporate besides a phone call. And I wanted to be able to plan out my message. I started working at David's Bridal last December in the Topeka location.

I started with Lanea as the manager and she was amazing. She ran the shop well and respected the employees, we all have worked amazingly well as a team for the last 11 months that I have been there. Now things have drastically changed.

Nearly every single employee that I work with is looking for or already has a new job. Or has just quit with nothing lined up. All of this is because of the new management by Lacey Raccio. I understand that there is a learning curve, but Lacey is shoving good workers out of the door.

Employee morale is at an all-time…

You have what you think is a bright young man working in the management department in your big flats store. In reality he is a drug addict. He got fired from his last job for stealing money. Taking back returns and debating them out.

Returns that were never return all for money to but a drug called ice.... He smokes in his car on lunch breaks. All his money goes to the streets of Elmira. He comes to work on no sleep most of the times.

He lowered cry's tears if he does not have his drug. He's sold ever6in his apparent to get high he is on now to selling his self for money to get high.... I have proof of all this. Videos of him smoking like there is no tomorrow.

Text messages to my friends offering sex for money. Ideas of him with butter knifes yelling gang gang.... ya never know when one…

I purchased my daughter's wedding dress at a store in Syracuse NY. I was approved for a credit card and given the brochure with the temporary number. 00. It was put on my new David's Bridal Credit card. When I got my statement I was only given the 6 months deferred payment.

I went to the store to get clarification and they told me I had to call and gave me a number to call. I called and no one was able to help me or answer my questions, they all told me that David's bridal does not offer 12 months.

I ended up with it being sent to disputes (after being transferred 5…

Terrible store. Had literally nothing other than chiffon and mesh dresses that were horrible. Had to buy a dress I hate because there was no variety in materials. Would not recommend to anyone. Go to a store that has real options.

I ordered my wedding gown received the wrong color wedding gown called to have this adjusted they had to place a new order and I had to wait for my wedding gown when I place the new order it was a completely different order and they refused to give me the sales price.

then I went in and purchase my daughter's bridesmaid's dress for my wedding they ordered the wrong size I went in to have this replaced and they charged me restocking fees and then told me the dress wouldn't be in until the day before my wedding. so they ordered to wrong dresses for me and refused to give me sales prices and then charged me extra money because of their mistakes I'm extremely disappointed in the lack of customer service and respect.

00 for. It was received by David's Bridal on 9/13/19. David's Bridal claims they issued a refund on 9/19/19 and advised that I need to call PayPal and my financial institution. PayPal advised they have not received a refund from David's Bridal.

My financial institution says they have not received a refund my David's Bridal. David's Bridal has stolen $528 from me and is disinterested in resolving.

This is the David's bridal I am complaining about 4216 W Wendover Ave, Greensboro, NC 27407

My experiences with this store were good until my last fitting appointment. When I got there the waist of my dress had not been taken. That's what the previous fitting was for. They told me it would be taken in and ready to go the next day. When I came in the next day the dress had been taking in my waist but the chest seemed tighter. The chest of the dress fit perfectly before this but I didn't think anything of it at the store. They told me I looked beautiful and sent me on my way. Half hour before my wedding I think I will be slipping into my dress no problem but it takes over a half an hour for my friends and family to get my dress to zip and my tits are pouring out of it originally my breast…

I bought a dress - non returnable - for a pageant. It appears someone turned it in after they had already altered it. I wasn't aware of that until I went to have it altered by an independent seamstress. Yes, someone took it up, which is why there's not enough material to make a train out of it.

When I went to trade it in, after paying for the alteration, there was nothing in my size. What poor service.

My name is Sarah Cox mother of the bride Shayla Harris. C. I didn't know the belt that was attached to the gown did not come with the gown, until I had paid for the gown, then I was told the belt did not come with the gown, so of course I had to swipe my bank card again.

I should have been told that before the purchase of the gown not afterwards. The belt was taken up to the register with the gown. Next issue when the gown came in, we was called to pick up the gown and try it on, doing that time I purchase the veil, I thought a slip and a bra and come to find out when I get home there is no slip and no bra.

I was not charged for neither one, but I plainly said I wanted to purchase the bra and slip. I did not go to the register when the sale was being finalize because my husband paid for…

Body dress and wanted to preserve it when I went to my local location not only did it say that they were closing but when I walked in the women acted as if I had interrupted their conversation and because you are closing they acted as if them doing their job was asking a lot of them I came in wanting to get my dress preserved well now I'm finding out in the long run after me calling several numbers that you guys are closing and

that means that your dress preserve preserver place is not wanting to answer their phone so I don't know if they're closing but you guys pretty much made my overall first experience of buying a wedding dress shity not only did your local store at the zoo doing their job was asking a lot but now I'm screwed out of getting my dress preserved and after calling your…

My name is Sarah Cox mother of the bride Shayla Harris. My daughter is deaf so I take care of all her business needs for her when she needs me to. C. store. I didn't know the belt that was attached to the gown did not come with the gown, until I had paid for the gown, then I was told the belt did not come with the gown, so of course I had to swipe my bank card again.

I should have been told that before the purchase of the gown not afterwards. The belt was taken up to the register with the gown as if it was part of the gown. Next issue when the gown came in and I was called to pick up the gown so my daughter can try it on, and…

I have been to the Champaign IL store. I called way before to set up an appointment for my bridesmaids to try on dresses. I specifically asked if there are dresses for plus and smaller girls. They said yes there are a lot of options.

We all go to the appointment and NOTHING for plus size. Customer service was awful. I had an appointment so we could have a stylist help us with questions. We get a terrible stylist who is also helping multiple other girls. I was so angry.

We ended up driving over an hour to Springfield IL location. Which they were a lot better. Find the dress order it. My sister went lives in Garland TX where she ordered her dress. They ordered a size 6. well she needed a size 12.

What did she get once she ordered that? She received a size 14. It was too late to get the…

i purchased a few dresses from David's Bridal in Monroeville PA. both dresses came in for pick up and i was not notified. my event was ultimately cancelled and wedding called off. i reached out to the store to advise when i would be picking up the dresses and they could not find my items.

turns out two months ago they decided to ship my items WITHOUT MY PERMISSION and never tried to contact me.... to my old address where I no longer live! DRESSES ARE MISSING!!!! the store manager offers a full refund in the form of a corporate check that would be mailed to me.

i wait a few days and hear nothing so i reach back out to the store to make sure it was processed and how long would i have to wait for the check. she expressed that it was refunded to the card used for purchase A CARD THAT IS NO…

We had an appointment to find my daughter a bridesmaid dress for her sister's wedding. The person who was supposed to help us, Molly, measured my daughter at a size 4, gave her a tablet to pick out some dresses (which Molly said was to save her time).

She showed us to a fitting room & brought us some dresses & left. My daughter started trying the dresses on, but they were either too snug or we couldn't zip them. When Molly finally returned we asked her for a larger size.

She finally returns with larger sizes & my daughter proceeds to try them on, Molly has disappeared again. My daughter picked out a dress she liked, but we were concerned about the size... the dress was snug at the waist, but large at the shoulder...

Molly recommended a larger size & then alter if needed (but didn't have…

Rude attendant person on duty didn’t acknowledge me in the store, I was dressed in my work clothes, I’m sure she was busy but she could have spoke and said be with in a few or something. She just looked pass me.

Lisa another attendant in the store stopped what she was doing to help me. It didn’t matter to her what I looked like. She just gave excellent customer service.

My granddaughter is a very modest young lady and the head seamstress helped with her decision on what she could do with the dress she wanted. We went in a couple assistants helped to pin it and do what she wanted with the alterations. Wan was not there.

When Wan came in she called my granddaughter and asked her to come in because she had some questions. When she got there Wan said she couldn't do it. She kept on at my grand that she needed to lower the neckline and not have sleeves and put a zipper in the back instead of the bottons that her staff recommended.

My grand started crying and told her if you don't stop, I'm going to go off on you. She continued to bully her over the modesty until my daughter (that just had a double massectomey and was very ill and weak went off on her and…

I ordered 7 bridesmaids dresses and the only dress that was ok, was 1 didn’t need altering. 5 hours there on Thursday, not offered one drink ( the bridesmaids are all under 14)One dress had to be hemmed 4 times b4 it was straight, they’d made 2 dresses too small, so

had to let out 3 times b4 they fitted, boning was supposed to of been taken out and wasnt. Then other 3 dresses weren’t right, made too small, too the point that my sister and maid of honour is so uncomfortable and upset that she’s talking about dropping out of wedding party.

I was reassured that dresses would be sorted by yesterday, but NO. The manager ( Caroline)is one of rudest people I’ve ever met, she was patronising and bloody rude. They have said they’d give me half money back for the alterations, this isn’t enough, my…

A purchase a dress For my mom's birthday When I it altered my God mom called to tell me this stain was in it my mom called the store and was told they couldn't do anything but spot clean it so I went to the cleaners and was told it sat to long and someone had tried to get it out I didn't have a dress and it was the day of the party I couldn't get my hair done I was short on money and time

Visited the David’s Bridal on Veterans Blvd Metairie LA. With my Grandaughter Who was searching for Wedding gown. The staff was i knowledgeable as the assistant was in training and kept bringing her dresses she did not like nor were they even close to her size.

Needless to say she was never measured. The worse thing was I went and got a dress off the rack myself to bring to her and I carefully did not drag the dress when one of the sales people very loudly said “you can’t pull dresses of the rack.

I was embarrassed as other customers turned and looked at what was going on as though I had committed a crime. The other horrible thing was the sales lady who was training was not training the girl that was helping and the trainer kept stating she needed to retire.

This is the most…

I went for my final dress fitting today, August 22, 2019 in the Knoxville, TN store. My dress is totally messed up and my wedding is tomorrow. I am unable to zip it up, yet two weeks ago that was not a problem. No, I did not gain weight and my measurements are the same as before. The dress was altered were it didn't need to be and NOT altered where I needed it to be!!

What are you going to do to remedy this situation! My next phone calls and emails are to your President and CEO.