Davids Bridal

This is the most HORRIBLE business I have ever bought from! They have horrible customer service! I purchased my wedding dress in january and they ordered ivory instead of white! When it came in I sent it back and had to wait 4 more months for it to come in!

My wedding was booked for august but we had to cancel it along with all of our vendors!! When I contacted David's Bridal to try and resolve the issue I asked if there was any way to take money off my dress or a discount for my inconvenience.

They said I should have been grateful my dress was even on sale to begin with and that it was just a slip of the finger made by the sales lady!!! I also purchased my dress with a davids bridal credit card.

you get 6 months interest free if you pay it off in time. I just made my last payment this…

To the minute, I have been on the phone and am still on the phone holding to get info for my bridesmaid dress for what now is 34:43! The number for customer service sucks! I just want the dress for my cousin's wedding.

I will not be using David's Bridal services for my wedding and will be referring anyone interested to another bridal shop with much better customer service. I wonder how long they will continue to stay in business.

I went inside your store number 210 a few hours ago in Paradise Valley and I didn't have an appointment but I wanted to look at some flower girl dresses for one of my daughters. So when we went inside I noticed that no one greeted us.

Some of the employees did have clients they were working with at the time but there were a few that weren't working with anybody. Me and my kids walked around and looked at a few options for about 20 mins and no one said anything to us at all.

So after I looked around, we found ourselves back at the flower girl dress department and I was standing there waiting for someone to come and help me and no one did. My oldest daughter asked one of the girls where the restroom was and she went and me and my other daughter waited for a few minutes until she came back…

My daughter had to go back 4 times before they finally got her dress for my sons wedding right. On my dress, I had to go back twice (I live an hour away) they still had fixed the problem and in fact made it worse.

The manager tried telling me it was a defective dress from the manufacturer. After I started crying because my sons wedding is in 4 days she offered me a refund on the alterations. We have another wedding and I will NEVER buy a dress nor recommend them

Hi, my name is Cherri Schrick and I am the mother of the bride. We went to David’s bridal in Chattanooga TN today. Deborah helped my daughter find a dress and she was lovely. My daughter made her choice and our party moved to the front so I could pay. My mother, two daughters, and my grand daughter were standing there waiting our turn. A lady named Janice came to the register and started to check her bride out. My mother feels like the lady looked at them like white trash. My daughter noticed there were two Savannah’s. So she stated that’s not my dress and the associate very rudely said I know. What she was doing was pushing us to the side to check her bride out. Rheanna noticed how rude she was... so she checked us out, apologized, and gave us a 10 percent discount.

The store was very…

So my fiancée bought a dress yesterday and we went to look and try on dresses for me today and the girl names chrisy from the Mansfield Ohio store literally made my fiancée cry. No wonder why they're going out of business. She literally was yelling at her and told her that she can't take more than 3 dresses back and that we were just gonna have to walk back and forth. No because yesterday when she went there was no limit on how many dresses she could take back.

Called corporate and NOTHING is being done about it. Will never recommend them

My name is Sandra Crooks and I had anticipated using David's Bridal for my bridesmaids dresses for my upcoming wedding, this December. Unless your organization intends to rectify the issues I've experienced today, not only will I no longer be using this company, but I will post in detail the situation that happened to me over a multitude of social media platforms and certified review websites.

I will encourage friends, family and strangers strongly against using your poorly organized, terrible excuse for a bridal shop. What should have been one of the happiest times in my life has become a nightmare due to your staff's incompetence.

My bridesmaids went to order their gowns today and 3 out of the 4 did not have their measurements uploaded to the system. I took each of them, individually,…

Rude employees and customer service is is poor, attached to my David’s Bridal experience. I’d hoped for more. I’d recommend going somewhere else.

Good afternoon, I replied to the email survey but I feel I need to contact someone about my experience at the David's Bridal shop in Johnson city tn.

My bridal squad and my self went to your shop on saturday july 6, 2019. The experience was less than perfect! The ease of making an appointment was greatly appreciated. The smiles and prompt greeting was great when we arrived. We were introduced to a lady, here is who will be helping you, and we were off. I was so excited, being a first time bride I had so many expectations of what the experience of wedding dress shopping would look like, however it was NOTHING I ever thought it would be, we walked through the store looking at fmdofferent style dresses , we never once discussed my budget or even if I had one. She automatically choose the…

I purchased my bridal gown, my flower girls dresses, and my bridesmaids dresses. I was already annoyed that I kept getting stuck with the same David’s Bridal employee for my appointments who had no idea what she was doing and stressed me out to the max.

My mother and sister found my wedding dress while my consultant tried to not get me to try it on. That’s not even my complaint though. One of my bridesmaids had to purchase her dress online. She ordered a size 16 and received a 22.

How is that even close to the same size? It’s not. She called and talked to someone twice who told her there was nothing they could do, and my bridesmaid would have to take it upon herself to find another store with the size dress she needed or to get someone to alter it because David’s Bridal COULDN’T!!!

They…

Not even close to what I ordered. I bought a dress that took 3 months to come in and it was a sloppy mess! I was using it for 2 events... so I also had a special wrap made (in store) for the 2nd event. The 1st event... Maid Of Honor dress.

Have no choice but to wear it... but I will NOT have pics taken with the Bride... What a shame! The 2nd was for my 25th Anniversary Vow Renewal (which I have now cancelled due to this sloppy dress). as not many make 25 years anymore.

Seamstress took out about 15 inches of excess material and it still needs that much more taken out. She has really tried hard to help me and admitted the dress is jacked up... her words, not mine! so no chance of getting a new one.

It looks like a generic knock off of the one I tried on. Paid a fortune for a dress that…

To whom it may concern I purchased a tiara for my wedding and when I pick it up it came in a to go box which I thought was a joke . It’s this the way it’s supposed to be ship and given to Your Brides ?

When I ask the manager about she just laugh it off ! I feel that it should have been carefully packaged and secure being that it did cost $199 . I’m so displeased and not sure if I will get my bridesmaids dresses from here after all .

I’m even scared to get my dress altered now .

I made a appointment to try on wedding dresses and i felt like i didn't get the full wedding experience and my appointment time was wasted because the assistant that was supposed to help me told me that the dresses she was holding where to heavy and she was going to put it on the rack for me and come right back to assist me if there was any more dresses i wanted pulled but instead she did not come back to assist me i had to chase her down every 2 mints just so

i can let her know there was some more dresses i wanted to try one and every time i found her she was assisting another girl that came after me so i felt like my appointment time was really wasted she really didn't help me at all on anything and she pressured me on buy the dress that day which i thought was not professional at all…

I am extremely disappointment with all my encounters with David’s bridal during the process of getting my maid of honor dress for my best friend’s wedding. To start, we all went to David’s bridal in Paramus NJ. We had a very rude sales person that fitted us for our dresses.

Even the brides grandmother was very upset with how she talked to us girls and told us we didn’t look good in certain things.

Finally we found our dresses and got them ordered. I ordered a 18 even though I wanted a 16, because the sales person told me I didn’t look good in the 16. Then the dress comes in the mail, some strings were ripped.

Then a few months pass and I try on my dress again, and I was swimming in it. I had lost some weight. So then I went to David’s bridal in Middletown NY to see if I would have time…

Thursday June 20, 2019 my daughter went to pick up her dress at the location at 9990 Southside Blvd, Jacksonville, FL 32256. She does not wear any makeup whatsoever and upon trying on her dress to ensure it fit after making final payment, she noticed a large foundation stain on the inside of the dress.

We entrusted her dream dress to kept secure while making the remaining payments but it would appear that someone allowed her dress to be tried on by another person. I’m not sure where they come from but in my world, once the down payment was made that dress was off limits!

The alterations department took the dress in the back and soaked it but that should’ve never had to happen in the first place! I wasn’t going to say anything and that is why I’m just now writing this but it’s wrong and I…

I went into David’s today to look for a short dress for a second wedding. They did not look to interested in showing me dresses. When I ask about could a wedding dress be shorten to knee or tea length was not interested in helping me.

This was at the David’s Bridal store on Grandview in Madison, Mississippi. I was very disappointed in the attitudes. Thanks, Kate

The manager does not even know how to regain customer service and was also lost on how to resolve the issue.

I was at the store on Saturday the 15th or June. From the start my expirence was horrible.

First when i tried on a dress and actually felt good in it, one of the employees came up to me sand said if i lost 15lbs it would fit me better. You know how disrespectful that was? Already having issues with my body and being told that?!

She wasn’t even the employee that was working with us. I’m pretty sure she was a manager because she was walking around talking to all the employees. And then we were told that the dress we were wanting would come in the sizes and colors that we needed.

We went to check out, and then they said they couldn’t get us the color, and size. They checked prior to bringing us dresses over they they were able to get them for us. So, we had to cancel 2 of the dress orders…

hello , my name is sarah neff. my sisters name is carrie neff. she is a bride to be on december 31 2019. we are extremely excited considering this is my first sister getting married. heres how things started .

my sister went out to davids bridal in florence ky and found her dress she fell in love with. then she found it closer which lead us to tri county ohio area.

first when we came in for our dress fittings and appointment to find our dresses we like it started to be a disaster. Lets start by saying that when we walked in we were stared not greeted nothing, that was until then that i walked up and said hello my name is sarah neff and my sister has an appointment today for herself and her bridesmaids.

that was when we were measured not by the fitting rooms but in the aisle by the…

the experience ordering the dress was fine, the staff was friendly and very helpful. specially a staff member name Victoria, she was very nice.

however the alteration department was the worst experience of my times to say the least. after purchasing the dress I needed a lot of alterations done, I was told they had their own dept. that does that and I went right in, the drees needed to be trim at the bottom and adjusted on the top, I also got the cup for more support, I got Very Wang style VW360352 (VW champagne), I explained to Veronica one of the staff at the dept that the dress need to be floor length, I paid $135 for alterations and $172 for the Dress.

I didn't know that they don't CARE. I got so upset and told veronica that the quality was their service was so poor and low. she then…

1st visit my mom & I were headed to the clearance isle after walking in for my scheduled appointment, the sales lady said “we don’t have your size in clearance” she doesn’t even know my size!! We should have left then, but I’m a nice person so I swallowed my pride thinking I was just a fat ass.

Then my “person” was helping 2 other people, although you schedule to have undivided attention & help. Every time I needed her she was nowhere to be found. My mom came from out of town so I picked a dress that day.

2nd visit was alterations, apparently I was supposed to bring someone with me to help me?! Who knew. Then as we are pinning my dress (I had lost 20lbs since visit 1) the lady asked me if I had undergarments on to “hold my fat in” I weigh 160 pounds 3rd visit was supposed to be final…

We came in to order our dresses for my brothers wedding, we all ordered and received our dresses.... Mine still has the security tag on it which means I paid for a dress that was in the showroom, Another has her dress with an ink stain across the front which is very visible, another received her dress and

it looks like it was balled up and place in the bag.... this is unacceptable and the wedding is less than 2 months away. I tried to call 15 times, I do not want to txt, I want a person to call me ASAP.

Your corporate office number throws you into the never ending loop of BS......

Horrible service they don’t have display dress what you see is what you buy 900 for a dirty dress that I had to take back to be cleaned still was not clean so they wanted me to bring it back again now my alterations lady is booked so I’m stuck with a dirty dress worst experience

it is quite embarrassing that after many emails to customer service , I could not get back my money in time to change the measure of the dresses . It took less then 1 week to get them , but are 6 weeks gone from return and still no money back .The wedding is already gone , my dresses were bought from a trustable site Otto Europe . I am very disappointed about this experience and would not recommend to anyone to use this webshop. Should I turn to legal way to solve this issue of getting back my money ?

Details of my return:

Order No: BFRTL_E4X001060786980 Return Order Date: 15/04/2019 ReBOUND Tracking No: 515001547345

Return Summary Order Date: April 7, 2019 Order Number: 27974785 Return Authorization Date: April 15, 2019 Return Authorization Number: RT-E4X001060786980-AA

When looking for a mother of the bride dress for a casual summer wedding, the clerk talked me into a sequin and lace dress that I finally decided against once it came in. They would not let me get a refund, even though the dress was not custom made. I then tried on a flowery dress that was too small, so they ordered my size. Upon waiting for the dress, I have found one that looks much better on me, and will not really be wearing this flowery one that is waiting for me to pick up. The clerk also sold me a corset with cups about three times too big, but talked me into a gel thing to plump up the girls.

I do not want ANY of these items, and really have nothing else in your store I want to exchange them for.

Why does the website allow you to return items, but the brick and mortar stores do…

I went to a David's Bridal Store with my dress and online receipt in which they refuse to exchange. I wanted to exchanged the dress because the dress i tried on at the store was a perfect fit, but the online dress length was very long.

The different in both dresses was the length. After spending so much money on my daughters wedding dress, bridesmaids dresses, and shoes i was very disappointed when they told me they could not do the exchange because i purchased it online.

I was going on vacation and did not have the time to send my dress back online. I also contacted the corporate office and thought i would receive better service, but it is unfortunately that i did not get the service a customer shall receive because of the policy you have on exchanging.

Walmart treats their customers…

Hi My name is Daniella Juarbes and I live in Brooklyn, New york. Ive been in several locations during the two years of me planning my wedding. My step daughter lives in Atlanta, and I made her an appointment to visit one of your locations in Alabama a few months ago I have the location if needed before I scheduled the appointment I called to see if the location had the dress so

she could try on they said they had the sample and size just not the color in stock we would have to order. My daughter goes into the location and it was a nightmare they couldn't find the dress that we wanted her to try on, they told her to hold tight and maybe someone else had the dress trying it on she waited 1 hour and 45 Mins no dress.

They started giving her Prom dresses to try for a substitute. She left…

I made my appointment to pick out a wedding dress, when I called I asked if I can do the bridesmaid dress's at the same time, I was told yes and they would make sure it was for 2 appointments, one for wedding dress's and one for brides maid dresses.

When I was done picking out the wedding dress, I asked about the brides maid dress's and they said I had to make a separate appointment for that. I told them I made the appointment for after the wedding dress appointment.

So I was not allowed to have the brides maids try on dress's at this appointment. I had to make it for another day. Which was a hassle because we all came from out of town, 100 miles away. This was a very huge inconvenience for us all.

I had the appointment for the bride's maid dress's and picked out the dress and the girls…

00 the day she went to use it we realized then tape was faulty. Which rendered the item useless! I quickly called up the store and explained my issue and explained I purchase this item 3 days ago and still have the receipt.

no credit no refund no exchange! I said are you kidding? I can’t use it, you sold me a faulty item. She said i could call the corporate office and see if they will help me. Unbelievable customer service at David’s bridal I would recommend anyone stay clear of them as I will definitely take my business elsewhere in the future.

I have always heard negative feedback regarding this store but have finally experienced it myself and felt I had to leave a review regarding my experience.

This has been the worse experience for my fiancee. You are the worse. From sizing her and having her buy a dress that was way to big and to get it sized right is going to cost almost what it would to buy a new dress.

Whats even worse when she went in to have them fit her for sizing the lady that measured her asked who measured you, this is way to big, they should have known better, but she was the 1 who did the measure meants. Now today she received a call letting her know her vail had come in, and when she called on it at both the Kalamazoo store and the grand rapids store they hung up on her.

Now stacy said she's not gonna worry about it because she won't have to deal with them anymore after she gets her vail. Sorry i couldn't let this go. A wedding is supposed to be a womens greatest…

hello my name is krystal last Saturday march 6th 2019 I had a appointment at davids bridal in south Portland maine. My appointment was for 1030 I showed up at 1020. My appointment would have only taken a few mins maybe 10 at the most because I was just picking dresses out for my bridesmaids so they can go to try them on on there own time.

I went to the front where the girls standing there put my name down and said someone will be with you in just a few minutes. I stood there already knowing what I wanted for 1 hour and 20 mins.

I finally went up to the girls again and said excuse me how much longer do you think it will be for someone to be able to help me... The girl replied ooh no one has seen you yet they must have forgotten about you and kind of giggled.

Well I wasn't happy at all…

I visited your Davids Bridal store in Pinole Ca, when I arrived I was told that I needed an appointment to try on dresses. I responded with I checked the internet page and it stated if you were the MOB you didn't need an appointment.

They found me a dressing room and I tried on a couple of dresses. I found something that I liked and I wanted to talk with someone about alterations. I tracked down three associates asking for help and they all stated they would be right back.

To my disappointed none of the associates returned to help me which left me feeling very disappointed and upset. So I left the store in Pinole and drove all the way to Sacramento (an hour and 30 min drive). Made an appointment on my way up to the store.

I was helped with no problem, found a dress that I really liked!!! I…

I purchased my dress a few months ago because i was so excited and couldn’t wait to find the dress. Well i was told by my sales girl that alterations was included in the price i paid for my dresses, only to find out today from the alterations woman that it is not!

Im so pissed and i will never recommend or ever shop at one of your stores ever again! I hate being lied to!

I had an appointment for 9/22/2018 in the early morning for my wedding dress, I come into my appointment and am shown where to look for choices in my price range which was $500 and under. They tell me there is a sale for $500 off of select dresses, and they tell me it included the rack for vera wang dresses.

Amy was my consultant who pulled several dresses to try including a Vera Wang dress, I enjoyed the vera Wang and asked about the price to clarify that it would receive the $500 off. Amy went to the front desk to clarify, to which she was told that the whole rack for Vera Wang was indeed included in the sale.

They said the sale would end the next day, I had an appointment with a dress shop nearby soon after my appointment with David's, so the front desk made a second appointment for…

I bought a corset at the Northridge store in September. I came to try it on before my weeding which os October 7th, 2018. the manager Kasmir ant the Northridge store she could not to an exchange. I have all the tags on it and would like to get another corset that fits.

she was not helpful at all. This is a horrible experience and I don't think its fair. Please assist me. my number is 818-462-5673

My future fiancé is a single parentless child and had many questions about the final fitting so when she called the David's Bridal in Ontario (4410 Ontario Mills Pkwy, Ontario, CA 91764) to schedule her final fitting she, of course, had many questions; what kind of undergarments does she wear, should she push the final fitting date out because she is trying to lose a little weight. The lady who answered the phone yelled at her and told her that she could not help and cancelled her appointment and told her to go somewhere else and hung up the phone, this, of course, made my fiancé very upset and

she called me crying and was so upset she thought her one special day was ruined. I just wanted to let you know that this unacceptable and I will make sure everybody knows what kind of customer…

I have financed two weddings thru davids bridal and paid the balance in full (I thought). Mis-keyed the payment by 2$ and now they are charging me $221 in promotional fees...looks like davids bridal is out to make a profit anyway they can

Seriously. Multiple times contacted and nobody will answer me back!

I ordered my dress in January, was told it would be in sometime in May, I stopped in on May 17th to see if they could tell me the status of delivery. My dress, I was told was there and had been there since April 14th, I was never contacted, either by phone or email.

I also asked if I could make an appointment to come in to try everything on (prior to my appointment for any alterations) my dress, and bring the bridesmaids with me so they could see it on me, and at the same time look for their dresses. I was looked at like I had 3 heads, I was told that I could make an appointment to bring the girls in, but that I could just try my dress on at home.

I was already upset that I wasn't notified that my dress had arrived, but feel that now that I have the dress, it's been paid for, that I am…

The davids bridal Pittsburgh pa ( north hills) is absolutely horrible from the first visit to the last visit from the bride to the bridesmaids. Very rude sales manager and rude store manager. Initial bride visit had an appointment to look for dress.

One employee to help 2 brides. Bride picks out dresses to try on and goes and sits down to wait to try them on. Waited waited waited and know one came to assist her with trying on dresses. Got tired of waiting so I went to get the dresses for her to try on (the girl who should of been helping her must of heard me say I was getting the dresses) so as I was going over to get the dresses she goes over.

Dresses were put back by manager and the employee was picking out dresses she told me. How would she know what dresses the bride picked out…

Poor Service.... Meaning my daughters dress cost $1,600 then you gave her the wrong wedding dress it is suppose to be a Ball Gown Wedding Dress instead you send her through Davids Bridal a Gown Wedding Dress ); then next thing eveything went just wrong even the tailor new the is a rip on my daughter dress and refused to sew the bottom of the Wedding Dress who does this your company Davids Bridal in Springfield, Mo please make another fitting and

this sew the dress or please send her the right wedding dress and just think some other young lady is crying and so, is my daughter and this her Wedding.

I had to iron my own dress on my wedding day. They charged me 40. To have it iron. I was to pick it up at 1100 was not ready till 1130

We purchased a dress at 1300 and a veil for almost 200. The experience was great with our stylist. It was very busy being a Saturday 1/27. The check out process took a long time. No big deal We where then told it would be 20 weeks before may daughter would get her dress.

The veil would be in anytime. Well the veil came in and my other daughter picked it up for her. 1/31 She brought it home and I looked at the bag which was worn veill was rolled in bag comb was bent in every different direction. Def shop worn.

I was told we where getting a new one. Rest assured!! Well I called David's Bridal spoke with manager Abigal, and she again assured me that once she received it she would order a new one. Then we had the issue of getting it back to her.

She said she would get back to me on who…

The store's manager on 23rd and 6th avenue was rude and inconsiderate. We had to change our venue due to hurricane Maria and she told me she has heard worse situation than ours. She said that our layway cancellation qas gpibg to be refunded by mail and i specifically ask it to be put back on my card bevuase we needed the money and she said no!

She stated "i dont write the policies nor do i do the marketing, are you canceling or not". I felt insulated and sadden for my special day. I do not want to go back in there!