Cox

I purchased a pre-paid contract with cox Internet service My bill was supposed to be $67 a month plus tax and three months it jumped from $67-$114 with hidden fees

00. 00 and each time I call nobody can help explain why so high now. I spoke with Joshua with the Loyalty department and basically he told me I could just go back to Direct TV. He said that he couldn’t help in anyway.

What kind of customer service is this? AWFUL

Cancelled my cable, I only have internet now since I got Apple TV. I cannot believe how often the service goes down, it’s always service being done or an outage in my area. It’s a few times a week, at least.

The first couple times were frustrating, but now it’s to the point that I can’t rely on my tv working, I would highly recommend against using cox internet.

We had a bundle package (cable, phone, and internet) for $174 a month, which we were happy with. Our phone got hacked in January and someone was making long distance calls. In February they noticed it and canceled our phone line (which we only used as a fax and thought the fax was having issues).

Our bill went up to over $300 per month and nobody called us to tell us. After finally getting our phone line back and many apologies they offered to give us a $99 a month bundle as well as a $200 credit to left reimburse us for all of the overpayments we were making (which didn't come close to what we were overpaying based on what we were paying).

They reinstated all of the services (as I had previously canceled the premiums and lowered the internet speed trying to lower the bill) and months…

Cancelled my cable, I only have internet now since I got Apple TV. I cannot believe how often the service goes down, it’s always service being done or an outage in my area. It’s a few times a week, at least.

The first couple times were frustrating, but now it’s to the point that I can’t rely on my tv working, I would highly recommend against using cox internet.

Unfortunately I cannot give a zero score! Walked into the Hillcrest office to pay my bill at 3:40 this afternoon. There were no customers in the store and three employees behind the counter. One was talking on a cell phone.

Two were looking at a computer. The male employee Looking at the computer told me be with you soon. I stand there and wait. 5 minutes, 10 minutes. People are starting to lineup behind me. After 15 minutes I walked up to the couple and told him that I hope what he was doing was really important!

He said yes ( I doubt it) when I asked him to put it on hold a minute and hit the counter once he freaked and got the manager. Manager explained he was on the phone also. I told him to put it on hold- he begrudgingly did and took my money.

Cox is blowing it with me! I have…

FOR OVER 3 WEEKS NOW I HAVE HAD TILING ISSUES, RECORDING ISSUES AND AUDIO SYNC ISSUES. I CALLED TODAY AND NO ONE WAS ABLE TO TELL ME WHEN THE REPAIR PROBLEM FIX DATE WOULD BE.

ALSO YOUR PEOPLE DON'T KNOW WHO TO CONTACT FOR VARIOUS ISSUES. I PAY GOOD MONEY EACH MONTH AND I EXPECT A WORKING SYSTEM. FIX IT NOW!!!!

ALSO THE GREAT IDEA OF DOING AWAY WITH SELECTIVE CALL MONITORING AND STILL CHARGING CUSTOMERS THE SAME FOR NO MO ROBO. THAT WAS REALLY BRILLIANT!!!

On Saturday October 12, The local Cox Solutions Store in Williamsburg set up our install incorrectly. We were told the switch over of Cox accounts would happen on Tuesday October 15 - from my father to me - would be straight forward as it is same address and same phone number.

My father is ill and no longer lives with at the Cox account address on file. But now we’ve been asked to wait another week without TV!!! This is not good customer service!

Three days in a row my internet went out. I work online and I've missed three days of pay because of Cox making "improvements" . They need to fix the damn problem and pay me my missed wages! Irresponsible company!

Why is the NBA channel not available in Metairie, Louisiana 70005 I was going to watch the Pelicans game and when I out it on the NBA channel, it so not available in my area. I pay for the Cox supreme..

I switched to Vox From ATT because of poor service. I have been very pleased with Cox.. Just don’t understand Why did this happen? Not that serious.. Really tired Please tell me what I need to do

Embarc has béent with oit signal of thé câble TV since 16h00 today. No wind,no Storm, no tornade and ils 22h00 and no repair yet. Grats guy for thé service. AWFULL

For the past 3 weeks, we have been having trouble with cable tv service. It started as mostly a nuisance issue where we would have to unplug the HD box for 10 seconds, reconnect and service would be rebooted. It then elevated to having to call in and have the tech support group reboot for service to be returned.

On Saturday, 10/5, I called in and the lady at tech support said all she could do was to send another signal for it to reboot. I responded that this seemed to be a temporary fix and we needed to work towards a permanent fix.

She transferred me to a “higher level” tech support person, (her words). After a discussion with the “higher level” guy, a service tech was scheduled out for Monday, 10/7. I was told during this conversation that a service tech could not be dispatched over…

36 (for TV, internet and phone with Cox) for a year. 71 for the next year. 00? and called Cox to find out the price went up again (for a year) due the phone package discount expiring (not told this at all on 8/5 or 8/6).

At no time were we told on 8/5 or 8/6/19 would the price change again 1 month later. We are so disappointed with this apparent Bait and Switch tactic by Cox that we are seriously thinking about going to Dish TV for a much less TV promotional price of…

Wanted to have a supervisor from Collection to call me about my account twice I was told it would take up to 48 hours that was two weeks ago and the last person had a bad attitude

My name is Deanna Davenport 4059474526 3524 NW 24th Street Oklahoma City Oklahoma 73107 Tech didn't show up. My service call was assign to another tech lasted minute. Call my cell and not my land line like advice. He told me the call as assigned to him last minute and he was NOT coming.

I advised him that I needed my service fixed, and someone needed to fix it. He promptly hung up on me, while I was talking. His Cell is 14055193875. I want him reformanned and have some kind of repercussion for being rude and disrespectful to a customer.

He called me, and I was his customer and Cox's. I want a phone call on my land line and my service fixed ASAP! it sound horrible and doesn't recognize the numbers I push to enter pins. None of my services work correctly or at all.

My internet is…

On Sept 4 Cox contractors were at my condominium complex digging for fiber optic internet. They hit a water line. Shut off the water to the whole complex. When they turned it back on they didn't turn it on slowly.

You have to turn it on slowly in these older buildings built in the 70's. They turned it on full force. Several condos were damaged by this. Hot water tanks blew water pipes burst. Mine was one of them. Then i had mold growing on my wall.

It was removed but the adjoing condo was fully covered in mold due to the fact no one lived there. And now it is coming into my condo from open walls and roaches. I had to move all my belongings to storage as my condo ia unlivable.

I called cox someone was supposed to call me back in 24 hrs and never did.

Also the contractor said they would…

You guys suck while WiFi and TV is down but it takes a day for you guys to get over here for your stuff being shit lol ok I’ll just sit here and send this review on my data pay more for that bill while paying u guys too gotta love it might have to start looking for some new options...

My wife and I scheduled our internet service to be moved to a new house 2 weeks in advance and were told the service would be on when we arrived; all we needed to do was plug everything in. Upon arriving, we were unable to connect to the internet and we called the customer service line to try and resolve the issue over the phone.

After unsuccessfully being able to resolve the issue, we asked to be transferred to a supervisor who was then able to schedule a technician visit the next morning. We were told the technician would contact us 15 minutes prior to arrival.

The next morning, during our 2-hour appointment window, no technician ever called or showed up to our property. When we called customer support to report the technician never arrived, we were told the technician did arrive and…

Service outage over 6 hours, no estimate on repair time. Contacted several times foe an update, same response each time: “”Technicians are working to resolve the problem in my neighborhood. ” Called and spoke with rep, said it looked like intermittent problem that may take 3-5 days to repair.

I asked if it could be escalated, she said no. I asked if there was someone else I could speak to, she said no. Totally unsatisfactory service.

This afternoon I was speaking with someone at CoxComplete. He was very nice, and spent quite a long time trying to fix the problem. He said“it was a Cox mistake”. He was trying to give me “tech details”, so I could explain it to someone else at Cox. I said to him- “don’t explain anything to me because I won’t understand. I just want it fixed.” He said “it’s something he can’t do- but Cox has to fix it- and I have to understand and explain the problem”.

I contacted Cox for help. Why do I have to understand and explain the problem to another tech? Why can’t this tech explain the problem to another tech if he can’t fix it? Why can’t Cox contact this tech and find out what the problem is?

My email is all messed up- and it’s worse now than before I contacted CoxComplete. Cox knows or can find…

For over a week now my standard channels like 3 5 10 15 don't come up. Cox doesn't seem to know what the problem is. Sent a technician out and had Contour box replaced. didn't fix the problem! Here we are Sunday and I am missing my football games very frustrating!

My question is has anyone else have this problem. I have been with Cox for many years and have had disappointments but this one takes the cake.

AS of August 15, 2019 Cox no longer allows the primary account holder to create new add-on users with an email account. This is totally unacceptable! When I signed on with Cox over 10 years ago I was promised 10 additional userid’s and email accounts.

I use this feature often. Now the bastards just end the program. I’m fed up with these money grubbing SOB’s! All I use Cox for is the internet service because their cable and phone service SUCKS! Now it’s time to switch internet providers.

Cox can go to Hell!

I spoke with a most unhelpful and antagonist support agent named Edgar on September 11th, 2019. He went so far as to tell me, "Don't point fingers; this is on your shoulders." I have been with Cox for more than 18 years. The issue was a system error/billing quandary as a result of Cox updates. I had already spoken with three agents that morning, all of whom were very pleasant. The situation was not my fault and they assured me everything would be fixed. However, Edgar said what I needed wasn't feasible. That it was "my fault" for waiting so long to have my phone changed over, etc.

He needs to be trained on how to neutralize a situation effectively. The next customer representative who remedied the situation was wonderful!! I highly praise Kriston for her efficiency, understanding, and…

We were contacted by cox that we had to have a technician come to the house to install a modem for the land line phone. At the time of the call I said we DO NOT have a land line phone and will not be getting one.

My house used to have one but we have not used it in years. We talked about the bundling and how the phone is part of the fee structure. I tried to explain the insane logic of requiring us to install a modem for a phone we do not have simply to have a lesser monthly cost.

When that failed we scheduled the visit. The tech came today and was about to drill a hole in the wall and attach a cable to the modem and leave it sitting around. I said wait this is insane and asked if we could simply log the modem as part of our plan and I would put it in the closet.

To ruin my wall for…

I love how I can watch one movie for free on stars then I try another supposedly in stars and it says free but it really isn’t thanx a lot!!! Duck you btw!!

I have tried to contact you numerous times by both phone and chat for the main issue: SPEED and choppiness. I signed up for 150mbps and I NEVER got close with the speedtest.

Also, there have been many times (mainly at night and on the weekends) that the speed was much lower. My speedtests got me at the highest 97mbps, with an average of around 78mbps. I have gone to chats and mysteriously the chats disconnected while chatting (only with Cox) and usually after someone has asked me to fill out a form or something ( my neighbor hacked me once but I changed that).

Experienced a very rude behavior with cox internet and home security installer. He came late and started arguing with us and left our house without installing anything and banged the door on our face. After that I was with cox people for 3hrs and noone promised me a sooner service. Obnoxiously rude staff.

They don't care if the customer is suffering.

I need to change my due date from the 8th of each month to the 25th which is when I get my social security check. This would help me avoid the late fees and stay with cox. I thought at the end of a cycle you could switch my due without charging me $200. Why would you charge all that. This is why I would like to have a Manager with corporate or a supervisor see how they could m work this out without overcharging me. Account #7766.

Terry Williams

This problem has been going on for a while and now we are getting frustrated. I keep asking for a tech to come out and fix my laggy internet connection knowing I got the gigablast package but they keep sending out tech who don’t know anything about internet.

Who keeps resetting my modem and says everything is fine. But I keep telling them of course everything is fine because you just reset my internet back to square one. I have a line issue or a bad splitter problem but seems like they too lazy to fix it now we are planning to go with century link because I’m paying high package and not getting what we paid for.

I don’t mind if we getting 600-700 mbps but I want consistent lag free internet. The supervisor tech name Brandon from Las Vegas never came to my house to fix the issue but they…

I have decided to put my complaint on here because calling seems to do nothing I have been a Cox customer for many years and it seems each year we get worse customer service and since Cox is the only internet service provider in our area and the agents know this they just don't care whatsoever I have even spoke to a so called supervisor that give me no better care yet they call themselves supervisors this is a joke since moving to the area I currently live in we have experienced 8-10 outages in a two year period each lasting more than 5 hours each we call to find out what the issue is and

never get real answers I can only say this once century link finally moves in as they are getting closer Cox will not only lose my loyal service but the service of intire community

I used the live chat this morning . The person lied to me outright. I told him that i was going to report him and i left the chat. About a minute later, this employee illegally reset my modem . Why ?

I did not ask for it to be reset. This has happened before. Your employees take it upon themselves to reset modems if they are unhappy with the customer . I have specifically told them in the past not to reset it and tjey do anyway.

Why are your employees taking revenge on customers ? I know someone that recently left cox customer service and they said they give customers like this a hard time everyday. Is this cox policy? If it os , let me know and i will get another provider.

If not, clean up your shithouse.

I noted that the security system is still listed as being an active portion of my billing. It was agreed that system would be removed. It has not been removed. I am a visually impaired US Veteran and unable to read contracts.

Your people at Walmart offered to read the contract and have me sign it. From that point on several things went downhill. 00 as a deposit We've had multiple failures, starting with the downstairs living room system dumping the entire system.

When we request you come out and repair it our input was dismissed more than once. We knew what you had to do, but no, the tech didn't listen. In fact on ocasion the tech came in and left not doing anything to resolve the issue. Finally, the last tech…

MY COMPLAINT CONCERNS THE TOTALLY UNACCEPTABLE $30 INCREASE IN MY BILL. ONE YEAR AGO I AGREED TO A "2" YEAR CONTRACT WITH YOU. THIS WAS A "2" YEAR CONTRACT I WILL REPEAT. 99. I WAS UNDER THE IMPRESSION THAT THESE CHARGES WOULD STAY FOR THE 2 YEARS.

NOW SUDDENLY, AFTER 1 YEAR, THE BUNDLE SAVINGS IS ONLY $40. I WAS NOT TOLD THAT THIS WOULD CHANGE AFTER THE FIRST YEAR. I AM VERY UPSET WITH THIS AS MY WIFE AND I ARE NOW RETIRED AND CANNOT AFFORD THIS INCREASE.

I SPOKE TO 2 OF YOUR REPS, ONE WAS FROM CORPORATE, AND THE OTHER FROM THE GENERAL CUSTOMER SERVICE NUMBER. I GOT NOWHERE WITH THEM, AND NEITHER HAD A SUPERVISOR I COULD SPEAK TO. THAT ALONE IS HARD FOR ME TO BELIEVE I SIGNED A 2 YEAR CONTRACT, AND WAS NOT INFORMED ABOUT THE 1 YEAR CHANGE.

SINCE I HAVE BEEN A COX CUSTOMER FOR 29 YEARS,…

I thought I had done my research to ensure that I got the most bang for my buck on my phone system. I am stuck with cox. terrible reliability, even worse customer service. put in a call center style phone system.

seems no one in the company knows how to train or help you if you have a problem. should be easy enough right? nope after multiple calls to the HELP line, hours later someone says they figured it out. another 2 hours on the phone and finally someone figures it out.

but wait no one at cox knows how work on a call center system( it's their system) all calls are still being forwarded to a cell phone, after another hour, someone figures out how to get it off call forwarding. again "call center system", that no one is familiar with...

do you think they remember that we had problems…

Been lied to 4 days in a row. Waited hours on hold and speaking with representatives and for technicians to show up each day. Wrong technicians being sent out. Being told have spoken directly with dispatch who will dispatch an “in-house” technician and each day an outside contract labor technician shows up and does not have the correct equipment as advises they are not equipped with “new”.

This is a simple fix, it was diagnosed and determined it’s your faulty equipment. Replacing with refurbished causes the same issue, therefore “new” was recommended. No one is communicating from customer tech service which you hold for at least 25 minutes to reach and then on hold again when they say they are reaching out to dispatch to the technician.

The notes in the account are not being read. What a…

Around June 2019, i called Cox regarding our internet service due to buffering and I was offered a promo to get panoramic wifi and home life security with unlimited data for abt $76/mo. Today we received a notification that we used 100 % of our internet allowance and we pay $10 for every 50GB overages.

I called Cox and they say that what I was offered to does not exist. I felt deceived and left me with no much option. This is not about paying the overages, this is about deceiving a customer by offering unlimited internet with the promo at the time and agreed to get that promo because I was told it comes with unlimited internet.

I was sent an email about upgrading my service to avoid charges. I did that. I still received charges and am told now the only way to waive the accrued charges for their error is to add an additional package.

A tech came out and found that the cables were cut and said that I needed a letter from my landlord before he could do anything. I got the letter and called back to reschedule and was told that there would be a charge to come out and fix the issue, so I just cancelled cable to that room in the apartment.

When I received my bill there was a dispatch charge. I contacted chat and they told me that I was charged for the tech to come out to tell me he couldn't do anything with out the letter. So not only was I charged for the first dispatch, which didnt fix anything I was going to be charged for the 2nd one as well?

If I had any other options I would just cancel Cox completely.

I pay for 300/ 30 speed never get it. U want gigabast or whatever but u can't deliver what u promise now. I think its all bullshit and u should be investigated.

I was given an option upgrade to 1Gblaster COX have just launched which I accepted. Your technician showed up and try to make it happen. He could not get it done with existing setup and said he has to drill hole and get line straight from the actual source.

He could not deliver more than 200MBps upon which he said he has to create a back office support ticket and somebody will come fix it in 24-48 hrs. He did that on 27th Aug. Its 31st Aug and nobody ever called or showed up.

I have home based office and due to poor internet I am having hard time making my work deliverables. I have been with cox for very long time and never had this bad experience. This is the worst I have seen from COX.

Hope whoever is at the top will see this message and try to resolve this issue otherwise I am…

99 a month for 12 months and lady screaming over me saying I don't know what I am talking about and would not shut up and listen after I kept telling her just let me speak to supervisor and she hung up on me

I began service for the very first time January 26, 2019. Since I’ve had the service I had 5 techs out within the first 4 months. I have had to troubleshoot myself so many times I believe they owe me a pay check! My internet is always slow, and for which I am constantly troubleshooting. With this comes the worse of all...the company’s supposed technical application programmers/coders made changes to the Contour Platform that deleted all of the shows and movies I saved under Favorites today, August 10, 2019, and that also deleted 6 recorded movies and I have 65% used, and they also lost 3 automatically scheduled shows. All of this without notification of changes.

I have had the worse experience ever, but I must pay my bill in a timely matter. But the ultimate insult was when I told the…

To be honest if I could give them 0 starts I would. I been using cox for 4 years every year they change prices and charge me without telling me . Now I got offered a security system that was supposed to be installed by last week Friday August 2 , the guy spent 3 hours and couldn’t do it, very upsetting because I had stuff to do that I had to cancelled .

He said he had to come back with a new hob or whatever and the earliest he could was today August 6 between the hours of 1 and 3pm . It’s 3:44 and he hasn’t showed up and I have stuff to do.

I’m super frustrated and angry at this service , in top of that I have to wait for him to install the system and I have to do something in an hour. This is so upsetting this is not the first time this happens and I wish there was another’s provider…

cox blocked call is 30 i get that in 2 days why cant you put no limit for me to block calls why does cox refuse to help us take the 30 call limit off. get off your ass and help need help don't you care about your customers

I have been a customer for 20 years. My cable went out 6/20 during a software update. " No, someone was condecending while pretending to be helpful. A client "advocate" named Carl listened to my complaint, apologized according to his scripted comments and eventually made yet another appointment for a technician to come to my house.

No compasssion for my situation or discomfort. Just "by the book" comments and soultions that had been tried at least 3 times by others. So, after he scheduled my next appointment, I asked to speak to a supervisor because I wanted to confer my displeasure regarding my lack of resolution at not getting my problem handled in a more timely manner.

He said I am the supervisor on duty, how may I help you. We had just spoken about my problem at length, and in a…

Why do you constantly reject my personal emails - not spam -using this justification.

I have called your tech support and done what they advised yet emails are constantly being returned as spam of what is copied below.

Is Cox now censoring free speech??

XSNDR There was a problem with the sender's domain. Your email failed authentication checks against your sending domain's SPF, DomainKeys, or DKIM policy.

The worst service ever. Customers service=0, RETENTION dept=0, internet speeds never what I paid for. Home life sucks overpriced junk. Cable is dead streaming is the new. Paying for cable that doesn't care about it customers is crazy. You only need their internet if that as they lie about the speeds.

sad part, they know it. Talk to alot of past and present employees they all agree on what I said even if it was behind close doors.

I recently changed to cox hoping my experience would be better than my previous provider. I work from home and due to chronic packet loss have had my pay doced at least a thousand dollars due to shoddy cables and poor customer service.

when i did have several techs here to review the situation they sent ou 4 guys in one week and issue still not resolved. this is shear theft and I am working on many ways to right this wrong.....

Jan. 2019 my cable,telephone and internet bill was $ 215.53

01/22/2019 my cable,telephone and internet bill was $219.98

02/12/2019 my cable, telephone and internet bill was 229.98

03/15/2019 my cable,telephone, and internet bill is 242.82

I have not added any additional service. A snapshot of my Current Services according to Cox Communications, the cost of the Current Services. $214.49. I have called Customer Service numerous times and the last time I called was Company on 02/28/2019 and the only thing I was told I list my bundle saving and there was a Company Service Raise to all Cox Customers. I question the customer personnel and the answer was not satisfactory. I have been a Cox Customer person for approximately twenty three years and I think I deserve a more detail answer why i…

I was charged $40 extra for going over my data usage; i had less people in my home during this time period. The Cox representative told me less don't matter. I told them that someone has to be stealing my internet.