I have been trying to get through to customer support all day just to get transferred 5 times in one call and the phone hangs up each time. I just paid my bill January 8th and now it’s saying it’s due again in 5 days.
This problem occurs EVERY MONTH and I can never get the issue resolved. Someone needs to contact me ASAP!
Extremely slow Internet most, but not all, of the time. Cox keeps telling me stupid lies and wants more money for service calls and bandwidth they can not supply. Cox is consistently unwilling to acknowledge or fix their capacity problem in the neighborhood.
To Cox it is always the customer's or customer's equipment problem, even when given proof that the equipment is fine.
Worst customer service experience again I called in and the cuts me off without warning sends me to a young lady with an attitude who tells me I'm enteruptin her while I'm trying to explain that she just was caught in a lie telling me I exchange equipment when I never have and made me wonder why I continue to deal with this level of desrepect to a paying customer I am very disappointed in the customer service not the service itself or the tech that come out just the customer service representative
OK I am getting very pissed now over your billing department as well as the dispatch center. Seems like they want to bill for every little thing they can regardless if it is legit or not and do not want to help with issues but instead send people on wild goose chases to find answers.
Let me give you a few details. I had life line service for a long time but about a year ago I submitted it again based on my disability from the VA Rated at 60% currently being processed for 100%) as I always have.
Cox kept telling me it was denied but could not provide info as to why but did give me a number to call which was a non-valid number. I contacted cox and was advised that this was done thru a government agency and they had no control over this.
First off I am a customer of Cox not this mysterious…
I contacted Cox on Jan 2, 2020 because my promotional rate was about to end. 36 with the same services I currently have. I was advised that I I would receive a confirmation email. After several days of not receiving an email, I called back and a representative confirmed the same quote that the other representative quoted me.
I informed that rep that I never received an email and that my account information reflected $195. 36 had been applied to my account. After all that, my bill increased to $295!! I contacted COX AGAIN on Monday, Jan 13, 2020 and was advised that there’s no way they can honor that rate.
Furthermore, there were no notes in the system regarding this transaction of the new promotional rate. I’m APPALLED & LIVID that I have BLATANTLY been lied to and misinformed. After…
My complaint is the ineffectiveness of the Contour cable boxes, yesterday, 10 Jan the box went out and reception was not available that night. So, my husband went to your local store and exchanged it, he complained of their continuous malfunctioning and was given assurance that this one was good.
When he tried to set up the new one, it would not even light up at first and when it did it blinked many times but soon went out! He was very upset that he was given a second hand non-functional device on a wkend.
Watching the NFL playoffs where he wanted was not possible, he expressed frustration that over the years since the Contour boxes were given, nothing but problems. Not happy that another messed up box was given
This is the 3rd month that I have had to call Cox regarding my bill. It is over $200 and we are on a fixed income. Someone has been using my account for a while, and I have contacted Cox regarding this.
I have changed my password several times over the last few months. I was told last month that our bill would be no more than $186/month - this month it is $220 - someone (no one here), purchased a movie on December 12 called K-11 - I had to look it up to see what is was - We have been Cox customers for several years, and
the only movie I have purchased was TROLLS for my great niece and that was several months ago. I also don't use our phone - but they say it is cheaper to keep our phone than get rid of it.
) It is unfortunate as we love Cox, and the remote with voice control, but we will…
Recently our Cox bill went up $26! While I understand that the promotion we had was for only one year, I cannot understand why my same service would go so much in cost. I could understand a $5-$10 difference but $26 is a bit much when we only have internet services.
I called and spoke with a service representative as my husband and I have been a customers for years and the only "DEAL" they could provide (after they sent me to the WRONG customer loyalty line) was an offer charging more money for a higher service, which in a year would go up by $100 and then we would have to renegotiate again.
I explained to the service representative that we are expecting another child and money is tight as it. We did not want to down grade our service, which would really not even save us much money and…
My primary complaint was after being a customer for almost 35 years, no one in customer service could offer me a better package than new customers. I get the game I am supposed to play but how can you want to keep long standing customers if you won't work with them?
We are only one of the many friends and families in our area who got fed up with the uncaring attitude of your company. After I left Cox and switched to AT&T, I have received almost daily calls asking me to come back. Really?
To top matters off, I returned all rented equipment to the closest Cox store a few days after I switched service carrier, asked them to send me a final bill, I NEVER received a final bill, email or regular mail. I got a call yesterday from a collection agency, stating that I had never paid my final bill.…
The absolute worst for everything! Service, Quality, and pricing. I spend 1 day a month on the phone straightening my bill. no reward for being a long standing customer and they hike your bill after they sell you a 12 month price guarantee.
Try and call them, they transfer you around for 20 minutes and then disconnect you so you have to start all over again. ITS MADDENING! They for ever promise that everything they lie about is in your notes, HA, what notes?
Everytime I call they tell me I have NO NOTES! I will be unplugging and carrying my equipment into the store and leave it there forever. AT 200 dollars a month I can buy a new smart TV for every room in my house! GOODbye cable, hello streaming.
Over a period of 6 weeks I experienced a problem with the reception of my DVR boxes. After 2 different technologists replaced my boxes and at my insistence, a "supervisor" sent a "Senior Technician", who told me the cable from the box on the side of my condo building to my condo needed to be replaced and he was putting in a "work order".
I never received any communication from Cox about the "order". Someone showed up WITHOUT EVER NOTIFYING ME on a certain day, and "could not open the Cox Box. They left. A week later I called and was told of what happened. Another supervisor call. On Dec.
30 2019, another UNANNOUNCED visit, this time they could not open the gate to the condo. I never received any notification someone was coming. Jan. 2020, I learned this after talking to the 3rd.…
There appears to be a problem with some of my email not reaching me.
I am not getting emails sent by Smore.com for the Eastern Nebraska section of Society of Women Engineers. I discussed this with a Cox rep in October, but the conversation was over the phone so I do not have records. I have deleted all of my email rules and have un-blocked the few email addresses I had blocked, as your rep suggested. I brought this to the attention of Smore.com by email and have saved their reply which was sent Dec 13, 2019. The emails are being sent, they just are not getting through. I am not getting emails sent by the Red Cross reminding me of my volunteer shifts. I discovered that today, 04Jan20, but their Volunteer Connections site shows several months of emails they sent me that I never got.
Both…
connection problems. almost every night for past week. loosing sound during show. unable to use pg and/or full function of remote. checked all connections and did follow tv instructions. changed batteries in remote. would like tech to come out and do full functional check again.
Our TV keeps freezing up and goes out. It will come back on for a few seconds the go off again. Have called Cox repeatly and are always enformed they are working on it. Then to reboot the wifi & TV box.
It still does the same thing. This needs to be fixed or I will return to Dish Network. All your help people say the same thing as if they are reading off a piece of paper.
If I could give less then one star I would. I’m not going to be specific about my situation, because Cox is unconcerned with specificity. The Cox business model was obviously built using the same concept adopted by the United States Postal Service; customer service is unnecessary, because we provide a service people need and there is no viable competition.
Cox representatives are unknowledgeable, patronizing, rude, and lazy. Successful companies adopt a culture and mission, and then make their employees feel like a valued asset. Cox hires international people, who most of the time, I don’t even think know what they’re selling.
Your company model is obsolete- that’s why your customers are leaving in droves. People are not leaving because people love steaming, they don’t. People are not…
A few months ago I was notified that I needed upgraded boxes so I had a tech come out and hook them up. Just this morning I tried to play a DVD on my tv in my bedroom and could not get it to work.
This is the first time I tried it since the new box was installed. I finally called for help on the Cox line and she was very nice and we tried everything. I am somewhat of a klutz when it comes to things like this so I decided that maybe a tech should come out again and see why it was not working.
She scheduled an appointment for me for Jan 2. I asked her what it would cost and she said if I had the insurance then nothing. She checked and said I had it so it would cost me nothing. Then a few hours later I receive a confirmation by email.
On this confirmation he said I would be charged thirty…
I am going through a really rough time. And no one can help me. They expect me to come up with 370 dollars after I have been away due to my father's death and than when I came back I lost my job because I was gone for so long.
And NO ONE wants to work with me. I have told them before to not set up automatic payments due to my card being pre paid and I didn't have direct deposit at the time so when I called all they could tell me was I was shit out of luck.
I have had issues with them since day one. I have already had my box replaced once and haven't had them a year. I have multiple technicians out because they don't know how to do their job and their WiFi keeps cutting out.
But yet they can't even continue to work with me. I'm doing the best I can and they definitely do not care about…
RATING MINUS 5 STARS — woke up 12-26-19 to NO INTERNET CONNECTION AND ONE OF THREE TV/DVD’s NOT WORKING—worked 4-5 hours to get the problem fixed called and texted Cox for repair, and requested a Supervising Technician Repairman — repairman finally showed up last night 12-27 —when he arrived we had two televisions dvd’s were working—-when he left NOTHING WORKED—NO TELEVISION DVD’s —- NO INTERNET — I am frustrated and
very upset that Cox who is 100% the cause of the problem can’t sent a crew out and fix the damned problem, correctly —I have an important need for services and have been with Cox for 25 years—I WANT THIS PROBLEM FIXED—- I M M E D I A T E L Y- PLEASE CALL NORMA KORB 714 904 3127 TO COORDINATE IMMEDIATE REPIR — WE ARE TIRED OF THIS IDIOTIC RUN AROUND
Please please stop the spam emails from coming to my account, even after I have marked them spam numerous times, please.
Had to go in to Cox twice today just because the servers were down. Then I get home try to set up my WiFi and it refuses to connect to the internet and now I’m having to pay $55 for a technician to come out to fix it?
My internet hasn’t been working for the last 2 days I called to have them reboot my router, and they keep telling me it’s offline when it’s not. I had them schedule a technician to come out and fix it.
I waited 3 hours and responded to their texts about them coming out twice. They than send me a message saying their cancelling my appointment. I called cox to see why they would cancel my appointment. They said they called and left me a voicemail with no response back.
They never called my number and they never left me a voicemail. I responded to their texts two times with no response back. Cox called the tech and couldn’t have them come to my house when I wasn’t even past the appointment time.
This is the worst service I’ve ever experienced.
I am a snow bird and spend the winters in AZ since January 2014. I have used Cox internet during our months in Tucson. The last few years we have arrived in Tucson the end of October and left for WI in April.
We use Dish tv so have only used the Internet from Cox. We have always been happy with our service. We always disconnect our service when we leave and reconnect when we return. Last April I called to cancel our service and the young customer service rep told me I should keep my service and put on vacation at a low rate to avoid a $75 hook up fee that we have never had to pay previously.
I assumed it was a new charge and he said a technician would have to physically come out to reconnect us which I know would not be necessary as it was always done before internally. I agreed as that…
To: Cox Cable Manager Services. From: Dennis M. Brown Service #001 5410 072185605 Cox Pin 0088
Subject: “White Privilege & your customer service personnel, who exhibit little-to-no professional training, entered a customer’s home later than scheduled without any explanation or remorse, with an attitude that he is performing a favor to the customer.
Today, 12/09/19, Cox Cable sent a “Black Thug Employee” (BTE) to my house to repair your cable box. (Please don’t send anymore.) This is a good definition: Someone of color who does not dress in business attire, no visible name tag, upon arrival does not identify himself, has no obvious company logo on his clothing identifying the name of the company to which he is employed. He defiantly wears a hairy unprofessional beard & he enters a…
Calling Cox technical support, the agent refused to listen to the feedback I was offering and diagnosed my problem with updating to a new modem to be a fault of my coaxial cable despite stating their reports pointed to hardware faults in the device. They then refused to elevate my call and insisted I have a technician come to inspect the cable, rather than issuing an in-store exchange tomorrow I was to wait three days without service.
As I am typing this now and using the modem I was replacing, I will assume I was accurate in my own understanding of logical deduction and the cable is indeed fine. This is unacceptable dismissal of consumers responding to the activation intranet requesting they call customer support.
Do these people know what’s going on in each department??? I think NO! I called to have my vacation mode turned on as I was told to do if I ever come to my condo. Service is turned off seasonally.
I text/ and call and some idiot says I can’t turn it on until MONDAY! That the department is closed! My husband gets angry (Ram game in tonight) and calls a different number. This guy says they ARE open 7 days a week just not until 9am!!
This isn’t the first time every person i talked to had a different answer! Don’t they have something to Look at so they can just type in the question and a universal answer comes up? The left hand doesn’t know what the fuck the right hand us doing!
This is the biggest cable company in the US and their customer service SUCKS !!!!
I wanna know why, if I pay my bill every month, if I have problems, why doesn't my bill get discounted when I have problems with my service or cant get service???? I pay my bill every month but when I dont get service, I still pay the same amount!!!
You are robbing me and every other customer!!!! We are not getting what we pay for!!! You should give everyone customer 1 yr free service for all your fuck ups!!! Not our fault your services mess up!!! You have plenty of money!!!!
How about a good faith deal to the customers??? We pay but don't get what we pay for!!!
I have to start looking at other companies for my internet as I do not feel they care about satisfaction of customers.
I will put your service less than that but that is the lowest they will give me. When I left comcast for you it was the worst thing I ever did. I wish I could go back but where I live it's only you it is your internet it freezes stops or do nothing.
I am at 7969 janna lee ave #204 alexandria 22304 carrie Moore and lloyd gregory sr will be glad to rid myself of you and find a better service .
I have had an issue where I need to restart my cable box every time I want to use On-Demand shows for 12 months. I call support multiple times per week. They keep saying that they will call me when the issue has been resolved.
I can not prove it, but I am sure my issue ticket has been closed several times without resolution. Why can't they just admit that they can't fix the issue and cancel my service? I am a patint person, but this is ridiculous.
this month FIVE TIMES, each time apx 4-4:10 pm I have lost service, I call the 866 number go thru all the process, time before today...I LOST PHONE SERVICE ALSO...today DEC. 1,2019....watching the charger game...apx 4:10 again...I LOST the FINAL 2 MIN.....THIS is BAD SERVICE....I want it fixed...!!!!! I want an adjustment on MY BILL I want a real person to call me.....I have been a customer for 40 YEARS.....I am going to check into a service that actually WORKS!!!!
To whom it may concern, I’ve been a valuable customer of Cox for over 28 years. My payments have NEVER been delinquent or late-NEVER. I have experienced nothing but dissatisfaction from my service over the years relating to outages and raising rates.
Nothing compares to this experience and you should be made aware of it. ” I called in irate each and every time since getting through to Cox takes a long time, and they simply instruct me to turn off the system and reboot it which takes our time and tests our patience.
On this call the representative scheduled a technician to come and switch out our box making it the 3rd one since March. Gabriel came on November 20th and because he already thought the box WAS switched he proceeded to look at other possible causes.
What he found and reported…
I’ve been a valuable customer of Cox for over 28 years. My payments have NEVER been delinquent or late-NEVER. I have experienced nothing but dissatisfaction from my service over the years relating to outages and raising rates. Nothing compares to this experience and you should be made aware of it.
” I called in irate each and every time since getting through to Cox takes a long time, and they simply instruct me to turn off the system and reboot it which takes our time and tests our patience. On this call the representative scheduled a technician to come and switch out our box making it the 3rd one since March.
Gabriel came on November 20th and because he already thought the box WAS switched he proceeded to look at other possible causes. What he found and reported was that the system was…
Customer rep I was on the phone with was rude and laughed in my face when I was trying to get help, I just paid a past due balance and my services were still interrupted. I tried to tell them I can pay the past due Tuesday and wouldn’t budge I’ve been with cox four years and I’m tired of being treated like I don’t matter I want to get rid of this service seriously rep laughed in my face when I asked why I’m paying almost 200 dollars more for cable
I Want to stop getting USPS mail sent to m ybusiness for promotions. I Am not a Cox Business customer
Contour box hasn't worked since I let you install cable tv in my home again. Goes to still screen or completely fades to black several times a day!
I was completely ignored and disconnected by an agent. She wouldnt give me her supervisors name and continued to ignore my chats and disregard everything I was saying she pretended like she wasnt getting my messages. I took screenshots of the entire conversation.
She ended up disconnected the chat after she continued to ignore my questions. I will be filing other complaints, TERRIBLE CUSTOMER SERIVCE THEY HAVE. Her chat name was Paige L.
They had a zero I would give them a zero almost every night I retired so I stay up between 2:12 midnight to 6 AM systems update but it says. On Cox connect and when you contact them how did you and your area so now TVs down Wi-Fi is down phones down lotta times the phone and at what Wi-Fi is down sometimes I can go upstairs and
use those little boxes to see something but not the main TV so I won’t credit when I called the credit I get a arm and a leg Human Harmon one representing tell me why don’t you just go to bed I am so sick of cocks after 28 years with your company never been late is horrible the way you treat your customers I talk to Bob in Phoenix yesterday he was supposed to give me the whole month credit of 200 on Cox connect and
when you can contact them how did you and your…
On the day of impeachment hearings NO WI-FI INTERNET!!!! ARE YOU KIDDING ME? THIS IS RIDICULOUS COX!!! UNACCEPTABLE!
Switch bundles,now Gold duo. Was quoted $141 per month total. Previous bill was $156/mth. New bundle included internet, modem and additional channels. Received new bill, $196/mth. Called spoke with rep. Rep adjusted to $143. Was told additional charges were added.
2 weeks later received new bill was $181. Called spoke with loyalty dept. was told they could do nothing. Was told they don’t know where the first rep came up with the quote of $141 or where the 2nd rep came up with $143.
Mike in loyalty, suggested he could remove part of the bundle ( internet/ additional channels). Wouldn’t have made the changes, if wasn’t quoted the original price of $141. Absolutely ridiculous how the price changes after the quote. The idea was to get more for less.
That’s what the bundles lead the customer to…
Switch bundles,now Gold duo. Was quoted $141 per month total. Previous bill was $156/mth. New bundle included internet, modem and additional channels. Received new bill, $196/mth. Called spoke with rep. Rep adjusted to $143. Was told additional charges were added.
2 weeks later received new bill was $181. Called spoke with loyalty dept. was told they could do nothing. Was told they don’t know where the first rep came up with the quote of $141 or where the 2nd rep came up with $143.
Mike in loyalty, suggested he could remove part of the bundle ( internet/ additional channels). Wouldn’t have made the changes, if wasn’t quoted the original price of $141. Absolutely ridiculous how the price changes after the quote. The idea was to get more for less.
That’s what the bundles lead the customer to…
Had issues with my internet going in and out for hours!
Finally called and was transferred to cox Complete care and unfortunately i got some Lady name Tracey! I’ve never had an individual so horrible to literally make me wNt to cancel my cox service on the spot. As i tried to explain what my issue was she’d interrupt me yelling SIR! SIR!
What is your name first. each time i’d start to talk she’d interrupt with a loud SIR! SIR! I’ve never gotten to a point of making a complaint like this but this woman brought me here because she made me consider cancelling my account!
Notification of work to be done: Construction in the area cut our cable about 3 weeks ago. So, they had to come and put in new cable of course. Well, the crew they subcontract out to lay the conduit... came unannounced and it just so happens a relative was at the house to let them in. The crew that is to pull the wire was supposed to come yesterday and the text received came in at 738 and it was for the time of 8am to 10pm...
The problem I have is that the gates are locked and we have 2 small dogs that are in the backyard. IF have more than a 20 minute window to unlock the gates and take care of the dogs to be somewhere else.. it is no big deal... But, in the case yesterday and it happened again today... We are just hoping that they don't mess with the dogs, ( one of them will snip at…
On 3/21/2018 when we moved in to our current home I received a card in the mail offering us a move-in special price. 00 and I cancelled it. 00 per month for 2 years, no rate increases. Since it was for 2 years I agreed verbally.
In April 2019 my bill increased and when I objected I was told it was not a rate increase but a step up. No one at Cox can give me anything verifying that I agreed to a two year service agreement or that I was informed anything about a rate increase, but just the opposite is true.
The customer is obligated but Cox is not obligated to abide by their own agreement which is total BS. How can a company expect loyalty when they miss-represent the terms of service?? No wonder customers are leaving in droves!. As of March of 2020 I will drop you you like a hot turd. No…
We arrived at our home in Rio Verde to find that Cox had shut down our WiFi, cable and internet. In the past three days we have made repeated calls asking what the problem was and when we would get service. We were repeatedly told that there was a problem they were working on and they hoped that service would resume soon. They then said service would resume at midnight last night. It did not.
Today they finally acknowledged that what they kept calling a problem was a planned outage for what they are now calling an upgrade. We were told the same thing we were told yesterday - service will resume tonight at midnight. We will see.
You. call yourself a communication company. It is clear that you are not. You obviously planned an extended outage without giving customers any notice and then…
We have had cox for a few years now and have had several issues with equipment, but today we had our service stop... all our tv screen said was check connections and reboot the box . So i did and got the same issue.
Then i went and checked all connections in my attack and at the cox box on the side of my house and tried it again still no signal. We called customer service twice and first the spoke to my wife like she was stupid and then told her a tech would have to come out for 75 dollars to diag it.
Then i called and spoke to a gentleman who i think tried to help he asked more questions than the first lady then told me we would have to possibly pay 75 for a tech to come out. Now i got a little irritated because i install satellites and cable systems in RV and rv parks so i know a…
70501, code is 7877. 337 4144579
99 with one box which added 10 extra monthly. 00 the most. I asked about any hidden fees due to fact that I made a deposit when i first picked up my equipment of 50 dollars. 00. So I call the 757 number and get in contact with a Miguel who rudely dismisses the ridiculous bill and, admits the information the sales force gave me was false, but I can take 20 off bill.
I then ask to speak with his supervisor because he is dismissive of me the client. He then puts Joseph on who tells me he agrees with the way I was treated and now after 30minutes of my time waisted him stating, Joseph that is I owe 4 deposits and
I only paid 50 so I owe 150 on top of all the other charges that I had no clue of . They also told me there is a charge of 26 dollars for black out fee that wasn't ever explained to…
I have no complaint except for on myself I was very frustrated the last couple weeks when they were repairing the lines and they went out during my football and then I change the password and messed up everything cuz I have no remote controls and you all were so patient with me even though I cussed and cried and complain because I'm an older woman and
don't know how to do this this is not a complaint it's a thank you for everything you have done no matter how upset I was you fixed it all thank you I give you 10 Stars I talk to cat Elijah Aisha everybody and I was so frustrated and so mean and I'm so sorry I've been with you 30 years almost and I am so sorry all because I changed the password and didn't have no control to fix my TV thank you so
much for everything you've done
My complaint is that I have had serveral of you technician come to my home to try and fix some of the cox problems I have been having with my cox service. The cox keeps cutting off I receiving alot of cox codes like XRE 03056, and other error code this is been going on for month.
00 for cable that is not working properly because issue are still going on. Call customer service and everyone say the samebthing. That they cannot help lower my bill or help me termination this agreement witout penalty. Becasue I sign a contract but cox always promise to provide me with good service which this company has NO
I made a payment arrangement on Oct 9 to pay $70 on 25th of Oct. 39 was taken from my account. On the 25th of Oct I called to correct the error. I was told I would receive a refund on 30th of Oct.
today Oct 28 I was told that cox cable lied to me and that there would be no refund due to the current bill owed. So not only did your company screw up my payment, but they lied to me about getting a refund on what I believed to be an overpayment. This is completely ridiculous