This company is the master of bate and switch. Billing and services were wrong from the very first day. I have been working with them since the first bill to correct the problems. 00. I just can't believe how Cox has not been investigated by the FCC for fraud and unethical business practices.
RATING HER AN HER SKILL 3.STORE LOCATION JANUFF MALL. VA WE WILL NOT KEEP PAYING FOR SERVICES NOT RECEIVED. .....MS MELLISSSA SPIVEY STORE MANAGER.757 2281971......WAITING ON YOUR FEED BACK.IVE TAKEN OVER 45 DAYS OFF DUE TO COX.
We called Cox customer service on 1/9/18 at approximately 12:30 pm and advised your representative Gary (ID #57661) that I mistakenly purchased an on-demand movie (First Man) last night while setting up a third party remote control device, by accidentally pressing one of the buttons that I was not familiar with. I also informed Gary that I did not watch the movie (and to cancel it from our account,) and that he could check to verify that it hadn't been viewed from this account.
However, your representative (Gary, ID 57661) was very rude and stated that he would not credit my account for the movie, because we had a history of calling and trying to get refunds for movies. When we asked him to give us proof, he became very belligerent and stated that he didn't have to tell us anything nor…
I moved to a new apartment located at 3539 S. George Mason Dr. I was told Ana Romero was the rep for Cox cable and I contacted her to set up an appointment for installation. I asked for a list of the available service and equipment. She emailed the alternatives and I picked what I thought was the best bargain.
She was was using the speakerphone to talk to me & I had difficulty understanding most of what she said (listen to the recording).
After I made my pick she told me she had to make a credit check. She came back onto the line and she told me I had put up a $125 deposit. Surprised I acceded to her demand. Gave her a credit card number.
Installation day, I as shocked to see a first generation receiver, older than the one I had 10+ years ago as a Cox customer in Fairfax County.
I…
If I could give a half star or zero I would. The sales team is eager to help but support in anti loyalty dept. could use a lot of work (Kimmy ID badge#3715) Talks over me to explain that nothing can be done.
I have only been with this service for 2 months, made a payment, and had service cut off due to oversight and somebody not following through. Last I was told on Thursday Sept 13th, that I would be contacted by no later than Monday to have a resolve.
Here we are Tuesday and I call only to get pushed from one dept. to the next and have Loyalty dept. supervisor talk over me and argue about my case. So I cancelled half my bundle. I am disabled Vet, my wife works from home and needs the better internet speed, Century link does not provide, and here I am having to write this letter due to…
Account#-5410024661207/Confirmation#78456404-5404 Sidney Circle, Virginia Beach, VA 23464
August 6, 2018
Good Afternoon:
I find myself in a very unhappy situation. On Wednesday, August 1, 2018 I attempted to call (757) 224-1111 several times to establish new service and was hold for a combined time of 1.5 hours.
After numerous attempts reaching “live” person I tried your on-line form-A representitive came on my screen to assist me establishing my new service. I was very thourough and detailed in what I required as part of my service. I will attempt to share those requirements and then share with you what I rec’d:
1. I requested sevice for 3 tvs-1 with dvr capability, 1 modem-I received 2 basic cable boxes and 1 modem , no dvr 2 I requested a price including all inclusive taxes and…
I called on July 13th to have my service transferred on July 28th, the day I move. Sim, gentleman I spoke to, did schedule this to have a technician be at my new address on the 28th between 10-12. When I returned home, on the 13th, I found my service was terminated.
I called Cox and was on the phone for over an hour while they tried to restore my service. They did. 13. 00 early termination fee. I called Cox on the 19th. 00/month that I was paying. She transferred me to the Loyalty Department.
Gentleman in that department submitted a campaign correction letter on my behalf. I asked him if he saw my appointment on my account to have a technician at my new address on July 28th between 10-12, he did. Today, July 24th, I called to see if my discounts had been reapplied to my bill, they were,…
I am new to Arizona from Michigan and went online to start service with Cox, I picked all my options I wanted and at the end paid the $20 deposit that they charge after you set all your stuff up and was given a number to call to complete setup.
I called to complete the setup and was told I can pick the boxes up whenever just needed my drivers license to pick them up, I work until 8pm and all their stores close at 7pm so I left work to head to the store and there's no wait, I go to the counter and am asked for TWO forms of ID, not a big deal I had my debit card on me so
I gave it to her. She types some stuff in and then says "There will be a $50 deposit for the cable box and you never paid the $20 online so I'd have to charge you that as well so
it'd be $70" I have a screenshot of the…
I received a letter saying I had a $25 returned payment fee.
My bill was paid on August 7th. Then on the 9th cox employees said my bank tried to pay the same bill again.
The bill was a zero balance, and my bank does not know anything about this.
All the cox employees could say was it was my banks fault.
When I was at my Fort Myers FL house in March my Cox internet service was not working. I called tech support and after checking my modem they told me the modem was not working and that I could go to the service center and pick up a new one OR.... I could have a technician come to the house to diagnose the problem. I told them to set an technician appointment and that I would also go to the service center to pick up a new modem. I was concerned that a new modem was not the problem.
My fears were confirmed. The new Cox modem I got at the service center would not allow any internet speeds more than 1-2 mbps. I was paying for 25 mbps second. My internet TV and my business connection would not work with these low speeds. When the technician came out the next day he said I had the wrong modem…
Today when I woke up this morning, unlike usual, my internet speed was terrible. I rebooted, I unplugged, and I had to start the process of calling into customer service (admittedly never easy with any ISP). I was routed to an automated service tech, and was on the phone with "it" for what felt like a good 15-20 minutes. After that couldn't solve anything I was routed to a human (tier 1). I had to go through my story again, I had to unplug again, he said I was at 120 mbps and I had to go to tier 2. Tier 2 was rude and not very helpful.
Said I had to plug in my computer directly to the modem (understandable), I asked if he could call in 30 mins (had to look for CAT5) and he said yes. He was just rude. He never called back. I called back and was patched into a lovely female tech. She…
I contacted COX yesterday (4/22/15) to assist me with issues that have not been resolved with my Wi-Fi system. I asked to have an internet service tech come by my home (which I already pay for monthly). It was scheduled by the customer service rep out of Indiana (Latoya) to have a tech and a supervisor come by my home between 8:00 and 10:00 am. I took off work to be here and by 10:40am, I called a local solutions store to ask them what number I can call to find out what happened. The rep I spoke with pulled up my account and found that the tech service was ordered but was cancelled? No reason was given on my profile.
I have been a Cox customer for 23 years. I have a bundled package and have had numerous issues with Cox over the past, especially contacting customer reps in states all over…
I paid for a professional installation on 2/27 and was scheduled for an appointment on 3/2. The technician came at 7:30PM just to say there's nothing he could do. I called customer service and waited nearly 20 minutes to a supervisor that was non chaps r about the entire situation.
She advised me that nothing could be done until the next available appoint which was today, 3/5. A second technician came today and stated that the line was cut and a bucket truck had to be rolled out until Friday 3/6.
Before the tech left he stated that someone will come out and repair the line tomorrow morning and my services will be installed on Saturday between 10-12. I received an automated e mail stating that my professional installation is scheduled on Monday 3/9.
I called the technician back and he…