CarMax

I currently purchased a Toyota Camry in January of 2022, and have had issues with the transmission. Its been in and out of the Toyota Dealer 3 times already and they cant seem to fix it properly! I need another resolution ASAP please

I currently purchased a Toyota Camry in January of 2022, and have had issues with the transmission. Its been in and out of the Toyota Dealer 3 times already and they cant seem to fix it properly! I need another resolution ASAP please

to whom it may concern,

My name is Rikia Griffin and my journey purchasing a vehichle from Carmax East Haven has been very stressful and bias. As a veteran which does not apply to the staff there i want to take my business else where. I never felt this horrible buying a car in my life. However, with life circumstances and hardships I was happy in the beginning with my first consultant finding a car and getting it approved (which i have proof of but told once the car arrived there? They couldnt find the original offer all of a sudden. Plus the fact that I was told 10 different lies and stories because my down payment isn't good enough for their commision or why ever im being treated this way. Right now at the moment im on my 5th sales man and a different vhehichle because i was told i…

I have had 4 vehicles from Carmax. I purchased my last vehicle in January 2022, and it is May 2022 and the vehicle needs a new transmission which will cost $7000. There is NO WAY on God's green earth that Carmax can say that this vehicle went through an inspection in its entirety.

The vehicle is 7 years old. Yes I feel that we were bamboozled out of our money for this vehicle, THIS particular time. I will not stop until this issue is resolved. This is totally unacceptable and hurtful being that I have been a loyal customer to Carmax for years with mutiple vehicles.

I purchased a vehicle at the Kenner, Louisiana Carmax on 11/3/21. After a few days, I realized that this was not the vehicle for me. The Kenner location did not have a vehicle that I was interested in so I returned the car to the Covington, Louisiana location from where I bought my current automobile.

I was thrilled at the ease of not only purchasing the original car but also at the ease of returning the car 3 days later and the way the newest transaction was handled. I drove home happily with my latest purchase.

The trouble came about 4 weeks later. I had not received any notification about the license plate. I had been told that someone would reach out to me to let me know when I could pick the plate up. I called the store to inquire and before I was finished stating what I was inquiring…

I bought a Mazda CX5 from Carmax in Hartford, CT on 4/12/22, after agreements of front bumper paint for a scratch and touch up on doors. A service order was placed by my sales rep. I scheduled my service appoint for the following week on 4/21/22 at 9am, I dropped my car off Wednesday evening 4/20/22.

I left in the car a few personal items such as 2 different types of cell phone chargers, a pen and a Duwalt drill on the passenger seat floor. Picked up my car on 4/25/22. On Wednesday evening 4/27/22, needed the drill to put together an item, I searched my car for the drill and its nowhere inside my car, where its been kept.

Tried reaching out to Carmax on 4/27/22 around 8pm, no success. Called 4/28/22 9am, waiting for a manager to return my call. I am very upset over this inconvenience to…

I bought a car here back in January, the car has been giving me problems since last month.

First of all there is no maintenance being done on the cars. I bought the car with tire pressure of 65. It caused a blowout on the fwy. I am currently pregnant and that was extremely dangerous. That is a liability.

Now I’m having issues with the battery or the alternator. The car has left me stranded in dangerous areas. I work in a location where there are drug addicts, and I have had to sit and wait in my car for someone to come jump start me.

I have tried calling the service department and have not heard from anybody. I’m beyond stressed and emotionally drained from this car. I need it for everything I thought when I went to CarMax I was being safe, no way CarMax would sell me a lemon.

Now it’s…

Oxnard, CA location March 27, 2022, purchased a Honda Odyssey for my daughter (trying to help where i can) and traded in Nissan Pathfinder. I showed them the balance on my account, but due to it being Sunday, they could not confirm, totally understand.

20 for over 3 weeks and I get nothing but "pat" answers and the last statement was, it goes toward your new loan I DON'T HAVE A NEW LOAN WITH CARMAX, WHERE DID YOU APPLY MY MONEY AND WHY CAN'T YOUR FINANCE DEPARTMENT FIGURE IT OUT?

I bought and paid cash for my car from CarMax on 2/15 from the CarMax at Texas Stadium in Dallas. It is now 4/22 and I still have not received my title and permanent license plates from CarMax. My check cleared a long time ago but not only haven't I received my title and license plates but CarMax has no idea when they will arrive. I have already had to go to the Texas DMV during my workday once to extend my temporary plates and do not want to do it again. I have never experienced anything like this when buying a car and I have purchased over 15!! I am losing my patience.

Corey Torrence

No stars would be appropriate. I attempted to setup and purchase a car from the Carmax location in West Columbia SC. After 5 hours plus. No car and was asked too see/prove where my down payment money came from. Management had the “nerve “ too have the sales representative come to me personally and ask me to show him my personal banking information.

I needed too prove to the manager where my money came from. 23 years of military service retired MSG/15 years working for the federal government. Total 38 years of service and hard work. That’s where I got my money. Anyone ever ask you where you got your money from during a business transaction. This is beyond belief.

But in SC, what I’ve learned so far is that we should have stayed in Virginia.

My car shut off on 3/4/22 and my daughter called CarMax roadside assistance. My daughter and 2 small children were stranded for well over 3 hours on a very busy highway (I-20) with no assistance from roadside assistance. This is unacceptable and should not have happened.

I m very dissatisfied with CarMax overall. Thank GOD my husband finally made it back to go help them out. We have yet to hear anything from Carmax regarding this issue.

My experience when attempting to purchase a vehicle was horrible. I was told to come in at a scheduled appt time only to been seen two hours after the the scheduled time. I was discriminated against after filing a complaint and requesting to work with another location.

I was told that Carmax was refusing to conduct business after they ran my credit multiple times due to a mix up and being approved. They refused to provide a valid reason as to why they were refusing purchase of the vehicle. I do not recommend.

I probably should have checked out the reviews first but I was actually referred by a relative. I can understand why this company only has one and a half stats and have been sued multiple times.

I purchased a car from the Roseville, Ca lot recently. I have taken my car in twice now within the first 60days of having the car and keep being told that is how the car runs. It idles high, between and 2-3, I was given the car back and was told “this is normal” for a Subaru. I have now taken my car back again, because it is jumping and making a squeaking sound when you drive on the freeway. My husband did drive with w Carmax Rep who was able to experience this as well and said yes that’s not normal. Now we are to pick up our car again, we are being told AGAIN this is normal. There is an transmission issue, it is plain to see and experi while driving the car.

At this point because we keep being brushed off and are not having anything resolved, most little because a transmission…

This is for Jason Gallacher, the senior vice president of the Norcross, Ga location of Carmax.

I recently bought a car from the Norcross location 4 months ago. So far, it has needed service for a catalytic converter after just two months of driving. Today, March 15, 2022, my car did not start. The lights came on, but there was a clicking noise and nothing started. So, that means one of two things: 1) bad starter, or 2) faulty ignition switch.

I called the Norcross location FOUR TIMES.... 1st time, after talking for three minutes and waiting on hold for 5, I was hung up on. The second time I called I was on hold for 5 more minutes, someone picked up the phone, and then hung up. When I called again, waited for 3 - 4 minutes and was transferred to a Carmax location on Buford highway. I…

Carmax is the worst place to buy a car. They knowingly sold me a car that had a bad transmission. They basically turn the warning lights off and once the 30 trail period is up you are basically stuff with a 9k transmission bill.

To top it all off when you purchase a car from them, their version of cleaning the car is to run it trough the car wash and left the inside dusty and dirty! When I complained they told me they would give me $20 towards my detailing bill, which turned out to be $225 and when I complained about the not being enough they gave me $100 and left me with $125 bill. The worst customer service.

I or my family will not buy from them in the future.

The service manager Patrick called and said it is the brake sensor so I agreed they replaced that and as soon as I drove a couple of miles again the brake light comes on!!!! After 3 months and 3 x in your shop and alot of $$ spent that is the answer I get from Car Max.??

Carmax has the worst customer service and the service reps literally lie in your face and say issue is fixed but it is not .. Contact me Debra Cialini 718 207 4369

I’m writing to inform you of my negative experience with your Company. I found the car I was searching for on your website. I reach out and inquired about the vehicle which was a 2017 BMW x6 color Black Stock# 21712704 on the number available.

I spoke with a Rep Name James at the beginning. I informed Him that I pre-qualified for the vehicle but it was in Alabama. He informed me that I could not do a transfer until I was approved for the vehicle.

I ask all question because at this moment I’m looking to purchase a home. I did not want to do a hard hit unless everything would go as expected. So he advised me that if I was approved for the car it would be available on the 18th of January.

I needed the car by the 22nd for my grandmas birthday party and to get around. Its 2/5/2022 and i have…

Sold me a Range Rover HSE 2019 and within the first day the passengar air bag light came on the dashboard. Has been in Service for the same issue 3-4 times and they can't fix it. I'm paying for a car I have not used for over 6 weeks out of 10 I have had it.

Car Max did not do proper checks and gave me a faulty car.

I was sold a car with a bad title they put me in a loaner after I got pulled over for expired tag until they correct title which they been working on this since March of last year I got surrounded by cops in loaner car saying it was reported stolen almost went to jail and they took the car they going to buy my car back for less than what I purchase for me to purchase another car I have to start over and loose out on money I put into the car I purchased including the add ons I did to the car not once have I seen nor talk to store manager and

corporate don’t care either so no need to reach out to them my worst experience ever people say don’t purchase from them and I tried bc you can’t always go off what others say now look at the situation I’m in now faithfully paying on a car that I can’t…

The first of December 2021 had my car appraised by CarMax at $4000. Based on our car evaluation we reviewed CarMax web site to find another car. Found one in St Louis and paid $400 to bring it to Austin.

We liked the car and was ready to buy. But our appraisal had expired so it had to be done again. Since our car was a month older and in new year (2022) we expected the appraisal to come down a little.

They said the new appraisal was just $1000. This was shocking! We were very upset and left. We feel Car Max took us to cleaners and we lost $400.

Purchase a car on 11/09/2021. Did all the paperwork. I received a package on 12/12/21 to take to the courthouse to get the vehicle register. It also included a check for the registration. The check wasn't enough so I contacted CarMax in Shreveport LA.

I was told it was my responsibility to pay whatever the difference were. I have never heard that before. This is not my 1st time purchasing a vehicle from another state. Some one was supposed to call me back. I haven't received that call yet.

I have called several times and no answer. I also texted the number that I received a text from. At this point now I can return the vehicle & get my down-payment back because of the poor customer service. I will take my business elsewhere because it seems to me that its not about satisfying the…

Got sold a 70k+ car and the airbag warning light came on. Taken car back to the Car Max location and service we very rude and was just washing there hands of the situation. They said I needed to wait for 2 days before they can look at it. Offered no loaner options.

They sold an inadequate care without proper QC checks. The service dept lady was very rude and didn't care. Never ever buy from here again. They don't care about losing sales obviously.

I purchased a 2018 Jeep Grand Cherokee in June from CarMax in Greenville SC. I was told the CarFax report was clean and it had gone through a complete inspection. A few days after purchasing a warning light came on and I took it back where they had to replace something with the fuel cap.

A few weeks after purchasing there were noises from the front end. I took it back and they replaced the upper and lower control arms. The car spent multiple days in the shop. I noted after that there was a hissing noise when cranking but they could not find anything.

After the car was out of warranty, I had the oil changed at the dealership and they had to replace the water pump and thermostat. I decided to order a brand new vehicle because of all the problems with the car and when I went to trade the…

We have purchased 3 vehicles that we have not received titles for. We have called numerous times and nobody seems to want to find out where the titles are. Here are the vehicles we are missing tiles on. Please have someone call Tonya Schenck at (636) 356-1020. Your help in this matter is paramount to our business.

2011 Hyundai Veracruz VIN/KM8NU4CC8BU170122 PURCHASED 7/19 AT PARKER CO 2013 JEEP WRANGLER VIN/1C4HJWFG8DL625497 PURCHASED 7/19 AT PARKER CO 2011 FORD VIN/1FT7X2B64BEB34958 PURCHASED AT PARKER CO 8/9

I’m putting in a complaint because I was given misleading information from employees at Carmax in Alpharetta,GA. I been trying to do a trade in and was receiving discriminating feedback from the employees and the person from the finance company.

I was have been communicating with the employees for about a week know with misleading information. This has impacted my sleep and health from the discrimination and policy changes upon the employees. I been told that I can get the car from my qualifications but I wasn’t.

I have been trying to purchase a car from CarMax since September. I drove to Atlanta Ga to get a 2017 Nissan Maximum. I was locked out of my payroll website after to many tries, so the car did not come home with me.

00 waived because I did not want to drive all the way back to Atlanta. five hours from me. The Rep Cameron informed me that it should not be an issue. Well it was. The car was shipped and i had no clue it had made it to Gainesville.

No one from the local store informed me that they car was here. no phone call no text and no e-mail. I was in contact with Car Max care team all this time as well. October 12, I went to the local dealership to get the car.

I was informed that the car was being shipped to Miami. and the person who paid for it wants to keep the car. I was livid…

We purchased a car from CarMax several months ago then financed through our bank (due to better interest rate) and it’s now been 6 months since they were suppose to switch the Lien holder from CarMax to our bank. We recently got into a car accident and our insurance is attempting to pay the loan off but cannot because the car is in limbo.

CarMax has refused to transfer the car title to our new loan holder for the last 6 months. Do not purchase from CarMax!! If they are unable to execute simple transaction like this then they are unqualified to keep track of purchases correctly.

I’d like a call via my cell. Car max extended warranty

I have experienced poor customer service from Car Max Auto Finance Service since the end of September. I request to be sent out to me and I was told I would receive by I certain time and and 3 weeks later I have yet to receive it.

In the mean time I have called CarMax Corporate office and Auto Finance office and been on hold for over in hour and transferred to another line where I was on hold for another 30 mins. It it very unorganized and no one is able to tell me where my title is or if it has been mailed out.

As I am writing this I am still on hold which is a total one hour and 27 mins! It shows lack of customer appreciation and professionalism. Once I get my title from CarMax that's it! I will never do business with CarMax again and will not recommend to my friends and family.

Purchased a Jeep from Carmax in Merriam, Kansas store on 6/29/2020. Have contacted the Merriam store on several occasions only to receive rude responses and no resolve to our situation. We still are not able to license and register this vehicle with DMV in Missouri due to not having the original title.

One conversation said it was sent to her original address listed, was not received and subsequently my daughter moved because of domestic violence towards her. The title should have been resent to her new address, however this has not happened, no matter how many times we have called to get this resolved.

This issue must be resolved soon by some matter, if the title is gone and can't get replaced soon then another satisfactory resolve to both parties should be reached. We find this to be…

My daughter went to pick up the car she order, she had called twice before picking it up they told her everything was set all she needs is to bring the deposit, went she got there she got the runaround from the manager, she left very very upset without the car.as a dad, I'm going to give CarMax a bad review 0 and I'm going to let my friends and family know, I know a few that we're going to check out Carmax

After receiving an offer to purchase my car, I then had an appraisal to check my vehicle to see if it meets their standards. When I was presented an offer, it was less than the figure I was sent through email . Two weeks ago a woman ran into my trunk. Car Max told me the car was less than the email quote. I was quoted less because of frame damage.

I checked with my adjuster and the auto body who lifted the car and saw no damage to the frame. Both they and the insurance company claim NO FRAME Damage. What they did see was rust that was attended to. Some filed the spot down and had sprayed the area with a rustproof spray.

I had asked to see the adjuster and inquire where she had seen frame damage. I was given excuses why she could not meet me in the lobby.

Not Happy!!! .

Poorest Customer Service Salesperson very unprofessional More concerned about their commission than the customer Would not recommend them as a car dealership

Horrible customer service the first vehicle was not serviced, dirty, scratched, siding on all doors peeling. The ABS light came on three days after purchase. The company did not have a loaner or rental as promised. I then got a new vehicle, which cost more money and was told both time the plates would come to CarMax, well my plates went to someone else's home, and the sales lady ran my application with 4 different lenders after asking her not too and

I was going to be financed with Capital One. The business office tried to explain this is how it works, but the credit agencies are telling me this is incorrect. I've also know this is incorrect I have proof I ask the sales lady not todo this.

CarMax needs to be more kind and honest with there customers. I have asked to speak with a General…

This is the second time I’ve came to a Carmax and had poor customer service. It’s irritating that EVERYTIME that an older white man handles my needs. I’m always sitting in the building all day because they just don’t like me.

I walked into the Carmax in Fredrick MD 5601 Urbana pk ; and I was immediately looked up and down and almost denied service. Don (the salesman) lied and told me that my ID was expired which it was not, so I was not allowed to test drive the vehicle that I wanted.

And then when I told him that at another Carmax they scanned it and allowed me to test drive another vehicle it was almost as if he thought I was lying to him, he continued to tell me that they didn’t let me test drive the other vehicle because my ID is expired. Although I told him multiple times that it…

I purchased an Audi Q5. Initially I had Sandra as my original sales rep. I was introduced originally to a rep name Shirley who was a referral. Super nice lady but at the time that I was intro she was busy with customers. Totally understand.

I came back that Wednesday bc she made an appt with me. I left work early and then Shirley FORGOT and said she would get someone else for me. I waited over an hour while customer service sat at the desk talking and I was never acknowledged by the rep who Shirley stated would assist me.

Sandra finally came and helped me. She communicated with me once about the vehicles and basically every other store assisted me but the Mobile one. The customer service is awful. Amber who finally sold me the car was very helpful and the store manager is great.

I can't…

Several issues are going wrong with the car and I cannot get the help that was agreed upon before making my down payment.

They ran my credit 5, 6 WAY to many times for their own mistakes. They tell us to expect calls back and they are never received. Everytime we spoke with someone its like they didn't know what was going on or what car we had been talking to them about the whole week.

They tell us everything is good to go, but then something else goes wrong. All around frustrating week and experience. My score is 30+ pts lower than it was a week ago because of them. Idk how my husband had no problem getting a car from them and only took 2 days.

My daughter was pre-appoved to purchase a used car online. 00 transfer fee to have the car moved to Las Vegas. Now they are telling her that because she works in a Casino, her Tips do not count towards her income!

What BS, 40% of Las Vegas employees earn tips, not a a supplement to their pay, but as a major source of income. I have worked 20+ years in the casino industry for tips, have owned 3 homes, several vehicles, and have never heard such BS. Don’t shop here!

If you do, don’t buy a car here! If you do don’t finance it here!

Purchase a car and within two days the car doesn’t work but they were expected to do a thorough check for any problems and fill the car with gas

I email or call and no one can answer my questions. I traded cars with you on the 11 Th of June and still don’t have the title or refund from the down payment that I had to make. Very frustrated

Came in for approval with a co-signer. Got approved, paid transfer fee. Co-signer had an emergency and had to leave out of state. My stepfather who is a retired american citizen and live sin France and comes to the USA couple months out of the year offered to cosign me with his STELLAR credit since CARMAX advertises everything can be E-Signed online.

I called Carmax to verify that information, they gave me the green light. I got pre approval, on a better car i wanted, at a much better rate called them to start the process. And now i am told that you cannot esign and co signer has to be present at time of delivery.

Because of that i am now UNABLE to purchase the vehicle even though we were pre approved. So 1 i want to report the FALSE ADVERTISEMENT ON THEIR WEBSITE YOU CANNOT E-SIGN IT IS…

November I had a brake job done and paid for Just leaned that my brakes won't done!! VERY DISAPPOINTED BY THE MISLEADING SERVICE PROVIDER BY YOUR COMPANY TOO DISABLEED VETERANS

00 wow how convenient for you guys waste my time !!!!!

I got a car and check engine light came on immediately tires are bald and tail lights are out and no carmax employees seems to care or be helpful at all

They started started taking double payments taken out. Double payments happen for four months in a row. Trying to get a hold of someone is awful. There is no email.

I was less than 24 hrs from purchasing & picking up my car in Ft Worth/Arlington-when I double ckd stock photos on car in question STOCK#19616402-2011 Dodge Avenger-rear passenger seat. It looks like a very bad stain-all I asked was for someone to physically look at the area. 1st phone call put on hold 5 min later another CSR comes on & ask me what I was on hold for? I told her-she put me on hold came back 2 min later asked me if I was a retai customer or dealer??-WHY would she ask me that when they have all my info in front of them. So she put on hold again-yes I hung up called back & Sharon told me they would do a "WALK AROUND" 7 they would get back with me in 1-2 hours. I don't need a walkaround I need someone at dealership to go look at rear passenger seat-THAT'S ALL-NOTHING ELSE.

Up…

The were items just purchased from Costco in my trunk when I trad in my car with carmax and they went missing it hen I returned to get them. This is very sad story as I have tried couple of time to locate those items but unfortunately all the items went missing in the carmax store in Scottsdale.

I have bought two bran new boxes of lights and mattress for my new house from Costco and left in my car with CarMax on Sunday June 13th. my car was Lexus rx 450h black my vin #2t2hgmda2lc047058

I just want to make this compliant as I believe I have lost those items in the Scottsdale branch as I tard in the car with them on June 13th.

I’ve waited 3 months with 3 different tags. They called me the third time and told me the DMV rejected my title and asked if I could give the original registration. I told them I couldn’t get it registered til I get the title.

I tried to call the 2-3 days out of the week only to be on hold for2-3 hours.

Finally I went back up there today only to be ignored and given a written license number. I was treated less than and others were taken care of before me. There’s something wrong with the treatment of certain people in this company.

It’s all in the money with this company.