CarMax

I went to carmax to get an appraisal. They came back and said my seats were stained which was false. Car had smoke smell I don’t smoke and after that they gave me the amount which was very low for a Diesel truck in high demand.

They told me to come back before the offer expires which I did and then they had me do more paperwork which they did not tell me about when I got the appraisal I had to get some dmv paperwork signed and notarized and this was the day before my offer expires so I get that done then they say I have to get a recall fixed on my truck which I did they told me as long as I get there before nine pm I will be able to sell it I got there right before closing before nine and

they said everyone wants to go home so they will not take my truck and that was my last day on the…

I bought an Acura MDX in October. I noticed an issue with the transmission so I brought the car to the Acura dealership to get checked. Carmax has a warranty of 90 days and 4000 miles. Acura dealership in kenner said the car needed a new transmission.

Carmax did not want to pay for this so they sent my car to another facility for a second opinion. In the meantime, I had to ask Carmax for a rental because I was having to pay for Uber's everyday and I have two small children to bring to and from school every day.

Carmax made me a reservation at Enterprise which had no cars in the entire New Orleans AND surrounding area. Carmax then lent me a loaner which had an extensive list of issues itself. Several warning lights on and VERY unsafe to drive.

I brought the loaner back to Carmax and had…

I took my recently purchased BMW (purchased in Sicklerville, NJ) to the Carmax in King of Prussia, PA to be inspected and have my permanent plate installed. They removed the temporary tag but did not return it to me. The tag was stolen from that facility, appeared on a vehicle that I DO NOT OWN, and is now racking up thousands of dollars in EZPass tolls.

I contacted Carmax, relayed the issue, and they can’t tell me what happened to the tag but ultimately they are not responsible. The tag has since expired. They never notified the DMV of its return, and can’t explain what happened to it.

I can email copies of the violations upon request.

Vehicle:2019 Dodge journey --Like any shady dealership they're all smiles when they're trying to get you to buy a car then when you actually get the car and shell out money for an extended service contract just so you'll have coverage for your car in case something happens then they have no use for you then they refuse to honor the service contract because I've called at least eight different times to the CarMax here in baton rouge Louisiana on siegen Lane and

I have left dozens of messages some very nice and pleasant and other ones very nasty and frustrated because that's where they take you when you're talking about the health and life and longevity of the vehicle you just purchased with them and by the way my stepfather fully paid for the vehicle so there are no more notes and yet they…

Our daughter saved money and bought a car 1 year ago. Car immediately experienced a glitch in the transmission but they seemed to have fixed it pretty quickly. We also bought the warranty. 6 months later the problem returned and now Ford has the part on indefinite back order. To us it now seems the warranty has been breached as the car has not run constantly or barely at all for the last 6 months. Even after several attempts to repair it a Ford dealership. We are asking Carmax to rectify the situation and return the car to working order or buy the vehicle back. No one seems to be able to help, and they are only stalling us every time we call. I need the phone number and email to the CEO and Board Members.

I read somewhere that Texas has a Deceptive Trade Practices Law and one of the main…

Wondering why I can't get the ONLY CarMax location in Baton Rouge (Siegen lane) to return ANY OF MY 8 PHONE CALLS IN THE PAST COUPLE OF MONTHS??! IT IS INEXCUSABLE AND UNPROFESSIONAL AT BEST AND I HAVE A FULL SERVICE CONTRACT AFTER HAVING PURCHASED THE VEHICLE YOU'RE WELCOME AND NOW CAN'T EVEN GET THEM TO GIVE ME THE DECENT COURTESY OF RETURNING MY PHONE CALL MY VOICEMAIL AND

I'VE LEFT SEVERAL IN DETAIL SOME VERY POLITE AND PLEASANT AND THEN WHEN THEY'RE IGNORING ME LIKE NOW AND CONTINUOUSLY I GET VERY PISSED SO I FEEL LIKE I'M JUST GOING TO TALK ABOUT IN MY PODCAST AND LET THEM KNOW WHAT TYPE OF BUSINESS IS GOING ON HERE BECAUSE I CAN'T SEEM TO GET ANYONE DECENT TO FIX MY CAR WITH A FULL WARRANTY AND IT'S ABSOLUTELY OUTRAGEOUS SO

Y'ALL NEED TO CONTACT THEM AND FIND OUT WHAT THE HELL'S…

I purchased a 2016 jeep renegade about 3 weeks ago. I’ve gone off the road twice and keep getting stuck coming out of my driveway in the snow. My tires are pretty bald and I took it into Lew Schwab and they estimated it being at a 5 and that’s why I’m having difficulty in the snow.

I am a single mom and I used my whole savings to put $4200 as a down payment, paid $19998 for the car and added car max. I don’t have money for new tires. I know your policy says they don’t get replaced until they are at a 4 but I’m going to die otherwise.

My son and I purchased a 20018 Audi A4 from Carmax in April of 2022 (I consigned on the loan). My son is a travel nurse and sometimes works in areas where there is snowfall. For this reason we specifically wanted an 4WD/All wheel drive vehicle.

According to the sticker on the car it had four wheel drive. Drive was listed as Drive: 4WD.

However, we realize now that it is only front wheel drive. There is no driveline or rear drive axle. In retrospect, we should have checked this before purchasing the car; but, trusted the description of the car to be correct.

This is very concerning because my son has just gone to an area receiving snow to work.

I/we purchased a 2013 Subaru Impreza from CarMax in summer of 2020, the same year of the class action law suit against Subaru. Details at https://www.classlawgroup.com/subaru-oil-consumption-class-action-lawsuit/

Since pucharing the vehicle, my daughter that drives the vehicle experienced oil consumption issues with the car but was unaware of this law suite. But I find it hard to believe that CarMax was not aware of this problem concerning this model of the car. We have an open case with Subaru of America, and geting the run-around from Sabura dealership Heuberger Subaru Service, Colorado Springs, CO 80905.

We purchased an extended warranty from CarMax for this vehicle, seems to me that this problem should be resolved without us having to deal with such level of deception.

At this point…

My daughter widow to an X Marine who fought for this country treated like crap. The employee reflects the employer right. And what kinda of image you want my daughter crying cause of an idiot you hired decides she is a liar.

Makes her go down to the dealer ship 3 times just so he kind deny her when she has all proper Documentation...

God where do I start at I have been a car mat customer for two and a half years with consistent payments and have never missed one day of a payment in my life with anything I went to purchase a new truck in Nevada and I'm currently living in California I have the biggest run around and was treated almost like a criminal the way I felt by the response I got after I was asked to do multiple things and

after renting a car with my family to drive to Nevada that day I was called on the phone to be told that car mats reserves the right to refuse my business I am still a current customer I don't understand will I ever understand what give them the reasoning or the doubt with the customer that's been with them for two and a half years to not to deny them business when it wasn't even through them…

On December 1 I went to your Chattanooga location and I was approached by a floor salesman named Ben Tate and I was talking to him about selling the vehicle and I showed him what I was offered on our appraisal that ended in November and he showed me on paper what they would be willing to offer me on this date if I accept to sell my vehicle to Carmax. Well Mr.

Tate, I thought he was very unprofessional and rude, and I felt like I was very much disrespected came out and told me in front of other people sitting out there waiting in the customers service waiting area. What they were willing to offer me, which was less than what I was quoted online and he said it loud enough to where one of the other customers sitting there over heard everything that was said to me. Mr.

Tate left That area to…

Carmax is the worst ever. I will not do business with them ever again. I had a car transferred to Fort Bend Texas to Jackson, MS.

First the transfer took forever. Ok once the vehicle got here I kept getting the run around about when it will be ready. Ok fast forward, once it was ready I went up there with all the documentation that was required and they told me they needed a letter to tell them when my retirement money would stop coming in.

First off retirement doesn’t stop. Ok so I got the letter then when I went back with the letter ok then they said my check stub needed to have 64 regular hours and I explained to them I’m full time and I had to take off due to my daughter being sick.

They still wouldn’t accept that. My thing is why have me paying the shipping cost if all this wasn’t…

I purchased a car from Carmax Irving, Texas 5 months ago and I haven’t received my plates every time I call or stop by the there office I’m told to go to tax office and get a 30 day permit well I’ve gotten 3 permits now and can’t get no more permit to drive so I’m driving a car with no plates I have a 4 month old baby driving around to babysitter and to work every time I’m told that they are working on it and won’t give me any other respond.

I purchased a vehicle from carmax on December 18th 2020. I have been having issues with said vehicle since time of purchase. The last time I took my vehicle in for repairs on woodgrain that they had previously cracked, and do a diagnostic because the vehicle jumps they had my vehicle for 2 weeks.

When I received my vehicle it had 30 miles on it, no machine diagnostic was done only a visual, woodgrain was fixed, but now my cup holder won't open. Received the vehicle back with no oil in it. I have went back and forth with Carmax with some representative stating that the issue will be taken care of only for nothing to be done.

Carmax gets your money and doesn't stand on their words.

Carmax seriously does not need to be in business. Purchasing 1 vehicle from them turned into me being switched into 4 different cars as they had all broken down. Now that I’m in the last car which is a 2017 Ford Fusion they refused to fix the car until I had mentioned a lawyer getting involved for there incompetence.

Carmax stop having things in writing which you then refuse to want to honor. After working on the said issue which they had to replace the whole engine, as well as the transmission and spark plugs I left with the service engine light coming back on… now that I’m here they are saying I have to pay 250 just for a diagnostic and

have to see if my warranty will be approved when this is the same exact problem??? poor service I will be writing to the CEO and getting a professional…

Ordered a car in for me and charged a $299 fee to do so. Claimed they needed extra time to detail the car before I test rode it. When I came to test tide the car it was pretty dirty, and certainly not detailed at all. I couldn't tell what was dirt and what was scratches or damage. It is inexcusable to try to sell a dirty car like this. I was also paying over $10k over retail price for a NEW car. Called their customer support line and was on hold for 30 plus minutes and gave up.

They also changed the offer for my trade in to a lower amount during the time I was waiting for the car to be shipped to me.

I wish I had set my $300 on fire and avoided all the hassles and gief.

I purchased a Dodge ram truck from CarMax a year ago I also purchased 2 years of the maxcare extended care. October 20th I was having issues with my truck so I called the max care service line and I was told to take it to a maxcare approved shop which I did.

Upon diagnostics of my complaints it was found that there were several issues with the steering rod on the rack and pinion. A Max care inspector came out and approved repairs because they were problems with the truck when I purchased it.

I was told that the parts would take anywhere from 30 to 45 days due to covid. I was given a rent a car on the 21st of October and was extended 11 days for the rental car. I called the repair shop and was told that the parts were going to be in on Wednesday October 7th.

I have had to pay for the…

I purchased this vehicle in Jan 2022 and have already had to replace the engine. Every month since the engine has been fixed, it's been in and out the shop. $32,000 for a lemon is too much to be paying. The fact my mom bought four cars from CarMax and never had an issue, I thought I'd give them a chance. I regret ever purchasing this vehicle as it's caused me more money than I'd wanted to. I'm very unhappy, disappointed and dissatisfied.

Desired outcome: Get your lemon vehicle and destroy it. There's no fixing this vehicle.

My son is in the Army and bought a car from the store in Arlington Texas. While my son was completing the paperwork for purchase the car, the salesman asked what address he wanted to use, we instructed him to use the Texas address due to it being his home address which is listed on his on DL.

The salesman instead used his address in Oklahoma. I called and talked to someone about this issue and they stated that my son would have to come back in and redo the sale of the vehicle. My son went back a second time and completed the resale of the vehicle again.

During this time my son refinanced the vehicle thru Navy Federal. They gave him a check to take back to the Arlington Store which they did. My son receives a phone call from Navy Federal stating that they still have not received the…

On October 20, 2022, I purchased a black 2013 Mercedes Benz GLK 350, that was shipped from Jacksonville, Florida to Lithia Springs, Georgia. Approximately, 2 days after my purchase, the check engine light came on. It was discovered that the vehicle had a evaporation leak, meaning missing gas cap.

This is due to an incomplete inspection from Carmax's service team. We also had a non working key fob, the cigarette lighter is beat in and can't be removed, and also has a balance and alignment issue. In the meantime, I report that I am not satisfied with this vehicle.

So since I am within the 30 day money back guarantee, I decide to search for another vehicle, pay for yet another shipping from Texas. Vehicle is here; I fo in on yesterday to test drive and inspect the reserved silver Mercedes…

Screwed me out of 2 month warranty by FALSIFYING PURCHASE DATES & INSOECTIONS!!!!! NOW THEY REFUSE 2 CORRECT IT AFTER PAYING OVER$1200 FOR TAX, TITLE & REGISTRATION. THE DODNT SEND IN VIN SO EMMISSIONS HAD 2 B DONE I NEVER RECIEVED MY PAPERWORK FOR OT AND ONLY RECIEVED A COPY NOT REAL REGISTRATION.

ALL PAPERWORK IS TOTALLY FRAUDULENT!!! CARMAX EMPLOYEE CALLED ME A LIAR!!!!

Screwed me out of 2 month warranty by FALSIFYING PURCHASE DATES & INSOECTIONS!!!!! NOW THEY REFUSE 2 CORRECT IT AFTER PAYING OVER$1200 FOR TAX, TITLE & REGISTRATION. THE DODNT SEND IN VIN SO EMMISSIONS HAD 2 B DONE I NEVER RECIEVED MY PAPERWORK FOR OT AND ONLY RECIEVED A COPY NOT REAL REGISTRATION.

ALL PAPERWORK IS TOTALLY FRAUDULENT!!! CARMAX EMPLOYEE CALLED ME A LIAR!!!!

My daughter’s car broke down and instead of investing a lot of $$$ into newer Toyota, I picked her up on the side of the road, had her Tundra towed and we stopped at the CarMax in Palmdale, CA. We walked in just asking to see what Toyota Camry’s they had on the lot.

“David” was all to happy to show us and we appreciated very much his excellent customer service. We expressed a desire to return within a day or so to test drive the Camry. He expressed he’d be happy to help when we returned.

We did return that following Monday but he was not working, so I believe “Sean” (or similar, store already has a complaint I called in about, so they know exactly who I’m referring to here). Sean was very rude to us.

Without going into detail, my daughter and I left and drove the 1 1/2 hours back to Los…

Wanted to share my experience and how bad your company is with customers such as myself (a black women). I had an appointment today at 630. I did let someone know I was going to be 40 minutes late. They okay'd me.

I got there, no one said anything to me I didn't know where to go, 2 white employees looked dead in my face and kept walking. No one asked if I needed help nor looked to want to help.

So as far as I see it, you are the automotive Walmart of all car companies. The service you provide is not worth the financial burden, but I will without a dought voice my opinions with the better business bureau and with people of color.

That drive was over an hour, and just to be treated like an invisible slave was not cool at all. I don't think you will last long with the employees that you…

We bought a car from their dealer auction in California and have been waiting nearly 4 months for a title. The customer service has been atrocious and we have been hung up on, lied to, and simply ignored by almost every single representative in the 2 carmax locations we have tried to deal with.

It seems even though they owed us a title within 30 days no one at carmax seems to follow up or work on our case to resolve it unless we call. They have failed to get a title or getvthe appropriate paperwork to legally sell the vehicle.

We have called weekly and sometimes daily and they just keep pushing the delivery date of the title back farther and farther. I have asked repeatedly at the Reno carmax location to speak with the general manager and have been given several excuses why he can't…

I got a call today telling me that I had to take back the truck that Carmax bought from me last month. I was told the lease company wanted more than they would pay. I told her I had bought another vehicle and had no use for the truck.

She said I had no choice and this had to be taken care of right away. I did business with Carmax in good faith and am now told our deal is off come get your truck.

Thank you for the opportunity to submit this information. I brought my car in for service and the initial experience was decent. My rep (Zach) and the mechanic took a few hours to diagnose and tell me that I'd need to come back but I understand that things take time.

Appointment was scheduled to have the noise removed from the front end and to get a scanner out to update the firmware on the TCM. When I arrived the work order left out the firmware issue on the TCM and they added it by hand. The work was quoted to take a day and it ended up taking two days, again things take time, I understand that. The firmware update was never completed and I was told I'd receive a phone call on Monday the 26th to reschedule for that firmware. I never received the phone call so I called on Tuesday, no…

on Sat 10/2 I purchased a car at the location in Midlothian, it went fairly smooth, Apparently the pre approval process is really not helpful as they had to do it again at the store, still fairly smooth, Fast forward, On Sunday I decided the car wasn't right for me, The features I needed and wanted weren't included , It was a beautiful car and I was sad to return it, but knew it was the right decision, So after calling and explaining to rep on the phone they re did the pre approval and

told met to go ahead and go the dealership, ( a different location but still in the same area ) she said it could be easily handled there , NOT EVEN CLOSE< I cant even begin to figure out what went wrong, I was embarrassed to say the least and the manager told them to just " call me an Uber, really??

I…

Took my 2008 Honda Accord V6 to Carmax service to have shocks, struts, Radiator flush new radiator hose Water pump/serpentine belt replacement. You can buy a complete Water pump/Serpentine belt kit with all the parts including Tensioners. Carmax is charging me seperatly for these parts.

They also told me that there is a $69 diagnostic fee for each Service that they perform. This is against industry standards and I feel that they are taking advantage of me during this time of Supply/Demand of vehicles using that as leverage to charge me more.

Went to Knoxville to buy a jeep wrangler, didn't haggle. Car had cosmetic issues that needed resolved, sales person said they would call us on Monday. No call. Called them, assured us they would call back. No call. Called next day, sales person out of office.

Called managers, told we would get a call back, no call. Must have plenty of business. Not getting mine.

Bought a car from you cash on June 8 and now the temp registration has expired and my employer has not and will not let me work with an expired registration which legally makes sense. Someone called me today from the corporate office and said that I can drive with a expired registration. I saved voicemail.

(Alan Portocarrero and Xavier Carpela) said they will not pay me for lost wages. Obviously they don't give a shit on whether or not I'll be homeless shortly due to their incompetence. I sent a complaint to Bill Nash and your Board of Directors last week and received no response.

I've been to the DMV on four different occassions and they keep telling me the same thing. Carmax needs to submit paperwork. So on this visit I received some direction. Filed a complaint through the DMV, Better…

I financed a 2018 jeep wrangler on 9/4/22 and since then I have experienced several mechanical issues so I brought my car in to be serviced as was informed that I needed struts/shocks assembly, brake pads, rotors, tires ect. My car just displayed that I needed an oil change and god only knows what else this car needs, the point is my car should have been serviced before I even signed the contract and

financed the car and when I brought it in to be serviced all they did was a diagnosis and gave the car back to me broke when they could have atleast put me in a rental car, what if I had ended up in an accident, carmax has terrible service and does not put the needs of customers first, it's all about sales.

Worst customer service ever , I wish if I never bought a car from them , they are only cooperative when collecting payments , customer service reps are useless and unprofessional , I paid off my car 6 months ago but never receive my title , when you call and explain that you paid off the car and you need assistance they are not even interested in talking to you and they cant wait to hang up the phone ,

WARNING STAY AWAY FROM CARMAX!!!!! I bought two cars from car max. One a 2016 BMW another a 2014 Ford escape. Went to buy another car from them at the carol spring location. Apparently they are so independent that the manager couldn’t walk over to see if he could make a deal he was stand not to far away.

They gave me what they afford after me telling them what I was looking for. It was take it or leave it, so I walked out and left it never to hear from them again. I use to sell cars and never treated a client this way epically someone who has bought two cars.

I bought a car the next day at Coconut creek Subaru. Great company to deal with so far. Got a great deal. I brought my wife’s car the 2014 Ford to have it looked at in the Davie CarMax it was still under warrantee.

Took it in last…

I am trying to return a car within the 30 days at Carmax in Danvers MA. I bought a car that will not pass state inspection. They keep ignoring my calls to corporate and the store itself. It’s as if they are waiting for the 30 days to be up.

I purchased a car online through CarMax and had it transfered to my state from another.

First of all the car went to the wrong location as none of the employees verified that with me. Once it arrived at the wrong location I had to then wait a little over a month for the title and VIN verification.

This was 2 weeks past the predicted date they gave me. Once it finally got through that I was able to ship it to the correct location and was notified that the car had arrived on Monday August 22. I called to confirm this, and was told it would take less than 3 days for the VIN to be verfied again.

Friday afternoon (August 26th) I got a text notification that my car was ready and able to test drive. I called and SPOKE with an employee who verified that it was ready,and that all of my documents…

I used your car max warranty and they helped my car for a week swearing that it was a transmission problem. I allowed them to fix it and they ended up saying at first the price would be $625, it magically shot up to $1,605. I feel like you should stop doing business with auto tune precision care because they’re just milking people.

NO communication - forever holds on phone and inability to repair car to specs as estimated by our auto mechanic. We will be asking for our money back.

Son bought a 2019 Jeep Cherokee Latitude on 7/15/2020. It broke down on Highway on May 5 2022. Towed to shop was told the engine blew, really. Called car max was told he didn’t get the extended warranty too bad!

Mechanic told use a lot of cars were recalled because of engine problems. Naturally his vin was not. Car has been in shop since May, had to get used engine costing 5,000 dollars. Was called said it would be another 3,000 dollars for labor which he doesn’t have and all this stress put him in the hospital.

Would love to talk to the CEO but that won’t happen. Was sold a damaged car, a lemon! Don’t buy your cars from car max!! You will get no help.

My appraisal expired yesterday. I’m now being asked to retake all the photos for a new appraisal. The dealership where my car is located took those pictures for me and submitted them. I cannot ask them to do it all over again!!

All I need to do is use the current pictures and resubmit them for the new appraisal. Help

Mi carro lleva 4 días para cambio de batería y un sensor. La última llamada me dijeron que el sensor que resolvieron del distribuidor estaba roto. Me están dando largas porque yo creo que no han dado bien con el problema real del carro.

I found out my MaxCare warranty was canceled without my knowledge or consent. After I had my Mazda 8 months I called to see if a repair would be covered and was informed that it had been canceled 4 months prior.

00 to American Credit Acceptance as a refund. 00 for the warranty and I want the rest of my money. My car had been driven 1000 miles when it was canceled at 69,000 miles. MAXCARE had my car down as 86,000 miles which was a lie.

I sold my Mazda 7/7/2022 and American credit acceptance has been paid in full. I want my money that is owed to me. Debra Holman 903-603-2070

We drove from Richmond to buy a Jaguar.

VIN: SAJBM4BV6GCY17111 DEAL : 231710579

Bobby sold us a Jaguar XF on 7/5. He did a great job.

On the test drive a coolant hose blew, and the light came on. We returned to the lot, and Bobby assured us the entire Management team was aware of the urgency, as we booked another night at the Caviler Resort, at a cost of >$750 a night. It turns out the car was not able to be repaired that next day, and on 7/6 we were told the car was sent to Jaguar, who needed to order parts. We were given the option of not signing the paperwork (ie not buying the car until it was repaired, which would have required a trip BACK to Virginia Beach) .

Bobby assured us All the Managers were briefed in the morning meeting on 7/6, and the vehicle will be sent to Richmond on…

Carmax:

Re: Defective Car / Shipping Refund requested

I am requesting (Edit: DEMANDING) a FULL REFUND for the FULL SHIPPING I PAID FOR A DEFECTIVE CAR

1. The Car’s SAFETY ⚠️‼️feature system was NOT working. Feature: “Lane Alert” & “Lane Assist” was NOT functioning / working AT ALL (I even IMMEDIATELY scheduled an appointment w/TOYOTA regarding this) (Which I can get verification for if necessary) (I ended up canceling the appointment, deciding I would RETURN the DEFECTIVE 2. ANOTHER one of the Car’s SAFETY ⚠️‼️feature system was NOT working CONSISTENTLY. Feature: Cross-Traffic (Relying on SAFETY SENSORS) ALERT would MISS several objects and vehicles (from various directionally) and only alert me INCONSISTENTLY, despite clear individuals, bicycles, and vehicles, objects being in FRONT of…

My wife & I were interested in a vehicle that we saw at carmax,2017 Toyota Highlander XLE the vehicle was listed on line so we went to the mobile location to look in hopes of a test drive. After sitting for 30 minutes some lady comes from the business office & tells us that they ONLY have 2013 Highlander after we had walked around the 2017.

What a waste of time. 00 an hour. I felt like no one care to help

On May 3, 2022, carmax to replace a part. On 2018 /718 Boxster. Time it took was 1 hour and 30 minutes. Why? If you check the correct time was less than 30 minutes. Here the problem, at the time not notice my front head lights. IT WAS CHANGE. A replacement older 2010?

headlights was Put in place of 2018 headlights. Please check your cameras of parts , repairs services . I WANT MY 2918 /718 Boxster headlights back on my car.

I purchased my vehicle from Carmax with MaxCare Plus extended warranty back in November 2021 after my car was totals. In January of 2022 I called to make a service appointment due to a few concerns I had with my vehicle.

I had to wait until the end of February to be seen. (2/22/2022). When I dropped my car off I was going out of town so I did not need a loaner until the weekend. The service tech I was working with called me that Friday 2/25/2022 and verified all the information necessary for me to pick up my loaner on Saturday 2/26/2022 at 9am.

Before showing up I called to make sure the loaner was ready and it was not. I called back at around 12:30p and was told it was ready. I arrived at a little after 1pm. I was instructed to wait.

I waited until about 3:30p before anyone took action…

We traded in a car (chevy traverse) the experience and the car we got was fine but we left a blue driver obd2 plugged into our old car called the next business day and they claimed it can't be found. The blue point cost $120 it seems either you have sketchy people working there who don't want to be honest and say they found it or we are getting lied to.

I'm pissed to say the least. Like if we left something in our car we traded in we should have gotten a phone call or they should have mailed immediately. I bought that for my husband for Christmas

Hello, I am extremely dis-satisfied by the service I am receiving from Carmax Burbank. I bought a car from them on Dec 13, 2022. It took them 4 months to register the car with DMV and get me my license plates.

More so, they spelled my name wrong. I had to follow up several times over several weeks before they provided me with an update on getting it corrected and now they are asking me to resolve it with DMV myself.

And, they are not sure if there may be a fee involved and I will be responsible for the fee. This is extremely poor customer service.