CarMax

I try to buy a car fort Myers my location in Florida the car was in a different store. After they check if the car was clear for transfer they asked me for a transfer fee I pay for and they asked me for five days to complete the entire sell to me Which is today June 12 nobody give me update on the meet time for my sale the only thing I know was through my email when the car was in for Meyer store today I call and

ask what’s going on with my sale, now they tell me that the car that I try to buy have no title and they asked me for more days to complete my sale, I asked for any manager without any results because they never they never give it to me I consider that this store no I’m very poor service to the customer at least to me maybe because I am Latino it’s a possibility maybe not maybe…

I went to car max in Loveland today to swicth out car about weeks ago with something else. Needless to say worse customer service ever. I worked with Cole Johnson and he made me feel so rushed and uncomfortable the entire time.

This is the 3rd car I have purchased from you guys and never had a issue with customer service. Extremely unsatisfied. I wish I could have fired him. I think he is racist or something. My husband came night before and test drove it. Same feeling I had.

He Warend me but I didn't listen. Every one else help just fine. But he is a problem

My complaint is on the overall customer "SERVICE" that I have received. I have purchased 2 other vehicles through CarMax and quite frankly am disappointed on this deal. I first contacted your company on Friday, May 28th, 2021 in reference to a vehicle I saw on your online inventory that I was interested in.

I called the Customer Care number and started speaking with a rep about the vehicle in question. He ran the stock number, asked me a series of questions and reconfirmed my pre-approval status I had already received via online. He went through the down payment, loan term, and monthly payment amount estimate.

I then told him that I had a trade in and he instructed me to go through the appraisal process online as he sent me the appropriate link to do so. After doing so, roughly 30 minutes…

This is to Bill Nash, CEO, I purchased a car three years ago and have had nothing but problems with my car since the day I purchased it. Again the headlight has gone out. The service record shows how many times I’ve had repairs done and some work has been done without a service record.

I need another car that works without problems. I need a car from Carmax that I don’t have to make a down payment and have Carmax finance it. I’ve never had a car that’s had so many problems.

made arrangements to ship a car---was promised a delivery date---no contact--car never shipped--sold to someone else without my knowledge. would recommend Carmax to NO ONE.

Looking for the right car is a mission in itself and once you find a cra nd fall in love with it .. then you feel complete. We bought a car from carmax capitol expressway and they had informed us that one of the features was apple play but once we took the car home we realized they were wrong.

We took the car back the next day so that they could help us with this huge error on their part. Spoke with the sales rep and manager but they were not willing to do anything except change the car to a different one.

Now why would I do that after I finally found the car I wanted and the entire loan process was completed. They should have given me the apple car play for free or given me the funds to install it since they misinformed me during purchase time.

This is misleading and fraud details to…

Very poor customer service. I had a transfer in process and call to get status only to find out that my car has been shipped to someone else in Kansas. I’ve spent time online and on phone getting this done and it was all for nothing.

I’m screwed out of the car I wanted because of the incompetence of carmax. My experience will be blasted all over social media unless I get this rectified by getting same car year for same price. Financing was in place with carmax also.

Very poor customer service and follow up. I even got a email survey about the transaction and asked for a call from someone that I haven’t received.

I have already reached out regarding my original experience with CarMax. After having purchased an Altima from the Naperville location and it already needing to be serviced several times (for things that should have been checked BEFORE the car was sold to me), a bad taste was left in my mouth.

It made me feel that CarMax did not actually do the thorough inspection that you claim to do for every car. Well actually, it is clear that you did not, because I wouldn't have had the issues that I had, had you thoroughly inspected the car.

A broken TPRS sensor (this was serviced TWICE), a replaced AC compressor (I had the Altima home delivered without a test drive, and I was called while you were ALREADY ON THE WAY to my house to tell me that the AC did not work), tires balanced (when I got on the…

I made an appointment to test drive a car early this morning. When I arrived there seemed to be sales associates walking around but no one spoke to me for 10 min. I was finally asked to sit down at an open computer and that I was number one in line.

Someone walked in behind me and was told that they were busy and would have a little bit of wait. Less than 10 mins later an associate sat down with them while I still waited at my computer. Frustrated, I went to ask 3 other sales associates that were standing around a desk, and they said that person came in early.

Even though I heard the earlier conversation. I would give the centennial store one star if it were possible.

Hello, my name is Mark Ables and I own Ables Landscapes in Charleston, SC. We have had a good experience buying at least 5 vehicles through our local Carmax here in Charleston.

However, on April 16th we paid to have a Toyota Tacoma transferred in (Order # 685884). We checked in on the transfer a few days later and then a few more days later and on May 3rd we were told that the truck had come in and

had accidentally already been sold even though we never received a notification that it was delivered and they refunded our transfer fee. This was frustrating but as it was the first time we chalked it up to an accident. So we tried again and on May 5th we ordered another Tacoma (Order #690294).

Same thing, except we were more diligent about checking on the progress. GUESS WHAT?!? They received…

Not honoring warranty. Repeat customer. Was NOT allowed to inspect vehicle on the day I purchased (I was the last person/purchaser there and was rushed out) ALL THESE THINGS WERE DISCOVERED AFTER DRIVING AND/OR MY OWN INSPECTION..... I was not told it had cracks in the windshield (discovered them while driving the next morning) has bad brakes, the key gets stuck in the ignition, spare key does not open/work on the vehicle, one of the windshield wipers is not properly secured (minor, but important when selling a vehicle at a big business like this; again did not discover until driven) the (plastic) grill not properly secured, moldy smell in cabin of vehicle.

Made an appt for service for 9am....DID NOT get a call back to let me know how long or what would be corrected -I had to call them to…

I had a test drove at Carmax Renton on May 8 afternoon, then told the sales agent (Matt) immediately that I want to buy the vehicle. As my fund transfer from different banks may take several business days, I asked him if he can extend the hold for a few more days so I can have time to gather funds.

He said yes and promised me that the hold will continue to May 11 and let me contact him again on that day to further extend the hold if needed.

However, when I get back to him on May 11 and ask for two more days of hold, he told me that system has taken the vehicle off hold and another customer has requested a transfer to a different store. I was so disappointed but he did nothing but just apologize.

Apparently, his ignorance/mistake on work has caused a waster of time and money on my end,…

Bought a 2015 Honda CRV from the Milwaukee, WI location, 2 weeks after having the vehicle it died, I had to call roadside assistance to come get it and get a rental at Carmax cost. Carmax had my truck for a week.

I told them there was a strange noise at first start up, the alignment was off and there was a noise coming from the back.

Finally picked up the truck and Carmax said the startup noise was normal, they didn't hear the noise in the back and did a alignment. 5 minutes after driving the alignment was still off. 2 Days later I took my truck to the Waukesha, WI location told them what was going on, the gentleman drove the truck and said the alignment was still off and he also heard the noise from the back.

Got a call from Carmax in Waukesha and the noise at start up is NOT normal it…

I purchased a 2016 535i BMW xDrive on February 6th, 2021. Since I purchased the car I have been having issues with the way the car handles the road. there is consistent vibrations in the steering wheel, which i can also feel in the floor. when driving if something is in the passenger seat it raddles while I'm driving. if the windows are down or the sunroof is open the car is uncontrollable. If the road has grooves or has been damaged the tired will follow the pattern of the grooves and dents in the road making me have to hold and pull the car back in my lane. every bump, manhole cover or bridge transition makes the car fishtail and shake. I know this is not normal.

I took the car to the service department two weeks later on the 16th of February because the steering wheel was shaking and I…

After completing the entire car buying process I was told that CarMax doesn’t want to do business with me without any explanation and was simply told that they have the right to!

The Auction of this place is great and I buy 5-6 cars every week from Fremont CarMax. The arbitration is Horrible in this place. I bought 2010 Dodge Caliper and in the announcement did not say anything about engine problem.

I drove a car for a few days in the morning when I start the car the engine knock and makes smoke out of the engine. Lydia the manger is a headache. there is no way she takes your car back I think that's why they put her there.

She told me " take it to dodge dealer and bring us the receipt so we can take the car back" this is so unprofessional. All she does just play with your mind. She said if you do not get your car we going to suspend you from here.

what a great customer service. I can take the car to dodge dealer and they definitely gave me a receipt of how many…

Hello me and my daughter came to Caremax in laurel Maryland today and Michael was really rude. My daughter wanted to text drive a car to make sure it’s the right car but michael didn’t want to let her. 00 so she want to make sure it’s right.

Michael was trying to get someone else to help her. Really unprofessional.

Hullen Mall Fort Worth. This is the worst CARMAX location in Texas. They refused to allow my black husband to test drive because they claimed to not be able to validate his license. No mention of the requirement to validate before attempting to test drive.

We weren’t even going to test drive at first but I suggested to my husband that he should. So we wait around for 30 minutes after signing a form and giving his license, and they come back with a sorry a** excuse and wouldn’t let him test drive.

Basically, they made him out to be a criminal with a fake license and wouldn’t allow him or me to test drive the car. The sales rep just walked away after the business manager told me that I couldn’t test drive either as if the sale was over and we needed to leave.

Yet, he heard my husband say…

our experience was something no one should have to experience. We worked with a wonderful girl named heather everything was final I payed for the vehicle to be shipped and upon arrival I decided it was a good idea to test drive before making A very big decision.

Purchasing a vehicle has a few tasks to complete which can be stressful for anyone but for us it has been a nightmare. After my last review carmax main facility in Richmond Virginia contacted us and for once I was blown away.

They made me believe they were going to rectify our experience I was hopeful. They said we will get back to you in 24 hrs. Well after 24hrs no call from carmax so I reached out again to them. Everytime I called they bounced me from one analyst to another and now when I call I get hung up on.

Please read…

CarMax is a company that has no compassion for it’s customers. After providing a reduced hours letter to CarMax, never was in jeopardy of repossession, on time payments of 2 years and since have paid my car off in full; they chose to destroy my credit with three late reporting.

The CARES ACT have provided ways for big companies to help their customers not destroy them. CarMax chose to destroy my credit report.

When I purchased my used 2016 fiat 500X from CarMax I voiced concern about the stuttering in the brakes. The gentleman that I spoke to made me feel bad for asking and said they wouldn’t sell the car if something was wrong with the brakes.

But I knew better even though I didn’t pursue it because being a woman I don’t feel I am heard at dealerships or that I’m taken seriously with mechanics. I depended on CarMax to sell me a vehicle that was functional and today I finally had money to bring my car to a mechanic and I found out ALL 4 rotors are a mess and should have been replaced when the brakes were changed last time.

That would have taken place with the previous owner or the dealership. This CarMax misstep cost me almost $1000.

We had a deposit on a VW Atlas to be shipped to MI from VA. Car Max sold the car out from under us with no communication of the event happening.We searched for three months to find this car.We would like them to find a similar VW Atlas, price, and ship it to us with no transfer fee.

The Shreveport, LA location has horrible customer relations. I got approved through Carmax credit so I wanted to get a better rate from my credit union for a car I had transferred to Shreveport and right before signing the papers I called to look at the car the day before I closed on the car.

They told me the car was scheduled for a transfer out; how when Mike told me the car was on hold for me. And all we were waiting on was my check. No one can explain to me anything. No one cares about your time or your credit being ran several times.

Horrible I will go to a REAL CAR LOT. Stay away from Carmax. A waste of time.

Horrible they pick and choose who they want to help. I watched and observed how they ran to some people and not others. I was never offer a tour and test drive they just wanted to run my credit. Was very disappointed in the service.

I made an appointment to test drive a vehicle for the 2 o’clock time. I arrive 10 minutes early. The representative did little to acknowledge that I was there. I told the representative that I had a 2 o’clock appointment.

I was told to wait outside. Around 2:05pm I went inside to confirm that I had a 2 o’clock appointment. The rep looked surprised and asked what am I here for? I have the appointment when they looked me up they should have known.

Tells me they didn’t even look me up. Now they said I have to wait until 3:00pm. What’s the point of making an appointment if you cannot honor the time frame... Horrible service for the Modesto Branch.

I paid for a car to be shipped to va beach. Waited two weeks and the car never arrived. It was sold to someone during the shipping. No one contacted me to let me know.. I drove 50 miles to pick up my car but was disappointed.

I bought a car last May and the process was perfect. I do want to continue my relationship with Carmax but my confidence is very low. Calvin 7573753267

Dropped of my car for a check engine light they misdiagnosed my car they told me it was a faulty censor and that it was fixed but still wanted me to keep it there over night for observation and they took it out for multiple drives without them knowing I can track my car and they drove it for nearly 100 miles. When I went to pick up my car the service department front desk was surprised I knew they were driving my car around and the check engine light was still there

CarMax I am/was a customer and I am being railroaded from start to finish with your company. I bought my car from you, and due to errors on your end I couldn’t keep that vehicle because of vin/registration issues. I initially wanted my trade back ,I was told it was no longer available either and I would have to get another Sorento off the lot if they had one, but they first needed to have one brought in from out of state.

So needless to say I had to wait more, and then I had to pay more money than I originally had paid for other car. Then was sold a max warranty for a pretty penny. So to say the least, this car has had many problems since I’ve had it and many repairs.

so now I have engine problems and I am being told even with the max care warranty, I’m going to be on the hook for a new…

I bought a 2019 kia from carmax and on my way home I noticed a noise so I took it the next day to be looked at. I also noticed 2 deap gouges on the headlight. They told me that the car needed rotors and a wheel bearing and that they would not replace the headlight.

They said they were going to fix the wheel bearing and only turn the rotors. It has been almost one week and I still do not have my car back that I just purchased and only drove about 10 miles.

I only rated a one because there is no option for zero.

VIN WA1DGAFE8BD006172; INVOICE 193806; Torrance, CA

Unresolved service repair on 2014 Audi Q7. Car in for repair a 2nd time in last 6 months. I requested the car be diagnosed for a noise (metal to metal, ticking sound). Car in for 2nd time for about 1 1/2 months. Car diagnosed with engine issues, engine was rebuilt? The day we picked up the vehicle, we still hear and heard the same metal to metal, ticking noise the very next day. We also requested that the vehicle be serviced, it was not as the "need service" light has come on already. The power steering is whining like it requires fluid/service. In all, our car was with CarMax for nearly 4 months over the last 6 - 8 months and the initial complaint/concerns have not been addressed.

We are flabbergasted, astonished, dissappointed,…

I can't believe no one contact me after writing a complaint and calling. My complaint is about racism experience. It happen April 9, 2021 730am at the broad street carmax

We had a appointment at 1:30 pm to test drive a truck that we had ordered from another state once we drove it decided to buy it the process was so long, only for our salesperson to come back and say that we can’t take the truck because they added gas to it and it’s a Diesel truck!

They offered a reimbursement of what we paid to get it transferred also they will put us in a car for a few days while they resolve the issue, I asked if they needed more signatures from me and they said no I left back to work around 7:40 pm and left my wife waiting for the rental only to get a call from her that I needed to come back and

sign, we been there since 1:30 pm till 8:53 pm and did not get one thing right! The manage kicked out my wife because she said it was bullshit to have her there waiting all…

I was in the process of purchasing a vehicle, which I had transferred from NV to CA. No one at the Kearny Mesa, CA store kept me informed of the status of the vehicle. After repeated attempts to speak with someone, I ultimately purchased elsewhere.

I also request my transfer fee to be refunded, and a manager agreed, but to date, I haven't received anything, at the very least a confirmation.

I was sold a car that Carmax did not have clear title. My temporary registration is expired, vehicle is parked and I was told "the problem is being worked on". The business office in San Diego was unaware of the problem yet I was told they have have a weekly Friday call to resolve these issues.

Bought a new car from CarMax. Noticed the tires did not look good. I was informed that they meet carmax standards. maybe.. 3 tires from 2013, 1 from 2015. Front ones were very bald. Rating of a 3 and 4. So yeah. Thanks carmax. fun.

Verbal death threats were made to my son and granddaughter!

(Mercedes Benz)I. We get a text message and no one replies . I try to call the company and was on hold for over 40 minutes and decided to just hang up. The customer service is absolutely horrible!! PS the hold music is rap ... not very business like!!

I would hate to post this on social media. I’ll I would like to someone to contact me regarding my car

I made an appointment for Saturday April 3,2021 at carmax in Duarte with Michael, My appointment was at 430pm. So I showed up 15 minutes early. , when we went outside to see the vehicle David could find it, I waited around 30 minutes for David to tell me that the car had been lended to someone for the weekend.

I was very disappointed to hear that, because I specifically made an appointment and was told the vehicle was there. I live 40 minutes so this was an inconvenience. The manager didn't even talk to me to apologize he just walked away and let David take it.

This was my first time at carmax and it was a bad experience, I was really looking forward to going home with my vehicle.

Case number 00161946

Carmax will not issue a refund to my credit union and refuse to contact them. I had to get my credit union to contact Carmax and they still have no answers. As of today it has been 9 days since I returned the vehicle to Carmax. I was assured they would rush the checks to me and my credit union and this has not been done. This is putting me in a financial ruin. I continue to get the run around and no answers.

I purchase a 2019 Ram 1500 Laramie Longhorn which was shipped from Kenner Louisiana carmax to Warner Robins with 27k miles on when i had it shipped. Thanks for nothing Justin Collins you just cause carmax a customer and anyone who looking you want be recommend.

486 miles already. I have been back and forth with Carmax in Gaithersburg without solution, I can't trade in the car because the negative equity is $9000, I still have 5 years to pay this car but I don't feel comfortable driving a car with transmission problems because I don't know how many times in 5 years I would have to change the transmission. I…

Not honoring warranty as well as not refunding my money for misdiagnosing my car.

bought a 2016 mini cooper with 16,000 miles on 6/2019 then on 2/2020 thermostat got stuck car overheated and Im sure the engine is leaking oil into the coolant system took it in it was taken to bmw to repair supposedly mutliple parts replaced which i doubt but now 5/18 took it back in because engine light came on again and coolant is black and was told nothing wrong but gas valve sensor, was told coolant comes in different colors, pretty sure its oil in there from when it overheated.

my car was still under man. warranty so it was half repaired and they drove it 645miles while it was in the shop for 2 weeks. probably so it would hit the 24000 miles and they could not help me.

I have filed a lemon law complaint against you and bmw and will escalate this until i get a resolution or a…

We been coming here for all our car purchases my first BMW, my now Lexus and husbands BMW we love CarMax prices and warranty packets! The employees at the Albuquerque location are the worst employee, very rude, not professional and we waiting over 2 hours when told it would be 25 minutes.

They finally got an employee to help and cut our visit to 20 minutes because she had an appointment. If they worked off commission maybe they would be more professional. Very dissatisfied.

wouldn't recommend going to CarMax in Albany NY, the person we dealt with is Jacqueline, First night we went was for a test drive and did the credit application. 00pm. 25. Then she told us that because I was the cosigner I would have to be on my sons insurance and be a registered owner.

I went to speak to this young kid Lauren and Matt, down right rude. None if the people we dealt with had a clue. Extremely rude. Beware

My son bought a car in Bakersfield California, made 2 payments and it's now at the ford dealer getting repairs. It has an oil leak, and slipping transmission. Carmax gave him a loaner car, that had problems, and now they are charging him for the repairs on the loaner car.

The same Carmax also sold my boyfriend's mom a car that had a bunch of problems as well. They had her car for 3 months and still didn't fix everything. They also didn't want to honor the extended warranty she purchased for the vehicle.

I don't think we should have to pay for issues on a loaner car that had problems to begin with. It seems the mechanics at this carmax don't know what they are doing and the consumer is paying the price for it. Can anything be done?

I purchased a Hyundai Sonata in May 2019. I had used Carmax when I purchased my last car and had a good experience so I returned to them again. The purchasing process was smooth. NOTHING else since then has been easy!

On day 6 of my purchase, I notice that the door and right wheel fender had two different shades of paint. It looked like someone had buffed out some dings and didn't quite know what they were doing. I called my salesperson (Tim) and explained what happened. He asked me to come in to show him. I wasn't sure why HE needed to see as the sales person, but I went. I explained to him that I wasn't concerned about HOW the paint got different, I just would like it repaired. He told me that Carmax doesn't repair cosmetic damages. I told him that since I was within my 7 days, I would…

CarMax in Hickory NC sold me LEMMON. The Heat/AC Vents have never worked correctly that issue alone has never been resolved. It has been back to the garage at least 4 times due to the Heat/AC vents not working correctly.

Currently, the vehicle is back at the dealership because it was leaking coolant. The reservoir tank was replaced and the vehicle continued to leak coolant. My vehicle has been back in the shop since 9/9/2019 because apparently there are several issues with the vehicle.

I believe CarMax sold me a terrible Vehicle and the powers at be could care less.

I placed a 2016 Audi A4 on hold Saturday, September 7 at 4:00. I had an appointment with Hugo at the Kenner, La store to transfer the car on Wed. When I contacted Hugo to make the transfer, I was told the hold had been deleted on Monday at 4:30 by Andrew at the Warner Robins store.

I had no knowledge that the hold had been deleted or why. " According to Andrew the cancellation of the hold was an agreement between the management there (Andrew) and the management at the Kenner store (Andrea) and the fact that I was not contacted was the fault of Hugo.

I have purchased two other vehicles from CarMax and am absolutely dumbfounded at why if this is the protocol for holding a vehicle, customers would not be notified of this during the holding process. I not only have lost the opportunity to…

I am highly upset with the CarMax Auto Superstore in Laurel Maryland because I had a 2004 Buick financed by CarMax Financial for $21,000.00 which showed the Mileage read 21255.

I have just found out now that I have three payments left, this vehicle Mileage had been rolled back over45,000.00 miles. So, in fact, the Mileage is really 132, 000 now.

And CarMax WILL NOT accept RESPONSIBILITY for this matter. BS CarMax, straight BS!!!....