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Budget Inn

2.0
141 complaints

Address

El Cerrito, CA 94530

Complaints

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Elyssa Chasteen

Jul 26, 2019
0

This place is absolutely disgusting! The staff is totally rude and refuses to work with you at all. Roaches everywhere, cigarette burns everywhere, holes in the walls & bathroom door, completely smelled like urine, a syringe in the trash can, and just filthy all around.

When my boyfriend and I went to the front desk, the lady working 3rd shift refused to give us a refund and/or her name or manager's name and then walked to the back and continued to ignore us. Worst experience ever!

Would never recommend this hotel to ANYONE!!

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MARY HALL

Jul 14, 2019
0

WE HAVE CALLED 11 TIMES IN 45 MINUTES FOR THE FRONT DESK TO SEE AVAILABILITY AND NOONE HAS EVER ANSWERED THE PHONE; YOUR COMPLAINT CENTER ALSO TRIED TO CALL AND NOONE ANSWERED THE PHONE FOR THEM EITHER. THE NUMBER IS SUPPOSED TO BE 636-639-1987.

I SUGGEST YOU FIRE THE PERSON WHO IS SUPPOSED TO BE AT THE FRONT DESK! WE CHOSE ANOTHER HOTEL.

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Daniel Purcell

Jul 13, 2019
0

I was racially discriminated by desk clerk in Gillette WY on Friday July 12. The clerk failed to provide valid reason for taking copy of my ID...Refused to rent room to disabled spouse with service dog after confirming on blue tooth call.After lengthy discussion refused to call manager and admitted was mad because I spoke to fast then I spoke to slow. As was blue tooth call was over head by witness. Handicapped access was blocked off.Several smokers in front of only entrance had to pass within inches and less than 4 feet from door

Clerk got real quite when started filming with cell phone.

Thanks Dan

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Jesi McCauley

Jul 12, 2019
0

My fiancee paid for a week in advance plus an extra $70 for his dog. He was evicted after 2 nights for having her, who is a service dog. He has epilepsy and mental problems. He even offered to pay for her again but was refused.

He was then threatened and forced off the property. Worse, he was called a retard, having ADHD and dyslexia this upset him very much. He was given $120 back but really needed the room and now has to try to find a new one.

The owner should be penalized, he is rude and refused to give his name, as I spoke to him over the phone several times for explanation and each time he hung up.

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Douglas Hartshorn

Jul 10, 2019
0

Stayed at budget in in Gonzales Texas Building is old But their customer service is awesome Tracey what a great great lady and budget in should be proud of her and should model the way she works with the public thank you

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Sherika Avery

Jul 1, 2019
0

I was told to leave because they couldn't find my reservation in their system when i book the night before on hotwire to a extension on my previous stay

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Hillary Storey

Jun 24, 2019
0

We went to a softball tournament in Magee, MS on June 21-23. com. When we arrived at the motel they couldn’t find anyone’s reservations, there were 5 of us that rented rooms. When I was checking in she wanted me to tell her the PIN number to my debit card.

I refused and made her unlock the door so I could put it in myself which I noticed then she charged me more than I was supposed to pay. 78 and they were debiting my card $140. She said she would refund me $8 but never did anything to show me she was crediting my card back that amount.

We checked in and left for the tournament and when we arrived back we got into our rooms and they were disgusting. There was black mold growing on the walls, stuff growing in the microwave and the room smelt terrible.

We went to the office to demand a…

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Robert Carroll

Jun 12, 2019
0

Manger was rude when asked for another room he flicked me off like I did not matter. I was unsatisfied with service And he refused to give my money back amd called the authorize. I am a fair man however this was not right how I was treated. Madison , Al. Madison Blvd.

I rate this hotel a 0.

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Paul Averick

Jun 10, 2019
0

I couldn't believe how rude and disrespectful the owners were. I felt like it was a Budget inn prison. He harassed a patron and was a nosey pain. The owner should be replaced with a better human being. He is scum.

I will never recommend that place. I ended up leaving and sleeping in my car because of them . This was the worst proprietor ever.

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Stacey Stanley

Jun 7, 2019
0

My daughter and her family checked into Budget Inn Sanford Florida. Both rooms were filthy dirty, one of the rooms bed was not even made. Dirty bed linen was balled up and sitting in a chair in the hotel room.

The family that checked in after us came running out of their rooms saying hell no, there are bed bugs. Needless to say we checked back out immediately. Evan, the gentleman at the desk was very quick to give me the refund.

However, the money doesn't go right back to my credit card, so therefore it put me out $150. We drove down about 15 miles to a Marriott. This experience wasn't what we wanted after a long flight here

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Shanthi Jayadev

Jun 1, 2019
0

The Caldwell location is maintained very poorly. After we checked in at 8:30 pm we noticed that the refrigerator was not working. We had to call to get it replaced. Although they said it was nonsmoking the smoke smell lingered.

The toilet kept flushing itself. The toilet floor was unbearable. The light bulb was not working and the maintenance guy could not find a way to go behind the bed to replace. At 11 pm I complained and they said they could move us into a different room.

That is a joke when my spouse was tired and went to bed they wanted to move us. Please shut this place. Not worth the money. We want a refund

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Breelyn Petty

May 27, 2019
0

We found blood on our sheets at the budget inn host NAU location. We didn’t even sleep in the room because it was absolutely disgusting. We paid for a room that we didn’t even get to stay in and did not get our money back.

Will never be staying again.

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Doreen Jackson

May 20, 2019
0

Staff entering rooms while guests are gone. Housekeeping never cleaning rooms when scheduled but days later when guess are never there. Staff are cussing out guess, being unprofessional. Staff is stealing money at cash register. All staff is kin to Management and living in hotel, as well as partying with guess during business hours.

Allowed guess to work here to lower room fees. Staff doing drugs on property while on duty, All things done are also known by Management also.

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Sherri

May 16, 2019
0

I stayed in your facility for 6 nights in Fairfield California cost me almost $500 and it was dirty disgusting refrigerator what's gross the freezer was over iced I spent $20 on frozen yogurt and it melted it the maids wouldn't come clean the room they said I had to do not disturb sign when there was no do not disturb sign and if you look up the ceiling it was all molded the jacuzzi look like bugs everywhere it was just not good so I would like my money back thank you

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Richard Gillani

Apr 30, 2019
0

I had a two night reservation for 4/25 and 4/26/19 at Carlisle Budget Inn 1125 Harrisburg Pike Carlisle PA. 17013... My experience their was Horrible. (1) I check in and the first thing I experience was a Very long screw was installed on the entrance door that cut my fingers on.

(2) The room smelt musty so when I opened the window to get fresh air into the room their was absolutely no screen on the window ! (3) I went to take my medical pills and then their was no cup or glass to take water with for my medications.

(4) I then thought about taking a shower, I discovered that there was No Soap in the bathroom what so ever. (5) The most gross is when I observed LARGE clumps of human hair in the corners of the bathroom.. It was discussting !!!

I photographed this with my cell phone camera..…

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Dave

Apr 27, 2019
0

The Budget Inn in Neddles Ca should be fumigated and burned.

I won’t go into details, as there are to many issues, I will say that I was in the Hotel business for over thirty years and never stayed in a worst property.

The franchise should be yanked ASAP, and the regional manager put into a less damaging position.

I’ll never stay in a Budget in again

David Noll 406 930 1608

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brad

Apr 22, 2019
0

Danville, Viginia. Budget inn. I got a room at the budget inn and was first greeted at my room by two crsck heads. upon entering my room, i found extensive cigarette burns in the blankets on the bed. The walls were full of holes and white spackle.

the shower curtain rod was not attached to the shower, the sink in the bathroom was bary attached to the wall, the bathroom was so disgusting that i could not shower or even sit on the toilet seat. Totally disgusting.

You budget inn CEOs should all be fired for running a business like this. ill sleep in my car before o ever stay in another budget inn.

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Elisabeth Pauli

Apr 19, 2019
0

On a recent trip to Florida with my daughter, we stayed at the Budget in Jasper, FL. It was the worst experience I have ever had with lodging. The first room we were given was filthy! Stains dirt, dust and stains on just about everything from bedding to bathroon.

We did not touch the room, as it was obvious that something was very wrong. They're was only 1 double bed, the other one was ripped off the wall and was absent. The headboard remained on the wall, but that was it.

That along with the odor and filth made me return to the office to get a new room. The worker has no idea what room was what, and where to put us.

Finally, she gave me a key to another room and we went to it. This room had a horrible odor, not just smoke but nasty. Although it did have both beds, and since we were…

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Ryan Mahaffey

Apr 10, 2019
0

On Monday, April 8th at 2:15am I arrived at the Williamsburg Kentucky location after a full day's travel from Florida- heading to northwest Ohio.

I was assigned Room 105. I have been in the hospitality industry for over 25 years and was shocked at just how vulgar and unkempt this property was!! The overall presentation including maintenance and fixtures were outdated and less than poor. I was afraid to pull back the covers on the bed for fear of what I'd find! There was a very loud tweeting/chirping noise which I can only assume was a bird's nest by the door. The walls were paper thin so I could hear *every* noise. I could not sleep so after approximately 3 hours, I decided just to leave and continue my journey. I then noticed signage on the bathroom wall that stated that the room rate…

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WILLIAM &Rosie barnett

Mar 30, 2019
0

My experience difficulties and does not fit my expectation of what a hotel should look like. at a 65 dollar a night hotel room it was filthy blood leakage on sinks and toilets thinking about reporting to osha. I am a hotel maid myself if this paducah ky motel is low on staffing I and my cousin are willing to help with housekeeping needs we just completed our new hotel and

cleaning rooms for our boss in order to re open travel lodge in metropolis Il also we work daily for red roof these hotels will reference for us tonight I am requesting a refund of money brings facts can't get good night's sleep nor ice water for hair in bucket or even take a bath for nasty tubs can't eat at table or cook in the microwave this upsets me our hotels are cleaner and cheaper rated this price the maids should…

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Takeria Bryant

Mar 24, 2019
0

The establishment is infested with fleas, my body is covered in flea bites, I called to get my receipt emailed to me and her exact words were “ma’am i’ve already given you a receipt what did you do with the one I gave you “ ........ and acted as if she couldn’t send it to me !

I called corporate and at first they tried to make me feel like I didn’t know which hotel I stayed in, also after all of that he told me I can’t file a complaint with them , SO WHAT EXACTLY IS THE POINT OF CORPORATE IF THEY DONT WANT TO KNOW HOW DISGUSTING THEIR EMPLOYEES AND ESTABLISHMENT IS!

AND I AM SERIOUSLY DECIDING ON WHETHER I SHOULD SUE !

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billie westenhaver

Mar 23, 2019
0

i checked in at 3:00 AM AND shortly after was being bit by bugs so by 345 am I was trying to get the front desk to answer the bell and get my money back. she never answered ans i slept in my car. that is all the money i had and couldnt even stay in the room. please refund my moeny for my 45 minute stay. thank you

billie westenhaver

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Djordan Brooks

Mar 20, 2019
0

They charge my card twice foe 1 night.Had to wait a week till i get my money back .Door lock me and wife in the room and we couldn't get my dominions when it arrived.The rooms are ran down and cost too much for 1 night .

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Tabitha Owens

Mar 19, 2019
0

i stayed at the budget inn in durant Oklahoma .I went in with some friends. well those friends stoled my identity used my id card to rent room and front desk didnt even make sure the id matched the person. also the room was nasty blood on bed .scum in toliet and the front desk kady was so rudeshe gave out 4 cards to get in room to who ever asked for one.

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Adam

Mar 16, 2019
0

This the worst place ever. Full of druggies and crackheads and the lady at the front desk is on crack. She will take your deposit and say you dont get one back when you leave. She makes you believe you smoked in th is ro ok m and then says you have to leave and never come back.

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Loretta Tournear

Mar 15, 2019
0

There service sucks at wentzville mo Budget Inn I left and called a friend that was there two hours after I left I left my hair straightener and my blow dryer and when I called it was already gone and they didn't know were it went they r theives they have no manners they r very rude they raise there prices on the rooms every time we go back there there contenital breakfast is not a contenital it is dry donuts they need to have a better breakfast my ceiling was falling in they didn't do shit about it they tried to tell me that 295 a week for 3 people and

one bed don't think so if I don't get this settled with u all I'm calling the better business bureau on this business because i think I should get compensated on this because I went there tonight to get a room tonight and they wanted to…

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Loretta Tournear

Mar 4, 2019
0

I just made one the other day but forgot to put this in there I have been here since Sept of last year off and on but last month in Feb I was here left a expensive hair straightener and a hair dryer behind the bathroom door hanging called a friend of mine that was staying here just a couple hours after I left and they done been in there and

took it because my friend said they said they didn't know we're it was they r supposed to hold stuff that they find like that for 30 days if the owner don't retrieve it then they can do wat ever they want with it right well not here at the wentzville mo bugetinn they keep it of throw it away or give it too somebody and

March 1st my son came too stay and they raised my rent 295 a week from 275 which that's fine but I only had one bed so I had my friend…

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Loretta Tournear

Mar 3, 2019
0

There maid does not clean the rooms like they should be I have a whole in my ceiling were it has been leaking for a couple of weeks won't do nothing about it I pay 65 dollars a night I r 300 a week they r rude they charge wat ever they want they don't have a contenital breakfast a dry donut and john Wayne coffee they won't move me to down stairs unless I pay more money these room r gross and nasty and got cock roaches I think the health department or someone needs to come look at this place they have right having a place like this because they r very rude to people this wat I put up with and

they raise there nightly fee on the weekends too and I don't think us right this is winter they shouldn't be 65 a night or 300 a week they r not worth that much maybe 40 or 45 a night would be…

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Venus Calhoun

Mar 3, 2019
0

ready to get in the bed and pulled back the sheets and needles drop down from the bed onto my foot and floor seems to me i think one stuck me me immediately rushed out the door to mgmt and they came removed the needles and said we could sleep in other bed when i pulled back the sheets it appeared to look unclean ask for them to give me more sheets right now my leg i hurts happened.

Close to 8:00 Arizona time. Called cooperate number explaned to customer servive. 1-800 number they hung up on me Im really upset and scared this has happen happen. I will have nightmares and pray to God I'm not infected with anything whole experience is horrifying.

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samson Samson

Jan 29, 2019
0

This people expect their rent and deposit right away .. They take over a month to give you your deposit . I checked out on December,24,2019 it's January 29 2019 and still no check .. The staff like Kenny is really rude .

I feel if I did call everyday they wouldn't have forgot about my deposit. So now when I call they transfer me to Kenny and his got a really bad attitude and basically tells me to stop calling. He even says I call 4times a week and I should stop .

What an asshole If you did your job right then I wouldnt have to call

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MARTIN FANO

Dec 17, 2018
0

and asked them if they ever visited any of these properties. if it is you need to take action.. DUMP! Broken down, filthy dirty. I have never ever stayed at a property is this state of dis-repair. so there are children all over the place, and noise.

Many strange people hanging around at night. kept all my gear in the trunk of my car. left after 2 days.

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Deborah Blair

Dec 1, 2018
0

First the staff was horribly rude, instead of working they hang out with friends that are just sitting around the lobby.

Second I reserved a king bed and was told other reservations came before mine and I was down graded to a full. Even though I made my reservations on the hotels website and it said there was 3 king available.

There is no ac in my room only fan setting and heat. No hot water in the shower. Dust everywhere and cobwebs on the wall. Moved some things and found bugs. There was hair and food in the sink. The toilet paper hadn’t been changed.

Chipped paint all over the floor. Just disgusting! What are they charging customers for!? Bad service dirty rooms cold showers and no ac in a hotel room on Florida ?! This place is a joke!

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Roberta Poley

Nov 10, 2018
0

The room was absolutely disgusting!

First off the lobby was locked when we arrived to check in, we had to converse through a glass window, not very appealing or safe! This should have been my first clue something wasn't right. The room had dead bugs all over the floor, we found live bugs in the sink and the tub.

The room had a very bad odor, it smelled like musty bleach, we both ended up with a severe headache the next morning. There was at least a one inch gap at the bottom of the door, making every noise echo in the room.

You could hear every person outside, every car, every noise! The room was very sparse, there was no luggage rack, no dresser, only a table with the tv on it and a rolling chair, the fridge with a small microwave on top of it, that's it!

Where are you supposed to put…

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Isaac Rhodes

Nov 6, 2018
0

while my fiance and I had stayed at the budget inn in Troy ohio on the dates of November 5th & 6th. one of the management personell had blantly walked into our room at approximately 10:30am both mornings without warning my fiance was just getting out of the shower and as well for me i was in the process of getting dressed.

very unprofessional and this matter should be taken seriously... sincerely Mr. Rhodes

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Thomas De’Pasquale

Nov 5, 2018
0

, Upper Marlboro, Md. 20772 on August 26, 2018. To say we were disappointed would be an understatement. The rugs were so disgusting that we were afraid to take off our shoes. The bathroom wasn’t much better. We wouldn’t use it except to brush our teeth and potty.

The room had a kitchenette at one time, but no sink, just the whole, the cabinets were falling down and the fridge was disgusting. Neither of us slept that night and had towels on the pillows. We were up and out of there by 3:30 in the morning.

I would in no way ever recommend this Inn to anyone and would be embarrassed to tell anyone we stayed there. It was late at night and sent on a detour from 95. Had no idea where we were, hungry and tiered so we stopped at our he only place we…

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Nj

Oct 10, 2018
0

NJ,

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Jose DeJesus

Sep 25, 2018
0

Well thank you first of all for reading this, but I've been a Resident of The Budget Inn in New Castle, Delaware since January 2017 and today I've had enough of the Manager and I honestly want something done with these problems with the Staff. Now when I arrived I told the Manager I work in PA and I get home around 3 or 4 as I work with my Dad.

The Manager said fine even though at times I would pay my Room in the morning before going to work I understood he's doing me a solid because check out time is at 11. The reason why I worry is due to my Mother who's health is not good at all, the Manager on multiple occasions has disrespected my Mother and even harassed my Mother and I.

One such occasion he had his Night time guy call my Room at 12 midnight waking up the both of us is that procedure…

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Raymond Cade

Sep 23, 2018
0

18 for the night. We paid 71 dollars per room. Both rooms were absolutely disgraceful. The furniture was chipped and old and the room smelt musty and dank. There were strange marks on the walls in the bathroom and the bedroom was dusty and discoloured.

Many of the fitments were rusty and the electrics were suspect. A continental breakfast was advertised, but consisted of just biscuits and some small packet cakes. The receptionist said the ice machine was not working and he didn't have a spray for the room.

I don't know the regulations appertaining to motel accommodation and services, but I cannot think these premises met any form of acceptable standard. Yours Sincerely Raymond Cade

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Lanesia johnson

Aug 15, 2018
0

They advertise free internet tried to get on the internet it reads incorrect password went to the front office to get some kind of resolution an was brushed off by the gentleman that was at the front desk this is the only reason I booked here was because of the internet an when I asked for a refund because of false advertising I was turned down an was told I was free to leave

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Olga Olivas

Aug 10, 2018
0

Budget Inn Durango, CO We were told by front desk John our rooms were not ready to come back in an hour. Returned in an hour still stated room was not ready .

However , kept giving rooms to people who would walk in after us. When we advised him we have been traveling and did not want to wait and wanted to cancel became very rude. When gave us booking phone number he proceeded to throw business card across counter to me.

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Elizabeth A Jones

Jul 28, 2018
0

To whom it may concern; Hello, I am not ordinarily a complainer, but I believe I can not let the incredibly poor establishment I stayed in overnight on July 18th, 2018 go by the wayside without sharing this information. It was the most horrid situation I have ever found myself in in my 71 years of being on this earth.

For starters, the good part was that the person that waited on me at the desk, was pleasant. He gave me direction to the rear of the building that was the beginning of the nightmare. 1. The room, 107 was located on a corner of the building with no parking stalls in front of the room.

Therefore my belongings needed to be carried to the room. 2. After entering the room, the first indication, of things being array was the smell, not a pleasant one. what was it? I can only…

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Mike rugg

Jul 14, 2018
0

Manager cussed and swore at me because our key didnt work. They didnt work for her either. Will never stay there again in grand forks

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donald simpson

Jul 5, 2018
0

on 7/1/18 i rented a room from your barstow budget inn 1111 e main st barstow california i stayed one night it was a none smokeing room it was me and a friend stayed we both smoke but went to my car when we smoked when i went to check out the guy working the counter made a mad dash to our room and

came back saying some one had smoked in the bathroom no one smoked in that room he took me to the room to the bahroom pointed at toliot and saed right here ican smell it well he was as full of shit as that toliot was 5 minutes earlier we opened the window to air it out he seen window open and assumed some one did the smell was still there so if anyone did you couldnt have smelled smoke no one smoked in that room he just wanted rip me off for extra $100 there was no reasoning with him he wanted…

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Sharon E. Shannon

Jun 16, 2018
0

I made reservations at Budget Inn in St. Robert, MO for July 31 through Aug 3, 2018 and I needed to make a change and I called the Budget Inn to make the change. I spoke with a man who had an accent and when I told him what I wanted he said"I don't have time to deal with that.

" I did and I cancelled my reservations and I booked with another motel. I don't appreciate being talked to in that manner.

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Jeannette Torres

Jun 16, 2018
0

I had a room in paseo Robles reserved for a wedding, and had a family emergency, a dying family member and asked if I could be refunded due the unfortunate circumstances and was denied. The cold hearted owner was not understanding or accommodating and in a terrible time I am so disgusted with their customer service.

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Harvey

Jun 13, 2018
0

This hotel illegally, fraudulently, and without authorization, charged my credit card on 3 separate occasions. When I contacted the hotel, they acknowledged the unauthorized charges, and then immediately charged my account again! I have reported this hotel to the Los Angeles Police Department and the Los Angeles District Attorney's Office.

com to request their assistance in getting a refund; however, to date, they have promised a great deal, but have done nothing. I will amend this review if anything changes, but until then, I cannot recommend anyone stay at this establishment.

I have reason to believe, based on communications received from other guests who have had this experience, that this is a common practice for this hotel. They get your reservation, and then continue to charge your…

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Chris

Jun 6, 2018
0

Last week we spent 5 days through the holiday weekend with no air conditioning. I nearly ended up in the hospital with heat stroke. This week we have no internet. The office people don't even pretend to care. They refuse to credit our rent for lack of these amenities that we paid for, and the corporate office refers us to a woman who doesn't answer her phone or bother to return our calls. DON'T STAY HERE!

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Christopher Douglas

May 26, 2018
0

Took place at a location in San Antonio Texas. Address 2635 NE Interstate 410 Loop, 78217. Me and two other friends pulled into the hotel to visit a friend a while after midnight- and note that the many times i have been there recently- i have NEVER been asked to register.

Anyway, the "Manager On Duty", which i wouldnt even call him a manager- begins yelling while we are walking to the elevator- but we didnt think he was talking to us. and get this! He tries to fight with one of the people inwas accompanied with.

The whole way down to the lobby, hes being very unprofessional- inwas scared he was going to hit us. He then kicked us out. Wrongly. If i can PLEASE have someone- preferrably a higher up- since everyone at this location has the WORST people skills.

I will be following up 100%…

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Giacinto Minchilli

May 16, 2018
0

#1 customer service at the window...... Rude, rude, rude. I booked on line and got a confirmation it was secrure,,,, well the nasty lady in the window (because I arrived at 12am said "you don't have a reservation. then she said......

you have to pay more because it's late!!!! I had to say to her. Don't try to pull one over on me because I will not have it happen to me. That's when I showed her the price again and the fact that they asked me while booking "roughly estimated time of arrival" I put 11 pm.

Well she confided against her trying to get more. She had to refund me in the my card. #2 the bathroom smelled of Sewer,,,, the sink would not drain all night. Picture below.... the best part...... "someone will look at it in the morning" my wife had nausea in the morning.

If she doesnt…

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Dimitria wallen

May 7, 2018
0

Hello I am requesting a refund from budgetinn in Stockton CA. My stay there was terrible it was fdirty staff was rude and just walked in my room the carpet smelled like pee and is roach went in my ear as I was asleep that was it and I paid $70 a night to be there what do I do about this

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