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Budget Inn

2.0
141 complaints

Address

El Cerrito, CA 94530

Complaints

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Robert J McLaughlin

May 5, 2018
0

com. We arrived at the motel (Budget Inn and Suites on Hammer rd in Stockton, and found 1st the manager put us in a room on the 2d floor ( my Wife was VERY clear that we are disabled and require GROUND FLOOR.

The manager became "less than friendly and gave us room 108. The ONLY good part of that room was that it WAS on the ground floor. It had NOT been cleaned and smelled of old food "rotting" and mildew and mold.

When I went back to the manager (his sign said within 20 minutes to complain, I was there in 10 minutes), the manger said we could just leave. Since I SAW him swipe my credit card I asked for a receipt, HE absolutely refused!!!

com people, who agreed to give us back our money, however I called the Police because I KNEW he had swiped my credit card, who knows who has the acct #…

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C E Hornbuckle

May 2, 2018
0

On 3/29/18 we received our confirmation email for of three double queens rooms at Budget and Suites, 1521 South Avenue, Nevada, Iowa 50201 On 4/28/18 we received an email Cancellation notice for our previous reservation placed on 3/29/18. This is a very busy weekend in this Ames, Iowa area.

and surprised why this motel cancelled our reservation. Talking with this motel manager, he said he had a person that wanted a reservation that he would place one for four nights. We appreciate your thoughts on why our confirmed reservation could be cancelled. com

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Melissa Hooks

Apr 29, 2018
0

Hi, I want to start off by saying I do not like complaining because there are people who live on the streets so I am very appreciative to have a roof BUT there are a few concerns I have. My husband and I stayed at the one in Pelham for a while were things were stolen out of our room when we were not there and most times around cleaning day.

That is why I did not want them to come in and clean. I had about $300 worth of clothes stolen, cartons of cigarettes, my husband's watch so I told the manager but nothing came of it.

Also, the phones did not work there. So we moved over to this Budgetel on 280 in Birmingham. We had a continuous amount of prostitution and drug dealing going on especially next door. We have been dealing with the people upstairs for weeks, it sounds like they're going…

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Maleza Pilgrim Lopresti

Apr 9, 2018
0

Presque isle Maine. The worst management n customer service we have ever received! We are well traveled and have stayed all over and never had this happen.

First off my husband was on phone with me @ 9:00 pm n the desk called re: a loud complaint about him talking on the phone to me!!! called back room to make sure phone worked. Never got back to us re alarm clock.

all in all missed class it cost us 1,000 dollars n 12 hrs of driving time to get there! They were supposed to credit our account back our stay n still a month later arguing to get it back. Front desk is very rude refuses to give names of themselves or the manager or their owner. 00 .

He spoke to manager after few hours n next thing u know police we re at his door talking him he had to leave!!! they laughed about Manager…

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Sonia Weldon

Apr 2, 2018
0

we stayed at the Budget Inn last night because I got tired on the road while I was driving and it was the nearest hotel to where I was actually at I didn't think to check for beds out because the room look clean but there were bed bugs in the bed and they have bit my daughter on her arms the lady that was working the front desk when I went to check out was not at the office and

had a bell that said please ring after dark plus I called the office number to let her know I was checking out about 4:20 4:30 this morning no one answered I had to call back again after I already left to let her know that I left the key to the room and their mailbox and that the room had bed bugs if she can have your house and Lady go out and spray something or get Pest Control out no one should have to go through…

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sam music

Apr 1, 2018
0

hello i stayed at budget inn express in paintsville kentucky and was pretty upset about my room the bathroom was not clean the walls had stuff on them from what it looked like and if i had to guess it is gross and nasty the toilet seat was nasty also the bed sheets and pillows were all stained up the a/c in my room didnt have a filter in it the towels are stained up the beds looked like someone had slept in them and

then just made up not changed the shower curtain was dirty and so was the tub and the toilet dont want to flush after you use it and the put a light up in the middle of the room and wired it into the only lap in the room so if you turn the lamp off to get the light to go off and then you are left sitting in the dark and

im here from Saturday till Monday and the people that i…

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Susan Henderson

Mar 7, 2018
0

My brother and I stayed at the Budget Inn at 344 East St. Road, Wildwood Florida on Feb. 25th. The room was very dirty, moldy washroom, had cockroaches and no smoke detector. They did give us another room - same condition and we were unable to sleep due to a fear there would be cockroaches again.

We were just dumbfounded that this room cost $60US. My brother paid for this on his American Express. Are we able to receive a refund? Thank you.

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Webb J. BREWER

Feb 11, 2018
0

My wife and I stayed at your Budget Inn at 3200 S. Orlando Dr, Sanford, Fl 32773 from 02/05/2018 and checked out at 11 am on 02/08/2018 for a total of 4 days. (Monday night thru Thursday night) We were in room #217.

The bathroom ventilator did not work and halfway through our stay, the air conditioner quit working in the middle of the night and we requested to be moved to another room. My wife and I both have heart conditions and are in our 60's.

The night manager (finally) agreed to give us another room. This was room #207, which was completely on the other side of the building. Not only did he not offer any help in moving our belongings, but he actually had the gall to call us and ask if we could hurry it up because he was getting noise complaints that he said was us moving to the new…

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Marilyn Linzay

Feb 5, 2018
0

Dear Customer Service- on 2/15/2018 at 2:00 pm, I called the Budget Inn located in Bartlesville Oklahoma to make a reservation for 2 rooms Sunday 2/25/2018 for one night. The front desk agent would not give me his name, he would not give me the name of the Manager or let me speak to them after our conversation.

I asked who I was speaking to as a form of courtesy in addressing the desk clerk, he said he had been getting prank calls and would not give me any information. He took my name and date of reservation but refused to email ; and or give me a confirmation number to verify reservation.

Once again he refused my request to speak with the manager. At this point I canceled the reservation. Although I understand the need for privacy and protection, I have worked as front desk/office…

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Jeffrey

Jan 20, 2018
0

When we first arrived at Budget Inn the manager told us it would be a different (much higher) price than first said said on phone. We get in the room and we found that the cieling leaked, there was mold under table.

We asked for a room change and the owner said that the leak would stop. We told him our 9yr old daughter would get sick from mold and he said sorry he couldn't do anything about it. There were no other rooms.

A week later he's trying to kick us out. What do we do?

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Lauren n Jones

Jan 5, 2018
0

I had rerented a room that a previous person had put in their name i payed for the room for both nights. They were lenient about a guest. The previous person left so i got the room for me and my guest i had to leave to go to work so i left the room my guest was there the girl i had the room with came back started a argument they both left the room.

My guest called me to tell me to call the room and tell them my name and that i didnt want anyone in the room that didnt have my name the room person was rude and hung up so i called back he aaked why i kept calling and hung up.

Later on i go back to the room not only did they let her back in she took me and my guest stuff totaling a thousand dollars including the room. She also turned the room upside down. This was the bellflower inn.

I am…

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Sherri

Dec 15, 2017
0

This is the nastiest motel I have EVER been in! There is blood splattered all over the walls from people shooting up, it is dirty and nasty! I was greeted by a cockroach when I entered the room, I have been unable to sleep one second because of the filth!

The lampshades are falling apart. I have taken pictures because the filth is shit unreal and no one will believe the extent unless they see the pictures!

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Donna Nash

Dec 14, 2017
0

Came back to my room 239 approximately 5:30 pm and to our surprise our room was not cleaned. Beds were not changed and made, dirty towels were still on the floor in a pile and garbage was sitting in our room for 2 days.

I saw a guy on our floor vacuuming an empty room, i asked him if we can get towels and he said he didn't know he's in this room now.. Really. Then after that, we went to front office to get towels and to find out why our room wasn't cleaned and the lady at the front desk said she couldn't tell us and

she said the person who does overnighters he picks and chooses what rms he wanted to clean. They send a guy up knocks on the door and tells me that i had to remove my garbage and gave us one towel, one hand towel and a wash cloth.

I paid for 4 night stay and maintaining the…

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Marita Chapman

Dec 4, 2017
0

No breakfast like advertised, non smoking room I asked for and we were right next to someone smoking dirty messy just not right in any way, please refund our money we spent on this dump

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Greg Cogburn

Nov 22, 2017
0

No Dont get no stars when you get sent to three different rooms with a can of Roach spray we have a problem Please Contact (704) 775-0193 or ill contact Better Business Bureau!!! Have a Good Day

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Tabitha A Brady

Oct 16, 2017
0

I stayed at the Budget Inn in Cocoa off of I95. The check in process wad horrible the lady was extremely rude. I reserved a king size bed and got two queens. My room was filthy. Bathroom dirty with bugs and burn holes everywhere.

The only thing I can't complain about is the comfort of the bed.

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Karshit patel

Oct 11, 2017
0

i was staying in budget in and i had very strange experience in that motel,, my husband got bites on whole of his body,, it was savour thing happend to us, when we went to talk to the motel person her name is jinal patel, she shouted at us badly and, she talked very rudely and she said because we want our money back that is why we are complaining like this,, i said it is not about money but the thing is happend to us, we do not want to stay here more and

she replied that if you guys want to leave you can but we never give money to the customer like that,, and whatever is happed to you it is just you not us,, and she said if you want to call 911 you can call 911 we are strong enough to fight with the police too, and when i ask her for manager or any owner to talk about it, she said if…

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Pamela L Goodliff

Oct 8, 2017
0

I stayed at Budget Inn in Williamsport Pa on 10/07/2017 and my first complaint was there were no towels, ECT. In room. Late in the evening when I returned to room, I realized how filthy room was. I was told by owner it was last room in hotel.

I tried to find other hotel in area but due to events all were booked full. I stayed the night and in morning I told the owner I was not looking for refund but wanted him to be aware of condition of room.

He instantly became angry and threatened me with calling police, putting me on" bad customer" list and told me he now had my personal information including where I live. This frightens me. He was so angry and violent with his words.

I took pictures of room condition but my biggest fear are his threats. I hope someone helps me with this please.

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Sarah Stubbs

Sep 10, 2017
0

Stayed at your location in sevierville, tn. 00 for ONE NIGHT. Had NO hot water, horrible dim lighting, roaches and other bugs crawling everywhere, cable on TV would come loose. HORRIBLE EXPERIENCE!

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Jacques Pierre Pratt

Aug 28, 2017
0

No working light in bathroom or above sink, tub hasn't drained in 3 days. Pay 300$ a week and my family and i can't even take a shower. What exactly am i paying for?

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Jen

Mar 30, 2017
0

i stayed there while waiting for apartment nearby so i had all my personal belongings with me I came back three hours later to pick them up and the owner told me that she threw all my things away. and to call the police or whom ever i needed to.

Legal Documents new eyeglasses, everything. Even though it is against the law for them to do this, no one in the justice system seem concerned they won't even notify them. now i have to file a Civil Lawsuit as well as replace all of mine and my daughters SS cards, birth certificates clothing etc .

These people are from India and think that they are above the law and have no empathy conscience what so ever, pure Evil. they should Not be running a business. I tried calling Budget Motel Head Quarters, apparently there is not one.

Google has a…

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Barbara Zych

Nov 18, 2016
0

I stayed overnight at the Budget Inn - St. petersburg, FL. It was the worst experience I have ever had in a motel. The room and linens smelled. The carpet was dirty. There was mold and mildew in shower. Several light bulbs in bathroom were out.

Dust on every stationary surface. The hair dryer and phone were not plugged in. Since it was late and I had a nonrefundable charge, I had no other choice but to stay. My expectations were not high. Just wanted a clean room to sleep in.

This may not be indicative of all Budget Inns - but I will never take that chance again.

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Ron and Carole Simpson

Nov 2, 2016
0

My husband and I are traveling and we stopped in Laytonville Calf on hwy 101 to get a room from budget inn. We've never had a problem before at a budget inn until now. I am disabled and I travel with a service dog that is federally registered. When my husband signed into the room, he informed her of the dog she then told him there was a $50 deposit required. He then informed her it was against the law to charge for a service animal. She told him she didn't care what the law was and this was her policy and if we didn't like it we could leave. It was 11:00pm and unfortunately there was nothing else available or trust me we would have.

My husband paid the demanded amount and we stayed the night. When we got up this morning they would not check us out until they inspected the room, her…

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Elese Brown

Oct 22, 2016
0

Checked in at Budget Inn in Durant, Oklahoma went to room. The room was dirty and smelt bad. Bedspread and sheets were dirty. Roaches in room immediately, so I went to the office and checked out. So called refrigerator dirty with frozen over freezer.

Used my credit card lady said my card would not be charged and manger would have to cancel credit on Monday this was a Friday afternoon. I asked the name of the Manger lady said they do not give out this information.

I would need to call back Monday. My concern is that I will be charged for the two nights. Don't even rate a one star for customer service.

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Concerned

Sep 22, 2016
0

Crisfield budget inn is not clean. In all there was black dust I wiped; light hung up broke with black tape: dangerous hazard beside the window; not well kept; I have pics can you give me email address so I will send you can see.

They don't use pesticide kills mosquitos I itched. I showed my AARP they don't give me discount. Friend my sister and I are seniors. Beds don't protect bugs by bed covers. I smell old smell inside. I ringed and waited pretty long.

Budget corporate needs investigation on it's conditions and environment. The address is Crisfield budget inn 127 North Somerset, Crisfield MD 21817

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Vincent Thomas

Aug 29, 2016
0

Customer service by Budget Inn is terrible I have never felt more unwelcome in a hotel in my life and I stayed in a lot of hotels. I will never stay or recommend anyone to stay at the one on hammer lane in stockton California.

I hope I wasn't treated badly because of my race. They tried to make me feel like they was doing me a favor by letting me stay at their hotel. I respectfully asked for my money back and went to a different hotel.

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Teresa

Aug 26, 2016
0

My complaint is that the owner or manager at your Richlands and Claypool Hill Va. location is very rude. I called to see if he was hiring for front desk and he told me to get off my rear and go look for a job.

Then he says that he isn't trying to be rude and yes he was. How this place stays in business I have no clue. I worked for Holiday Inn Express for 8 years a company bigger then yours and I have never in my entire life been spoken too like that.

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Gretchen Meade

Aug 24, 2016
0

I was a guest at the Budget Inn in Okeechoobee Fl Saturday night August 20th. When I went to pay for another night and ask for more towels. The lady at the front desk asked the man that is remodeling the hotel to get them for me. As he was handing me the towels his girlfriend came in and was verbally attacked. She started calling me names and throwing things. I called the police. They took her home, which was great for me. But I went to the front desk to make sure that she wasn't coming back and the guy who came into the office with his wife. Told me that he didn't want me at the hotel.

Mind you I did nothing wrong. I was just making sure that she wasn't coming back. He wasn't even there when any of this happened. He had his wife refund my money for the 2 nights. I felt it was a great…

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rajashekhar reddy

Aug 20, 2016
0

It's a fraud motel and worst place ever. I want to complain to the corporate officials so that it will be closed. I canceled my stay and they refunded me and then after a week they charged me again. When I called the front desk, they are very rude and behaved like did not matter. Please stop scammers.

This was the Budget Inn Austin, TX.

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Desmond Dennis

Aug 16, 2016
0

I stayed at the budget inn numerous times some times for months and one day me and my fiance just paid a week and went back to room no hot water no electricity bed bugs that they refused to do anything about.and the week was like that with two days comped for inconvenience and. Pay time comes for following week and they expect payment? I contacted city inspector who is also on my side and management. Threatened me I have all this on film and was put out got other patrons to watch me and my fiance belongings till we found a place.

Came back two days later and the fellow and young lady I got to watch our stuff said acting management said they would kick them out of they held our stuff so she told the couple to put our belongings outside so they did. I called police every thing was verified…

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Rachael Meade

May 3, 2016
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We, me, my dad and step-mother, stayed at the Budget Inn at El Reno, OK. We were all attacked by bed bugs. When my dad called the hotel he was told, "We do not have bed bugs. " and then the woman on the phone hung up on my dad.

The room was in very poor condition with blood stains on the curtain that was hanging off the curtain rod. I have pictures of the condition of the room and of our bed bug bites.

Also, I have the paperwork from my ER visit and my parents visits for their doctors along with prescription information.

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