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Budget Inn

2.0
141 complaints

Address

El Cerrito, CA 94530

Complaints

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Holden Mason

Apr 10, 2021
0

some quest that come. that place he don't treat ppl right at all..

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Kathy B

Mar 29, 2021
0

This place is truly discussing. I have tried to upload pictures I took but it won’t allow me. Microwave is rusty and filthy. Refrigerator only freezes food. Bathroom is just deplorable, mirrors are filthy. I have been waiting for 7 hours to get clean towels, I can’t take a shower or wash my face.

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April

Jul 26, 2020
0

This hotel is a crack house gambling drug ring sex trafficking hotel. Dirty with trash everywhere and roaches needs a new owner or manager, plus they over charge for 1 night

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Marina Ulbrich

Jul 13, 2020
0

They were rude and disrespectful

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Ivan Rodriguez

Jul 4, 2020
0

I only got to stay here for an hour long, the place was filled with bed bugs and my family especially my newborn son was staying here. If my nephew haven’t gotten bit we would have not even noticed. When we went downstairs to check out and get a refund the guy told me to talk to the manager.

The manager’s name was Mr. Soni and the location was on Norwalk and Firestone. When I called to ask for a refund the guy told us that it isn’t his fault there’s bed bugs there that the people before hand probably had them.

But if that was the case doesn’t that mean they would have noticed it while cleaning? But the manger didn’t offer a refund and was really rude and hung up on us and said it’s not his problem.

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Deanna K Douglas

Jun 20, 2020
0

I have sent in multiple complaints. Here's more pics

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Michael Cummins

Jun 10, 2020
0

Check inn was at 2:00. Room wasn't ready at 3:30 when we arrived. Had to wait an additional 1/2 hour for room. Was told manager had to see my credit card for confirmation, ended up charging me again after i'd already been charged and paid thru booking.com Started with half a role of toilet paper. Phone was inoperable. Outlets didnt work. Faucet leaked, tub didn't drain. Smoke detector went off at random times. Cockroaches and flies in bathroom. Had to hunt somebody down for towels and wash rags. Television remote was broken. Room smelled of mold. Office smelled of mold. Left three days early because of horrific conditions. If I could give a lower rating of 1, I would.

Sincerely, Michael Cummins

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Diana Marie Andrade

May 22, 2020
0

Dirty worse room ever

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Evette Gonzalez

Apr 30, 2020
0

Worst Place I've ever dealt with room was infested with roaches paid 1100 dollars to be sleeping with roaches they need to be shut down the staff was. NOT helpful in any kind of way

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Russell Rousseau

Apr 25, 2020
0

My girlfriend stays at budget inn in gp texas the manager has the hots for her always asking her if she wants a job pluss every morning her just walks threw her door and ask her questions . every morning .

shes so upset and dont know what to do . shes lived there for over 90 days . hes cought her in shower in bed all kind of situations . today we talked to a lawyer and plan to sew .

its not right for him to do that sexual harrassment

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Scott Hutto

Apr 21, 2020
0

The head lady is very rude charged me 5$ for a key, bc she gave my wife a key and my wife was at work whenever I came in from work and I didn’t have any cash on me, so I sat there for 30 minutes and couldn’t get into my room until some random guy gave me 5$ to get a key to my room to be able to access my room.

The 2 rooms on each side of us were occupied by the rudest loudest nastiest people, they slammed doors and hit walls and screamed and fought all day every day all night long... couldn’t sleep. When 11am came around for check out, my wife was gone to the bank to be able to get cash to stay another night and they literally kicked me out of my room at 11:17 am bc she wasn’t back with the payment yet, especially after they sat at my door like vultures from 10:30am till they put me out…

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Deb Eakin

Apr 3, 2020
0

I’m filing a complaint against the Budget Inn at 3155 Huntsville Hwy In Fayetteville, TN, where the husband/wife owner are mean to their paying customers. A gal I help is homeless and has been living at BI almost 2 years and, she not only pays $900/mo out of her disability check for one room, but they harass her. It’s just not right.

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QJ

Mar 25, 2020
0

My experience wasn’t so bad. The staff are pretty nice.

However we did have one incident that was never taken care of though. I’d like to speak with corporate office ASAP. About it

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Daryl Hackenmueller

Mar 25, 2020
0

com on Feb 14 2020. When we arrived and were given a room we went to the room. When we opened the door we were discusted at how filthy the room was. Pubic hair and dirt all over the place.

We pulled the sheets back and found hair and dirt in the fold of the the bed skirt between the wall and the bedskirt because the skirt wasnt down. The room smelled . There was people outside partying and made us very uncomfortable.

We could not stay in this filth. We went back to the office and told the manager and she very sarcastically said she would not refund. We ended up sleeping in our car that night. We checked other hotels in the area and told them what happened and they said there is alot of that from Budget Inn St Pete.

com is refusing to reimburse us as well. I have built hotels as i am in…

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Jessica Robinson

Mar 14, 2020
0

The manager there is very rude and unprofessional and that was the saddest part. She had the nerve to threaten me saying she was going to (beat my a$$) then she cursed me out calling me names talking about my children and saying other rude comments about my family. They are also thief's because they stole items from my room but I found one item in someone else's room they went and got it from.

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Serena Alexander

Mar 4, 2020
0

Beds were nasty blood on blankets also the beds it’s self were disgusting

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Paula Grigorian

Feb 19, 2020
0

Charge for more than the room was quoted and I have on the receipts that was printed to me and also did not get my wake-up call did not get the blanket I requested and the woman at the front was very rude.

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Debbie Stairs

Feb 17, 2020
0

On 2/15/2020, my friend and I stayed at your Budget in located at Deland Florida. After a 11 hour drive, being tired, we decided to get a room. Upon checking in, we went to our room. VERY SHOCKED TO SEE OUR ROOM!!

Not only was it disgustingly dirty, no air circulation, but it smelled of old cigarettes and mold!. Being that the hour was late, already paid, we had no choice but to stay the night. The bathroom was something to be desired.

There was mold on the walls, floor, and behind the door. And I don’t mean a little, it was A LOT!!! THE BEDS STUNK SO BAD, THE COMFORTER ALSO SMELLED BAD!! It was so bad, we slept on top of it!

The rug was dirty, even the furniture. It looked like someone ate their dinner on the night table and didn’t clean it! NASTY!!! There was cigarette holes in the…

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Madelynn Morrow

Feb 15, 2020
0

This was the absolute worst experience we have EVER had. We were here for Valentine’s Day and the clerk yelled at us SEVERAL times because we had questions about how the payment worked. I couldn’t even believe it. This was the absolute worst stay.

The lady was a middle aged Indian lady.

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Thomas prickett

Feb 11, 2020
0

Roach infested smeard bug guts on wall I have pictures for everything I would appreciate full reembersent

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Janet A Pete

Feb 3, 2020
0

Booked through Orbits, upon arrival. The odor was awful coming into the entrance from the east. The carpet was soaked in the hallway. I had room 125 and 126. 125 curtains were hanging, a bedspread and sheet both had blood stains, Tv wasn't working.

Rm#126 Door wouldn't lock was able to just walk into Rm. TV in that room wasn't working. When I went to front desk, "I just make reservations" informed to talk to another lady who was head of housekeeping. No results.

Called Orbits and explained condition of hotel, was able to change hotels. Left a 2liter soda in the fridge of 125 when asked about it. It had mysteriously disappeared. We had only been out the room 10min before we went back for the soda.

Also, TV remote was left in 126. It has also disappeared yet the beds had been remade.…

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Mrs Donald Roth

Feb 2, 2020
0

We booked 7 nights & unable to stay just 1 night because of so much racket, & the mattress was lumpy, sheets dirty, we asked for a refund today but she started yelling that we couldn’t get our money back but after begging she charged us two nights for just one night stay. Very unfair business Sincerely yours Mrs Donald Roth

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Sharelle

Jan 30, 2020
0

The staff is very unprofessional. I spoke with Gigi this morning regarding a resident that complained of a deposit being taken. At first she denied her name, and then she gave 3 conflicting statements. She said that she would return the deposit to the resident.

The resident returned and she was told that her deposit was given to the security company??? She would not give her name, and she would not provide the information for the "security department". I noticed that they only have 2 stars.

I wonder if this is a repeated pattern. I would just like to get back the deposit that was stolen without having to take this to another level.

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Gary McDougall

Jan 30, 2020
0

I'm at a Budget Inn in Jasper Fl. The phone in the room does not work, the tv does not offer abc, nbc, or cbs television stations, the internet is not working, and the shower does not work. Went back to the front desk and said I wanted a refund and was told he can't do anything.

You should be ashamed to have your name of this motel. I want to be refunded my money and I want to speak to someone about this extremely poor customer service. I will be sure to pass on my experience to anyone and everyone at every opportunity I get if I do not hear back.

This room should not have been rented out and I am appalled at the extremely poor customer service.

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Deana Douglas

Jan 10, 2020
0

I stayed at the Budget Inn in Fallon Nv. I was there for almost 2 months. I started noticing bugs with in the first week of my stay. I complained. They didn't even look to see where they were coming from.

I moved rooms the second week. Same thing. The day I was checking out. I removed the heater (AC unit cover. It was completely mildly. I have bug bites all over my body. On check out. I told them my findings, along with the bugs found in the room and off my body.

I asked for at least a partial refund. And or the over $200 in cleaning/bug supplies. They said no. And acted like they didn't care. I'm turning it into the health department as well the BBB. Thank you.

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Mark G. Smith

Nov 27, 2019
0

cockroachs , no safety chain, no coat hangers or phone, radio, table, tissues, bath mat, hand towels, ice mach., rack sheet, clock, tv sucked, etc. worked hotels for 37 years.. bad!!!!

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David Hardy

Nov 26, 2019
0

We stayed in room 101 last nite. Staff refused to give me clean towels. and bath room. Toilet cloged would not flush. Bed bugs infestation in rm 101. We left at 1 am(+ -)

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Robert Bisson

Nov 12, 2019
0

When checking in we were told the pool was in the back and wifi was available along with complimentary continental breakfast. We went into the room to find that the TV did not receive but two channels, absolutely no wifi in the room ( it did work in the hallway.

Also the breakfast consisted of wrapped Danish and coffee (which if you got at the beginning was more than likely leftover since no amount of cream would ever lighten up the coffee) We were told in advance that we could see the room ahead of time because many opted to go elsewhere. When you are new to the area and tired from traveling most anywhere seems fine.

Anyway we refused the first room we saw but did accept the second room. Next day we went to check on the pool and found the county had made them close and chain the pool…

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Rayven karr

Nov 1, 2019
0

They charged for two service animals the room has dirty towel and mens underwear under the sink and holes in the walls the plugged with paper towels and the shower has not been cleaned I will be calling in the morning

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Chrystie Roebuck

Oct 24, 2019
0

I stayed in Budget inn and Sand Springs Oklahoma on 10-23-2019 I woke up around 11:00 p.m and had bed bug bites on me I had bed bug bites on my arms my boyfriend searched the bed and found 4 or more bugs in the bed he put them in a cup

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Ron Morita

Oct 16, 2019
0

I made reservations at the Budget Inn at 10621 San Pablo Avenue, El Cerrito, CA for the night of September 1, 2019. My credit card was charged. My wife notified the manager that we would be checking in late, around 10 PM. When we arrived at 10:30 PM no rooms were available. The driveway has two unlit pillars near the exit to the parking lot. I backed into one and damaged my fender. I don't have a smart phone and opted to drive home rather than search for another motel late at night. On a country road, I ran into a deer. The total damage to my car, attributable to the Budget Inn fiasco, exceeds $3000.

I will not long forget my experience with Budget Inn.

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Rachelle Tuller

Oct 15, 2019
0

I made reservations for October 5th & 6th under my friends name, Elizabeth Carrillo, due to the fact that I have lost my ID. So we get there are given a room on the 2nd floor. I ask if there are any rooms availableon the 1st floor, due to the fact o have a really bad knee.

Your room is on the 2nd floor is what I'm told. Ok then. Get into my room, no hand towels, no ashtray so back down the stairs I go back into the office. Ask for hand towels was handed an entire packet of towels, whatever asked for an ashtray was told you did not reserve a smoking room and tried to show me his screen on his computer.

I told him no I'll be right back. So back up the stairs and back down them, had to get my phone. Walked back into the office, now im a little heated you have just told me that im basically…

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Bryan Welch

Oct 5, 2019
0

i called from fort myers fl. to the budget inn in gainesville fl. about 2 weeks ago to reserve a room for october 4th and 5th. iI was told no rooms left. 40. i was in the lobby today checking inn and a man was just coming in to the office saying hes was the guy who just called and would take the room.

00 (and i realize that was not including taxes and so forth) a night and he ended paying $352.?? total out the door. the gentleman at the desk wants nothing to do with me. almost like too bad. l thank you in advance for ln handling this minor issue for me. Thank you,Bryan Welch 239-850-9288

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Brandy Hunt

Oct 3, 2019
0

I rented a room for a week. My room was infested with bed bugs. I told the front office and they acted as if it was no big deal. They offered to refund me half of today and said I could check out as they had no rooms available right now.

The housekeepers were very nice and respectful.

However the lady in the office was VERY rude and acted like I was bothering her with my problem.

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Brandy Hunt

Oct 3, 2019
0

My bed is infested with bed bugs. Told the front office and they acted as if it was no big deal. Rented the room for a week and they offered to refund me half of day. I think this is very unnacebtable.

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Brandie Baker

Oct 1, 2019
0

Mngmnt is doing drugs, threatened me with child services/police, SEVERAL times, once cuz we didnt have a working key for 24 hrs, and i complained about it. We recieved no service, nor have i been paid for the day i worked there. Its been a month.

LeeAnn is verbally abusive and her staff threatened me physically when we checked out and i was holding my newborn. We had no phone, internet, or service in the 12 days we stayed there.

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Steffen mack

Sep 29, 2019
0

This is my second time here just other day my fridge didnt work nor did the air and they did nothing or wouldnt give me an extra pillow they are rude and unprofessional. Today on 9/29/19 i got a room that has a bathroom full of nets and the phone dont work.

I went to the office to get a refund or another room and i was denied all. This is the most nasty unprofessional budget inn at 3131 naylor rd. I didnt expect this crap from what i seen online this place need to be shut down.

I would like half a refund or credit for a free night at a different location.

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Deniro

Sep 26, 2019
0

The people who run this budget inn 810 Cobb parkway in Marietta Georgia are so rude they half clean the rooms complained about me having pizza boxes for trash and what really got me is on serval occasions they will just walk in your room and it’s never a knock.

The lady walks in on me and my girlfriend having sex at 9:40am I’ve been here for 2 months and this has happened a few times then you say something to them about it and they get loud and disrespectful with you I don’t know who I can call but this is not called for

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Ella Ramsey

Sep 23, 2019
0

My family make reservations for the Budget inn Express on Gordon highway in Augusta Georgia during our evacuation from Savannah Georgia upon arrival at the hotel we found it unfit to stay at therefore we requested our money back which the hotel denied. This hotel was rundown should not have been occupied by any one.

we were very dissatisfied with customer service because they made us pay for one night even though we did not stay there. 24. 24 for a night we did not occupy because of poor conditions at the hotel. Therefore I would like someone from corporate to contact me either by email or phone number concerning our refund from this hotel Ella Ramsey and family.

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Cyd morwill

Sep 13, 2019
0

To whom it may concern my wife and I had just moved to San Antonio TX when we had rented one 0f your rooms your corporation advertises being LGBTQ friendly and I'm looking into filing a discrimination case against Emma and ur corporation. Plse contact me so we can discuss further information regarding this case

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Peter Butryn

Sep 13, 2019
0

com. Today I checked with the hotel and the manager said I was not on the reservation list. com and they checked the reservation. It was on file. They called the hotel and learned that they would not honor the rate.

So we cancelled the reservation. I'm pretty upset. I would have been more upset if we showed up and learned there was no rooms available. My thought is that the rates have been raised due to the Wine Glass Marathon and rooms not available?

We are running the marathon and made reservations way in advance for that reason. Shame on the management of this hotel. This behavior is reprehensible if not illegal.

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Jalay Lewis

Sep 7, 2019
0

I enter My room 126 located on mc dowell and 51 ave . And there were roaches in there i went To front desk and i did Not move or touch anything and ask for refund and was told NO I didn’t get offered for a new room ! Horrible service bad attitude her name was Roxanne she couldn’t even provide me a manager number .

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Gary C Lightfoot

Sep 7, 2019
0

hurricane evacuated to budget inn columbiasc located on sunset dr. anything saying budget can shove and im sure you could care less

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Martin Silva

Aug 31, 2019
0

I stayed with my family at the budget Inn in Gallup NM on Friday 9-30-19 . We had fleas and bed bugs bite my wife and son . They have big welts and my son has a swollen eye lid on his left eye due to the allergic reaction to the bites .

The room we were in was room 121 . There were fleas on the floor and in the bathroom . We don’t recommend this hotel to no one . Thank you

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Kevin DeJesus

Aug 21, 2019
0

There are roaches and one of my rooms that I got moved to because I ended up staying here a couple more days microwave didn't work the owners were Foreigner and barely spoke English I want to a room next to my room because the door was left wide open to eat my food that I just ordered because I waiting in the room of cockroaches for about 2 hours and

I have food that have gone cold so when I went to the other room and eat my food not only did I get yelled at but I got charged an extra $60 because I spilled a little duck sauce on the table and threw something in the trash owners are very rude assholes people here are trash and if you're outside your room guy they're going to try starting a fight with you or is his people traveling through that are like you that don't really do much they…

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cassandra cox

Aug 16, 2019
0

if i could give 0 stars i would. I had an employee call me and my boyfriend white and black trash all simply because we went to go pay another night and we gave more than what the room was and needed change.

She gave us 2$ short of what our change was supposed to be and when we brought it up she said she had to check the cameras and be sure that we were telling the truth. When we asked her to check the cameras she stood there and looked at us like we were idiots.

We nicely asked for a manager and she said "no i will not get the manager" and then proceeded to tell us she wasnt giving us the rest of our change. After asking for the change one more time, she took the money we had paid for the room and rudely threw it back at us and told us to leave.

We again asked for a manager and she…

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Connie Coon

Aug 10, 2019
0

will never use a budget inn again

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Alysia gutierrez

Aug 10, 2019
0

My mother rented a room from this sorry place not only did I pay for the room . But I wasnt aloud to go to my moms room . this people shouldn't be aloud to run a hotel . they are rude and un professional.

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Sea Jay

Aug 8, 2019
0

I was very disappointed in the room the couch had terrible stains. Found a crack pipe. And there where cockroaches in the room I took photos of it. Their where people walking back and forth all the time. They where very noisy I was very afraid.

I had to baracade the door. Would have gone some where else but had just drove 8 hrs and was very tired. will never use budget inn again.

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Vince Simonetti

Jul 29, 2019
0

So I checked into the motel on Saturday and a couple hours in do my stay I do pull the sheets back on the bed I noticed a large bed bug running across it so I took a video of it and showed it to the office people and they move you to a different room and proceeded to go back to that room and make the bed back up and

leave it that way when I got into my new room I immediately checked the bed for bed bugs and within one minute I found it another bed bug I took pictures of it and then went to the office and brought the office lady into my room and showed her the bed bug she even smash the bug with your finger and said that's not a bed bug there's no bugs in here I can't give you another room I'm not going to do anything else for you.

And I had a very horrible attitude about it the entire…

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