Budget Cars

Rented at Salt Lake City airport. when we return the car the total bill was twice as much as I thought. 87. I explain to him when we picked up the car the person doing the paper work mislead me to think my insurance was not adequate.

So I signed for their insurance. If I knew before hand how much more the rental was going to be I would not have accepted their insurance. they never came out to inspect the car when we picked it up.

I feel they should have given me a round about estimate of what total cost was going to be before taking possession of vehicle. Cannot find an 800 # to call and speak with someone about this.

Had to change flights and fly into a neighboring airport and drive home instead of getting picked up. Budget was the 4th car rental I went to as the other three were completely booked out (no surprise Budget had cars).

I was given a price and I said that seems extremely high for a economy car. I was told if I was returning it to this airport it'd be about half that price (lie #1). So being desperate I took it and found out later a bunch of insurance was added.

I was then told to sign the screen which I did, never got to or asked to look over the paper work and pretty sure it wasn't easily accessible on the screen (scam #2). I was then told where to get my car and the keys were in it.

No walk around and no prior damage report (scam #3). Upon returning my car that evening the check in…

was promised a rent a car and said email would be sent called back and was told no cars were available

Original rental was from Jun 13 to Jun 18, 2019pick and return to Dlallas ft worth Due to a family emergency the second driver drove to Omaha, NE and returned the car Saturday, Jun15 at 12:25 PM to the Eppley Field Budget rental office and received a rental return form with car #85860670, contract # 225320406, and mileage of 28,951.

Tank was full and reflected on the return form. We were informed that there would be a $300 fee for drop off change. 40. 60 is due. This amount has been disputed and put on hold at AMEX. Yesterday, June 20, I called customer service and questioned the bill and was told that the car had never been returned; (even though your customer service agent…

The worst rental company I ever dealt with !!!!! Avoid them like the plaque!! Gave me my discount , but at the rate of the "free" upgrade. Not my problem if they did not have the size car I requested. What a SCAM !

This rental at Piper Ave In Trenton NJ is just plain terrible. They did not even help load or unload our bags when boarding the shuttle bus. Fine way to treat a disabled senior !!!!!! Filthy shuttle bus also. STAY AWAY FROM THIS RENTAL PLACE !!!! Go elsewhere !!!!

Budget Rental charged for additional services which were declined when offered. My husband was asked to sign the agreement in several places even though I queried what it was he was signing. Was told it just confirms the agreement !!

When asked to sign, nothing was made clear or explained. We were then 'stung' for additional charges on the day we dropped off the car. The charge was only noticed after we returned home. We have tried to resolve this directly with the rental company however they insist 'we signed therefore we accepted'.

In all the years of hiring cars we have NEVER accepted additional services and find this to be very deceitful and dishonest of them, especially as nothing was made CLEAR of the charges that would apply. How odd that no payment was asked for at the time of…

This trip was unexpected and time sensitive due to the health of an immediate family member. We went with the package deal bundle with Jet Blue, and in combination, the budget rental car. 65. 69. We were supposed to have unlimited miles.

We filled the tank before return. We took no extra insurance or anything extra. We didn't upgrade, we went with a tiny car to get from place to place. What did we miss in the interpretation ? This trip was stressful enough , it was not a pleasant surprise to come home to a bill of double the price.

I understand there are small fees involved, but if the original quote is for the use of a vehicle for 4 days at approximately $32/days that mysteriously changes to approximately $65/day, that's more than a bit misleading. I think this is a gross…

I rented the car Tuesday 6/11/2019 from the Costa MEsa, CA Harbor Blvd location and on Tuesday night/ and Wednesday, the malfunction light went on and stayed on. I brought the car back after 24 hours as the person behind the desk said it would reset. When it did not reset, I brought the car back again and the woman said to ignore the light. I asked for the manual and said when I googled it, it said NOT to ignore a malfunction light.

When I asked for a new car she directed me to go over to the airport and offered no help or attempt to rectify in the way of compensation or credit whatsoever. I WANT TO RETURN THE CAR BUT DO NOT WANT TO BE CHARGED. I rented a car two weeks ago for a week and did not have this problem, but at this rate, I NEVER WANT TO USE BUDGET AGAIN.

Can you please help to…

My husband and I rented a car from the Budget car rental at the Las Vegas airport this past March.

First, the desk clerk was pushy about taking out their insurance. And I politely refused numerous times.

Second, the parking garage was so dark you couldn't do a proper inspection of your car. And, before you could get in decent light to do a proper inspection, you had to turn in your inspection slip to the clerk at the gate.

Four days later we returned the car. The guy checking us in looked at our paperwork and immediately looked at the windshield and said there was a chip. What he called a chip was a speck of dust. My husband ran his hand over the area in the question and said the glass was smooth and there was no defect.

We were told to take it up with desk clerk. When we said…

he said if I ever cancel any more reservation he would not rent to me I Will have to go someplace else he said it was my fault because I didn't get that particular car that I put in for. far from the truth he did the same thing to me last year he is prejudice I didn't know it was against the law to cancel reservation we been you all customer for many years he told me his name was Terry he has giving me a hard time I should be compensated for all of the hazard Will you please take a look into this situation Thank You

I rented a car from Budget through Priceline. I evidently made a mistake and put the same airport to pick up and return, when I meant to return to the airport I was flying from. 36 for my mistake????? I am appalled at their decision. SHAME ON THEM.

I WILL NEVER RENT FROM THEM AGAIN.

Rented a car at Fort Lauderdale, Fl on April 2nd. The dirtiest car I ever rented. I should have returned it. When I returned the car on MAY 13TH, I left my house keys attached to the rental car keys.

Your people cannot find my keys, how can they be lost if they were attached to the car keys? I filled a lost report with no results. Your people just do not respond to customer problems.

My complaint is I had options when I went to Florida in April. My option was to Uber for transportation then I saw a nicely priced Budget and I choose the rental instead. This is a yearly trip for me and my son to Orlando.

Our reservation was for a pickup on April, 19th using my Fastbreak RM959M. I have used this for a few years with Budget and it has been wonderful. Our flight was delayed and we arrived at 1:30 am. We went into the parking garage and some employee said to look for my name on the board because the shack was not being manned at that hour.

Needless to say my name was nowhere to be found and we were instructed to go to the main counter back in the terminal area. There were literally 30 people in line and one Budget employee waiting on people. I told my son it could be up to…

I had an incident with an employee at the San Diego Airport location this morning. Employee (Monty) screamed and pointed his finger at me multiple times while I tried to seek his assistance in resolving a fairly simple issue. Manager on duty seemed slightly disinterested, but gave me manager's phone that seems to never be answered.

The way Monty reacted to a small issue leads me to believe there are underlying problems that need to be addressed. Richard Barnes 650 404 7979

Have been given the run around about getting a car since almost a week ago. Keep being told that there are no cars available.

Finally I complained to the in store person (Tonya) that was telling this and so she then told me to go online and reserve one. She also informed me twice that if I use a major credit card that the only hold on the card would be $100 deposit.

When I arrived at the store the fleet had not arrived and Tonya was not very professional. She then informed me that the amount to be held on the card would be much more than what I was told twice.

She offered no resolution and sent us on our way.

I was charged an extra $120 for pet hair removal. I was NOT told about this charge BEFORE I RENTED THE CAR, OTHERWISE I WOULD HAVE VACUUMED MYSELF. When I called to ask, the woman was rude.

First she couldn't find any records of me renting a car and hung up. Then when she found it and told me what the charge was for and I said I was never informed this would be the case, she told me IT WAS MY PROBLEM. This is unacceptable!

I've never had such horrible customer service. This was at the Tallahassee International Airport.

We picked up our rental car Friday May 3rd at the Concord NC location. We had asked for a compact car and had been upgraded online to an intermediate car, no smoking. When we got to the counter the guy was rude and told us his computer system was a pain in the ass.

He then told us he did not have any cars and we would be moved to a Jeep Renegade. We had been in line for almost 40 minutes at this point. When we got to the jeep, there was a dent on the drivers side, the car was dirty inside and out and smelled of smoke.

We should have walked back in and refused to drive it, but we were in a hurry to leave so we took it. 00 just to be able to see out of the windshield. The smoke smell made both of our allergies trigger and it was miserable.

When we brought it back we told the manager about…

I am so mad I can't even think straight. I rented a car online to be picked up in Hanover MD on April 24 to 28. I was given a bill, in which I have already prepaid for charges. The customer service representative at the desk, indicated that additional charges would be added to the already pre-paid bill.

When I returned the car, because I could barely read the bill, a new one was printed. He started talking to me in Spanish, socializing, he is Indian and barely could speak Spanish but I was trying to be nice.

He asked that I signed the new print out, which I did, while we were talking. Upon my return home, I reviewed my credit card charges, and this individual has billed me double of what he has quoted me. I look at the new print out and realized that this thief has charged me twice for the…

I've called Budget like 5 times for a receipt and have yet to receive a copy. This is preventing me from filing my voucher to settle my government charge card timely. Can someone please assist me???? My rental agreement # 184070073. My number is 918-306-0932.

Please send to the following email. [email protected]

I WOULD ACTURALLY RATE MY EXPERIENCE WITH BUDGET A -1000. I MADE A RESERVATION WITH BUDGET ON 4/24/2019 WHICH TOOK 1HR AND 15MIN TO GET THOUGH, I ASKED THE CUSTOMER SERVICE REP IF I COULD RETURN THE CAR EARLY FOR A REFUND SEVERAL TIME AND WAS TOLD YES. WHEN I RETURNED THE CAR THE NEXT DAY I WAS TOLD THAT BECAUSE I PRE-PAID I WAS UNABLE TO GET A REFUND, SO I ASKED TO SPEAK TO A SUPERVISOR AND SHE INFORMED ME SHE WOULD ONLY REFUND PART OF THE MONEY BECAUSE I SAID THAT THE CUSTOMER SERVICE REP TOLD ME I COULD RETURN THE CAR EARLY AND SHE WOULD NOT PULL THE TAPE. I AM VERY DISAPPOINTED WITH THE SERVICE AND WOULD NEVER RENT FROM YOU AGAIN. I HOPE THIS WON'T GO UN-NOTICED BUT FROM LOOKING AT THE OTHER COMPLAINTS I'M SURE IT WILL. THIS COMPANY IS A TOTAL RIP OFF.

SUSAN LYLE

I know you have certain hours of operation but I at least expect if it’s pouring raining outside you can let the customers come in at least and sit down until you open, it was only 6 minutes away. Have some kind of compassion.

Debit Card policy needs to be explained much better on the website prior to a customer arriving and getting denied. I think you should just have a set amount and hold the funds until you return the vehicle.

m. When I arrived I was given the keys to a smaller and less plush SUV than I had reserved. I had reserved months in advance to avoid this problem. When I questioned this, a lady behind the counter started to argue with me.

She was not the original person I was talking to and was very rude and insisted this was the vehicle I reserved when clearly in my e-mail conformation it was not. I left and called there corporate office and was told to go to the airport and exchange it for the correct vehicle because I had indeed been given the wrong vehicle.

When I arrived at the airport and waited for over an hour in another line I was told that they could not help me. I again called corporate and was told to return to the original rental office and demand to speak with management.

When I arrived…

Budget Harassment Complaint Department,

My name is Dennis Fox. My address is 2676 Becky Thatcher Rd. Muscatine, Iowa 52761. My phone number is 563-260-4802.

I rented a car in St. Thomas at the Cyril E. King Airport. My Booking number was 47497588US5.

I landed and picked up my car at approximately 2:15 PM on January 29th 2019. Upon completing the paperwork, I proceeded to the parking lot to get my car. The car had major damage all the way around it. I returned to the check in counter to report the damage. I asked the agent to come and look at the damage the car had. The agent at the counter told me not to worry about it and to take pictures of the damage. I took the pictures and departed the airport.

I returned the car at approximately 2 PM on February 10th. I took my contract to the…

I am done. I have been using Budget for my business since 1999 and NO MORE. 00 certificates for a vacation rental and I was told those cannot be stacked. In other words, I cannot use up to 7 certificates because they have different discount codes. What a joke.

I rent every week with NO benefits. and I will not ever RECOMEND Budget. I am now searching for another business provider that will at least give me some frequent rental benefits.

I rented a car in palm springs calif march 9 to march 16. At the time of the rental I told the clerk that I had a car rental policy that covered Loss Damage Waiver. 00. I feel that I deserve aa refund.

Every time I charge my rental by American express the the policy is added right away. My rental agreement is 223216836.

The van was delivered three hours and forty minutes late. It did not have a wind shield wiper blade on the drivers side and it was a rainy day. I had to take it to the airport to exchange vehicles and it made me three hours late for my engagement in another state.

Needless to say I ordered the vehicle online a week prior to pick-up.

While visiting Orlando, Florida, we acquired a one-week rental from Budget. We were told that their cars had transponders for the toll roads and if we wanted to turn it off there was a switch under the dashboard. There was never any mention of a hidden access fee which would be automatically added to our credit card when the tolls were posted.

Not only is the access fee more than the tolls, you are billed for the number of days on your rental, not the number of days you incur tolls. This is a very deceptive business practice.

Additionally, before leaving the airport we could not find the switch that would turn the transponder off. We grabbed an associate of Budget, in a Budget uniform, who also could not figure out how to turn the transponder off and therefore told us the car probably…

I am picking up a car at the Atlantic City Airport tomorrow. They are expecting snow. I live in Florida. I've been on the phone for over an hour with 5 different people concerning a question I have. No one can connect me to Atlantic City and no one knows the answer.

" I will never rent from Budget again! William Ansbro 813-689-8248 reservation number-00079648US2

We rented a mini-van in October in CA. We lost the keys and called budget to tell them. They gave us the address where we should have the van towed to a budget location near where we were staying. We called Nationwide to file a claim and for the lost keys and the tow. They towed it to the location given by Budget. Also we had it returned a day early and should have been reimbursed for that and we were ready to pay our deductible or fee for the tow and lost keys. Then our insurance company's tow truck called and said that the budget location we were told to tow it too was old and shut down. I called budget and they said, oh no problem we will come get the van, our fault. I said thanks and take care.

Then 3 months later we get a bill from their billing service (Viking Billing) for more than…

Attention Budget Customers: On 1/14/19, I rented a white Toyota Prius from the Budget LAX location. I was coming to LA for my son's wedding from Boston. From day one my Budget car had serious mechanical problems. The Toyota would intermediately not start.

Also, the low tire indicator on the dashboard was always on, after many, many calls to Budget for road side emergency for hours and put on hold. My complaint is that the Prius should never have been allowed the Prius to leave the rental lot at LAX in that condition.

Budget was of no help for days.

Finally Budget sent a replacement rental to my sons Hollywood home. I will be returning the replacement rental car to your LAX location today. I will be contacting my CC company when I return to Boston for further action.

My complaint has to do with the return process. I returned my rental vehicle over a week ago (DEC 15 2018) in Jacksonville NC. I have still not received the receipt. I have called budget a total of 6 times with regards to this matter and have been told each time they will email my receipt to me, I still have not received it and therefore I am delinquent processing my travel claim through the military. ALL I WANT IS MY RECIEPT emailed to me: [email protected] please email my receipt

respectfully, Kris Clampitt

Hi,

This complaint is being filed not against Budget Rental itself but against a costumer of Budget Rentals (whom I assume is using a Budget van to provider delivery for amazon). Today, Sunday December 22nd, a driver of a Budget van (Oklahoma license plate 3AL 078) mistakingly pulled into my driveway instead of that of the neighbor. Rather than carefully backing up, he pulled a "3 point turn" at an unreasonably high speed driving off my driveway and into my plant bed damaging the metal trim dividing the driveway gravel and yard. I am hoping the driver can be identified and Budget will think twice about allowing this guy to rent their vans in the future.

Thank you for your time.

Patrick McCarty

The next time the car smelled heavily of smoke and I called to report it so as not to be charged for it and it took forever to get the car because the guy was busy arguing with a lady abut extended fees. while we waited and heard every word.

This last time I waited again while he waited on every customer ahead of me and then having me wait while he talked with someone on the phone for awhile with me there and an appointment time waiting patiently. So when I bring the car back after 4 days I'm told its filthy but there not going to charge me I asked what the problem was and I was shown where the front driver side had grass and

dirt from getting in and out of the car since it rained yesterday, and we were at the soccer fields I wanted to take a pic to send in but figured shed show her butt…

I am on a long-term rental (1 Oct 2018 - 14 Dec 2018), and recently noticed that the oil light coming on in the vehicle. I stopped in at your location located that the Norfolk International Airport on 3 Dec 2018 find out the source of the problem. The Gentleman who check me in (Mark) was very helpful stating the vehicle was past due for an oil change and I should have been notified on 1 Nov 2018 or this occurrence. He was prompt in checking me in and directing me to the counter to be processed for a new vehicle.

When I arrived at the counter, I was greeted by one of your clerks ( Nichole) after reviewing my paperwork, she offered a pick-up or a minivan. I informed that I would prefer a vehicle of similar size to the one turned in but she was adamant that the Pick-up and minivan was all…

I rented a car in Tampa, Florida. What should have been reserved on my confirmation were 2, awful choices. So, I upgraded. I got a Nissan, Sentra and it was no better. The car should not have been driven by anyone.

I called 3 times regarding the issue. The car was so loud, that I actually thought the engine was having some problems. My daughter and the three other girls also noticed the loud noise coming from the right side of the vehicle in the front door towards motor area.

Hard to tell exactly where it was coming from. I called three times about the issue and was switched around to so many people. The last person couldn't even find me in the system. I will never rent from budget again.

My friend, who also came to Florida for a college visit with her daughter had the same problems…

Rented a car from them and returned with no problem. 80. I called and asked them to send my an itemized statement so I could get reimbursed they told me twice that they would send it but didnt. I called 2 more times and the only way I could get anyone to talk to me is tell them I was calling BBB.

I only asked for a reciept. it wouldnt have taken a minute but I got very little co operation from them. If I do not get a reciept from them today I will call the BBB. I will not use budget again.

I have a case # it is 25384571. Hopefully that's explains everything but all in all a very bad experience. Not sure if I'll ever rent from budget again. Very bad customer services not being told the truth. Got over charged after I was told everything would be the same price.

Now I see my bank statement and was charge an extra $24 dollars. I will see what this email does before I make my final decision for future car rentals.

I reserved a truck one mile away from me a month in advance, reservation 1808330342854 . On moving date 9/28/18 I was told closest truck was 40 minutes away and not ready yet!

Gentleman in customer service at 888-216-0813 x4023 was very RUDE. "I don't need to know the personal details of how this affects you, just tell me what you want."

I sent my son (would YOU have an extra 4 hours on MOVING DAY?) who is age 24. and they charge me AN EXTRA FEE since he is under 25! but this is NOT my fault!

So today I call and Gabriel states he can't even TALK TO ME because any compensation is between HIM & MY SON.

I am BEYOND L-I-V-I-D.

last week and the agent told me several aparrent lies about the car I received. 1. the gas he charged me for he said was cheaper than in Orlando. i saw several gas prices cheaper. He asked me what kind of car i usually drove and i told him a nissan quest.

he said he would give me an upgrade free. He gave us a Volks jetta which was a piece of crap. i am 73 years old and getting in and out of that car was a real chore. The car alcually surged when it was still.

Years ago Budget gave me an upgrade to a Lincoln and that was great but a Jetta that was unacceptable. 3. I don't know if the Airline discount was a better rate than AARP I had but the agent said it was.

$352,81 is a riduculous price for a week anyway and we only drove about 80 miles with most of those miles being lost to and from…

My wife and I traveled from Aiken, SC to John Wayne Airport in California to celebrate our son's newborn baby's Christening and the 49th wedding anniversary of my wife and I. I rented a Budget car to be picked up at John Wayne Airport, Confirmation number, 40909355US4.

My son, however, in order to save us the rental cost, said that he would pick us up at the airport, suggesting that at 78, I could not safely drive in California and I would save the rental cost, less the cancelation fee of $50. I did not hesitate to accept my son's offer!

I called Budget and cancelled my reservation and explained to the Budget agent why. She thought that it celebrating our 49th anniversary and the baby's Christening was a nice event' She also said that she had to transfer me to her Manager who had to OK the…

No way to contact the local dealer. Horrible customer service, in fact no service at all. Will never rent from budget again.

Today I attempt to add coupon to my future reservation. My coupon expires 1/31/19. I current reservation is 161.00 with the added coupon my reservation will be 261.00. The representative transferred me to a supervisor who created an excuse that my coupon was expired. "It's not"- I just got them plus it's printed that they don't expire until 1/31/19. The supervisor was making up excuses as he went along. He then stated " Well Customer Service has to handle that", then hit the transfer button and dropped me off into a blind call cue. What kind of manager is that?.

Jake in CS answered I requested a manager - he refused to transfer me unless I gave him a number. I told him 911 over 20 times and he refused to transfer me. I did not want to keep repeating myself over and over again. I…

On June16 2018, I rented a car at the Moncton Airport via the Air Miles Program (confirmation #: ZZHPM8B). When I got to the Airport, the Budget Car Rental agent mentioned that I had a car but that I had to pay close to $700 in fees and insurance to rent the car.

I had already paid insurance with Air Miles (confirmation #: MA1600695767) and, as a government employee, an American Express Card holder, a Master Card Holder, a Visa Card Holder, etc. I did not believe that I had to pay all these extra fees and insurances to rent the car.

The agent upgraded the VW rental to a Jeep TrailHawk rental, which was not my preferred choice of car. I told the agent that I felt like I had been 'HAD'. I did not argue with the agent as I did not want to have this event ruin my vacation.

However, I still…

reserved a 12 foot truck on line Thursday 8/16/18 for pick-up on Sunday 8/19/18 for 9:30 am to move my daughter back to school. 5 hours was informed that he found one and I would have to go pick it up, the location that he found it at was 45 minutes from were the original location at this point I cancelled the reservation and

went with one of your competitor after this experience with budget I would not rent another vehicle from budget. I was not even asked if I would like a bigger truck for the same price. I would not recommend budget to any of my friends.

I returned the vehicle with the tank full on June 25, 2018 per my reservation and flew back to AZ. When the e-receipt was received, it shows I returned the car on Jun. 27 2018 and did not fill the gas tank. I was charged for late fee, 2 extra days, refueling charges. I contacted Budget by telephone on 8/9/18 and reported the problem. I was told I would hear from someone in a few days, I have received no contact from Budget. I was told I have to prove I used my return ticket I am "alleging" and prove I paid for the "alleged" gas I said I refilled. The Alleging and Alleged words were used by the person I spoke to when reporting the billing error. He was also very difficult to understand.

I am also not happy with the "convenience" fee charged for use of the toll transponder. There are no…

I reserved a midsize SUV for a one week rental from Denver Airport return to Denver Airport. The total would be about $700 with all charges and taxes include as stated on the Southwest Airline link. The number of passengers to use the vehicle would be three adults with three suitcases.

When I was summoned to the Budget agent's station with my reservation the agent, Inna, told me, in the company of one of my companions, that she had no SUVs that would be six cylinders in that class and that we would need an higher performance class vehicle and that after all the discounts for Costco membership, AARP and Southwest Airlines would be a "give away" rate of $904.

I argued that was impossible since I had rented adequate vehicles for the last five years. She insisted that we could not get up a…

I have been renting from Budget Rent A Car, since, 12/2/17, while my 2007, Buick was in shop. I was told to get rid of it. 00 to repair which I do not have. Both my husband and I were laid off in 2011 and we had to in 2012 go back and forth to Rehoboth then Newark.

We are now living in Rehoboth, my mother passed away in 2015. I had to take care of her since 2013, and could not work. We were to claim Bankruptcy and gave up our house. This is the reason for renting the car for so long.

I would pay once I signed the agreement. It would never clear until the end with the bank. 09 Reservation# 800621284VA. He was an older man who said I could pay over the phone. I told him it is a few days early.

He said it did not matter. Just take the care back when it is due. 21 which bounced by debit…

I apologize if this has been submitted before, but 2 previous attempts disappeared from the screen before they were completed. I rented a car for June 28 through the Frontier Airlines website. When I went to the Budget counter at the Philadelphia airport, I was told that I did not have a reservation.

The number (38318215US5) was not valid. I phoned the Budget office that was listed on a form about problems with reservations. They also told me I did not have a reservation. I think the lady was trying to make me a reservation, but I could not understand her.

Diversity is great, but if a person is hired for customer service in the United States, they should be able to speak understandable English.. So I get back in line to rent a car. At this point I would have gone to another car company,…

My Budget agree number is 796981673/ Confirmation number is 35743781US3. This is the second time with Budget and not good. I rented on line and decided I would get my insurance when I got to airport rather than pay for something ahead before we even got to CMH.

Fist my flight was late 11/2 hours, then get to Budget counter no one there, sign says go to Avis--only 2 people working a line that I stood in for 11/2 hours before I got served. Then the agent could not speak English well was EXREMELY hard to understand.

92 for insurance which was $30 per day and if I would have known this would have bought on-line for $8-$9 a day this is absolutely ABSURD and misrepresentation as I mentioned this to agent he says only insurance we have, so after already waiting 11/2 hours in line we needed to…

I had a reservation for a Ford Fiesta or similar for today (June 28) to Sunday (July 1). My confirmation number was 37550264US3. I understand that things sometimes happen and not everything always goes well.

However, my complaint is not that my reservation was not honored (which it wasn't). My complaint is the attitude of the two men at the counter. I walked up to the counter and stood in line. One person was in front of me.

And another agent was "caring" for another customer. When the person in front of me finished the agent just immediately turned around and walked off without saying a word. He went out the back door and did not come back. I stood there waiting. Nothing was said.

He just looked at me, turned around and walked out. I wasn't sure if I should wait or get in the other…