Boost Mobile

I am disabled,on fixed income.

Been with them over yr.

An half.

Was told endless web.access ,which didn't last.

Jan or Feb2015 pretty sure Jan started adding $3.

00 monthly to Bill.

Now I pay $63.

00 month to get enough web.

Was pretty well sidetracked When asked bout it.

DIDN'T find out till next month,by employee.

Owners just like that no advance notice told them to.

An Said tell clients we r losing money giving good deals if asked.

I'M mad Had my share of problems any phone was Hacked for weeks while they bleed off.!!

in my home and phone said I had no internet service. works good at library and bowling alley. neighbor said he did not change password. so some how I am blocked from using it. and he swears it is not him. can still make and receive calls and text messages. if you can call me tonight or tomorrow morning.

I would be thankful. as I am leaving to house sit tomorrow night.

Bill is due on the 15th of each month.

Husband paid bill on the 13th.

Children gave us new phones as birthday gifts on the 14th with a different carrier.

Contacted Boost Mobile and was told to contact the corporate office.

Called and was told to take our receipt back to the agent where we paid our bill and they would refund our money.

Call dropped before I got the lady's namw.

When I called back I got a different service person,was told there is no way we can get our money back because Boost has a MONEY BACK POLICY.

They got paid for a full month of service on two lines and no service was used.

Paid my payment on time,company charged me the wrong amt without me realizing it and 2 days later I was shut off and now because it was labeled as being late I am no longer eligible for the shrinkage plan after 6 months of paying on time.

Manager was unwilling to admit to their mistake!

My payments are due everymonth on the same date!

I have been paying every 30 days.

I recieved a text message on 1/12/12 to "make my payment on 1/18/12 if you have a plan change please pay one day early only this month" I didn't have any plan changes I'm on the unlimited plan.

On 1/18/12 I was shut off at 1210am had to go out at 1am & buy a card to put money on my card.

I contacted boost & was told I had a plan change b/c I had my 6th on time payment in December & it changed my plan to $40 from $45.

It was a PRICE change & not a PLAN change.

I talked with a care rep. and he gave me $2 for my service being shut off on it's due date.

And put in a work order to show my ontime payment.

Then two days later BM emailed me stating they are sorry value me as a customer &…

I have been trying to activate my galaxy rush that I bought online since march 9th.

I was going to use my old virgin mobile number on the new phone.

In porting the number someone made a mistake and I was told it was going to take 24 hours to fix.

I waited the alotted time and then I was told it would be 48 hours.

Again I waited the alotted time.

When I called back a costomer care rep said it was done and preceded to activate my phone took my monthly payment and said it was done.

My phone still didn't activate I was told that she put in the wrong DEC numbers on the account so someone made a new account with the right numbers which in turn locked the phone number and DEC numbers for the phone.

Everyone I have spoken to from boost mobile since then has told me that they will fix this…

I went to a Boost mobile store in El Centro, Ca on October 27, 2012.

The store located on the corner of 4th and Orange street.

Me and a friend went to get information about getting service through Boost.

We walk in the store and we were not greeted which didn't bother me until a Mexican couple walked in a few minutes later and was told in spanish by one of the employees that they would be right with them.

About 20 minutes pass and we were still waiting because their was only one person helping customers.

The other employee was on the computer.

Another mexican couple walked in and the guy on the computer attended to them right away.

I walked to the desk and told him we were next and that couple had walked in after us.

He continued to help them first.

I had seen enough and told my…

After complaints to Boost mobile customer services about how my phone signal kept dropping my calls.

I made a payment on 10-01-2012 just to talk to them and they refuse to credit back my money or giving me a nwe number accoring to them is a police that if you cancel your number they can not give you back the money.

Their service is bad so bad that in order to talk to my family a have to step out my house in the middle of the street in order to used the phone.

I wish I had the money to get them in a lawsuit.

On January 16, 2013.

I called in to boost customer care and I am very aware now that a new policy was I guess, altered for your boost customers.

I had an emergency and needed 1 day of credit added to my account.

I was told the company needs to deny credits do to a policy change made at the beginning of the year, January 2013.

The representatives name was Mila ID#14635.

That was probably a lie told to me that this is even her actual representative ID # because the supervisor, who is suppose to be a truthful representative of Boost Mobile, lied to me saying, he was the only Supervisor in the building.

The reason I spoke with the supervisor in the first place is because the rep replied to me with "if I have an emergency call the police", I truly do not believe this is the way ANY…

2nd complaint still no reply we spent bout 500.

00 at boost store with phones plus plans these phones have been problem after problem.

We took them to boost store they cant fix them or your techs.we have been customers for 5yrs and this is the first time i been thinkin bout switching cause this problem.i still got recept we spend alot of money with yall and never had problem till now.we just want these replaced with new phones not refurbished.

we just are not trying to get new phones we will gladly turn these n if u will send new one cause we have to use these on daily basis.

Its the zte warps 2 of them bought at same time we r very unhappy please help us thank u joshua thats 2 zte warps and we not even counting the 20dollar cases we got its the phones.

I bought a boost mobile phone in California in July.

I'ts a Samsung Prevail Galaxy.

The phone keeps running out of memory and come to find out it only has 151MB of internal memory which it isn't enough to even run the operating system.

The Sprint Network doesn't work in my area and I was told it would.

The 2GB memory was missing from the package and the phone seems to be defective.

It was to come with 512MB of internal memory.

I trued for 2 hours tonight to talk with boost about the problem the Saves team keeps hanging up on me.

George whom I spoke to last said he was a supervisor above the saves people and he also hung up on me.

I was not abusive or vulgar with anyone, they just saw that I couldn't be resolved with my current issues.

I'm in the process of filing a complaint with…

I had my phone stolen on 10.

31.

12 I Went to radio shack in Kerrville Texas where i bought my phone the following day on 11-1-12.

I told the employee that my phone was stolen and that I paid for phone insurance when i purchased my phone.

Now that my phone is stolen i was told that there's nothing they can do cause the insurance does not cover stolen phones.

I was told later that the insurance i bought was radio shack insurance and not boost mobile insuance.

I was never told by the employee that there was a choice of insurance i could purchase.

I was led to belive that this would cover all and that it was the only insurance to purchace.

Now I was told I have to buy a whole new phone and open up another account with boost mobile.

Is this boost mobile policy.

If it is I will let…

I realized my phone has not been working all day when I tried to make an outgoing all, "my account could not be validated".

I tried to go in online and was told that my account was deactivated.

Now, I've been on the phone for 30 min. the operator told me to wait 2-4 hours and call back.

What do I call back on if my phone is broken?

I also just spent $5.

00 on Skype so that I could even call your Helpline.

Then after I refuse to get off the line and wait up to 4 hours and hope my phone works, surprise, surprise the operator can get my phone to work again.

After this month I paid for I am canceling my account with you.

I used my card to order a Boost phone on March 29, 2013.

A total of $120.

00 was taken out of my account.

I did not receive a confirmation number.

The only way I know my money went to Boost is through my credit union.

I calledevery number I could find to try ad speak with a customer service representative to no avail.

I wanted to be a customer, but now I am not sure.

I need a confirmation about the phone or my money put bck into my account.

Boost Mobile is charging me twice on my phone bill.

It happens all the time first with straight talk now Boost Mobile what is wrong with these cell phone carriers and you cant never talk to a human being.

I really wish that companies would get back to good customer service and stop outsourcing all the jobs to places where we cannot get any service.

I purchased a Sharp Aquos Crystal phone on-line.

I received my phone on 01/19/2015.

My phone would not stay on so I call customer/tech support.

I was advised my phone was defective and I needed to return it.

I received authorization to return phone.

Authorization number RA9113386.

I was advised once phone is received that I would received a full refund.

I called today and I was advised that I can only received a $13.

00 credit due to me having the phone for 10 days.

I advised the person that I did not have the phone for 24 hours.

I have paperwork that shows I mailed the phone on 01/21/2015 and your warehouse received it on 01/23/2015.

I want a full refund for my phone and my monthly service.

I just recently purchased the HTC desire 510.

Phone come with 4 g and 3.

7g is taken up right off the top by all the apps that are preloaded.

There is no option to remove the junk apps.

I have a memory card I bought.

Which I wouldn't have if I knew it still won't free up space.

I am very disappointed in the HTC brand. garbage!.. there are more than enough complaints to recall this phone.. if this problem isn't resolved.

I will no longer buy any product or any affiliated products.

Loosing many people.

I bought a refurbished transform ultra phone.

I found out the phones have been discontinued.

Since I found out that the phone has been discontinued I have a problem recieving calls, calling out and internet.

I pay for the unlimited service and they put a limit on my internet usage.

I have problems getting online cause the internet is so slow it drops me out.

Its not right I pay for unlimited service on calls, text, and web and cant get calls, text, or web and cant recieve any.

When I call all I get told is that its the towers and hopefully it will start working soon.

I am being ripped off and I know there are other customers who are also getting ripped off and I am talking to an attorney about filing a lawsuit against boost mobile

I will never go through talks shitty company again.

I pay 60 dollars a month and 4ghas never been out here and I pay for that shit.

My service works haft the time in my opinion y’all need to be closed down.

I wouldn’t want ur service if it was free.

Not to mention your rude ass customer service.

I promise you this I will stand out side ur store and tell the world how y’all are incompetent.

 

I was at your store at 121 e 75th st ,the clerk for a extra $5 added to my $55 payment,I told him no this is a boost store $55 is all I should pay.

The clerk said I must be on section 8 then called me a dike, I was so angry I called his mother a dike, so he came from around counter and got in my face as to asalt me then a costumer came in the store he backed up and told me to get my dike broke ass out of his store.

The lady told him he can,t talk to people that way.

I told her him wanted $5 extra payment for his pocket, she left saying she was not going to give him $5 more either and we both left.

He is charging extra for his own gain & being rude.

What can be done about that he,s cheating people.

I have NOT had phone service since MAy 1st 2013, I am ill I have to walk 2 sometimes 3 blocks away from my house, I sm very upset eith your service… I have no idea idea what is going on, I need my phone service to find out sbout my dr test results, my new appointments and esspecially my job information, I need ANSWERS now…. please would your MANANEMENT of your company contsct me snd please let me know whst is going on… I am holding boost mobile redponsable.. you need to send me some info on what is going on..

I have the ZTE warp, and it does nothing but freeze and reboot every 5 minutes.

This is my 7th phone from Boost, and they all SUCK! the transform ultra was alright, so was the Marquee, but the ZTE WARP is crappy.

No wonder people are giving up on Boost and switching.

If i send my phone in for a different one, and that phone has just as many problems, you can forget having me as a customer, and i will spread the word about what a rip off Boost is, and you will go out of business, thats for damn sure!

I have been complaining about this phone sinc I changed over from sprint.

I hav missed phone calls, and when I’ve picked-up the phone to dial out , cant get out.

Two weeks after I got the th phone I went into the boost mobile center where we were told to go and set-up automtic re-boost.

I took the phone in the manager told me that my husband and I were not in in computer, therefore he couldn’t help me.

My husband not only set-up reboost at his store, he also purchased to cases for our new cell phones.

I have caled in and complained every month, several times a month.

Customer service worked on it 3 times, Britney Whyde (manager), worked on it and cut my service off for entire day.

Techican Eddie worked on it, he told me that the reason I didn’t have service the day before was…

Im so upset !

I expect better from boost !

I needed a new phone and I have had boost before, and I loved it so why not again.

Well I can tell you why!

So upset, I bought the ZTE warp, I HATE IT since the very first day I brought it i had problems, The phone always shuts down on me!

The ZTE warp phone doesnt even have a vibrate i had to download an app, it is the phone is beyond slow and it couldnt possibly be me because i have hardly any apps, also something with the charger, the ZTE warp phone does this weird thing (I charge my phone on my laptop) so when i charge my phone and have the laptop charger in at the same time the phone will go bizzark and press crazy kinds of buttons and wont let me enter my lock pin so im stuck out of my phone. everything always force closes, and my calls…

I’m curious how much added charges there are for Boost Mobile?

Usually when you compare cell phone pricing plans you look at the monthly rate, but lately it’s been difficult to tell how much a Boost Mobile phone actually costs each month.

Let’s look at the extra fees for a moment.

First, you will likely pay tons of extra roaming charges when you are in certain areas.

These can add up quickly to hundreds of dollars if you aren’t careful trust me on this one.

Boost mobile plans start at less than $20 per month, but they escalate quickly as you add data plans and more minutes.

I don’t think the question is how much Boost will cost, but how much it will cost you based on the plan you need.

Hidden fees are a huge problem for mobile wireless providers,…