Boost Mobile

My wife and I both have had boost mobile for years.

We just started using recharge RE-BOOST cards.

Well as things happened one card was lost so my wife put 50 on $50 throw away card and I used the recharge RE-BOOST card this card just happened to put my $40 on her phone so now she has 90 on hers and I have 0.

Boost will not transfer the extra 40 over to my phone.in my eyes its my money and there should be some kind of process to redeem or transfer funds in this type of insadental accident.

So her it is after Xmas low on funds and having to pay $130 for two “cheap” boost phones that cost me $90 if I dnt use the convenient recharge card.

 

I started with boost several years ago, they advertized $50 A MO. no contract UNLIMITED talk, text, long distance. and that $50 no hiden fees no taxes all inclusive. well in the begining they were good, everything as advertized good coverage good clarity. then the coverage progressivily got worse then the droped calls messages that couldnt be sent then limited net access now the all inclusive $50 has been 53-55–57 and the topper for me personaly – the 3-7 mess.

From them reminding you your bill is comming due well no shit happens ever mo. same day if fact. then after i use my boost refil card i get verble conformation at that time telling me you have successfuly bla bla bla but this has now cost you a customer!

I bought a boost mobile phone in California in July.

I’ts a Samsung Prevail Galaxy.

The phone keeps running out of memory and come to find out it only has 151MB of internal memory which it isn’t enough to even run the operating system.

The Sprint Network doesn’t work in my area and I was told it would.

The 2GB memory was missing from the package and the phone seems to be defective.

It was to come with 512MB of internal memory.

I trued for 2 hours tonight to talk with boost about the problem the Saves team keeps hanging up on me.

George whom I spoke to last said he was a supervisor above the saves people and he also hung up on me.

I was not abusive or vulgar with anyone, they just saw that I couldn’t be resolved with my current issues.

I’m in the…

I worked late so I had to buy a 50 dollar re boost card and was 5 short so I was going to just put 5 dollars on it but no had to be 10 dollars and we all know if you do that it charges you another fee so my 55 dollar bill really costed me 64 dollars!

Boost you suck 2 years I’ve been with you and you have screwed me over 3 times in the last 4 months!

Sick of it, oh and don’t ask to speak to a supervisor ( they always say ) there aren’t any!

I will sue this company and recommend others following suit.

They lie and then lie more.

When my attorney calls them they will not even talk and he has to call from a different phone if its within an hour.

Sounds like guilt to me and my uncle whom is a judge said the same so we’ll see you in court losers!

Got you and if…

I have been a Boost customer for 3 years.

The past 6 months I have had the most difficulty with getting through to a customer service rep to speak with them about my account issues.

Since I began the “shrinkage” program, I paid every month on time.

The problem began for my June 2011 bill.

I received a text message telling me my monthly bill would be due on 06/30/2011.

I received a text message from Boost dated 06/30/2011 saying “thank you for your payment”.

On the morning of 06/30/2011, my phone was turned off.

I had planned on making my payment during lunch online.

What is the deal with them????

Not only can I not get a rep on the phone but when I do most of them do not speak very good english at all.

I cannot understand them and they cannot understand…

First, anyone considering using Boost Mobile needs to know up front that they have absolutely the WORST customer service interface of any service provider I have ever used, bar NONE.

Their CSR’s are reasonably polite, often promise to take care of the problem, and then NOTHING HAPPENS.

This will be true every single time you try to work out a problem with them—oh, and I should mention that even getting a live CSR on the line is extremely difficult due to their computer voice system.

It will take you a few minutes of button punching, and if you get into the wrong menu, you get to start all over again.

If you DO finally get a live person on the line, if they offer to transfer you to another department,you will again be dumped into an automated computer dead-end and you may…

Been with Boost several years and every phone I have purchased new have had problems with in less than a year sometimes six months.

What I don’t understand is it doesn’t matter the price.

I have recommended family members who have decided to change companies because of quality of phone and service.

Reps hang up on you when you try to tell them the problem and they insist what your problem is.

When you can’t understand them they get attitudes and most of the time their response is a smart one.

I change phones at least every year hoping they will get better.

You have a new one now I want but am having second thoughts because I have a backberry curve less than a year and I can’t download apps from blackberry or any other site.

Thinking maybe do like family and…

I have made 6 on time payments and on the 7th month my service got turned off in the early morning of the day it is due.

I called the customer service which took about 20 minutes to talk to a live Rep.

I explained the problem and he told me no problem that all i had to do was pay the bill and that would fix the problem.

Well needless to say my problem was not fixed because a couple days later i recieved a texted message from boost notifing me that my payment was due a day earlier than it had been for 6 months.

So i again called Boost and this rep assured me she would take care of it and get the date changed back oh and this happend to my husband phone as well.

I thought everything was tooken care of, oh boy was i wrong, because a week later i got a reminder about my bill and it still…

After 11 years with Sprint i switched to Boost Mobile last week and within five days was back at Sprint having had the WORST consumer experience i’ve ever had with any company bar none!

FIrst, you cannot contact a live human being only an endless loop of voice prompts leading to nowhere.

Second, the Boost Mobile service was virtually non existent.

I live in Portland Oregon a rather large city and i almost never got a signal.

I’d steer clear of their lure of cheap rates its so not worth it going to Boost Mobile for wireless service.

My phone is only a month old and has a mind of its own.it shuts off on its own constantly.

I went to the metro corporate store in flint on miller rd. and they told me it was the battery and I would need to purchase a new one.

I was upset…

I’m a caregiver for an elderly women to whom I provide a Boost Mobile cellphone for convenience.

Every month a $4.

99 charge is made against the account by one of their vendors.

Although they reverse the charge each time I call (and acknowledge the fraud), I suspect many people don’t scrutinize their accounts and may not be aware of this going on.

Some company sends a text message and, if you check it even without responding, you are billed 4.

99/month as long as you have the Boost Mobile cellphone account.

Boost Mobile has THE WORST customer Service I have ever encountered.

Trying to get through to a CSR is virtually impossible .

I am set up on the $50 p/month Boost Shrinkage Plan.

The payments have been coming out of my checking account like clockwork until today (of course they say there’s insufficient funds in my checking account ?! not according to my bank but of course it couldn’t be Boosts error?!?).

When the shrinkage was supposed to start.

Boost Mobile stopped my service.

And I also noticed looking into my Chase account that they charged me twice for the month of March.

Of course when I did get through to Customer Service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome… said He had to transfer me to the…

I have little to no confident that this message will reach anyone of consequence, nor do I believe it was intended to, but im going to attempt it any way. ive become convinced that boost is iether running a scam of sorts because now that i am reading other complaints, I see that they are identicle too mine.

I too bought the blackberry curve 8330 and three weeks later it malfunction, three months and heavan only knows how many hours people and countries, they finally sent me a refurbished blackberry, and yes three weeks later it to went down.

i complained vigorously until they said they would send me another phone, and guess what?

No youre wrong this time they sent me the very first boost phone that came out and told me that they would knock off $10 if i…

I am a Boost Mobile customer, heard about the shrinkage plan.

It was great because I have auto re-boost so my payments are always on time.

This month I would have had my 3rd month of ontime payments.

What do you know, Boost interrupts my service and what to you know my payment is late. i call customer care, which takes forever and they tell me my credit card was refused.

I then called my credit union, they report that no attempt was made or refused to Boost Mobile.

My payments are due on the 11th of each month.

What do you know, at 10:53am today the 12th a withdrawal was made by Boost Mobile and still isn’t posted to my account at 130pm on the 12th.

I have been trying to get a person on the phone for an hour.

So much for Shrinkage, I guess that will apply when they see fit.…

My son asked if he could get the blackberry curve phone instead of school clothes, against my better judgment I agreed.

So he got the phone at Boost Mobile, about 3 weeks later the phone would not do any thing it only had a white screen.

So we called blackberry tech support in order to find out what to do.

After 3 different attempts with the help of the tech dept we were unsuccessful, even after following each instruction they gave while being on the phone with them.

Then we carried the phone to the boost mobile dealer and he tried for 3 days and was also unsuccessful.

We called blackberry and boost mobile several times and each time was promised a replacement phone, and each time I checked on the status it had been denied.