Barnes & Noble

We are regular Barnes and Noble customers went to the store with my daughter who is a teacher and has the card for 20% discount.

Older woman cashed us she said the card expired and couldn't give the discount & my daughter didn't have her teacher ID on her to show proof.

I am a member so we got 10%.

The lady was very rude and talking to another worker about something there that happen at the store which we didn't need to hear.

I can't believe she didn't give the % since it was 10% more than what I had.

We go to this store regular and spent a lot & she seems to be working every time.

I know that is not what Barnes & Noble wants handing their customers, very unfriendly and she deals with the public.

I was very unhappy how this was handled.

In Encinitas, CA.

Barnes & Noble store at the plaza off El Camino Real rd.

This afternoon.

March 17, 2016.

I was scolded by one of your employees in a condescending way, about reading for too long and basically sitting in a lounge chair for over an hour. "Oh, you're still here?" This was how he came up to me, and made me feel very uncomfortable.

I have been going to your Encinitas, CA location for many years.

I am a San Diego native.

Your store there does not have a minimum time limit for such activity.

I was there all year, in 2014, and never had such a reprimand directed at me.

Its the tone of his voice and I believe he singled me out because of my 'scruffy' appearance.

I enjoy B&N with my coffee, but I wont be going back anytime soon.

I'll make sure to let many people know…

I was banned from the store for no reason and I spend ALOT of money there.

Barnes and Noble just lost a customer.

I had and order to be picked up at the movie depart in one of your retail stores and the sales associate was very rude.

Then I called the customer service number and they said my feedback was noted but did not apologize at all.

This afternoon, I was seated in the cafe area of the Barnes and Noble #2050, trying to send an email and enjoy a cappuccino.

It was very difficult concentrating and a bit annoying because the girls behind the counter were quite loud, almost boisterous.

They seemed more interested in their private time and laughing than taking care of the customers there.

I am not one to normally send letters of complaint, but this was extremely annoying not only for me but for the other people trying to concentrate, or just relax.

Maybe someone needs to remind these girls that this is more or less a quiet zone where people,and members like myself, come to relax or study, or maybe just read a book in peace.

We went to the Barnes and noble store in West Bloomfield, Mi.

I was sorry to see it was closed.

We go to that store about every 2 months and knew it was closing but was not sure why as the next closest one is all the way in Rochester.

So we made the 30 track over to Rochester.

We were looking for the RAP and pine tree reading program books, which the store didn't even know about.

The west bloomfield store used to know what was going on with the local schools and had a special section for these programs.

I finally found the book lists on line and began searching for the books with one of your associates.

You only had 2 out of the 5 for the middle school program and both were ones my son already had read.

For the elementary program you only had 2 out of 8 that we looked for.

In…

My daughter purchased a $75 gift card from Barnes and Noble for me for Christmas.

I added the card to my BN.com account so that I could order Nook books with it.

When I logged on today to make a purchase, I noticed that the default form of payment was my visa rather than my gift card.

I checked my orders, but I only had two orders since Christmas which totaled about $16.

I opened up the chat window and talked to someone briefly who said they could not help and I would have to call the 800 number.

I called the 800 number provided and was immediately transferred.

After I explained what I was calling about to the new person who kept interrupting me, she transferred me again.

Once again, I explained why I was calling and provided my email and my mailing address to confirm my identify…

I am writing this complaint letter regarding a concern I have with a policy in one of your stores. (apple valley mall in Rhode Island).

I am a member and have been for quite some time as well as my entire family.

When there is not a book in the store, the store tells me that they can order it for us and have it delivered free of charge to our home in 3-4 business days as a member.

Well the issue is that it never comes in 3-4 days.

In fact it takes over week most of the times if not more .

I have expressed to the manager at the store that this should not be told to the loyal customers for this is not what in fact ever happens and he says that is the policy and what they are told to say.

I do not find this right.

We should be told it will take “x” amount of days and then get it within…

Basically I bought items for Christmas and did not receive them by Christmas.

Even though it stated in big bold red letters that it would be delivered December 24th 2015.

I would have never purchased from Barnes and Noble if I would have known that they would do this to loyal customers.

This is very unprofessional and completely unacceptable.

Barnes and Noble ruined my little boys Christmas because they were incapable of being truthful about the shipping.

And this corporation mislead the general public thinking they would receive their items on time.

I will never order from Barnes and Noble again, I will only shop Amazon

I received a book for Christmas which was purchased from a Barnes and Noble in Omaha, NE.

I decided to exchange it for another book I found on B&N.com.

I used the "pick up in store" option on the website and imagine my surprise to see that the price for store pickup was $39.

99 while the online price was $24.

84.

I called the manager at the local store and was told that stores will not honor prices on their own website!

And if I return the book I can only get store credit even though I have a gift receipt.

On top of that, the credit cannot be used at B&N.com.

How ludicrous is this!

On top of that, if I want to email or chat with a customer service rep I have to create an account first.

I can't imagine how this company is still in business.

I will certainly NEVER buy a book from…

While I was checking out, I asked for change of a $20 bill so I could donate to have my purchases gift wrapped by the non profit in the store providing the service.

I was told it was their policy not to give change.

I expressed my dissatisfaction in strong terms as I wanted to have my purchases gift wrapped.

The B&N employee repeated it was store policy not to make change.

I left the store very upset.

After brief consideration, I went back into the store and asked for my money back and returned the items.

The clerk very politely returned my $40 and I gave her the books.

I then asked for the manager to express my dissatisfaction.

The manager was called.

He arrived apparently unhappy by his attitude that he was called.

I explained how unhappy I was that I had been refused the…

On Dec 4th I called Barnes and Noble customer service at palisades mall, NY asking which kinds of nooks they have in stock.

They quoted 99.

95 for glowlight plus.

When I arrived a few hours later assistant store manager refused to honor the price saying that they have many new employees who did not know that it was not on sale any longer.

She refused to discuss the matter and said that she will not bargain with me.

On the 6th I spoke with store manager and then the Barnes and Noble corporate offices who said he does not understand what was in appropriate in her conduct and said further that at it is impossible anyone quoted me t h at price.

Furthermore he said I should have researched prices on the internet.

I used to have a Barnes and Noble membership for many years and still have a membership .

I usually get the membership for me is not to save money but for me I like to encourage this business as I love reading and education for me and all people but what make me very upset is that they start to discriminate in the airport sore in Pensacola Florida.

In 11/30/2015 at 01:05pm I went to get a small coffee and I was the first one in the line and the employee who was working at that time and her name is Deana T.

She asked me what do you need and got the money from me and left me and start to serve the next one in the line although the coffee was ready behind her and will not take from her a minute to give it to me but she ignored me and served the other costume without saying anything to me.…

I have bee a Barnes and Noble member for two years I purchased a book cover I Think it was 11.

99 that was in Early August.

I never opened the package and I had it in he car I finally went there to return it.

It was about 6 weeks later as I just don't go to that mall often.

I did not want money back I just thought a store credit.

The Manager was very un friendly she was like I cant find your member number , this thing is NOT in our system?

I was like what do you mean? she said when did you buy it?

I told her and she said we have a 14 day return policy.

I was like well Its not a book I took home and you have similar on the shelf?

She was like this is how it is.

I am shocked that she was so rude I said how about 1/2 of the cost?

Nope.

This was the Pittsfield ma store and it was…

There was no one to check me out, so I went to customer service desk and the guy there told me to go to the music department.

Guess what?

Went there and no one was there and then went back and the guy told me to wait for someone.

After 15 min I just left.

This is what Amazon is going to eat Barnes and Noble alive.

The Barnes and Noble bookstore in Virginia beach located in lynnhaven mall only has two sections of spainsh books.

There is more languages in the United States.

Tell me why can't this bookstore have many books for other languages too besides only two sections of spainsh books.

It's a popular bookstore but to me this bookstore seems racist.

It's not fair to limit different languages on choices on books just because they speak different languages .

I think this bookstore should have more Spanish books and more different languages in the store.

This is my 4th nightmare.

This time I ordered audio books express delivery last Sunday no delivery yet.

I called customer service and among the order was a pre-order so nothing shipped the remainder of the $200 order did not ship.

Your customer service rep told me it's because I picked send in as few packages as possible.

This is just crazy how do you run a business like this

Why cannot you use your membership online to order books. plus when you go to barns and noble you cannot use your membership to order books. you just get your10% discount in the store only.

I think about not renewing my membership. it not fair the we can not use the discount online to order books.

Especially if you are disabled and can not get a store.

Received a B&N gift card.

Couldn't use it to order a book on-line for my Nook.

Was told I needed a credit card to use the gift card on-line.

What if I don't have a credit card?

This is irritating.

I was given a gift card to use for my Nook and can't use it.

Paper books are looking better and better.

Here is my story.

What actions I take from here depends on the response I receive from this correspondence.

I received a NOOK for a Christmas present.

It was purchased in December/2012.

It has no warranty.

Taking my NOOK into the Monroeville location of Barnes and Noble, I was told the hard-drive was bad.

I was informed that I could receive a rebate if I turned my old NOOK in and ordered a new one.

I had to order it and would receive a new, much improved NOOK, by mail and would then mail back my old NOOK.

I gave my credit card information and mailing address to the Barnes and Noble employee, Merchandise Manager, named Tim Indyk, I authorized a withdrawal from my account of $109.

99.

I was to receive my new NOOK in a few days and I would return my old one, if I did not I would be…

I purchased a special book for my son as a Christmas present from B&N's online store only to find out my son never received his book.

I contacted them to find what the hell happened.

The boy who answered the phone wasn't even competent to look in the online service to help me.

I didn't have a purchase # but I found all the pertinent information he couldn't find like i.e.; email address, credit card # updated preferences like the date and time of transaction.

The village idiot could do the job better.

The boy didn't bother to assist me any further except that he said to call back when I had all the info when he should have done it for me and call me back.

Yeah I know.....do as little as you can for your customer you sorry company.

Both my wife and I are in wheelchairs.

To get into front door you are at the edge of steps and doors are not handicap friendly.

This is a safety issue.

Store is very unfriendly to people in wheel chairs shelf are too high especially the magazine shelfs.

There is very few friendly places in the store and no one seems to care.

How do you get around the ADA laws with you front doors.

The entrance is really unsafe and someone will get hurt one day real bad.

I am visually impaired as I stated to a nice woman who answered the call her name was Becky.

Becky was kind and personable. waited patiently for her to get me a person to help me the wait was long but I did not mind.

A person came to the phone a white male who said he was a manager I asked for information about the E-reader , the first lady informed me that you have an E-reader that might help me since I am visually impaired and said she would transfer me to a person.

I asked the price from the male who said he was a Manager I explained that I was impaired he gave me a wrong price of 399.

00 for a ten inch he proceeded to tell me the store was very chaotic and that he did not have time or help to assist me as I tried to respond he hung the phone up in my face .

I called back and got…

Spoke with a rep. of Barnes and Noble on April 22, about a problem with receiving my order.

After much deliberation, the time frame of delivery of 5 months became 7 days.

However, I checked my email, and it appears only one of the items I ordered is being shipped.

I ordered the Scrabble board game and a book called "Spiritual Aging." The book was not on the shipment list.

I paid over $45.

00 for my order and expect my complete order.

What is the problem with your shipping department?

Either send me the book, in a timely manner, or send me a refund.

I prefer the refund because I am tired of having to go through so much trouble just to get my two items, ordered over 3 weeks ago, delivered.

The overview is a mess, I guess when it got copied the process scrambled the format so some of the sentences are cut off leaving words separated and it looks like extra spaces between sentences.

Needs to be reformatted.