Barnes & Noble

I needed a shopping bag to help me carry items not purchased at the store.

The manager said he could not give or sell me a shopping bag--that it is against company policy.

I realize this is not a big thing but a simple request created an awkward situation for me, your customer.

I feel the manager should have handled this in a more reasonable manor-like give or sell me a shopping bag.

How silly to loose a customer over such a minor request against an apparent staunch company policy.

Silly, yes, but if the company is unable to handle a simple thing like this I question things.

John Barber, 913-568-8772

Today I visited the Cafe and thought I would complete the B&N feedback but each time I tried it wouldn’t let me complete the survey.

I wanted to tell someone that I always get excellent service from the employees manning that area.

Dillion was there and as always super friendly and as I didn’t want strong coffee offered to brew a pot of something milder.

AS I don’t have the store # would at least give the location so you can recognize this outstanding Cafe associate...the store is located at Bandera Point.

Everyone at this location is always friendly and courteous especially Dillion and John the manager.

I have used various Nook devices for years and been pleased.

Now there is always a problem downloading the newspapers and magazines that I have purchased subscriptions for.

This occurs both on my Samsung Nook Tab A6 and via the Reader app on my laptop.

Your Nook support was unable to resolve the issue today of not downloading my newspapers.

Their response, dictated by your policies, was that technical support will contact me by email in 1 - 5 business days.

That is unacceptable.

So I am cancelling my planned purchase of Nook device for my wife.

I am also looking for other methods of getting my news in a prompt and continuously smooth way.

Which you cannot provide.

No wonder B&N is in trouble.

I bought a book for school, while reading it would take 3-5 business to ship.

I RECIEVED THE BOOK 3 WEEKS LATER.

THEY LIE TO YOU.

IT TAKES TWO WEEKS TO PROCESS THEN A FEW DAYS TO SHIP.

WOULD HAVE NEVER BOUGHT IF I KNEW IT WOULD TAKE THIS LONG.

THEN OVERDRAFTED MY ACCOUNT BECASUE I THOUGHT THEY ALREADY TOOK OUT THE MONEY THREE WEEKS AGO WHEN I ORDERED.

An issue with a cafe manager needs to be addressed.

I took my dog to a Barnes and Noble in Grand Junction, Co. and let it sit by a tree.

I sat in the cafe where the dog could see me.

A woman and her child were petting the dog for quite some time.

When I saw the cafe manager out there with her I walked out to see what they were doing.

Brian, the cafe manager, informed me that the police had been called and were on their way, stating that nobody ties their dog to a tree there.

He continued to inform me that they had several complaints about it.

It turns out that the police had not been called and the store manager had animal control on the phone.

The woman stated that her child wanted to take the dog home.

This was in poor taste and blown way out of proportion.

And telling me they…

I have ordered for years from BN.

My address book is set up with my email and there is a current credit card in my file.

I placed 4 orders.

They cancelled 3.

I call the Fraud Alert line.

I waited to order as they instructed.

I even ordered thru customer service - 2 orders.

They cancelled those.

I made 2 more calls.

I placed 2 more orders.

They cancelled those.

I have 12 wrong temporary authorizations on my card and 1 order is being processed out of 8.

Why did this happen.

I will never buy anything from BN again or visit a store.

If they wanted to limit their sale on gift cards, $30 for $25, they should have listed a limit.

I have been trying to opt out of automatic renewal of my barnes and noble membership.

Back in September (on 9/3/2018 specifically), I spoke with Margo and requested that she remove my information from the system and delete my autorenewal.

She advised that she was unable to modify the information since the plan was only for one year.

I escalated to a supervisor, LaTonya, who removed my autorenewal.

I am currently on hold with another customer representative at Barnes and Noble.

I requested to opt out of autorenwal.

He said that he had removed my credit card information from the system.

Obviously, the first time I requested to opt-out, it was not completed.

I am not pleased to say the least.

I requested a written letter confirming that my credit card information was removed from…

Your website displayed information, telling me that an ONLINE ORDER for $39.

66, was to come with FREE SHIPPING and arrive within "4 BUSINESS DAYS" .

The website stated that any order, which exceeded $25.

00, would BE APPLICABLE.

BUT you have lied to me and are still requiring me to pay for shipping.

Therefore, I will need to report this to the BETTER BUSINESS BUREAU and THE DEPARTMENT OF CONSUMER PROTECTION.

You have committed FRAUD!!!!!

I will NOT DO BUSINES with any place of business, that perpetuates FRAUD!!!!

D.

LOCK

I try to order 4 books not that expensive, and now I have to pay more than I payed for my books on shipping.

I've been shopping at B&N for over 18 years.

I've come to love the shopping experience as a young adult and a mom.

As my income grew, I am spending more and more money at B & N.

It's now a tradition for our family of 5 to shop at B&N on Fridays.

Kids get books, I get a latte from B & N cafe and a magazine.

The kid’s toy section is a great addition.

To safely watch my toddler, I grab a chair and pull it closer to the isle so I can watch her and not have a missing child case for B & N to deal with.

Today our family tradition was shattered.

On 2/23/18 around 6:20 pm I was enjoying my Friday evening at a Gaithersburg, MD B & N on RIO.

Ironically, I just instagrammed about the joys of local shopping at a local B & N, and the perils of Amazon Books taking over Montgomery County, MD.…

i have been a customer with you for years and never had any trouble ever. as of now when i went into the store looking for a book i saw you had kids working there not the older employees who i have come to know. theses new kids you have working dont know anything about books or services you offer or gift cards nor do the ask about gift cards or ask if i found everything i was looking for. the older employees were always polite and knew all your store offers to customers. this kid cashier was rude and just said the amount we owed not asking for our membership card, and just stuffed everything in a bag and said bye. i found one person i knew that did still work there, i asked what happened to everyone who worked there. that's when i was told they were let go and your people where hired to…

I walked into Barnes and noble the other day here in Tyler Tx on South Broadway.

My family and I were treated like crap and customer service was horrible.

If your management treats everyone the way we were treated I will definitely not be coming back into the store. we were humiliated and totally embarrassed.

Your management team and some of your other associates were completely out of line with their attitudes.

The manager with the blonde hair and the other one with the dark long hair were completely unacceptable and it should not be tolerated.

Dear Barnes & Noble: I have been a B&N customer and member for many years.

Last night I presented to the Lincoln Park store in Dallas with the 20% off coupon X6LA5JTUQ6AQ8 that B&N sent to me for 20% off any one item in the store.

I have used these coupons numerous times over the years on vinyl without issue.

When I presented to the desk with a vinyl record, the clerk said because all vinyl was 10% off this weekend, that I could not use the coupon.

I asked him if I could just pay regular price for the vinyl to allow the coupon to be used, and he said "I can only do what the computer tells me - there is nothing I can do".

So I went to customer service and asked to speak to the manager.

When she came, I asked her the same thing.

She just looked at me with her arms crossed and said the…

I rented a textbook for law school through Barnes and Noble this semester.

I read their policy before renting (since I knew I would need to underline, maybe write some margin notes, etc.).

The policy says "No excessive highlighting or writing." So I followed it.

After sending the book back, I received an email saying I was being charged for a full buyout of the book.

I tried doing the online chat assistance but had two failed attempts (one didn't respond, one sent a generic answer and signed off before I could respond with follow up questions).

So I called.

That took about two more hours of my life, and after being transferred to a "manager" twice, all they could tell me was that someone in the warehouse department had deemed it excessively damaged.

After making the call, apparently…

I ordered two books via the internet -- when I checked my credit card there were two charges for 42.

10 -- one said pending and one said Barnes and Noble.

I checked with the Credit card company and they inferred that both charges were for Barnes and Noble.

When I called Barnes and Noble, I was informed by Leslie that B&N sends the charge thru the first time to see if the credit card is valid.

I asked to speak with a supervisor, who ended up to be Melanie and she said that it was the first time she heard of this.

I asked her to have someone higher than her call me (this was on Nov 28, 2016) and she said later that day that I should receive a call.

Its been 9 days and no phone call.

In addition, I cancelled my membership and went to the local B&N store and spoke with the manager.

He…

On 11/15/16 their was a billing transaction on my Master Card for the amount of $25.

00 for a renewal (B&N membership renewal 866-238-7323 NY).

On 11/16/16, I called 866-238-7323 and was told I was not listed for membership and there could not have been a charge.

On 11/16/16, I contacted Fifth Third and the Fifth Third Dispute representative was able to also trace an inappropriate billing for a renewal in 2015.

This is a fraudulent and illegal billing activity at Barnes & Noble.

I recently ordered a workout DVD from a seller on Barnes and noble.

It had been a few weeks and I still haven't received the DVD so I contacted the email they provided in my order confirmation and asked when I would receive it.

They responded and said my DVD was lost in transit unfortunately there was nothing they could do and I'd receive a refund and never have.

It was all a scam.

I will not order from here again.

I tried to place a telephone order for three books.

I've been a member of Barnes and Noble for nearly two decades and have placed many telephone orders without problems.

Today was the worst.

I reached someone in Customer Service who didn't know what he was doing, didn't know what he was talking about, could barely speak English, could not understand what I was saying, couldn't find the books I wanted, stumbled and bumbled his words, slow and inept.

I finally told him I'd go to the store and order the books.

Terrible service that was frustrating and annoying.

Hire competent people.

One (1) star rating for support.

It has been a few years since I have been in a Barnes and Noble book store.

I was very disappointed that they no longer have the oversized chairs to sit it.

It was always a comfort to take my time looking through different selections while getting to sit comfortably.

I will no longer be shopping locally in store.

Very put off by it and will no longer go into any of the stores.

Ordered a book from the B&N website.

Got a confirmation the same day and a shipping confirmation the next day but no method of shipping or tracking number.

Found out it was from a 3rd party seller but that info was not anyplace on the B&N book description.

Credit card to B&N.

Email requested from the 5rd party seller for the method of delivery: UPS, FedEx, USPS or courier to USPS.

No reply.

2 days after my inquiry 3rd party seller replied, did not answer my question, and gave me a tutorial about how long it could take to deliver to remote places in the U.

S.

I live 2 hours by car from the advertised and "supposed" 3rd party seller's location.

Called B &N Customer service and got a run around.

No one there has a phone number to contact this 3rd party "marketplace" seller they do…

First, I have alway loved Barnes and Noble, I get my personal books and my law firm's books from there.

I have a HP Nook that was purchased at Barnes in Noble, I spent $350 for it and for some reason, it just stopped turning on so after I tried new cords and different outlet sources I decided to call my local Barnes and Noble in New Hartford, NY where it was purchased.

Once on the phone, I asked to talk to whoever was in charge of the Nook area in the store, the women said that was her so I attempted to explain my situation but the women began cutting me off at every word.

I kept trying to explain simple things such as what kind of Nook it was and what as happening, but I never got a chance.

After getting very irritated I just told the women I would bring it in.

Now at the store, I…

My friends and I went down to Baltimore City for the "Light City Baltimore 2016" event on Saturday, April 2, 2016.

At 8:39 pm we were thirsty and found ourselves in Barnes & Noble at 601 E.

Pratt Street, Baltimore, MD 21202.

We found Starbucks on the 2nd floor of B&N and stood in a long line and ordered 3 orange mango banana smoothies (9780641930515).

There were only 2 people working behind the counter and line was getting longer.

When we received our drinks we were very disappointed.

Tasted nothing like orange, mango or banana, it was terrible.

We would have complained right then and there but the line was very long and the young ladies behind the counter were working hard to keep up.

We paid $4.

25 x 3 for those drinks and could not drink it.

Not sure if it was the product or…

While using the men's room at the Menlo Park Mall in New Jersey, I discovered that it is used as a changing room, and that women are permitted to be there.

I found this highly offensive and against my privacy.

I did not appreciate urinating while a women and a small female child were in the same room.

I have nothing against a changing room, it should not violate my privacy.

Barnes and Noble had better fix this ASAP.

I am a regular at the Barnes and Noble store in Bloomington, Illinois.

I have had a positive experience with the staff and find the store itself in good order with a varied and wide selection of reading materials.

My problem is in the cafe.

There are two sometimes three individuals who are running a business out of your cafe.

They appear to be teaching chess to young children and other older children.

They are taking up two and three tables, more often than not, all day long.

In addition the children's parents are also taking other tables while they wait.

Literally there is no place to sit.

Today there were 3 tables for four that were taken up by these individuals and I observed at least 4 other parties enter the cafe and then leave because no tables are available.

I have…

I placed an online order for an instant ebook.

When I attempted to download it, it would not work.

Upon speaking to the technical department for B&N I was told to download Nook app for Windows 8.

Seems Windows does not support it anymore and forces the download of the Windows 10. with its operation errors.

The wait time for reimbursement was 2 months so I suggested that I be able to pick up a book at one of their stores - they could change the purchase to a gift card for me to do so.

After they danced around, I suggested that perhaps they should warn ebook customers (without smart phones and tablets) that they can no longer access ebook purchases without Windows 10.

This process took 1 hour of being transferred from one department to another.