Barnes & Noble

I ordered a book for my nook.

It didn’t download.

I had ordered many before this is the first time this happened.

I waited for the next day & went to MacDonalds and thought with their wi-fi it would download.

Nothing.

I drove to the nearest B & N store in Southlake, Tx.

I asked for help and the girl helping me pressed a lot of things and told me my nook was locked.

I asked how that had happened and she said I had turned it on and off to many times.

I told her I turned it on once.

She said I had to drive home and click on the e-mail she was sending me and change my password.

So I drove back home, clicked on the e-mail, changed my password and nothing.

So I drove back to B & N again the next day and got a man to help me.

I explained to him what I had done so far.

He…

Hello: I am writing to express my complaint against your Federal Way, WA 98003 Barnes and Noble store.

I have been your customer since 2003 and over the years I have seen bookstores in the area evolve and disappear.

I have seen Border’s disappear.

My family and I hope that Barnes and Noble will continue to stay in business and thus we have shown our patronage to the best of our abilities by regularly visiting your store buying coffee and books whenever we can.

But recently I have noticed some things which have started to bother me.

First, like other cafes that provide wi-fi, this store does not have any electrical outlets for laptop users.

This makes it difficult for students and businessmen alike who want to use their laptops while they enjoy their time at your store over a…

In late January of 2012 I attempted to order 3 Civil War books that my son needed for a college class.

When submitting my order the Barnes and Noble web site had a message on it that said “Unable to process you order at this time.

Please try agan later.”.

So 45 minutes or an hour later I resubmitted my order and received a confirmation number.

The next day upon reviewing my checking account I realized that they had taken the money out of my account 2 times.

I immediately got on the phone and called customer service to cancel one of the orders as, I obviously didnt need duplicate orders.

The customer service representative ASSURED me that one order had been cancelled even giving me the number of the cancelled order.

Problem solved right?..

No way.

Two days later I…

Earlier today I recently attempted to have help support concerning my NookColor.

I received this thing as a Christmas present last year and picked it over the Kindle because it allowed magazines to be read as well.

Long story short.

I’ve been unable to make digital purchase due to my military address (FPO/APO) however, on their website for all digital purchases it says “Items ship to U.

S, APO/FPO and U.

S.

Protectorate addresses.” but this is not the case.

I was told worthless copy & pasted knowledge on the Chat Help which contradicts everything they advertise.

They told me that I must have a stateside mailing address and I must have a stateside IP address to download items.

Once I began questioning these things I was met with shortness and handed a phone…

My 10 year old daughter has a nook, and uses only gift cards received as gifts to purchase new books (no gift card, no new books).

Every time she makes a purchase (usually .

99-$1.

00), our credit card gets charged one cent.

We have been around and around with Barnes and Noble about this.

Yes, it is only one cent, but what is the point?

First we were told it was a “holding fee” and would be reimbursed (didn’t happen), then we were told they credited the gift card one cent on every transaction and charged the credit card to make sure the card is active.

The customer service people were rude, basically the attitude was, it’s only a cent and this is how we operate.

I have friends who also purchase from B and N with gift cards and have no such problem,and an…

There is a computer glitch affecting Barnes & Noble ebook authors, giving them a “1 star review” even if no actual reviews are posted on B & N’s website.

I googled my name and was shocked at what I saw, so I wrote the company, and here is their reply: “This is an issue that is affecting many titles on our site.

It has been elevated to Internet marketing department who is working with Google to resolve.

The issue begins with Google and we are working with them closely to resolve.

Thank you, Barnes and Noble”.

So far, no one has fixed this glitch, which is affecting my sales.

I am a long time customer of Barnes and Noble.

I purchased a lot of books here and 3 months ago i bought a Nook Color.

This afternoon July 21, around pass 6pm, i decided to look for the Picasso book that i really like to purchase.

I went to the art section and found it below the shelves. the store was located in 86 st. between Lex. and 3rd ave.

Eastside Manhattan.

Bec. the book was heavy plus my grocery bags i decided to seat near the shellf where it was located.

After probably 1 minute… a white baldy , lightly bearded sales guy, around mid 50’s approached me and told me that i can seat on the other side of the hallway.

And narrated that i might blocked some customers who wants to look at the shelves.

I said yes i will.

Though i find it weird bec. for how many years i…

I’ve been shopping at the same B&N for years in Salem, NH, and have always been able to apply the %-off discount coupons to magazines.

Last week I received a 15% off one item coupon, and when I went to use it to purchase a magazine, the cashier refused to honor the coupon, saying that she was getting a message on her screen that it wasn’t eligible for the coupon.

I told her it says nowhere on the coupon that you can’t use it on a magazine, but she wouldn’t budge, just kept saying that her screen said it wasn’t eligible.

I’ve tried contacting B&N customer service to get a precise answer as to whether or not magazines are eligible for purchase with their coupons.

After providing information to them back and forth, they replied today that…

I went into a barnes and nobles in co op city in the bronx, ny and was in search of a means to do some work and much neede reseearch.

I finally found an oulet to power up my lap top and then was in search of seating.

I asked an employee and he informed me that that wasnt his responsibilty, B&n only provides free wifi and electricity was not their responsibilty and noted that thet to had to pay for elecrticity..

TERRRIBLE.

I have never been met with such poor service and a disregard for customers.

I left abrubtly and refuse to spend my money at that location ever again and I will tell all my friends and associates…

i placed my Barnes and Noble order on 6/19/2011. i had an emergency – so after midnight i cancelled my order. i got no response from til the next day in the evening. they said i couldn’t cancel my order because it was already shipped. there is no delivery on sunday. i still had the option to cancel.

Barnes and Noble kept lting to me, and swithcing things around in my account. i called my bank – and i disputed it. i also contacted the better business bureau, internet crime center ( ic3 ), and federal trade center. i would’ve done alot more, but there isn’t anymore. i have pro0f of our correspondance – when Barnes and Noble decided to answer me. i would’ve loved to havd taken them to court!thank you. it was my first shopping there at Barnes and…

As a freshman in high school, I had taken AP Environmental Science.

This required me to buy a work book and a study guide for the class.

I shopped around online, and found that Barnes and Noble had the best prices and shipping time.

I put in the order at Barnes and Noble and waited for it to come in.

When it HAD arrived, I opened it up and found a book on “The Best Sexual Positions”, full of nude pictures simulating sex.

And I was about to take the package on my school bus, and open it then!

Pretty sure I would have been suspended for the prank that some employee thought was funny.

My mother of course called Barnes and Noble angrily and I did eventually get my books back free of charge and accompanied with a small gift card.

I refuse now to shop there online.

If I was…

In November I ordered a Nook as a gift.

The person I bought it for wasn’t comfortable using it so I called Barnes and Noble to return it.

I got an authorization number and returned it within their time period.

Six months later I am still fighting to get my refund.

I can’t call Barnes and Noble customer service any long because they can’t access my files since my case was “escalated to upper management.” Upper management is still “reviewing my case”.

There is no way to contact them except by email, and they are not responding to my questions.

They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.

I have kept all my original invoices, return authorization emails from Barnes and Noble,…

It amazes me how neasty Barnes and Noble customer service can be.

I ordered a book and two days later I receive an email telling me the book is out of stock and shipment delayed.

I called customer service and was told no, the book is in stock and is shipping today; expect it Monday.

Two hours later I receive an email telling me the order was cancelled.

I call Barnes and Noble telephone customer service and the nice lady tells me ‘there is a problem with your credit card.’ ‘How is that, I used it earlier today to purchase gasoline.’ ‘Well maybe should pay your bill.’ ‘Excuse me, a thirty dollar charge is all there is against that card–what do you mean?’ ‘Well I don’t know why the card was rejected.’ ‘Then why…

I purchased a coupon worth $20.

00 for $10.

00 from Barnes and Nobles.

Very excited.

The coupon was charged to my credit/debit card $10. around Feb 7th 2011.

The Barnes and Noble coupon would expire April 2011.

Well after several attempts to retrieve my coupon.

I gave up. and of course now the coupon I PAID FOR IS OF NO VALUE.

The program kept telling me the coupon expired the day I purchased it.

Every time I went to retrieve.

I would like a full refund Perhaps, Barnes and Noble should provide customers full value for the aggravation, as it is very hare to find a place for a complaint.

I used a debit card/credit card and was charged, quite promptly I must say!

I hope someone can help me.

I am retired, 62 , and will start social security soon. $10.

00 means alot, with medical…

I have been trying for 2 months to get Barnes and Noble to credit me for my returned item that I bought from their ebay store.

It only allows paypal, and they seem totally inept at doing so.

I have spent hours on hold and then they promise my refund, but it never appears.

You stay on hold forever with Barnes and Noble, and when they forward you the next person has no idea and you start all over again.

Their computer system starts mixing your orders up.

It’s just a total CF from the start.

I was given a gift card for barnesandnoble.com.

I purchased an e-book for mp3.

I was supposed to receive a link within 30 minutes to download the book.

Received acknowledgment of the order, but no link.

Called customer service.

They said they were having problems and it could take 24 hours, maybe even 48.

I called after 48 hours.

Automated system said it could be 4 days.

I then spoke to someone live, who said they couldn’t find my order.

So then I just called back again.

Due to “high volume,” the system asked me to call again later.

What kind of service is this?

I could have gotten my download from amazon in minutes.

I’m NEVER buying from barnesandnoble.com again!

I have purchased many books from Barnes Noble at their local store.

I had never ordered online, but I received a gift card during the holiday season and figured it would be easier to purchase items on-line and have them delivered to me.

Boy was I wrong.

The items I purchased were all marked as “in-stock” and “ships withing 24 hours”.

After three days I called their customer service phone number and after waiting about 20 minutes, was able to speak to someone.

She then explained that one of the other three items was NOT IN STOCK and I would not get the others until they could ship them all.

I will make it my business to go on as many websites as I can in order to expose this company to the consumer, so that people do not waste their time purchasing items from…

Beware of ordering through Barnes and Noble website.

I just ordered a book for my daughter for college.

After finding out that the book would not ship or arrive any where near the promised time on the website I asked for a refund.

I was told that they couldn’t refund my money because the book was coming from a second party vendor and there was no supervisor working at that company who I could talk to.

So after 4 phone calls with a hold time of one to one and half hours and three email later I am filing a report with the BBB and encourage those who have these bad experiences to do the same.

Its time for companies to back up what they promise the consumer and be help accountable.

I ordered a book from the Barnes and Noble website back in February.

When it didn’t show up in 10 days i sent an e-mail and was told it was on back order and would arrive mid-august.

It’s Halloween and still no book!

I have sent numerous messages only to be ignored by Barnes and Noble.

I don’t even want the stupid book anymore i just want my money back, is that too much to ask? It doesn’t take a year to ship one lousy book.