American Express

I've been a loyal customer with American Express Serve and I misplaced my card and contacted you guys on phone multiple times and was suppose to be issued a replacement card, but to no avail did I receive my new card at all. Don't understand why and I just decided to go ahead and close my account due to not ever receiving my new card.

It is so sad because I've waiting for almost a month and nothing at all. I gave American Express Serve a good name as well as recommending others to the card, but what I experienced during this time has caused me much stress.

I am also disabled which made matters even worst. Please make sure my account is closed and canceled and the balance in my account is mailed to me in a check at my address 718 E. 151st St. O Box 302 East Chicago In.

46312 or if you…

For the second time in a month or two, I received an email from American Express stating that they cannot reach me via email. What makes this so silly is I received the email fine and in the body of the email is printed my correct email address.

I also checked my profile email address and it is correct. When this first happened, I called customer service and the representative said she would take care of this. Now it has happened again and again the representative assures me it will be taken care of.

I have been a member for over 50 years. Until now, I have always bragged about American Express customer service. I can't do that anymore.

In March of 2020 I filed a dispute against a moving company and American Express told me until the dispute was settled the amount would be put on hold and and no interest charged. The dispute was settled in the merchants favor but I appealed that decision.

Several weeks later I was notified the dispute was again settled, favoring the merchant. I always pay my balance off each billing cycle. 00. 29. 00 for the disputed charge again. I spoke with an agent, to no avail, I asked for a supervisor and was told none were available but one would call me within 20 minutes.

I immediately called back and this time insisted on a supervisor and after 15 minutes was finally connected with him. I explained the situation and he became arrogant and disrespectful. We went over the billing process more…

The card holds your money for 30 days when you use it on certain purchases. Even if the merchant is not holding the money. On top of that the customer service department tells you different things and no one has the right answers to your questions.

They have no compassion in the way they handle you and they click on and off the call while your talking. I work in a call center and you can hear them doing it on the phone. Worse card and service ever!

My mother died in November,2020 . I have been waiting since Jan 28,2021 for check $18450 as a Beneficiary . No check so they sent an indemnity form to fill out. Never received. I phoned and they sent another indemnity form by snail mail. I never received .

They are not sending a third out by snail mail which takes 7-10 days . When I phoned and spoke to Logan, supervisor ,employee # 65256 he informed me of no other option . He said they will keep mailing form out indefinitely when I asked .

What do you think ? How would you respond to this I ask you. com

I finally got thru on a call and the Rep that goes by the name Cole (she’s a lady), tells me that I’m making up numbers after mistakenly misplacing a number to check my card. Also laughed as if something was funny. After refusing to give me a higher power over her she laughed again and I hung up.

I have called customer service three times in so many days. The last call, the CSR hung up the call and Did Not address my issues or cancel the cards I requested! The Phillipines service center is a joke! Pull your head out of your posterior Amex!!!!

I am classified as an EXCEPTIONAL customer, yet Amex continues to play games with my cards and credit limits. They have NO loyalty to valued customers. I am ready to file in court, with the FTC, and the CFPB!!! I am due about $20,000 in fines according to the FTC guidelines!!!

Please see attached photo of the complaint

Although , I have been a customer for over 10 years and have multiple American Express products , never missed a payment , they decreased my credit limit over 50 percent which caused my credit score to decrease . Horrible customer service

I had to speak to two reps because they gave me the wrong info. they do not speak clear English. I managed to get a manager to have my dispute handled. it was very frustrating. DONALD BRYANT

With a police report after my wallet was lost and a 255.30 charge at a gas station when I called immediately the next morning to report it when I also found that charge They're saying I have to except the lose thet find no unauthorized charges They have no email or fax info available to send information only up load screenshots and only so many to show your case

I'd actually give you a rating of zero Stars . The least educated or polite what is supposed to be customer service rep. NOT. problems you have are never taken care of and never any progress just a bullshit run around!

Will never get another amex card nothing but problems.. customer service isn't in existence and just a huge waste of time. will not recommend this card or ever own one again.

[Please share this with N AX Senior Executive.]

I have been an AX Card member over 5 Decades - a Gold Card holder for over 41 years.

And for the 3rd time in all those years somone used my card data to makevillegal purchases - this was 2nd time use was on line purchases.

Got message from AX Security questioning the card I called back last night (Thur night) and after a 27 minute wait finally got to talk with a Security Rep (horrible English and coukf not understand her name - after asking two more times).

She said AX would not Overnight a Replacement Card, as had been done the two prior times - claiming neither UPS or Fed Ex did Overnight on weekends - which we all know is a LIE. (I called her on this, but she stuck with the lie - all recorded.)

I wanted the Card to our Atlanta Condo…

I got money stolen on my account . Just because I want to try a dating song but I canceled.they said you would not be trying because but they charge me anyway..sighs

Dear Chairman,

Attached is my Amex account information. I have faxed the attached form on three different occasions (2/27, 3/6, 3/10) to withdraw funds from my CD account. As of the date of this email, the request hasn't been processed.

I am consistently informed that there is a processing backlog, and that it will take 15 business days of processing time from the date my form is received in your system.

When I decided to invest in your CD (as advertised), it took only five minutes to receive and process my money.

Every day that I don't have access to my money due to your antiquated funds withdrawal process is a problem for me. Meanwhile you continue to float my money for the benefit of your company.

The only option I am told I have is to send the form by snail mail!!!

I have a…

My complaint is that I booked a room To check in at 1:00 pm because they didn’t have any rooms available at the normals 11:00 am check in time that I am used too but when I call the office they telling me I can’t get checked in until 2:00 but yet I paid already and they not giving refunds.

This lady was rude over the phone when I asked her questions as far as why I have to check in at 2:00 pm. In my mind that’s false advertising

Had a problem with a travel booking. Travel site is broken (chat doesn't work, no way to fix issues). " Went up to senior supervisor. Still no resolution. Promised callback. Never happened. Called again, and went up through supervisors. Bounced around.

Maybe solved problem--but they had to rebook and price went up by >$60. Demanded they cover the difference. They said they did, but I'm not sure they actually did it. Asked for a call back. Promised. Did not get it.

After 30 years as a loyal Platinum card member, I'm disgusted by the poor service I'm receiving. What happened to Amex?

I added money on my American Express BlueBird credit card to purchase plane tickets to go to Chicago for a family emergency. After paying the tickets and insurance because i always get insurance after the transactions cleared my card i get a notification from Illinois stating anyone from a high risk state (COVD 19) is not being allowed into the state and

it listed the high risk states like CA which is where I live. Now I's pretty sure the travel agent and air lines knew this and there should have been a banner or something not allowing people who live in high risk states per Illinois not to get plane tickets.

I called and emailed left messages for these merchants to credit me back my money because I m pretty sure they knew before us the public and if they didn't they should have credited…

We have an SDVOSB and have a long term federal contract. Due to COVID-19, we were severely impacted as a result. While applying and waiting on approvals for our PPP and EIDL loans, we used our business platinum AMEX card (member since 2009) to keep what little work we had during this period going. We had to make travel arrangements, purchase company supplies and basic operations costs. In spite of the strain, we made AT LEAST our minimum payments every month.

AMEX chose this vulnerable period to take away our flexible pay (where you don't have to pay every month) and institute high minimum payments while lowering our spending limit EVERY TIME we made a payment so that we had no spending power.

Every time we called, they said that we should just pay more to free up credit to spend. We did…

I have been trying for over a month to resolve a problem with my card having charges that are not mine. It has been impossible to speak with anyone at the number on back of card. Several times I waited over an hour to speak with someone and then was cut off.

I have written two letters already trying to resolve this problem with no response. I requested a new card and they sent me a card with the same number just a new code. When I tried to activate it for the very first time I was told I had exceeded the attempts to do so and must contact customer service!

My card # is 3727 411406 58252 The first card code is 8655 the second card code is 1401. The charges that are not mine are as follows. 09 April 25 Vinted . 20 Due to the lack of help I have received in this matter I will not be using…

I am holder of AMEX PLATINUM CARD No 3798 712739 61000 valid till 5/24. I have received SMS today from the bank stating my outstanding Dues to be Rs 17868.93 with a request for minimum payment of Rs 894.00 This has come to me as a surprise since you can check from my pass records that I have never used it Generally for over 3000-4000. Further as per Mr Himanshu of your team, they found that many transactions are through Pay TM. Let me tell you that since over 20 days or so my PayTM is Blocked .Therefore it is clear that someone else has used my Card Details or Cloned or done something which as a layman I cant imagine.

The card is in my possession and I have not shared any card Detail/OTPO with anyone. I was told by someone that AMEX Provides the highest level of Security in the World and…

my restaurant was temporarily closed due to covid 19. Unable to pay my credit card bill I was given a 30 day extension from American Express. I was told to call back before April 20th if still unable to pay then.

I called today April 17th, and was told they only allow 30 day extensions and nothing more. If I don't make a payment today, there isn't anything they can do to help me. They also said I should have another source of income.

I've been a member since 2002. By the way, all other credit card companies gave a 60 or 90 day extension.

They are thieves my card was stolen and had 421 dollars of unaythorizes charges .. they declined both times funny how the consumer agreement says and states ther are fdic insures so who really stealing my mkneu

I have been called by American Express that they would like to put me through a review. A review meaning sending in your tax returns which I have turned around and sent them same day. About 30 days later they asked me to please send my corporate tax returns which I have done about 30 days later they asked for additional year as in 2017 tax returns Nobody gets back to you all my cards have been cut off

Sent 2 AM EX cards. Paid on x- no problems. UNTIL a man I did not know- couldn’t tie to American Express- called my husband- and demanded 3 years of tax returns to be faxed to him. All information was factual on the 60 second application on my phone—- my attorneys/my accountant/Vice President of my bank all said a resounding NO to sending such personal information to a fax-that emphasized DO NOT EMAIL RESPONSE BACK. I’m not being denigrating.

My husband couldn’t understand the man he spoke to- and because we refused to send our tax returns- they froze/suspended the account. They won’t accept payment of the small amount due... and we’re in a limbo. They put late payments on my husbands credit report- BUT WE PAID!!!!!

How do we fight this?

I have a Amex clear and use it as a back up card. We had a dispute over expired rewards and it lost the number one slot in my wallet. I was traveling for 6 weeks In the Far East with limited access to wifi and I have a financial service billing of $29 per month.

Didn’t pay it and when I returned bought $700 of Broadway tickets then went to pay the bill. Low and behold my account was suspended. Without advising the cardholder. What if I needed the back up when traveling? Fortunately, I have four other cards so I have multiple back ups.

The chances of Amex getting back into number one slot in the wallet has gone to near zero. They have had exemplary customer service in the past but seems like things have changed. Of particular note was the rep, Nipun Chopra, telling me the computer did it…

I signed up for the Hilton honors card last September, when I signed, the offer is spend 1000 dollars within 3 months get 100000 Hilton points. So I got the card and fulfilled the spending requirements within the time limit.

American Express did not give me bonus points. I called them they said it’s because I closed my delta card within 6 months. But in the Hilton honors sign up page, it didn’t say someone could disqualify if they closed delta card.

If I knew it, I wouldn’t sign up for my Hilton honors card. It’s not fair for plain customer. My name is Li Ding, Hilton honor number related the card is 1163598970. Thanks.

Been a member since 1989 and never missed a payment. While changing banks I called AMEX to make sure they received my latest payment. I was told no problem they had received my payment and all was fine. Three days later I was sent an e-mail closing my account.

So much for being a long term loyal customer !

Worest service on Balance transfer,requested 4 months back,they did wrongly and caz of their mistakes ,still doing investigation and planning to dispute and close this account.

Worest Service

I have a Serve account, recently I had $108. refund from Famous Footwear and it has been sitting on my card but I cannot use it (it's Christmas in 3 days) it's listed as a Merchant Credit Hold, I checked with FF and they said it was released on Dec 15 and gave me a transaction number, I called Amex Serve and they refuse to do anything, to check, to call their bank, NOTHING!!

I have been a customer for over 12 years most every month would pay the entire amount I had a $21000 credit Line. For life few months I have carried a small balance but I always paid the minimum plus extra have never been a day late with payment .it was a good feeling to have that credit line in case of emergency. .yesterday I got a phone call they cut my credit line from 21000 to 8000 after christmas I will pay them off and cancel my card

I will never for the rest of my life have anything to do with American Express. Having had the most miserable experience with your customer service department, just wanted to alert you, to be a little more customer-centric.

Apparently your customers don't matter to you.

Too bad!

My complaint is dating back to our vacation in September of this year to Europe. I set up my American Express Gold card to work with ATM machines in Greece. When we arrived I went to a nearby ATM machine that excepted American Express and was denied any transaction of withdrawing cash.

I then went to three other banking institutions and also tried To use my card and was denied. I then came back from my vacation in October called American Express and registered my problem with the representative which was the beginning of this process of trying to get my card to be excepted and approved ATM machines in my neighborhood without any luck at all.

After contacting a plethora Of representatives and supervisors no one was able to help me. I’ve been a loyal customer with American Express for over…

American Express has the worst customer service I have encountered. It’s worse than Chase and that’s pretty bad. 5 and counting to speak with a manager. Especially with no guarantee that you will speak to someone in the US. I was given the run around multiple times and kept getting no answer.

I will not do business with American Express again. And quit outsourcing calls, I should be able to call and speak to someone who speaks English fluently.

I have been card member for 20 years and hold Travel Medical protection policies. None of them does not understand what i am requesting . Really disappointing. I feel like cancelling all my Amex cards.

Bought a air plane ticket with Amex. Put in disputes. You turned down. Was talking with you agent and had some words. He cancelled my card. Without my authorization. Listen to call. Last thing I said was do not cancel.

My card was charged twice and I called my card to stop it and the rep was rude and told me she ant doing nothing about it she can't and hung up on me please call me back at 850 621 8549 thank u

Bought a $150 gift card that had no money on it from Walmart. Spent a frustrating year trying to resolve. Had original packaging, original card, original receipt and sent info on 3 separate occasions. Never but from them!!!

The ATM said it fail to dispense with a message that said,failure to dispense and failure to communicate. but on the eight I called to inform the operater that no money was on the card. This card is used for my facebook and the one highlight was liked the idea of getting paid early..

Its only 12 days with three different calls and they refered me to a different department on the twelvth day? really the first call should have refered me to this department on the first day I called. Im out twenty dollars and told the operator I was inconvienced and its now my loss but its now Bluebirds American Express now . They lost a customer.

There is fraudulent activity on my AE serve card and I have spoken with several different representatives in customer service regarding this issue since October 6, 2019 about a charge from Pizza Hut in Fort Wayne, IN.

I do not live in Fort Wayne, IN and have never been to Fort Wayne, IN. The card is in my possession so I do not understand how these charges were even made. It seems that someone on the AE team is a partner in these crimes as it has not been resolved.

I have been proactive in contacting Pizza Hut myself as of 10/12/2019. I have never had a problem with this card until this year once in September which was for $8.00 and now in October for $84.00. The amount is on the rise and this will force me to no longer have my direct deposit made to AE. This will be canceled…

Received an American Express Serve card as a wedding gift on 09/08/18. My husband and I travel alot and we're still using gift cards from last year WITH NO ISSUES. 00 on it but when we tried to use it at a restaurant called Clydes in Washington D.

C we were told that the card declined. Confused because we had just opened it from its original package we used another type of payment and called the customer service number listed on the card. Once we got through to customer service and explained what had just happened.

95 that applied for every month the card was not used. This made absolutely no sense to my husband and I. Then we were told that the card had been activated on the date of purchase from 2018 and I asked the rep.

how is this possible if i have to call in to activate the card…

On April 10, 2019 we delivered our product to a customer paid for his Am Espress credit card. Our company received confirmation of product delivery by paper from USPS. 74. We disputed the chargeback. Am Exp. reviewed the confirmation of delivery and did not reverse the chargeback. Exp.

and they said the case is closed and nothing further can be done. This is fraud and for small business merchants, this results in financial loss and time lost. We have filed a complaint with the BBB and the NJ Division of Consumer Affairs.

I just recieved a direct deposit for over 6000 dollars your company has immediately frozen my account. So not only does it look like your company is commiting fraudulent activity but now I can't get a single supervisor to get me any information let alone a straight forward explanation.

I have spoke with four managers now and your specialist department is not open I assume your company is going to love the media on this one because I have a following of hundreds of thousands of people all over this planet and write raving reviews . I am going to continue to pursue your company in a manner of which will involve legal course of action and litigation will be the only thing I see fit to safice for your companies neglegence .

American Express not only just descriminated against an American who…

Hello,

My name Indrek Laamann. I paid off my card balance of 6286.40 on account ending in 1001. I called AMEX and spoke to someone in your credit department to request that they put a credit reference on my credit report. The person who I spoke to was rude and said"Okay I will". I checked and there is nothing there. I expect better customer service from you. Please let me know how you will help me.

Sincerely,

Indrek Laamann

Your technology is The worst. Your employees are not very bright. Your co is the worst ever. I was looking for my Hilton points. I can tell your co intended to make this difficult. I will get even. Shame on you

My rewards always posted later than they should have, and I question the tabulation because the company is so vague about it by phone and do not provide details on statements. My most recent contact was to redeem rewards and pay off my balance.

I had not used the card for purchases since mid-July. It is now mid-September and past the monthly statement period. I was told I still had some rewards pending, which didn't seem correct since they should already be available. 00 currently available because only $25 increments can be redeemed.

I told her to forget it because this didn't seem correct either. I logged in and was able to redeem the full credit (you only need a minimum of $25 in order to redeem, not just increments of $25) and applied this to my balance.

I will lose a 40 something…

Starting on 09/04/19 I called in to authorize a charge of $25,000 on my Morgan Stanley American Express card of which I've been a card holder for 48 years. I spoke with a young lady and gave her the details of my purchase and received a pre. authorization .

She indicated if I had any issues with the transaction to call back and the charge would be processed on the spot. As I attempted to complete my purchase part of the transaction was declined. I called in and was placed on hold and finally transferred to Bobbi Smith Employee ID number 655118.

Here is where the issue began. She asked me why I wasn't making this purchase with cash and continued to integrate me. She completely belittled me and threatened to cancel my credit cards. I would like you to please review the recordings of the…

I wanna complaint Ms Brenda Brown in Financial Review Department. I’ve been a valued customer since 2012, I’m paying annual fee yearly, I have no any delinquent account, no late payment, until I made a big purchases and declined the transactions.

I called them and Ms Brown told me that my account is under financial review and they suspended my 4 credit cards for charging.. Ms. Brown thinks and presumed that am not capable to pay and underestimate my financial aspects.

they want me to fill up and submit via fax which is hard for me who has a limited access to desktop computer wherein I suggested some options to send the required documents they needed,, buy still Ms Brown wasn’t amenable with my request. They have no human considerations to review my case until they force me to decide to…

I spend over 200k a year with Amex and get treated like garbage/ the worse customer service I have ever experienced. Comcast is truly better at customer service

I opened a Hilton Honors AE credit card a few months ago with the promotional offer of $100 statement credit and 75000 hilton honors points if i spend $1000 within 3 months. I have spent $1000 and was told I am ineligible for the offer.

I was never notified of this when I completed the on line application! In fact when i activated tge account and asked about the offer i was also not told i was ineligible I would have gotten rewards with other cards for tge $1000 i spent.

Called up and got no satisfaction Can someone help me-at this point i will never ever use an AE credit card again