American Express Complaints Continued... (Page 3)

No complaints with Costco, but for the second time this past year we have been cheated by American Express re payment of our Costco credit card bill. Here's how: We pay our credit card online to American Express. Twice we've received Thank You following submission of our payment that the payment was received and would be forwarded to our bank, Wells Fargo. However in each case, when we received the next month's American Express bill, it showed the previous month's payment had not been made, and that we had been charged a $27 late fee plus interest.

Obviously in each case, American Express did not forward the payments to Wells Fargo in order for them (American Express) to collect the late payment plus interest (we always pay off our balance each month, guess they didn't like that). You can check mine and my wife's (Alice) credit ratings and you'll find them to be both in the 800s. We've had great experience with Costco. Shame American Express has damaged that trust. Thank God you're (understandably) switching credit card companies next year!