American Express

I have been a multiple American express card member for 30plus years and normally enjoy wonderful customer service. The only exception to this is American express travel, which must be owned by a 3rd party.

Last year we encountered a nightmare with am ex travel that resulted in 20plus hours on the phone to try and resolve, which actually never happened. So they offered me a $250 credit towards my next flight. The email i received told me to book a new flight on the website and then call so they could issue the credit. I was on the phone today for over 2 hours. I literally lost the will to live. I have never wasted so much time of my life for a measly $250, which they called a goodwill credit. I will NEVER again use their travel services.

In fact, i almost closer my account today. It was…

I am an amex platinum member 4 months ago booked a flight from miami to milan connecting in london today luckily i called amex just to find out that my connecting flight had being cancel and i have not being informed of this if i would have not called i would have being left at the airport waiting for a non existing flight.

On top of that amex could not help me get another flight close to that time frame so i had to miss work now and flight earlier in order to get to milan on time. I had paid for seats upgrade and now in this new flight theres no seats available to choose from due to the short time.

Worst experience ever coming from such a high end card. Would not recommend this anymore to any one and planing on closing my accounts.

A few weeks ago I made a very large purchase and purchased some merchandise through a online whiskey auction for $47,000+ thousand dollars.

The online whiskey auction claimed that the merchandise had been delivered to me. What in fact happened is the courier dumped 50 thousand dollars worth of high end whiskey on my doorstep and never required a signature and left it unattended as if I ordered a new pillow. I reached out to the merchant to try and figure out where my packages were and after they investigated it they came to the understanding that it was left outside on my doorstep and basically told me that I’m to blame as I don’t have cameras outside my home. In what world would anyone ever leave a 50 thousand dollar package unattended outside of someone’s house when no one is home ?…

This is the worst company I have ever dealt with. I have a sterling 800+ credit score and got a Delta Skymiles gold card issued from AE with a waived annual fee. When I got billed the $99 annual fee the 2nd year, I immediately called and (1) cancelled the card and (2) demanded and GOT a cancellation/waiver of the $99 annual fee.

Unfortunately effecting those results took about 45 minutes of phone games. Then, I got billed that $99 again and, again, I called and got the same promises. Then, it happened a third time and I, again, went through the same lengthy phone call with them.

I then requested an email indicating cancellation and waiver as originally promised and was told that I will have to call them in 10 days and request such a "zero balance letter". They wouldn't agree to send it…

Worst customer ever!! Be wise and don’t let any money get into an American Express Serve account. They make it almost impossible to get it out!!

AE said if I paid off my card that specific day they’d absorb the very small amount left. I spoke to Faisal Almareook, he then confirmed with his supervisor. I called last week, there was a balance left I was told 72 hours it would fall off my acct.

I now find it was sent to collections. AE won’t talk to me. I’m in shock they have done this. I fulfilled my part. I have names and the messages from AE.

My card was ready to expire so I called ordered a new one. They sent 2 by mistake on the same day at the same time, but I only received 1. The wrong 1. So my money was tied up waiting 3 weeks to receive the wrong card in the mail.

They said they'd send me an expedited card and they'd waive the $20 fee because it was their fault. Got my new card 2days later. I activated it and they'd taken the $20 fee. Now the customer service from India has hung up on me 3times and tells me they can't do anything and transfer me around, and eventually hang up on me every time. I've tried everything.

I know $20 isn't much to some, but for a struggling single mom, that's 2 days worth of food for my kids. If anyone knows what else I can do or who to contact please let me know. He should have never said he'd…

What a piece of shit company, their complaint department is phone or snail mail only so they do not have to even acknowledge a complaint. They are not transparent or truthful, which is why I suppose that they make billions a year.

We should all boycott this piece of shit company. I will complain about them the rest of my life.

If I could honestly leave the 1 star blank I would without a doubt do so. So my complaint a combination of a few issues.

First one is after filing my taxes with Jackson hewitt and recieving a temporary AMEX SERVE card and after activating that card and setting up my account it stated my personalized card would arrive in 7-10 days , which it didn't. Then on 02/18/2022 my temporary card started declining all my purchases, wouldn't let me withdrawal From atm nothing.

So I decided I should call the card company (you guys) and I have called numerous times and numerous different numbers ( to wait on hold and after being on hold for hour an hour 6 or 7 different times and over 2 hrs one time to then be disconnected from the call not by me though) along with numerous different forums and google…

Today, February 18,2022 I have been on the phone with two incompetent representatives for your company - Prince and Rona. For way over an hour I have tried to book flights from New York to Atlanta and back. I have a credit for Jet Blue and also wanted to use points for these flights.

These two individuals could not be more incompetent. This is not the first time I have had the same issues with the American Express Travel department. Your travel department is so poorly run it’s amazing your still in business. After 1 1/2 hours I still have no resolution to this issue to say nothing of your online service which is so unuser friendly that both representatives couldn’t help me book the flights using points. Shame on you. net 917 834 2173

My fiance is over in nigeria, he's a contractor, his payment was transfered to american express bank , from cbn bank, cbn has did nothing to help him get home, and totally messed up my account by trying to transfer his payment to old account, .......I WANT THIS MESS RESOLVED , BY AMERICAN EXPRESS TRANSFERING THE PAYMENT TO A NEW ACCOUNT

I ordered 20 Sheets of vinyl from the World of Transfer papers and only received 10 sheets. They asked for the shipping label and I copied the information and sent it to them. I have sent emails to eBay and PayPal.

No one is resolving my issue. They state I received the package but, therewas only 10 sheets instead of 20. I paid $54.

Worst customer service ever..I hate the third world service and no action on their part to resolve the situation!!!Crappy service and can’t understand a word they are saying and always in the line on hold for 45 mins minimum!!!If you don’t remember the offers and the play all tapes but won’t share it with you what’s that tell you???No wonder they lie to you!!!They won’t share the evidence with you!!

I called and made a deal with him when we were evacuated for hurricanes Laurel ever interest which I paid off all the charges within 3 months over $7,000 they collected no interest a year later I am still fighting them they keep sending letters stating that they owed me credit and it would show up on the next bill which I never received and they just keep adding more charges to this card which was closed over a year ago I am billed monthly or interest charges which I never owed.

They done everything they could to destroy my credit and they're still at it I've been trying to go over to three collection agencies bottom line FEMA reimbursed us on our expenses and I gave them every penny toward my credit card I was told by the government not to give them a penny more and I have no intention…

I have been an AmEx customer since 2013. I have noticed that the quality of customer service has deteriorated and the offers are now very misleading almost scammy.

I have added two offers for Macy’s Wine Shop and Wine Insiders for the $30 statement credit for a $30 or more online purchase, up to 3x.

The offer in the front does not explicitly state that it is not to be combined with other promos or offers.

However, as soon as you click on the link provided by AmEx offers, the site asks you to set up an account and provides you with a one time promo code for your first purchase. Quite a bait I may say. So naturally, it seems like a very good deal to use the first-purchase promo code along with the $30 statement credit.

Little does a customer know that now this transaction is now…

i have been trying for the last 4 months trying to get my card straighten and i have talk to 20 diffent people in last 4 month no seem to be able to help.me iam calling the ceo on monday

this company sucks i put money on my card that I never received then got lied to done the steps they told me in still no money and closed the case when I had all my info do not deal with this company i will have a lawyer involved

i have been banking my rewards with my account. i like to use them to buy gift cards for when i travel to cover my expenses. log in to my account and see i have several hundreds of dollars in there.

Great, go to redeem and no options but statement credit. so i call CS and informed that we cannot use of rewards anymore. that i could only use a statement credit. when did this go away and why were we not notified and giving a cutoff date to use our rewards.

rep had no info to give me and this is in the retention dept. a different rep told me i can still use it for gift cards a travel. of course i asked how. i was told redeem for statement credit and go to the store and buy gift cards or book travel.

so that makes perfect sense 1. redeem rewards 2. go to store and get gift cards 3. spend…

My American Express credit card was denied without reason for a charge today ( October 21, 2021 ) They did not answer the phone for several hours.

Finally after hours on hold , I spoke to a person who told me they were updating the system. I have been with American Express for over 26 years. There answer was unacceptable and not business like. They are the worse credit card company on this planet and do deserve to be in business !

When you update a system you reject new current charges ? There are much better credit card companies around that appreciate loyal customers!

I want my money I'm tired of making complaints and dispute when they don't do nothing 8 never received my item march 28 ,21 total 98.99 dollars

Why can't I get my money back if I didn't receive purchase I get tired of fighting with card they close my case and never solved nothing I hate this card I don't recamend for anybody get this card customer service sucks

We went online for the American Express Gold Delta Skymiles credit card and they stated that you can earn 70,000 Bonus Miles and $200 Cash back statement credit if you make purchases of $2,000 or more in the first 3 months. We applied and got approved with a high credit line.

We purchased over $2,200 in the first month and when we were expecting the bonus miles and $200 credit we were very disappointed to find out that since we had American Express before then we will not qualify for this promotion. No where did it say in the ad or online application that this would disqualify us from this bonus.

Also, the application let us apply without telling us that we would not be eligible or stop us in any way. We could have charged the $2,200 on a different credit card and received 2% cash back.…

My flight reservation is a mess, spoke to 3 service reps yesterday for over 2 hours to try to straighten it out and they screwed it my even worse

As a platinum card holder I expect better

Amex has consistently snuck onto my credit account APR charges for an absurd amount totaling to pennies! 64. 11! It’s so dense. When I speak with a rep, they go into an “investigation” as to why there are those charges..

All they have to do is refund me pennies!! On top of this, I have a 0% APR intro. They just suck.

American Express decided to close my Hilton honor credit card ending in 13008 due to dispute abuse now I didn’t abuse the card I provided legit documents to support my dispute and I end up sending a check in the amount of $1232 and now I’m waiting on a refund for that amount and it’s been three days no refund … the rep told me the account cannot be reopen … yes I do think they are racist towards African Americans

Employee training and indoctrination on CRT?? Bad idea! I am passing this to everyone I know. You need to cancel this insane program. Who decided on this and why? Shame!!

You should be ashamed, change your name to unamerican express!

Tried to get some info on why you’re teaching Critical Race Theory to employees- it teaches to hate whites and that America is racist of course- got the run around with the employee who wanted to refer me to who knows who. We are now revising our business with you. Mike and Carol Thomas

Never received replacement card and a lot of foreign talk. This is terrible service! I’ve been with you for years! I’ve never had this type of poor service! I’ve been waiting for 2 weeks for my replacement card due to fraudulent activity this is still occurring at the moment.

Also the agent and the supervisor told me that they will not ping my credit report! What’s up with that?! I can not go into my Delta lounge when I travel because well I do not have registered platinum card.

Now your supervisor says I will not get this card until 3 days from now. Well I travel tomorrow and he says he can’t did an overnight Wow! This is unacceptable for the cost of using this card. I am at the point of leaving. please respond 615-513-3973

Reaching someone at serve is already a difficult feat. I had a refund from my insurance company go through ACH it was sent out on July 30, 2021 and as of today August 9, 2021 I still do not have it.

I called August 4th to inquire about the refund because I had an important bill ( rent) due. I stated it had already been held for 5 days at that time and I needed the funds released. I was berated and not helped after spending 3 hours on the phone even though they could see the funds.

I asked repeatedly to be connected to the department that handed refunds or disputes was denied, talked over and not helped. Today August 9th I still sit on hold as write this it has been 11 days and still my money has not been returned to me and talking someone still seems incredibly difficult.

I used American Express travel for booking a trip to Egypt * I got 3 to tickets 1 for my wife with British airways that departs JFK to Cairo with layover 6 hrs in London starting August 1st coming back August 23rd same reversed route I paid with rewards points 2 tickets for my self and my son same routes starting August 13 coming back August 23rd so we all come back * on August first my wife went to the airport and on the counter from jfk they gave us the boarding pass to London abs said they can’t see the second leg to Cairo in the system * called British airways and

the said there is no flight to Cairo and they don’t see that leg in the reservation * called American Express and they said that British airways cancelled the second leg and they are sorry for not informing us * talked to…

I have been with this company for 15 years. Made a total of two challenges during that time. One of my card gets hacked, I wait for my card to arrive by US Mail, it never comes. I ask for it to come by Fed Ex, and they can’t even send it that way.

This company used to care about customer service. That is officially over.

Don't get it. I hope I can get my initiation money back. I've had it for 2 - 3 weeks and 1/2 the times that I use it the card declines. I call American Express customer service. They say because I'm making a payment on my card, the card is frozen for 6 days.

They will unfreeze if they can call my back with my on the line. I agreed to this twice this week already! I went to make a small purchase and it was denied. I called and they asked to call my bank again.

I've make payments once per week on my Amex account. That ON A RECORDED LINE is what they told me to do. So I follow their advice and this is what I get. No credit, bad customer service, and a loss of hundreds of dollars in imitation charges.

This card is a ripoff. I've multiple credit cards and no other credit card company treats me…

What happened to this company sense app upgrade I was purchasing a bus pass at the vending machine it declined my card not once but twice but when I checked automation with there phone number it said that 40.00 was withdrawal out of my account even though the card was declined so when I called them they say they did not see 20.00 simultaneously bern withdrawal on there site and the service was terrible im very disappointed my money dissapeard 40.00 I'm done with you all bad costumer service and bad app period

I ASKED FOR A MGR TO CALL ME REGARDING MY ACCOUNT.. THEY CALLED BUT THEY DID NOT LEAVE A # FOR ME TO REACH THEM BACK THEY SAID CALL THE # ON THE BACK OF YOUR CARD .. BRRRRRRRRRRRRRR PITIFUL CUST SVC!!!

NOW I AM STARTING ALL OVER AGAIN TRYING TO SPEAK WITH A MGR.. THIS IS PATHETIC CUST SVC... THE WORST I VE SEEN IN A LONG TIME.. CAN I GET SOMEONE IN AN EXECUTIVE ROLL TO CALL ME BACK... 770 596 6455 ..

SOMEONE THAT I CAN TALK TOO AND THAT IF I CANT ANSWER AT THE MOMENT I CAN CALL THEM BACK DIRECTLY???? IS THAT EVEN POSSIBLE AT AMEX???

I AM TRYING TO MAKE ARRANGEMENTS WITH AMEX TO PAY MY BILL AND THEY WILL NOT ALLOW ME!!!!! I HAVE CALLED THEM SEVERAL TIMES AND THEY WONT ALLOW ME TO GO ANOTHER PROGRAM TO REDUCE MY PAYMENTS.. I HAVE BEEN WITH THEM OVER 8 YEARS AND NEVER HAD A LATE PAYMENT...

AMEX IS THE ONLY COMPANY THAT IS NOT MAKING ARRANGEMENTS WITH CUSTOMERS!!! ALLLLLL OF THE OTHER COMPANIES THAT I HAVE CALLED AS MADE SOME TYPE OF ARRANGEMENT WITH ME PAST 1 YEAR!! I DONT UNDERSTAND WHY AMEX WILL NOT ALL CUSTOMERS THAT ARE WILLING AND TRYING TO KEEP THEY PAYMENTS WITH THEM UP TO DATE TO EXTEND THE PAYMENT ARRANGEMENT PROGRAM DUE TO THIS PANDEMIC!!!!!!!!!

IT S DISGRACEFUL AND WHEN I PAY THIS CC OFF I WILL NEVER USE AMEX AGAIN. I NEED SOMEONE TO CONTACT ME AT 770 596 6455 TO DISCUSS WHY AMEX IS NOT BEING HELPFUL TO…

Made a mistake and chose the wrong payment date. Tried 3 times and got hit with fees/returned checks. Couldn’t stop payment which is bull shit. Why would you try 3 times?

I am a small business owner. A representative from American Express, Brad Tara, stopped by my business today and was very rude during the visit. He has no customer service skills. I felt like he was speaking down on me.

He made me feel very uncomfortable and just wanted him to leave.

Was charged for luggage. Was advertised first piece of luggage fir myself and family was free. I was charged and the agent said the charge would fall off before I was billed. I was charged $180.

I applied for the Hilton hotel credit card with American Express on May 9th, 2021 since the welcome bonus offer looks good to me and I got it approved on the same day. I received my credit card on May 18th, 2021.

As per the welcome bonus offer, if I spend $1000 in first 3 months, I will be eligible to receive 80,000 bonus points and if I spend $6000 in 6 months, I will be eligible to receive an additional 50,000 bonus points. Since I was already planning for a family trip, I used this credit card to book my trip and used it for grocery shopping and to purchase other household items as well.

By June 18th, 2021, I was able to meet the minimum eligibility to receive a total of 130,000 bonus points and my billing cycle was also reached. I eagerly waited till June 29th, 2021, but since I…

I recently received an offer from AMEX, they will allow me to spread any charges from yesterday on for 12 months with NO fees. I decided I would charge my $32,000 cruise to the card and since we use AMEX spread it out. As we use this card for most purchases, I asked AMEX to increase my card limit by 5K. I was told I would have to submit my tax returns!!! After speaking to a supervisor nothing changed.

The irony in this experience is since 1985 through 2019 I had an AMEX Gold Card with UNLIMITED spending! I made much less money than I have now and I chose to switch to AMEX Hilton and give up the Gold card. I also, at the same time, had a 35K limit AMEX Blue, which I closed when we retired.

I figured out a work around so I could use my AMEX card and the interest free payoff for the 12…

I put 1250dollars on my Amex serve card and I booked a hotel room where the swiped my card for authorization of 1194 leaving me ( part of which were incidentals to be refunded on check out) some 50 plus dollars which other transactions from the week l before came through late and ate up all but 20 dollars when the hotel attempted to take the amount of my bill they only authorized 1044 stiffing the hotel leaving me 70 dollars to pay and

eating my 80 dollars incidentals leaving me a negative 71 cents. I’m was 12 hours from home I spoke to them as well as the hotel personnel and explained what they were doing they told me a line about it could take 30 days to complete a transaction I spoke to 6 customer service reps 3 supervisors reps got hung up on line 4 times when I asked for supervisors…

My card 3728 524034 45004 was not accepted by a merchant in June,2021 and I only found out the reason by calling American Express. Despite the damage to the Grand Bahama causing cancellation of the postal service by Hurricane Dorian, and the lockdowns and border closures due to COVID 19, my card was cancelled without due notice to me, cannot be reactivated, and a reapplication providing a USA address is necessary.

I am neither a resident nor a citizen of the USA.. My question is-Why can't I be issued a new card?

I have want my account pulled up . I have been an American Express Card Holder since 1991. 91 stolen from me as your company allowed a person to use it for 15 + months on her AMAZON account and never gave me a heads up about all the charges in a 3rd party name that was sent to 4 different addresses NONE of which were mine.

"Mrs Waterman" and the 5-6 other "Florida Fraud Department Employees" have kept me on hold for hours on end. Today alone I was left on hold after 58 minutes and hung up on. That woman NEVER had the decency to call me back.

I then called back and spent another 40 + minutes on the phone with Tony #1259201. Its…

We were evacuated August 25th 2020 for hurricane lower by the state of Louisiana from lake Charles we stayed in Lafayette where the motel issue we had we're still fighting with American Express over since September of last year. 36.

we did not evacuate till August the 25th we was not in Lafayette August the 24th we did not check into this motel August the 24th. I have disputed this charge over and over and over with American Express and they just don't care that I was charged for checking in on a day I wasn't even in that town.

Duplicate copy of American Express bill page 4-10 dated August 30th 2020 Red roof inn arrival date August 29th 2020 departure date August 30th 2020 $1800. A copy from American Express from the Red roof inn shows that we checked in August 25th and checked out…

Worst customer service ever. The call went to India and someone who can get the English right answers your call and kick the ball around until you get tired. Never have this kind of experience with other credit company.

terrible customer service. to bad executives don't read the complaints. bad service will catch up

This is in reference to my Amex Delta Skymiles Platinum Card 3795 885538 8100.

I am being wrongly denied 50,000 bonus miles and a $200 statement credit. I have fulfilled all the requirements laid out in the promotion. When I received it in the mail in March, I requested an upgrade from blue to platinum, and when I received my platinum cards in April, my husband and I began to use them to spend the required $3000. By now, we have spent much more, and my June 13 bill for $3,343.83 has been paid.

That I had yet to be charged the annual fee prompted me to call customer service. To my disbelief, I was told there was no record of my having upgraded to platinum in response to a promotion. I argued to no avail that the offer of mileage and statement credit was obviously my sole incentive for…

Hi to whom it may concern. I am a customer with your company I recently received a card from your company. When I got the card to turn it on I was having problems with it. So I called customer service and told them what the problem was and it took two weeks to active this card.

I sent American express copy of my receipt that product I didn't get it was scam do they told me to show them proof it was scam I waited 45 days just so that they can tell me I couldn't get my money they don't explain why I sent them receipt like they ask me to they told me file again why when I sent them my receipt and didn't get the purchase do I call bank