Xplornet Customer Service
Rated 1 of 5 Stars
Based on 2 Complaints

Contact Xplornet Corporate

Toll free phone number: 1-866-841-6001

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Xplornet Contact Information

Report complaints to corporate and get satisfaction

  • Xplornet headquarters address

    • 300 Lockhart Mill Road P.O. Box 9060
    • Woodstock
    • NE E7M 6B5
  • Company website

  • 1-800 phone number

    1-866-841-6001
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Xplornet Complaints

Browse more than 2 reviews submitted so far

20

On January 20, 2018 I contacted Xplornet I order to pay my outstanding December's Invoice of $52.28. I requested the Xplornet Customer Service representative to credit $70 from my TD VISA, with whatever remaining to be included on January's Invoice. I made a payment arrangement for January 9th, 2018 in order to clear up January's invoice. I had been in continuous contact verbally to avoid any suspended services. After arrangements were made and agreement of $70.00 to be credited I then accessed my bank account. Xplornet had without authorization taken $122.00 out of my account! I called immediately, whereas I was informed there was nothing they could (would) do and that my account was "past due" of $122.00. My account was not past due and I required a payment of $52.28 to close out December's Invoice. The company had no right to illegally remove funds. There was also no conclusion or reimbursement made to my account of approximately $50. They do not consider any facts or have any inclination on to just what repercussions this has had on other obligations. I am disgusted by the lack of empathy or consideration. Fifty dollars buys groceries, Internet is not considered an Emergency service but because they are the only company within my area they feel they can access my bank account and credit my account any amount they wish.
If I choose to be in past due or suspended service, then that is something I need to deal with. They did not have any right to take money that is not theirs to take.
Patrick MacIsaac

20

About 10 days into the last billing cycle we got an email from Xplornet telling us we had already used 84 percent of our allotted time. Normally it takes us the full time to use that much. We had actually been using no more and likely a little less. We noticed it was going up fast for what little we were using. When it reached 104 percent in about 12 days we switched to only using our other 2 internet providers. I tried several times through emails to Xplornet customer relations to rectify it but all I was getting back was stupid excuses for why it went up so fast.

When we checked our usage for the last 30 days on oct 3rd it stated we had used 23.06 of our allotted amount in last 30 days. I agree with that number. The last check we done in sept we were told we had used 109 percent of our allotted amount. There is no way it can suddenly go from 109 percent down to 23.06 in a matter of hours. That to me is prof of either fraud or very poor record keeping on their part. I feel they should be forced to pay me $150 in compensation for us having to use another provider.

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