Walmart Complaints Continued... (Page 17)

I purchased 2 comfprter sets at the local Walmart store in St. Robert, MO on 2 January 2013 between 1355 and 1400 hours. When I put the comforter sets on the counter, the cashier proceeded to unzip them and check each fold within the comforter sets. I askedn her why was she doing that and she said people put other items into those product, particularily teenagers. It is plainly obvious that I am not a teenager. I have purchaed comforter in the past and have never been subjected to an item strip search in a plubic setting like this before in my entire life.

I’ve made purchases at Macys, KMART, JCPenney, Sears, the Military Base Exchange and other Walmart stores as well as this one in my 47 years life span and never been subjected to unprofessional practices such as this. These stores are equipped with security cameras and personnel who monitor for theft and decepyive customer acts. I did not appreciate the cashier putting her hand all throughout a product that I am purchasing for personal use. Cashiers handle all types of unsanitary products such as currency , customer credit cards, personal checks, let alone scratching the scalpd, their exposed skin and touching other customers. I know this is not routine practice in any store and her reason for her actions is not justifiable. Walmart needs to respect and treat all theirs.

We, the concumers are the reason why Walmart is a successful organization and deserve better professional treatment than waht i experienced today. This is the second unprofessional incident I have been subjected to at this Walmart store. The first one was customer discrimination by a Walmart worker in the outdoor sporting department a little over a year ago. It appears to me that the staff needs some type of diversity training.

Today 12/26/12 I went to the Walmart in my home town to return a Christmas gift that did not fit. I expected long line’s because it was the day after Christmas. What I did not expect was what happened when we got there. Went to Customer’s Service to do the return and was told that return’s were to be done on Check out line’s 14,15,16 & 18 and they had a sign posted with which line’s were for return’s. Went to the Check out line’s but only one was open. This one line became increasingly longer and longer so of course myself and other’s began to lose our patience. Asked them to open the other lane’s an were given attitude, asked for a manager an was ignored. Took my handicapped Uncle who has only one leg to go up to the Customer Service Desk and complain because we had been in this line for 40 minute’s. Finally they opened one more lane but it was done with attitude toward’s the customer’s. I live in Clewiston Fl. 33440 I understand it was the day after Christmas but I think They need a lesson in Customer Service. Several of the Employee’s were trying to be helpful but were hushed by there Superior’s.

I arrived to our local Walmart at 753 pm on December 24, 2012 in Dickinson, ND where I was greeted at the door by a women that said “We are closed and you can’t come in.” I asked what time they closed and she said 8. I then went to the other door thinking that she was mistaken where I was greeted by Bonnie. Bonnie also told me that they were closed and I could not come in. I asked Bonnie what time they closed and she also told 8. Bonnie then continued telling me, “We announced it to the public that we would be closing at 8pm.” I responded with, “I understand, however it’s 754 pm and I need a few groceries for dinner tomorrow night. I will be less that 5 minutes.” Bonnie told me, “you only have 3 minutes and we are not allowing anyone in. We are closed.” I then went to my car to leave, as I was driving out I decided to go back and ensure that I had the second woman’s name correct. As I walked to the door I again was greeted by Bonnie shaking her head (no) at me. I told her that I was not attempting to come in the store I was just coming back to ensure I had her name right. I was denied access to Walmart in Dickinson, ND prior to the stated time that the store was to close.

I came home again from your Highland, Il. store upset. I am sick and tired of the store placeing the higher priced item in front of the price for the smaller lower priced item.  This happens constantly.  I am insulted by your tags showing a sale on a 4 for $5 when the regular price is $1.25 each. Not a sale as advertised. Your price for milk is always a dollar more than any other store in town. We know we are being gouged on cost because of the lack of compition in Highland.  It is a known face that Highland Walmart prices are higher thanWalmart stores in nearby towns such as Edwardsville. This is not an example of good marketing or good will.Let us hear from you.

Hi I just left walmart with my wife. We had two carts full, over 400$ in goods, we bought one ice age movie . When we went to leave I was the first cart out and my wife right behind me. As she left the scanner at the door made noise and my wife had a walmart employee grab the back of her winter coat and pull her back, my wife accidentally pushed the cart right into the back of my heel. Damn that hurt, now the heel of my shoe is cracked on the inside…. Can they touch us? That makes me mad now that I’m hurt and my shoes are wrecked, and as far as I know, any physical contact can be assault …. Am I wrong? And what about damAging my shoes? Nd me hurting… I’m passed. 4 kids at home and a walmart has to wreck my only shoes. Is there anything I can do?

The closest WalMart to my home address is the store in American Canyon, CA. This store until the recent past carried and sold “Mezzetta Cocktail Onions” which is a local business also in American Canyon. The manager has not responded to my several requests to restock this product which is dismaying to me as it sold very well.

This inaction required me to drive to either Napa or Fairfield which are several mile more distant to purchase the onions. I sincerely hope this store manager can be convinced that it is in his best interest to reestablish the Mazzetta onions and at the same time support a local business.

In Friday, 03/23/12 at 13.58, I purchased 8 bags of black mulch at the price of $3.15 a bag. I entered the store from the gardening side and checked the mulch I wanted, the least expensive one. Usually you have a letter attached so that it is easy for the clerk to look up when you make the purchase. I checked the availability of the mulch and estimated 12 or 13 bags remained. I bought several other items and went to the garden center to check out.

The check out went fine. The mulch showed as being available and I went for help in loading. I was told that the mulch was no longer available. The Walmart associate pointed to a running truck without a driver and told me this sman was buying the mulch as we spoke. I had already bought and paid for the mulch. I asked to speak to a manager and one was brought within a reasonable amount of time. I explained the problem and showed him my receipt.

He said there had been a mistake and the mulch was no longer available and I should go back into the store and get a refund. I didn’t want a refund, I wanted mulch. I am 71 years old 4 ft, 6 inches tall and not able to spread my own mulch and had already arranged for my granddaughter to help me the next day. I know some about computers since I have worked with them my entire life. My sale would have been stopped at the point of sale at the register if the mulch was not available.

This manager knows that the mulch was loaded without being paid for either with the help of your associate or without his knowledge. I believe he had knowledge since he pointed out the running truck to me with the mulch on it. I understand how this could happen, but do not believe it is fair and I would never do this, load an unpaid for product into my vehicle. I play by the rules. I was not offered a rain check, I was not offered a more expensive mulch, (you had one for $3.67).

I would have bought the more expensive mulch if the Associate at the point of sale had told me the other wasn’t available. I believe your manager or manager’s assistantknew the mulch was illegally loaded, but would rather deal with a 71 year old, short woman than he would the man who had loaded the mulch onto his truck before he paid for it. I was upset and probably makeing a scene in a busy store, but I did not use any profanity or other nasty words.

The manager or assistant manager told me to wait in my car and he would obtain my refund the bring it to me which he did. I know he did this because he wanted no more scene in his store from me. I have been a a good customer and I will not say I will no longer buy from WalMart. Your success does not depend upon me anyway. I am a small person and have a small voice in the common scheme of things. I believe this could have been handled in a better manner. I was right in this case.

The person who had loaded the mulch was behind me in line and probably could not have paid for the mulch until my refund went through. That was why the manager was so eager to do the refund himself. I am tired of people thinking that because we are old, we are stupid. I would bet you I have twice the brains of this manager, because I would never let an older customer, leave my store unhapppy. Older people buy lots of things including things from the pharmacy.

My asthma medications run me $365.00 every three months and that is with Anthem Blue Cross coverage. Stupid, Stupid man. Last year in November, I bought a computer, and two Amazon Kindle Fire,s for my granddaughters. At Walmart. Won’t be doing so this year.

Thank you for listening to my vent. I feel better for having let you know. Sincerely, Judith Edwards.

I went to my local Super WalMart (“Wally World”)store Tues. 6 March, 2012 at about 10:00-11:00 AM to purchase the new Bruce Sprngsteen CD titled “Wrecking Ball”. They were not put out with the rest of the new releases on the end of the asile, in fact they were not on display at all. When I questioned some of the employees (oops I am sorry, Wally World does not have “employees” they have associates/slaves, so as to keep from paying decent wages and benefits).

and they also could not find them. There is one associate I have talked numerous times in that department if I had questions about merchandise there, I do not recall his name but he is a very courteous and customer oriented person.He too could not find this CD. While looking thru some other CDs and seeing another associate putting out stock from a grocery basket we were able to locate the “Wrecking Ball” cds still in the box they were shipped in. This was not a good thing and an example of not caring for the customer and making him have to take extra time out of his day to wait until they were found and displayed.

Mr. Bruce “the Boss” Springsteens’ mujsic is so that when a release date is announced you shouls insure that it is diaplayed one(1) second after midnight on the date of release. Later that day I called and wanted to talk to the store manager in regards to this incident and as is normal he was not available. I was transferred to the music/electronics dept and spoke with the associate that had helped me previously that day.

I also have another complaint which involes your “online ordering and shipping” department. I ordered a Beach Boys cd and the time that was alloted for me to receive it by wwhat your people told me was exceeeded by at least 7-10 days. This is not good customer service either. I believe I should be reimburshed for my s&h costs. The main problem exists with your shippers, UPS or OOPS as they decided to not ship it by UPS,OOPS, but rather send it “THRU THE UNITED STATES POSTAL SERVICE” another bad idea by the Wally World bunch.

Boy if Sam Walton was still alive heads would roll in regards to the sorry way I have been done in the last 3-4 weeks. PS: I actually don’t expect anything to be done on your part but I know something WILL be done on mine. Remember the Wally World isn’t the only game in town anymore.

We stood there and stood there while a pharmacy worker put on bags. We stood there and stood there…at one point my friend looked at me and said” what the heck” I said welcome to the White House Tn pharmacy. Finally the girl came over without a smile or a hello and took care of us even tho you could tell she did’nt want to.. So Thursday..I ordered my refill online to be picked up at 1pm. Walked in there was a lady standing at the drop off with a Pharmacy tech on the phone, walked around to the pick up asked for my meds. Stood there and stood there and stood there and stood there.

Pharmacist looked up and said “we will be right with you” mind you there was a pharmacist. and four tech’s working. I walked over to the customer service as I have done in the past when I have felt I was being treated wrongly by the pharmacy. of course the Mangers say ” well there is really nothing we can do, the are separate from us” I then walk back over to the pharmacy and get the meds I had ordered..I tried to walk out but was chased down by a guy asking if he can talk to me..He was from the Springfield store and was called in to find out what the heck is wrong with the Pharmacy at my store.

Basically he was having to spy on them to find out why the pharmacy is so unorganized. I left my name and number with the store manager who was suppose to give it to someone who has authority over the Pharmacy since the store manager can’t do anything when there is a problem in the pharmacy. I also was advised y the man that chased me down to call the 800 number. Still waiting on that call and waiting and waiting and waiting..I guess people need to know that the Pharmacy at Walmart be held accountable for anything their staff does or say’s to customers. So if you Don’t want to feel like you are a inconvenience at the White House Tn Walmart.

Don’t pr-order any of your meds online and show up and then try to hand in other scrips while your waiting( I was planning to pick the new scrips up the next day I did not expect at all that they would fill them at that moment)..Also don’t get confused about co-pays or medication cause that will only frustrate them more. Also when going to pick up or drop off keep your eye’s down and sit on the bench even tho you are the only person standing there while the tech is putting bags up.

I just left the Lebanon, TN Wal- Mart where I did my WIC shopping. I always get a 64oz Ocean Spray Ruby Red Grapefruit Juice and tonight it was labeled correctly on the shelf for WIC. The juice would not ring up so a supervisor was called. It took 30 minutes to get someone to come help us ( this is at 10 pm with only 2 lanes open). I told the supervisor that we get this juice every month to which she rudely replied,”Not here!” 15 mins later an actual manager came over and we showed him the picture we took of the juice with its WIC label on their shelf.

He refused to give it to us and claimed that overrides have never been done there ( a lie bc they have done that for me before). An hour after we got to the checkout, with four small children in tow, we were able to leave. I’m tired of crabby employees, long lines and waits, under stocked shelves, and wrongly priced items not to mention the constantly changing ad matching rules. I will be calling corporate first thing in the morning!!

On Thursday, February 2nd, I called Walmart to have my medications transferred over from Healthstat to Walmart. I spoke with (Walmart Pharmacist). I gave him my pharmacist direct number so that all required medications could be transferred to him. After a few minutes, I received a called from my doctor’s office stating that they had sent my required medications to Walmart. After I received this phone call, I called Walmart and spoke again. I asked if he had recieved my medications and his response was, “i received a list but not the prescriptions.” He began asking me questions about why I was transferring them over to Walmart. My response was, “let’s not concern myself with those details, but focus on getting my medications to me as soon as possible.”

He seemed to be more interested in why I was transferring my medications versus servicing my health condition. After speaking with him, I called Healthstat and asked for their pharmacist direct number so that Walmart Pharmacy could call them. Once I received this information, I called Walmart and gave (the pharmacist on duty) the contact information. He, in turn, advised me that Walmart would follow up the next day (friday, 2/3/12) to make sure that my prescriptions would be transferred so that i could get the necessary medications for the weekend and thereafter.

On Friday, 2/3/12, I called Walmart to make sure that they received all of the necessary medication information. I spoke with the Pharmacist — Dee. Dee advised me that she did not work there all of the time and no one had followed up from Walmart with Healthstat to get the necessary medication. I asked her, “what are my options as I need my medication for the weekend.” Her response, “call Walmart on tomorrow and find out the status.”

On Saturday, 2/4/12, I drove over to Walmart to speak directly with the Pharmacist –. I asked what was the status of my medications. His response, “i was off yesterday and no one followed up, even though, i left a message.” I asked then asked him, “what are my options because i need my medications for the weekend.” His response, “I can’t give you anything until I receive the prescriptions.” This person should no compassion or concern for my well-being. I was completely taken back by his lack of concern for my health. I walked away from the counter and he said nothing. In fact, he did not even make eye contact with me.

I went to my car and called the Walmart stores number and asked to speak with a member of management. I spoke with a very kind young lady. I explained my situation to her and advised her that I would file a complaint and get the name of the pharmacist.

I walked back into Walmart and asked for his first and last name. He refused to give me his last name and asked me why I wanted to know. I told him that I was filing a complaint against him at Walmart Stores. He frowned a said, “man, I told you the situation and you just don’t want to accept the facts.” You need to leave. I told him that I was not leaving and was very disturbed that he holds a position that manages live-saving drugs for people, but he shows no concern or professional competency. My exact words were as follows, “it is a shame that someone in your positions does NOT give a damn about someone else’s health. I told him that I found his behavior to be outrageous!

He then began shouting and me and telling me to leave his office. He walked towards me in a very threatening and intimidating manner and I told him, “I don’t think you want to jump over here and physically assault me.” He then looked at me in my face and told me to get away. He treated me with so much disrespect. I felt like trash!! He then picked up the phone and told me to leave. At that point, I walked away from his counter.

I found (Walmart Manager) and told her the story and she advised me to contact Walmart Corporate Headquarters. I, then called Walmart Customer Service and reported this unfortunate situation!

I am so disappointed in Walmart’s Pharmacy was unprofessional, disrespectful, threatening, intimidating and lack compassion. As someone who has managed customer service personnel for over 25+ years, I must say that his behavior was the worst that I’ve ever experienced from a member of management at any Fortune 500 company!!

ABSOLUTELY THE WORST!!!!!!!!!

I had purchased a four pack. Of the great value biscuits. The date on the can has march 12th 2012. I have sent this on feburany 1st 2012. There was an unidentified object inside one of the cans. I have taken pictures of this. I buy “great value” products often for the savings. We spend, on average $225.00 per shopping trip weekly. I called the location to inquire about what I should do. They told me to bring a “proof of purchase” and I would get a refund. I was not happy by this response. I shop at Wal-Mart for savings and for value. Standing in the check out line for 25 minutes (on average) is worth the Money saved.

I work for a billion dollar company. We base our sales off of customer retention. This is NOT the way we handle things. I felt prior this experience that GV is comparable to other products. At this point, I do not feel this way anymore. Any other namebrand company would have worried a bit more about everything. You take $255 X 52 and can figure out if that amount of money is worth someone concern. I honestly just called to alert your company of the issue. At this point, I will no longer shop with Wal-Mart again.

Just to let you know I bought some bags of pellets for my pellet stove at your Rochester, NH. store. Well my pellet stove quit working, the auger wouldn’t turn, when I scooped the pellets out I found a large bolt jammed into my auger. I will bring the bag & the bolt to the Rochester store, but if I know WalMart they will tell me tough luck. So please if any of you use pellets please by them from a reputable store. So I went back the next day. Well typical Walmart, all the Asst. Mgr. did was say “We try to get the best pellets available” and walked away.

Did not even offer to replace the bag of pellets. I guess the $4.00 would have bothered the  Walmart shareholders. It is a shame that you sit down and start eating supper and your hawaian roll has mold on top of it I call the manager at Walmart, she told me that I can get my money back and get some more rolls I get to the Walmart customer service desk and they call her and she never came and another manager name melba was helping me I went back to get some rolls like I had and they all had look like the other ones I had so I went and got three packs off the small bags they had cause they look better than the ones I had.

Melba tells me that I couldnt get those in d place of the other one cause they have different bar codes I want you to know that there are thousand of people spend all there money there and if something is wrong the customer service manger can care less you all need to change there name cause customers are not number one at Walmart.

How dare you take people away from thier families on Thanksgiving. Especially when i know all you big wigs making 6 figures a year are off spending it with your familiee. This is a disgrace. Families have so little time together but to take moms and dads away on the holiday. I aqm totally disgusted with you all. I hope walmart crashes and you are all unemployed within a year. I know you pay your employees garbage and you all make your big saleries off your little people who work in the stores. You are all trash every one of you. No family values practices at walmart that is for sure

It is the Wal-Mart Supercenter in Deland, FL. 1699 Woodland Blvd. It was a busy lunch time and I had to wait in line for more than 15 min. My cashier name was Tom, who happened to be the Customer Service Manager, helping out during the pick hours. When I went home, I found that my pound of turkey was missing. I had to go back to the store, where I found this guy Tom walking around. Yes, he remembered my forgetting the turkey and handed me the plastic bag. To my surprise, there were chocolate cookies inside. His response was: “This is what is left over”. The conclusion is that at least one more customer had the same problem like me.

The question is if he really forgot to give me my stuff and someone else took it, or he took it. Also, this is Tom’s method of doing his job – by not serving the customers. The tragedy is that he is a CUSTOMER SERVICE MANAGER WITH 7 YEARS OF SERVICE. It is ridiculous! How Wal-Mart is going anywhere further with this kind of employees? The good thing was that the Assistant Manager in charge gave me $25 gift card for this inconvenience. Nevertheless, I am so deeply disappointed with Wal-Mart, keeping in mind long wait time and bad customer service.

I have been called on 2 seperate occasions-for notification of winning Wal-Mart gift cards–one was a 1000.00 and the one today was 100.00. I answer the call, a recording gives the presentation, then I’m told to hang on a representative will give me the details of my winnings—-which no one ever answers the phone. Therefore, as a customer of Wal-Mart which I spend more than 200.00 weekly at your stores, do not appreciate this–false winnings game. If I have won, give me the prize, if I have not-leave me alone and do not call me again. I have more important things to do with my time. Also I’m rethinking if I should ever shop at your stores again.

I recently had to have my tires changed on my car I had an appointment @ the North Bay Walmart for 5:30 @ 6:45 went back to the tire dept. they did not do them they could not put the key in the ignition they tried to page me but I was not in Walmart I put the key in no problem they did not try very hard I put the key in and it started asked if they could Finnish the job they said no to they close at 8:00pm. Made another appointment for 4:30 on Friday 1.5 hrs later paged me could not put tires on I they needed to put cheaper ones which was fine 1.5 hrs. later went back to tire dpt.

tires not done could not get bolts off the wheels they said they were to tight they said they tried to call me at home I live 35 min. away I was still at the store gave them my cell # in case of a problem never even tried to me those guys had no clue what they where doing 3 hrs one day wasted and 2 and 3/4 the next terrible service I will never go back to your tire dept. again and will let people know what to expect on the BAD service.

We are currently looking for a lawyer to get justice in handling our Wal-Mart claim. Here’s our story. On Saturday May 28, 2011 We bought ground beef from Wal-Mart. The meat package date has use or freeze by May 30, 2011. On Sunday May 29, we cooked the ground beef. On Monday May 30, my family member was sick all day with fever, nausea, vomiting and diarrhea. He went to the doctor the next day because his symptoms had worsened. The doctor diagnosed and treated him with three different types of antibiotics for food poisoning. June 1, 2011 I took the remaining ground beef along with my receipt and told a manager what happened.

The manager Stephanie, filed a claim and took a sample of the ground beef. She stated to me the meat would be sent out to a lab. Later on that day, the manager called me to get more information. She told me we should hear back from them in a week or so. We still have the phone logs to prove all calls received and all calls made. Over a week had gone by before anyone called with concern. June 13, an employee Erin, called to see how we were doing. I asked her a few questions about the claim. She stated that she saw a file sitting out and decided to call us to find out what was going on and if we were doing better. She said she did not know much about the claim and gave me a number to contact CMI. C

MI is the company that handles Wal-Mart claims. I called CMI and left a message. I called CMI several times on June 16, and left a message with Cricket Daniels, still no call back. From June 17 to June 21, I tried again and was ignored with no response. I talked to a few managers from Wal-Mart and they basically kept giving me the run-around and told me, the manager who helped us with the claim was out on family leave. Finally, on July 12, I talked to a Bart Gills from Tyson Foods. He told me he sent out some forms for family member to fill out and send back. Family member filled out, copied, and sent forms back on July 31. On August 1, I talked to Erin the employee again. She stated that a manager asked her to give a call back to see what she could help with.

I told her that we had not heard anything from CMI. Erin gave an address she found online and asked me to contact them by mail, she also stated she left a message with Cricket Daniels. We never heard back from Erin but I made several attempts to get answers from Wal-Mart managers and CMI. No one showed any true concern. Finally, I called and spoke to a Joan from CMI and told her what was going on. Joan stated to me that she left a message/email with Cricket Daniels. She claimed that Cricket was out for the day. Joan asked me questions regarding the claim.

She told me she would contact Bart Gills to find out what was going on. About 5 minutes later Joan called me back and said that Bart Gills was out of the office but she left him a message asking him all the questions she wanted to ask concerning the claim. Joan also asked him in her message to contact Cricket Daniels on Monday morning, August 8, 2011. Monday morning came, we never heard from anyone. August 11, I called Bart Gills. Bart told me he never received the ground beef sample and suggested we contact Wal-Mart to find out what happened. That same day I called Wal-Mart and talked to a Manager named Melissa. This is the manager that took over for Stephanie while she was on family leave. She said Stephanie would be back on August 14.

While over the phone, Melissa looked in our file and saw no documentation that the meat sample was ever sent out. We no longer wanted to speak to Bart Gills. We did not purchase the ground beef from Bart, we purchased the meat from Wal-Mart. We feel that Wal-Mart showed negligence when they took a sample of our meat and never sent it out to a lab. We have been lied to and treated with no respect, sincerity or true concern. We have been Wal-Mart customers for over 20 years and never thought we would ever be treated in this manner. We want justice and we want to be treated like the loyal customers we are.

We have proof of medical records, receipts, copy of claim, claim number, copy of statement of damage form, photo copies of dates on meat package, phone logs, and written documentation of all calls made and received.

This has to be the worst run wal-mart store in this state. Week after week shelves are bare. Clothes are on the racks so you cannot read the size and racks are marked with the wrong prices. One rack was marked #17.97 but everything on the rack was less than $10.00. This morninng a rack had a price on the top of $5.00 on clearnace but the clothes were $7.00. One week we buy something which requires a refill and the next week and for weeks after there are no refills. We go to another wal-mart miles away to get refills. You sell curtain shades but for 3 months there were no brackets only an empty spot.

For three weeks the shelf has been bear for a certain package on nuts but the space is still on the shelf. This morning when checking out at the register there were 9 empty boxes at the checkout. I have complained to the manager and even showed him some of my concerns but he only makes excuses. We have shopped several wal- mart stores and do not seem to have the same problems. Its time this store had some attention. Thank you

Think twice before signing up. Run by T-mobile, When you find out the service is really bad, then you find out the customer
Service is much worse. When you decide to cancel, you will be billed double for each line. You will be charged extra to pay by phone, or for less fees you can go to Walmart and pay with cash or debit card, no credit card accepted. Walmart will punish you if you decide to cancel your service, I did call and speak to the supervisor, all I got was to bad, you will pay for your family mobile plan because you signed up for it.

This compliant is centered around the Walmart credit card issued by GE Money Bank. I applied for a Walmart credit card. The issuer, GE Money Bank approved a $1,000.00. Over the phone but indicated that I could not use the card for 7 days.
I then received a letter from GE Money Bank indicating that I was going to be charged a high interest rate (22.9%) because of my credit and credit score obtained from Trans Union Credit reporting. The letter from GE indicated that my credit score from Trans Union was 491. I called the company and explained that my scores from all 3 credit reporting agencies were in the 690 range and that information was from a report that I obtained earlier that day.

What found out was GE only ordered a credit report history and used their own scoring model to determine my score and subsequent interest rate. What a tactic! I cannot believe that “Sam” would allow this. There are established standards to review an applicants credit history and related credit scores. This action by GE Money Bank is nothing more that a ruse to get uninformed consumers to accept a high interest rate by telling them that their credit score is low and leading them to believe that the score was from an established credit reporting agency.

This is nothing more than deception and serves as more evidence of the collusion between large corporation scamming their customers. This is a clear violation of the Dodd-Frank bill. It took 4 hours out of my day to track all this down.

After reading other folk’s complaints seem small, but it is a complaint none the less. I like the small shopping carts, I do not have a family to by for and prefer a small cart. If I want a larger cart I will get one. So I went to the return/refund area thinking that I would get an answer. They told me to talk to the manager and he would be able to give me am answer. He said that he did not know why (one guess on my part is that a larger cart may have people buy more) but that I could call 1-800-wal-mart, and i would get an answer. This is a farce. Trying to get an answer by using the number is a merry-go-round.

I have been cut off, and or told that I did not exist. I do not like Wal-Mart, and only buy there when I have too do so. At times I wonder why, this only enforces the why.

June 20, 2011. Dear WalMart: Last year I was in the gardening section of the Walmart in Norfolk, VA at Tidewater Drive. While in the checkout line, I saw that the employee at the cash register was very hot. The gardening center, as you know, is outside w/o AC. She also was a senior citizen about 65ish looking. I asked her about getting water, and she had to pay for her own and was not allowed to leave the cash register to get any. She had only a small fan to cool her off, and, of course, being summer, it was really croweded so there was no one to relieve her. I saw another personnel attendent, and told him of my concern, however, he showed none!

WalMart a billion $ industry, and you cannot even afford to give your outside employees water during the summer! I am sure that it may amount up to $20,000 maybe alot more to help your employees keep cool. But she was afraid to ask and after speaking with the attendent, I felt that she was afraid of loosing her job. You all think that running a sweat shop is legal. I have decided to report the Tidewater Walmart to the ACLU. Sincerely, a concerned customer.

my husband purchased a cell phone for my step daughter well due to some financial issues we had to cancel the servic for a month! after the month my husband and i were ready to have the services cotinued but there is an extra $50.00 charge for the month we di not use! they do’t want to give us a free month of service so why pay for a moth that we didn’t use! fair i fair and i have encouraged sales for this service and six people i know have obtained services due to my repore but i think things are about to change!!

Tried to return something, evendently they do not stock it any longer. So I asked the girl to call the Manager, she did, and it was the same answer NO refund. The Manager was staring at me the whole time Kinda like don’t you understand. I understood everything she said then she said good bye. I left the store and called customer relations and explained my situation to the representive and she assured me I would get a follow up call. Within an hour I got a call from somebody (a man) who told me he got a message from the store manager that I was not to shop at this store any longer. I spend in excxess of $500 dollars each month a Walmart and this is the way they treated me.

I am a senior citizen on a fixed income, and have been shoping at this store since it has been open without any problems. Never have talked to this manager before. Now the corporate office is looking in to it. Its funny when I look at all the executives no one is responsible for the customer relations. Guess that tells me something. I lived 50 yrs without walmart and I guess I will live a little longer with out it again. My advise stay away.

I used to go to this Walmart store on FM-1960 (3450) every week. Now I go only for one or two food items that I know are lower than the other store. This store is so low on casher service that today I left a cart in line and walked out. Four cashers in the total store at noon. Two in their so-called fast check out line. And one could not take cash. She needed help. This has happened before–no cash for change. This Walmart store needs a shake up at the manager level. Their is very little help for these cashers in this store and it has to hurt sales and this manager is cutting back more in turn.

The Walmart store is a mess and the junk in the aisles is like you are in a Mexico food store. Shelfs are not kept up and are dirty. You can tell when this store has somone from the corpate office. More total cashers on the payroll in one day than all the rest of the week. People stocking and cleaning everywhere.

Tire Blew out on I-64. Went to wal Mart for Warranty repair because i had originally purchased Road Hazard Insurance. Waited 10 minutes to be assisted because there was only one person in store at the tire center and she was busy making keys. After giving my keys to the attendant I waited another 30 minutes (While I watched only one car in the bay, four employees laughing and joking with each other in the bay area) for them to finally come over to me and proceed to tell me that they could not honor the warranty due to the tire being “ESSENTIALLY BALD.”

(The AAA mechanic had already told me that I had gotten good wear out of the tire as there was only about 6-7, 000 miles left on it when it blew out.) I then asked for a manager and waited another fifteen minutes for him to come to the tire center. They called twice and the girl at the tire center desk had to go get him to come to the tire center. (They had already announced over the phone that they were dealing with an irate customer.) When the manager came up to me he asked how I was doing and I said “Not so good.” I then explained all I have already stated and he merely said “We can’t honor your road hazard warranty.

I was furious and asked him if he really wanted me to take my business to Paynter tire store (A locally owned store I had already called and discovered I could purchase the tire cheaper there.) and he said “No, but that is your option.” With that said, I left the store and proceeded to telephone Wal Mart to lodge a formal complaint. As of yet I have heard nothing!

I purchased a 42 inch flat screen TV 2 years ago at Wal-mart and it has quit working already. The picture is black but the sound is still there. I am very mad that your product (42 Inch Flat Screen TV from Wal-mart) will only hold up for a period of two years. I would want you to stand behind your product.You can cotact me at oispy [at] valleytel.net

I am a handicapped U.S.veteran confined to a wheelchair with one leg missing. I recently moved into a new apartment and had to order several kitchen items on line. I have always shopped at Walmart because of your quality service and products. However when I received my new Sharp microwave I was very displeased because the clock only shows half the numbers and there is a dent in the side. I know this could have happened in shipping, but who knows. If you people can look up my order# you can see I did buy it from you. I am unable to return this item because of my situation.

Therefore I suppose I am stuck with item and will have to make due. My e-mail is shockley.geoffrey [at] yahoo.com if you care to respond. I suppose I will just have to find another store on line to shop from, because Walmart is the only store that sent me damaged goods.

I bought a new battery for my car in November of 2010 for $86.oo. Since the battery is only four months old it should be trouble free. This battery will not hold a charge and is dead each morning but when I took it back to the Wal Mart store in Chillicothe, Missouri they tell me it checks out to be good. They told me they would not replace the battery. I bought another new battery because this battery will not perform like a battery that is in good condition.

Since we can’t use a battery that goes dead, we have junked the original one we bought. We know this battery is defective because a replacement performs perfectly. I can’t believe that a company like Wal Mart will not stand behind a defective product no matter what your tester says. I expect a reply from Wal Mart since I am one very upset customer.

I am sure you get complaints for every possible angle so I will not expect miracles. My complaint is not with Walmart but one of your suppliers. Of course you have millions of suppliers and policing them is impossible. Lets make this an exercise in awareness. Video games are relatively expensive and are usually for mindless entertainment. I purchased the latest and greatest RPG called RIFT. This game is an MMO and sponsored by Trion corp. On the package the offer is a “30 day game subscription included for new accounts:” The cost of the game aty Walmart is $49.96 which is nothing to sneeze at. However if I can play a game for a month, my entertainment costs are acceptable.

Here is the dispicable corporate deception. I paid $50.00 for a product. When I logged on to activate an account in order to play the game I was informed that I had to give the corporation access to my financial account. I do not give my credit card information to unknown entities and hope they are legitimate. I not only paid $50.00 for a useless product but when I called Trion customer service they told me a credit card was mandatory in case I use the product for over 30 days. Of course we bantered back and forth as to why they insisted on finalcial access for an issue that hadn’t even occured and on top of the intiial game investment. I pointed out other MMO operations do not require mandatory financial access with a 30 day FREE subscription. The agent was not interested and could care less.

So now I have an expensive disappointment caused by deceptive corporate practice. The 30 day free subscription is anything but free. And once you buy the game you are stuck without recourse. I just wanted to let you know not all your vendors are legitimate.

Best Regards,

Edward Cambria

On the summer of 2010 me and my wife purchased four new tires from Walmart and with the purchase comes a free tire rotation every 10000ks. So when we had 10000ks on the new tires I made an appointment, and picked up the car which was longer …than I was told it would take. I then went on the highway to home and now there was a vibration at highway speeds. Which was not there before the tires were rotated and was not there with the old tires, which we drove across Canada with. I phoned Walmart when I got home and they said bring it back and they would balance the tires, they said they could have knocked off a wheel weight this could be true.

So my wife takes the car back and they balance the tires and tell us that we have a bent rim.So I said I would look at a solution to this in the winter as the summer tires will be coming off in a couple of months.Note Walmart was the only one to have these tires of the car, so when it was time to take the summer tires off I removed all the tires and found that three of the plastic centering rings in the rims were missing. I phoned Walmart and was told that “Quote that they have never seen anything like this or come across this. All after market rims and even factories rims sometimes have these.”

The Manager said they would pay for new ones if I wanted to find some, so being winter time I would wait till spring time. Well I found some for about $15.00 plus taxes, I went back today and talked to the manager and he said that they would only pay for a wheel balance and not for the rings, which walmart was the last one to have the summer tires of. Now being a auto mechanic myself from past experience I know what this can do if you leave out only one which fell out of a customers rim and I did not see it.

So if this manager is willing to part with a customer who will tell not only one person but many and will not step foot in this Walmart store or any Walmart stores then that his choice.

Wal-Mart – Richmond, KY. I did not intend to take time out of my busy evening today to sit down and write a letter complaining about the service, or rather the lack thereof, I received in your Richmond, Kentucky Wal-Mart store this evening. Generally, when I as a customer have the experience I have had at a store, I do not take the time to write or speak to anyone – I just do not return. Nevertheless, I am not so naive as to think that one person no longer shopping at your Wal-Mart location will make a difference. Additionally, I like Wal-Mart and hope that by writing to you that you will research this issue and take whatever action you see appropriate to ensure that no other customer that comes to your store in Richmond, Kentucky has to leave with such an experience.

I am a frequent Wal-Mart shopper despite the bad press and accusations your company receives for how poorly Wal-Mart allegedly treats their employees, because I understand that while a company has a responsibility to employees and the community, a corporation’s single fundamental function is to be profitable. This is acceptable to me and I have no complaint regarding Wal-Mart at a corporate level. In reality, I go as far to accept that Wal-Mart customers regularly enjoy the benefit of lower prices due to the business acumen of the leaders Wal-Mart employs.

My complaint is about a Wal-Mart employee that I have had the misfortune of dealing with at checkout four times including today. As often as my family and I visit your large store, you can imagine that it is not common for shoppers to remember an employee that checked them out only four times out of the many hundreds of checkouts we go through each year. My experience each time has been so dreadful that I remembered her when I saw her as I was entering your store after our first encounter. After this first encounter, I made it a point to go out of my way to avoid any checkout line operated by this employee – this worked well for a few visits. Then I realized that being a frequent customer in your store, I surely have the right to receive a pleasant experience when I come to Wal-Mart without having to go out of my way to dodge specific checkout lines each time.

The cashier at checkout is unpleasant and has not once greeted me while ringing up and bagging my items—no “hi,” no “hello,” no “how are you today”. In addition, a smile goes a long way but you will not find a smile on this cashier’s face. If you as a manager and Wal-Mart as a company choose to employee customer-facing people that are not talkative and cheerful, this is incomprehensible however I can accept this because I work in customer service and manage over 500 customer service representatives at an international IT services company.

In fact, most of the time I’d love to go through a checkout at Wal-Mart where the employee was not talkative but was something far more important to me (and undoubtedly to you and most of your customers); competent. Admittedly, I have never read the job description for a cashier at your company but I feel like I have a reasonably good idea of the main core competencies required to be a first-rate and effective cashier in a busy environment such as Wal-Mart. I am writing this letter because this cashier displays zero of these core competencies.

Below are specific issues with which I have taken offense and experienced each time:

• The cashier’s inability to operate the barcode scanner a lot of the time. This is fundamental. She tries and sure this counts for something but in the end, results are what actually matter. After trying unsuccessfully with the barcode scanner, she stumbles around holding items up to the light or frantically flips through a book of items to try to ring up the item all while customer, some more than others, patiently wait on her to catch up and get on with it.

• The cashier’s inability to operate at a steady pace. The pace at which she moves can only be described as at best sluggish and lethargic and at worst as lazy and apathetic. I have experienced this in my time as a people manager—people who have a one track mind and for some reason cannot or will not display any sense of urgency whatsoever. She makes customers wait while she empties change into her register from the packaging in which coins are stored. If she could do this and other simple tasks without bringing the entire line to a standstill, she would only be one step closer to improving but I am sure her customers would be appreciative.

• The cashier’s inability to bag items properly, specifically bread and eggs. Three out of four times, our bread has been bagged with numerous other items that proceed to compress and crush the bread. While it may seem insignificant to her, uncrushed bread is not an unreasonable request and I presume you do not want your family’s bread destroyed either. Furthermore, I was not purchasing bread the one out of four times bread wasn’t demolished.

• The cashier’s refusal to display basic customer service skills such as being friendly, smiling, and making sure you are not taking any more of your customer’s time than is absolutely necessary. Specifically, I make it a point to tell the cashier to have a nice day to which I do not even receive a response. I find this in every respect to be unacceptable.

In my experience, after attempting additional training, I am usually presented with a difficult choice to make; a choice I have to make for my customers, my company, and my colleagues. Nonetheless, I do what is best for our customers and company at the same time by making the tough decisions and carrying out whatever action must be taken immediately.

I sincerely hope you and your company does the same. I am not advocating that this employee be separated because she is not my employee and I do not know the entire situation. You may feel that the employee can improve with additional training however if you do not or this approach has already been attempted, I implore you to do what is right for your customers and the customer experience—whatever you determine that to be.

I believe this employee’s first name is Sharon but to be entirely honest, after having to take time away from my evening, it has slipped my mind. The reference number on my receipt is 108200204659. The TC# on the receipt is 9022 2283 4746 2724 0487. I checked out in the “20 item or less” (often considered the “express” register however this was certainly not the case) register nearest to the door on the grocery side of your Wal-Mart store at 7:59 PM ET on March 23, 2011. I hope this is enough information to identify this employee.

Finally a family plan I can afford? think again because may be not. I consulted with sales rep at walmart store and the customer service over the phone several times before i decided to subscribe, i will need 4 lines total @ $120.00 a month, I specifically asked if i can retain my phone# the other 3 lines that will be added will be new #’s they all said no problem at all. I purchased everything I needed to start, read all the walmart family mobile reviews, activated my 1st line, canceled my old carrier, when i tried to activate the 2nd line the walmart rep. said sorry that i will have to purchase the 2nd line at full price that’s additional $20.00 making it $140.00 or give up my old phone# on the 1st phone for a new #. Buyer beware they draw you in and then the truth. i can not afford $20 more a month so I’ve decided to put adding my kids for now, you can imagine how disappointed they are.

The Walmart I have been shopping at has made a practice of stealing from the customer at checkout. Walmart store Supercenter #3739, 5875 E Franklin Rd, Nampa, ID 83687 makes sure all items are not in the bag or a bag is set aside at checkout. I have noticed 5 times when I get home items are missing from my purchase. They have ripped me off for around a hundred dollars using this tactic. Such a practice is common thievery and Walmart should be held accountable. I have made a couple online complaints which were ignored!

It is no wonder Walmart claims to be able to sell products so cheap. In fact it appears they can resell products several times to several customers before the items finally leave the store.

My daughter inadvertently over drafted from First Convenience Bank inside Walmart. Within 2 days, the OD charges had run up to $300+. We went down and took care of the charges, as well as closing the account. They tried to get her to leave the account open with a dollar in it. 5 days later, a $9.00 charge came in, which sent the already closed account into overdraft again? At this point, they sent to collections and are calling her 5+ times a day. I put some of the blame for how this bank is preying on people who are having difficulties, on Walmart, as Walmart must know of their business practices, and lets them prey on their customers. Start taking your complaints to the grocery stores who are hosting these banks.

Today is February 19, 2011 and I went to Walmart after work tonight to pick up a few things. I stood in the pharmacy’s line behind a customer and the clerk told me that she was not taking any more peoples, and I was furious mad because I was tired and she did not have any more customers after me. I left that area and went to get some money orders and found myself standing in a longer line with maybe fifteen other mad customers. There was no reason for the long line. Behind the counter were two managers, one of the manager’s name tag had Tiffany, and the man’s name was Leroy he was just useless in the area.

They was all helping one customer. I asked for a manager and Tiffany gave me 1-800-Walmart. I called that right away and I was directed to a location. My store experience tonight at the Harvey location in New Orleans was a bad experience. I have shopped at this location before and every time I go in this store the people does not smile or show if they care whether you come there to shop or not. I went there one morning to process a moneygram and the lady behind the counter was fifteen minutes late for work.

The time posted for opening had 7:00 am and she told me her boss had scheduled her to come in to work after the time of opening. I told her that did not make any sense to schedule a person to come in after the opening time. Just because Walmart have a store on every corner it does not justified poor customer service.

When shopping at Walmart be sure to double check what you are being charged. When at the Walmart in Manassas, VA, several pairs of pants rang up at 17.00 instead of the 10.00 that was clearly stated on the sales ad right above the items. Of couse I questioned this. so the Customer service Rep that runs the clothing dept. Went and checked on the items in question and came back saying that they were indeed 17.00. The only excuse she could come up with was someone stocked them on the wrong shelf? There are to many other places to shop that respect the consumer. My advise is do not shop at Walmart if enough people say enough is enough Either Walmart will evolve or go out of business.

I don’t know what I was thinking going into Walmart the week before Christmas…craziness!! There was practically a line to GET IN the store. Walmart is normally packed at 4pm anyway, but yesterday it was a zoo! Anyway, I was looking for cotton balls…it was the last thing on my list. I was over in the medicine/health/beauty section looking for them…and looking….and looking…didn’t find them! They’ve totally re-arranged the health/beauty section…and I didn’t find cotton balls. Of course there wasn’t anyone I could ask and everyone around me was rushing to get to the next aisle like it was the final lap at NASCAR! Seriously, never again will I shop at Walmart anytime around Christmas. It’s a death wish.

Oh! and guess what? They totally removed the fabric/crafts section at walmart! I stopped a worker to ask them where it was (I’m making a new Christmas stocking) and she said they’ve all been removed! Wow. So sad that we don’t do craftsy stuff with fabric anymore to buy it at Walmart. They probably just couldn’t compare to Hobby Lobby or Michael’s. Ouch, Walmart.

I”m a very busy person like most of us in today’s mainstream business world, so with out my phone im a sitting duck and will cost me money with every call missed! So I move fast to my local walmart where my phone is from, in a panic i go back to electronics where i can get my new phone, of course all the cell phones are locked up and i need assistance. There’s a female associate there and when i ask her for help she tells me shes on a break but she will get some one to help me, which she does and gets back on her cell phone with her personal call on the sales floor! After an hour waiting at walmart I was done and ready for somebody who ACTUALLY CARED to help me fix my cell phone.