Walmart Complaints Continued... (Page 10)

1197+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
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This complaint is on reference to Walmart 92 Plaza Lane in Oxford, Alabama.

Someone from region needs to pay an unexpected visit to this store and see for themselves how terrible the management coordinates. They are ALWAYS out of everything and never have a variety or selection. My husband and I have continuously tried to give them the benefit of the doubt, but after tonight - we will be shopping at Target and Publix. People in the area have told us repeatedly that the Walmart in Anniston or Pell City is much better... well, I'm not driving 15 miles out of my way when the gas money I can save will just go to convenience and support stores that do have a variety and know how to properly order so that items are in stock!!!

60

I went to Northgate Mall Walmart in Edmonton Alberta and I wanted to make a payment or as I put it "put money on my credit card" and the cashiers or the customer service at Northgate mall in Edmonton did not know how to do this transaction. One associate who works in the Customer Service told me she never heard of this kind of transaction and she has been an associate for 7 months. A store manager came a lady and she didnt know how to do either. I was not a happy customer so I left. I called another walmart in St. Albert and I asked them the same question through telephone to see if they knew what I meant by saying "I would like to put money on my credit card" and they knew what I meant. I am so upset about my experience at Northgate Mall Walmart. I thought all Walmarts would know how to do this kind of transaction. Iam still pissed off and it ruined my day. I am not going to wait around so they can ask other people when Customer Service or the cashiers should know of this kind of transaction.

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I had an acc. With you of which I did not receive service and had was to cancel within days. However i'm receiving billing from you stating I owe you $21.81. Why am I to pay for service that I did not receive.further more you are threatening me to mess my credit up by turning this bill to a collection agency.

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I went into the Amsterdam, N.Y. Walmart to purchase printer paper, but I could not find any. I found the Office Supply section, BUT to my amazement there was none to be found. Clearly this was because of all of the Valentines stock that was put out. So I proceeded to try to locate an associate, but guess what? I could not find one of those either.

Then I remembered that I needed to pick up a cable for a DVD player. I wasn't sure of the correct one , so again I tried to locate an associate in the Electronics Department, but, you guessed it, there was none to be found. If I tried to rob the store I bet I would have found a bunch. So now I'm really irritated, so I went to the Customer Service Department; but no one was there.

Big surprise! With this I walked out of the store and went to Target's. I purchased my paper and cable there. If I was a store manager I would be very upset at hearing this. I feel the store manager should be fired and get someone in there that cares. And just so you know, I am spreading the word to family and friends. I will also NOT step foot in that store again.

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I'm 62-Watch income so when Walmart has the bins full of $5 DVD's I buy. Have tons of DVD's this way. Purchased one started to watch, but into program stopped and would not play. My dvd is fine, as put several others in to make sure. Have never had any problems before. Took my DVD with receipt to Store - Walmart on Hudson - Woodbury, MN to get refund and was told that once opened cannot get my $5 back. Sears, Target and anyone else does same. I asked - Then how does a person know if DVD works if they don't play it? Told same thing. Had to Exchange for same. Went to look for same but not available now. This is wrong. You just stole my small $5 from me. If you are doing this to me, how many others lose their $5 across this country. I want my $5 plus tax tack. I shop at Walmart all the time for your good prices and sure didn't expect to be treated this way.

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We shop at W.M and spend 2-3 hundred a week. My husband says no more! The store is so dirty that most of the time we won't use the bath rooms there at all. There is never enough check outs opened. Today when I was there they had only 1 opened and it was backed up for ever. Employee's walking around with casher badges on but not working at their job. The price they have in front of a product is so often a much higher price when you go to check out. We travel around the country and this is by far the worst store you have. Please do something about it as my husband will not let me go back there. We are not the only ones with these same concerns. People are talking about it all over town and say they are done shopping there. Just today they over charged me over $11 for things I didn't buy. Something has got to change for the better here. Please contact me by email and give me some sort of answer about this. Thank you, Phyllis Lavender

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Swing set for my grandson for christmas morning was not at Walmart Chalmette store or should I say one box was damaged and they could not find the other box. I ordered the set November 26th so I would havej it for christmas. I got a gmail that it arrived at the Chalmette store on December 3rd and I had until December 18th to pick it up.

I was refunded my money after I was told the boxes were there but severely damaged but later found out that they really could not find one box I don't think they even had one box. Something happened to my set and I don't feel I am getting the right answers and that Walmart should find a way to get me the set before Christmas because I reordered the swing set like I was advised by Walmart in Chalmette and then called the customer service line and it was possible I could get it before charistmas by was of Walmart truck.

ANOTHER LIE. I am very upset that I will not have my grandson's christmas gift when I ordered it in plenty of time. Someone at the Chalmette store messed up......I would like to talk to someone higher up than a supervisor in customer service but I need a phone number.

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I was at your somerset pa store today at 1:30pm going thru lane # 6 and spending in this instance $208.00, and was never so rudely treated. First as i am trying to take the bags off the spinning thing she is continuing to spin it catching my hands, i even asked the girl what her problem was and to slow down, and she gave me a dumb look. Then I had a $6.00 container of cupcakes taking them off the top table area having them in my hands and she throws a big thing of toilet paper on top of my hands knocking the cupcakes over. Rude rude rude, I went and talked to customer service, and they said they will talk to her i am sending this to you to be sure they carried this out. I am really displeased with this service. Bonnie Thomas

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The customer service at the Spearfish S.D. walmart store just gets worse and worse. The managers are just totally stupid and have no respect for customers or the department managers.They really need to do a new assesment of this store.The manager named brian is the worst and has no respect for customers and is not willing to help customers not to mention the Tire and lube is the worst department of all in his store with absolutely no respect for customers or helping customers and going as far as turning customers away up to an hour and a half before the department closes. The way the managers treet the employees and the department managers they either need to be sent to a class and retrained or fired and people with commonsence given the positions.Another really stupid thing about walmart is the fact that stupid people in Arkansas order for a store several hundred miles away resulting in the store NOT haveing what they need for the area (note the sporting goods department.) They NEVER have the right camo clothing or the right shotgun shells for the area!!! To a consumer this is just plain STUPID!!!!

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Well today hasn't been the best. Got into a big argument with Wal mart. My 10 yr old grandson bought a game for his computer that was $60. When he got home and we opened it there was no disc in the case. I called and was told that "we will mark this in our book. It happens often" We live 75 miles from the Wal Mart and don't go there every week. Today we jumped in the car and went there. All I got was a rash of shit from them and no replacement for the game. I asked the manager after he told me sorry how it felt to steel from a 10 yr old. He then proceeds to tell me that because it's a war game a 10 yr old shouldn't have it. Big mistake on his part. They also said " We will check with the clerk on duty that night and ask why it was never entered into the log book and call you. They still haven't called and don't expect them to.

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I was taking some headlight bulbs back to the Walmart in Cullman, Alabama today and as I was going in the alarm sounded and I told the greeter I was bringing the stuff I had back for a return. The greeter said"no problem" so I took the bulbs back to the customer service desk and was informed that they couldn't take them back because I didn't have a receipt. So as I was leaving, I got close to the exit way, I remembered that I needed to get some work pants. I was in a weird situation because I didn't wasn't to take the merchandise with me and come back and there be a different greeter and have to explain why I had merchandise with no receipt and the alarm going off. So I asked the greeter if she would hold on to the merchandise while I get the pants.

So I got the pants, bought them and as I was leaving I asked the greeter if she needed to see my stuff because now I was carrying more stuff. She said no and leaned close to me and said"I know what you're doing, you're trying to annoy me ." Then she said"I don't know if you serve him up there or if you serve him down there but you're going to hell if you don't change your ways." I said"excuse me?" She said "you're going to hell!" I felt very violated in public, I didn't go to Walmart to be treated like this. I've been a loyal customer for years and I spend the money I work hard for every week at Walmart but will not be doing so anymore! I went to the manager "Amanda" and made a verbal complaint of what happened. I will be contacting my lawyer on Monday to see what more I can do legally.

I hope what happened to me today never happens to anybody else.

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When Walmart first opened here in Pahrump Nevada it was a great store to shop at but over the years the service and selection, especially the service have gone straight to the septic tank. We used to buy everything there instead of traveling to Las Vegas. Our purchases averaged about $800 per month. As our family grew up and moved on we spent less but still about $400 per month. Now we spend nothing, zero zip, as the people who work there are very unhappy and grumpy, you cannot beg borrow or steel someone to help you.

The last time we shopped there we had about $30 worth of goods in our basket and wanted help in the fish department, we waited and waited, no help, we just walked out and never went back. We now go to Las Vegas once a month and use our Costco card, if we cannot find what we want there we go elsewhere in Las Vegas. We also shop at the Smith's store here in Pahrump and we have spent almost $600 there since the first of the year, we used to spend that money at Walmart, I would rather spend a little more and shop in a store that wants my business with friendly sales people than shop in a dumpy frumpy place with no service. Fortunately for Walmart they have a captive audience here in Paahrump, I just don't happen to be one of them. Good luck.

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Today 10/6/12 I shopped at your Morgan Hill Store only to leave without the groceries purchased because your registers could not handle debit charges. At 11 am I called the store and they were once again working. Over a week ago at the same store whic attelmpting to check out where the lines were enormous an employee told me to go to pharmacy which I did only to be told they could not handle the produce I purchased since thsy did not have a scale. I left the groceries on the counter and on my way out I told an employee about my situation and she told me to wait while she went to pharmacy to gather the goods and checked me out at a regular counter. By then many registeres were open. For a large grocery chain like Walmart these things just should not happen! These type of events have never happend to me in all the years I have been shopping at large grocery chains. Why did I go through this?

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I went to Walmart last week to buy an Ipod for my grandson as a Christmas gift. When I went to the department a young girl employee said she had to go get the key and walked away. I am not sure if she forgot what she was going for but after waiting approx. 20 minutes. I left without making my purchase and no other customers were seen in the dept being assisted either. Yesterday I went back to Walmart to buy the Ipod and the same girl came buy and said she had to go and get the key to open the case.

I can't understand why the key was so far away because she was gone for 30 minutes and I never saw her again. A male manager strolled buy and I explained I wanted to buy an Ipod and he said he had to find someone to go and get the key. I told him someone went about 30 minutes ago to get the key and has not returned. The manager could not help and but this time I was gettin very frustraed and asked to speak to another manager and was told the onlt other was in the garden deptartment and I would have to wait. About 10 minutes an older female came and I tried to explain that I wanted to but an ipod and this is my second trip to the store to make my purchase and no one will wait on me.

She was very rude and said they were busy, although there was not anyone in line or in the department to buy an Ipod. In frustration, I went to Target. I was immediately assisted with friendliness and kindness and the store had many customers in the department I was in. The employees did not seem irrated that they were busy and I made my purchase. I was also surprised that I got a free $50.00 gift card for making the purchase at Target. The employees were so nice and friendly and made my shopping an enjoyable experience. I definetely will take my money to Target. Apparently Walmart does not value customer service nor orient the employees how to wait on the customers. I am very disappointed in Walmart.

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The Pharmacy in Amherst Virginia has very poor customer service. I went to have a prescription filled yesterday and they said it would be 15 minutes. I needed to get back home to take care of a couple of things but chose to stay and wait since it wouldn't take very long. I went back up after the alotted time and they said, well we had to order it, we can give you a partial tonight or you can pick it up tomorrow after noon. I said I will just pick it up tomorrow since I needed to leave. I went back today and they said they had to order it from warehouse so it would be a two day delivery but they could give me a partial or I could come back tomorrow. I said, give me the partial. I had to stand in line for 20 min to get my partial after waiting the alotted time rather than them calling me up and giving me the partial. I have also recently had a prescription filled that had the option of one month or three and I got one month since they did not have enough in stock an when I went back they said they could not fill it since I got a 3 month supply already but I had not so they had to drop the prescription as if it were a new one into the system so that insurance would ok it for me to have the prescription again. That is insurance fraud no matter how you put it!!!! I started going to Walmart for my prescriptions due to the increased cost at CVS but the lack of hassle and the professionalism they have is worth the added expense and I am now considering going back to CVS. I have worked as a pharmacy tech and have been in medicine for 11 years. I am now a nurse, so I am not new to how things should be professionally handled. This is definitely not professional. Even when discussing the issues with the pharmacist, rather than come around from the counter and speak to me he spoke to me from behind the counter that was 2 counters back. I could barely hear him and it was actually a violation of my HIPAA rights, so there needs to be some serious changes in the pharmacy in Amherst Virginia's Walmart. They also need to utilize some type of paging system or some way to notify people while they are shopping of issues that have arised because this is not the first time I have spent a great amount of time in the store just waiting on a prescription just to find out they didn't do anything with it.

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The Walmart center in Murray KY is a disappointing location. My family shops there at least once a week and it is never properly stocked with products. What is the purpose of putting 2 canisters of one brand of formula on the shelf? They never seem to have what I need for my daughter. The associates seem bothered when asking them for help. With the condition of the store I'm not sure why you have them working there at all. We purchased a sandwich from the deli yesterday and it was definitely not worth the money. Overall this store is an embarrassment and something needs to be done.

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Walmart"s Family plan is worst wireless plan they have out there, poor, poor customer service. They lure you in saying two line will be $70.00 and approx. $5.00 in taxes and fees. I specifically asked before I sign up about all the additional taxes and fees that will be added, the girl told me will only be around $5.00 for both phones. Financially I am not ready to sign another contract with any phone company so I was deciding between Walmart Family or Metro PCS their wireless services in my opinion is about the same. When I got my first bill it was $86.46! The fees and taxes was $16.46 not $5.00.

I was upset, so I switch to Metro PCS which theirs was $70.00 for two phones everything included!!! Unlimited phone time texting & internet service!Metro PCS ended up the better deal. They are far better in customer service. They are physically there if you need to talk to a person. No one at Walmart can help you when it comes to your phone bill questions. Instead of you having to call Walmart Family Plan, make sure if you do you have that 4 digit pin code they "supposedly" gave you when you signed up with them.

If you didn't write it down or can't find the number you will need to go to the store and have some from Walmart call for you (people in Walmart doesn't even know this, they look at you and think you're completely stupid when you go there and ask them to call for you) Then you can changed your pin#. This was so stupidly ridiculous! I answer the password question and offered my ss#, home address, DOB, acct# and this was still not enough for the girl on the phone to assist me with my billing question. I had to physically go to Walmart and straighten this out.

When it comes to wireless phones Metro PCS is by far better and you get more for your money and better customer service! I am seriously thinking of starting to do take my business somewhere else, I am finding out with smaller businesses you get better customer service!

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i got ammo the day before had receipt ammo unopened they said no returns if they took back they have to donate to police dept. OK so i am a customer that spend 10k to15k a year at walmart so your going to piss off customer over 25$ return.

so take it back make donation of 25$ walmart makes millions at this one location and keeping customer happy. i am not sure why they are not allowing returns on ammo maybe it have something to do with the shooting  i am not sure but this is not right?!

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Shopping at Uptown Walmart in Victoria this afternoon I encountered a very powerful smell while I was in the produce section and then it quickly spread to the cash register area, I could not get out of there fast enough. It smelled like someone was cooking popcorn with a very strong cooking oil. My eyes immediately started to water and I could feel my chest getting tighter, I could not breath properly. The gentleman at the register said that it bothered him as well. I have now been home for over an hour and my eyes are still very watery and itchy and I still have a tightness in my chest and find it difficult to breath. I will not be going back to Walmart any time soon and with a Target store opening in my area that is where I will be shopping. 

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So on 8/27/2013 at 6.38 I found a screw in my tire I went to the service area where a young man husky built. blonde hair was walking out texting on his phone I asked are you closed he said we close at 7pm. I told him I found a nail which at the time that is what I thought it was in my tire. He walked over and looked at it and said we cant fix that it is on the side wall of the tire and walmart has standards we can only fix the tire if it is in the middle of the tread. I asked ok can you put the spare on for me. He then asked if I bought the tires there I said no this is a new car and they came with the car. He looked down at his watch and said we close at 7pm and I have to fix this other car first and that will take me 45 minutes. This job would of only taken him 5 minutes.

So I went home changed the tire which took 15 minutes to do. On 8/28/2013 I went to another company and they came in and said it is only a tiny screw it did not even puncture the tire at all and that if the young man would of taken the time to look at it he would of seen that. He was more worried about getting out of there at 7pm then he was about taking care of a customer. Just in the last month I have bought 3 Bikes for my Grandkids there I spend 50 to 60 dollars a week on food I spend a lot of my money in this store but will now shop some where eles. I was excited when they decided to put this walmart store in Heber now I wounder. I also called that night to the manger that was there she did apologize for there action and said she would talk to them. 

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I was in the Pharmacy on the 23rd of December. Trying to purchase the cleaner solution for my Braun Razor. For some reason which makes no sense it is locked up with the Razors. They called three times and I waited 25 minutes before someone came and this lady came who I think is the head cashier or whatever but she finally comes and tells me they cant find who has the key. They think they might have gone home with it. For crying out loud if you lock things up you should have several folks responsible enough to unlock it. You held up the Pharmacist and me for about 25 useless minutes. My time has some value also. This store continues to be the worst store I have ever been in. Store number 0811 Arcadia Florida. JOE LEveille

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Went today 11/07/2012 to walmart in San Benito Tx. to buy ammunition and groceries. Went to sporting goods dept. 1st. to get ammo. no employee there. Found an employee at automotive dept. and asked her for help, she was not busy and told me she could help me. I told her I would wait by the ammo. and she never showed. Went to look for her and saw her walking in another direction with someone else. I left without buying anything. Thinking I would get better service in Harlingen Tx. I went to that store and was told that the sporting goods guy had just left to lunch and taken the key to ammo. display and no one else had a key that he would be back in an hour. I decided to wait and went and got my groceries about 40 minutes later went back to sporting goods and saw an employee trying to open display for another customer but her keys did not work finally she told him that he would have to come back another time because the person who worked the night shift had taken the key and they could not get in touch with him. I left without buying anything.

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I was just in the store buying a file cabinet the girl was not able to ring it up with the barcode on the item I could not remember the price of the item so she looked it up for me. I then tried to used a $50 American express girt card but I assume the girl was unfamiliar with how to use the card so we put it all on my debit card. I went to the customer service desk to do a refund and see if she could put it on the gift card instead of my debit card. The "customer service" lady was rude from the start, then she stated that the price was not matching the barcode and I was going to have to pay more. I told her that I felt like I should not have to pay the difference due to the fact that it was not my fault that she rang up the wrong code, she rolled her eyes at me and then threw the receipt at me. Not a very good customer service act to me. Then I get stopped at the door and the door lady said that I could not leave with the item because the item on my receipt had a line through it. I explained the situation about what happened, and she proceeded to tell me that customer service deals with attitudes from people all day and that is probably why she had an attitude, there again not my problem. I feel like as a paying customer that I was treated very poorly by everybody that I dealt with over something that was not my fault. I have been a very good customer to the Walmart store on Cutten rd. in Houston Texas and I did not deserve to be treated that way.

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I was in the check out lane searching in my purse for my ebt food card. I didnt want to hold up the line so I decided to pay with my debit card. Soon as I got to my vehicle and put all my grocerys in the car I found my ebt food card in the car on the floor. It must of fell out of my purse. So I went back in the store and went to the lady I checked out with and ask If I could get a return so I could use my ebt food card. She told me to go to customer service and they would take care of that for me. So when I went to customer service they said no. I went back to the lady at the check out and she got the manager for me and the manger said he had to ask someone above him. The manger said I would have to bring all my grocerys in and have them return each individual purchase and then rering each purchase.

So thats what I did. As I appoarched customer service no one wanted to do the return, so they yelled for an associate in the back who rolled her eyes because she didnt want to do it either but had to. So I took each purchase out as she scanned everyone then I put it back in the cart. After that I took every grocery out again so she could rering it, The whole time I felt so uncomfortable and degraded and embarassed all at the same time. Especially when the first associate said real loud in front of all the customers.

I just wanted to run out of the store right then. Walmart employees I would imagine are there to help their cutomers out but that day I felt like I was being discrinated because I held the low income food card. I never want to go back because I never want to feel that way again. On top of everything that happen they would not give me a credit for my $10.00 coupons I used. They said we gave you enough back, but really I got back what I bought.

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I am currently on hold with Walmart in Miami ,FL and their service is horrible. I've been transfered three times and no one has even asked me what I needed. And when I do speak to someone they dont speak ENGLIGH!!! All I want to know if they have a item at their store. Why is that so hard !!!!!!! Ehh

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I went to the Black Friday sale on thanksgiving and was extremely disappointed..I already sent in one complaint for being physically approached by a manager..accused of something I could have had no part in. I got stomped on, pushed to the ground, yelled at by your employee told to get out of store..it was terrible. On top of that, the laptop with the $70 bonus was to not go through register until after 10 .oo. As was the games I was , along with many others, going to purchase, were sold over the counter BEFORE the advertised time. Signs posted said the merchandise would not be in register until then. So many people were disappointed that night. The store clearly had no idea what they were doing...

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I had my baby's pictures taken and the studio called me yesterday and told me they were in and to pick them up. I asked how long they were open, she said 6pm. When I drove all the way there they were closed and it was 4pm. I asked to speak to a manager and her name was Ann at the south zanesville walmart in ohio. She was extremely rude and said I would have to come back. I told her this was my only day off and I drove a long way and could she please call someone to figure out y they would call me and tell me to come if they were not even going to b there ! She said the portrait dpt. was not part of walmart. I asked then y when I pick my pictures up they say walmart om them and asked again for her to call someone to help. She called a number and handed me a phone and told me to leave my name and number. When i got the phone it was saying to press the star and was no way to leave a message! Ann snatched the phone away from my face while I was holding my 4 month baby and said i will call someone to help u and called the sheriff! Another women with her baby came up and said she had been walking around for 2 hours waiting for the studio to open, thinking they were on break or lunch. She also was very upset they called her too and told her to come get her photos. The sheriff came and I explained what happenened and he told me to file a complaint! I have called the 800 number several times to speak to someone about the photos with no return call. I have used this walmart for optical, groceries, and everything else, and to be treated likr that is outrapeous and I will never go back to any walmart again! I need someone to call me asap about this matter at 740 343 4130! Thank u for ur time

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Went shopping at a wallmar located in cayey Puerto Rico. When I pass by an isle I saw some packs of Pepsi cola on sale 2packs for $5.00. When Igot to the cashier did not get the sale discount ,the clerk argued the cola was not on sale when I clearly saw the sale posted.To make thigs a litter shorter,the clerk did not want to give me the cola at the sale price.

I had a very hard time looking for the manager and try summit to try to summit a complain. Itry to get the manager complete name from the assistat manager and she did not know her manager last name.I needed her manager last name to summit a full complain because,when i went back to look for the sale sing of the pepsicola,the sale sign was already remove fron the stock pack.

I had a very umpleasant experience at these store,and is a lot more about it.To things even shortter these employees at these store have no experience in dealing with the customers, and probably the worse trainning. Now thats sad .......

20

Today which was the Oct, 20/2012 at 4:30pm I brought my vehicle in to get an oil change at the Wal - Mart TLE service department in Miramichi, NB knowing very well what I had for belongings in my car. When the oil change was complete I paid for the oil change and items purchased at the cash and proceeded to my vechical. Realize the whole time I was waiting I was there watching and for certain reasons the young male who brought the car in initally went about things kinda odd from what I was seeing. Anyhow the items that were stole are really of no value but its the fact that an employee on company time stole from my vehical, I know his name from his plack and name tage and the description of this thief and want somthing done about this, as to who knows what else he steals from other costomers vehicals of worth but my real problem is that I brought it to the store managers attention and you know what they told me, Its out of there hands cause its an external affair sittuation!!! Can you tell me how an employee steals from a customers vehicle while hes working there and on duty doing the job and its an external affair. Please someone tell me whats wrong with that picture, cause Im through the roof on this one and if nothing is done about this employer as I was told theres been other complaints as that manager said as well, so honestly how many complaints is needed, Im not waiting Im taking matters into my own hands as Wal - Mart seems to have changed there policy towards employess as "Saying its ok to steal and we'll cover your ass no matter what" This my friends is hitting the news as many others here want this to shed some light and to let the public know what wal mart has to offer for there customers!!!

20

I do not want a refund or coupons. I want service, stocked shelves, helpful employees, continuity of product. You are not the only rodeo in town.
This is embarrassing for you and overall attitude in this community is poor! check it out!! Just because you profess to be the best doesn't get you
there. With an example...., you're trying to push outdated product without stocking shelves. 100% welch grape juice not available over two weeks!
Only one example. You have some good and some bad reps. The bad is really bad. Pharmacy.....,poor. Do you really care? Ask for a manager and
you get a new employee as manager can't face the music. You have problems!!! cb

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I appreciate the door buster sales at different times of the day because I had to work all night. I was however able to get to my nearest Walmart for the 5am doorbuster sale. I arrived at the store at 4am and was told that the 50" TV I was shopping for was already sold out. I was quite surprised, as the sale did not start until 5am. I have been Black Friday shopping for many years and understand the waiting lines and the first come first serve format, BUT, I was told that these TVs were already sold the day before! The store handed out tickets for this item the day prior, which I find very unfair. If a sale starts at 5am tickets should not be given out until 5am, PERIOD! I was very disappointed with this set up and will not be shopping WalMart next year on Black Friday, in fact I will not be shopping at any store that opens on Thursday before midnight! My nearest Walmart is in New London, WI 54961.

60

My girlfriend had used our bank card to order a phone card at walmart .com an the money was taken out a min later and they sent the details of the phone carg EG the reup # to my email. Then on the 15th I orderd a printer an usb cord. A baby carrier a wipe warmer a diaper geni refill and a safty 1st cool mist vaporizer. They took the money out of the account and told me that the vaporizer and the geni refill was already at the store in plastow ready 2 b picked up. But then the next day i got en e.mail that said they didnt have the vaporizer there and insted of shipping it 2 the store with my order like i wanted in the 1st place they canceled the order 4 it and since my 1 month old was sick and i needed it bad I asked if they would give me the credit and just send it 2 the store.

but they told me that it would take 10 days 4 the money 2 make its way back 2 my account and in the meantime id have 2 order another and pay 4 it again. and thge money never made it back and then 2 days b4 christmas and it overdrafted it 3 times. And still havnt put the money back and in the meantime im afraid 2 put any more money back in my account incase they screw up again and charge me a 3rd time 4 the same thing. Walmart.com bad dont give them your info ever online and after a purchase is made if they screw up make sure the bank or credit card co. know not to let any other withdraws until talking 2 u. Or u can just go 2 target I havent had a prob with them yet. But we will see. My and my girl r both disabled so its hard 2 get out of the house and shop like normel people. So we order alot online. and the has just ben the worst experiance ever

this is the absolute filthiest Wal-Mart that I have ever seen. I cannot believe that they are even allowed to sell food items. you see employees, including the management, just walking around like they don’t have a care in the world. someone needs to pick up a broom and mop and break a little sweat. don’t even get me started on the rest room facilities or the bare shelves and poor selection of products offered. I try really hard not to even visit this store but the only Wal-Mart alternative is in Savannah more than 60 miles away. hey Corporate… where are you?

60

A year ago, I was remodeling my girl’s rooms. I purchased two of your white chest dressers. They look like your South Shore SoHo Models. May be the same model. After one year, I threw one away because three of the four drawers had fallen apart. I kept one drawer as a spare for the other dresser. I have one dressers remaining in their room and the condition of this dresser is horrible. Getting ready to buy two new dressers all over again. You might want to put your name behind better products. I can send you pictures of your wonderful dressers.

Unhappy Customer, Napoleon Cotton Sr. 334-718-2519

20

I called a walmart store (#2215 - Darien IL. ) and asked to be transfer to the furniture department and the person that answered the phone left me on hold for more than 5 min. After that I hung up and called a second time. Again I was left on hold for another five min. I called one third time and the phone rang several times and someone picked up the phone and hung it up again.

This kind of customer service is unacceptable. I was calling to check if they had some bookcases I saw online in stock. The website said they had a limited stock of this bookcase in the store and I just wanted to make sure they had the bookcases I need before going to the store. This is the walmart locator number for the bookcases0004266610620. These bookcases are $79.00 each and I wanted to buy 3 of them. I guess thanks to your horrible customer service I will have to buy them else where.

All I'm asking for is for your management to take a second look at the kind of people they hire and the way they treat customer so that later you don't wonder why customers prefer to pay a little more as long as they feel they are getting good customer service elsewhere.

20

I ordered a kidkraft kitchen from Walmart as a Christmas gift for my Daughter. walmart said it would be in the store on Christmas eve for pick up and that I would receive notification when it arrived. The notification never came and on Christmas day I received a email saying it was delay and most likely arrive in a couple days following Christmas.

Two days later I received another email to tell me the package was lost or damaged and I would be refunded my money but if I still wanted the item I would have to reorder it. I looked online and the price had been increased. My Daughters Christmas was ruined and all her other gifts of play food had no kitchen to go in.

The only gift she asked for and she didn't get it. Walmart has lost my family as customers.

20

Walmart advertised a Straight talk (android) phone to go on sale at 10pm on Thursday Nov. 23...arrived around 8:15 and got in line... At 10:15 they still had not given the phones out and when they did it is a totally different phone w a sucky camera and a slide out key pad... Was told it was advertised wrg and they didn't get the advertised phones in... Found out my sis in law bought the right phone at the Valley Walmart and they had the ones advertised! We weren't even given a discount for it being wrg or falsely advertised! Really pissed!!

40

Walmart store number 5189 It has taken me a few months to put this together I have been so upset with the whole thing. For years I have relied on Walmart to service my auto, oil changes, batteries, headlights, windshield wipers, etc. Last year I took my truck in for its annual oil change with the priority being that my rear differential be topped off which is my usual priority annually. Since I bought the truck it has had a leak and after a year it has lost a substantial amount of fluid.

Up til the last 2 changes topping off the diff was included in the oil change but last year they said I would have to pay for the more expensive oil change to get this included so I did. When returning to pick up the truck they told me they were unable to top it off as the plug had been stripped on the outside and a wrench would not grasp the plug as it was now rounded. Rather than being held liable for any damage they declined to attempt it. I was very upset as that was my main reason for being there so I asked why did they charge me the higher price if they were unable to do what the higher price included. I was told that that included other services that the cheaper oil change did not.

I was pretty irrate as they knew what my priority was and yet they proceeded with the oil change anyway. After what they told me I knew that it was even more of a priority to get the diff topped off as it was close to empty so I took it to my mechanic and they replaced the seal so that there was no more leak and also the plug which they said they would not have replaced if I had not requested it as there was only one corner flattened on the plug and that did not prevent them from turning the plug open. They told me that the diff. was full. So I knew that Walmart had topped it off and had probably damaged the plug in the process and did not want to be liable for the damage so they denied doing anything with the diff.

Fast forward to September of this year, my Walmart battery was dead and I could not find my copy of the guarantee. Surprisingly the guarantee that was in a pocket at the side of the battery was gone. I have always purchased the Walmart battery that is guaranteed full replacement free if it goes out under 3 years. So I called Walmart and asked if they could look up my battery purchase since I could not find my copy of the guarantee and it had been taken off my battery and it had been less than 3 years. The battery was replaced in June of 2010. BTW, I believe that when the oil change was done and they stripped my plug that they took the guarantee off the battery.

They were the only ones to service the battery as attested to by the receipt I got from them and also because they were the only ones to gain anything by removing it. The person I talked to on the phone said her name was Rhonda. She told me they had no way of looking up the battery and she would have to talk to the auto supervisor before she could tell me anything. She also told me they had no policy that the battery would be replaced within 3 years if it went out. I knew that the supervisor of the auto department would not honor anything as he was a part of the fiasco that had went on the prior year. I did argue with her about the policy on batteries as I knew it was a lie as I had had a replacement twice and the only thing I had had to pay for was the core of 8 dollars and something. She called me back left a message and told me that the supervisor said there was nothing they could do about my situation.

I called her back and asked her if she had found anything on my battery purchases and she said no but that she did find the oil changes. She continued to deny that they had the battery policy I had mentioned. I told her that I was going to contact Walmart corporate about this as there were many lies being told and she backed down and said I should bring it in so they could see about checking out the number on the battery for a prorate. This was not satisfactory to me as I know what I know.

A month or so later I did find my copy of the guarantee but of course I had already purchased a battery from another source. I have always considered Walmart an honorable and honest company and am very concerned for this particular Walmart. There was so much underhandedness done and lies told that I would hope that you would be concerned with the reputation of Walmart. I am including a picture of the battery I got from walmart and its number and date that is on it.

I do hope you look into this as the service there and in other departments are sorely lacking in the last few years. Reputations are important for the health of a company. I am sure you realize that even if I am only one person we do add up over time. My complaints are with this one Walmart. Additional complaints are: The people there are not helpful and even rude at times. A guard made me wait a half hour for a electric cart but never returned with it. I had to find him to find out he was not successful in finding a cart for me. The register refused my coupons with no reason given by the cashiers. Some will refuse to use their scanners on heavy items. If you direct this to the offending Walmart they will squash it.

20

A employee at the dubois location name that i notice micheal jardine was very rude an assulting towards me and my daughter when she ask him where could she find a item that she was looking for through out the store, and he stated are you blind its right down there and called her stupid. that was a horrifying expeirance for a child have to go through for all she wanted to get somthing in the store, So in my eye,s that was very wrong manner he used, it,s very disturbing when we have been shopping at walmart for a long time to expeirance this matter before now she won,t ask anyone anymore upon that situation.

40

I just watched the Walmart-High Cost for low prices show on TV and am thoroughly sick of Walmart. The way you treat people in the US and worse in China is totally awful. The way you weasel into a town and put everybody else out of business is disgusting. It's called greed. The way you tell employees to lie, work overtime and don't get paid for it. You're worse than communists. I will never buy another thing at a Walmart store. And the big CEO gets on TVand talks about how wonderful everything is.Makes me sick

60

I have a friend who can't walk real well and relies on a riding shopping cart in the store in St. Augustine, FL She goes there every Sunday to do her shopping and spends hundreds of dollars there every week. She has had to quit going to the Walmart because they don't have more than a couple of WORKING carts and she can't walk on her own in the store. She has been told, that the carts are broken, and I guess, never to be used again!!!!! She now goes to Target to do her shopping. So, you've lost her business and probably more people. This store in St. Augustine is pathetic. I've Black Friday. You absolutely don't care!!!! Target is a much nicer store since they remodeled and go there myself as I have never shopped at Walmart and walked away frustrated with something. I can't blame the employees since the "top brass" doesn't care- why would the employees

40

I purchased my prescription eye glasses at Walmart in Morehead City, NC in March 2011. By the end of the year, I had to get my lenses replaced due to cracks appearing on top of the lenses. Walmart replaced them at no charge. Well, again I have the same problem with the same kind of cracks in the lenses. I took my glasses back to Walmart in November 2012 and the person at Walmart told me my warranty is out and they would not replace them again. My question is: What does the warranty have to do with an obvious defect in the lenses? The lenses should be replaced for FREE AT NO CHARGE, if there is a manufacture defect. Cracking lenses could result in eye damage.

60

I find it amazing nobody at Walmart located at 24th street and ave.B,in Yuma listens to their customers. Either to busy,with their telzon,or checking their watches,to find out how much time they need to get out,from work. Jin Porter,who is the G.M.needs to set things right! I spend a considerable amount of money,with you people,and need a little tea and sympathy!

60

I went to Walmart Lovejoy Ga to return a item I had purchased for my son. I am (was) an avid walmart shopper, I was told by the clerk I was unable to return this item because I had returned items on Christmas Eve and the day after Christmas. One item I returned was actually an item I purchased off Walmarts layaway. I spent $500plus on the layaway and upwards of over $1000 with walmart for Toys only. The initial customer service clerk was rather rude, I asked for the manager, assistant manager Kim was more unprofessional and extremely rude. The no return without receipt is not posted in the store nor on the store receipt. Instead of her attempting to help me, a paying customer was brushed off and told that the policy does not have to be in writing, it's their policy. I was very perturbed by the disrespect I was subjected to. I decided to call 800 walmart and make a complaint. I made a complaint and was told Brad would call me back. I was also informed the policy the store informed me of was actually incorrect. I have yet to receive a phone call from Brad. I know Walmart is a large corporation and they bank on customers returning regardless of the poor customer service. I will pay more money for better customer service that I receive at Publix and Target. I am done with walmart.

60

To whom this may concern I'm tired of walmart stealing out of my pockets. I've been screwed over money time after time and on dec. 28th 2012 was the last straw when i went to purchase a 228.00 tv went to use my gift cards i had received at christmas. to help knock. off the price then i had preceeded to use my bank card next which the bank failed to transfer my money in my account so i was denied.

had to cancel purchase. and canceled out on gift cards the male cashier said money would be back on cards needless to say its been over 24 hours now i'd like to know where is my money is this how your employees . get their bonuses. by ripping. people off i think we are through. here you will no longer be getting my business. nor will you get my family and friends. business. i live on facebook my voice will be heard i will express myself like i have done here

60

Couple days ago I made the mistake of going to Walmart in Georgetown and had the worst experience of my life which I detailed in a very long complaint letter. When my husband got home I told him what had happened and he called the store manager, Shawanda, and explained the many many problems with my visit.

The manager at that time apologized, claimed she knew exactly who the woman at the deli counter was( must have been other complaints) and that she would immediately take care of these issues and for our Inconvienence would leave a $50 gift card at the customer service center for us to pick up. I still felt horrible about my dreadful experience with all the employees encountered at this visit but felt that at least the manger was proactively trying to correct the problems.

Today my husband goes to the same Walmart to get the card ( as I still will not step foot in that store and am not sure if I will ever again) and nobody at the customer service center has any idea what he is talking about!! Meanwhile I receive a voicemail on my phone from this so called manager wanted me to call her back, which I did, received no assistance and was told she is not in.

So not only did I have the worst experience of my life, now my husband goes to get the "gift card" that we were told would be at customer service and Nobody has any idea of what we are talking about!!!!! This is absolutely unacceptable!! Customer service and doing what's right is obviously not slightly important to this Walmart!

I will be following up with any and all social networks to warn potential shoppers of this Walmart to be ware and think twice before using your hard earned money at a "chip shop" like this one!!

20

I took my daughter to get her prescriptions she is visually impaired and can not drive. I saw several displays that were marked 50% off and I saw a couple different perfume bottles there next to the other perfume bottles so i decided to purchases them. When we arrive at the counter of course they didn't ring up 50% off that is the stores biggest problem things never ring up the price it is marked.

The cashier called someone we waited awhile then she just said did you check with jewelry. The cashier then said with a line full of people I might add It doesn't look like valentines stuff to me. So embarrassed mad and humiliated I told her to keep them. Try calling a manager was on hold for 30 minutes just to say she was sorry and she should have over rid the price.

I then filed a complaint on line and a what i assume is a manager he said his name was Russ. Have made several attempts at reaching him but He is either gone or can,t be reached. He left a message I assumed he was concerned about the treatment his customers receive but it appears not to be the case. Walmart wasn't like that when Sam was around.

60

I was in the Walmart location in Beamount Texas toady shopping for two book shelves, the store only had one on the shelf. So ask walk around the store until I could find someone to help me with this. One employee scan the product and said that were no book shelves in backroom but he had four on hand.

However he never ask me do I want him to look for them so he walked off, after him I saw another employee that I ask for help she said it depended on what I needed very rude. She didn't even try to help so I bought the one book shelf and some other items, and did the cashier didn't even acknowledged me before or after my transaction at her cash register.

This is not the first time I have bad service in this walmart, but today the employee that I came across was not helpful at all. I am never going back into walmart again. I know I am just one customer that can't make no difference in the service but I will tell all my friend to no shop in no Walmart because they want your money so they can treat like crap.

40

14 months ago I bought a 37 inch Vizio tv . Now it won't turn on . After I tried to return it to the Wal-Mart I bought it from ( with the extended warrenty ) . I was given new paper work instructing me to mail it back to them . The run around that I have been given is more than 8 years in the army and an ex-wife ever trained me for . I will never buy another high dollar item from Wal-Mart SATISFACTION NOT GAURNTEED . I guarintee if you have a problem with a tv you bought from Wal-Mart you will become even more pissed off than you possably ever have been . WTF Wal-Mart

20

I recently purchased a email gift card for my father, the purchase request was easy, but not very informative of how it wold work. The request said a gift card would be mailed to my fathers email within 48 hours (usually immediately). The gift card did get there close to the the 48 hour mark. My father was having difficulities with his printer so he copied the card number down and brought it to his local wal-mart (40 miles from his home). Customer service was very busy because of the holiday season so he ended up waiting in line for 45 minutes, (not easy for a senior gentleman) when he made it to the front he was told by Walmart associate that he would need the email not just the number, he explained he why he was unable to print it and they offered no help. I can not understand why they could not allow him to verify his email address and use the number or let him check email there and print for him, or call me to verify I sent it or help him call someone that could access his email and email to store for printing. The associate did not make any attempt to help him or advise him why it was needed, just shooed him along like it was not her problem. My father left quite upset and when he told me how it went I felt the terrible for the trouble he had to go through to recieve a gift card from me. When I ordered the gift card they did not say the reciepent would have to print out entire email and bring to store, he told me his printer was down after I sent gift and I told him I thought it should be fine as long as he had the number, I even provided him with order number in case he needed it. I have been a loyal Walmart customer for many years, but I will now try to avoid using Walmart services or make purchases from them in the furture. Walmart needs to change it's logo to a large frown for unhappy customers.

40

I am a member of the Wal-mart family mobile plan with my brother Mike Seals. I had an agreement with Walmart to return a damaged phone, which I did on October 24,2012. The agreement was that I was to receive a return phone within seven working days upon the receipt. I confirmed with them that they received my phone via UPS, which I also paid for. I originally paid $150.00 for my phone, and they stated that since they no longer stocked that particular phone, they would replace it with a phone that would cost $99.00.

That would have been fine, if I ever got a phone back. Today is November19,2012, and they just keep telling me that it is also out of stock, and due to the storm, they cannot give me any information except that whenever they get one, they'll send me one. At first, they used the hurricane as an excuse, and now they just say that they can't give me a date. There is a Wal-mart ten minutes from my house, and it hurts me that they have to take money from lesser-fortunate people, who are already down on their luck.

I can't afford to buy another one because I am pending disability for two years. I also was getting side jobs to help to keep from losing my home, and all of my contacts were in that phone, and used that number. This doesn't seem to phase them, and because of them, I haven't been able to receive any side jobs in three weeks. I'm not even sure how I'm going to supplement my financial needs. Please help me with this situation if you can, because I don't see how they're able to get away with this. I have called and expressed my need of my phone to them over and over. They just don't seem to care.

60

Helped my son pick up a bureau and poster frames he had ordered at your Glenolden location. When the stock person rolled out the boxes, it was easy to notice that the top box had been badly damaged. When I looked inside, the frame was broken, and we were told that we had to go to the customer service dept. so my son could be credited on his account. It took my son another forty minutes to complete this transaction. During this entire process, no one even had the decency to apologize for our inconvenience. I will never set foot in another Walmart as long as I live, the experience was worse than having a root canal.

40

Today, November 4, 2010, at approximately 11:30 am I was shopping at the Wal-Mart in West Sacramento, Sacramento, California. My husband and I wanted to return a "wand" or remote for the Wii system and replace it with a black one. We were in the Electronics department and noticed that there was none available. So we started looking around the area to find someone to help. After looking for a while we finally saw an associate near the back of the store talking with another associate in the photo department. We walked up to them both and asked could we get some help in Electronics. The person standing on the outside of the counter in the photo area said he would help us.

So, we explained that we saw no "wands" for the Wii. We asked him could he look the "wand" up to see if we could purchase it online. He said we could do that at home. I said to him, just last week were in the store purchasing the Wii console just last week and when what we wanted was not there, the associates at that time were so helpful, one actually went online and helped us get everything we needed. I asked him why he could not do the same? Finally, he went online and then said to us that the "wind" was not available. The associate was extremely rude from the beginning, he acted as if we interrupted his conversation with the other associate in the photo area to begin with. Then, his tone when we tried to asked questions were just outride rude.

We asked for a manager to come and a supervisor (Jazmine) came over. She listen to my explanation about what happened and as I spoke to her the associated interrupted and said he asked my husband to come look at the computer to show him that the "wand" was not available. The associate (Matt) lied to her. He even went so far as to say check the cameras in the store and they would show him motioning to ask my husband to come around the counter to see that the "wand" was not available. At that time we both said to the supervisor and Matt, he was lying. My husband then told him he had no customer service skills. I looked at the supervisor and noticed there was little she could do about the matter so I asked to speak with a manager. Lisa, an assistant manager came over. I explained the problem once more and she apologized for his rude behavior. I told her that I also wanted to purchase a IPod but did not want to ask Matt to help because of his unwillingness to help us.

The assistant manager (Lisa) apologized and then turned to Matt to ask that he assist us. He did and while he helped, the assistant manager, Lisa told the supervisor, Jazmine not to leave until the transaction was complete. I am appalled at the way we were treated today at the store. I can't begin to tell you how much money I spend at Wal Mart and to be treated like a second class citizen is unspeakable. Not only would I like to be contacted about this matter, I expect and want to know if Matt received some type of reprimand for his actions. There is no need for anybody to come in a business and be mistreated the we were today with numerous customers on looking.

40

On the morning of 02/20/2013 my wife, Lois Einolf, had dental surgery in Cumberland, Maryland. The surgery was completed by about 9 AM and I was told that prescriptions for pain medicine and antibiotics were telephoned into the pharmacy at Oakland, Maryland's Walmart Store. I was also told that it was very important to get my wife on this pain medicine as soon as possible before the numbness to her jaw wore off. I took my wife back home immediately located in the McHenry area of Garrett County, Maryland, a 45 minute trip from Cumberland. After making sure that my wife was as comfortable as possible, I proceeded immediately to Walmart in Oakland to return a bad product and obtain the prescription. Upon going to the pharmacy counter and inquiring about my wife's prescription, I was told that it would be another 30 minute wait. The pharmacy was not busy with visible customers at that time. I told the gentleman behind the counter that it had been over an hour since this prescription was called in and that my wife needed the drugs to relieve the pain of dental surgery.
He apologized and said he would 'Bump it up." In reality, it had been over 2 hours since this prescription had been called in and I told him that their response time was unacceptable. I do believe that more than 2 hours to fill pain medication for patients who have just had surgery is not in the best interest of the patients care and comfort. Needless to say I am very upset with Walmart and what seems to be a lack of timely prescription filling. This will probably be the last prescription I have filled at Walmart and would not recommend Walmart's services to any of my friends and relatives.
Donald E Einolf Jr.

60

Food Lion sale item - ( 2 liter coke - buy one, get one free). Walmart would not honor this weeks Food Lyon sale advertisement (11/7/12 -
11-/13/12) since it did not list the price of their 2-liter coke that was on sale. My argument was that the second coke is free, it should not matter what the Food Lyon's price is. The amount taken off for the (2-liter coke) can be based upon the Walmart price, since it's free. They said no and I paid full price. Should have gone to Food Lyon.

Bottom line - Walmart advertises on TV how they match competitors sales - I guess you better read the fine print.

20

I had a dispute over the price display on the pallet vs. actual price of item. The display sign said $9.97 for the desk easel, when reviewing my bill the price was $19.97. I called Wal-Mart and explain the issue of the $10 price difference and I was placed on hold for 15 minutes, the associate came back to the phone and advise me and I explain where i seen the display and got the toy from and she place me on hold again for 15 minutes, she came back and advise the display reads $19.97 and would i like to speak to a manager and i said yes.

I was placed on hold again for 25 minutes before a lady picked up the phone and I again explain the issue and she placed me on hold for over 30 minutes and never came back to the phone, another associate picked up the line and ask me who was i holding for, and advise her that a manager had placed me on hold and at this point I am going to return the full $419.49 purchase and she began to laugh at me thinking I was joking, but I was very serious. She called for a manager and after another 8 minutes Reneel picked up and I told him I would be returning all of my purchase order due to the unacceptable customer service that I have been provided by being on hold for over 1hr and 20 minutes as we speak, he advised me that I could not do a return until the morning because customer service was closed, I advised him that I was on my way driving as we spoke (ear piece while driving) and I expected a full refund, he said that he would let me speak to the assistant manager who never came to the phone and after 1hr and 28 minutes and 50 seconds I was disconnected.

At 10:50PM I enter the store and request to see a manager for a refund, Reneel greeted my and advised me that he would get a manager, a older African American lady approached me to find out what was the problem and why I wanted a refund, at this point I just state that your customer service is horrible and I want all my money back and will take my business to a story who will respect my dollar because the Florin Wal-Mart does not care how they treat there customer. 

20

My family and I used to shop at Walmart quite a bit and were quite satisfied with our purchases. However, over the past year, I have noticed a lack of merchandise available to the "over 50's" group. Nothing major but regular fit denim shorts would be nice............not the loose fitting jeans the teen crowd are wearing. Sleep wear selection for females has become dismal at best. Until I see a change, my purchases will be limited to smaller items. Kohls has by far surpassed Walmart in selection, variety and customer service. I feel its time for someone to take over this store on Rome-Hilliard road in Hilliard Ohio, West Pointe Shopping Center and return it to a place that one is fairly certain they will find what they are looking for. I also suggest that someone check the customer age groups that frequent this store and give them a little bit more of a choice. No need for Walmart to offer us clothes that make us look like we are ready for the retirement home.

60

Hi there,Myself and my younger brother Marshall had an unpleasant experience at the North Sydney, NS Walmart location yesterday Nov 20th,12. I had purchased my items while my brother was in electronics speaking with an employee about ordering a game, i was waiting in the porch for my brother, when he came into the porch he had 2 posters in his hand (which i assumed were purchased at the electronics depart) however we were chatting in the porch then he opened the outside door(which was not closed and we did not completely exit the building) as he was going out to the car to retrieve his debit card and then turned around (which is on camera) as he realized he still had the posters in his hand, at the same moment the mystery shopper had stopped him and said he was under arrest for theft.

We were directed to the security office. I do understand the protocol however the following actions were extemely unprofessional, the mystery shopper was Rob Matheson. Rob told my brother that he was under arrest for theft, my brother said he wasnt police and asked how he can arrest him and Rob stated "maybe I am a police officer" and led us to believe he was a police officer until we had to ask him to show us his badge, which of course he could not produce. We tried to explain to Rob that it was an honest mistake and he realized just as we were leaving that the items were still in his hand. Rob would not listen to our explanation and said he called the police. He then proceeded to tell my brother that he is banned from every Walmart across Canada (with no length of time so we assume its indefinite) My brother refused to sign the document as he does not feel making a mistake should lead to him not being aloud to re enter Walmart.

I asked Rob if Walmart would appreciate loosing hundreds of dollars in business which my family spend on a monthly basis and he replied with a smirk and told us all to go shop at zellers (which was recently closed down in our area) at this point we assumed the interigation was over, my brother including myself got up to leave and Rob grabbed him by the back of the shirt to pull him back. Marshall was not trying to "resist arrest" we simply felt that after he showed us the ban the whole ordeal was over. Eventually the police did show up, the police officer listened to both sides of our story, he did not lay any charges as my brother does not have a criminal record. My brother than apologized for the misunderstanding of the whole situation and has agreed to write an apology letter for making the mistake.

I could see if he was hiding the posters or running out to the car but he wasn't, it was an honest mistake and I do not feel he should be banned from Walmart. I also feel that Rob Matheson should have remained professional which he did not. I request Rob be spoken to regarding his inappropriate behaviour and the ban be lifted.

60

On Thursday, March 28, 2013 at approximately 6:00 in the evening, I purchased a Kodak 30, combo ink pack from your store in Union, NJ. I didn't open it until today, 4/2/31. The outer package was sealed, but inside, both cartridge packages were cut open. I removed the cartridges and placed them in my printer to read them. The color was empty, and the black was only half full.

I called Walmart customer service and expressed this. I also told the woman on the phone that I didn't have my receipt. She told me to bring in the merchandise and ask for a manager. At approximately 3:00 today, my brother brought the item to Walmart and did as we were advised.

One manager agreed to the return and offered a store credit. Another manager overrode the first manager and said he couldn't be sure that the item was purchased the way we said. My concern is not only that I didn't receive a credit, but that some one is putting used merchandise on Walmart's shelves.

40

The Wal Mart store in Greenwood, S.C. 29649 has the worse buggies in any store large or small I've ever been in. I live less than a mile from this store and it's very convient to use. The buggies are dirty, hard to separate, pull to one side, won't roll and wobble. I don't shop there, just get what I need and get out. When you shop you look around at a lot of items, even those not on your list. You can't do that as dragging the buggies around is too tiring. McDonald's most important item is clean bath rooms.

I can understand this as I wash my hands before eating and have left some without ordering because of the filthy restrooms I get upset before i get to the isles and already looking forward to getting out. You have already put people in a negative frame of mind before they start. The best maintained buggies I've found are in the Bi Lo store in the north section of town. When I in that area, I'll go there because of the buggies even if it cost more. I know this message is an exercise in futility but I'm really trying to help you please your customers. If you don't believe what I'm saying, have someone from outside this area come and and look.

40

We have been having our prescriptions filled at CVS but we thought it would be easier to just get them filled at WalMart. Walmarts ad says that they will fill prescriptions for 30 days for $4.00 and 90 days for $1o.oo and they also have an ad that says they will match anyones ads. CVS had charged us $10.00 each for 3 generic prescriptions. We got the doctor to fax the prescriptions in to Walmart. When we went to pick them up, one of them cost $25.96, one cost $19.45, and the other one cost

We had read the ads that Walmart Pharmacy would fill generic prescriptions $4.00 for 30 days and $10.00 for 90 days. We have also seen the ads that say Walmart will match anyone's price. We had been having them filled at CVS but thought that Walmart would be more convenient. We had our last prescriptions faxed into Walmart. When we went to pick them up, one of them cost $25.96, one $19.45 and one $57.12. That was a total of $72.53 more that we had been having to pay for them. I carried the receipt for the last same prescriptions which were $10.00 each to the druggest and he said that was not their problem. My husband and I are in our late 70's and live on a fixed income. Had we known this we would not have had them filled there but in the past, we have asked the price in advance and they say they can't give it to us. We feel that we are due some kind of compensation for this and Walmart needs to take their signs down because there is no telling how many others have had this same problem.

5

20

You advertise a black friday guarantee in stock at walmart that was supposed to START at 10 PM. We got to the store at 10PM and all the guarantee cards are gone? What kind of guarantee is that? They wern't even supposed to start handing them out until 10. Horrible customer service. Then I heard that t he Somerset PA walmart sold 60inch vizio tv before 10pm nov.22 2012. Your sale paper does not say you could get a ticket slip before 10pm. I am never shopping at walmart for the after thanksgiving day sales again.

20

In canton Tx our Walmart allows ad comp but in this last week 4/2/2013 they have refused to match meat ad prices says its losing them money . They have not advertized this change they have not put up notices any where that can be seen by the public .CLERKS have to tell the customer as they come up to pay .It has made hardships on some families losing that since they don't know before buying they are going to pay another price. Walmart should advertise it on TV like they do the low prices they say we get

20

A couple of weeks ago Toys R us offered a xbox 360 bundle with kentic for $99. The same bundle was offered by walmart for $249. I had my daughter take the toys r us ad to price match this at the Harrisburg, IL walmart. They took 10 different employees to decied the free item in the box was not the same as in the toys r us one. Instead of the 2 yr free xbox live as in the toys r us, walmart bundle only had a 1 yr card. My daughter explained this was not an issue for us, as we do not have the internet anyway. The rest of the package was exactly the SAME! The employee who removed the bundle from the case even stated it should have been price matched and that walmart just did not want to lose $150. I am very upset about this. I am a divorced mom that works two jobs to support 6 people. I try to make my checks last while still trying to get my kids something nice for presents. Thank you for your time in looking at this matter. I have shopped at walmart for years and never had an issue with their price match policy before.

20

I order a 50 Pc box Of Walmar cooked chicken on Wednesday for Saturday. I called before picking it up and was told it was ready. I didn't check it. Set it on the table ihe box for the party as the people went to the bottom for the large pieces of breasts they noticed they wer all dark or burnt. I were totally embarrassed. I couldnhave serverd my guess anything without checking and relying on Walmart to do the right thing, I gavc them time I called ahead before picking it up they could have correceted this problem if they wanted. However this store is so Ghetto they just don't get it and complainting to managers do not do ant good. I think it's all about the money not the customers. The store is making they don't care about customer satisfaction. I feel I should be compensated for many of reason it sad when a disable person have to travel so many miles to another Walmart ooutside of their area for good customer service and just better services. Walmart on Rockside need to Clean up their Act. Stop Acting Like GhettoMart

20

I went to Walmart in harahan louisiana on November 2nd 2012 to purchase a battery for my Mazda mx-6 they sold me the wrong battery I needed the 58r-3 n they sold me a 58-3. when I got home to place the battery in my car I noticed it was the wrong one bc my post were on the opposite sides of the purchased battery. So I drove back that same day n told them they me that a store on Loyola in Kenner Louisiana had it they called and they employee said they had the correct battery.

So I drove over to Kenner Louisiana to swap out the batteries. When I got there they had the same battery that they sold me the first time which was the wrong one. I told the manager that was working that day about having to drive that far when they told the employee from harahan that they had the correct battery and really they didn't. So they sold me an alternative battery that would work. But it turned out being to big for my car.

So again I drove back to harahan Louisiana Walmart which is closer to my home to return that battery. They sold me a battery that was the same size just a few amps smaller. I needed my car to run bc I had to work. So I put that battery in my car after a week the battery started smoking n spewing acid. I went back to Walmart in harahan and notified the manager there about the problem I was having he told me it could be a defective battery or my car had wiring problems which I didn't have any problems with my previous battery.

So on Monday November 19th after I got off work I went back to harahan Walmart to see if my correct battery came in. Which it hadn't so he checked another store and again refered me to the Kenner Louisiana location. I asked him would my car make it to Kenner from harahan he said it should well while driving to Kenner. I made it about 2.5 miles from the store and the battery started smoking a whole lot and smoke started entering into the car through Thermidor and through the dashboard and my wind shield wipers started going off and if I let go of the gas they would stop if I pushed the gas they continued slinging across my windshield. And then my car completely shut off.

Leaving me stranded with my kids on the side of the road. I called my brother in law to see if he could take me to the Walmart to swap out the batteries. When I put the correct battery in my car it would not start I had my friend who works on cars look at the car he said from when the battery malfunctioned it short circuited my work g system in my car n would cost me a good penny to fix it all. I spent at least 5 hours one day driving back and forth for a battery and then because I was sold a battery that was defective I now have no means of transportation. I am one dissatisfied customer and am upset that me and my kids had to ingest the fumes from a battery that was defective which was purchased from Walmart.

20

I am from Ark and I knew Sam personally, in fact my father had a chance to go in with him when he started the Wal-mart stores, but unfortunately he did not have the money to help Sam start it. I have been in Wal-Mart stores in Hawaii and Alaska and all over the country, but the one in Durango, Co., meets the cake. The manager is a snob and will not speak if you speak to him and the shelves are empty. At the first of the year, I thought well, it is just after Christmas and the shelves will fill up, but they have been empty this whole year. It makes no difference what the department is, there is going to empty shelves. My grandson and I go quite often and we always visit the toy section and it has been so empty this whole year that he cannot find any toys anymore.

What is the problem? Get rid of the manager and hire some good help. Most are very unfriendly. You had an assistant manager last year from La., or miss or down in that area and he was great but of course he is gone now. The Wal-Mart store in Farmington, NM, which is close to us, has alot friendlier employees and a nice manager, and the shelves are full. Seems like since Sam died, the stores have just gone to pot and this one is the worst. Worst manager I have encountered, worst and most unfriendly employees I have encountered and worst customer service. All they do behind the counter is talk about their lives, instead of waiting on customers. Sam would be disgraced by this one and probably disgraced with what his kids have done with the stores. And your captcha is ridicilous.

60

The last five times I have went to Desloge Walmart in mo. there is only four people working the check out lines in the whole store. This is a super walmart with over twenty are more check out lanes available. The lines are backed up so far it takes me up to 15 min. to finally get waited on. It looks like the mangement would see this and call more help to open up more lines . There are up to 10 people waiting in a single line. This is even on a Friday. This is a very sad way to run a store and makes loyal customers like myself go to other stores and shop. It might be saving money on help but they are losing in the long run.

20

It took 40 minutes to change one tire. And it took 3 hours to change 3 tires. Then on top of it all their workers were dancing around and talking instead of doing their job. There needs to be a new manager bc they whole auto department is a joke. They manager waun even said he coulft get a lugnut of my impala. I left and got it off with no issues. .. but that place is a joke and needs some new employees and managers.

20

store:940 operator#00008387 register #8 date Oct. 20, 2012 id# 7DNNP8B5PJT

When I got in line to check out, I was third in line. Which is pretty good, I was happy. Started getting checked out, the cashier wanted to place my bag of potatoes and oranges on the floor. I told her that I didn't want my food placed on the floor.She replied that she has no where to put them but on the floor. I told her i didn't want my food on the floor, just give me a minute and I'll have the rest of my stuff on the belt. She replied that she was going to put my food on the floor because she has rate of speed and she doesn't have time to wait. I just let her know I don't my food on the floor. She placed the two items by her register and continue checking me out. I also had cokes,water, shower chair that i left in the basket with bar codes up . I asked her if she could scan these items. She ignored me. I asked her again, she ignored me again. So I asked her if she would scan these items i can put some bags back in the basket. She became more huffy and scanned the items. She began scanning items she had already scanned. I told her she had already rang those items up. She said how am I suppose to know. I didn't reply. when I finished checking out total $267.38 and a cashier with a severe attitude. I went to customer service, put complaint in to customer service manager. The manager said she would talk to her. I just believe that a customer no matter how much or how little they spend they should not have to be treated like they are a inconvenience by the last person you come in contact with.

60

I have been shopping at Walmart now as long as I can remember. I have lived in Maryland, Virginia and now North Carolina. The Hope Mills Walmart store is without a doubt the worst I have ever shopped at. First it was never having any 10 pack value size Pop Secret. Now I have started going to the Food Lion to get that. I have been looking for Quaker Oats instant Oatmeal large size and they have been out for a week now. Popcorn seasoning, same problem. I really enjoy Walmart service and prices, but if I have to keep going to Food Lion because my store is lacking in the ordering and stacking department, I might as we4ll get all my thing at the Food Lion and save some gas.

60

On 5/1/13 I talked to a service rep at the walmart auto center inquiring about getting an oil change. He informed me "We're not busy, bring your car in and we'll take care of ya." I handed over my keys at 4:45 p.m. and they didn't get the car back to me until 6:40 p.m....almost TWO HOURS later!! I inquired after 40 minutes of my car still sitting in the parking lot as to how long it would take and the rep told me about 30 to 40 more minutes. About 6 p.m. I noticed my car was no longer in the parking lot and then FINALLY at approximately 6:40 I get the call that it's ready. I just got off work, I was dirty, tired and hungry and I wouldn't have brought my car there if I'd have known it would take this long...especially after I'm told "we're not busy, bring it in." Poor unacceptable service. Rockford, IL. Walmart located on West Riverside Blvd.

20

I was at the Wal Mart in our local area on Sunday (17 July 2011) around 6:00pm. While the cashier was rining up my purchases there was a black lady (20 - 30 years old) on her cell phone and every other word that came out of her mouth was f---. I was very irrated with her cussing that I asked the cashier if she could call her down, I had my 8 year old granddaughter with me and these young children already hear enough in this day and age.

Well the cashier said that she couldn't, well I told her that I could, and I politely asked the black lady to watch her lanuage, she told me that I didn't need to be in her business, well how can you not be in her business when she was talking where everyone could her her lanuage. The cashier called CSM, well the CSM (man) came over to the cashier and I told me he couldn't do nothing about it, I told him that people have been arrested for using lanuage like that. Well he told me that we both had to be quite, well I didn't agree with him. But still no one cared if this black lady was cussing or not.

Now I can understand why we have so much rascism in the world against younger black people, people like her don't have no respect for other people.

60

My son and I have applied numerous times at our local wal mart in Nashville Arkansas and each time that we check on the status of our applications they claim that it is not in their system and that they cant find it any where in the system and we know that it should be in the system unless they are deleting it out of their system in order not to hire us, this seems a little like they are discriminating against us wouldn't you say, they seem to be hiring people off the street that look nasty and dirty with long hair and beards and i thought that was against policy why would they do something like that?

it is just disgusting to go in the store and see older men with long hair and beards on the sales floor looking nasty and dirty, and its not because of the job. i am very upset that we keep applying and get no response from anyone, in fact i applied one time and one of the assistant managers had enough gall on his face to tell me that they didnt have a place for me because i talked about inside store matters inside the store and that i was rude to customers which is not true I never talked about store matters to anyone and i was never rude to the customers.

in fact i had several customers that i had when i worked there before ask me when i was coming back because they missed me being so kind and nice to them does that sound like someone who was rude to customers and talked about store matters inside the store? oh yea the assistant managers name is Thad Keith and i tell you now he is rude to his employees and the customers too, i have seen this with my own eyes you might want to check into this matter and also the hiring procedures in that store thank you

60

I had a dissatisfying experience at my local Walmart Supercentre today. I went to the Kodak kiosk to print out photos using the Facebook connecting option. Upon looking through my photos, I've realized the photos from my iPod failed to upload onto Facebook. I noticed a new option from the kiosk saying I am about to sync photos using WiFi. I had to download the Walmart photocentre app on my iPod. Because my iPod doesn't have data, I tried to use my mobile hotspot on my phone but it wasn't working. I tried searching for WiFi on my iPod and found networks under the name "Kodak."

I asked the lady working at the photocentre for the password but she did not understand. She kept telling me to follow the instructions on the screen, and the screen was telling me to download the app. I told her i didn't have access to internet and i kindly asked for the wifi password again, but she said she wasn't allowed to give me the password. Knowing this was partially my fault, I left. Luckily there was a McDonald's inside the Walmart with free WiFi.

Unfortunately it wasn't working, the employees there told me it stopped working for a few days. Unhappy, I continued my shopping at Walmart and bought other things I needed. The line up to check out took a long time, as there were only two cashiers. After checking out, my cashier did not help me put my items in my bag. She pushed aside my items and gave me a bag and expected me to bag my items myself. She continued checking out the other customers in line.

After leaving the Walmart location and arriving home, I've realized that I was missing an item that was cashed out and was on my receipt. I believe it was lost while the cashier pushed my items aside and probably missed one item. This Walmart is not close to my home, making it inconvenient to drive all the way back to complain about my experience and the purchase of a product that I didn't receive that was only worth $2.88 + tax.

I have been a loyal customer throughout my years of living in Canada, and have never had a shopping experience as horrible as this one. Through many misunderstandings and confusion, I think I deserve an apology and maybe some store credit for the money I spend on an item I did not receive. Thank you for taking the time to read this.

40

After spending at least 45 minutes to an hour shopping in my favorite Walmart on the Troup Hwy in Tyler, Texas.... I head to checkout and am in disbelief. There were two checkout lines and the lines were so long, they had to curve and break to let people passing by thru.

A very nice gentleman went and spoke with the manager and told him that three registers just closed leaving only two open and a LOT of people wanting to checkout. The manager's response: "It was time for them (the checkers) to go home".

Seriously? My frozen products would have been thawed by the time I got to checkout. I took pictures of the lines if your interested. Myself and a few others just left our buggies and headed out the door .... which is what everyone should have done leaving the manager to stock everything back.

This is not acceptable customer service. I live in Jacksonville and swore I'd never go back to that Walmart. Now, I'm wondering if Brookshires, Save-a-lot, The Dollar Stores ..... would be better. I think I will give them a try.

20

This complaint is not your usual complaint, it is not about any employee, the employees I run into are nice people. I don't buy pet food at Walmart anymore, why you ask, because you are always out of the cat food I need. This has been going on for a couple of months now. I shop at the Lavale Walmart in western Maryland. Why is this, and no it is not the boy who stalks the shelves. I spend arount 75 to 80 dollars a month on just cat food. I notice you are loosing your edge on price also, of course it makes no difference, because you don't have the Mdse. anyway.

Oh and by the way, I just pick up the other stuff I need where I get my cat food. So what ever your reasons are, I hope you are happy, and spreading out on the other Mdse. to make the shelves a little full, is just compounding the problem. I normally let this stuff go and not say anything about it, but this has been going on for months. I think you have fallen into that retail trap of trying to save labor costs, problem is, you loose all the way around. It takes years to build loyal customers, but a very short time to loose them. Thanks for letting me get this off my chest.

60

The check out lines at the local Walmart are outrageous! I think it is absolutely wrong that Walmart has successfully forced two major supermarket chains out of business in the area but can't even be bothered to hire extra help to man an additional COUPLE of cash registers. This is Las Vegas. Specifically, 1807 West Craig Road 89032. Prime shopping hours are different here than you would find in other parts of the country. This is a "24 hour" environment. Between the hours of 8pm and midnight, there are usually several people shopping. I am certain that management knows this. There are many times that I have witnessed people get frustrated and dump their potential purchases and walk out. There are also those times that I saw people walk out with potential purchases without paying for them. Who am I going to report that to? I have yet to get that question answered. I would like to see this problem addressed rather than simply ignored.

20

Two words "totally disappointed". I'm disappointed Walmart would actually take a mutilated box from the warehouse and have it shipped to a paying customer, not once, but twice. There should be a rule allowing a delivery driver the option to refuse to pick up, ship, and drop off a destroyed item on a customer's doorstep. Is this the type of warehouse, shipping service I can expect from Walmart on-line shopping? Isn't there a system in place to verify items being sold are not damaged prior to being shipped to paying customers? With this type of on-line service, Walmart shopping will no longer be an option for my purchases. One suggestion that I would like to make, take the Summit Mountain Media Center out of your in stock items for purchase since Walmart evidently does not have any that are undamaged in stock.

60

I had an appointment in Toronto. Before leaving for the day we stopped into the Supercentre, 3600 Major Macenzie Drive, Vaughan, At this store I purchased 2 bottle of Scrub Free. At this point I must add we live 3.5 hours away( from the GTA.As we are getting closer to our turn , I mention to my husband that I can smell something , but I'm not just sure wat it is. So we start to unload the car and take things into the home, Where I first sit several bags on the kitchen table. Out of the bag falls the bottle of Scrub Free with Bleach. The cover was not on tight and now there is a large wet spot on the kitchen table cloth. I have it soaking, so I don't know it I will be able to save that or not. Next was our luggage. One look at that and I could have cried.Covered in the Scrub Free with Bleach product.

Racing to get the clothing out, I discovered that my husband lost one pair of drress pants and some socks.I lost one pair of dress capries and blouse to match them and one bra. My next find was the luggage. Tonight I lost an over the shoulder bag and my large peice of luggage. This doesn't even make mention of the trunk of the car. Trying to keep our humor about us, we say the car at least smells clean. I am hoping in some way you are able to help us to replace at least some of these items. I would be grateful and that would go a long way in what I tell people about Walmart and how you help us ut. Thanking you in advance and hoping to hear from you soon.

60

I was in the checkout line for 20 items or less today and the family in front of me clearly had 30-40 items and I mentioned it to them and they began to remove the few items on the counter. The checkout lady told them they could still check out there with the greater number of items. I said that they had way too many items and was informed that it was Walmart's policy not to turn them away. I asked to speak to a manager who proceeded to tell me that it was rude to not check them out. I asked if it was rude for me to have to allow them to check out when I had less than ten items and he agreed that it was rude to me. However he said it was policy and basically walked away. If you are going to have 20 item or less checkouts, enforce it and make those people go to another line. If you don't enforce it then people will continually violate it because they know they can get away with it. This happened once before and I did not pursue it but it makes me angry that you don't enforce rules.

20

First: I am a Wal-Mart stockholder and have been for at least 30 years, so you know that I have done well in that department. Second: I am a caucasian male, age 80, retired businessman and life-long Arkansan. Third: This evening, Friday, November 9, 2012, at approximately 8:00 p.m. I went to the Wal-Mart Supercenter on Rogers Avenue in Fort Smith, Arkansas, to purchase ammunition for two handguns ( for which I am the legal registered owner).

Of course, all of the cabinets in the Sporting Center were locked, which is as it should be, and at least three, perhaps four or more, persons were looking at the various items and then looking about for a clerk of some sort. Count me in that last group; I waited for at least 10 minutes and no clerk was ever visible. One other man as he was leaving said if he saw a "blue jacket" he would send them over. None was found. I went to look in other aisles, passed the handy "check a price" scanner (with no provision for requesting assistance) and finally found a lady clerk in an entirely different department. She offered to telephone for help, and I should go back and wait at the Sporting department.

This I did, for not more than 5 more minutes, to no avail. Yes, I didn't buy the $50 - $60 of products that I specifically came to buy, but my wife was able to spend over $60 in the grocery department, and after waiting 5th in line for check-out, we left the store. I am not saying that I will never shop Wal-Mart again ... it is still partly my store! Is this already an expression of the fear for the next four years of Obama's dictatorship? 

20

The Walmart in Lagrange Texas. I bought a set of rings for my wife on November 19. The lady told they would be in about 2 to three weeks well guess what. They sent the order in on November 28. So now I have to wait. Plus I asked to talk to the manager but he is never there . They told me they would be here so I payed for my daughter to be here from Alaska to give these rings to her mother. But guess what that want happen another thing we called and complained so they going to give me a 25 dollar gift card whoopie do. Another thing the on lady I talked to on Monday November 3 Told me it was sent on next day after I bought them she would never give me her name I asked to speak to the manager guess what. He's not there.

40

It is amazing to me to see one of the largest chains in the USA to show customers how they appreciate their patronage by having no cashiers to check them out. I am a faithful customer at Wal Mart in Springfield, TN as well as most all of this small town community. This weekend the store was fast heck out on each end and 3 full check outs in the middle were all that was opened. The lines were backed up down the asiles with everyone complaining about having to wait. It is just amaizing to me to see us having to wait so lng to wait. We are a small town and will always shop Wal Mart no matter what. But it is a shame to see our people have to wait so long to be checked out. When I go to Kroger, 1 mile down the road, there is always a cashier standing in the asile offering you to come to their line to be checked out. I guess I am comparing the two stores because I would rather go to Kroger for some things than stand in a long line for my purchases at Wal Mart. I know that nothing will EVER be done to changes things in Springfield,TN I believe that I speak for so many customers that have not ever written a compliant. It is a shame that the people of our community have to suffer the challange we face each and every day at out store. You have us in your cloutches. Congratulations!

60

Huron South Dakota 57350 Walmart store
Stopped in after work to get Ipod at 4:00 PM no one at electric counter or anywhere around area.
Come back at 5:30PM great two employees are at counter. One is a heavyset guy with black curly hair and black frame glasses. He is behind counter putting some squares of paper into what look like DVD holders. Standing at counter, he gets done with what ever he was doing and breezes past me without so much as a glance. Bear in mind I'm standing so he has to go around me to get out from behind counter. He wonders off to parts unknown without any acknowlegement what so ever. Girl employee on her knees putting cell phone stuff away at same counter. Approach her and ask if she can help me because her freind doesn't seem to want to. She puts rest of things in counter closes the door and locks it. She then informs me she needs to go deal with another customer. What good service. I go up front to customer service to complain. Tell girl behind desk what had happened. She says yep I'll tell my supervisor. Can we say or not. Needless to say I didn't ever get the Ipod I went to get. Blah on Walmart might need to start going back to Kmart they seem to want to help a prospective customer.

40

While shopping at walmart tonight i decided to buy new shoes for my 2 year old son. I found a pair of light up cars shoes. Of course i had to test them out to make sure all the lights worked and to my surprise they didnt, and they were the only pair in that size. Not knowing what walmarts policy on this type of issue with their merchandise when I went to check out I asked my cashier if they would be able to discount the shoes since one of the lights didnt work. She kindly paged for a csm to come over, The csm came over looked at the shoes and tried them out to see if the lights worked. when he saw that it was just one light that didnt work he looked at me and said "really you want a discount for that?". Clearly making me feel stupid. He looked at the cashier and said " i guess you can give her a dollar off" then he walked away. The cashier was so apologetic for his behavior. I ended up buying the shoes anyways but have never been so mad or insulted by a worker. Personally i think that cashier should get a major raise for her kindness and that CSM might want to think of a new career if that is how he thinks its exceptable to treat the general public. Thanks for listening to my complaint.

20

I have recently visited the 9 Benton Rd. Travelers Rest, Sc store 4 times in the past two weeks. My wife, who wears a permanent leg brace, needs a motorized cart in order to shop at all. All 4 times there have been no servicable carts to be found at various times of the day. I know from shopping at other Walmarts in Greenville and Asheville, NC that this is not an impossible situation since these store had carts. I also noticed three carts "out of order" for an extended period of time. What is the problem? Obviously, the volume of sales to the disabled is not an excuse. I feel this is a low priority with management, since able bodied people shop faster, supposedly spend more money and are a more desired clientele. If not, make this store step up to the plate and show they value ALL customers. Or is Walmart so big now it doesn't care.

60

Wrangler jeans have a glued-on lable on the backside of the right leg. The glue used is apparently caustic in nature. After the lable is removed, the area it covered soon bleaches to a whitish color, then disintigrates, leaving a hole. After 2 or three washings and the pp;ication of a patch, the patch itself is now bleaching out and softening. This is happening with both pairs of jeans I bought from you.

40

This store is not clean, the doors coming into the store are dirty, they don't have sanitize wipes to clean carts. The parking lot is always full of carts in parking area. They don't have a slicer to get bread sliced. I have been there when they were completely out of potatoes, bananas and several other products. The shelves are always empty of several products. I have complained before about this store and also talked to the manager a couple of months ago and Nita Mogus said that she just took over at this location and it would take some time to get things straighten out. But it is worse now then it has ever been. I have been going to other grocery store due to the problems at this Wal Mart

40

My husband and I were at the stoney creek walmart today at 1;00 p.m and we went to deli and looked for cooked wings as we buy plain wings every other day.there was only 2 boxes of wings out one bbq one honey garlic..We asked the staff member if wings were being made ansd she said there are 2 out and I told her we only eat plain.

She said oh well thats all we have and I am not making any more today.we told her that seems odd because we are here every other day .I said why do you have a sign with prices if you have no wings.we did not get a responce .Now we have gone in on many occasions and the other staff are very pleasant and asked what we would like and told us to shop and come back in half an hour.We felt very offended and cheated out of a nice dinner.

We love the wings but we feel embarrassed to ask again if no plain chicken wings are out on warmer.We were very let down and thought we should have been given a better explanaition.Or for that matter make plain wings while we shopped like other staff have done...Thank you

40

Today at 4:00pm I was at Walmart Ancaster. I wanted to get a turkey that was advertised in the flyer. There were none out, so I sought out an employee and he told me that they get a few every morning and there are non left again.

Well I don't live close to Walmart and cannot make it there in the morning. So I went to customer service to get a rain check. The girl there told me that you do not give out rain check's on flyer items. Since when?

The she told me that if they only get enough turckey's to put out in the morning that I should come then. What if I work and cannot make, she told me to leave work.

I am not a happy customer, and I don't think I will shop at Walmart if this is they way you treat customers.

20

My daughter recently had a baby shower and with my suggestion registered at Walmart picking the Tinkerbell and fairies theme. I, myself went to three Walmarts (Leominster,MA, Lunenburg,MA, Rindge,NH) and could not find anything Tinkerbell. Also, when the 30 guests arrived none of them had any Tinkerbell items and all said they could not find anything that she chose. It was so bad that she has about 5 different themes because people wanted to get her items she needed so they chose what they liked. It was poor and false advertising.

60

I have purchased chicken tenders at the Walmart deli for a long time. One time, I purchased some which were Honey Kissed chicken tenders not knowing that they were Honey Kissed. We had always loved their chicken tenders, so buying more was habit. However, my family and I did not really care for these. Recently, while in Walmart, I decided to buy some chicken tenders and I ASKED if these were Honey flavored. She said No, they were not; however, as soon as I bit into one, I knew they were honey kissed. When I looked on the bag, the label showed these were Honey Kissed Chicken Tenders. I did not appreciate being lied to. I will not be buying any more chicken tenders at any Walmart Deli.

40

I reported a defect in your new medium pet carrier today, (PTPC22INH 551093977) man who answered t Stout Stuff, LLC only stated how much money they spent and that it passed ever inspection. The gate once opened can fall out of the hinges. TSA and Delta are concerned and considering banning this product for use in air travel. This is dangerous and can be a cause of pet escape, should the door need to be closed quickly after opening.

Pull this product immediately, recall all sold, it is UNSAFE and now you are aware of it.

40

Im filing this online due to ive called and gotten no response. 3 Saturdays ago around 3 a.m. since its slow. I had specific items with coupons. I have my separate transactions, and I organize all coupons outta consideration for cashiers. Im very pleasant and know the policy. Im well known at this Walmart and have great credibility for following guidelines. As I was letting the cashier know I was placing the items on the belt and told her their is a certain way due to coupon rules.

She got aggravated and started scanning them. I told her she has to wait due to a CSM said to put all competitor coupons with items to do individually. So she waited and clearly had an attitude. She wanted to just get done. I was so upset with anxiety due to 2 cashiers getting mad with having to do proper procedure. I ended up crying from being so uncomfortable and feeling like I was a nuisance. At the end I had manufacturer coupons and competitors coupons. So the cashier was ready for my coupons and off hand said Walmart dont take other stores coupons. I let her know I had the CSM's and a manager assist me with this issue. I waited 30 minutes for verification to go ahead. They told me my coupons are good and I was correct.

They explained the specific coupons I couldn't use. So I let the cashier know this and she still argued and got another cashier, and than the C SM. Let them know its fine. They were similar in the item. They told me I could not with a loud voice, and as rude as can be. So Lisa the assistant manager came over. I smiled to her with respect. She didn't even address me or ask how she could help me. She started complaing about how I cant do this and that. I told her mam are disagreement is not about any of what you are saying. I have been approved by several CSMs and a manager about what you are saying. I even gave her names and she said ohh well CSM dont mean anything. So she didn't even disciss the problem at hand, she flat out said no.

She wouldn't let me talk and let her know about my recent trips and have done this exact transaction several times with CSM approval. She had a extremely rude attitude from the very beginning, I was still trying to remain respectful to show I mean no disrespect. So I said ok than we can just get the items I want without using the coupons she denied. It was not over 8 specific things, but quantity. And not extreme. So when I said that she said uhh no your not. I said excuse me. Are you saying I cant buy my items without using the coupons. She said yes and I started getting upset and just shocked. I said you have been rude and not given me any customer service.

You are just ignoring what I have to say and I have been totally respectful. My anxiety went full blast and I teared up and face got red. She said boo hoo and I said are you serious. What manager treats customers like this. I said 1 more time to fully understand. I said are you really telling me I cant purchase this stuff after 2 hours of shopping in a specific routine to follow guidelines? She said look yes and she is done with me. I asked for a manager. She denied me of that. She said i have my lunch and if you dont leave I will have the cop escort you out and you will never be able to come back. I said I dont care abiut that. This is crazy. Luckily the manager came and was very polite and calm.

She saw I was very upset and she allowed me to walk over to speak privately. She helped me a lot as far as questions and so forth. I told her I was making a complaint and she asked me not to and she would deal with the situation herself. She allowed me to speak everything I needed and agreed. I should of been treated that way. I left and called but no responses my So the cashier was ready for my coupons and off hand said Walmart dont take other stores coupons. I let her know I had the CSM's and a manager assist me with this issue. I waited 30 minutes for verification to go ahead. They told me my coupons are good and I was correct.

They explained the specific coupons I couldn't use. Lisa the assistant manager was tall and black. The cashier scanning products was skinny older and black. The 2nd lady watching was over 50 and white. Walmart in Jax, Fla on Normandy Blvd. The professional manager was black with very short hair. I would appreciate a call and investigation for this situation. This is not a typical complaint. You can call 904 3786647 anytime. Thanks so much

20

On the day of 11/30/2012 I was fired because I had my safety glasses off for a minute or so, but the reason for that is because in the morning I usually wake up with a runny nose and itching and watery eyes. It was early in the morning when my eyes were watery and I took off my eye glasses so that I can rub my eyes because they were very watery and it blurred m vision. Well it so happen that Loss Prevention Manger Jerry was there and saw me with them off and decided to later on during the day around 2pm, him and Assistant Manager Dan Wolfe coached me and fired me over this issue. I had an employee with me at the time who knew my allergies were bad that morning and also a couple of employees who start with me in the morning who also knows that I am usually always with a cold or something in the mornings. I feel like I was fired very unfairly and I LOVED the job I did. It was in Tire & Lube Express Wal-Mart location 5370 Allentown Pike Temple, PA 19560. I been there for over a year at that department and I've been at Wal-Mart for over 6 years they decided to honor it because I was away in the military and came back. I would REALLY love my job back. I was an outstanding employee being in second for the amount of cars done and worked on professionally and to TLE standards. I also seen unprofessional work being done at the department by managers, not checking for valid driver’s licenses in which on that same day two employees were fired for too, and they have been there for months. One was there for about a year. I see that as unprofessional in their part. Yet I kept to myself and did my job best to my ability and TLE standards. It is hard for me to find employment and working on cars for Wal-Mart was perfect for me, having known all that is needed to know at my department. There was also an issue earlier when I first started at TLE my daughter was born premature and I have told them about it because there were times I had to go the hospital with my daughter and I would call the Wal-Mart call off number and they would count those days against me and because of the I was on a D day. The ONLY time I would call off from work it was because of my daughter’s situation. Other than that I am always there at work lending a hand and staying longer than my end shift to help out and of course for customer satisfaction. All I want is my job back and for Wal-Mart Corporate to view my case. Thank you for your time.

60

I broke my nose and injured my back this month. I am on social security disability and take certain pills for my disabilities. When I spoke with my doctor he authorized my pain medication early due to my injuries. The pharmacist was on a power trip and called me a drug addict and stated that I was taking to many meds and he didn't care whether I was in pain or broke a hip or whatever he he was not going to release my pills. My doctor called him and told him to release them. When I went to pick them up he lied and said he was still waiting for the doctor. I called my doctor and they said he spoke with them. Then my daughter had called in because he had me in tears and told her he spoke with the doctor and it was handled and then hung up on her. Didn't even give her a chance to speak. This is not the first time we have had problems with him, but I can tell you it will be the last. We spend over a 1000.00 every month at your store. Well no longer. We will be taking our business elsewhere and will not shop there ever again. The pharmacists name was Mike and it is not the first time we have had problems with him. I do not appreciate being called a drug addict or told by him what I can and can't take when my doctor has told me I can. I have been with the same doctor for 16years and he knows me well. I have not had anyone else call in medications for me ever. You have a major problem with this person. I don't know if he is on a power trip or what, but it needs to be corrected. Also other medications we have called in never get faxed to my Dr. to approve. This man is a liar and very rude individual.

20

I hate the ship to store it is unorganized and unprofessional they have lost two of my shipments and instead of going through and red hopping another item they refunded my money which I don't have a problem with but instead of them trying to resend they take the easy way out. I order a bundle that contained a laptop, laptop case, flash drive, and printer. I got the case and flash drive already but the laptop and printer experienced shipping delays more then once. It did not come in on time so the sent me an email saying my shipment was lost.

Well actually they cancelled my laptop and said they will send it again and refunded the printer at that point. I used this service when they first created it, it was excellent I got my shipment on time I did read some complaint from other customers but I didn't really think it would happen to me. I should have paid the 9or10 dollars and let the professionals ship it. I will not use this service again nor will I use online from walmart because they don't deserve the money they get from shipping it through FedEx or ups if they can not effenifenly use their free service. I will be contacting someone on the phone to see what they can do for my account as in crediting or refunding half my price for what they gave me cause like I said this is not acceptable.

40

Shopping carts with wheels that have flat spots and go bump bumpity Bump. Most of the shopping cart at the Walmart in Henderson, NV have bad wheels and shake go thump thump through the isles. Shaking the merchandise and the customer. I would think that it would be embarrassing to the corporation that they are to cheap to put new wheels on the carts or provide new carts. Shopping at Walmart is like going to the slums to shop compared to Targets smooth as silk shopping carts. Please do something to fix this problem. It is hard to hold onto the cart as one travels around the store.

60

Last friday I called all the walmarts located in Foley, Fairhope, and Daphne Alabama as well as pensacola, Pace, and crestview Florida and asked if they carried Dr.Pepper Caffine Free. All stores told me "NO" I live in Robertsdale Al and was in search of the product because my boyfriends 12 year old son was born with congestive heart failure and the most recent thing the Doctors have taken from him is caffine. He is a Dr. Pepper fanatic and I wanted more than anything to be able to get him some to lift his spirits a bit. I first ended up in the Pace Store later that evening and found it there on the shelf and in the Daphne and Foley stores that Sunday and again found it on the shelf. However, at this point, I had already contacted the distabution center in Mobile Al and a local vendor to arrange for it to be brought into a local store the following week, That was no easy task and all of which could have been avoided if the sales persons at these store would have actually checked rather than deciding they didnt want to bother with it. Even if theyu were busy at the time, they could have certainly taken my name and number and called me back. I was very disappointed and wanted to share this.

60

Why is it that some of these managers have a big head and treat there employess less than human. When you have a 110 pound girl who says she can not climb a ladder with fifty pounds and lift it up over her head and the manager says do it any way there should be some disciplin for the manager but instaed my daughter ends up quitting because this manager does not seem to think safety is a concern .I guess if you have been at walmart for twenty years gives you the right to treat people that way. My daughter has three children and does not need to get hurt because some manager that don't care.

Maybe these managers need to go to school and learn how to treat people before they become managers. It is also weird how 5 people get fired and three quit all because of the same lady does that seem right to you. I shop at wal mart all the time and see how badly your employees are treated there is no reason for that either way people are going to shop there so why treat workers so bad. This womens name is Alma dont know her last name.store number is 5947. I wish you would really look into how employees are being treated at you walmarts.

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