Uber Complaints Continued... (Page 3)

228+ reviews added so far. Upset? Call Uber corporate: 415-986-2104
40

I do not have an uber account myself but i have email ur company several times in regards to someone illegally using my credit card and linking it to their uber account. I have already cancelled my credit card and contacted my bank. I would like to get the phone number that used my card so i can make a police report. I can provide you with my credit card information and my information and can also send u pictures of my credit card with my name on it and a picture of my California id. I will be waiting for a response.

40

I have never dealt with a company that makes it so impossible to get any kind of support and customer service. I think I'm moving on to start using the competition. Uber has grown in to a large company and does nothing to support its customers in a timely manner. Uber has become a victim of it's own newly found success and has done nothing to support it's competitors. They are operating as if they are a monopoly, bit thank goodness they are not.

20

This uber driver is always rude, she don't greet she drives reckless and she only really care about lift from what I'm hearing. She needs to be off the streets. Ms. Melissa butler that drives a blue sedan. I would love to be kept a secret for safety reason.

20

My letter to Uber. Little or no action reported to me so far. This happened in June 2016.

I write to you to share an Uber experience. I generally do not write to you people, but thought it is better to address an email to you as otherwise your call centre folks are going to select the most beautiful templates and reply to my email. I think you need to know how your business partners behave. And the liability at the end of the day rests with you.

I arrived in Chandigarh earlier this week. I was here after four years, and the only great thing to change here, I felt, was Uber. It was fast, quick, cheap and reliable. But then started the ugly parts. Some of Your drivers are typical North Indian goons, with most of them trying to achieve their daily targets of 18 rides to earn incentives. We consumers were never told his city has different Uber rules - drivers said it is a point to point service, I don't get to select the route, and there is no concept of waiting at all. I thought you charged for waiting! Those were the little ugly experiences I had in the last three days.

Then came the ugliest. My mother, 59, aunt, 61, me and my wife ordered an Uber from Elante mall today afternoon (driver details below). On calling him, he started getting irritated from the beginning, saying we need to come to one particular gate as it is a one way road. Rude, arrogant and careless, he sounded. But never mind. We are used to such idiots driving an Uber even in Delhi. We sit in the car and say we want to go to the railway station and pick our luggage on the way. "It is a point to point service," I was told. Fair enough. As a tourist, I have a right to inquire. And as a service industry, your partners better listen to an aggrieved customer patiently. I questioned why he can't take a route I ask for even if it is off route and then drop us somewhere.

After all, I pay for kilometres and time of journey. Rudely he said, it doesn't work like that, his tone rising manifold. He said he will only go to one point, to which I say go to the hotel. "Enter it in the app," he shouts this time looking at my aged aunt. At this point, as even you guys would do, I tell him to mind his language. He was driving at this point. He says if we have a problem we can leave the car. I say just take us to the hotel and not to lecture us about point to point. He applies brakes, raises his tone, parks the car, and asks us to get off the car. All this in middle of nowhere in a town we don't know much about. My aunt says softly to the driver, "what you are doing is not right". He said he doesn't care. We all get out. Stranded, we feared we will miss our train. He cancels his ride. And moves on. Perhaps he has done brisk business since then.

All I can say is this is so, so shameful. Even if I get irritated or the rules of the city are different, he had no right to do what he did. It is like saying if I object to anything that a driver think is right, he rules and can throw me out. This has never even happened in Delhi.

But this is so sad that you need to do something. A template response is the last thing I expect. The max you generally do is call the dude and say, hey don't do this in future. But of course, you have really not cared for customers as a company beyond a point. I have had instances of verbal misbehaviour with my wife in Delhi. I do wonder what kind of training and hiring processes you have in place. They are a sham - because there was no way such an idiot could have made it to your platform otherwise.

Good luck. And hope you introspect. In case you take some action, more than just a usual warning, let me know.

40

I would like to call your attention that Uber company always gives a direction to my drivers to enter a one way street just like my trip from Shangri-La Mall ortigas area going home to Pasig (home). We are always made to enter which is a one way road from Eagle avenue Ugong Pasig City. It is a good thing that I know my way in and out of Pasig. I hope that Uber HQ will attend to this matter with urgency.

20

Yesterday, I booked cab from Hyderabad airport around 11:30 pm since it was showing 9 minutes. Initially driver didn't picked and then he called saying it will take 15-20 minutes despite it was showing 9 minutes. I said, I will wait as I booked via paypal wallet. I called at 11:48pm to know where the driver is, his number was switched off. I called thrice.

Money was deducted from my paypayl wallet where I had got this poor service. One of the incident happened when I was in Delhi when he denied to go where I want. I did Uber pool and was the first one to sit and he mentioned that he will not go the way. He will consider next pool request person first whereas I booked two seats and he said all this when I boarded the cab and he started the trip. He argued. Money was deducted again.

I want my money to be refunded back. Details of the driver and phone calls details in the attached file.

40

On July 17, a little after 7:00 am. I rode with uber and he stopped to pick up another lady. I thought we had to split the fare. When I got to gallery place, I checked my account. And I was charge twice $4.80 and $11.83. I don't understand why i was charge twice, and nobody from corporate will answer my emails.

40

Now i m totally fed up from your poor and stupid replies. Myself and my Son send you emails on below mentioned E-mail ID's on several times. But no positive response is given.

"support@uber.com"
"help.uber.com"

Now tell me can i stop using Uber services to my other mobile numbers and can i stop my referrals to stop using this poor Uber services. I have 2 main concerns and i need the positive solution. My account is blocked due to password reset trying. and still i m unable to login my Uber account. kindly check my below credentials and help to reactivate/refresh my account from back end as i m ur valuable customer and i have many free rides in it. My account details are mentioned below.

My other issue is ice cream promotion. I have availed ice cream promotion and got 4 magnums as well. but my driver didn't provide me USB and Ladies hand bag. When i asked him to provide me my remaining goodies. he state forwardly denied to provide me and ask me to go and launch complaint against me. i will never give USB and ladies handbag. My request is this to please provide me my remaining goodies. i.e USB and ladies hang bag. Positive and early response is awaited. Feel free to contact me on my number in case of any query.

20

Uber driver wanted me to walk to him, rather than coming to pick me up. I'm not familiar with the area and had no idea which way to go! I finally cancelled and requested another driver who picked me up in one min. I was charged $5 for the first call and I would not have cancelled if he would have just driven to where I was standing! Not happy!

60

My experience was good and no complaint towards the driver at all but when I asked how much the trip in total after arriving at my destination, I was told that my trip would be a total charged amount of $31 however when looking at my receipt and my bank account, I was charged $41 which is an extra $10 compared to what I was informed of.

40

I punched in a pick-up address and the driver named Christiano went to a wrong address. I called him and tried to give him the correct address, but he hung up and Uber charged me $5.00. I demand a refund immediately.

40

Since one month i am using uber pool. My pickup point was anjali gardens and drop point was the same. The cost was reasonable but suddenly from the past one week the prices became high, it was during surge. When will it get back to the prices I was used to paying before? No more surge pricing!

40

A black town car Uber driver had taxicab business at a company right next door to us. Even though there were no parking signs on the buildings and bright yellow 24 hour access on the garage door, he decided that he did not want to have to look for a legal parking space. Therefore, he parked right in front of our commercial garage. As I do for every vehicle that parks in front of our garage, I went outside to take pictures of the vehicle so that he can be reported to the TLC (New York City). I had already taken a picture of the license plate and the blue TLC windshield sticker. I went across the street to take a picture of where the car was parked when the driver, who was sitting in the car at this point, said that I should take another picture and he flipped me the bird. I was nice - he was wrong. Needless to say he found another parking space right down the street. Is that how Uber drivers treat other people?

20

Uber charged me more for same exact ride to airport. Ride home took less time and was EXACT same distance! Also refused to apply promo code after saying they would do it after the ride because I couldn't enter it myself before!

40

Was double charge today on April 5, at *45 am on my account for trip that didn't take place. My trip was from 9534 State Street, South Gate to 11321 Bullis Road, Lynwood, Ca 90280, not to Rosecran in Compton. I was charged $14 for a fare that was suppose to be $7. His car was full of smoke.

40

My account verification 8138, take a 2/5 day trip to Orlando Fl, to the airport and the cost was $ 12.72, the 2/14 did the same return trip and cost $65.12 no one told me the price when I asked the journey, not a black car and that was my second request. I think it is not fair to pay so much when I heard about you, I got good references, I would please me to charge the same as the first trip in order to continue using your services.

40

We took an uber on Friday 5 orlando from home to the airport now pay $12.72 for the same trip 2/14 pay $65.12, they never told me the price in advance, nor asked for a black. As I am new customer, did not know what the different cars. I want them to charge me $ 12.72, it would be the right thing.

80

I was emailed by Kristen at the Uber corporate office in San Francisco. She said, a customer had called the customer service phone number and questioned my car having everything up to date. The rider must have noticed my insurance was ready to expire. My old insurance card still has 14 days before it expires. Plus I sent her my new card by email which is good til 8/31/16. I responded soon as the email was sent on Feb 14 at 8:57 am. She has not responded and it's going on 7pm my present time. My car, the insurance and everything is in good working order.

I believe an apology is in order. She put my account on hold. I missed out on a $100 I could have made for Sunday night. I love driving for Uber. If there is any way to speed up my account being turned on again, it would be great. I'm a Florida partner for Uber.

40

Was over charged 33.52 for a 4 mile ride on 2-7-2016 at 10:26 p.m. by driver Ike in Hawthorne ca. Normal fee for this ride is 4 to 5 dollars. I would like a refund asap or I will file a complaint with the BBB against uber cab co.

40

We operate a garage at 555 Jackson Street in San Francisco. Uber drivers seem to like to stop in our only entrance/exit driveway and wait for to pickup and drop off their passengers. They always say "just a minute"... never a minute & a good percentage of time it's 5 + minutes when they wait for a customer to come out. Thus hampering our business and delaying our customers. Please ask Uber drivers not to stop in our driveway.

20

Here is my complaint about Uber. I have an account with Uber and have 15 rides free in my account. I am waiting because as per the corporate rules they claimed I had free rides and double benefits. Terrible customer service.

40

To begin, the Uber driver was 30 minutes. late. I gave her the address again. I told her where it is. She showed up with a truck. I'm 81 and on a walker going to therapy. I told her I could not get into that truck. The first step hit me in the butt. Now I am being charged $5.00 for her cancelling it. I also missed therapy because she was so late.

60

The Uber driver picked me up Saturday morning at about 11:15 AM at 150 east 69th street. I told him that I wanted to go to the west side 73rd and Broadway he drove down Lexington to about 61st Street and then realized that he should have crossed the park at 66th street so he turned to Madison avenue and then drove back up to 66th and crossed the Park there. I am requesting a credit for the roundabout out of the way that the Driver went which increased my charge.

Also I did not mean to rate him with 4stars. It was a mistake. I had told him that I did not want to pay extra for his mistake and he assured me that I would not have to. When I received my bill I realized that he had not credited the charge for the circuitous route. Kindly correct the mistake on my charge. If corporate is reading this complaint, I took the Uber on Saturday the 16th of January.

40

I never clicked on anything. My son opened my Uber App and was trying to show me how to use it when I need a car this Thursday. I want this charge canceled, if this is how Uber does business. I just called Amex and put a billing dispute and registered an official complaint in for this erroneous claim.

60

Uber surge price hit me on New Year's eve. What a joke! What's the point of using an uber if it's going to be cheaper to rent a limo for the evening. I would say this is a complaint against the corporation, but it's more like a goodbye you just lost a customer letter. I know they are doing what they can, but please please take 30% less profit and cut back on the surge. It's tons of bad PR.

Also, one more complaint. I recently visited San Francisco and ran up easily $100+ in Uber driving services each night. Every time there was no estimate visibile for how much I would spend until the end of the night. Not sure where this comes from but I feel the service is great. It's just way too easy to spend money!

20

My Uber driver never showed or called then I was charged $5 for the ride? This is definitely not acceptable, and I will think twice before hailing and Uber cab again.

40

Friday Oct. 23 6:37 pm. I have to register an Uber complaint about my driver. My driver did not know his way around NY and we missed our first stop at 29 and 9th got us stuck in Time Square traffic and had to come back. Then he refused our requests to go to the east side. Please help me contact Uber with my problem and they can look at the trip and you will see that fare has to be adjusted for drivers inability to maneuver in NY.

40

I took an Uber ride that lasted 20 minutes Monday afternoon. And i received a email the next day correcting my fee from 14$ to 64$ this is not acceptable and the reason I was given is not true in any way. The fact that I cannot contact anyone at Uber is equally frustrating.

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