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Uber

2.0
234 complaints

Address

231 W 29th St, #1204, New York, NY, 10001

Complaints

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DORIS R. SANZ

Jan 10, 2018
0

I CALLED FOR A PICK UP AND THE MAN WENT TO BUILDING C INSTEAD OF BUILDING D AND LEFT US STANDING AND NVER PICK US UP AND STILL CHARGE US $ 9.32 CENTS. MANS NO. IS 5PHNU ( 561-482-3987 ) ( 561-213-0920 ) thank you

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VSRM KASYAPA

Nov 22, 2017
0

350/-. ARE YOU BOTH PARTNERS IN CRIME OF GRABBING CUSTOMER MONEY JUST BECAUSE UBER IS UPPER HAND IN HYDERABAD ? IF U HAVE ENTERED INDIA FOR CHEATING INDIANS, THEY WILL TEACH UNFORGETTABLE LESSONS FOR UBER AND PAYTM. I AM PERSONALLY FILING A COMPLAINT CCS( CRIME CONTROL STATION) AT HYDERABAD.

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gilbert schnirman

Nov 1, 2017
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07 on 9/23/17. I request a refund from you. Ocean Blvd. Delray Beach,Fl 33483

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Hernando L Ortega

Oct 14, 2017
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I request a Uber at For Lauderdale airport Arrivals, the app shows to advance terminal 1, i stand blue dot on top of black dot terminal one like the app shows and i took a picture to proof it and i still don't get my money back. Uber drivers don't stand where the app tell them because they have police problems and uber charge the customers for following the app.

So who is the next step? The court? 00 dollars? So far this is the 3rd time this happen.

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SAVON FIELDS

Oct 2, 2017
0

MY CREDIT CARD IS BEING BILLED WITHOUT MY AUTHERIZATION I DEMAND CHARGES BE REVERSED OR I WILL CHARGE YOU WITH FRAUD AND TO BE VERBALLY CALLED BACK 973 951 2864

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gina

Sep 27, 2017
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I didn't call UBER, I have a car, I just now got home from work and am watering the front yard and in front of my house is a white suv with a older 60? yr oldman, sitting in the car, and yells, did you call for uber?

and he stays there and starts actually yelling. I said are you sure? Not 630 1/2? now this is enough talking for me, I just home from work its 7am. so what does he do, he raises his voice to me!!

I said SIR, I have a car, I point to it. I just got home. I did not call, can move along.? he starts mubbling…

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Rosario Bechelian

Sep 21, 2017
0

I need someone to call me at (714) 272 - 4689

My name is Rosario Bechelian and I have been using Uber transportation for almost two months to take my son (minor) to school almost every day. However customer service is very important and select the quality of drivers as well. I am a Social Worker and I like to know if you live scan your drivers before hiring them? I am trusting your company with a minor and I expect as a parent good service and most of all confidence on the person who will be driving the minor to school.

Unfortunately this is not the first time to face this type of experience. But this needs to be taking care immediately. This morning my son was waiting to take the ride to school at my place 1434 Carey avenue, Brea. and the driver that show up was completely weird, the…

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Inas Armanious

Sep 18, 2017
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I requested Uber today morning and then as I followed the uber app and assigned to me Vinay the driver as I was going to meet him outside my place 36 walter st bulleen, they sent me a message that the driver has cancelled and re request again after half an hour I filed a request and I was following the driver on the app and it said that 1 minute to arrive and same as I was stepping outside Ali the driver sent a message he has been waiting outside 5 minutes and

is waiting ,and a message was sent to me that the driver cancelled the job again and physically I was outside no body came to my place and called the driver ,his phone was switched off ,and I was charged 10 dollars for cancellation twice , what is this nonsense ,this is my first experience with Uber and it will be my last ,if you…

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Abhishek Singh

Sep 17, 2017
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Hi Team,

Its a cheat, i had requested for many trasactions that has either canceled by the Uber driver or someone elses have take my ride and Uber says it will be credited to my account but it is a lie.

I checked my account and there is no refund of any kind.

Recently I have requested for 2 refund and in previous occasion maybe many but due to busy schedule I cannot check for everything and you people dont refund, you just do cheat and dont refund.

I am logging a complaint on consumer forum about this. If you have refunded, then show me the evidence.

Uber should be stopped for cheating customers. Cheapest and liars service.

Regards, Abhishek Singh

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Yvonne Aitken

Sep 17, 2017
0

I want to report Kimberly Holmes.. uber driver in Pittsburgh,PA.. she is driving a rental car instead of her actual car.. i believe this is illegal and should be looked into..

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Pavel Kirochko

Sep 12, 2017
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August 7 at 9:00 AM I tried to make the order to go from my home (4911 Hillary Ln, Cleveland OH to Cleveland Airport. I've place the order for X car, got the price (about $31 and some cents) and got the notice on my phone that my car will pick me up in 6 minutes.

But I didn't have a car even in 45 minutes. Nobody called me and I had to take taxi to be in airport on time. It cost me more than $70 and a big stress. I didn't complain immediately because I've been oversee for on month.

I don't understand how it could happened. Now I started to think stopping to use Uber. Pavel Kirochko

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Crispulo Tanglao

Sep 10, 2017
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Date 09/10/2017 time 12:45 pm 2014-to 2016 gray or silver Ford Focus hatch back License plate # number 6WZG646 This uber Driver cause almost cost me into a accident coming from Concord Ca on the street of Monument blvd she swerved into my lane and cut me off nearly hit another to the next lane.

and then flip me a birdy finger in which i follow her into the car was and took a picture of her and her car.. Please remove this person as a Uber Driver she just might hurt seriously injure somebody ... Thank You.

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yaroslav tsvyk

Sep 10, 2017
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They took my 15$ promo code and promised to give it back and it never happened, they don't reply to emails to nothing

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Michael

Sep 3, 2017
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How do you give jobs to people in this country that don't even respect the country to learn the language . If you don't give them jobs for not speaking English they will finally go learn English very very disrespectful something needs to be done or uber will be shut down for good real soon trust me drivers who don't speak English cars smelling like marijuana like about the year of there car or damages on there cars.

Uber better tighten up before you get shut down. So so so so disrespectful

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Maria

Sep 1, 2017
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I don't have an Uber account yet I have 58 fraudulent charges on my credit card

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barbara rush

Dec 16, 2016
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00 and I shared the ride with 2 other passengers. 00 each. 00 out of my bank account very concern that they do have access to my bank account now. can you please help me.

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Candice Carroll

Nov 23, 2016
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I heard Uber is cheaper than taxi. Last week I went to trip. 6/16 Early morning tried to get one but it is too earlier to get. Yesterday when I backed from trip, when the airplane landed, I tried to get one Uber, it is the first time to use phone app.

I seared then showed three choice, when I choose one new car driver, showed he will come 10:59pm at airport of Orange County, it is too later to choose. I didn't continue. Later I was waiting for luggage then the driver called me seems already in airport.

I said have to wait for a couple of minutes. He said can call him. But when I came out, didn't find him then tried to call him no answer. 00. Although it is small money, it is unreasonable to charge from my account.

Please return my money back. I will appreciate your reply soon.

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Roger Sachs

Nov 13, 2016
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On Friday November 11 at 5:40 pm, I had a Uber driver take me home from Winchester Ave in Campbell to my home in Los Gatos. I left a motorcycle glove in her car( had to leave my bike for repair at dealer).

I have tried and tried to get the driver, who found my glove, to return. Her name is Sahban with a Acura MDX. When I call she either doesn't answer or hangs up. She even asked me to go to her home in South San Jose, California- 1960 Southwest Expressway.

But I am quite afraid and don't think this is proper. I tried to contact Uber, but nothing has been done. All I want is my glove back. Such an easy problem, that she is making into a serious problem.

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john jones

Oct 26, 2016
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My 20 year old son took an uber ride home from a friends house approx. 6-9 miles. the driver said it was 60 dollars. 00 to a CA address. 00 charge from a company in CA. I called my bank, got a new card.

I then tried to get ahold of Uber customer relations people. I think I will go to the news media next. People, watch your credit cards.

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Ursula Schmidt

Oct 17, 2016
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On Saturday morning 10/15/2016, I requested a pick, after 10 minute wait I received a message on the Uber app that "unfortunately my driver had to cancel my request". Shortly after that I received an email stating that Uber charged me for $5.00 cancellation fee via PayPal. I attempted to find a phone number to contact Uber to discuss this error however I wasn't able to find any working numbers nor one with have a live person. Moreover I never received a free ride from Uber as promised and/or advertised (not even my first ride)

I used Uber about 4 times and the prices are same as my local cab but it's easier to call my local cab as Uber is either not available or it takes sometime to find a driver if at all (in NYC). I wanted to give Uber another try this Saturday 10/15/2016, but I was…

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Terry Connor

Oct 2, 2016
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Is it okay for a supposed Uber driver to send an Uber solicitation letter through the U.S. mail to up to 2,136 residence addresses in a gated senior community in Camarillo, CA claiming to have been an Uber drive in Santa Barbara a couple of years ago and now thinks it would be a sterling idea to be an exclusive Uber driver for this gated community; and provide his home telephone number rather than Uber’s telephone number? Yes or No.

Is it okay for this supposed Uber driver to provide a ride to a 94 year old resident of this gated community who called the home telephone number provided in the Uber solicitation letter rather than an Uber telephone number, to drop the supposed “eye in the sky” credit card rate from $210 to $100 cash? Yes or No. In the Uber solicitation letter, this professed…

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Regina Lee

Sep 23, 2016
0

There is an unknown $5 Uber charge on my account. It's from Friday 9/16. I did take Uber twice that day, however there 3 charges for that day. Also I took an Uber on 9/09 and l feel as though l was over charged. The drivers have to use a gps, and his gps got him lost. This caused the ride to take longer and me more expensive.

The driver was great, nothing against him.I know the gps is a tool they have to use, however it was that tool, which is required by you service that caused my ride to be more expensive. I took an Uber earlier that day for about the same distance and my fare was significantly less than when we got loss. I tried to call in about this matter today, but nobody answered the phone. I am requesting to be contacted about this matter.

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Liza

Sep 20, 2016
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On September 2, I rode an Uber car, with plate no. MP 1551 wherein the driver charged me Php276. The actual cost is Php 236, 40pesos lower than what I need to settle. I even added a tip of 20 pesos which he accepted.

It is a small amount but some other people might be victimized also, hence, my filing of this complaint. I would like to expect a feedback on this matter please.

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Meagan Zablosky

Sep 19, 2016
0

56 to travel two miles and it looks like the uber driver did not close the drop off for me only two miles from my original pickup location and I emailed uber support for them to tell me that I changed my destination from Dallas to Denton but I never went to Denton nor did I requested that.

When I clearly got picked up four hour prior to the location I said I wanted to return to. They are not doing anything about fixing the overages. 00 at most.

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Joan Lacascia

Sep 18, 2016
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I visited NYC last October, 2015 and had problem and no response from Uber as follows. Arrived at La Guardia airport and called Uber. Text said it would arrive in 5 minutes. Then 6 minutes, then 3 minutes, then went back to 8 minutes.

This went on for 40 minutes.

Finally I took a taxi. In Manhattan would try to contact Uber. I never knew if this was a technical problem. If Uber was directing this at me, or if the taxi cab services were interfering with the transmission. Don't know if it's worth trying again.

If uber has no customer service then how can it grow. I'm looking for another service already.

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Karan

Sep 12, 2016
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I had hired a cab in Kolkata, India. I wished to pay through PAYtm application. But for some reason the app did not deduct money for some unknown reason. So I paid in cash to the driver. After about 3-4 minutes.

My PAYtm app showed that Rs 56 had been deducted against the cab fare. So I have paid them twice once in cash and other through digital wallet. I wish to get a refund in my digital wallet.

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Laura Williams

Sep 12, 2016
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My first ride was not free even though I used promo code. I was charged. Today I requested a ride during surge. Waited until surge was over but got charged surge price.

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liza mascardo

Sep 9, 2016
0

On Sept 02, 2016, was picked up in the office, destination is very near Shaw Blvd. On the road the driver told me that there was surge rate when my daughter booked for this trip. He continued that he told my daughter to "cancel" the booking so I will only be charged a regular rate. 2 surge rate.

When we reached the destination he told me that my fare was 400 pesos but showed me his mobile unit that reflected only about 280 pesos. He added that the fare went down because there was no surge anymore but added that that does not apply to my trip.

What happened was really a perfect act of deceit and overcharging. The plate no. is MP 1551, Uber car.

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Butch Sinkus

Sep 7, 2016
0

Last night i arrived at Ft Lauderdale FL airport. Soon as i got off the plane i email for an uber pickup. The driver Miguel text me and ask me were i was going. Told him were and he text me back that it would be awhile and to cancel him try someone else if i was in a hurry. So i did.

The next driver i contacted did not text me and was there in five minutes. That seems very unfair. I hope you will address this please.

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Abha Pathak

Sep 4, 2016
0

I had a horrible experience with the driver tonight. The driver was not polite, verbally aggressive and manner less when it comes to speaking to ladies. We asked the driver to take left turn that went down the road for 30 seconds to my house but he blatantly refused giving lame excuse. Since it was 10pm at night, we further requested the driver but he was plain rude and inconsiderate. I told the driver that I would be giving a bad rating and my friend and I got off the car immediately, when he accused me of shutting the car door too hard. (Which I didn't).

The driver came out of the car to harass me and screamed at me, making a scene in public. I have my friend to back me up on this who was with me during the ride. I want to speak with a manager based in Bangalore or a customer care…

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Shiv Yadav

Sep 3, 2016
0

I requested a Uber and waited for a long time, driver didn't arrived at my Pickup location and he didn't called me and when i was dialing his no he was not reachable, so i cancelled the trip, and i was charged Rs 228 from my Paytm account. S.

and refund my deducted money in my Paytm account as soon as possible. This is seriously a very bad thing you people are charging without any service taken by customer. Just because of these reasons now a days people are choosing OLA cabs.

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James Samuel Nicely

Sep 1, 2016
0

Uber corporate obviously has no access provision for individuals who have no iPod, iPad, Smart Phone or other wireless device to communicate with your GPS app. I found it hard to schedule a prepaid pickup at the Salt Lake City Airport with a destination of Solar Drive in that same city.

Your help does NOT know how to think out of the box and on two different occasions put me on pages that informed me that I had an existing account, both times operating under the assumption that I was in possession of some devise that could be traced. My MOS during Vietnam was Electronic Warfare Systems Specialist, need I say more?

The government is not irrespective of the convenience.

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Brett Williams

Aug 30, 2016
0

My complaint is one of the Uber drivers license plate number, Wisconsin plate 713-WCV was parked in a handicap parking space for more 30 minutes. This was in Delivan Wisconsin with a dog in a locked vehicle without a handicap plate nor a handicap plackard.

If this how Uber employees demonstrate driving habits I will no longer use Uber as my source of transportation in need. Very disappointed in corporate management.

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Susan C. Robinson MD

Aug 26, 2016
0

On August 21, 2016, an Uber driver (license number 8533LY) approached me at O'Hare in Chicago asking "Do you need a taxi". He then proceeded to take me to my hotel and asked for twice what a taxi would cost.

Only then did he say he was an Uber Black driver. I am not an Uber client and am not familiar with how Uber works, but I know none of your drivers is supposed to approach clients at airports posing as taxi drivers.

This man refused to give me his name. I have filed a complaint with the City of Chicago.

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Marc David Block

Aug 24, 2016
0

Uber's so-called "Surge Pricing Policy" is a rip-off. The fare estimates Uber's iPhone app provides when you request a ride bear little resemblance to what you are actually charged. Contrary to info on their website, customer's are not notified about surge pricing being applied to their fare, and these increases are applied even when there is no justification whatsoever to do so.

Using Uber is a crap-shoot. You never really know what the actual fare will be.

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rebecca

Aug 16, 2016
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When I ordered uber motor in HR Rasuna Said, the driver only text SMS and when I go in outside lobby, I call the driver but his already a little bit far from my area and not inform (SMS/call) me and driver ask me to cancel order or walk to his place then I choose cancel. 000.

000 because of cancellation the driver before. I don't understand of him but seems his try took my money or application error!! 000, and he doesn't have any money changes. This is ridiculous and not accepted.

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Dorrie Bitzer

Aug 13, 2016
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Ordered an Uber X last night at around 8:45 pm and the driver couldn't find us in a very quiet area of Uptown Denver. We were at a restaurant that site on the corner of two one way streets which obviously confused the driver eventually GAVE-UP! We ordered a second Uber X and after 15 minutes we GAVE UP. Our smart phone showed that there were at least 6 cars hovering within 2 minutes of our location. We walked 15 minutes to a hotel and took a taxi home for $20.

The Uber ride to the restaurant earlier that evening during peak traffic on a Friday night was $9.88. The first driver charged us $5.00 at 8:27 pm the second driver-who just plane could not find the address and aborted quickly and charged us $5.00 at 9:17 pm. That time spread is documented in your server as is proof that your X…

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Georgette Mullens

Aug 12, 2016
0

Every time I go to Uber facility or speak to someone about services related and/or by them no one knows anything and sends me in circles. I recently received a couple of emails and texts saying if I return my car, which I'm leasing through, that I would get $500 an Uber ride home and no questions asked.

The Uber person I spoke to at South Holland Nissan told me different things then when I arrived. I asked to have the situation in writing. Over the the phone I was told it would be. But when I got there things were completely different.

This isn't the first time they didn't know anything. And when they can't help you, the Uber employees, have attitudes and become rude and condescending. I like driving for Uber but there's really no one to really get help with issues. Most of them anyway.…

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Ryan Coffland

Aug 8, 2016
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I requested an Uber, and they never showed up and picked me up and I got charged for the ride. I watched her vehicle drive closer and closer to my location, and it said that she was 10 minutes away , 9 minutes away, 8, minutes away, and so on, then it got to 1 minute way and it just stayed at 1 minute away for over half hour.

I finally cancelled it because she never got there and then I get charged for this ride. I should not have been charged for this ride as she never showed up.

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Kirk T Stevens

Aug 8, 2016
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I was overcharged for my ride 2 times in the same morning. I've been using Uber for about a month, and it's been great,- but today I was charged twice the amount as usual! 00 or so, one way. 01. 00.

01 for the ride home. Round trip is only 16 miles.

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Roberto Arellano

Aug 5, 2016
0

I work as a parking attendant at 557 S Hope street in the Los Angeles Downtown area, this morning around 3am I asked an uber driver with a white Lexus Lp# 22DD222 not to move a yellow tape and cones that we have when the lot is rented. I asked to leave and he refused to leave the parking lot, I have to call Downtown security.

Usually we don care if Uber drivers park in the lot after business hours and when the parking lot is not rented. Is it possible to let the driver know that he can not move the cones and yellow tape any time he sees the parking lot reserved.

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Michael

Aug 5, 2016
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While setting up the Uber app; It sent a driver to my residence, charging my Bank Account with a $7 and $5 charge, totaling $15. Outrageous business practice to new customers.

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Ingrid Horton

Aug 5, 2016
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To whom it my concern my is Ingrid Horton. I am writing to you in regards to a complaint that I have with your company about the ratings that I am not receiving from my passengers. I always ask them to rate me while they are in the vehicle and before they exit the vehicle.

I cannot understand why they are not doing so but that should not cause you to deactivate me because of their unwillingness to rate me.

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Felix

Aug 4, 2016
0

I never took an uber before and was still charged for my trip after attempting to put the code for a free ride since I never used an uber before and it said "the promotion is already applied" why lie? Also, the first time I ordered a uber I quickly cancelled it because I wasn't ready at the time and they still charged me $5. I am not too fond with this app after this but my driver was pretty cool just please fix this problem.

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Kimberly

Aug 3, 2016
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I'm being charged a cancellation fee when I didn't cancel the ride. I had to set up another ride when then first one didn't happen.

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Hermien

Aug 2, 2016
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For the last week uber has been ripping riders of with increased rates for no reason. It is unacceptable and I will never recommend your services again. The price is ridiculously high!

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John Palmer

Aug 2, 2016
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Uber driver was 3 minutes away but went by my location 3 times ( I triple checked -- my pickup address was CORRECT ). He just couldn't find it - and it took him another 5 minutes to decide he'd "now" cancel the ride (also at this point he had turned around the 3rd time -- and

was finally sitting right across the street from me - and I was frantically waving at him). He drove off and Uber charged me $5 for their 'mistake'. FYI - I used Lyft and got picked up using same address in less than 3 minutes...

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Steven Vasiliou

Jul 31, 2016
0

I am a new customer, my first few journey have been great but when I used Uber for the third time I was not happy with the service at all. My driver Mohammad Harun was talking too much and went ultra long routes which made the journey longer and made my girlfriend late for work, when my estimated journey duration was around 20-22 minutes but somehow managed to take around 35-20 minutes when first arriving in the Uber car around 06:15 to start work at 07:00 and didn't even take Jessica (my girlfriend) to the location but to a station which was further away from the destination!

Jessica had to walk to the next station and charged me £23.74! I don't expect this service from Uber after hearing all the positive comments about the company! I would like a full refund for the terrible service I…

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Sarai Ruiz

Jul 31, 2016
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I had my daughter with me, and two man were sitting in the back seat, none of the man decided to switch with me, i had to seat in the front while my daughter was in the back seat with two strangers i was not comfortable. My daughter is only 5 years old.

She should have seat with her mom that be me. In not have two strange man sitting with her.

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Nicole Torres

Jul 30, 2016
0

I order a uber taxi with a estimated paid of $17 once the driver got here and took me to the place he told me it was all good. I checked my bank history and they charge me $60 dollars for less than 10 minutes in the car. I can believe it.

How is possible that they give a estimated price and then charge almost three times more.

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