Uber Complaints Continued... (Page 2)

203+ reviews added so far. Upset? Call Uber corporate: 415-986-2104
20

Uber corporate obviously has no access provision for individuals who have no iPod, iPad, Smart Phone or other wireless device to communicate with your GPS app. I found it hard to schedule a prepaid pickup at the Salt Lake City Airport with a destination of Solar Drive in that same city. Your help does NOT know how to think out of the box and on two different occasions put me on pages that informed me that I had an existing account, both times operating under the assumption that I was in possession of some devise that could be traced. My MOS during Vietnam was Electronic Warfare Systems Specialist, need I say more? The government is not irrespective of the convenience.

20

My complaint is one of the Uber drivers license plate number, Wisconsin plate 713-WCV was parked in a handicap parking space for more 30 minutes. This was in Delivan Wisconsin with a dog in a locked vehicle without a handicap plate nor a handicap plackard. If this how Uber employees demonstrate driving habits I will no longer use Uber as my source of transportation in need. Very disappointed in corporate management.

20

On August 21, 2016, an Uber driver (license number 8533LY) approached me at O'Hare in Chicago asking "Do you need a taxi". He then proceeded to take me to my hotel and asked for twice what a taxi would cost. Only then did he say he was an Uber Black driver. I am not an Uber client and am not familiar with how Uber works, but I know none of your drivers is supposed to approach clients at airports posing as taxi drivers. This man refused to give me his name. I have filed a complaint with the City of Chicago.

40

Uber's so-called "Surge Pricing Policy" is a rip-off. The fare estimates Uber's iPhone app provides when you request a ride bear little resemblance to what you are actually charged. Contrary to info on their website, customer's are not notified about surge pricing being applied to their fare, and these increases are applied even when there is no justification whatsoever to do so. Using Uber is a crap-shoot. You never really know what the actual fare will be.

40

When I ordered uber motor in HR Rasuna Said, the driver only text SMS and when I go in outside lobby, I call the driver but his already a little bit far from my area and not inform (SMS/call) me and driver ask me to cancel order or walk to his place then I choose cancel. After I re-order, then I should paid IDR 14.000. but in my phone is IDR 4.000 because of cancellation the driver before. I don't understand of him but seems his try took my money or application error!! Since I have meeting and doesn't have time, I give IDR 50.000, and he doesn't have any money changes. This is ridiculous and not accepted.

40

Ordered an Uber X last night at around 8:45 pm and the driver couldn't find us in a very quiet area of Uptown Denver. We were at a restaurant that site on the corner of two one way streets which obviously confused the driver eventually GAVE-UP! We ordered a second Uber X and after 15 minutes we GAVE UP. Our smart phone showed that there were at least 6 cars hovering within 2 minutes of our location. We walked 15 minutes to a hotel and took a taxi home for $20.

The Uber ride to the restaurant earlier that evening during peak traffic on a Friday night was $9.88. The first driver charged us $5.00 at 8:27 pm the second driver-who just plane could not find the address and aborted quickly and charged us $5.00 at 9:17 pm. That time spread is documented in your server as is proof that your X drivers are totally incompetent (in Denver) and always have been since the inception of X. I expect a $10 refund within the hour before I call Capital One to stop payment.

40

Every time I go to Uber facility or speak to someone about services related and/or by them no one knows anything and sends me in circles. I recently received a couple of emails and texts saying if I return my car, which I'm leasing through, that I would get $500 an Uber ride home and no questions asked. The Uber person I spoke to at South Holland Nissan told me different things then when I arrived. I asked to have the situation in writing. Over the the phone I was told it would be. But when I got there things were completely different. This isn't the first time they didn't know anything. And when they can't help you, the Uber employees, have attitudes and become rude and condescending. I like driving for Uber but there's really no one to really get help with issues. Most of them anyway. This isn't professional. I'm sending a screenshot of one of the texts I received.

40

I requested an Uber, and they never showed up and picked me up and I got charged for the ride. I watched her vehicle drive closer and closer to my location, and it said that she was 10 minutes away , 9 minutes away, 8, minutes away, and so on, then it got to 1 minute way and it just stayed at 1 minute away for over half hour. I finally cancelled it because she never got there and then I get charged for this ride. I should not have been charged for this ride as she never showed up.

40

I was overcharged for my ride 2 times in the same morning. I've been using Uber for about a month, and it's been great,- but today I was charged twice the amount as usual! Its usually $12.00 or so, one way. Today I was charged $27.00, and $28.01. Round trip is usually $24.00-$25.00. Today it was $27.84 one way, then I was charged $28.01 for the ride home. Round trip is only 16 miles.

40

I work as a parking attendant at 557 S Hope street in the Los Angeles Downtown area, this morning around 3am I asked an uber driver with a white Lexus Lp# 22DD222 not to move a yellow tape and cones that we have when the lot is rented. I asked to leave and he refused to leave the parking lot, I have to call Downtown security. Usually we don care if Uber drivers park in the lot after business hours and when the parking lot is not rented. Is it possible to let the driver know that he can not move the cones and yellow tape any time he sees the parking lot reserved.

40

While setting up the Uber app; It sent a driver to my residence, charging my Bank Account with a $7 and $5 charge, totaling $15. Outrageous business practice to new customers.

40

To whom it my concern my is Ingrid Horton. I am writing to you in regards to a complaint that I have with your company about the ratings that I am not receiving from my passengers. I always ask them to rate me while they are in the vehicle and before they exit the vehicle. I cannot understand why they are not doing so but that should not cause you to deactivate me because of their unwillingness to rate me.

60

I never took an uber before and was still charged for my trip after attempting to put the code for a free ride since I never used an uber before and it said "the promotion is already applied" why lie? Also, the first time I ordered a uber I quickly cancelled it because I wasn't ready at the time and they still charged me $5. I am not too fond with this app after this but my driver was pretty cool just please fix this problem.

40

I'm being charged a cancellation fee when I didn't cancel the ride. I had to set up another ride when then first one didn't happen.

40

For the last week uber has been ripping riders of with increased rates for no reason. It is unacceptable and I will never recommend your services again. The price is ridiculously high!

40

Uber driver was 3 minutes away but went by my location 3 times ( I triple checked -- my pickup address was CORRECT ). He just couldn't find it - and it took him another 5 minutes to decide he'd "now" cancel the ride (also at this point he had turned around the 3rd time -- and was finally sitting right across the street from me - and I was frantically waving at him). He drove off and Uber charged me $5 for their 'mistake'. FYI - I used Lyft and got picked up using same address in less than 3 minutes...

40

I am a new customer, my first few journey have been great but when I used Uber for the third time I was not happy with the service at all. My driver Mohammad Harun was talking too much and went ultra long routes which made the journey longer and made my girlfriend late for work, when my estimated journey duration was around 20-22 minutes but somehow managed to take around 35-20 minutes when first arriving in the Uber car around 06:15 to start work at 07:00 and didn't even take Jessica (my girlfriend) to the location but to a station which was further away from the destination!

Jessica had to walk to the next station and charged me £23.74! I don't expect this service from Uber after hearing all the positive comments about the company! I would like a full refund for the terrible service I had and hopefully my fourth journey would not be as bad as my third but like my first and second. If not I will not be using Uber again!

40

I had my daughter with me, and two man were sitting in the back seat, none of the man decided to switch with me, i had to seat in the front while my daughter was in the back seat with two strangers i was not comfortable. My daughter is only 5 years old. She should have seat with her mom that be me. In not have two strange man sitting with her.

40

I order a uber taxi with a estimated paid of $17 once the driver got here and took me to the place he told me it was all good. I checked my bank history and they charge me $60 dollars for less than 10 minutes in the car. I can believe it. How is possible that they give a estimated price and then charge almost three times more.

40

Actually I want to register as uber driver but I got a email mail that I don't have experience of driving as I send my driving license of states as issued last week. I have driving experience of 15 years now I was driving here in states with international driving license. So can corporate please help me out in this case.

20

Actually I want to register as uber driver but I got a email mail that I don't have experience of driving as I send my driving license of states as issued last week. I have driving experience of 15 years now I was driving here in states with international driving license. So can you please help me out in this case.

20

My problem with Uber is that it will not accept the debit card I would like to use with my Uber account. The message that appears says that "my bank declined the card" which didn't make sense. I've been in contact with my bank and they told me to contact Uber since the problem is not on their end. Especially since I keep more than enough money in this particular account. I then went and set up a Lyft account and despite all the issues Uber gave me Lyft had no problem accepting my card. My preference is Uber so I'm very disappointed that they have a problem accepting my bank card and their competition does not. I'm a person that's very vocal when I experience both good and bad service so let's just say the Uber has left a pretty bad taste in my mouth because of this.

40

Very bad experience that will lead to fall your business in Pakistan. I trusted on your business and I give my father a free ride ,but you charged him and you highly dissatisfied me. Following is the screenshot you charged to my Father and other is you gave me free ride because my father use my promo code. I really wonder, one side you charged him and other side you gave me free ride from my father. Very bad service as well as you entered extra route that is not taken by him.

40

I was charged with a fee of an uber cancellation. I am complaining because i was charged $5.00 to a cancellation in which I did not canceled. I would like to have that removed cancelled and have my $5.00 back into my bank account. It is not fair to enjoy uber rides and I have not ever had a complain before, now. I waited patiently for it to let me know when it arrived. At least receive a call, like i always do that they have arrived. So please remove that cancellation I did not make and give me my money back. Thank you very much for your understanding.

40

Hello I used in Uber yesterday 07-28-16 in Paris, France. I estimated that it was going to be 35-45 euros. I found out today that I was charged 95 euros....$105 US. I am shocked the distance from 9 villa de saxe Paris France to CDG airport was about 30-35 miles and took about 35 mins to get there from our hotel. I don't mind paying a fair price at all, but this is ridiculous and unacceptable. I used uber in Paris because, Did not want to pay for outrageous taxi prices. I am a loyal uber customer and am requesting a refund or a credit to my account of the difference. Please contact m via email, call or text about my complaint.

40

I picked up a job yesterday from NW3 going to TN15 the passengers was nice no problem they said you are a 5 stars driver. I asked them the route so we agreed to take M25 it was about 65 miles they requested air condition so I put it on for them I got to the destination got paid £119 for uber XL. This morning they deducted £54 I was very upset because customer complained.

I went the long way that's not true if I went via A2 it would have taken 3 hours. I always do my best to please riders but riders takes the advantage from us it's not fair I need my money back it's ridiculous. I always complained about the feedback I get bad rating no one listens to us but you listen to riders. Something needs to be done quickly it's not right please ask the drivers before you make decision thank you.

40

This is my first uber ride, and i am very upset. I was trying to get 7 miles from my current destination and have now been in this car for 20min at least. I am not going to pay for this ride when i had an estimated fare ride of 3$! I am riding with my family (5total) and we have yet to arrive to our destination. I am asking the driver to just take me back to my hotel. We are very unhappy. Please contact us back ASAP.

20

We been overcharged for a trip from 1001 sw 2nd avenue in miami to south beach, ocean drive. How do I get a refund from Uber headquarters? The billing department is no help.

20

I have signed up for Uber bit after finding out they cut there rates in half have decided to withdraw myself from any and all involvement with Uber. I have made countless attempts to reach someone to help me but there system is somehow designed to direct me to areas having nothing to do with getting help.

20

I was over charged my last two trips. The mileage charged doesn't coincide with what the driver calculated! One charge over $16 and the other over $11 for very short trips.

40

Someone is using my phone number for their Uber account and I want it removed from there. I am so irritated with random people calling and texting me saying that their ride is there for Francisco! Please handle this as soon as possible.

40

My driver got into an accident on June 10 and I end up going to the hospital now the insurance company keeps avoiding my case and doesn't want to cover it. It's now a month later I want to know if uber company can solve this issue case 90053004.

40

I got a new phone (BLU) and I downloaded the uber App. The message I received is "your account has been disabled". I emailed support @uber.com this morning 9:59am you lost a lot of business today. Please restore my account with the four half price rides still in tact. Thanks.

40

I was charged 5 for a cancellation charge, but the driver never showed up. I have sms proof to say he said i had the wrong number when i got his info through uber app on my phone. After he repeatedly said it was wrong number that's when i asked to cancel the order. So how can uber charge me for a services that was not provided in the first place and therefore must return that money to me. The Uber driver in Toronto was Shaheer and his contact number is hidden.

40

Somebody hacked my account and is using Uber and my Credit Card has been cancelled. I thought this app was safe but I guess it is not. Uber users beware!

40

I was charged a cancellation fee. Even though I did not cancel. I called the driver - thru uber at least 4 times to tell him which gate I was standing at. His phone was off. I even left a message stating which gate I was standing at.
Basically - I did not cancel and now I have to pay the cancellation. I then had to request another uber. And it was no problem at all because I could call the driver to say which gate to collect me.

100

I already complained to Uber support without response! My account has now been disabled.

40

I set up an Uber account in the US anticipating my trip to London. Upon arrival in London, my US phone number of course wouldn't work because I switched SIMS (Verizon charging unethical amounts of money for trivial minutes and data is another complaint). I tried to use Uber as transport to my AirBnB room in London and the process failed because the phone number associated with my Uber account was not the phone number associated with the new SIM I picked up at the airport.

I thought, of course, this makes sense, so I canceled my request for a ride from the airport. The next day I went into my account and switched the phone number associated with the account to the phone number my new SIM was carrying. Satisfied that this would most certainly solve the issue I began my journey on the 'tube'. Later, from downtown London, I tried Uber again. This time they said my card was bad (which had just worked no less than 20 minutes prior), so I added another one I knew to be working in the UK just in case.

I received another failure due to bad credit card. After this error, when I tried to log in to my Uber account I received an error indicating I should contact Uber to enable my account. When trying to do this I receive yet another error. Two emails to Uber support have yielded nothing but an automated reply. The only good thing that learning about Uber has brought me this far is the ability to negotiate a better fair with a London cab company.

40

I have received your message and a copy of my receipt as well but what I am trying to tell you is I am a new customer I have never used or taken uber before. So I was not aware of something called uber black Like you said in The last email you sent me. I've reviewed your trip and confirmed that the trip was charged at the correct rate for the vehicle type requested uber black car. I came to ask you please to charge the normal fee for it.

60

I arranged for a pickup in NYC and was told 5 minutes. Nobody came and the time kept changing. Then they said uber was busy and to try again. So I did. It said another 5 minutes. My husband and I are looking on all 4 corners in the 90 degree heat and no car of the right description slows down or appears to be looking for us. It then says a new driver has been assigned and we start to look for him-now a different car and different face. By now over 20 minutes have passed so we give up and cancel the ride and take a cab. And then uber charges us $5 cancellation fee! They have agreed to apply that to our account but it would have been easier and cheaper to take a cab from the start.

40

My husband signed up almost a month ago and he hasn't received an email or text saying he's good to go. Is there a reason for this?

40

I set up a Uber Driver to pick us up at the airport in SF and then he had called when he was there but he was not at the Arrival he was at the Departing. He wanted us to walk down to the Departing and we said no we were here at the Arrival and we cancelled the Uber. Never got a ride from him but we still got charged. I would like the money put back on my card ASAP. PS I will be calling Uber headquarters also.

40

I had a credit of $30 from a Chase promotion, but I see you charged me for rides without applying the credit. Why is that?

40

On July 19, 2016, I called an Uber from 9 Furnival Road, Jamaica Plain, Boston to Boston Logan Airport. Before 5 minutes from the driver arrive ,he canceled the ride on me. I notice that I was charged $5.00 dollars in my account for the ride that I never took. I therefore would like to file a complaint against to this particular driver. Please keep me inform of any further action you will take on this case.

40

My wife wants to update her cell phone number in Uber while she is traveling in China. We followed the instruction from Uber website but always received error. Then we contacted Uber support in Email (support@uber.com) requesting the phone number update. Eight days have passed, and we still have not heard anything from them. Very frustrated!!! The reason we need to update the phone number is that the US number cannot work in China while requesting a ride.

40

I left 2 iPhone's in the Uber car in Chicago. You have my phones now for over one month. Over $1,000 of value which right now you are not returning it so it is a felony to steal things. I need action and Uber had no phone or anyone and the person with the phone is doing nothing so it is like stealing them since you refuse to get them back. Do I need to contact the police and file a stolen goods form? Can a person in your company get my phones and sent them back?

I called them using another persons phone in 3 min. I called and beeped them all day. The driver did not respond ever. Then I filed a report which your company will do nothing with for 24 hours. I had to fly out in 8 hours so I lost my ability to deal with it locally and get my phones. Your system does not accommodate an immediate call to you to tell you to call the driver so I could do nothing. Then 2 days later your people said you would deal with it. I did get a text message from a person who said they would get the phones sent back. Here is the email thread for this. Please help and get me my phones and send me an email or call to tell me the shipping info.

20

Driver on San Francisco named Shirshah driving a white Toyota Camby has my daughter's cell phone. She left it in the on accident. On first contact about returning the phone, he said he would call back in 20 minutes. This was Saturday night, July 23rd. Multiple attempts have been to contact him with no success. The phone is locked and has been reported as stolen to SFPD. Please help us get the phone back. And I question the integrity of your drivers.

40

I'm have several problems with uber. I'm traveling at the moment, I'm from Perth Western Australia and I'm in Los Angeles. Uber won't let me add my usa number to my account so I can't contact or be contacted by drivers. This has caused many problems as the fairs are getting canceled as they cant find me in busy areas and I'm being charged for cancelations. I can't use a credit card I've added but uber has still charged my a help fee to that account. Unacceptable. How can you charge for help yet sent a notification saying that account is un usable for uber. Uber seems to have no problem charging me for inappropriate help fees but then won't allow that account for use in rides. This is ridiculous. I'm very disappointed with my experience abroad using uber.

40

I chose UberX yesterday as the fare was cheaper than Grabcar. Fare estimation was $20.10. I was traveling with 3 adults including myself & 2 young kids aged 2yrs & 9yrs old. My husband was seated in front next to the driver's seat. Myself, my helper & my 2 kids were seated at the back seat. 1 of my kids was sitting on my helper's lap as he is only 2yrs+ old. The driver was silent all the way throughout the journey. He did not inform me of anything like extra pax, additional charges or anything.

I did not realize till a while later (when i check my trip fare @ uber apps) that i was charged with $37! The normal base fare is $3 but i was charged with $20.42 for base fare! How could this be possible??? When i emailed uber, they investigated & was told that i was traveling with more than 4 pax. Hence, my fare was adjusted accordingly. Do both my kids aged below 12 yrs old considered as 2 adults? The youngest one is only 2yrs+ & was seated on my helper's lap. No one from uber support team called me to investigate further. They just took the driver's words without investigating.

I did not have any fare issues with other drivers when i travelled with the same number of pax. I have attached this driver's fare trip for your perusal.

60

I am thoroughly upset with your new Surge Charges you've placed in affect for contracting Uber. Your new charges has nothing to do with me contracting more drivers as your excuse implies. I am on a budget and was use to paying an average of $7.60 a trip to and from work 3.5 miles away. With your increase I calculate it has increased to over $100.00 a month more for using your services. If this is the case I will no longer utilize Uber and purchase a vehicle for my transportation needs.

If it is not your surge charge then your GPS app applied to this system is faulty and is charging wrong prices or your drivers drive away and not close out the trip and departure and are adding more minutes for their own profit. I have spent more than $400.00 a month on your services but your added charge puts me in a position to purchase my own car for my needs. After all the increase is the price of a decent car anyway. Sincerely a very disgruntled upset and dissatisfied customer.

20

I received a pick up and ride with a young man, Uber driver in Phoenix, Az. During the ride he was making drug deals with friends. Specifically arranging a time and place to pick up Heroin. I was very uncomfortable. He played the music just loud enough, or so he thought, that I couldn't hear him. I didn't get his license plate. But he drives a small SUV type vehicle. He uses the name Dyno and his phone number is 602-577-3912. Other people I know have met this person, we are all locals and he has used his Uber job on more than one occasion to purchase Heroin. I would like to remain anonymous, but feel this is very serious. He is putting many people in danger by this behavior.

40

I got charged $77 for a 11km drive. I have caught ubers at this time of the night before and in a Saturday night and I have never paid more than $25. I would like to know why I was not warned my trip would be this much.

40

Our driver tufan @ 1:15 am rudely left us because he said we had too many people. He almost ran us over and nearly hit a pedestrian. He did not give us an opportunity to explain ourselves. He was aggressive and a hazard to the road and I would like to report him please.

40

I went to call for an Uber XL with my family at Battery Park and going home to 322 W 57th Street. A Suburban was on the corner and my daughter said, are you an Uber. He said yes, I said I didn't finish calling for the Uber. He said that's OK I can log it in for you. So we got in. I said how do they know my account. He said don't worry, it will be on your card - I said I don't have the same card. He said it's OK. When we got home, he charged me $70 and wanted a tip. I said what kind of tip? Uber includes the tip. He said you don't need to give a tip. He said originally the fare was $55, but with traffic it's $70+ The card did have an Uber medallion; but I didn't see a car number. I think Uber are thieves. I told my wife we cannot use Uber any more. I will post a warning to others to boycott Uber.

60

I accidentally or tapped the wrong button and am now a Uder driver. I do not want to be a driver, partner, or any part of Uber. All I wanted was a dam cab. You charged my credit card, I want that corrected. I did not authorize you to do anything with my credit card information.

40

I took a 3 mile ride from the Venetian to the airport and the uber driver charged me $50. There weren't any surcharges and it wasn't peak hrs. This makes no sense and I would like someone to contact me ASAP to get this resolved.

40

I requested a ride on july 22nd from PDX. After 12 min the driver called and told me he is not coming as he is in Vancouver, Washington state, and told me to cancel the trip. i had to request another ride that was as good as i expected from uber. But I was still charged 5 dollars for the drive i had to cancel. That driver should pay for it. I want my money back, please.

20

My driver called and said he couldn't find me & was not close to the location I requested. He said there was too much traffic an he wasn't driving to where I was, mind you I'm on another country so it was very frustrating. He cancelled and I was charged $5 for him not even bothering to show. I want my money back.

20

I previously worked with someone who is supposed to be the driver for Uber. But instead of her driving the vehicle, she has her boyfriend working under Uber and he does not have a drivers license. Is that how it works with the company?

20

I was charged 2 times to my bank account when I purchased the uber pool pass $40 for 20 rides. Uber has been ignoring me and haven't refunded my money. Also I requested a uber and paid $3.52 when I should have paid 0.1 when having the uber pool pass.

40

It was the first time for me to try to use Uber. I was visiting my sister in law who lives at 233 E Wacker in Chicago. I needed to catch a train. The uber app showed the driver 3 min. away, then 5 min away, then more. The driver did not know how to find the address. In past visits I have experienced the same issue with her. She often takes a cab out and users back because of this. Now I get charged $5 for canceling. I will not rush to call you again.

40

While I was at work, I was showing my friend how to use uber pool and it requested the pool. I cancelled it right away within 2 seconds and it said your uber is on the way and we will charge you $2. I am at work and not going anywhere, however what kind of service is this, charging within 2 seconds and scamming that your driver is on the way. My friends are uber drivers and in 2 seconds you can barely accept the ride. This is total lies and scamming customers. I am not concerned about $2 but if I stop here you will suck those $2 out of each and every individual and make a million on it. So please refund my $2 and please review your policy before I get my lawyer involved in this case.

40

On Tuesday @ 7:40 pm I called for an Uber ride, it never came the driver called and told me that he was on his way then I got a message that the driver could not pick me up, I called for another Uber and was picked up in the same spot at 7:49pm. I then received a receipt from Uber stating that it charged me 5 dollars for canceling my ride when I never did. I would like for you all to investigate this and give me my money back because I never canceled my ride. I've had Uber for a little while now and I never got charged for canceling a ride, because I never canceled a ride that I requested. I was very pleased with this service up until now. I am very upset that they just took my money without asking me what happened with the ride.

40

Me and my family took a ride from our apartment to the airport. It was 18 miles away and they charged me 145 dollars. I should not have got charged that much because on the website i estimated it and it said it should have been between 80- 110 dollars.

40

I was walking home in the rain when a woman named Mary Pietrowicz in a red Jeep Grand Cherokee pulled up and offered me a ride home. She said that she was a driver for Uber and would take me home for half price. My problem with this situation and my complaint is that she didn't want money at all. She wanted sex in exchange for services. I immediately got out of her vehicle and walked home. I would like to know if all your driver's are this way and I will not be using any services from Uber.

100

Firstly, i would like to Thank Uber and the team of drivers for their swift service. I would like to enquire about my payment history. The last two or three trips i have been charged a R20 fee which is taken off my card when i request a driver. This only happens when i request a drive then a fee gets charged immediately to my card. Why is this so? I did not experience this before but this has been happening to the last 3 trips.

40

Suddenly one day my Uber app didn't recognize my password. So I press the tab reset password in order to get a new code via my cell. And I never received any code by phone. Emailed uber customer service several times but nothing so far.

40

On 14th street on The North West Corner ( 5th Ave) waiting for my car. On my phone I can see it's approaching 14th street on fifth ave. I'm standing on the corner of fifth and fourteenth street. I don't physically see the car. Then four minutes after the ride is gone. Tried to contact the driver twice but it went into voicemail. I have packages, still soar from my doctors follow up visit for my prior surgery. I had to carry my groceries and use public transportation while not being in best health. I'm still being charged 19.30. I don't get it!

40

I have been trying to reach uber since this past weekend. I often use uber and never more than just the regular uber cars nothing fancy. I am a student at the University of Utah. I went to the bars one night and at the end of the night I needed an uber, this SUV showed up and I never ever get those so I cancelled thinking this is weird that is really nice car. So I ordered a new one and again this car pulled up and I simply thought to myself that it was just a nice car this uber driver had. Do not get me wrong great guy.

I proceeded with the ride with my friend going about 10 miles home to my house to then find out this cost me 135.00 plus a 10 dollar cancel fee ?!. I do not understand what I did or what I am getting charged for. I never get the nice cars in fact we took a uber to the bars also and it cost me 12 dollars from my house. Please please let me know if you can help me. I will be willing to pay what a normal uber would cost thinking the whole time that is what I was getting. Thank you and I really hope to hear back from you, hope you can help me figure this out.

60

i have been on line for over 2 hours trying to find someone to speak to and answer a couple of questions. All Uber's links lead to dead ends. at one point i had 32 windows open using links, for phone contact, customer service etc. all those links on the site are all dead ends. I do not know how you survive.

The only number i found was 415-986-2104 and that rings rings of the hook and then disconnects, or you get an answering machine, it is just mind boggling way how no one handles customer service. I have also look into blogs that people are just pissed off about your customer service. The complaints are also endless that people can not get any customer service and you do not have any where people can go.

60

My first Uber ride, I pressed the wrong button. I received a ride from a black Uber car. It took an extra 1/2 hour to come as the transmission on my iPad was was slow.The driver was very nice. He thought the mistake I made would not cost much more than a regular ride. I was surprised it was $44.00 as I live in Northbrook Illinois, fairly close to Chicago O'hare. It usually costs my kids around $14.00. If I could receive a credit for my first mistake. It would be greatly appreciated. Also, I have a Uber first ride coupon Z9UZK perhaps that could be applied? I hope I hear from corporate, It has been difficult to make contact with Uber customer service. Thanking you in advance.

60

I am a new customer to uber and have never used the service before. I have just downloaded the uber app and tried to create an account however it is not allowing me to as my email and number have already been used. I do not understand why this is happening as I said I have never used the service before, ridiculous!

60

I had difficulty downloading the Uber app from my iPhone so I had someone else do it on his phone. I was able to have an Uber driver pick me up at the requested location within minutes but was charged an additional and separate $6 fee that I later was is a cancellation fee. My credit union denied the charge as it looked suspicious and informed me later. My problem is if the charge did go through there I would not able to reach a customer service rep to reverse it as the phone line just rings busy. If I want to use Uber again I now know I will have to check my account to know I won't be charged an additional bogus fee! I don't like dealing with businesses I can't trust.

40

I had used an UberPOOL ride yesterday, costing about $5 to my destination. My trip was charged with the free ride that was already existing in my account (worth $15) I would like to change the payment method of my last ride to be paid by my credit card instead of applying the free ride. If I would have known this earlier, I wouldn't had used UberPOOL in the first place.

40

Why won't the Uber billing department accept my Bank of America Visa card that's issued from the unemployment department. I needed a ride to a job interview and missed it due to this problem. Please advise!

40

I do not have an uber account myself but i have email ur company several times in regards to someone illegally using my credit card and linking it to their uber account. I have already cancelled my credit card and contacted my bank. I would like to get the phone number that used my card so i can make a police report. I can provide you with my credit card information and my information and can also send u pictures of my credit card with my name on it and a picture of my California id. I will be waiting for a response.

40

I have never dealt with a company that makes it so impossible to get any kind of support and customer service. I think I'm moving on to start using the competition. Uber has grown in to a large company and does nothing to support its customers in a timely manner. Uber has become a victim of it's own newly found success and has done nothing to support it's competitors. They are operating as if they are a monopoly, bit thank goodness they are not.

20

This uber driver is always rude, she don't greet she drives reckless and she only really care about lift from what I'm hearing. She needs to be off the streets. Ms. Melissa butler that drives a blue sedan. I would love to be kept a secret for safety reason.

20

My letter to Uber. Little or no action reported to me so far. This happened in June 2016.

I write to you to share an Uber experience. I generally do not write to you people, but thought it is better to address an email to you as otherwise your call centre folks are going to select the most beautiful templates and reply to my email. I think you need to know how your business partners behave. And the liability at the end of the day rests with you.

I arrived in Chandigarh earlier this week. I was here after four years, and the only great thing to change here, I felt, was Uber. It was fast, quick, cheap and reliable. But then started the ugly parts. Some of Your drivers are typical North Indian goons, with most of them trying to achieve their daily targets of 18 rides to earn incentives. We consumers were never told his city has different Uber rules - drivers said it is a point to point service, I don't get to select the route, and there is no concept of waiting at all. I thought you charged for waiting! Those were the little ugly experiences I had in the last three days.

Then came the ugliest. My mother, 59, aunt, 61, me and my wife ordered an Uber from Elante mall today afternoon (driver details below). On calling him, he started getting irritated from the beginning, saying we need to come to one particular gate as it is a one way road. Rude, arrogant and careless, he sounded. But never mind. We are used to such idiots driving an Uber even in Delhi. We sit in the car and say we want to go to the railway station and pick our luggage on the way. "It is a point to point service," I was told. Fair enough. As a tourist, I have a right to inquire. And as a service industry, your partners better listen to an aggrieved customer patiently. I questioned why he can't take a route I ask for even if it is off route and then drop us somewhere.

After all, I pay for kilometres and time of journey. Rudely he said, it doesn't work like that, his tone rising manifold. He said he will only go to one point, to which I say go to the hotel. "Enter it in the app," he shouts this time looking at my aged aunt. At this point, as even you guys would do, I tell him to mind his language. He was driving at this point. He says if we have a problem we can leave the car. I say just take us to the hotel and not to lecture us about point to point. He applies brakes, raises his tone, parks the car, and asks us to get off the car. All this in middle of nowhere in a town we don't know much about. My aunt says softly to the driver, "what you are doing is not right". He said he doesn't care. We all get out. Stranded, we feared we will miss our train. He cancels his ride. And moves on. Perhaps he has done brisk business since then.

All I can say is this is so, so shameful. Even if I get irritated or the rules of the city are different, he had no right to do what he did. It is like saying if I object to anything that a driver think is right, he rules and can throw me out. This has never even happened in Delhi.

But this is so sad that you need to do something. A template response is the last thing I expect. The max you generally do is call the dude and say, hey don't do this in future. But of course, you have really not cared for customers as a company beyond a point. I have had instances of verbal misbehaviour with my wife in Delhi. I do wonder what kind of training and hiring processes you have in place. They are a sham - because there was no way such an idiot could have made it to your platform otherwise.

Good luck. And hope you introspect. In case you take some action, more than just a usual warning, let me know.

40

I would like to call your attention that Uber company always gives a direction to my drivers to enter a one way street just like my trip from Shangri-La Mall ortigas area going home to Pasig (home). We are always made to enter which is a one way road from Eagle avenue Ugong Pasig City. It is a good thing that I know my way in and out of Pasig. I hope that Uber HQ will attend to this matter with urgency.

20

Yesterday, I booked cab from Hyderabad airport around 11:30 pm since it was showing 9 minutes. Initially driver didn't picked and then he called saying it will take 15-20 minutes despite it was showing 9 minutes. I said, I will wait as I booked via paypal wallet. I called at 11:48pm to know where the driver is, his number was switched off. I called thrice.

Money was deducted from my paypayl wallet where I had got this poor service. One of the incident happened when I was in Delhi when he denied to go where I want. I did Uber pool and was the first one to sit and he mentioned that he will not go the way. He will consider next pool request person first whereas I booked two seats and he said all this when I boarded the cab and he started the trip. He argued. Money was deducted again.

I want my money to be refunded back. Details of the driver and phone calls details in the attached file.

40

On July 17, a little after 7:00 am. I rode with uber and he stopped to pick up another lady. I thought we had to split the fare. When I got to gallery place, I checked my account. And I was charge twice $4.80 and $11.83. I don't understand why i was charge twice, and nobody from corporate will answer my emails.

40

Now i m totally fed up from your poor and stupid replies. Myself and my Son send you emails on below mentioned E-mail ID's on several times. But no positive response is given.

"support@uber.com"
"help.uber.com"

Now tell me can i stop using Uber services to my other mobile numbers and can i stop my referrals to stop using this poor Uber services. I have 2 main concerns and i need the positive solution. My account is blocked due to password reset trying. and still i m unable to login my Uber account. kindly check my below credentials and help to reactivate/refresh my account from back end as i m ur valuable customer and i have many free rides in it. My account details are mentioned below.

My other issue is ice cream promotion. I have availed ice cream promotion and got 4 magnums as well. but my driver didn't provide me USB and Ladies hand bag. When i asked him to provide me my remaining goodies. he state forwardly denied to provide me and ask me to go and launch complaint against me. i will never give USB and ladies handbag. My request is this to please provide me my remaining goodies. i.e USB and ladies hang bag. Positive and early response is awaited. Feel free to contact me on my number in case of any query.

20

Uber driver wanted me to walk to him, rather than coming to pick me up. I'm not familiar with the area and had no idea which way to go! I finally cancelled and requested another driver who picked me up in one min. I was charged $5 for the first call and I would not have cancelled if he would have just driven to where I was standing! Not happy!

60

My experience was good and no complaint towards the driver at all but when I asked how much the trip in total after arriving at my destination, I was told that my trip would be a total charged amount of $31 however when looking at my receipt and my bank account, I was charged $41 which is an extra $10 compared to what I was informed of.

40

I punched in a pick-up address and the driver named Christiano went to a wrong address. I called him and tried to give him the correct address, but he hung up and Uber charged me $5.00. I demand a refund immediately.

40

Since one month i am using uber pool. My pickup point was anjali gardens and drop point was the same. The cost was reasonable but suddenly from the past one week the prices became high, it was during surge. When will it get back to the prices I was used to paying before? No more surge pricing!

40

A black town car Uber driver had taxicab business at a company right next door to us. Even though there were no parking signs on the buildings and bright yellow 24 hour access on the garage door, he decided that he did not want to have to look for a legal parking space. Therefore, he parked right in front of our commercial garage. As I do for every vehicle that parks in front of our garage, I went outside to take pictures of the vehicle so that he can be reported to the TLC (New York City). I had already taken a picture of the license plate and the blue TLC windshield sticker. I went across the street to take a picture of where the car was parked when the driver, who was sitting in the car at this point, said that I should take another picture and he flipped me the bird. I was nice - he was wrong. Needless to say he found another parking space right down the street. Is that how Uber drivers treat other people?

20

Uber charged me more for same exact ride to airport. Ride home took less time and was EXACT same distance! Also refused to apply promo code after saying they would do it after the ride because I couldn't enter it myself before!

40

Was double charge today on April 5, at *45 am on my account for trip that didn't take place. My trip was from 9534 State Street, South Gate to 11321 Bullis Road, Lynwood, Ca 90280, not to Rosecran in Compton. I was charged $14 for a fare that was suppose to be $7. His car was full of smoke.

40

My account verification 8138, take a 2/5 day trip to Orlando Fl, to the airport and the cost was $ 12.72, the 2/14 did the same return trip and cost $65.12 no one told me the price when I asked the journey, not a black car and that was my second request. I think it is not fair to pay so much when I heard about you, I got good references, I would please me to charge the same as the first trip in order to continue using your services.

40

We took an uber on Friday 5 orlando from home to the airport now pay $12.72 for the same trip 2/14 pay $65.12, they never told me the price in advance, nor asked for a black. As I am new customer, did not know what the different cars. I want them to charge me $ 12.72, it would be the right thing.

80

I was emailed by Kristen at the Uber corporate office in San Francisco. She said, a customer had called the customer service phone number and questioned my car having everything up to date. The rider must have noticed my insurance was ready to expire. My old insurance card still has 14 days before it expires. Plus I sent her my new card by email which is good til 8/31/16. I responded soon as the email was sent on Feb 14 at 8:57 am. She has not responded and it's going on 7pm my present time. My car, the insurance and everything is in good working order.

I believe an apology is in order. She put my account on hold. I missed out on a $100 I could have made for Sunday night. I love driving for Uber. If there is any way to speed up my account being turned on again, it would be great. I'm a Florida partner for Uber.

40

Was over charged 33.52 for a 4 mile ride on 2-7-2016 at 10:26 p.m. by driver Ike in Hawthorne ca. Normal fee for this ride is 4 to 5 dollars. I would like a refund asap or I will file a complaint with the BBB against uber cab co.

40

We operate a garage at 555 Jackson Street in San Francisco. Uber drivers seem to like to stop in our only entrance/exit driveway and wait for to pickup and drop off their passengers. They always say "just a minute"... never a minute & a good percentage of time it's 5 + minutes when they wait for a customer to come out. Thus hampering our business and delaying our customers. Please ask Uber drivers not to stop in our driveway.

20

Here is my complaint about Uber. I have an account with Uber and have 15 rides free in my account. I am waiting because as per the corporate rules they claimed I had free rides and double benefits. Terrible customer service.

40

To begin, the Uber driver was 30 minutes. late. I gave her the address again. I told her where it is. She showed up with a truck. I'm 81 and on a walker going to therapy. I told her I could not get into that truck. The first step hit me in the butt. Now I am being charged $5.00 for her cancelling it. I also missed therapy because she was so late.

60

The Uber driver picked me up Saturday morning at about 11:15 AM at 150 east 69th street. I told him that I wanted to go to the west side 73rd and Broadway he drove down Lexington to about 61st Street and then realized that he should have crossed the park at 66th street so he turned to Madison avenue and then drove back up to 66th and crossed the Park there. I am requesting a credit for the roundabout out of the way that the Driver went which increased my charge.

Also I did not mean to rate him with 4stars. It was a mistake. I had told him that I did not want to pay extra for his mistake and he assured me that I would not have to. When I received my bill I realized that he had not credited the charge for the circuitous route. Kindly correct the mistake on my charge. If corporate is reading this complaint, I took the Uber on Saturday the 16th of January.

40

I never clicked on anything. My son opened my Uber App and was trying to show me how to use it when I need a car this Thursday. I want this charge canceled, if this is how Uber does business. I just called Amex and put a billing dispute and registered an official complaint in for this erroneous claim.

60

Uber surge price hit me on New Year's eve. What a joke! What's the point of using an uber if it's going to be cheaper to rent a limo for the evening. I would say this is a complaint against the corporation, but it's more like a goodbye you just lost a customer letter. I know they are doing what they can, but please please take 30% less profit and cut back on the surge. It's tons of bad PR.

Also, one more complaint. I recently visited San Francisco and ran up easily $100+ in Uber driving services each night. Every time there was no estimate visibile for how much I would spend until the end of the night. Not sure where this comes from but I feel the service is great. It's just way too easy to spend money!

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