TurboTax Customer Service
Rated 1.52 of 5 Stars
Based on 23 Complaints

Contact TurboTax Corporate

Toll free phone number: 1-800-4INTUIT

Filing tax has never been easier and thanks to TurboTax. TuboTax is known for serving millions across the country, and for filing taxes on time without having to go through the complete IRS submission process. They make sure every paper is right and double-check for you to get the maximum tax refund.

24/7 customer service is available online. The companies employees work round the clock to ensure that taxes are filed and refunds are done on time. If you have a problem with Turbo Tax, you can contact their customer service number at 1-800-4INTUIT. Intuit is the owner of TurboTax, and the headquarters office is located at 2700 Coast Ave, Mountain View, CA 94043.

The software is designed to guide users through their tax returns step-by-step. Although many customers complain about poor customer service and billing problems. One additional way that the TurboTax software provides taxpayers additional support is by offering Audit Defense.


Experienced poor service? File a complaint here!

TurboTax Contact Information

Report complaints to corporate and get satisfaction

  • TurboTax headquarters address

    • 2700 Coast Ave, Mountain View, CA 94043
  • Company website

  • 1-800 phone number

    1-800-4INTUIT
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day online

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Top TurboTax Complaints

Browse more than 23 reviews submitted so far

40

I have used Turbo tax for over 20 years. I would buy CD and load to my laptop. This year I did the online and since all my information was in cloud and at the end when I am ready to file, they added on Max benefits which I don't remember selecting and there seemed no way to remove it and I got stuck for $49.95. They said I got ID fraud protection with it and when I said I did not process this part, a message came saying I could do it at anytime. I already have that kind protection through another company. Intuit got money this year but it is the last year they will get my money. I will be filing a complaint with the Consumer Complaint with the National Credit Union Administration.

20

The issue was I was unable to print the return for delivery by mail (i.e. without the "Duplicate only do not etc" as a watermark. I called to get some guidance on how to do this. A fairly basic question you might think. I was on the phone for over 2 hours. It was very difficult to understand the support person as she had a very thick accent and apparently did not understand me as she kept asking me questions I had already answered several times. Above all, it was clear to me the support person did not know the system at all. I asked to speak to a supervisor repeatedly and was told it was being done, then 10 minutes later she would come back on the phone with some excuse on why it had not been done. She asked for remote access to my computer but that was not possible as I trade Futures on the system and am not comfortable with anyone remote viewing. The support person sent me several links that were supposed to walk me through printing the return but again all the link did was print the copy return with the watermark. Eventually, I fired up an old laptop I had decommissioned a few years ago so she could remote view the system. She had me try to print as per the links and it still did not print a clean copy. She then had me systematically go through all the buttons she could find and eventually she had me try a link under the file menu called "file online mail".... there was an option to print the doc. How could the support person not know this? How could it take over 2 hours to solve this fairly basic question? Why is the link so labelled?, hardly obvious as a print option. Overall the experience with Turbotax and the support has been appalling. Having come from an IT background I cannot believe that TT would have such a poor support system and a product that is less than friendly or intuitive (sic). Re the product itself, not a very good for fit Realtors as very unclear where to put various expenses. Would not recommend this product for anything more than absolute basic returns.

20

I been using Turbotax for years and never had any problems reaching out to customer service until this year. I find the system that is being use for customer service a a big disappointment I have to go through all this through a prompt that is unnecessary and amend to my needs of help from your company. This is the worse and unorganized way to help customer in need with a question unless you trying to ripoff customers that have questions to file their taxes through your system and not providing good services from the previous years before your depend on this garbage way of a format that you think is the easy way to help customers with taxes when in fact not having a live human being to answer your phone through the proper and normal prompt that will help a customer instead of letting customers be directed through an automated system that lead to no where but stress for me is unfair and unprofessional. This is why this year I'm filing with H&R Block because I called their customer service line that direct me to a live person besides yours with multiple questions that lead to no where and disconnection to make my blood pressure go up. This is the wrong way to secure customers identity.

20

I submitted my 2018 taxes with TurboTax, and was charged for it and have confirmation. However, IRS claims it was never submitted and that I am supposed to contact TurboTax. However, I am locked out of my account, and none of the specialists are able to help me. They say I am permanently locked out due to compliance concerns. So, I am at risk of being penalized by the IRS, after I have paid TurboTax (and have confirmation for it). I will be posting on every single social media account letting everyone else know.

20

I purchased Turbo Tax Premier for 2018. I have been trying since the latter part of January to have an issue resolved related to forms that would not load. The areas that I specifically was trying to access but could not get the "step by step" instructions to load were related to Car Expenses (e.g. registration) and Medical Expenses. I spent a total of more than 4 hours on the phone with your so-called "technical support" people. The last time being today where I was on the phone for over 90 minutes trying to resolve this issue to no avail. I was ultimately told, "just take the standard deduction" since it has increased this year to $24,000 and "in my years of experience not many people" have itemized deductions that exceed that. That way, you don't have to be so "nit picky". Really? That is the response for software that does not work as intended...software that I paid in excess of $70 for? Appalling! Well, I was able to get my taxes completed and filed yes. But you can guarantee that after these issue I have had, and the response that was ultimately given to me today, I will be searching for another product for future use and will advise those that I come on contact with to do that same. Absolutely unacceptable technical support, even before the ludicrous comments!

20

Turbk tax sucks!! They just stole 120 bucks from me. 39.99 to direct deposit my money, BULLSHIT!! everyone I know will be told about SCAM turbo tax!!!!!!!!!!!

20

Thought it was still free since that's how they advertise it. It told me I had to pay for the $39.99 deluxe edition to get my refunds for being a student, then they charged me another $39.99 for filing my state. Of course I just wanted them to take out the $80 from my refund, which for some reason now costs $39.99?!?! So I end up paying $120 for this "free" service. Tried to clear my info and cancel but it tells me "Once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over."

20

My entire day has been waiting or online for customer service. I have had 6 hangups from customer service and no one will help. I started at 9:30 am central time and it is 6:31pm and I am still on hold. You did not file my 2017 taxes. you have my payment ID # and I have your credit card payment dated 2/3/17. I want my taxes paid! w/o late fees to me. If i do not get anyone to help me, you will also have attorney fees to pay. What kind of company are you that will not correct your mistakes.

Gaylord Daryl Waddell
940-781-0092
dwadd@sbcglobal.net

20

I went on line to file my taxes like I have in the past year, this year they tried to get me to due a update, federal extra 39.99 dollars and extra 39.99 extra for stat and it I had it taken out on my taxes would of cost e another 39..99, I tried to get out of doing the upgrade and it would not let me, says free it you want extra you can so no thanks or do the upgrade this year it would not let me keeps say upgrade, I did get my taxes done in another way, Why are you try so hard to make people pay the extra if they don't want it? I read other complaints about this happening to other people

20

I am ready to file my tax return. The Federal Income tax section doesn't look correct and I can't get back into it. It's showing complete on your end, but has not been submitted. I called once and had a recording that there was an hour plus hold, so put my number in and received a callback, but no one was there. I resubmitted, received a callback about an hour later. Talked to someone who took my question and she put me on hold and I have been on hold for 40 minutes now. This is ridiculous. I apparently was put back into the original cue. If I don't hear from someone in 15 minutes I'll file my tax return as is, expect you to file an addendum and I want a refund and will never recommend this service to anyone. Melissa (850) 281-0886.

20

Turbo tax has taken money out of my bank account twice for my taxes. Second payment was processed, but first is still listed as pending/hold. I would like to have my money released back to me and deposited back into my account.

20

Horrible long torchered process. Took forever to file originally. I had started my 2016 last year but had trouble then so went to Jackson Hewitt and paid outrageous price. Anyway when I tried to do my simple 2017 taxes here it kept taking me to 2016. After many hours I was able to complete. Both taxes rejected from fed n state. I had wrong AGI. I tried to amend this on TurboTax’s site last night and it kept treating me as New customer. Called and had ‘Margaret’ call me after 2 hours. Then was on call for 1hour n 16 minutes. She couldn’t find solution!! Then my call disconnected. What a sham. I had to call IRS today and will mail my returns. The worst company I’ve ever dealt with. I’d like someone in authority to call me. I’d like my money back. I’ll spread this info about your disgraceful service. Never coming back to you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

20

I am highly disappointed with your affiliate that is withholding my tax refund for no specific reason. there is no contact number that allows me to reach a representative and after going online I see several hundred people with the same issue. I spend several hundreds of dollars a year with your service and unless my issue is resolved very shortly and I take my business elsewhere and most likely others will as well. my refund is serval thousands of dollars being withheld without interest that they are earning on it.

I need to be reach at 317 997 0833
Darrin Ottinger

40

When I get to the end of a waitlist for live help the call hangs up. I am on my third wait list and still have not received help.

20

FIRST OF ALL , WHEN I SIGNED IN FOR TURBOTAX LIVE I WAS NOT INFORMED THAT IT WOULD COST AN EXTRA $149 FOR LIVE HELP ..SECONDLY I DID NOT GET TO TALK TO ANYBODY LIVE.I AM VERY DISAPPOINTED AND I WILL NOT BE USING THEM NEXT YEAR

20

Requested a telephone call for assistance on 2/3/18 at approximately 1230 pm. Advised 5 minute wait. NO CALL. Contacted today three times no call I am not even going to list times. I have used your program for several years if I cannot get a phone call why continue using ie.. purchasing this from you.

40

I filed my Federal and Illinois state tax return using Turbo tax. The federal return was submitted and no problems. I received a notice from The Illinois State comptroller. The letter informed me that I completed my tax return incorrectly. Therefor my tax refund was less than what I claimed. I called Turbo tax and they bounced me around on the phone with customer support numerous times without a solution. The reps claimed they could not view my tax return records. The state tax program is flawed and does not work.

40

Ordered TurboTax software download and was delivered the incorrect software. After being sent back and forth from customer care and hardware support a half dozen times I requested a supervisor and was transferred to a person who said there was trouble on the line and could not hear. I will not order from Dell or Intuit TurboTax again.

40

Great product but horrible customer service!! 

I've used this product for many years and never once had a problem, until now. I've been inputting all my information for this years taxes and the program froze. It saved some of my information, but not all of it. I input the information again, only to have it freeze. Again! I did this three times and by the fourth time, I contacted customer service. I called mulitiple times and when I finally would talk to a person, they would immediately put me on hold. It's nearly impossible to get ahold of anyone and once you do, they put you on hold again! When I FINALLY was able to talk to an actual person, they did little to help me. They told me to restart my computer, making sure it was updated, then told me to just try again. 

I've always loved using TurboTax in the past, but if I have another problem and customer service is going to be a wash, then I'm done. 

 

60

Great product! It's inexpensive, easy to use, and accurate. I filed my taxes using TurboTax for the past 5 years. The simple, easy-to-do steps take all the guess work out of doing something as tedious as taxes. And with the tax laws allows changing, it lets me know that I'm doing my part right. I started filling out my taxes for this year and was able to take a break and come back to it later. The best part, I've been getting money back every year. Using this product in the years to come.

 

60

I have used Turbo Tax for years for my taxes, but eventually I started making more money and outgrew the software. It's nice if you only have one source of income, but should you really only have one source of income anymore?

40

Users of Turbotax are supposed to get free help, but whether you use “Chat” or phone, Indians answer, and most often they are clueless. They try to give you the run around. Then they will just cut off the phone line – that is how they ‘solve’ the problem. I do not know whom to complain, but if these Indians are allowed to behave like this, then it is a disgrace to Intuit. I spent about 45 minutes today, the fellow kept asking me to ‘hold’ and finally cut off the line. It happened on8th April 2013, around 2:45 p.m. Canada time.

 

60

29.95 for a Bank Processing fee? Really TurboTax? Every single year I use turbo tax to fill out my taxes. They have always made it simple, and sure they tack on a 19.99 fee every year, and that’s fine with me. To me 20 dollars is reasonable for doing my taxes, and considering how much I usually get back that’s fine.

Well this year for 2010 I used good ole’ turbo tax again, except this time when I got to the end I was met with a little surprise! After you are done with your tax return they always give you the deposit options. You can either select a paper check which takes longer, or direct deposit. Either way they just take the 19.99 fee and deduct it from your check, even steven. Will this year unless you pay the 19.99 by CREDIT CARD, you are charged another 29.95 bank processing fee.

Wow so now in addition to paying turbo tax for taxes I have to pay them just for deducting the money from my return? The key advantage over turbo tax over H&R block and everybody else has always been the convenience! Now they are charging even more for that convenience, which to me doesn’t make it worthwhile at all. Let me just say this…I am a LIFE LONG turbo tax user, and never have I seen a better reason NEVER TO USE THEM AGAIN. I also want to know if turbo tax is using the processing fee to make money, and does my money come to me or the other banks first? This seems like a scam.

Come on turbo tax, you have a great thing going. Whoever thought up this idea needs to be fired. Sure it may add money to your bottom line THIS YEAR, but people if nobody comes back NEXT YEAR what are you going to do about that? I have worked in sales and marketing before and this kinda logic is stupid! Why alienate your loyal customers with fees, THIS IS THE REASON WHY TURBO TAX IS SO SUCCESSFUL (the ability to be cheap and easy to use). Spread the word, turbo tax sucks!

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