Hertz Car Rental Customer Service
Rated 1.66 of 5 Stars
Based on 114 Complaints

Contact Hertz Car Rental Corporate

Toll free phone number: 201-307-2000

Hertz is a rental car companies with popular locations around the United States. Their corporate office is located at 225 Brae Blvd, Park Ridge NJ and the Hertz customer service number is 201-307-2000. The business operates in almost every state and rents vehicles ranging from compact and affordable all the way up to their prestige collection which includes luxury vehicles.

Common issues with Hertz include billing problems, vehicle damage claims, and rude employees. In some rare cases customers of Hertz are even the source of the complaint by other drivers and property owners. This happens when a driver insured by Hertz and operating a rental car does damanage to anothers property.


Experienced poor service? File a complaint here!

Hertz Car Rental Contact Information

Report complaints to corporate and get satisfaction

  • Hertz Car Rental headquarters address

    • 225 Brae Blvd.
    • Park Ridge
    • NJ 07656
    • United States
  • Company website

  • 1-800 phone number

    201-307-2000
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day

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Top Hertz Car Rental Complaints

Browse more than 114 reviews submitted so far

20

I rented a car from 4802 s Tacoma way Tacoma ,wa location for 2 weeks because my car was in the bodyshop and state farm recommended hertz but when I went to return the car on 4/27/19 I filled the tank with fuel from Costco that is about 3 to 4 miles from the hertz location and when I got to hertz the lady there said the tank is not full I said I just filled it I have a receipt I couldn't put anymore in there because it was full she said no you are lying I couldn't believe it the way that employee was talking to me.she wanted to charge me 20 dollars for fuel she said it was 2 gallons low when it wasn't .so I had to go back to the gas station and fill it to the point where the fuel was spilling out of the tank and bring the car back.i will never recommend any body to rent a car from hertz and I wouldn't ever rent a car from hertz again.

20

I prepaid and I expected the same car. but it
s not .

20

I picked up a rental car at the Fort Lauderdale Airport. It was one of the last cars on the lot and very late at night. I was told as I was leaving that it was missing the drivers side mirror. The mirror itself was there, but the housing was gone. I left the airport close to midnight and drove across the state of Florida. During my drive across the state, the airbag light flashed the entire time. The car had a horrible sway to it that made it very difficult to keep on the road. When I pulled into the driveway at my parents home, my mother notice my headlight on the passenger side was not working.
First thing in the morning we took the car to the Hertz on Marco Island. We spoke to Mark Feola Sr. who was extremely helpful. He indicated this car should not have even been in rotation. He stated he would contact us when a car was returned so that he could exchange. We told him we were going back to Naples and he stated if we were going to Naples we might want to just go to the Naples Airport as they would have cars available due to them being an airport. I took him up on that and drove to the airport with my mother. When we arrived at the airport we were treated so rudely. We were told that they do not do exchanges at the airport and we would have to drive to the Fort Myers Airport if we wanted to do an exchange. I told him I did not believe the car was safe to drive that far and he stated that I could call road side assistance and have it taken there. When I asked for his name, he provided me with what I believed was his card (Michael Accinno)
I did not want to wait for roadside assistance and travel on my first day of vacation to the Fort Myers Airport, so I reached back out to Mark at the Marco Island location. He confirmed that he did have a car returned and he would have it available for me to pick up. I thanked him and returned to Marco Island. When I explained how I was treated at the airport, he was shocked to say the least. I provided him with the card provided to me and he gave a description of Michal Accinno and it was not the person that gave me the card. So not only was I treated very poorly, I was given false information when I asked for his name. I am very happy with the treatment I was given at Hertz Marco Island and that is the type of treatment I would expect from Hertz. I was extremely disappointed at the treatment I received from the Naples Airport staff. Stating they do not exchange vehicles at that location is bad enough, but when the vehicle is not a properly functioning vehicle and they do not take the time to care about their customer or their time is unacceptable. I would hope this will be followed up on.

Rental agreement 545176726

20

On March 16, 2019, through my company Gold membership plan, I reserved a QX80 vehicle for rental on April 7th, 12:30 AM, as my plane was due to arrive at 11:56. My plane arrive on time, but when arrive at the Hertz Gold member board, at 12:20, my name was not listed. I went into the office to speak to a representative, who was polite but very uninformative. When I asked him what was the problem, he told me that my car reservation was release, because they only hold it for 30 minutes, and that I was late for my reservation, so it was released. When I showed I'm my reservation was for 12:30AM, and it was 12:40, as I had been standing there for 15 minutes already, he then tried to blame it on the system. When I asked where was my vehicle, as if it was released, it would have only been a few minutes, he told me it was no longer available. it was 12:30 AM and hardly anyone was around. I would be shocked if someone had just rented a QX80 since it was a luxury vehicle, that cost a premium. He then took another 10 minutes to find me a vehicle. He sent me to a car that was located on the farthest side of the Hertz lot from the office, only to find out that it was a QX60 (a much smaller vehicle and too small for my family). I walked back to the office and spoke to the person at the counter (very upset) and he indicated 1) that the vehicle he sent me to was a Buick Enclave which it was not, and 2) that the class of my reservation vehicle changed since my reservation, so it was now a Buick Enclave. After letting him know that was not acceptable, he went to speak to the manager in the back (who never came out to apologize to me about the whole issue). He returned and indicated that the manager had offered me a larger vehicle (not as luxurious as a QX80) with a $100 reduction in cost and complementary gas. I took that offer, but had buyers remorse while waiting for the car, as I still felt that I was getting something far less than I contracted for. I went back inside and told the associate that the $100 off the rental fee was not enough, and I wanted $200 off. He went in the back to speak to the manager and said the manager said that I could either keep the 1st deal, or they would take off $200 from the rental fee, but would not comp the gas. I accepted the later terms and left the counter unappreciated as a customer and perplexed as to how such a large corporate organization could operate so unprofessional. At no time during my rental experience did anyone apologize for the error in my reservation. Unfortunately, this is the 3rd time in the last 5 years that I rented a vehicle from the Orlando Hertz location, and the experience was less than stellar. I rent from Hertz because the company if normally reliable, but if this is the type of service that it gives its customers, I will seriously consider Avis, or some other rental company for my next rental. I will also let my company know (over 240,000 employees worldwide), of my Hertz experiences.

20

Please help Hertz Car rental in South Beloit, Il. 61080, I used a rental car on 03/09/2019 thru 03/13/2019, I made a deposit of $50.00 that day and return the car on time no problems,also fulled gas up.... It's now two weeks later and I have not got my deposit back???????????????? Please return my deposit!!!!!! Jan Very Poor customer service there, I asked for a sub compact car--reserved and they gave it to the guy in front of me, left me with amiddle sized car :O(

20

About 30 minutes into rental, the low tire pressure signal came on. I was in the middle of nowhere when this happened. About 20 minutes later I was able to find a gas station with air, but there was no pressure gage. I couldn't find one in the car either. I called the hertz road side service number on the pack of my invoice and they said I was calling Puerto Rico and there was nothing they could do. I then tracked down a local Hertz guy who came out, but he could use the air at the gas station because he didn't have any quarters. I then followed him to Pep Boys where they were able to add air to each tire. Earl from Hertz was great, but this was a complete fiasco and created a lot of anxiety driving with a flashing alert. This delay, along with the car not being ready or available when I reserved it, led me to be over an hour later for the meeting I rented the car for! You state that "We're Heare to get you there" but you didn't have a car ready when I reserved it and the car was not in driveable condition when I got it. According the car manual, which I had to read on the side of the road, I needed to address the tire pressure issue and not drive. I kindly request that you reverse all charges I had to pay for this one day rental.

20

O rate.
Worst experience in 35 years of travel.
Will never use Hertz again.
BEWARE!!!!!!!!
Never explained toll charges.
Over inflated cost of gas.
First day of rental, the plastic engine cover was dragging underneath the car.
As a courtesy I called established a case, where I was told next day to go to the nearest location to exchange.
Manager in La Jolla California was rude, insulting. Stated he would have to go to the cost of repair and would not exchange. Please keep in mind the vehicle was exactly as we had picked up. Was clear the vehicle was spotless with no injuries. I then stopped in Malibu Hertz in our travels and was told did not have a car to replace and to continue to drive as is?????????
Then asked do you have tape possibly to fix until return. Stated no, if the cover falls off it falls off.
So imagine on your vacation travels driving around with a sound like your muffler is falling off your car and the owner could care less.

20

We were treated like crap. CRAP Call me back 336-686-4693

20

State Farm rented through Hertz for me and when I picked up the car, it was extremely dirty and had trash and mcdonalds food and drinks inside. Rep cleaned the garbage out after I complained then told me they were not allowed to wash the cars because it damages the mechanicals. I told her I would wash it myself. She advised that I am not allowed to wash the car either. I asked for a different car and she stated that was all they had. I left hertz and 7 minutes later I was pulled over by Cherry Valley police. Apparently the rental had expired plates. I showed him my rental agreement and the time that I had JUST picked it up. He kind of chuckled and just told me to notify Hertz and get it straightened out. I called Hertz and the rep said the car was fine to drive. I called my state farm agent and asked her if she could find another rental agency for me. She ststed she would call me back. The next day a rep called me to switch the car out. I gladly took the car in. When I pulled up to Hertz, all staff was outside cleaning the cars. None of them greeted me or even smiled at me. I was ignored by all of them except Amber. Apparently my state farm agent raised a stink with Hertz and the staff there got in trouble. They knew I was the reason they were in trouble and now had to clean the cars so none of them spoke to me. Which is fine. Then when my car was repaired, I returned the rental and asked what my charges were. The gentleman stated that I would get my full deposit back for any inconvenience I had. Which was fine. But then my card was charged and additional $20.41 and THEN another 11.95 for toll fee. I used my own transponder. And I have the ipass account charges to prove it. I called and spoke to Amber and she told me I had to call ipass then put me on hold to get the number and never came back to the line. Never again in my life will I, or anyone in my family use Hertz, I am posting my experience online and hopefully that branch gets shut down. I am going to keep calling Amber until I get a refund of these fees.

20

Location complaint :
Rachael
1441 Camino Del Rio S
San Diego, CA 92108

I had an incident with the manger there and threaten me. I will not stand for this from a employee that works here. If I am ever threaten by this person again I will call the police and I will sue Hertz for allowing this kind of person being employed and representing your company

20

Gold plus member # 38859756
I rented a vehicle from the Newark liberty airport office on Thursday 21st Feb rental record #386245300 Nissan Sentra License SC NKJ 715
The rental was only for one day as i had to attend a business meeting in Eatontown some 35 miles from the airport.
I mentioned when exiting the pickup area that there was some ash on the back seat but as i was only using the car for a few hours iand was happy to continue with the car as i didn't want to make a fuss, on the return I was told in no uncertain terms that i was being charged $300 for the car to be clean as i had been smoking in it, the fact I am a none smoker and had not smoked in the car did not sway the lady descion and she duly wrote on the car in yellow pen smoking $300 then gave the return slip and walked away, i tried to explain that the ash was there when i picked it up and that i didn't smoke in the car as i am a none smoker!

I am a long standing member of Hertz and have never had a problem like this before, I need to kindly ask why she targeted me and please can i get a refund of the charge raised on ticket # 386245300
Kind regards
Gerald Fairbairn

20

Dissatisfied Customer Questions Unreasonable Amount on Bill
Attention: Hertz Car Rental Customer Service
Re: Rental Record #374312256

On Saturday, Feb.2nd, 2019, I rented a car from the Hertz office located at the Bradenton-Sarasota airport for a period of one week. I chose a week because my car had broken down and had been towed to the AutoNation Ford dealership in Bradenton. I did not know how long I would need the rental car since my own car would not be diagnostically tested for the transmission problem until Monday, Feb.4th, 2019 (2 days later). As it turned out, I was able to return the rental on Tuesday, Feb.5th, to the airport, after picking up my car which was repaired earlier than expected. I, therefore, anticipated settling the bill by paying the daily rental rate for the 3 days during which I had had the car.
Instead, the Hertz rental agent was willing to reduce the original billing amount of $507.98 (including taxes and applicable charges) by only $75.00. The agent said that it was not his fault; rather that it was Hertz, the corporate entity, who was not being fair about the billable amount.
Is this the level of customer service and satisfaction for which Hertz wants to be known? Is being unreasonable and dismissive when approached by a customer the type of service for which Hertz wants to be known?
Social Media is a powerful tool for alerting potential customers about companies that do not treat actual customers fairly and with respect. Being overcharged is neither fair nor reasonable, and it certainly shows a distinct lack of respect.
So, I want to know if your company is willing to do the right (and reasonable) thing: refund me the difference between what I was charged and the amount I should have paid (3 times the daily rental charge plus applicable taxes)?
By denying my request you will be indicating that you truly do not care what customers think about Hertz and its billing practices? Your response will most assuredly affect my postings on Social Media, where comments about corporate behavior take on a life of their own.
Let’s see what kind of customer service your company provides and what kind of message Hertz wants to send.
Thank you, in advance, for responding via e-mail to my reasonable request in a timely manner.

Sincerely,
Ed Tarvicz
Email: edtarvicz@hotmail.ca

20

Dear sirs:
I am a 64-year-old male, I think of average intelligence being able to understand English and follow directions, also having enough brain capacity to understand anything that directly equates to a job or task that I am involved in (if I don’t understand I would do some quick research to at least get a grasp of a rudimentary understanding of what I was involved in or the products I was representing for the company I work for!!! If I still did not understand then I probably would not do that job, you know someone would notice)
I live in San Diego California, I recently applied and was accepted to be a driver for lyft. Through the Lyft web site, I was directed to the Hertz “express drive program” to rent a car for the Lyft program, All well and good so far!
Ok so at this point all I want is information i.e. cost of said rental, is insurance included, type of vehicles available etc. Maybe a brochure covering these points would be a good idea prices subject to change, you get the gist,
So, let’s begin the quest (remember this is just to get information) shouldn’t be hard right! You got a product to sell and I want to buy it, that’s why you are in business and for all purposes I am the perfect consumer, I want your product.
Unfortunately, in San Diego your employees at three centers I inquired are either misinformed, poorly trained, or just don’t care maybe all of the above, (this applies to desk personnel to a manager that I specifically asked to see) More on that later.
Attempt number one.
Hertz 761 Arnele Ave Ste 5, El Cajon · (619) 401-5980
Open 9:00 AM - 1:00 PM
Here I was kept waiting with an empty front office for fifteen minutes, although I could here people in the back chatting and laughing (probably doing company business right) after all the place was so busy with absolutely no one there.
Eventually I was attended to by a young man, let’s say of foreign origin. (before you get the impression this has a bigoted slant let me point out I am of foreign origin too)
To continue I make my enquiry about the Lyft express program, the gentleman of about 23 years looked at me like I was asking for the combination to fort Knox, I tried once more speaking a little slower with hand gestures imitating a steering wheel, it looked like a little light went on in his head and in broken English said “no San Diego” with a little more prompting being I was in San Diego county we figured out San Diego airport. I did ask since he had three vacant computers in front of him which I assume belong to Hertz if he could maybe research the Hertz express drive program and print out the information to save me a two hour round trip? “no San Diego” was his reply.

Attempt number two

Hertz rental center 3355, Admiral Boland Way, San Diego, USA, 92101.

First attempt the lady behind the desk had no information except that they don’t handle lyft rentals there and she added several people per day come in with the same inquiry? She did direct me to Office: Hertz Lindbergh Field
Address: 3202 North Harbor Drive, San Diego, CA 92101 USA

I arrived at this third location and could only find a Nigerian gentleman who also had a limited English vocabulary, after several minutes he said in broken English that no Lyft here you go over there! Pointing back to where I had just come.
So back to 3355, Admiral Boland Way, this time I ask for a manager, guess what he insists I go back to the place I just drove from, Out of pure frustration I asked him if he could look at this product on the Hertz computer system just to give me the information I need, again he said he knew nothing about it and did I realize how many different things Hertz offered? I guess this was his way of saying he did not know the products Hertz sells or that he represents! But he did offer me a coffee, I declined as it may have slipped out of my hand all over him.

So back to the Hertz representative from Nigeria, ahh now he remembers this is Lyft where he works…..but the office is closed today its Saturday……have a nice day!

Do you have any openings for a regional manager?

20

I have used Hertz for as long as I have been renting cars. Now that I'm retired I do not often have the need. Flying into Charlotte NC for meetings I again rented through Hertz. I requested a car with GPS. I was given a reservation. Upon arrival at your desk I was told if I wanted the GPS I had to up grade. I was offered a Chrysler 300. I accepted the car with $70 up grade fee. I went to the car and spent the next 20 min trying to figure out where the GPS was elevated. I asked several attendants. They had no clue. Told to go to the check out person she would tell me. No luck but she referred me to a person named Jeff so I turned around. Jeff informed me that 300 had no GPS so we switched cars (187769363) by this time it was closing in on my appointment time. I checked out and about half way (about 30 miles) the tire pressure light came on. I made it to my appointment then to my sons for dinner. I called service ...they called Mr Mckell the manager on duty for CTL Hertz ...His response was that I could go to a Fire Stone and solve my problem. I did not have that time so I changed the tire to the donut spare. It was obvious the spare had been used before and the left rear tire had numerous holes in the tread along with a screw in the tire. I had no choice but to use the car in that manner since the CTL would not send out another car. I turned the car in at 6 am the next morning and worked with two very nice check in persons. They processed the problem and sent me on my way to catch my flight on time. I was appreciative .

I was not appreciative of being given a wrong car twice and then having to fix my own tire! I found the service over all far less than anything I have ever experienced from Hertz before. I am not sure I will ever use you again. While this is over a done with It seems to me I am in the position to receive some compensation for my inconvenience and Hertz needs to up its game at CTL where I will be flying into several more times on a consulting mission.

Thank you for your consideration.
Dr Robert Campbell

20

i sent my daughter to Texas to visit her aunt over new years. her aunt could have picked her up at the airport, but told her that we have rented from Hertz all the time, and have had good clean inexpensive service in the past. she agreed to try Hertz rent a car for this trip to try it out. We have good insurance through USAA and I told her that getting insurance for the car was not necessary. she just showed me her bill for 6 days. it is $654.60 and included a damage waiver for $159.95 andliability insurance supplement for 94.25 and personal insurance for 34.75, and concession fee recovery of 55.92 ,and a customer facility charge of 29.75 to mention a few of the various charges. tax was at 15% to the tune of 65.61. please review this bill as she requested no insurance coverage . rental agreement no: 183935835 date 1- 02-2019 document: 99900184252581 account no:6092 vis renter Celeste Celentano. thankyou, dr Celentano 985- 264-2783 knifemdrdc@yahoo.com

20

hello my complaint is i rental one of your cars under express rental.I had this car for 4 days the car didnt have an up today registration on license plate expire,car was dirty when i got it . A bad knocking on driver wheel,Also no spare tire so this put me and the clients not safe. I brought the car back and ask the guy to change the car he refuse too. Telling me to go to peaboys thats not my problem.so i need this taken care of before i go futher in a law suit.

20

Reservation # h8810268534

I pre-paid for my car rental......When I went to pick up car I did not have the same credit card that I used to pay for the rental so they would not give me a car. They were not helpful at all. I either drive 30 min to house and 30 min back and give them that credit card or I get no car.
My day is soooo messed up. I am working on a $350,000 contract and I can't get to that office because of hertz. I will never use them again
And I am going to write a review about the hickory , NC office. They really don't care. They told me I should have read all the 21 conditions before I rented the car. So I am the blame for not reading all their conditions. Hertz said its all my fault......The bottom line is that ..I paid for a service that Hertz refused to give me.

20

My insurance paid for a rental vehicle due to an accident when I picked the vehicle up the representative Mark from the Kirkwood location said he didn't get a chance to wash the vehicle or fill it to full with gas. I didn't find this to much a problem but when I returned the vehicle my problem begun. I returned the vehicle with a full gas tank even though Mark said just return it with what it had in it when I rented the vehicle. I was very upset when I seen a charge on my credit card for $60.04 for gas and an additional day when my insurance had extended the rental. I was given the run around for over a month and still have not been reimbursed. I was told they had a new guy checking the vehicles in and he was not aware of the process. They said they needed to complete a form to submit to management for them to issue the refund. The Kirkwood location needs help!!! Very poor customer service skills and horrible follow up and returning of phone calls that I left. I would never recommend Hertz or this location to anyone. Please contact me at 314-304-8530 and let me know what can be done to resolve this issue and get my refund processed.

20

We rented a car from Thrifty on November 5 at Newark airport. The agent was rude and dishonest. He charged us $54 for an extra driver, my husband. This has never happened before. We are both members of AAA but he did not want to see our cards. When we contacted customer relations@Hertz.com we were told to send a photo of the cards, which we did. We were told the money would be refunded. As of now, it was not and nobody had the decency to contact us although I asked for a reply. I now intend to contact consumer complaints and the attorney general about your dishonest and rude business practices. Unless I hear from your company at once I will do so. The subject matter is 161896011.

20

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2
I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company.
I reserved an automatic car, as per the reservation contract above. Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later. I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about 2:45 hours to get to Paramonga.

Last July in Ireland I had the same problem, reserve a car with Hertz and you don’t get it, I had to accept another one at higher cost. But now HERTZ has reached an extreme breach of responsibility. NO CAR at all. No appologies either.
Jorge F M Landmann

20

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2
I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company.
I reserved an automatic car, as per the reservation contract above. Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later. I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about 2:45 hours to get to Paramonga.

Last July in Ireland I had the same problem, reserve a car with Hertz and you don’t get it, I had to accept another one at higher cost. But now HERTZ has reached an extreme breach of responsibility. NO CAR at all. No appologies either.
Jorge F M Landmann

20

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2
I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company.
I reserved an automatic car, as per the reservation contract above. Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later. I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about 2:45 hours to get to Paramonga.

Last July in Ireland I had the same problem, reserve a car with Hertz and you don’t get it, I had to accept another one at higher cost. But now HERTZ has reached an extreme breach of responsibility. NO CAR at all. No appologies either.
Jorge F M Landmann

20

Your location in Baltimore (BWI) airport was not able to provide the mid size SUV that i reserved through AAA of RI. I am told that I would be "upgraded" at no charge to a larger suv (Toyota). We were under a time crunch to get to the University of Delaware, so it turned out that the rental from Friday am, to Sunday am, went from $187.00 to $600.00. I really feel that your firm had no intention of providing the Jeep compass that was stated in my reservation paper work. The agent i spoke with was extremely soft spoken, and I am 76 years old and probably a candidate for a hearing aid, I could not hear what she was saying to me, and being late for my daughter's appointment at UDEL, I just took the car and ran. I know that i should have stopped the whole thing when the final $$ came up on the rental agreement, but we were in a rush, and I was in a bind. I feel that your firm pulled a "bait and switch" on me, and I have a very bad feeling about the whole experience.

David Simpson, Smithfield RI RR144217371, Oct 26-Oct 28/18

20

November 9th I made a reservation to rent a mid-sized car from the Hertz office in Fayetteville, Ga. My confirmation # is 3332966072 to be picked up tonight, 11/14/2018 & returned 11/17/2018. Upon my arrival I'm informed that they have no mid-size, only a compact Versa for which I am to be charged the same rate as the mid-size because, "The demand is greater." The "Demand" is irrelevant to me because I was being forced into something less than I desired and had been promised in size, not to mention that a compact vehicle is less to rent. I was offered the opportunity to travel into Atlanta if this was not acceptable. I originally chose to rent from you because it was conveniently in my town and I did not want the hassle of making a trip to Hartsfield/Jackson airport where I could have rented cheaper. I noted that there didn't appear to be another vehicle of any kind on the property at the time.
I checked with my insurance company, (USAA), about my coverage prior to my visit. I was informed that I would get a discount of up to $25 on a weekly/weekend rental plus up to 25% off. My confirmation quoted a rate of $41.25 @ day x3 days for $123.75. What I was charged was $41.44 @ day x 3 = $124.32, minus a 10% USAA discount = $111.89. I understand that there are other fees that are charged and they are not part of my complaint. I believe that I have been overcharged and underserved, that some amount of monies should be refunded. I will be contacting my insurance company to raise their awareness of this situation. Thank you.

20

showed up at the Miami DT HLE location on 11/9 where I had a reservation for full size car to leave on a quick vacation to Key West. When I arrived, place was dirty, waiting for a while could tell all other patrons were not happy and standing around. Finally I was told there were no vehicles there and they did not know when any would come in. Didn't matter that I had a reservation. They had @ 200 cars that morning but not their process to honor the reservations nor could they look in the system and tell me when one would come in.. basically sit, shut up and wait while the CSR's joked around, were rude, talked about what domino coupons that had for lunch. I finally went on line and said I will pay for uber to the Hertz by the airport and they said they could not transfer my reservation. I would have to cancel and start over and lose the money. No name tags, could care less to help the customers. After about an hour, the only car that came in was a big dodge caravan (there was an argument in front of me with the 2 workers as to who would get Rav4 - I lost) had to redo my whole reservation again! The dodge caravan cost me more money to drive around and was a big uncomfortable car to have to take to key west for 2 people. I will NEVER use Hertz again and we are both frequent business and personal travelers. Just an awful experience. Not great returning the car either.. just awful all around.

20

Hi,

I have encountered rude customer service not once, but twice from the Hertz located on Route 9w in Newburgh, NY store number NYNew06 or #7906. I asked for help in regards to renting a car to an employee "Cindy" and received nothing but a attitude. She has stated that she does not think car are available, and when asking a fellow co-worker in stead of putting me on hold the conversation she had with the other employee which I herd over the phone was very much of an insult because I wanted answers to the question I was asking. I can hear in the background ' Can you take this call he's not listening I don't know what's wrong with these people today". in a very nasty and childish way, along with small hints of frustration as if me not knowing how Hertz operation is ran is a crime. As if I was bothering them because I needed a car. Even though Cindy didn't have the answering I was looking for to help, she never got back to me while I was still on the phone, after her talk with the fellow co-worker she just completely hung up the phone on me.

As I called back I explained the situation to the supervisor who stated his name was Joe, I still felt as if I wouldn't want to do business with Hertz anymore because the rude attitudes where given to me twice on different separate occasion. The second time there was an issue after I picked up a car from Hertz because I was involved in an accident, I asked to switch the vehicle because engine was making weird sounds, a lady working there said its a car available but it wasn't clean yet. I said it wasn't an issue I just wanted to change the vehicle because I didn't feel safe in it. The lady working their stated " Well I don't know what else you want me to say, Im not giving you the car, take it back to the Hertz you got it from which was more that 25miles away. And being that I called to see if they had cars available and they said yes I went there, they didn't have nothing available for me even after I told them I already called and asked, and drove from work early just so it would be a reasonable time of day. It has just been a complete inconvenience and a headache on top of a headache at that which I very much well do not deserve. Or any customer for that matter. I in truly hope this reaches the right person because neither incident was acceptable.

20

I rented a car from the Dallas fort worth airport from 11/3 -11-5 and it was a convertible the vehicle was infested with ants i had ants all over it was disgusting and when i return the car and complained the only person was the person who gave me my receipt and they really didn`t care i paided good money rented a premium car and was overwhelming disappointed with the products

Mike Lample
847-414-6126

20

I rented a 12 passenger van through Sea-Tac Airport (confirmation# H58411661F9)

Pick up Sep 27th @ 9am at Sea-Tac Airport
Return Sep 29 @ 6am at 1501 8th Ave, Seattle. Because we were due to catch a train from King Street Station at 7:45am.
Confirmed w/Hertz (Jackie) on Sep 21st to return van at the Downtown Seattle facility.
Again confirmed on Sep 24th (Joyce) to drop off van at 1501 8th Ave, Seattle. Also called the Seattle office and spoke with a representative (Gus). I was instructed to return the van to the 6th floor and leave the keys in the drop-off box because the facility would not be open yet.

On Sep 29th at approximately 6:15am we arrived at 1501 8th Ave. We realized that the van we rented could not enter the parking garage (too high). I walked to the front of the Hertz office and happen to find an employee opening the front door. He was a caucasian male in his mid 20s, early 30s. He related that the Hertz people who rented the van to us and those who confirmed our drop off to the downtown office were in error and that he would not take possession of the van. He related that we would have to return it to Sea-Tac Airport. I explained to him that we have a train to catch at 7:45am. He again refused to take possession of the van and entered the Hertz office without providing me with any further assistance. My brother went upstairs to the 6th floor parking structure and spoke with three Hertz employees there. They also refused to take possession of the van or assist us in any way.

I was forced to call Hertz Roadside assistance. I was instructed to park the vehicle and to leave the key in the unlocked van. I found a public parking lot about a block away, payed for the parking and did what was instructed. I was told that I would be charged for the towing fee. I explained to the representative that I would not pay the towing fee because I was told that I could return the van to the downtown office which was confirmed on three seperate occasions. This oversight was not my fault.

On 10-13-18 I received a Statement of Charges for the towing charges of $114.28 (Invoice# - Da 918002335953). Again I feel I should not have to pay the tow charges. I dropped of the van as agreed in my rental contract. The drop off location was confirmed on three seperate occasions, one from someone at the drop off location. On the day of the drop off, at least four Hertz employees from that location were notified of my problem, and all refused to take possession of the van nor made any attemps to assist me further.

20

I AM CURRENTLY RENTING A VEHICLE THAT IS UNSAFE. I WAS PULLED OVER BY THE POLICE TODAY AND TOLD THAT WHOMEVER DID THE MAINTENANCE ON YOUR VEHICLE REPLACED THE RED BRAKE LIGHT BULB WITH A WHITE ONE. THIS IS UNSAFE. THIS COST ME 1 HR OF DELAY INTO WORK TODAY. ALSO THE FRONT PASSENGER TIRE IS LEAKING AIR. I FILLED IT AND THE SENSOR IS ON AGAIN. I CALLED TO HAVE THE VEHICLE EXCHANGED AND YOUR SUPERVISOR LINDSEY AGENT ID #2712005 STATED THEY COULD NOT SERVICE AND EXCHANGE A NEW VEHICLE AT MY WORK. I NEEDED TO TAKE MORE TIME OFF WORK AND GO TO MCCARRAN AIRPORT AND EXCHANGE. I TOLD HER THAT WAS ANOTHER HOUR PLUS OFF WORK TO DO THIS. SHE SAID SINCE ITS WITHIN 10 MILES HERTZ CANNOT DO THE EXCHANGE AT MY WORK. THIS IS UNBELIEVABLE SINCE THIS WOULD BE MY THIRD WEEK RENTING THIS VEHICLE FROM HERTZ!
WHERE IN THE HELL IS CUSTOMER SERVICE????
MY RENTAL RECORD #989363023
EXTREMELY DISSATISFIED WITH YOUR CUSTOMER SERVICE!!!

20

Worse!!! Why did State Farm sign with Hertz!!! Worse customer service!!!! Can’t get a car! State Farm please get them off your list!

20

I picked-up a rental car at the Hertz location on Monday, August 6th, 2018 at the McCaren International Airport in Las Vegas, NV - when I arrived there were no cars available and I had to wait. Today, August 8th, 2018 the right passengers tired showed a low tire pressure signal inside of the vehicle; I proceeded to call Hertz and was told to return the car and pick up a different vehicle. I arrived at the drop off center and proceeded to the Hertz counter and waited in line for more then 30 minutes, I was then told to go get keys from a vehicle and bring them back into to the office/counter. I did this and waited in line again for more then 20 minutes; only to be told that I took the wrong keys. Again, was told to go back out to lot a pick another car and bring the keys inside for processing - well when I did this for the 2nd time, there were no cars.

The customer service at the location is terrible and I am very unsatisfied with the service.

20

I rent a car in Santiago Airport Dominican republic on July 13, 2018 RENTAL RECORD L 1807852 4 , at the Airport they have no cars and I have to wait 45 minutes because they said they bring a car from Puerto Plata but to cover that, they put that they gave me the car at 2.55pm when the car was giving to me at 3.30pm. The ladie at the counter insist me to buy an Insurance to protect the car, I carried AE Platinum card but she said that wont cover damages or otherwise they won't give me the car so I have no choice.

I went for a Baptism and a weeding to DR so I need the car. When I got the car and start driving the car was shaking, I assume was the road so I keep driving at next day the light for engine turn on and battery light also, I call Hertz they told me to call 809-544-7111and I explain the situation, the person told me they will send a tow truck to pick the car and I ask if they will bring other car to replace this one, he said no you have to go back to Santiago Airport to get other car I explain that I was at the Capital and is about 80 miles away he response that nothing he can do that I have to look the way to get there. Incredible....

So I kept the car and driving slow and really scare the car won't star again next day, I call again because the same issue they send a tow truck and I told them to take but I won't pay and will call AE to stop the payment, the driver from the tow truck check the car and said the problem was with the battery cable it was loss he tie the cable and he said the car will be good now I took his word for it but remember I was in Church because the Baptism so I said ok I'll keep it. So when I drive the car was ok so I assume finally is good but after 1/2 hour the same problem so I call hertz and they gave me other number 809-221-5333 they said this is the Principal office and they will help me, so I stop driving the car and family start taking me were we have to go; Next day I took a chance again and took the car to the principal office in Santo Domingo because I was there for the Baptism.

In there they verify that the car wasn't good and finally they change it and this time the car was good and went to Punta Cana.
I have to travel early and I want my in law to return the car and they suggest me to add a driver for one day only because he will return the car so I said ok but I have to go to Punta Cana Airport with the new Driver so he can sign, when I got to Punta Cana Airport I explain Hertz employee that I want to add a driver for today that was July 21 and he said not can't do for one day if I add a driver I have to paid for the 8 days I have the car, I said no I already spoke with the supervisor in Santo domingo and she said is only for one day this man was unbelieve he make me lost my time and walk away from the counter because he knows that I call Principal Office and they will call him back, he was outside standing and the phone was ringing at the counter so we went outside and Pointed that the phone was ringing and I have to travel, after arguing and I said I will put a big complaint about his behavior and service he said ok I will do it for one day, like doing a favor.

Hertz should fire this kind of guys who plays with people time and want to steal money from tourist because I call this stealing forcing people to paid for something is no need to pay.

I travel a lot and rent car in different Countries were I go but hertz was the worst one I never saw a Company to have workers whom don't know how to serve people and make them feel comfortable specially if they are in vacation, my vacation was unpleasant because Hertz employees make happened bad moments with the car that is supposed to be comfortable and secure to drive but not it was terrible.

I want Hertz to investigate this situation and credit back to my CC for the days that the car wasn't working propertly from July 13 to July 17 and they lie with the Insurance to cover car damage when my CC will cover that.

Do something because Hertz reputation is going down.

My name is Walter Reyes and my phone number is 917-539-3484

20

I was contacted by Hertz on June 26 through my ins. State Farm by the agent Ayonna Cruz at Hertz 3204 W. Tennessee st. Tallahasse Fl. 32303. She ask me what I needed and I told her I drive a Cadillac xt5 and since i had recently had back surgery I would need a suv comparable to that. She said no problem.I told her I would need the suv on July 9th at 1030am. Again she responded with "no problem" , Hertz would pick me up at 10:30 and for me to give her a call at 10:00 on that day which I did. I was pick up at 12:00pm, and when I got to the Hertz office she put me in a JEEP! I said that is not an SUV and she assured me that it was. I was born at night but not last night! It did not seem to matter that I had back surgery as I had walked in with a cane and a JEEP is what I got. I could have used a step ladder to get in it. On my return of the JEEP on July 11, I was taken back to the collision center in the JEEP by a girl who worked at Hertz store. She ask me what was wrong with me having trouble getting in the JEEP, which I said back surgery. That didn't seem to matter for she took me on a short cut to the collision center down the bumpiest road I had ever been on which bounce me up and down hurting my back! It appears all Hertz wants to do it get you in a vehicle even it you give it 2 weeks notice and their answer is that it is availability! I can assure you I will never use Hertz again and will tell anyone and everyone about my experience!

20

Hertz Reservation H20802854C2 AMOUNT TO BE PAID AT TIME OF RENT
261.15 USD in fact we were charged $800.00

Can you adjust to price quote of $261.15

Nan Middlewood 425-778-4771

40

Thorburn driver did not follow freeway rules while driving a rental car. They sped everywhere and I believe the driver was drunk. Rather than phone Hertz they told me to share online so that something would actually get done about it. Let's hope this helps.

20

Reserved car at Hertz at 12:00 didn't get until 3:30 the lady in yucca valley. Well, the front desk yelled at my daughter and told her to shut up my 2 year old granddaughter cause she was crying. The lady was very rude we should of not been treated this way. I will never again rent a car there again. By the way they need to put on the door no kids allowed this is bull crap. I should of went to the base I would of got a discount and a better deal and excellent custom service.

40

On June 19, 2016 I rented a car at Hertz, the worst mistake I have ever done. The customer service was very nice to me and established a conversation with me of why I was visiting Pensacola. I told him that the reason for my visit was because my daughter was moving over there because her husband was station there. I gave the customer service my information for my reservation and he explain to me all the charges I was going to be charge. I ask him if I was only going to be charge $43 like it said on the website.

He say yes and that there was going to be a $200 hold to make sure that the car was return back in good condition and with the tank with gas the way they gave it to me. He also explain the if I don't return the car with the same gas they will charge me 9.99 per gallon. He never explain or I never agreed to return the car back to Pensacola, I told him that I was going to return the car at the Orlando airport. I ask him if I can return the same date and he told me that I had until 6/20 to return it. The part he gave me to sign was the part he explain to me about gas and condition of the car not about returning the car back to Pensacola.

40

I visited the Hertz car rental location at Katy Mason on 8/19/2016 and spoke with the employee there named Nick. My complaint was that the rental was in my name and should have been in the name of the insurance policy holder, and that I was being charged for an extra 10 days of rental when I was told it was covered by insurance. He could only tell my that he doesn't know or to call corporate. At the end, after my insurance agent called them and got put on hold and then hung up on, Nick proceeded to let me know the other employee was the manager on duty. Her name was Teraneka. She did not have any customers at first, so I was even more upset that she didn't take the time to handle my complaint or questions on her own. So Hertz corporate guess what? You had a manager in training and a manager on duty who both failed miserably in taking car of a first and last time customer.

60

On June 25, 2016 I reserved a Kia Rio from Hertz on Brittain Road in Akron, Oh. When I went to pick it up on June 28, 2016, the representative told me that he would upgrade me to the Hyundai Accent because they didn't have the Kia Rio. He continued to tell me that they did not have time to fill up the tank and if I wanted gas that I could wait for a few more moments while he goes down the street to put gas in it. I refused because I had somewhere to be at 10:00 a.m. and took as is.

When I got in the car, I noticed the seats were dirty and when I drove on the street the window had some type of residue on the inside. When I got out of the car I noticed the fender was lifted on both sides. There was a rattling under the driver side and the tires were bald. When I took the car back the next day, I took my mother and she began to ask the same representative who rented it to me, why would he have rented a car in that condition. He said that it was an upgrade from the Kia Rio. He didn't apologize when we went outside and showed him the issues with the car. I rented from Hertz years ago and they gave me a disgusting car. Never again Hertz!

40

The Hertz manager Kena is very rude and if you are talking in line complaining about the long line and slow service she will ask you to leave and go somewhere else especially if you have booked your car through Priceline or Hotwire.

We stood in line for over 45 mins with 15 people ahead of us with only two registers open while Kena the manger stood in the front directing people away from the front door kiosk. When I attempted to use the kiosk where there was no one waiting to use it I was told it was for the next customer in line. Funny after waiting for the next 3 customers who were standing in line being helped they never used or were directed to use the kiosk.

Kena told me I was not allowed to use the kiosk even though my intentions was to book another car rental through hertz. Kena later called the police while she was helping another customer. I found it to be very unprofessional to yell at a customer who was standing in line yet while you are helping a customer.

40

On May 27, 2016, Hertz Reservation #G9173193046. I spent $15 to take a cab from the Stratosphere Hotel to Hertz on Sahara Blvd and there were no cars available. I showed up one hour before time, which I called and was told that was OK, but then when I get to Hertz, there are several people waiting on cars, so I cancelled by reservation; also due to not having a car, cancelled some fun things we had planned to do while in Vegas. We flew 5.5 hours to no car. This was very disappointing and I will never use that particular Hertz again. I have used Hertz in the past with no problems, but this was definitely a problem.

60

We had a reservation months ago. After arriving at airport waiting for over an hour watching the rep looking for the reservation, we were told they don't have it. We even produce the reservation number! Nope still nothing. How incompetent that is.

20

Had a reservation for a car to pick at 8:30 am. WHEN ARRIVED TO PICK CA was told that they were none available. I was also told that they called previous day to inform me , but my phone mail had no message to that affect. Talk to some local reservation manager. He informed that it would be 2 to 3 hours before he would have a car available. ASKED about another location in the area, same answer 2-3 hour wait. I was wondering if I have be given a confirmation number, why no available unit ? One other item was the local attendant showed no compassion, that my plans were effective ruined. ( just sorry was the answer).

60

We had a reservation (G8593422499) for a full sized a month in advance only an economy car was available when we arrived. Was greeted by very rude management at the store. Another full size was sitting in sight in the lot but was told we could not have it because it was reserved. I argued mine was reserved but he wouldn't here of it. He said I had to wait for a return. I waited until just before closing and had to run to Enterprise to pay more for the same care. Total nightmare. Bad management. I'm sure they rented my car to another since the Big 12 tournament was in town and they could get more money by giving away my reservation. Such a bad business model. Extremely disappointed. Costs me an additional $280.00 to switch last minute to another company. I cannot express enough my frustration and disappointment.

40

I reserved a "full sized" car, impala or equivalent (I thought) on January 23 of this year. i arrived at Minneapolis airport and at the hertz area I "talked to" a man thru a video kiosk. I told him I was tall and needed leg room. I told him that a Chevrolet Malibu did not have enough leg room. that was why I asked for an impala. He then said "how about an XLA 350? (or some such nomenclature) and assured me it would have ample leg room. when I asked what that was he said "an suv.". I don't recall him ever saying anything about the cost. I did not know it was a Mercedes until I stepped outside to find it in its numbered stall. I was billed an extra $215.03 for this upgrade. I only drove 19 miles and did not need or want a Mercedes and I did not ask for it. Please review this video and see if I was mistaken or misled.

20

Urgent Complaint to Hertz corporate office. On 11/11/2015 I received a bill along with a phone call stating that I owe Hertz rental an outstanding balance around $461.00. The car I rented was due to an accident in August 2015. I have called your company several times and have been hang up on a rudely dealt with. I have tried to explain to several of the customer service staff that this bill should not be on my credit and why did someone viscously apply an outstanding amount on my card. On 10/13/2015 (602.31) it was debited from my account that payment also cleared in its entirety.

I ask for your company to do a thorough investigation as to how this may have happened to me and frustration I have been going through for the last 3 months with hertz. I went to the Hertz rental located at 6455 on franklin Blvd 95823, where I rented the car and they told me that is was nothing they could do about it. I called several times and was told that I had to talk with collections. So now I am notifying everyone. This has caused me to not be able to conduct business with your company due to this made up outstanding balance. Please call me as this is an urgent situation. I need to talk to someone with higher authority because I feel as if someone from your company has done something wrong, which results in me being responsible for a bill in which I did not accumulate.

I have attached a copy of my bank statement which indicated your company did take the remaining balance from my card. An when it cleared is also on the statement. If this issue is not looked into properly, I will only be forced to hire an attorney to do the investigation.

40

I booked a one day rental, for FLL airport pickup, and selected a small car, about 38.00 per day. At check in, the agent offered an "upgrade" to a Mercedes for 50.00. Nice I thought. o.k. I declined saying that it seemed too good to be true and if I was late returning the car, what then ?. No problem he says he will give me that allowance. Still skeptical I accepted. Took the main insurance option and left. I returned the car an hour late next day and was in a hurry so no time to review the bill until I got my CC statement.
My 38.00 selection turned into a 298.00 upgrade.

When I called Hertz to complain, the customer service agent simply read off a list of their charges, like it was a Court Prosecutor reading off a list of stolen property. Yes upgrade 50.00 gas something else, insurance dut dut dut, one hour late dut dut dut and the total is 298.00. What a bunch of organized crooks these people are. WARNING: Never take an upgrade from HERTZ.

40

I rented a car for four days from Hertz in NC. Winter storm Jonas started making its way through and my flight was cancelled three times. I was going to be stranded for multiple days. I called Hertz to see if I could keep the car one extra day so I could drive home before the weather got bad. They wanted $600 to take the car an extra day and drive it from Raleigh to Jacksonville the same day. I am Gold Member which made zero difference.

I went online to check competitors and found National was only $160 for the same exact situation. When I dropped off the car at Hertz it had already started snowing and sleeting. So I thought I would give them one more chance. I talked to the lady behind the counter who said they had tons of no shows and cancellations. The lot was packed with hundreds of cars. She quoted me $50 more than National still...even though I was a Gold member and standing there as the only customer in the place. I told her about the competitor rate and her comment was, "I'm sorry sir I wish I could help but that's what the computer is telling me."

So they watched me drag my luggage through the sleet and snow, out their parking lot, over the spike strip, and down the street to National who very quickly and politely booked me a car and pointed out to a long line of luxury cars and SUVs and stated, "just pick the one you want sir and please have a safe drive." In the end it was $400 less than Hertz quoted me originally. I took the attached picture to show how many cars Hertz had available as I walked out in the storm.

20

I had a car accident. My insurance has an arrangement with Hertz for a reduced daily rental rate. I picked up the car and had to pay a $50 deposit which I put on my credit card. I thought my insurance was paying 100% for the rental which I had from 12/11/15-1/4/16. On 1/8/2016 Hertz charged my card for $124.40 and then again yesterday 1/19/2016$28.75. For Miscellaneous fees and Tolls. Upon further research from my insurance they were informed customers have to pay the taxes on the rental cars. I have an EZ tag and had the rental car added to my account.

I emailed and called on 1/8 requesting a detailed break down of charges as well as the tolls. I was sent of copy of the invoice which just said "Billed to Customer" underneath the "Miscellaneous Information" section. I spoke with a representative who was very short with me and told me she would email the invoice which never came. It was not until I emailed the Customer Billing section that I received the afore-mentioned incorrect non-detailed invoice.

As a courtesy, my insurance company paid for the $124.40 with their check #3042703 mailed on 1/12/2016. I have not received a refund as yet because Hertz has yet to get the check. I contacted the Plate Pass division and was told it will take 5-10 days to review the copy of my EZ tag account showing I added your car to my account.

I have repeatedly emailed and called asking for more detail and each time I do, your company sends me the same general invoice that lists no detail. I am VERY dissatisfied. Hertz did not wait 5-10 days to receive monies that were not due them yet I sit here with less than $2 in my bank account because you continue to charge my card!! It's a Debit Card which means you are taking money directly from my account. This is ridiculous!

Had someone provided the proper place to forward the EZ Tag information PRIOR to hitting my account, there would have been no need to charge me. I believe this is very unfair and unsatisfactory business practices. Had I not had the accident and been in need for transportation to and from my job, I never would have needed to rent a car in the first place. I pay for $30 rental coverage on my insurance policy which is why my insurance decided to refund me but in the mean time....Hertz is holding my money hostage! I am very dissatisfied. This is not the way to conduct business.

40

I rented a car due to an accident with my vehicle on 12/14 (approx) and the agent gave me a chrysler 300. I discovered after returning the car that i was billed for $263 to cover the difference between what the insurance authorized and the daily rental price. NO ONE at time of rental disclosed the differential. had i known this i would have opted out of the chrysler and taken the standard issue car. I will never rent from hertz again, this is outrageous.

I spoke to edgar at the sunrise blvd (ftlaud) location and it was like dealing with a 5 yr old, he just couldn't grasp why i was calling. Finally he disclosed the issue with the amount i was charged. At that point i hung up and called the Hertz 800 number to complaint.

20

I booked a Hertz car to pick up on Wednesday 30th at 12pm, from your Darlington office. I was quoted a price of £178 for ten days, when I got to the office I was actually charged £301, I was not happy in the price but I had to accept the increase as I had plans over the new year. I would like a refund of the difference. I have all the relevant emails from Hertz customer service confirming original quotes, to confirm this.

40

I rented a car online from Hertz, and while I thought it was a pickup at Seattle airport it wasn't but that was my mistake The reservation #158025663 was at a Lake City 'Toyota' dealership. I was never told that the Hertz location was in a Toyota Dealership with no signage indicating such. I arrived at exactly the Hertz rep. indicated that he was going on lunch break and I would have to wait! He never left the building by the way. Some customer service. I called on 12/28/15 to see if I could return the car to Seattle Airport (I had been told that the car came from Seattle airport to the Lake City location) to Seattle Airport.

I placed a call and waited, and waited, and waited. When I finally got to someone, I was trf'd and I waited some more, second person and I was trf'd again and again I waited. I thought my question to them was simple, but I see that I was wrong. Well the answer was sure I could drop the car off at Seattle Airport but it would cost me nearly the same as getting a taxi. Pretty sure this is my last use of Hertz.

60

I have rented cars from Hertz 3 times last two months. The cars were fine BUT staff at Atlanta hartsfield airport Gold counter was not up to par. The gentleman I spoke to regarding me wanting a key ignition car found one for me even went to find one for me. The woman acted like I had two heads when I said my name is on board but before I take the long hike to spot I want a key ignition. She said oh go down this row and find a car wth a key in it and acted like I bothered her. The time before an AfroAmerican woman behind counter was all happy and laughing with an AfroAmerican couple but when I approached her being Caucasian I got the face and attitude. I don't like to complain but I always liked the service Hertz provides and have second thoughts about my future rentals.

60

We had never ever rented a car before, this was our first. Rental was pretty quick in Boston, told us to go find the car. We got in it and drove off. Thought it was strange that no one went over car conditions, dents, etc. We got to my brothers house 1 hour away in Swansea mass. He met us outside and was horrified at car condition. Dents and scratches all over, car was filthy outside, leaves and dirt in back floor boards, he told us to call in immediately and report all damages since this was not done before we left garage. Again, we had never rented before. We were told to return the car for an upgrade and apologized for our inconvenience.

Lady on phone was very nice, she even let us take the car to providence which was 30 minutes away, a lot closer than boston. But the man at the providence ri hertz was not friendly at all. Said no upgrade, and gave us a smaller car than what we brought in. My husband told him that we were given a number to get an upgrade from the customer service lady on the phone. We could not get us and our luggage in the new car he gave us. He acted mad, ***** off, and gave us the same car we drove in there in, no upgrade at all, he stated that was all he could do. Not a good 1st renters experience at all. my son got a jeep grand cherrokee, a lot bigger than our car from thrifty rentals and it was cheaper. Hertz had such a good rep, that's why we went with you. I think we learned a great lesson.

The name doesn't always mean the best, and I will be submitted my complaint to Hertz corporate offices next.

40

I rented a truck from the Modesto, CA McHenry office on November 4 2015. I returned the truck on November 7th, unfortunately it was after hours. The office didn't have a drop box for the keys so per instruction from an employee from 800 I left the key in a visible place on the front seat and locked the door. I was also told by the person at the 800 that I would not be charged for an extra day because I got it in before 12 midnight on the 7th. Today I found that the Modesto office charged me til the 9th because they were unable to find the keys. I will be disputing the entire charge unless you make the proper adjustment in billing. I don't mind paying for the correct services but I find it outrageous that I'm being charged for additional days because your employees neglected to open the truck with spare keys that I know they have in order to find the keys I had placed there the day before. I followed instructions from your 800 and should not be penalized for doing as I was told. I recommend that u maybe train your employees to use deductive reasoning on problem solving rather then trumping up needless charges to hard working customers like myself. I would appreciate that u tend to this matter asap or as I said I will be disputing the entire charge and have it removed from my card.

20

I rented a vehicle from Hertz in Costzacoalcos Veracruz. I was given a vehicle that was filthy inside and had dents all over it and it stuck of cigarette smoke. After complains about the condition of the vehicle, they gave me a bad attitude but went ahead and switched the car. They up sold me on insurance even after I had told them that my American Express would cover the insurance. Additionally, when I returned the vehicle they claimed that I dented the bottom of the bumper. I didn't do it but I didn't make a note of it before talking the car. Therefore, I was charged an additional 1600.00. This place has poor business practices and shouldn't be allowed to operate in this manner. I'm sure that they will charge the next customer for the same dent of the customer doesn't realize that it is there before taking out. I want my money back.

60

Overall, Hertz employees were courteous and polite. I was upset over the whole toll payment procedure/options and lack of an explanation before I began traveling in my rental car. The rental agent explained the refueling and insurance options but never mentioned the toll payment procedures or options while traveling in Florida. When I got settled in my rental car, I immediately took out the money I would need to pay the tolls on Veterans Highway not having a clue that changes had been made. When I came upon the first toll area, I was very surprised that the traditional toll lanes had been removed and replaced with cameras and bright flashing lights. For someone who is diligent about obligations, I became anxious and unsettled about my predicament.

The next morning in the daylight, I spotted the small decal with the information regarding tolls and went inside to read the small print in the rental agreement. Since I was in Florida to visit my 92 year old father, who did not have cable TV or internet service, I could not access Plate Pass. The toll charges that I incurred were $5.00---$2.50 leaving the airport and $2.50 returning to the airport. Needless to say, I found this whole toll payment system EXASPERATING and still am not sure how to go about paying my $5.00 in tolls to the state of Florida.

40

My complaint is related to your contractor, who recently took the car washing contract for Hertz. At the time of hiring he declared him self as a Hertz representative and took sign on an employment agreement but after 15 days when I asked him about my offer letter and ID card, he was dismissed from the job without paying 16 days of salary. I am requesting you to please forward this to your compliance department. All emails and SMS related to this matter are saved to me. I believe that Hertz is a renown company and will help out me to get my right.

40

I'm an insurance agent and my customer was hit by your insured.Your adjuster Monica Ramirez is 100% horrible! The most unprofessional, lacking in customer service individual I have ever dealt with. She has hung up on me and my client, refused to answer questions or be of any help whatsoever. Immediately argumentative, is that the way you train them? Really? So your plan is to be so impossible to deal with that you cause them to file on their own insurance? Your customer service STINKS! And we will gladly post that to every media we can!

40

I had an automobile accident in a Hertz car that I rented in Belgium. My credit card company will pay for the damages but they need documentation that there was damage. I have contacted various areas in Hertz. They all say I must contact Hertz Belgium. I have sent three emails to Hertz Belgium and they will not reply. Meanwhile, Hertz has charged my credit card for the damage. I understand that. Hertz will not send me the paperwork so I can get reimbursed.

60

State Farm directed me to Hertz stating that they would provide me with a good rate because I was covered by SF. There were two locations I was given, both seemed equally far away. I called the number for La Puente CA. I spoke to someone there and told him that I was headed to the collision company, named the place and gave him the address. He said, call back when your transaction is completed. 15 minutes later I called Hertz, and a different person answered, he told me you need to call the Whittier, CA location, it's closer to the collision place. I told him that I had called 15 minutes before and that someone in their location said to call back. He insisted that the other place was closer, gave me the number, I repeated the # back, he said it was correct.

I called Whittier, phone rang about 20 times. I called La Puente and spoke to a third person, I told her that the number was ringing in the Whittier location and she said, oh their phone isn't working I'm putting someone in the car right now. About an 1 1/2 later, still no one from Hertz; the people at the collision place, said you can continue to wait or rent a car from us. We processed the rental paperwork and still no Hertz. Will be informing my insurance company about what a disservice it is to their members to refer them to Hertz. Btw no PHONE CALL either from Hertz. What a joke. So unprofessional

40

Hertz employee sent detectives (with guns) to my home to repo a car. I was not behind in payment. I do not want to discuss to much because I intend to file charges. It is a real shame, they made a terrible mistake and have tarnished my name.

20

Rented a car on 10/19/14. Rental Agreement 001845583. Went to get the car on 10/21/14, but the car was not available. I was given another car after completing paper work.

Retuned car and billed $373.65. Paid for the car.

Credit Card showed that I was also billed for 001845583, $368.55. Obviously, I was billed twice for a total of $742.20 for one car. I have made numerous attempts to get this fixed. I was told on 3/6/15 by your Agent #7839 that I would be credited on my credit card for the obvious double billing 368.55.

I have not received my money and will never use Hertz again!

40

I booked a reservation 2 days prior to my reservation and I arrive to Hertz to pick up my vehicle. The guy, Don, tells me there are no more full size vehicle left. So I explain to Don that I put a reservation for a full size vehicle but then he offer me a compact vehicle which was still too small for my passengers. Don tells me, with a attitude, that the vehicle he offer me is a mid size. It's not! The car is a compact sonic by cheverolet.

So I had no other choice but to take it because I was going out of town. So we accept the vehicle. Once the transaction was complete Don handed over the keys and sent us on our way. Okay, so as I get into the vehicle, I spotted a crack in the windshield so I go back into the building to tell Don. He needed to walk with me around the vehicle for an inspection because I do not wanna be fault for any scratches, dents, etc. Don had an attitude about that. I just feel his customer services Sucks!!!

20

Lazy employees and company....!!!!! I went out of my way from Alabama, to the Pensacola Airport to pick up a truck that your company will NOT supply to this location in Al. Waited 45 minutes in Florida, because the back employee(s?) would not respond to base and another 45 minutes later, because they had to fill truck with gas.

NOW, I can't leave a message for the manager, his center is full and will NOT answer. Tried at least several messages at different centers, none will take messages. FULL>>>, figure that!!!!! LOL...... I'm more than upset. I can't even extend rental, no one will answer and Foley, Al. can't help.

WHATS WRONG WITH UR COMPANY???????????

Truck will be return on Friday Late...and after so many inconveniences, it will be in Alabama NOT at the Pensacola Airport....... No additional charges, I expect to be charged for!!!!!! Someone better call me, I'm TOTALLY dissatisfied!!!!!!!!! Never, EVER, I have seen such a messed up outfit, and I'm 70 years old! The left arm didn't know what the right arm is doing. WOWWWWWWWWWW!!

20

I rented a Kia Sorento from Hertz, and had problems with the emergency flashers going off, and I was locked out of the car. I called my husband and he contacted the Hertz roadside assistance, and they never showed!

Later on, I tried the key again, and it let me in, so I drove to get my husband, and we drove to Hertz to exchange the car. We we're charged for $40.00 for fuel even though I was locked out of the car, and upset that I had to exchanged the car! Also I went in person to extend another week of the other car Hyundai Accent, and the sales associate said she saw me smoking, so I was getting billed for $250.00. I told her I wasn't smoking in the car (policy non-smoking) and she said when I turned the car in, she better not smell any smoke!

I turned the car in, and another associate said she smelled smoke, and as soon as the other woman (Jennie) returned she would let me know if she is going to charge me for the smell of smoke! Ever since we rented their cars we had problems, and being over charged for any and everything! Never again will I do any business with them again,and also I filed a compliant with the BBB!

20

Hertz did not use full disclosure when renting me a vehicle. Charging me over $300 for an extra insurance fee of $9/day on a loaner while my car is in shop. Never once told me it was an extra $9/day. And on top of that I already have full coverage auto insurance. Said I signed the same contract last time I got a loaner. None of my records show me paying anything to them last time.

20

I confirmed a reservation for a mini van on 5/03/2015 with Priceline with a confirmation # G5573628596 from Hertz for a Mini Van. My credit card was charged. When I arrived a the Airport in Lafayette La. there was no Mini Van available. This was a horrible experience.

The Customer service agent was very rude. Her name was Margret Hatch. She explained that she did not have a mini van and did not do anything to assist. She wanted to charge me an additional $150.00 for an upgrade to a Traverse. I asked her to contact her manager and she called but acted liked the manager would not call. Stating she is probably in a meeting or preoccupied with personal issues.. The time was 7PM.

I stood there for 20 minutes and no call back and Margret just kept working as if I was invisible. I left disappointed. My card was charged and I asked her for Priceline #. She stated she did not have it and continued to work as if I was invisible. Please refund my money asap. I will re-consider using Priceline and Hertz in the future, if this is resolved asap. I did not leave with a Mini van and had to make other arrangements to get my family to our destination in another State.

20

We were scheduled to fly from Boston to Fort Myers (SW Regional Airport) but due to a connecting flight problem in Atlantic City, Spirit Airlines could only fly us into Orlando, FLA. That meant I needed to rent a car to get from Orlando to Fort Myers. I figured this was about a three hour drive....It meant that I picked up the car in Orlando but would be dropping it off at the Fort Myers Airport.

I just needed the cheapest car which was about $37.00. I understand there would be other fees with it, the usual surcharges and other unrecognizable fees...Ok fine.

The customer service rep couldn't seem to understand I was taking a car from his facility but returning it to another (isn't that a normal occurrence?) Anyway I was charged a whopping $225.77 for a car I only needed for three hours!

The additional pain point here is the people we were staying with also rented a car and was charged around $190.00 FOR 8 DAYS OF USE!!

How can I be charged $225.77 for only three hours? I would like you to credit my account back to a fair price. The rental Record # is 167692781.

20

I wanted to discuss my rental experience with you and the issue of the optional damage waiver that is offered.

I rented my car on 4/10/15 at the Hertz office location on 1995B Vassar St. in Reno, NV, 89502. The car was rented through a AAA claim as my car was totaled several times prior. Upon returning my car, I was shocked to realize I owed $139.93 out of pocket for the damage waiver. I was told I agreed to this, and they would not return that charge.

After much resistance to that charge on my part the agent agreed to hold that charge until discussing with the manager who would not be available until after the weekend. On 4/24/15 the charge then appeared on my bill. The only thing I could find that I actually signed on was the vehicle inspection form.

Here are the circumstances of the transaction that I feel deserve consideration:

When I arrived there was only one agent there who was in the process of training a new employee and helping someone ahead of me. In the meantime, people began pouring through the doors returning and picking up rentals. The place was clearly understaffed. The new trainee began the process on my claim as the trainer began to help another person. She was jumping back and forth between my transaction and other people so she was on hyper speed. She did finish up with me on the rental but was talking so fast, I had no idea what she was talking about much less what she was writing down or offering. She clearly needed to get me out the door so she could get to others.

I was standing there in pain with a neck brace on from a fracture I sustained and in pain from my car accident. I just wanted out of there so perhaps did not take the time to question everything fully. In all fairness, the agent was on overload and trying to handle way too much for one person. She could not possibly take the time to clearly explain the details of the extra insurance. It is possible she made a very quick reference to the waiver but definitely did not fully explain what my responsibility was in that regard. I would have absolutely declined that coverage as my own insurance covers rentals. I rent cars twice a year when on vacation and never ever purchase extra coverage.

When ever I have been offered that coverage in the past it has always been made clear to me and I ALWAYS decline. In this instance it was not clearly communicated as the agent was obviously extremely rushed. I sincerely felt for her because so many customers were beginning to arrive, and she was doing the best she could under the circumstances. I have never rented a car under these circumstances before which was a claim that was being paid by an insurance company. Something was definitely lost in the translation.

As I began to read the very terrible reviews for this particular location, I realized I was going to get nowhere fast with the manager there. This has been an ongoing problem with this particular Hertz and the issue of the waivers. There were so many disgruntled customers involving the very same issue and reviews like...”if I could give them 0 stars I would. I have never read so many terrible reviews for a given business. It is a well known fact that that type of coverage obtained from customers is the bread and butter of the rental car industry and is often obtained by scrupulous means. I think a review of your business practices should be a consideration with updated training involving the damage waivers. Perhaps this location just needs a review. In this day and age in order to stay competitive it is always a good idea to operate with integrity and a progressive business paradigm.

I would really appreciate your consideration in reviewing this erroneous charge and the possibility of a refund in this regard. I would like to give you a fair chance to make this right before pursuing action with the BBB and the attorney general in your district.

20

We are a body shop that has used Hertz for the past 15 years. This week I have two customer call saying that Hertz could not bring the cars to my shop??? So I called Hertz in Marion IL and they told me they were no longer going to be working with any shops in DuQuoin IL???

So they expect our customers to go out of town to our competition to pick up a rental car that could be brought to our shop!!!! I guess someone in the Marion location is friends with someone at our competitors location!! They are building a new shop in DuQuoin and I guess that's who you need to work with!! After 15 years our shop will no longer be referring to Hertz we will be using Enterprise. NOT HAPPY !!!!!!!!!

20

I rented through Hotwire and secured a good price for my rental. When I checked in at San Francisco airport location a Hertz supervisor was the person taking care of me. She told me I should upgrade, and I said that is ok. Then she stated about the pre gas and I said no. She told me that if I bring it back half way I would get the difference. So I took it and went to my car.

The car was beat up torn seats with stains and upholstery was torn and it did not work. I asked for a new one for a person in the lot. We did get a new car but what a joke. When I came back with just under half a tank the girl that checked the car in told me that is not correct and told me she gets this all the time. I went to the supervisor and explained and found the one that rented the car. and she denied that she ever told me this. I was heated and told them I would report them as I am doing so now. The manager name I am going to leave out but terrible service..

40

Hertz, Dublin Airport, Ireland. April 9th -18th, 2015. When picking up the car we were told to leave the car empty of gas but that it was full now. When in fact the car only had 3/4ths of a tank of gas. We left 1/2 a tank when we dropped it off. We were not told that there was an additional driver COST of $75.00, we only added my name for just in case my husband needed me to drive. Had we known about the fee we never would added an additional name. The clerk at Hertz never explained about tolls, that some tolls have to be paid at gas stations.Since that is not done in the USA it would have been common courtesy to inform clients of what is expected from the country they are renting the vehicle in.

Initial bill being- additional driver 75.33, Never lost charge of 93.00 fuel 53.66 a 5.00 fee to use a credit card and 35.07 in taxes total 262.06. final bill was Add driver 83.70 Never lost (tom-tom) 107.00 fuel 66.00 with the 5 for CC use and taxes decrease 25.75 for a total of 287.45 BUT the charge on the CC was 292.88. and 2 additional fees for tolls of 3.45 each. I really don't mind paying a bill but it seems to me that this company is money hungry and not up front about charges. I understand your in business to make money but your less then up front employees have caused you to loose me as a customer and I would never recommend your company to anyone else. But if you wanted to do the right thing and refund some of my expenses caused by your employee omitting facts. I would appreciate it.

20

On 12/04/2014, I rented a car at your office at South West Freeway HLE, Houston Texas. This rental was arranged by the State Farm insurance responsible for providing a rental car while my car was in a mechanic workshop called Modena Autowerks off 12506 West Belfort, Houston, Texas. Hertz local office demanded a deposit from me of $I00.00 which I paid in cash and acknowledged in the documents issued to me. When the mechanic completed their work I dropped the car at the workshop which they returned to Hertz office as agreed.

I expected my deposit money would be sent to me in a timely manner but it did not happen. I went to the local office, and a woman who said she is the manager told me that a check was sent to me but returned because they did not have my house unit number. I gave her all the information and she said it would take 3-4 weeks to reprocess. It has taken over 2 months and I have not got my deposit money back.

I went back again to your local office and met this woman again but she could not even give me a phone number to reach your office and beg that my 100USD deposit be returned to me because I have a serious need for my money. Kindly look into this and resolve immediately.

20

I was having warranty work done on my car at plaza Lincoln in Leesburg fl. and they were supplying me with a loner. I was transported to Hertz and dealt with Nikki Mesa. She said that it would cost x amount per day, and I said that it was not supposed to cost anything as per the dealer. She said ok I'll fix that. I declined all ins options later after I returned the car did I see a charge on my credit card for $79.92. I called the office and talked to Robert and he said he would get back to me.

This was in March and it's the middle of April now and no one returned my call. I deputed the charge with my bank and they stopped payment until this matter was resolved. I have been told to call Mr. Marcus Lechler the general manager in Orland Fl. by Robert Myus which I have done left A message on his cell phone twice in the last 2 days 4/7 & 4/8. Still no response. I have called corporate office only to be forwarded to the villages office in the villages Fl. where I reside. I have had loners before from enterprise and never had a problem I feel I was exploited because I am elderly. Please expedite this matter as I am on a fixed income and don't need any more added expenses.

60

I am writing in to ask why you are closing the car rental office in Corpus Christi, Tx?? I went in to make reservations for late May and they told me that they could not. Being a recent one of your Gold Members I did not understand why. So I asked. I found out that your plans are to close the 'only' Hertz Rental 'in' the city. Yes, we have the airport site but it is out of the way. Very inconvenience!!! Now, I know it can not be cause of their sales. Why?? Because there has been times that they did not have any car rentals available. This is not their fault but the co-operations. So, I hope that this is not a reason. I know that Corpus Christi is a medium size city in South Texas and we deserve a Hertz Rental office. The workers from the employees all the way up to the manager is one of the best. Nothing like that at the airport. I would never go out there to rent one of your cars. I guess I will close now and make a big request. Please reconsider your decision to close 'Our' Hertz Car Rental in the beautiful city of Corpus Christi, Texas. Thank you and I really would like to hear back from you all.

60

I went to Hertz car rental in Sacramento Airport to swap the car that I picked up on Folsom branch that morning, I had to swap the car due to a very strong cigarette smell inside especially when I turned on the aircon. When I arrived at the Hertz Sacramento Airport, I nicely approached the Hertz front clerk named Melissa to tell her that I'm there to swap the car due to the strong smell of cigarette inside the car but instead of her being nice and saying sorry or saying something like hopefully we can help you with your problem, Melissa instead replied to me with a rude voice saying "WHY DID YOU TAKE THE CAR?! She was confrontational. I still answered her question with a calm and polite manner that I did not smell the cigarette until I close all the windows and turn on the AC and by that time the branch of Folsom was already close.

Then she offered a car that has a lesser options/features. I declined that and asked for the same car that I had so I can bring it and swap it to another location. After waiting for several minutes and couple of follow ups they can't find the car, So I asked for the manager and the manager wasn't available. I spoke with Melissa again and she wanted me to wait at the lobby if I want to speak with a manager and god knows how long! Her attitude is really bad, unprofessional, doesn't want to help, making gestures, loud voice, fighting with a customer and RUDE!!!!! What a very poor customer service from Melissa. Is this how Hertz treat your customers? I hope management can do something about this.

40

My wife was granted a Hertz rental in Gresham, OR through State Farm insurance due to an accident. Everything was ok until she returned the car and forgot her garage door opener. When she noticed 20 minutes later I called the manager,Becky, and ask her the retrieve it. She said it wouldn't go anywhere. I ask her to please put it in the office and I would retrieve it the next day. The next day the car was relocated to a big lot of Hertz's and calls were made to locate the opener. Two days later, a Hertz employee, Danny, told me they were trying to locate the opener still. He said the car was still sitting in the lot but they would not go look. He said I could drive out there and look myself.

40

The second day of having the car I had to move the driver seat back to retrieve my phone. I found trash under both seats and also rolling papers and cigirello wrappers. When I called and told them this and explained that had I been pulled over I could have gotten in some serious trouble in turn could have costed me losts of money and court action, as well as possibly loosing my nursing license. The employee adamently continued to deny that this could not have been true insinuating I was a liar. He also said that I could not have gotten in ay trouble with the law. I know different. My cousin is the commander on narcotics for LMPD. Also there was a fuse blown the the radio. I contacted the office and asked them if they could tell me where the fuse box was so I could replace it. The employee said he would have to check and get back with me. I never recieved a phone call. 3 weeks later my checking account was debit for $1718.....really??? When I contacted them they said they had to send it to a dealer to have it repaired but could not tell me for what. I am now fighting the bank because they allowed a debit to come through on a canceled card. I was never once contacted in any form to talk about or resolve the matter. If I dont get my money back with an explanation and my insurance handle the problem I will make it known to the BBB and every social media what I found under the seats.

60

Rented a car at INSKIP Hertz on 12/6/2014, haft way thru rental, I changed cars. Second car was more expensive. When I received the Bill on 1/9/15. They charged me the rate on the second car for the entire rental. They said I would receive a credit in a few weeks, because they could not change the rate because it was after hours. I have gone back 4 times and each time, its the same story.

40

We had to get a rental because my trailblazer was backed into by a semi. We always use hertz as does the company I work for. So I thought I would go through hertz instead of enterprise. I guess that was the first mistake. I went in to receive the car and they insist they asked me about the PDW insurance that was on the final bill, which the insurance company will not cover. I was never explained that there was that charge on the bill and all they kept telling me was it was a legal binding document I signed. The kids working there had to be around 23-25 and I know maybe they went to college, but as they get further in life they will realize that is not the way to treat customers. If we treated our customers as I was treated we would not be in business. All I asked is for that charge to be removed and they insisted they could not remove the charge once again because it was a legal binding contract. I was so angry when I left, I wanted to scream. To top it off I called after the weekend to have the bill sent to me and they still have never sent over a copy. Has that location ever heard of customer service???

40

I reserved a Hertz vehicle and a Delta airline flight vacation package through what I thought was Kayak. Through the wonders of cyber space my confirmation came from "Whats Cheaper". My Automobile was to be picked up at the Phoenix airport on 3/28 and returned to the same place on on 4/2. Reservation numbers were: G52023843A9, (also see RR 157353276). This package was to be all inclusive and prepaid.
When I turned the auto in on Thursday, (1 day early) I was charged $30.71 for additional services which I did not ask for. I would like to have this charge refunded to my American Express Account.
Thank You,
John C. Todd
Principal
Junction Consulting

40

My insurance company called me on April 3,2015 to pick up my rental car from Hertz in Akron Ohio on Brittan Road. I walked into the office where I stood for about 3-4 minutes before I was even greeted. So a agent name Greg asked if I need help and I replied yes I do my insurance company told me to come pick up a vehicle. He informed me I should have called first. So he goes to the computer and asked my name. He pulls up the reservation for me and says we have a Kia Soul. So he leaves to get the vehicle. He comes to the front of the building with the vehicle. OMG!!!!! The vehicle is white. It has grey masking tape on the front bumper and on the fender of the car, as well as something hanging from under the car. So I go to the door and tell him something is hanging under the car, and I have a low driveway and whatever it is will come off when I pull in or out my driveway. He acts like he doesn't see anything, so I tell him I don't want to take the car and it comes off. So he said it's nothing and it won't come off.
So he comes back in the office asked for my id, and debit card or bank card.

I ask why because my insurance is paying for everything why do I need one. He said to have on file. So I give him 4 different debit cards that I have and he went to the back and I guess asked the manager Matt if they could take the cards and he said no. So I call my insurance company myself to see what could be done with leaving message after message, I finally got up to leave and Greg was like so what are you going to do. I was not offered any assistance with this problem from the manager Matt or Greg. They acted like was a bother to be in the office. I have never been so disappointed with a customer service experience in a long time. I was under the impression from my insurance company everything was under there account, and they made me feel like it was a bother to do business with. I will never use them, I can't say again because I never used them the first time. I am also writing to my insurance company that they might want to use a rental car agency that respects the customer, not the card you carry.

20

Reserved a car rental, checked in online. After I got to their offices was told I could not rent the car without a major credit card. They should have said something before.

40

I rented a car from Hertz on Monday 30.2015 First of all when I call ten days ago to make arrangements for a car I was told that someone would be at the location I provided to bring me a car at nine oclock. and the question was asked what kind of car did I want I stated a small car good on gas and I was told the kind of cars that they had and I said I would like a Mazda which I was expecting. First of all no one was there at the time I was told it was at 9:25 am and then taking care of the paper work then when we went outside it was a Chrysler 2013 it was not what I wanted at all the car was too big for me in which was a inconvience for me to go anywhere but to my first job and back uncomfortable with the car I am very unhappy with the service.

40

Counter agent at SFO on 3/28 did not ask if I wanted insurance or gas prepay - if he had I would have declined all. He was distractedly talking to a customer behind me, shovedy paperwork at me without asking me to sign or showing me a total. After a cross-county flight I was just relieved to get in the car and didn't check it. Now I see he added everything possible, DOUBLING my guaranteed rate. Completely unacceptable.

40

I rented a car for a 4 day weekend.. taking my daughter and young granddaughters to PA for a family birthday party. While going through NY and part of PA we ran into torrential rains.. I had really scary handling problems with the car and at one point thought the transmission was slipping and here we are with a 6 month old baby and an 8 year old little girl in the car.. I pulled over till it ended. I told my daughter and son in law about the problems and a really quick look at the car showed the tires were bald! So bald that we weren't getting traction in the rain so they were spinning when I accelerated.. Not only that, there is no inspection sticker on the car anywhere. I always used Enterprise and a friend said Try Hertz.. Never again.. ever.. When I voiced my concerns to the guy when I returned it, he quickly looked at the tires and said.. sorry about that, maam that was it.. I told all my car renting friends and co workers and they won't be using Hertz either.. bad customer service.

40

Made a reservation on line. Requested a compact or an economy car. Prepaid $208 with the understanding I would pay an additional $82 when I got the vehicle. With taxes, etc $325 for a weekly rental. Good yes? NO!!!! When I got to the pick up point (Fort Lauderdale Airport) I was ushered to a screen. Agent was from Hertz in Ft. Meyers. She upgraded me without informing me, I requested Satellite Radio that was not activated by Hertz and therefore not operational, AND when I called customer services, could not get to speak to a live person. Left several messages that were not returned. Called on Saturday to learn that there is not one manning the phones over the weekend! YOU'VE GOT TO BE KIDDING ME!!! First and last time I will ever use Hertz! BUYERS BEWARE!!!!!!!!!!!!!!!

40

I reserved a SUV rental for March 13-16, 2015. I made the reservation on March 6, 2015 via the Hertz website. When I got to the rental car place I was not greeted at all, But I did see the customer service agent sitting with her coat on telling me that they didn't have a contact number for me to inform me that they did not have any rentals avail. I told her that I entered a contact number on the website and I even received a reminder email about my reservation. To make the long story short, I left with no rental vehicle and I was taking my family out of town that day.

60

On Tue. Mar 10, 2015 at 5:30 PM my wife and I picked up our rental car from Hertz in Folsom Calif. Confirmation number G49504412A1. All went well until the check engine light came on 2 days later. I called the Folsom branch and told them my problem.They said they were sorry and gave me the number of a Hertz in the town I was in. They also stated if I was ok driving with the check engine light on till I got back it was ok with them. I ask them to send me an E-mail stating it was ok to drive and was put on hold. After a few min. the person came back on and stated they did not want to be responable. I was given the number of the manager in Whiter and was told they only had a compact to exchange.

The manager refered me to the Rolling heights store and was told they had nothing but if I wanted to come back the next day they would see what they could do for me. They in turn gave me the number of the store in Pico Revera and was put on hold for 5 mins. then disconnected. I then called Orange County Airport and talked to Stephen and he told me to drive the car to the airport where he said there over a hundred cars he could put me in. At 10:00 PM that night I was in a new car with no questions asked. My thanks to Stephen and the employees at the airport for doing the right thing. also my thanks to the employees in Folsom for helping me get a new rental. We will rent from you again in the future and hope we have nice people to help us. Thank you. Kenneth Keith

20

I can't give less that 1 star, so that is why they got one start, called to be picked up from auto body shop at 8:12, body shop called at 9:00 to say a State Farm costumer was still waiting, another 45 mins later they show up. I got a dirty car, I was sold a insurance thing they said I needed. I called State Farm when I got home and I was fully covered, then I called to cancel it, and was told I drove it and I will be charged 1 day, then canceled. I asked to speak to a manager, was told no one there. I called corporate and imagine a long phone wait for complaints. OAK PARK ILL HERTZ RENTAL CAR SUCKS BIG TIME

40

Rented a Hertz car on 1/7/14 at Frankfurt Airport. Subsequently there was a (proper) charge for 29.75 Euros. Frankfurt kept sending invoices to me and my credit card company. My credit card investigated for several months, and Frankfurt was paid for the amount, just once. Frankfurt kept sending bills to me. I complained to Frankfurt. In the fall of 2014 I finally received a letter of apology from Hertz Germany saying they received the amount.The apology was very specific. Subject finished. Right? Not really for Hertz! In late January 2015 I get a photo copy of the same letter I had received about 10 times in the prior year. I responded on 4 February 2015 telling them I already had received a letter of apology for their incompetent behavior. I thought that was the end. NO!!!!! on 3/32015 I received the same invoice for the 11th time for the same amount. Unbelievable. I rent a lot of cars. Never again from hertz.

40

We were charged for gas after we had filled the car up. Then couldn't get them on the phone after many attempts.

40

I had made a reservation at the Tamarindo office March 5th until March 6th over a week in advance. My email confirmation said the pick up time was 6:00. I arrived at 6:00pm and the office was closed. I called the office in Liberia, Costa Rica (which is a little over an hour away). When I spoke to them, they said the office closed at 5pm. How was I suppose to know this when my confirmation said to pick up at 6:00 and the office house were from 7:30 am - 6:00pm. The guy in Liberia said he would try and call the manager to see if he would come in. Ha also said the guy waited for 30 minutes for me. And THEN his story changed and said he waited an hour for me to come. Impossible.

The man in Liberia said he was calling the manager in Tamarindo to come in and that he would call me back with an answer. After waiting about 30 minutes, I finally called him back. He said that he "tried" to call back, which is a lie, and then said the manager in Tamarindo was not going to come in to rent me the car. However, he said that if I drove to Liberia, there was a car available for me to rent. So I went to Liberia to the office, over an hour away, and by this time it was about 8 pm. After I filled out the paperwork, they charged my card, gave me the keys, they realized that I had a one day rental. As I am about to drive away, they realized this and said that they would not rent to me. So here is a quick recap....

I showed up ON TIME to pick up a car...The office closed at a different time that was given to me AND I had reservation with the times on it ... Waiting around for over an hour for an answer from the manger in Tamarindo ... I had to call them back in Liberia and wait for an answer ... I drove to Liberia, over an hour away, to get a car they said was available ... They charge me and I fill out the paper work ...They give me the keys ... The car turns out is not available .... I left without a car ....

Not only were the managers super rude about it, they did nothing but give me other numbers of places of other places to rent. Also, by the time it was all said and done, it was about 10:00 pm. I needed this car to drive to my Immigration appointment to have my visa renewed. I had a reservation so this really messed up my plans. I was so upset and angry. Thanks to Thrifty, I got to my appointment on time. I will NEVER use Thrifty and I will not recommend them to anyone. Things you can improve on...

Check your website to have the hours match up. Make sure you know if a car is actually available.

20

I had a reservation with a confirmation which hertz refuse to honor.i was forced into a little bigger vehicle which was 3 times the price of my reservation.i cannot find a mananger or no one in athority to talk to.i tried to call n speak to someone n was just told that there is nothing they could do for me. I am very very very disappointed.i rent a lot of vehicle from hertz before but again .i will post my complaint on every site i can possible.very much hurt about the situation.these people r unprofessional in every aspect.#1they dont understand customer satisfaction.from a score from 1 to 10 they r -1.its sad to say .

40

Never in my professional life have I experienced such a low level of professionalism and customer service than that shown by your staff at 11:00am on Feb 23. I arrived and rented a midsized car at a ridiculous rate of 160.00 for ONE DAY. The money was not the issue. Once rented the rep asked me to walk over the door and someone would direct me to my car. I did just that but there was no one to be found.

I returned to the counter where an older woman with glasses brushed me off and said "go outside and find someone in a orange vest" I stated that I did look but no one was present. She then stated to "walk around the back of the building" WHAT??? Is this some third world mentality? It was 24 degrees out and I am being ask to go hunt down one of her fellow workers so that I can beg someone to help me get my car I just paid 160.00 for.

Why coudln't she use the radio she had next to her and call for someone? the answer is..SHE COULD HAVE. Pure lazy and disregard for the customer. The attendent I finaly found said to go and pick any car in the line and take it, the "keys are in it" SO...I began to look for keys.. FOR 10 MINUTES in the 24 degree weather. I finally found the attendant and ask for assistants. He looked in the car and surprise..NO KEYS! so he said "just take another" The lack of customer service that your company shows is appalling!

I will be returning to Denver 5 more times over the next 4 months and I will NEVER rent from your company again! I have status at National and Hertz and Thrifty was the only cars available due to demand. This was a chance for you as a company to gain a new LOYAL customer and you failed. Obviously there are no superiors that manage this location that feel customer service is important because it shows all the way down to everyone I dealt with. You should be ashamed at how your company is being run at the Denver office.

Clearly, the focus is on sticking me and my colleges for high rates and completely disregarding any type of customer service. NEVER AGAIN!

60

My company had arranged for me to pick up a rental car on 03Sep13 at 12:00PM in Orland Park, IL (confirmaiton # F8881718418CNTR); fortunately I called the day before which is when I learned that that location was no longer open and I should go to a location in Mokena, IL. It is unfathomable to me why such critical informaiton was not conveyed to me by Hertz. When I arrived at the site at 12:45 on the 3rd the car was not there and neither was the site manager, Kyla. The man who was there told me that he had no idea when the car would be delivered or any way to find out. He stated that he had no way to contact the manager or anyone else who could assist me. He expected the manager back within 15 minutes from lunch but she did not arrive. I had been dropped off expecting the car to be there so had to call someone to come back for me. I left my telephone number and asked for her to call me upon her arrival. She never had the courtesy to do so. I called back at about 2:00 and was told they did have a car there now and it was being cleaned and would be ready in 20 minutes. When I arrived the manager was there and basically told me that the car was not ready at 12:00 because when I had called the day before I had stated that I was not sure exactly what time I would arrive. At no pont in our conversation on the 2nd had I stated or implied that I was changing the pick up time. Kyla was completely unprofessional and is not a credit to the Hertz organization. I'm a Hertz Gold member and feel quite let down by the level of service I received.



Disclaimer: This complaint was submitted by Jennifer Worrell on 09/09/2013 at IP address 198.178.191.2 using our Hertz complaint form. This opinions contained in this Hertz customer review titled, "Hertz location had moved and I was not notified" do not reflect the opinions of this website.

60

I rented a car for three days in Myrtle Beach, it was the most expensive car I've ever rented as I usually rent my cars through Zipcar.

Zip car pays for gas, 180 miles per rental and covers you for anything that happens to he car while you are driving for a one time fee of 75.00/year the most I've paid to rent a car for three days is 242.00.

When I got my car at Myrtle Beach airport Hertz, I had to pay almost 50.00 per day for insurance because I don't have a car at home so therefore no car insurance.

What a ripoff also had to pay 12.00/per day for the GPS which was well worth it. By the time I brought the car back I had paid another 40 bucks for more gas so the rental cost me 425.00, ridiculous!

60

RR 165112194. I was returning my rental car at Denver Intl Airport (DIA) last night about 5 pm. There was a big line and only two check in agents. I got all my stuff out the car and was waiting for an agent. About 5 minutes later a car pulls up two lanes over to my right, cutting in front of about 12 other cars, an agent walks right over and checks them in right away. When I asked her why they got special treatment, she said they were "platnium." I had never heard of that level and said "I am President's Circle and I though that was the highest level". She looked at my contract and said you are "just gold." She then sarcastically asked if I had ever rented here (Denver) before. Then asked if I knew that I could take the shuttle over to the airport from the car rental drop off. I explained that I rent probably 35-40 times a year in Denver alone. She then sarcastically said "well then you know to leave, Bye." Her name is Tammy and she was extremely rude. If that is how you train your employees and you condone their attitude, I can always change car rental companies. Let me know. Hertz Gold #52636120

60

Rented a car at the Denver Airport online via Priceline. Sales rep at the counter immediately developed a bad attitude when I declined insurance. Tried three times to upsell me to a larger vehicle from the compact I booked. Said "You're getting the smallest compact we rent." She ended up putting me in a Mazda 2. I was behind schedule for an appointment so didn't have time to go back and change it but the Mazda 2 is a SUBCOMPACT, tiny,tiny vehicle. Felt like I was driving a roller skate for the three days that I drove it, never felt safe.

I rent cars four weeks a month. I don't think Hertz will be at the top of my list nor will it be for my fellow employees.
RR # 597388245
Location: Denver Intl. Airport
Dates: 4/29/13 - 5/2/13

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