Google Chrome Customer Service
Rated 1.79 of 5 Stars
Based on 24 Complaints

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Google Chrome Contact Information

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  • Google Chrome headquarters address

    • Mountain View
    • CA
  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Google Chrome Complaints

Browse more than 24 reviews submitted so far

20

In my Google Chrome sex videos are appearing and unknown people are messaging me through Google Chrome I want to remove these videos and people who are messaging me through Google

20

I cannot open anything on Chrome without having to close ads that are pop-ups that won't go away unless I manually close them. Sooooooo annoying. Also on my business website they also pop-up, at least two at a time. I must change browsers unless you can fix this. My clients must NOT be annoyed by your ads and those you allow on Chrome. I thought you wanted to help small businesses not hinder us and bother our potential clients. This MUST stop!!!!
What can we do to fix this intrusion and scary violation of my business? I thought I had been hacked, but when I opened my website on another browser = no problem.
Just thought you'd like to know why I plan to quit Google Chrome.

20

I HATE CHROME. I hate it, I hate it, I hate it. I just did it because a job site wanted me to download it. I was desperate.

Chrome is the fucking worst.

20

Ever since I have downloaded google chrome I am bombarded with pop up sites .. telling me varies different woman are posting pictures for me to view .. One I am female .. two no I'm not gay .. three shut it down .. I delete google chrome.

60

Ever since your last update (maybe a year ago) I have been unable to open up a gaming site without having to click the 'allow' button for the flash to be enabled [to be able to use the site].. When I first got on Google Chrome I did not have this problem. I switched over from Internet Explorer and it did not have this problem either. This is a major problem and yet, in all this time, you have not fixed it. I hate that I have to mess with this several times a day. But that is YOUR JOB. And you have not fixed this problem. What do you do all day? What are they paying you people for? I say again...FIX THIS PROBLEM!! FIX IT. NOW.

20

I purchased a Google Pixelbook in November of 2018. The bluetooth has never worked. I have never been able to make a bluetooth connection between my Pixel phone and the Pixelbook. I complained to Google support on many occasions. I spent hours (literally) on the phone talking to various support departments at Google. The people that support the Pixelbook insisted that the problem lies with my Pixel phone. The people that support the Pixel phone insist that the problem lies with the Pixelbook. At the request of Google support, I did a powerwash on the Pixelbook (restore it to factory condition). This still did not solve the problem. Apparently, there is no way to solve this problem. Google refuses to admit that there is a problem with their hardware and software. My only option is to never again purchase a Google product.

20

I am getting getting a pop up that it says Google Chrome www.steamydates.com that I did not sign for it nor did I request it. Please remove it immediately.

20

I looked up some recipes using google chrome on my LG cell phone. Now Tik Tok ads play nearly every time I open my phone or close and ap or do anything. They are only tik tok ads. The only advice I have found online about how to get rid of ad malware is to delete the offending ap. So I guess I will have to delete my internet browser off my phone. You all need to fix this. Stop giving Tik Tok access to your customers.

20

I have used Google chrome for many years normally with great service, but recently is has become impossible with continuous pop ups covering a third of the page. Cannot remove these popups following website instructions. Can something be done about this?
Eddie Wilson

60

When I search anything in the google chrome it shows https://www.google.com/sorry/index like this can you people solve this?

20

Don't you know that your constant pestering to install Google Chrome pisses people off???!!! Especially when I already have chrome installed on my system! Are you guys just being assholes or are your programmers too dumb to write a program to sense that chrome is installed? Because of this idiotic behavior, I've stopped using google as my primary/home page.

You're driving customers away with this behavior. Your old 'Don't be Evil' and more recent 'Do the right thing' mottos are shattered by actions like this. Now I've associated your latest motto to Google - 'Make more money, even if it's evil or the wrong thing'! I'm glad the EU is holding you guys accountable for your actions starting with Android. At least some decent groups of people still exist (you're not one of them) in this world that have the means and are willing to take on the bad guys!

20

How can you let your name--one I have trusted for years--be connected to Pininterest?????? I have filed a complaint with the FCC against them. Their site is an entrapment and never letting people cancel....doesn't sound like an honest site to me. My complaint to the FCC is:
I am 72 years old, do not use facebook, twitter. Do use the internet. I was looking for information a couple of days ago and clicked on Pininterest. What a MISTAKE. They give you no details of what is involved, not cost disclosures, nothing. They as for an email address and password. The next screen asks you to pick out 5 subjects that you would be interest in. I only had interest in the subject that caused me to click on them in the first place. But you can't get out of the site, so I just did what I had to do to get out of it all planning on canceling as soon as I could. they make you agree to their agreement to use their site, I never did finish the form--when they wanted my credit info, I escaped immediately. However, for the short time I was I on the site, they have added a "PIN" to my computer. If I accidentally click on a picture that happens to be a pininterest pic, I get a usuage message. I have to cancel everything and they DO NOT allow anyone to cancel without getting all their personal information. To me it is entrapment. No company should have a right to add their info to my computer, adding PIN to the top of the list of everything--ahead of docs, etc. I was trapped in their site and couldn't get out. The first questions was my email address and I was doomed, they disclosed nothing up front. It was my mistake not to understand their long agreement, but at 68 I'm just not able to digest all their legalize. Seems like they would be more up front about their site and they certainly should not be able to keep your information FOREVER. I tried again tonight to cancel, but as soon as I click on their site, it comes WELCOME BACK, WILLIAM. From what I read on the internet it is impossible to cancel--they have you locked for the rest of your life. How can one misguided decision affect me forever?? UNFAIR PRACTICES.

20

My complaint is regarding Google Chromecast, I purchased google chromecast in Dec 2015. It was a faulty product and is not working at all. I went to service center and asked them to replace it, it has been 17 days and there is no response from them they are saying we can take up to 4 months to work on your service request. Google support it is really worst service you provide in India.

20

I keep getting asked to fill in a Stupid time wasting Survey's with a chance of winning a phone. I do not welcome Google continuing to push this crap into my face. If I wanted to have a phone, I would buy one and if I wanted to forward information on to Google or anybody else, informing them of my opinions, I would contact them directly. If Chrome continues to send these request's I will go to the advertising standards office for them to take the right action.

60

Not so much upset from google chrome, it is very good and I use this daily. Only I want to say that when I use google chrome and open my gmail or any other website and after sometime when I close that website and turn off my mobile data it has problems. After sometime when I am on my mobile data and open google chrome it open that website automatically.

40

The website Google Chrome has recorded me as deceased. Clearly I am not and I contacted them to remove my details from their site which they have done. However, I am still showing as deceased on the Google search page. This might upset people searching for me, particularly as I have an unusual name that I don't believe is shared by anyone else on the planet! Please can you remove the link?

60

During the time of using / Installation of Adobe product we have found that Google Crome Crashed issue. Same has been tested on fresh system without installation of Adobe Google Chrome working fine. Issue reported only and when we installed adobe product. Request you please look in this and help on urgent basis.

40

When the windows 10 update occurred, it blocked me from opening or using Google Chrome as a browser. This is at least the second time this has happened and it wastes a HUGE amount of time for me to figure out how to get it back. I have loved using windows up until Windows 10. While I appreciate the idea that Explore and Bing are designed to work best for Windows 10, I feel angry and frustrated that the company blocks my use and doesn't allow me a choice anymore in regards to which internet browser I use. I am upset enough over this that I feel I may as well switch to Apple for my next computer purchase.

40

I cannot find an email address anywhere to complain about Google not paying its taxes at an appropriate level in the UK. I just want to tell them that i have got rid of Chrome and now use Firefox with Bing.

40

I have had problems with my password into Google and also my email address @gmail.com. My login also is not were I live. Seems to be somewhere in Placerville, Ca. or Auburn, Ca. My facebook account was hacked 6 months ago and I feel there may be a problem now with Google/Chrome my browser. Please let me know is there is a suspicious activity going on, if possible. What can I do about this? I have tried calling Google in Mountain View with my complaint but they do not respond.

60

I recently updated Chrome at home and the office. When Chrome restarted it boots to my home page as expected. What I really don't like is that it really isn't the home page anymore. You inserted the Google search page before it. So if I hit the back arrow I go to the true home page of Google and I can't change it. I know you think you are being clever and you hope that most people won't notice it and you are right. I understand that I am in the minority and you will not change this "Feature" just for the few of us. I am mainly just venting about it because I am a bit OCD and this bugs the hell out of me! Please don't respond with one of your generic form letters that doesn't even address the issue. It is insulting and reinforces that you guys are douche bags and are going to do whatever you want to unless the majority cry out. I guess I can always go back to Firefox again.

60

I have been using goole chrome with gmail. I'm trying to contact you via customer "service" and I'm directed to a screen only to find out the only help I'm going to get cost $47.00. What gives here? I didn"t create this problem, so how is it I have to pay you for a solution. If I do not receive a satisfactory response from you, I'm dumping Google. Thank you.

60

I'd say about 50% of the time I cannot type while using google chrome. It's very frustrating. Keyboard works on everything else. Works fine in IE & fire fox but I'd prefer to use chrome. Having some doubts.

40

Regarding Google Chrome. You keep asking me over&over&over to download Google Chrome. So I downloaded Google Chrome. But someone on your staff didn't get the 'memo.'...cause every day now I'm being asked to download something I've already downloaded. The one who keeps posting the request - apparently hasn't been in communication with the 'one' (human?) who downloaded Google Chrome already to my computer. As soon as it was downloaded I was immediately disappointed in the appearance of the page, all text had the LCD - Liquid Crystal appearance in the print...very irritating to the eyes. Please don't send me a generic response.

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