Kelley Blue Book Customer Service
Rated 2 of 5 Stars
Based on 5 Complaints

Contact Kelley Blue Book Corporate

Toll free phone number: 800-BLUE-BOOK

Kelley Blue Book is a subsidiary of Cox Automotive which is mainly into Information services, E-commerce software and Automotives. The company reports market value prices for new and used automobiles of all types, as well as motorcycles for both new and used automobiles.

By using data collected from the dealership, Kelley published the company’s first Blue Book in 1926 by Les Kelley and Buster Kelley. The company is headquartered at Irvine California at 195 Technology, Irvine, CA 92618. In 1995 Kelley company started it's company website wihch contains tips and pricing information of every car and motor cycle.

If you have a problem with KBB or have comments to share, call their customer service number at 1-800-BLUE-BOOK. The number is available 24/7 and includes directions to an online support form.

In 2014 Kelley Blue Book is recognized as the Online Auto Shopping Brand of the Year. Kelley Blue Book provides a Fair Market Range and a Fair Market Price based on actual transactions of what others are paying for a vehicle and adjusts regularly as market conditions change.

For brand new cars the company provides information about MSRP and dealer invoices price and for the used cars it provides retail value , certified pre-owned value and trade in value. Now KBB stands as a standard guide in automotive trade in determing car value for evey user.


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Kelley Blue Book Contact Information

Report complaints to corporate and get satisfaction

  • Kelley Blue Book headquarters address

    • 195 Technology Irvine, CA 92618
  • Company website

  • 1-800 phone number

    800-BLUE-BOOK
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day (online via website)

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Top Kelley Blue Book Complaints

Browse more than 5 reviews submitted so far

20

Folks, you have changed the web page and added so much advertising it is not worth the time and effort to use the KBB web page. It bounces all over the place stacking as much advertising as you can trying to sell things I did not come to the web page to see. Disappointed, to say the least. You had a good service before but not anymore.
Paul
USMC
1975-2010

20

KBB supposedly provides a Fair Market Range and Fair Purchase Price, based on actual transactions of what others are paying for a vehicle and adjusted regularly as market conditions change. But I do not think that is the case with the Honda Civic I bought recently.

Kelley Blue Book expert and consumer vehicle reviews did not really hep. And the ratings and 5-Year Cost to Own information was a bit off. I'm not sure where they get this information but they should consider it's source. It would also be great if they listed the KBB customer service number somewhere.

60

After hearing your television and radio ads concerning receiving $6,000.00 Over the Kelly Blue Book value of my car and if I made $350.00 per week you want to approve my credit. (I clear over $600.00 per week) I went to your web page and applied to your Store on Preston Highway in Louisville, Kentucky. Shortly there after I was contacted by your Clarksville Indiana store and talked me into coming in with promises of helping me! As soon as I arrived I asked to talk to Brianna (the one that said that she can help) and I was redirected to some one else!

This person told me that my car was only worth $3,000.00 and I have to have a pile of cash if I wanted a car from them! I felt disrespected and embarrassed since he said this in front of several other customers. Due to the false and misrepresentations of your commercials I will be looking into civil action to stop your misleading ads and something done about the way I was treated.

60

Kelley Blue Book has a 2005 silverado extended cab 6 1/2' bed with 100,000 miles on it worth more than a 2007 silverado extended cab 6 1/2' bed with 85,000 miles on it. It is the same exact truck with same options. Somebody should contact the complaint department at Kelley Blue Book and let them know their website is screwed up.

40

Looking to buy a new car and confused about which is the best that suits your need? Well KBB is the place you can get all your doubts answered. KBB gives you comparison of various cars. I was looking to buy a Honda Accord and wanted to compare it with other cars. Kbb was able to give the specifications clearly that helped me make up my mind. Also since my existing car was to be sold out, KBB was able to help me give a right estimation before I could put it on sale. Thanks to Kbb, I made the right choice in buying a new car and I rate Kbb to anyone who wants a clear picture about cars before going on a purchase.

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