Microsoft Skype Customer Service
Rated 2.34 of 5 Stars
Based on 29 Complaints

Contact Microsoft Skype Corporate

Toll free phone number:

Microsoft Skype (formerly Skype) is one of the largest video communication platforms in the world. Complaints about Skype often result around connection issues, billing problems, and poor customer service. Because of the wide user base around the world, consumer expectations for the tool are very high.

Businesses use skype to communicate, families use it to stay connected. So, if you are having problems with the application, there is a Skype corporate headquarters that you can contact with feedback. The mailing address is in Europe at Skype Communications SARL, 23-29 Rives de Clausen, L-2165 Luxembourg. The company number is R.C.S. Luxembourg B100.468, and the VAT number is LU 20981643.


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Microsoft Skype Contact Information

Report complaints to corporate and get satisfaction

  • Microsoft Skype headquarters address

    • 23-29 Rives de Clausen
    • L-2165 Luxembourg
  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A-
  • Customer service hours

    24/7/365 support online

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Top Microsoft Skype Complaints

Browse more than 29 reviews submitted so far

20

I have lost my Skype unlimited europe subscription due to my credit card refusing the annual payment on 6th November. They told me that it is due to there being a lot of fraud with Skype payments.It was nothing at all to do with my own credit card. Because I didn’t check my emails for just a couple of days, you cancelled my subscription. I am now being treated as a new customer and being asked to pay well more than double the amount I usually pay.

I have had a subscription for years and this now counts for nothing. This is really unfair treatment. TWO days’ notice before cancelling my account when there has never ever been a problem before with my payments is ridiculous.

Mastercard say the problem is with Skype not me.

80

I had SKYPE for a long time and now when I try to log into it using Microsoft like You wanted Me too using My email address and password it came up saying that I was blocked and will not let Me into SKYPE. I do not know why You had to block Me when I did nothing wrong I only change it from the old verson to the new one of SKYPE, i happen to get SKYPE after I change to the new verson and now I cannot get into it because of the block.So please unblock Me so I can continue I getting into SKYPE so that I can talk to My Friends that I have on there. I am a Senor Citizen and if You have a heart You will unblock Me so I can talk with My friends again.My email address is whitman946@yahoo.com My Password is Webbycam22 so You can fix the block for Me by unblocking it for Me. Send Me a message back to Me to tell Me that You fix this Problem for Me by unblocking Me. I will be waiting to hear from You that You fix the block by unblocking it. Thank You. Loretta

40

October 23, 2016, I paid Skype for a year subscription of my Skype number it has not been activated, and I have tried for the last week to get it activated to no avail. Today I have spent the last two hours with Microsoft customer service hopelessly to find a solution, they have repeatedly tried to connect me, however the calls were dropped each and every time. I cannot and should not be expected to take any more time from my important schedule to remedy this problem. So I am respectfully requesting the Skype corporate office to please resolve this matter immediately as all I done is prepay for a service with Microsoft that I am not receiving.

40

Sunday it was my sons birthday, couldnt skype that day so did it on Monday at 4.00 pm. He lives abroad and speak on Skype every week. That day was very important to me and it kept freezing up, could see him but could not hear each other. Kept trying and kept going off. He Skypes all over the world for his job but nearly always has problems Skyping me. Very disappointed with it when I cannot have at least 30 mins with him.

60

I just signed for service with Skype. I gave all the info needed to sign me up, including the Martercard number where the payments would be taken out of. When I tried the service I was asked to supply credit card information. The same info I supplied earlier.The $20.00 I put into my account was suddenly gone. I would really like an explanation of this mistake. And please,don't apologize, just tell me that the money is there.

40

My skype ID has been suspended. Need to fix this asap! Here is what I got back from customer service. Thank you for contacting us again. I appreciate you taking the time to fill out the form again. I have fully reviewed your entire case history and information provided in the form. Unfortunately I am not able to proceed with your request because you did not pass the verification. The verification form is the only way for me to verify your identity and since you have not been successful in this process, I’m afraid the only solution moving forward is to create a new account. Here’s an easy guide for creating a new account: https://support.skype.com/faq/FA10184. Alternative is using a Microsoft account: https://support.skype.com/faq/FA12059

Let me know if you need help creating a new account. Thank you for your reply. We understand how much of an inconvenience this has become for you. We know how important it is to reactivate your account. The reason why we insist on having you fill out the form again is because you have failed to verify your identity. As explained before, we are unable to review an account or discuss anything specific to it unless we pass the verification process. The form is our only means of validating our customers' identity and unless you pass this process, we will be unable to assist you. Please take the time to review all of the questions on the form and take care to only provide the information it is requesting. You can find the form on the link below: http://www.skype.com/go/help.support.request

40

I have requested an account activation from support but they keep ignoring me. All I've heard is this...

"Thank you for contacting Skype. I’ve carefully reviewed your account details and information provided in the form. After a thorough analysis, I’m sorry to say that you did not pass verification. We at Skype value the security of your account very highly and since I’m not able to verify your identity, I cannot investigate further or make changes on the account. You can give it another try if you’d like to change your answers to the verification questions."

20

l am furious about you pulling out of samsung smart TV. We only got out for this to speak to out grandchildren and friends abroad. We paid out for a camera to suit the TV and now because it suits you it is all wasted. Not small with ipads and telephones. We are going to trading standards and this is not good enough.

40

I have just noticed 8 different charges for Skype on my bank account. These payments were taken without my knowledge and is money that I cannot afford to lose from my account. I would like this money reimbursing to my account ASAP. Please advise what action you will take immediately or if anyone has their contact information.

40

Someone has built a Skype profile with my daughter's name to use to bully a school girl. The profile in question and its username is registered. Both my daughter and the girl on the receiving end on the Skype bullying call are only 10 years old and are very upset about this. Not only this bullying is unacceptable and needs to stop, it steeling my daughter’s identity is a criminal offense. Can you, please, identify who is using my daughter’s identity so I can report this to school as soon as possible? If not, I want to know how I can file a formal complaint against Skype for not protecting their customers.

40

I have been trying to cancel my recurring charge for a Skype phone number, why would I need so many Skype numbers, there appears no way to easily cancel these charges only to subscribe further. I repeat I want to cancel these charges as I do not use Skype numbers.

80

The following information belongs to someone who hacked my account today. I am very curious as to how they could get into my account without me being notified and changing my information. Currently, I am unable to access my accounts such as outlook, skype and normal Microsoft information. The information was changed to email: si...gmail and phone 44. please contact me with information to prosecute this individual.

40

"Please be reminded that one month subscription is only eligible for a refund within 1-month from purchase. Three-month and twelve-month subscriptions will respectively expire within 3 and 12 months from the date of purchase. Also, used subscription are not subject for refund." You never complied with my request for unsubscribe made properly the same day of such subscription. On that basis you suppose to give me full refund (three months). Otherwise you do not apply you own rules. Moreover, every month after I renewed my request without success I sent you the following that you simply ignored. Here is the same email I sent you each time. The same day I requested to unsubscribe and since I never used Skype supports such as calling to anybody. Even though my debit card has been debited (account at TD Bank) You are still debiting my account.

40

Skype has my e-mail screwed up so that when I post anything it will not go to my e-mail. So, I'm going to have to cancel my e-mail account that I have had for many many years just to get rid of skype. Customer service is a joke and they place me on hold each time I try to call. Is this the best you can do?

60

I don't know what happened to my Skype account but it dissapeared with all the money I had placed on it but far worse, ALL MY CONTACTS as well. A new site seems to replaced it, with same name, I think but blank of all contacts and money placements. I need it back, PLEASE. I may have lost by now my password. Skype carried on to take money from my bank account, monthly. I phoned my bank Barclays in the UK to stop many payments but at first it did not work. Skype carried on receiving monthly payment until recently. Now I believe all next payments will be refunded. But I have lost money there . Of course as soon as Skype has done the necessary improvements I will be their customer again.

40

I can not find my account on Skype. It just disappeared from my iPad. Tried to restore it in various ways, but now I did another one after speaking to the customer service rep. Really, there is no problem but would like to get an old account back.

40

In July I signed to Skype and the same day I sing off. I never used Skype service, and my account at TD Bank has been charged since that day. I am requesting refund and taking my account off of the customer's list. Next I will send my complaint to the corporate office.

40

I keep trying to download and install beta for Skype web so I can make audio and video calls. It downloads but it never installs. I just upgrade to MS Windows 10. Is that the problem? Operating from Edge? Is there a fix? I have never had a Skype complaint before but this time I am calling their corporate office to let them no. No response from customer service either.

60

Skype blocked my contact list. Numerous form of complaints with no solutions. Long response times with the same redundant forms. Then would not let me log into my account...so now I sit with no Skype, no money, no nothing. Seems the English are finally getting back at us....totally idiots. I asked to be cancelled, unloaded Skype but no reply. Now I get they are sorry and are giving me free calls.....just how do I call and who? How do I get they out of my life. They are still charging my credit cards and I have to options.

40

Skype video messaging calls me during night time waking me up and really goofing my sleep up. I have tried blocking but it doesn't help. I do not use video messaging but don't know know how to stop calls. Have tried contacting support department but they are no help!

60

Please note that i have skype subscription for 2500 minutes to India. Most of the time call disconnects after 1 min or 2 minutes. Am very disturbed because of this. I have 9 days remaining to complete the 2500 minutes. I am very much disappointed with present service. I tried calling from mobile, PC, through direct mobile data, wifi, dsl line etc. Kindly resolve this issue.

40

Please note that i have skype subscription for 2500 minutes to India. most of the time call disconnects after 1 min or 2 minutes. I am very disturbed because of this. i have 9 days remaining to complete the 2500 minutes. i am very much disappointed with this. I tried calling from mobile, PC, through direct mobile data, wifi, dsl line etc. I really hoped someone at the customer service hotline could kindly resolve this issue, but so far I am only more upset by each interaction with the Skype company.

60

i have been using Skype for over 9 months and had no problems- that is until Skype did an update 4/ t days ago. I do not have a computer only iPad iPhone - tho' the individual I Skype with has The New Windows 10. I feel that this I part of the problem. As his computer since getting the windows update from the 8-10 has given us both problems in getting good picture quality, sound( I've checked the Skype call service and yes I can hear my voice: so it is not On my end. ( I have Internet service through Telescope my service Provider ) and I'll be calling them tomorrow asking them why does it tell me I'm not hooked up to the Internet on Skype when I have never been hooked up never ran into the problems I'm currently experiencing. And if I have and pay for the Internet why does it say I'm not connected?

20

They cant see me in video on Skype and every time when i press video icon it is asking for feedback. Well here it is, Skype is poor at best!

40

I am being bothered by constant phone calls re: Skype. I can not understand the man who calls and I don't know what he is talking about. I told him to send me an email so I could understand the phone calls. Or, please have me talk to someone who speaks perfect English. I am being hassled 2 and 3 times a day with phone calls from Skype. Please look into this issue for me. Why are they trying to contact me? Is there a problem that I should know about? I do not use Skype, one day I made the mistake to log on to Skype and see what it was about. Very bad move on my part.

60

when you try to load Skype for a new installation it tries to download a "clean your computer" program and will not tale no for an answer. It also changes dramatically the set up of Mozilla Thunderbird. This make this program a garbage program, you can not recommend it a novice (old lady) computer user to download, it will totally screw up their settings and will make it very confusing. For Skype to drop down so low is disgusting.

60

I once tried out Skype a year ago and will not use it again as I was hacked as were some of my contacts, plus I had the ringing bell alert telling me my computer was in trouble and I needed to repair it immediately. It sounded like a scam to me so I googled it and sure enough it was a scam so I said GOODBYE SKYPE. I am sad that I weill no longer being able to communicate with my frineds. I loved MSN. I do not use facebook or and another so I lose and I know you don't care. Thanks for not leaving us a choice and discontinuing MSN.

For me it is far superior to Skype with its emoticons, deleting of history and informing us when friends are on line and lots of colour. YOU GOT IT WRONG THIS TIME and I AM VERY UPSET and ANGRY!! Until you greatly improve SKPYE or return to the MSN formate I personally will not use SKYPE because it sucks as far as I am concerned. Emails with be what I use with my local server. An Unhappy Use To be Customer.

60

I did not authorize 10.00 payments to come from my account with out my knowledge. I tried to take my credit card information off but instead it took another payment form my account. I want my money returned plus all the other unauthorized payments.

60

I made two payments for $10.00 to SKYPE from paypal account that the one on the 27th of January and one on the fifth of February the second one is on my account the first one from the 27 cannot be found as paypal has a record of the payment January 27th 2013 nine 50 and 49 seconds payment number 4lJ066312G812001N I've been trying to get this straightened out since the 27th is now the sixth if anybody can please help me and I know that it is only $10.00 sold the company should be OS take care of such a small problem I will not give up thank you very much if you're the one that helps me.

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