Edward Jones Customer Service
Rated 2.4 of 5 Stars
Based on 5 Complaints

Contact Edward Jones Corporate

Toll free phone number: 314-515-2000

Edward Jones (www.edwardjones.com) is a financial services company for individual investors and small business owners. There are 11,500 Edward Jones branches serving over 7 million clients worldwide. With over 40,000 associates, sales for Edward Jones in 2014 were reported as US 6.2 billion.

If you need assistance with your investment account you should contact your local and personal Edward Jones investor first. You may also call 1-800-441-2357 for customer service or 1-800-441-5203 for technical support. If you want to send postal correspondence to the CEO, James D. Weddle, you may address it to him at 70 Edward Jones Blvd., St. Louis, MO 63043. The corporate office phone number is 314-515-2000.

Edward D. Jones founded his company in 1922 and the current slogan is ‘making sense of investing’. You may find social media presence to be helpful on Facebook, Twitter, Linkedin and YouTube.

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Edward Jones Contact Information

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  • Edward Jones headquarters address

    • 12555 Manchester Road
    • Des Peres
    • MO 63131
    • United States
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top Edward Jones Complaints

Browse more than 5 reviews submitted so far


Your company failed to pay premium on my life insurance and it was cancelled. Policy # FT0057480. Insurance canceled in 2017. I have not been able to get another $100,000.00 policy. Protective Life would not reinstate my insurance due to my health problems. I don't know why your office failed to pay premium, but I am seeking compensation for my loss. I want the face value of the insurance which was $100,000.00 or the 15 years of premiums I paid for the last 15 years at $456 per quarter. Please email me within the next 30 days to discuss a resolution to this problem.
John Scott - 2260 Charleston Pl. Lithia Springs, GA 30122


I am involved with a lady who was left a trust fund among other financial investments that were already with Edward Jones. I am referring to the Helotes Tx Edward Jones Office and Emilio Lira. Her monthly check is supposed to be in her single account on the 27th of every month. It wasn't there so she called Emilio and he hung up on her. She tried calling right back and no answer. She left him a voice mail. He never returned her call so she she sent him a text message. The following afternoon he called her. The lady answered the call and Emilio started giving her some bs run around story. The lady is very hard of hearing and asks him to explain to me what is going on and as he tries telling me some more bs he says to me , CAN'T YOU LOAN HER SOME MONEY ? What kind of financial advisor asks a client's bf why can't you give her some money? There are so many unprofessional situations with this office and person. Too many to mention. I found this one really shows the loyalty and integrity of an EDWARD JONES FINANCIAL ADVISOR. HA ! WHAT A JOKE HE IS. I DON'T RECOMMEND THEM. AND YES HER TRUST HAS BEEN HANDLED VERY POORLY. THANK YOU!


Edward Jones in Graham, NC is being rude and uncooperative because I am transferring my accounts to another bank. He's not answering or returning phone calls from Lisa Tidd at 5/3-my financial advisor. I talked to him on the phone, telling him I want the money transferred and he was rude and sarcastic with me. I also sent 3 secure messages and 1voice mail trying to get him to transfer my accounts. I am at my wit's end.


I do not have a specific complaint about Edward Jones customer service, that always appears to be on the level. If I had to review this company, I would say they are stuck in the past. That's based on their commercials, their stores, and their brand. If you want to stay relevant, change your image. Appeal to today's customer.


As an HR of my organization, I was looking forward for better long-term investment plans for my employees and I got the right solution from Edward Jones. If you have a long-term investment plan which gives you more benefits, then please approach Edward Jones. You are also eligible for a complimentary portfolio review at no charge. You can also download the mobile application and register online at any time. I appreciate the time taken by Edward Jones team to explain the brochures of available plans and made everything clear.

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