Very Long Average Wait Times with Verizon Customer Service

Author: admin
Category: Business Blog


Verizon is not known for their stellar customer service, but this story shows why customers complain about them on a daily basis. I called their phone number at 1-800-837-4966 and this is what happened to me. I waited forever! And I'm not the only one.

Verizon was founded in 2000 in Bedmisnster, NJ and had an original slogan of, “never settle”. Recently, Verizon Communications changed the slogan to, “better matters”. In 2012 Verizon won every award on RootMetrics Reports and up to that time was the only other carrier to do so in one year.

In January 2015, after much criticism, Verizon Wireless announced that customers could opt out of “supercookies” being collected on them. The global British company of Vodafone is part of Verizon Communications.

One woman sent us an image today of her iPhone after waiting on hold for a customer service rep almost 30 minutes, for the 3rd time in a row. Here is her story:

I have been dealing with a constant problem with my Internet and cable going in and out of service for over a month now. I'm constantly on the phone with them to fix the problem but they have yet to fix it! They sent a dude here to fix it and nothing, few days later another dude and nothing. My internet is constantly going on and out and making it next to impossible to work from home. I am now on hold for the 30th time going on 40 mins AGAIN.

When I called to complain and see what they'd do for me to make up for this constant problem the manager I spoke with told me that being with them 8years means nothing to them and I would be better off canceling my Verizon and go with another company. I'm still on hold! This isn't the way to treat your customers! I'm paying $200 a month for crap Verizon service! This is ridiculous.