Zikhona Nkangeni-Vodacom-1716473433

I requested a cancellation of fibre contract in August 2022 paid the amount as was instructed and emailed proof to pop@Vodacom.co.za on 23/08/2022. On 01/04/2023 the contract was reactivated without my consent, and now billed over R9000 and vodacom is failing to tell me who and how was it reactivated and refusing to listen to the voice recording August 2022.