Why are you forcing your employees to greet/address customers

Why are you forcing your employees to greet/address customers. You already have cut hours and staff, and that's so evident by the chaotic mess most stores I have walked into have. How can they organize, stock and deal with customers when they don't have enough backup. And while shopping all you here is their walkies going off asking for employees up front! And now you want them to bother employees that are just trying to get their shopping don't and don't need help? This is unbelievable and show how much corporate is out of touch and when they come on site, they aren't shown the actual reality b/c DMs will scurry to make the store look "pretty" for a visit. It's just not helping morale nor making us customer want to shop there knowing the disservice the employees have to deal with. Go work a full week in a store c-suite and see how things really are..not just what you see on a spreadsheet!