Tom Waugh-AT&T-1724427067
0
From: Tom Waugh
Sent: Friday, August 23, 2024 10:22 AM
To: OTTA, CHRIS ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk ; JIMENEZ, ALBERT L
Subject: RE: Wichita Hospital speed increase
Importance: High
Just another note on this.
Per the attachment this request started on June 20th so we are over 2months in trying to get an upgrade.
Somebody from ATT please explain to me how I should be satisfied with this level of service.
Regards,
THOMAS WAUGH | Director of IT Support
KVC HEALTH SYSTEMS
o: 913-322-4900 | d: | m: 816-695-6672
From: Tom Waugh
Sent: Friday, August 23, 2024 10:16 AM
To: OTTA, CHRIS ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk ; JIMENEZ, ALBERT L
Subject: RE: Wichita Hospital speed increase
Importance: High
I have to be honest and say to the ATT folks this is exactly why I was hesitant to go down this path of adding services.
Once we signed the contract and committed it seems that there is no time to work on KVC issues.
If you look at the thread below Chris O indicated he would get back to me in the AM on Thursday and now it’s Friday and nothing.
This has been scheduled twice but not done and nobody can tell me why.
Frankly this level of service is unacceptable!
THOMAS WAUGH | Director of IT Support
KVC HEALTH SYSTEMS
o: 913-322-4900 | d: | m: 816-695-6672
From: Tom Waugh
Sent: Friday, August 23, 2024 10:02 AM
To: OTTA, CHRIS ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk
Subject: RE: Wichita Hospital speed increase
Importance: High
????????
THOMAS WAUGH | Director of IT Support
KVC HEALTH SYSTEMS
o: 913-322-4900 | d: | m: 816-695-6672
From: OTTA, CHRIS
Sent: Wednesday, August 21, 2024 4:53 PM
To: Tom Waugh ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk
Subject: RE: Wichita Hospital speed increase
Hi Tom,
Sorry for the delay- Hunter has contacted the area manager over Wichita after this was referenced back to us from our field services team. We are now working directly with him to get somebody scheduled to dispatch to get the change completed.
I expect to have more of an update in the AM for timing ect…
Chris Otta
Lead Sales Executive 4
AT&T Corporate Business Solutions
AT&T
2121 E. 63rd St. Kansas City, MO. 64130
m 913.620.3381 | co8175@att.com
MOBILIZING YOUR WORLD
Click for Immediate Assistance
From: Tom Waugh
Sent: Wednesday, August 21, 2024 10:01 AM
To: OTTA, CHRIS ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk
Subject: RE: Wichita Hospital speed increase
Any updates? Thomas Waugh | Director of IT Support KVC HEALTH SYSTEMS o: 913-322-4900 | d: | m: 816-695-6672 From: Tom Waugh Sent: Tuesday, August 20, 2024 10: 00 AM To: OTTA, CHRIS ; JARRETT, JACKIE
Any updates?
THOMAS WAUGH | Director of IT Support
KVC HEALTH SYSTEMS
o: 913-322-4900 | d: | m: 816-695-6672
From: Tom Waugh
Sent: Tuesday, August 20, 2024 10:00 AM
To: OTTA, CHRIS ; JARRETT, JACKIE ; HARSH, HUNTER P ; NEWMAN, CHRIS P
Cc: Jeremiah Schultz ; Bernie Brusk
Subject: RE: Wichita Hospital speed increase
We are still only seeing 50MB on KVC side.
I received a call/voicemail yesterday morning from John (I think) about entry to site.. I returned the call and left a voicemail but did not get any additional information or contact.
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